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Offres Customer Service à California

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  • Customer Service Representative (CSR)
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    Customer Service Representative (CSR)
    il y a 1 jour
    $27.2–$40.73 par heure
    Temps plein
    Echo Park, Los Angeles

    We are looking for an enthusiastic and customer-oriented Customer Service Representative (CSR) to become a valued member of our team. The successful candidate will act as a key liaison between the company and its customers, delivering prompt, accurate, and professional assistance. This position calls for strong communication skills, effective problem-solving, and a genuine dedication to creating a positive customer experience. Key Responsibilities Handle customer questions and requests through phone, email, chat, or face-to-face interactions with professionalism and courtesy Address and resolve customer concerns by assessing needs, identifying appropriate solutions, and ensuring issues are fully resolved Accurately process orders, returns, exchanges, and updates to customer accounts Document customer interactions thoroughly and correctly within the CRM system Refer complex or unresolved matters to the appropriate team or supervisor as needed Communicate product and service details clearly and confidently to customers Adhere to company policies, procedures, and service guidelines Consistently achieve or exceed established performance standards, including response times, resolution rates, and customer satisfaction goals Required Qualifications Previous experience in a customer service or support position is preferred Excellent verbal and written communication abilities Ability to manage challenging situations with professionalism, patience, and empathy Proficiency in basic computer applications and familiarity with customer service or CRM software Strong organizational skills with keen attention to detail

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  • Technical Customer Service Representative
    Technical Customer Service Representative
    il y a 21 jours
    $55000–$75000 par an
    Temps plein
    Monarch At Carmel Valley, San Diego

    Job Title: Technical Customer Service Representative Location: Hybrid — 12370 Carmel Country Rd Unit 207, San Diego, California, 92130 Job Type: Full-Time Department: Customer Support / Client Services Reports to: Customer Service Manager About Vupico At Vupico, we help the world’s leading organizations turn their data into measurable business value. As a global data solutions company specializing in Master Data Management (MDM), Data Governance, and AI-driven automation, we partner with enterprises to enhance data quality, streamline governance, optimize SAP ecosystems, and accelerate digital transformation. Job Summary Vupico is seeking a proactive and technically skilled Technical Customer Service Representative (TCSR) to join our hybrid support team in San Diego, CA. In this role, you will assist clients with technical inquiries, troubleshoot platform-related issues, and ensure an exceptional experience with Vupico’s data and technology solutions. You will collaborate closely with technical teams, account managers, and support colleagues to resolve client concerns, maintain accurate documentation, and contribute to a high-quality customer journey. This position is ideal for a reliable communicator with strong technical aptitude, problem-solving skills, and a passion for delivering exceptional client support. Key Responsibilities Respond to technical customer inquiries via phone, email, and virtual platforms in a timely and professional manner. Troubleshoot software, platform, and data-related issues, providing accurate guidance and solutions. Assist clients with account setup, onboarding processes, and navigating Vupico’s technology solutions. Document and track all customer interactions, technical issues, and support cases in the CRM. Collaborate with internal technical, sales, and product teams to resolve complex client problems. Escalate unresolved technical issues to appropriate departments and follow up to ensure resolution. Maintain high levels of customer satisfaction through proactive communication and technical expertise. Provide feedback on recurring issues, customer trends, and process improvements to enhance support efficiency. Qualifications Required: Bachelor’s degree or equivalent professional experience. Proven experience in technical customer service, helpdesk, or client support roles (preferably in SaaS, technology, or data services). Strong communication and interpersonal skills, both written and verbal. Solid problem-solving abilities with a customer-first mindset. Familiarity with CRM systems, ticketing tools, and virtual communication platforms. Ability to work independently while collaborating within a global, cross-functional team. Preferred: Experience supporting technology, SaaS, or data-related platforms. Knowledge of ticketing systems, customer support software, or SAP-related environments. Technical troubleshooting experience in software or data platforms. Compensation Competitive salary based on experience. Estimated range: $55,000 – $75,000 annually, plus performance-based incentives. Why Join Vupico? Work with a global team of data and technology professionals committed to innovation and transformation. Join a rapidly growing company supporting industries such as manufacturing, energy, and consumer goods. Gain professional development opportunities in a collaborative, learning-focused environment. Contribute to meaningful work that helps enterprises improve data quality, enhance decision-making, and drive sustainable performance. One-Line Pitch Join Vupico — where your technical expertise, customer service skills, and problem-solving abilities empower organizations on their data transformation journey.

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  • Remote Customer Support Specialist
    Remote Customer Support Specialist
    il y a 1 mois
    $40000–$55000 par an
    Temps partiel
    Westlake Village

    Option Funding, Inc is a leading financial services provider dedicated to delivering innovative funding solutions to our clients. We pride ourselves on exceptional customer service and a commitment to helping businesses achieve their financial goals. Job Description: We are seeking a dedicated and customer-focused Support Specialist to join our team. The ideal candidate will assist clients remotely with inquiries, provide solutions to their problems, and ensure a positive experience with our services. This role involves handling customer communications via phone, email, and chat, and collaborating with other departments to resolve issues efficiently. Key Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and chat., • Provide accurate information about our funding products and services., • Assist clients in troubleshooting issues and resolving concerns., • Document customer interactions and update account information accurately., • Collaborate with sales, technical, and operational teams to ensure customer satisfaction., • Follow up with clients to ensure their issues are resolved and they are satisfied with our service., • Identify opportunities to improve customer experience and suggest process improvements. Qualifications: • Proven experience in customer support, client services, or a related role., • Excellent communication and interpersonal skills., • Strong problem-solving skills and patience., • Ability to work independently and as part of a team., • Familiarity with financial services or funding solutions is a plus., • Proficiency in CRM software and MS Office Suite. Benefits: • Competitive Salary Packages, • Flexible Work Arrangements (Remote or Onsite options), • Health, Dental, and Vision Insurance, • Paid Time Off (PTO) and Holidays, • Career Development and Training Opportunities, • Performance Bonuses or Incentives, • Retirement Plan Options (such as 401(k)), • Employee Assistance Programs

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