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Job Description JOB DESCRIPTION Position Title: Computer Network Technician Duty Station: Washington State, USA Reports To: Sr. Field Technician Manager Job Summary A Computer Network Technician at Omnivir is a team player with effective interpersonal skills. They have a client-centric focus, take initiative, use good judgment, and are well organized. They work with a high level of accuracy and great attention to detail while performing repetitive tasks. An Omnivir Network Technician has excellent oral & written communication skills, along with an ability to work well under pressure, in a fast-paced environment with tight deadlines. Our technicians must be available at least 2-3 days per week, Monday – Friday. Technicians also commute to client sites, and therefore, a personal reliable vehicle is a requirement. Key Responsibilities To perform this job successfully, an individual must be able to perform each essential duty with professionalism, a commitment to excellence, and attention to detail. Technicians must be available for work at least 2-3 days during weekdays, not weekends or weeknights. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Maintain, troubleshoot, and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations, and peripheral equipment, • Evaluate and install computer hardware, networking software, and operating system software, • Load computer tapes and disks and install software and printer paper and forms, • Provide problem-solving services to network users, • Perform routine network startup and shut down and maintain control records, • Install, maintain, troubleshoot, and upgrade Web-server hardware and software The Computer Network Technician should also be familiar with and have technical knowledge of: • MS Windows, • Internet, • Device drivers, • Networking software, • Networking hardware, • Intranet, • Servers, • Mail server software, • Desktop publishing software, • MS Office Pay: $25.00 per hour Benefits: • Commuter benefits, • Monday to Friday, • As noted in the job description, ‘technicians also commute to client sites, and therefore, a personal reliable vehicle is a requirement.’ Do you own a personal vehicle?, • What is the distance you are willing to commute to client sites for work?

Job Description Job Title: IT Support Specialist - Connectivity Support Location: Primarily Remote – Some travel to sites as needed – Must be local to Seattle, WA or Portland, OR Period: 09/09/2024 to 03/29/2025 – potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 – $40/hr Contract Type: W2 only Scope of Services: The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW™ instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required. Role, Responsibilities, and Deliverables: • Monitor e-mail, web and phone intake channels to respond to customer inquiries, • Answer product related questions including implementation and troubleshooting, • Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system, • Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required Education & Experience: • Associates degree in IT-related fields, • Minimum of 3 years of experience, • Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files, • Competent in cloud network and server utilization practices, • Proficient in cybersecurity practices, • Familiar with common firewall resolution practices, • Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration, • Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure, • Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical, • Ability to leverage and/or engage others to accomplish tasks and projects, • Multitasks, prioritizes and meets deadlines in a timely manner, • General understanding of sales, customer service and consulting functions, • Strong organizational and follow up skills, • Excellent verbal and written communication skills and attention to detail, • Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner, • Familiarity with Salesforce CRM, • Previous experience in medical facilities, with customer facing support

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Bellevue, WAand they are in need of a Help Desk SupportLevel III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs. Duties & Responsibilities • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Bellevue, WA

Job DescriptionSummaryOur client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk Support Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs. Duties & Responsibilities • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management., • Deploying and managing Windows Servers and Active Directory, • Designing Local Area Networks, • Implementing and monitoring network security, • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Performing network infrastructure troubleshooting, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boardingQualifications & Requirements, • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • Three years of experience in a client-facing environment such as sales engineering, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise., • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise., • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.