General Manager Trainee IHOP 575
21 days ago
Chesapeake
Job Description Position Summary: Embark on an exciting leadership journey with the International House of Pancakes (IHOP) as a General Manager. As the driving force behind our restaurant's success, the General Manager will oversee all aspects of operations, lead a team of dedicated professionals, and ensure exceptional guest experience. Responsibilities: • Lead and manage all aspect of restaurant operations, including staffing, scheduling, and budgeting, to achieve business goals and targets., • Recruit, train, and develop a high-performing team, fostering a positive work environment and promoting teamwork and collaboration., • Ensure compliance with company policies, procedures, and standards, as well as local health and safety regulations., • Implement strategies to drive sales growth, enhance profitability, and maximize operational efficiency., • Monitor, analyze, and manage key performance indicators (KPIs), such as sales trends, labor costs, and customer satisfaction, to make data-driven decisions., • Handle customer inquiries, concerns, and complaints in a professional and effective manner, striving to exceed guest expectations., • Bachelor's degree in Business Administration, Hospitality Management, or related field preferred., • Minimum of 3-5 years of progressive experience in restaurant management, including leadership roles., • Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team., • Proven track record of achieving business results, driving sales growth, and managing profitability., • Excellent communication, negotiation, and problem-solving skills., • Leadership: Ability to inspire and empower team members to achieve excellence and deliver outstanding service., • Strategic Thinking: Ability to develop and execute business strategies to achieve long-term success and growth., • Financial Management: Strong understanding of financial principles and ability to manage budgets, control costs, and drive profitability., • Customer Focus: Commitment to providing exceptional guest experiences and building lasting relationships with customers., • Leadership and team management, • Business acumen, • Sales and marketing, • Financial analysis and budgeting, • Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds., • Standing and Walking: Prolonged periods of standing and walking throughout the shift., • Bending and Reaching: Frequent bending, reaching, and twisting., • Manual Dexterity: Good hand-eye coordination., • Communication Skills: Clear verbal communication to interact with people., • Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff., • Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services., • Career Growth: Training programs, clear career paths, and mentorship opportunities., • Recognition: Performance-based incentives, bonuses, and employee recognition programs., • Inclusive Environment: A diverse and supportive workplace with open communication and teamwork., • Flexibility: Customizable benefits and support for major life events.