Harbor Program Support Specialist
7 days ago
Tampa
Job DescriptionSalary: 15 GENERAL PURPOSE OF THE JOB The Harbor Program Support Specialist shall provide structured support within Createds Harbor Program to help maintain a safe, stable, and supportive living environment for women enrolled in the program. This position serves as an on-site staff presence during designated weeknight evenings and weekend days, offering supervision, support during emergencies, conflict de-escalation and resolution, and facilitating activities that contribute to residents emotional well-being, community connection, recreation, and spiritual growth. The overall objective of the position is to promote a peaceful and healthy residential environment while reinforcing community standards and expectations, encouraging positive engagement, and supporting residents through trauma-informed presence and intervention. HOURS & SCHEDULE We are looking for enthusiastic Harbor Program Specialist(s) who can work during the following hours: Monday - Friday, 6PM to 10PM Saturday - Sunday, 10AM - 6PM ESSENTIAL DUTIES AND RESPONSIBILITIES • Commitment to work with and provide trauma-informed care to women who have experienced human trafficking., • Provide on-site supervision during assigned hours within the residential program., • Maintain a safe, secure, and peaceful living environment in accordance with house rules and program policies., • Serve as an immediate point of contact for resident concerns, urgent needs, or emerging situations during assigned hours., • Respond appropriately to emergencies, including contacting program leadership, emergency services, or other designated personnel when necessary., • Use trauma-informed practices to de-escalate disagreements, conflict, emotional distress, or crisis situations among residents., • Monitor resident interactions and provide supportive intervention when needed to promote healthy community living., • Facilitate and/or organize activities that support resident recreation, mental wellness, community building, and spiritual health., • Encourage resident participation in structured evening activities that promote relationship building and personal growth., • Document incidents, concerns, or notable events and communicate updates to the Care Team or leadership as required., • Maintain professional boundaries, confidentiality, and calm demeanor at all times., • Collaborate with program staff regarding resident concerns, patterns, or after-hours issues impacting care., • Perform other duties as assigned by the Supervisor. QUALIFICATIONS, SPECIAL SKILLS, KNOWLEDGE, AND ABILITIES • Evidence of deep alignment with Created Women Inc. mission and values., • Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers., • Complies with all applicable training requirements., • Complies with all company safety, personnel, and operational policies and procedures., • Flexible work schedule including evenings, weekends, and holidays as needed., • Ability to remain calm under pressure and respond appropriately in emergencies., • Ability to set appropriate limits, use sound judgment, and maintain professional boundaries., • Strong interpersonal, communication, and conflict-resolution skills., • Ability to organize, self-direct, and facilitate group activities., • Possess strong work ethics., • Ability to empathize and practice trauma-informed care with those who have experienced various levels of trauma., • Successfully pass a FDLE Level II background screening., • Valid Florida drivers license, ability to drive, and reliable transportation., • Mission-driven attitude supplemented with integrity and passion., • Adherence to the highest ethical standards, personally and professionally., • A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance., • Will make a commitment to serve all people with respect, compassion, and cooperation in the spirit of a unifying God. ETHICAL GUIDELINES • Remain free from any substances that affect my ability and capacity to perform my duties., • Recognize personal issues, behaviors, or conditions that may impact my performance as a NCPRSS., • Maintain regular supervision and ongoing support so I have a person with whom I can address challenging personal issues, behaviors, or conditions that may negatively effect my own recovery. I understand that misconduct may result in the suspension of my credentials. EDUCATION & EXPERIENCE: • High School diploma GED required., • Previous experience in an anti-trafficking related field preferred, • Willingness to travel/drive regularly. Have a valid Driver's License and vehicle insurance. BENEFITS: • Counseling Reimbursements CREATED WOMEN, INC. MISSION STATEMENT Created Tampa is a non-profit, non-denominational Christian organization committed to therestoration of vulnerable women involved in the sex industry to an understanding of theirvalue, beauty, and destiny in Jesus Christ. I have read and understand the job description set forth above. I agree to carry out the responsibilities associated with the position. Furthermore, I have read and will work in accordance with the mission statement set forth above.