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Job DescriptionSummaryOur client is a leading IT Solutions Company located in the San Jose area, CA and they are in need of a IT Technical Support Manager. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Previous managerial experience is a MUST!, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job DescriptionSalary: $35 - $40 Engineer Reports To: Principal Engineer Status: Regular, Full-Time, Non-Exempt Location: San Jose, CA, Hybrid POSITION SUMMARY Our culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each engineer full exposure to different environments and projects. We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision. ABOUT FIT SOLUTIONS FIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment. PRIMARY OBJECTIVES • Maintain existing relationships through proactive engineering and problem-solving to generate revenue., • Deliver Best in Class customer service to uphold raving fan culture., • Analyze, troubleshoot, and resolve complex technical problems both onsite and remote., • Provide timely resolutions of system and/or application problems and follow through to completion., • Assist in documentation and training to enhance client experience. SECONDARY OBJECTIVES • Manage, review, and oversee IT initiatives and special projects., • Manage and review ongoing client IT initiatives., • Design and prepare quotes for technology solutions, adhering to the clients budget., • Install, configure, and maintain network elements, computer systems and other related equipment., • Document daily work through ConnectWise ticketing system., • Participate in the on-call rotation with team., • Provide desk engineering services., • Perform other duties as assigned. COMPETENCIES • Self-starter and be able to work independently., • Must have excellent high-level engineering skills., • Customer-oriented, solid business acumen and excellent communication skills., • Proven track record of performance against goals year over year., • Knowledge of IT best practices and the ability to use best judgement to service clients needs., • Ability to effectively communicate both orally and in writing, with all levels of internal and external professionals, especially professionals with non-technical understanding., • Adaptability in various business cultures and environments., • Strong relationship building skills with customers and business partners. EDUCATION/TECHNICAL SKILLS Qualifications could Include but is not limited to: • Virtualization Technologies (VMWare, Hyper-V, Citrix, etc.), • Windows Server 2008, 2012, 2016 and 2019, • Cloud Solutions (Azure, AWS), • Proficiency in Active Directory, • Desktop support and user support, • Windows Client Operating Systems (Window 7, 10), • PSA or RMM experience, • Certifications: MCSA, MCP, A+, Network+, CCNA, Security+ VCP (recent certification or recertification) TRAVEL Ability to travel up to 50%+ of the time to local client sites. BENEFITS FIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including: • Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage), • Options include, PPO, HDHP, HMO and ACO, • Multiple carrier options, • FSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options, • $10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up), • Paid holidays, • Paid time off, • Paid sick leave, • Flexible hybrid work environment, • Retirement plan (401K), • Professional training & development opportunities PHYSICAL REQUIREMENTS • Ability to spend prolonged periods of time standing, speaking, walking, driving, and/or sitting, • Requires ability to occasionally lift up-to 25lbs, • Position may require travel: Up to 50% of the time to client sites Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting 25 pounds, bending and stooping; lifting computers; running network cables; connecting and testing networking; traveling to client sites; and walking and carrying devices on stairs and crawl spaces. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments. AAP/EEO Statement: FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

Job DescriptionZEDEDA makes edge computing effortless, open, and intrinsically secure - extendingthe cloud experience to the edge. ZEDEDA reduces the cost of managing andorchestrating distributed edge infrastructure and applications, while increasing visibility,security and control. ZEDEDA delivers a distributed, cloud-native edge managementand orchestration solution, simplifying the security and remote management of edgeinfrastructure and applications at scale. ZEDEDA ensures extensibility and flexibility by utilizing an open partner ecosystem witha robust app marketplace and leveraging an open architecture built on EVE-OS, fromthe Linux Foundation. ZEDEDA delivers instant time to value, has thousands of nodesunder management and is backed by world-class investors with teams in the US,Germany and India. For more information, visit About the Position: Sr. Escalation Support Engineer, Operational Support (San Jose) Responsibilities:Reporting to the Senior Director, Global Deployment and Operational Support Services, as Sr. Escalation Support Engineer you are responsible for delivering frictionless and smooth post-sales escalation support to our Fortune 500 customers. Escalation Support is part of Operational Support which runs 24x7x365 through a follow-the-sun coverage model. Edge Operations are technically complex and will present you with technical challenges calling upon your best troubleshooting and analytical competences. You are an energetic self-starter fully committed to our customers’ success by putting yourself in our customer’s shoes and constantly striving to make sure they can use our product to the best of its and their ability, by: Qualifications • Excellent communication and written skills (English)BS/MS Computer Science, Information Technology or an equivalent industry experience, • 8+ years experience as Senior Customer Support Engineer with escalation experience, • Excellent troubleshooting skills, • Excellent judgment in balancing customer urgency with internal resourcing and priorities, • Extensive experience performing issue reproduction and root-cause analysis in cooperation with engineering and/or development teams for both technical and business stakeholders., • Extensive experience with the deployment of virtual machines, containers (docker, etc.) to reproduce issues and create test scenarios, • Proven ability to effectively communicate with engineering and/or development teamsHands-on experience with Python, GO and shell scripting (reading and writing code), • Extensive experience with Linux system administration and Linux troubleshooting are a must, • Practical experience with REST APIs is mandatory: scripting, testing and troubleshooting APIs (Postman, curl, python, using Swagger definitions, etc.)., • Infrastructure as Code principles. Experience using Terraform: troubleshooting Terraform configurations, state, providers, etc., • Extensive experience with automation to streamline deployments, system monitoring, etc., • Knowledge of hardware system configuration and troubleshooting (IPMI system management, BIOS/UEFI configuration, various sub-systems firmware management)., • Experience with Type 1 and Type 2 hypervisors, including troubleshooting and performance considerations. Familiarity with various forms of pass-through (PCI, etc.) is a plus., • Extensive experience with Linux container technologies (container runtimes, container orchestration tools)., • Experience with Kubernetes: cluster management, deploying, scaling, and troubleshooting; K3S specific experience is a plus., • Experience and knowledge of system-level security technologies: Secure boot, measured boot, using TPM devices, • Deep understanding of networking concepts: IP, DHCP, DNS, NAT rules, firewall configuration, routing, bridging, and proxies Configuration, management, and troubleshooting of network adapters and interfaces, including virtual and physical NICs, VLAN tagging, etc., • Networking troubleshooting competence using ping, traceroute, netstat, iptables, tcpdump and analyzing packet captures (Wireshark)

Job DescriptionSummaryOur client is a leading IT Solutions Company located in the San Jose area, CAand they are in need of aIT Technical Support Manager. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Manage projects from start to finish, • Have the ability to assist in these areas as well:, • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Previous managerial experience is a MUST!, • Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 3 years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Working knowledge of PSA (ticketing) tools is aplus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionSummaryOur client is a leading IT Solutions Company located in San Jose, CA areaand they are in need of a Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing and maintaining Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Having worked in a Managed Service Provider (MSP) environment would be a major plus!, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)

Job DescriptionIT Engineer About Etched Etched is building AI chips that are hard-coded for individual model architectures. Our first product (Sohu) only supports transformers, but has an order of magnitude more throughput and lower latency than a B200. With Etched ASICs, you can build products that would be impossible with GPUs, like real-time video generation models and extremely deep & parallel chain-of-thought reasoning agents. Job Summary At Etched, every role is critical, but as an IT Engineer, you’ll be the key to ensuring everyone can perform at their highest level. You’ll be the trusted resource who keeps our high-performance engineering and operations environment running seamlessly, so teams can innovate without barriers. In this role, you’ll drive company-wide productivity, empower engineers with tools and infrastructure to move at maximum velocity, and champion a culture of operational excellence across all systems. From enabling cutting-edge chip development workflows to streamlining day-to-day IT operations, you’ll ensure nothing slows down our mission to build transformational AI innovation. Key responsibilities: End-to-End IT Support: * Provide hands-on IT delivery and support for the entire firm, including ASIC design teams, software and platform engineering, business operations, and scale-out computing teams. * Lead onboarding and offboarding processes to ensure seamless access aligned with engineering and leadership workflows. * Maintain robust documentation of IT assets, systems, access protocols, and ticket workflows. Device & Endpoint Management: * Manage on-site and remote laptops, desktops, and networking equipment with attention to ease of use, security, and remote manageability. * Deploy and administer MDM and MAM solutions for Mac and Windows devices. * Implement and maintain antivirus, antimalware, Endpoint Detection & Response (EDR), and Extended Detection & Response (XDR). * Drive hardware procurement, staging, imaging, and maintenance for development and operations teams. Identity & Access Management: * Implement and administer Single Sign-On (SSO) across core services, ensuring secure and frictionless user authentication. Okta experience a bonus * Automate user provisioning and deprovisioning workflows using Rippling, Okta, Google Workspace, and FreeIPA to streamline access management and reduce errors. * Enforce role-based access controls and audit trails to align with compliance and security standards. Network & Security: * Design, deploy, and maintain wired and wireless networks, including Wi-Fi access points (WAPs) and controller administration. * Configure and manage VPN infrastructure to provide secure remote access for distributed teams. * Administer firewalls, ensuring proper segmentation, policy enforcement, and protection of sensitive environments. Automation & Operational Excellence: * Develop automation scripts (Python, Bash, PowerShell) to streamline provisioning, patching, monitoring, and user lifecycle management. * Integrate monitoring and alerting systems to reduce manual workload and increase reliability. * Champion a culture of operational excellence, ensuring IT systems meet compliance standards (e.g., SOC 2, ISO 27001). Collaboration & Vendor Management: * Coordinate with external vendors and partners to evaluate new products, support existing offerings, and to resolve IT issues. * Partner closely with engineering, security, and operations teams to align IT strategy with business and technical goals. Representative projects: * Managing a mixed-OS engineering environment (Linux for EDA tools, Windows/macOS for general use) — including imaging, patching, and security hardening. * Designing and maintaining secure network infrastructure (VPNs, VLANs, firewalls, access control) to protect sensitive chip design IP. * Implementing and managing endpoint/device lifecycle systems (procurement, setup, MDM, retirement) for engineering and operations teams. * Deploying and integrating compute resources (on-prem servers and cloud environments) to support large-scale simulations and hardware workflows. * Building scalable onboarding/offboarding and IT automation workflows to ensure fast, secure ramp-up for new engineers and smooth transitions. * Strong understanding of networking fundamentals: VPNs, VLANs, firewalls. * Skilled in endpoint management, system imaging, and hardware lifecycle management. * Proficient with ticketing systems and adept at prioritizing tasks in busy environments. * Excellent communication skills and ability to work effectively with engineering teams in fast-paced, innovative settings. You may be a good fit if you have: * 3+ years in an IT support or engineering role with experience across macOS, Windows and Linux * Excellent problem-solving skills, with a proactive and ownership-driven mindset. * Experience working in a fast-paced startup environment. * Proven experience with endpoint management tools (e.g., Jump,Cloud, Jamf, Intune, Kandji). * Hands-on expertise in enterprise VPNs, wireless networking, and zero-trust access models. * Strong background in EDR/XDR platforms (e.g., ThreadDown, CrowdStrike, SentinelOne). * Scripting and automation proficiency (Python, Bash, PowerShell). * Knowledge of security best practices, incident response, and identity/access management (IAM). * Strong networking expertise, including configuring and troubleshooting TCP/IP, DNS, DHCP, VLANs, and firewalls. * Exposure to cloud platforms (AWS, Azure, GCP) or a developer-oriented compute infrastructure is a plus. Benefits * Full medical, dental, and vision packages, with generous premium coverage * Housing subsidy of $2,000/month for those living within walking distance of the office * Daily lunch and dinner in our office * Relocation support for those moving to San Jose (Santana Row) How we’re different Etched believes in the Bitter Lesson. We think most of the progress in the AI field has come from using more FLOPs to train and run models, and the best way to get more FLOPs is to build model-specific hardware. Larger and larger training runs encourage companies to consolidate around fewer model architectures, which creates a market for single-model ASICs. We are a fully in-person team in San Jose (Santana Row), and greatly value engineering skills. We do not have boundaries between engineering and research, and we expect all of our technical staff to contribute to both as needed.