115 Best state government Jobs in New Orleans, Louisiana (October 2025)

Dillard University

Dir of Financial Aid & Scholarship

20 days ago

New Orleans

Job Description Dillard University in New Orleans, LA is seeking a Director of Financial Aid & Scholarships with the commitment and vision to make significant contributions as an integral member of a cohesive, student-centered enrollment leadership team. The successful candidate will be prepared to implement complex financial aid systems and robust processes in support of students and their families and in strategic alignment with priorities for enrollment and persistence. The Dillard Office of Financial Aid & Scholarships manages federal, state, institutional, and other aid resources of more than $26 million annually. The Director is chiefly responsible for management, oversight and planning for all undergraduate financial aid resources, as well as campus-wide compliance and reporting, department staffing, operations and training. Summary: Directly responsible for the successful operation of the Office of Financial Aid & Scholarships while remaining in compliance with all federal, state and institutional financial aid programs. Essential Duties and Responsibilities: • Provide customer service to the undergraduate students who receive student financial aid, and those students/families in the aid application process considering attending Dillard;, • Provide oversight, direction and coordination of all financial resources in a manner consistent with the university’s mission statement and Strategic Plan;, • Maintain collaborative working relationships with university offices and outside third-parties to leverage financial aid to meet enrollment objectives and maximize efficiencies;, • Ensure the delivery of excellent student-centered service; ensure that financial aid information is easily accessible in a variety of media; and work with staff to maintain the highest standards when communicating with students and families;, • Provide strategic projections and analysis of financial aid expenditures needed to meet division and university goals;, • Serve as the campus authority on federal, state and institutional financial aid programs; and develop and implement financial aid policies and procedures that ensure compliance with all federal, state and institution regulations;, • Represent the Office of Financial Aid & Scholarships and the Division of Enrollment Management on campus committees, task forces, and other panels;, • Ensure the Office of Financial Aid & Scholarships is maximizing technology options to improve efficiency and service;, • Enhance and cultivate an environment that promotes a positive public relations image of Dillard University in the eyes of prospective students, parents, contributors, the higher education community, and the general public;, • Oversee the daily functions of the Office of Financial Aid & Scholarships, including motivating, training, supervising, evaluating, disciplining, and developing staff on the delivery of student-centered customer service., • Work with the Executive Director of Enrollment Management to achieve the goals for enrolling sufficient numbers of academically talented students who will benefit from a Dillard University educational experience and persist to graduation., • Responsible for overseeing the management, compliance and credibility of Powerfaids (FAMS)., • Manage the MyDU portal for all financial aid & scholarships portlet information on the tab., • Provide oversight for all Office of Financial Aid & Scholarships events such as College Goal Sunday or financial literacy programs., • Work with the Executive Director of Enrollment Management to develop long range organizational and promotional/marketing plans (print, electronic, and other mediums) for programs and initiatives which support and promote the academic missions of the institution related to financial aid and scholarships., • Review and make recommendations in the allocation of resources based upon the effectiveness of Enrollment Management activities., • Ability to conceptualize organizational goals that reflect the mission of Dillard University and the national student aid perspective., • Network with students, faculty, staff, alumni, and education-related, non-profit and government agencies, to recruit qualified students to Dillard University., • Develop and maintain yearly financial aid and scholarships calendar and follow-up communications plan for all students enrolling at Dillard University., • Develop and maintains operations manual for financial aid and scholarships as well as appropriate forms., • Work with the Executive Director of Enrollment Management to design and provide statistical and analytical tracking systems and reports to monitor and assess the effectiveness of financial and scholarship goals as well as maintain and provide an analysis of data and trends, including leveraging and optimal packaging philosophies. Additional Responsibilities: • Oversee the design, preparation and distribution of statistical financial aid and scholarship reports to the Executive Director of Enrollment Management and designated university officials., • Work with the Executive Director of Enrollment Management to develop and foster a spirit of cooperation among all staff members to accomplish common goals., • Plan and facilitate in-house professional development programs., • Exhibit a positive influence on staff by encouraging creativity, individuality, and responsibility., • Maintain ongoing relationship with the Office of Recruitment, Admissions and Programming, Office of Records and Registration, Division of Academic Affairs, Facilities, and the Office of Marketing and Communications as well as the Division of Student Success., • Assist with all on campus and off campus programs that impact the proposed yield of enrolled students. These activities include but are not limited to Open House, Orientation, Dimension Programs, Summer Send offs, etc., • Maintain liaison with nationally recognized professional organizations in the field of Financial Aid., • Responsible for promoting and developing the use of new and emerging technologies in the successful delivery of all federal, state and institutional aid., • Assume other duties and responsibilities deemed necessary by the Executive Director of Enrollment Management. Supervisory Responsibilities: Directly supervises the associate director and financial aid counselors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications: The successful candidate must possess a minimum of seven years of progressively responsible experience in a university Financial Aid Office with at least three years of experience at the associate or director level. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor’s degree required degree from a regional accredited college or university in relevant field. Master’s degree preferred. Experience working with a diverse student population in a private college or university setting. Extensive background in managing technology implementation, as well as experience operating in a Powerfaids environment is a plus. Personal Qualities and Skills: • Initiative, imagination and organizational qualities to assist in the development of programs and promote the university to various publics (i.e. prospective students and parents, secondary school administrators and teachers, etc.) so as to matriculate a sufficient number of qualified new students each year., • Ability to communicate effectively verbally and in writing to individuals and large groups of students and their parents, secondary school personnel, alumni, current students and their parents, as well as administrators and faculty., • Willingness to acquire an understanding of the Dillard commitment to excellence in education, diversity of the student body, social service, and the liberal arts and sciences traditions. The goals and priorities of a value-centered education must be reflected in any recruitment program and presentation., • Ability to develop congenial and productive working relationships with Dillard administrators, faculty, staff and students., • Willingness to work irregular hours and weekends, and travel (minimum) during the fall and spring semesters. Additional Desirable Qualifications: Experience in the use of personal computers in the financial aid area including work processing, spreadsheet and database management. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Must be able to stand and walk for extended periods of time., • Must be able to carry and transport 40 pounds of materials and/or equipment., • Must be a licensed driver of an automobile with an acceptable driving record as determined by Dillard’s Office of Risk Management., • Must be able and willing to travel long distances by airplane and by automobile. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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