Senior Technical Account Manager
7 days ago
Pleasanton
QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA. Our clients expect senior-level partnership, technical fluency, and strategic account leadership. The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement. This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts. The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations. Responsibilities: Account Ownership & Revenue Growth • Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts., • Drive structured and strategic upsell and cross-sell initiatives within existing customers., • Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services., • Close meaningful expansion deals, including engagements of $150K+., • Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders., • Partner with delivery leadership to align technical execution with commercial growth objectives. Executive Relationship Management • Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders., • Conduct regular in-person customer visits within assigned territory., • Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities., • Serve as the executive escalation point for complex delivery or client challenges. Strategic Account Planning & Execution • Develop and maintain comprehensive strategic account plans for each assigned customer., • Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones., • Track progress against defined revenue and relationship goals., • Execute consistently against a structured path toward growth., • Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination., • Organization, planning rigor, and follow-through are critical success factors in this role. Technical & AI Fluency • Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows., • Proactively stay current on AI tools, automation advancements, and testing innovations., • Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders., • Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies. Technical & Delivery Alignment • Collaborate closely with QA Managers, Engineering teams, and project leaders., • Translate technical delivery insights into executive-level business value discussions., • Proactively identify risks and implement mitigation strategies., • Ensure seamless integration of QASource services into client engineering environments., • Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks. Required Qualifications: • 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role., • Proven ownership of multi-million-dollar revenue targets., • Demonstrated success closing $150K+ expansion or new deals., • Documented track record of expansion within a focused portfolio of strategic accounts., • Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8)., • Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders., • Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments., • Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes., • Prior experience engaging with engineering, QA, or product teams in a software delivery context., • Strong executive presentation skills and ability to conduct in-person QBRs., • Demonstrated ability to creatively mine and expand accounts., • High level of organization and structured account planning discipline., • Stable career progression. Preferred Qualifications: • Background in QA, software development, DevOps, or technical services environments., • Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools., • Experience operating within a territory-defined account ownership model., • Experience in professional services or distributed delivery environments., • MBA or advanced technical degree (preferred but not required). Core Competencies: • Executive presence and professionalism., • Revenue accountability., • Strategic account planning and disciplined execution., • Technical credibility within software engineering environments., • AI awareness and forward-thinking mindset., • Consultative, value-based communication., • Risk identification and mitigation., • Proactive, structured account leadership. Why Join QASource: • Manage a focused portfolio of high-value enterprise technology clients., • Drive measurable revenue expansion through strategic value creation., • Partner directly with engineering and executive leadership teams., • Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships. Salary Range: • $110,000 - $120,000 per annum (30% Variable). Perks: • Health, vision, and dental benefits., • 401(k) with company match., • Paid time off and holidays., • Wellness programs and professional development opportunities.