Patient Advocate
hace 29 días
Atlanta
Job Description Pregnancy Aid Clinic (PAC) is a non-profit, pro-life pregnancy resource center. PAC has been in existence since 1984, serving the Metro Atlanta communities at our 3 clinics located in Forest Park, Atlanta, and Roswell. PAC offers competitive pay, benefits, including health insurance, PTO, life insurance, Simple IRA match, and a generous paid holiday schedule. Working hours are typically M-F, 9-5. Summary and Objective The Patient Advocate serves as the first point of compassionate, faith-based support for women facing unplanned pregnancies, through pregnancy and postpartum. In collaboration with the staff and client-facing team, the Patient Advocate provides nonjudgmental counseling on pregnancy options, connects clients to in-house educational programs, and external support services, and when appropriate, confers with the Male Advocate or refers clients to the Year of Hope Coordinator for financial assistance. The Patient Advocate ensures every woman and man feels loved, valued, and empowered to make life-affirming choices. Essential Functions: • Support the overall efforts of the Pregnancy Aid Clinic team, allowing for flexibility of tasks as dictated by the needs of the organization, with the possibility of rotating at all clinics., • Perform reception duties, answering phones, scheduling, check-in, and data entry into patient software., • Provide options counseling that aligns with PAC’s pro-life mission, educating women on parenting, adoption, and life-affirming resources., • Act as chaperone for ultrasounds., • Coordinate referrals to medical services, housing, financial aid, counseling, or other supportive programs., • Provide information on in-house educational resources, classes, boutique bucks, other programs., • Follow up with patients and clients in a timely manner through phone calls or meetings to ensure ongoing support and connection to resources., • Assist with maintaining calendars and logs for maintenance., • Maintain accurate, confidential patient and client records, adhering to HIPAA compliance and PAC’s confidentiality policies and procedures., • Participate in continuing education on issues relating to abortion, adoption, and parenting., • Comply with all clinical policies., • Assist clients shopping in the boutique., • Monitor and maintain adequate office supplies and patient and client brochures., • Bachelor’s Degree required, preferably in social services or counseling., • Spanish bi-lingual preferred to assist Spanish speaking clients with translation of documents and communication., • Excellent interpersonal and communication skills, with a heart for serving families in crisis., • Self-starter with good judgment, integrity, and empathy., • Possess a sincere desire to counsel abortion-vulnerable and abortion-minded women., • Commitment to respect confidentiality and adhere to mandated HIPAA compliance., • Expresses full agreement with PAC’s pro-life mission and willingness to sign the Statement of Purpose., • Comply with PAC’s policies and procedures., • Ability to work independently and with initiative as well as within a team., • Willingness and ability to serve PAC’s constituencies (including other staff, donors, volunteers, patients, clients, vendors, etc.) in a way that supports, promotes, and honors PAC’s life-affirming ministry., • Willingness and ability to demonstrate commitment to PAC’s mission in the execution of position responsibilities., • Is consistently at work and on time; Ensure work responsibilities are covered when absent; Arrive at meetings and appointments on time., • Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly., • Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values., • Proficient in Microsoft Office Suite applications and ability to learn and manage department-specific software., • Participate in team prayer, staff devotionals, and faith-based professional development., • Participate in staff meetings and PAC’s outside activities e.g., gala, community baby shower.