1000+ Best service Jobs in Richmond, Virginia (February 2026) - page 20

Director of Billing and Collections

6 days ago

Richmond

Job Description Position Summary: The Director of Billing and Collections will be responsible for building and leading the company's billing and collections function. This is a newly created role within Empowers Accounting & Finance shared service team, which will be charged with spearheading the unification of three billing units into a centralized Center of Excellence (CoE). This role will architect a best-practice shared service model designed to improve operational efficiency, standardize global workflows, and scale recovery operations. This leader will be responsible for ensuring accurate, timely, and compliant invoicing and collections for all revenue streams across Empower Brands while reducing outstanding receivables and improving cash flow. This position requires a deep understanding of the end-to-end order-to-cash process, ensuring accuracy, efficiency, and compliance in all billing activities. You will be responsible for optimizing billing processes, fostering a high-performing team, and collaborating with cross-functional departments to support the financial health and operational excellence of the company. This person will drive automation, improve efficiency, and implement best practices to scale our billing operations in a high-growth environment. Key Areas of Focus: Billing & Collections Strategy & Execution: • Own the end-to-end invoice billing process, ensuring timely and accurate invoicing for Empowers key revenue streams – franchisee billing, national accounts, and company operated locations., • Develop and optimize collections strategies to reduce DSO (Days Sales Outstanding) and minimize bad debt exposure., • Collaborate with franchise development, revenue operations, and sales teams to align billing with contract lifecycle changes. Process Optimization & Technology: • Automate billing & collections workflows to increase efficiency and reduce errors., • Implement and optimize billing and payment platforms (e.g., FortisPay, One Inc, Stripe, or similar)., • Introduce AI-driven collections strategies (e.g., predictive scoring for delinquent accounts)., • Enhance customer payment experience, including self-service options and flexible payment plans. Compliance & Risk Management: • Establish robust controls, reporting, and compliance frameworks, ensuring global readiness, financial integrity, and auditability., • Lead audits, reporting, and reconciliation efforts to maintain compliance with Franchise Disclosure Documents and GAAP accounting standards. Specifically, maintains compliance related to the Current Expected Credit Loss standard (ASC 326)., • Develop and enforce collections policies, including handling of delinquent accounts and coordination with brand leadership and legal on recoveries. Team Leadership & Cross-Functional Collaboration: • Build and lead a high-performing billing and collections team., • Work closely with sales and customer service teams to improve payment adherence while maintaining strong customer relationships., • Partner with finance and treasury teams to ensure accurate cash flow forecasting, financial statement reporting, subledger support and reconciliation. Qualifications: • Bachelor's degree in finance, accounting, or business required (CPA or MBA preferred)., • Minimum of 7 years of experience in billing, collections, or revenue cycle management in Franchisor/Franchisee or large National Account Management model., • Minimum of 5 years of leadership/management experience., • Expertise in billing automation, ERP systems, work order management, and collections platforms (FranConnect, HubSpot, Corrigo, NetSuite, Workday, etc.)., • Deep knowledge of GAAP accounting standards related to revenue and credit loss recognition (ASC 606, ASC 326)., • Data-driven approach, with experience using SQL, Tableau, or Excel to analyze billing trends and optimize collections., • Excellent stakeholder management skills, with the ability to collaborate across Finance, Operations, Sales, and IT., • Strong attention to detail., • Excellent analytical, problem-solving, and organizational skills., • Strong communication and interpersonal skills. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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