Jamul
Job Description Requirements / Qualifications / Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * 1 Years’ relevant salon experience required * Must possess a current cosmetology/barbering license through the California State Board of Barbering and Cosmetology. -Required * Barbering License - Preferred * Enhance technical knowledge through continued training, courses, and education. * Ensure confidentiality with respect to guest information. * Maintain a positive attitude and contribute to a quality work environment. * Must be able to work varied shifts, including weekends and holidays. * Ability to operate standard office equipment – phones, computers, etc. * Presents a professional, well-groomed appearance; provided uniforms must be worn in the Spa and must be laundered and pressed. * Works effectively with guests and team members, and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables, and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions. * Learns the names and personally recognizes guests and team members. Essential Duties and Responsibilities The following and other duties may be assigned as necessary: * Provide high-quality hair and barbering services based on guests’ preferences. Including color, cutting, and re-texturing services. * Promote/upsell salon and spa treatments and services. * Evaluate the condition of guests’ hair and advise them on proper hair care and suitable solutions and hair care treatments. * Sanitization of all salon instruments and equipment after each use. * Ensuring that workstations and equipment are kept clean and orderly, and all supplies are adequately stocked. * Provide quality scalp treatments * Build a client base through referrals and utilization of available promotional materials. * General knowledge of features and benefits of professional and retail hair products. * Participates in sales incentive programs. * Perform Salon duties while always maintaining the guests’ comfort. * Ensure individualized guest service through acknowledging and responding to their needs and expectations. * Actively participate in other areas of the spa operations, Nail, Hair, etc., product knowledge and retail sales. * Arrive on time for scheduled shift, prompt with each appointment, and perform services within the appropriate time allotted for the service. * Properly opens and closes each shift according to standard operating procedures. * Stock salon products, linens and guest amenities. * Building and maintaining guest profiles to anticipate future needs and deliver superior service * Disposal of garbage and used linens effectively, efficiently, in a timely manner and as instructed. * Proper care for equipment and uses appropriate amounts of product to assist with cost controls. * Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures. * Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation; Possesses complete knowledge and understands all services and products offered to actively promote services and promotions. * Assists in all areas of the spa operation as needed or requested. * Ensure all salon retail is clean, stocked, and well maintained. * Communicates to management all occurrences involving guests and/or team members in the spa that require attention. * Attending all scheduled Spa, Resort, and departmental meetings. * Ensure confidentiality with respect to guest information. * Maintain a positive attitude and contribute to a quality work environment. * Act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices. * Adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce. * Adhere to AAA standards and policies. * Adheres to all grooming standards as outlined by leadership. * Other tasks and responsibilities may be assigned. Certificates, Licenses, Registrations Team members must be able to qualify for licenses and permits required by federal, state and local regulations. * Ability to earn and maintain Gaming License. Physical Requirements / Work Environment / Skills The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. * The team member frequently is required to reach with hands and arms and talk or hear. * Specific vision abilities required by this job include close vision, color vision, and peripheral vision. * Speech is sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone. * Sufficient strength to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally. * Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. * Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke. * Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish and/or Tagalog language skills highly preferred. * Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.