Family and Perinatal Case Management Coordinator
hace 19 días
Philadelphia
Job Description Job Title: Case Management Coordinator of Family & Perinatal Department: Direct Services Job Status: Full-Time, Monday through Friday 9:30am-5pm Classification: Non-Exempt, Salaried Reports To: Assistant Director of Client Services Effective Date: November 18, 2025 Job Summary: The Family and Perinatal Case Management Coordinator plays a vital role in supporting the delivery of high-quality services to families and individuals during the perinatal period. This position is responsible for providing clinical, administrative, and educational supervision to a team of up to seven case managers and/or direct service staff, ensuring consistent, compassionate, and effective care across programs. As part of the Coordinator team, this role also provides back-up administrative and clinical coverage for the direct service unit, maintaining continuity of care and operational stability. The Coordinator collaborates closely with the Assistant Director of Client Services – Housing and Perinatal program to support staff development, uphold service standards, and contribute to strategic planning and quality improvement initiatives. Essential Job Duties: Supervision and Quality Assurance • Supervise case management staff and monitor the timeliness and quality of services provided., • Provide clinical, administrative, and educational supervision for up to 5 case managers and/or direct service staff., • Meet weekly with staff to review cases for thoroughness and compliance; complete supervisory notes and two chart reviews per case manager per week., • Schedule and lead monthly group meetings to share agency updates and facilitate case reviews or educational presentations., • Ensure staff maintain caseloads appropriate to their roles and meet performance measures (e.g., client contact, screenings, psychosocial, service plans)., • Implement verbal and written feedback for staff needing performance improvement and orient new hires per DS policy and procedure manual., • Document all client-related interactions in the agency’s client database., • Ensure intake coverage on designated days and assign staff for intake support when necessary., • Actively participate in Coordinator and Operations meetings to align on goals and strategies., • Support staff in meeting the minimum requirement of 450 units of service per month; document and monitor unit production monthly., • Consult with other departments and staff to ensure effective communication and collaboration., • Assist in implementing and improving the case management system, including service provision, staff orientation, in-service training, and student placement., • Take initiative in improving systems and tools, such as creating or modifying forms and assessments to meet evolving needs., • May be responsible for managing all aspects of one or more program related initiatives., • Interface with other AIDS service providers to coordinate comprehensive client care., • Provide ongoing coaching and feedback to assigned staff to support professional growth, skill development, and service excellence., • Conduct formal performance management reviews in alignment with agency standards, including goal setting, progress evaluation, and documentation of outcomes., • Use a strengths-based approach to identify opportunities for development and reinforce individual and team contributions., • Collaborate with staff to address performance gaps, and celebrate achievements., • Review assigned staff timesheets regularly to ensure accuracy, completeness, and compliance with agency policies., • Verify recorded hours against scheduled work. Review ADP’s Time and Attendance dashboard and make adjustment(s) as needed., • Proficient with principles and practices of case management, particularly in family/ perinatal, and HIV/AIDS-related services., • Adapt to changing client and program needs with creativity and initiative., • Thorough understanding of medical and psychosocial issues related to HIV infection, including trauma-informed and culturally responsive approaches., • Proven ability to work effectively with diverse populations, including in critical and emergency situations., • Knowledge of or willingness to learn Philadelphia’s community resources, service providers, and systems of care., • Knowledge of community resources and systems of care, including AIDS service organizations, public health, and behavioral health providers., • Familiarity with applicable regulatory and documentation standards (e.g., HIPAA, Ryan White, Medicaid)., • Solid knowledge of the agency’s policies, procedures, and performance metrics., • Knowledgeable of Trauma-informed care, harm reduction, and culturally responsive service delivery., • Possess supervisory and coaching skills, including performance management, providing feedback and know when to escalate staff concerns to the Assistant Director of Client Service – Housing and Perinatal., • Lead with a strengths-based, supportive approach to staff supervision., • Must be able to maintain confidentiality and professionalism in all interactions., • Strong organizational and time management skills to balance supervision, documentation, and program coordination., • Excellent analytical skills to review charts, monitor service quality, and interpret performance data., • Effective meeting facilitation and group supervision techniques., • Excellent written and verbal communication skills for internal coordination and external collaboration., • Prioritize equity, inclusion, and client empowerment in service delivery., • Bachelor’s degree in Social Work, Psychology, Public Health, Human Services, or a related field is required., • Master’s degree preferred, especially in Social Work (MSW), Counseling, or Public Health., • Prolonged periods of sitting at a desk, standing, walking, bending and working on a computer. Use of hands to finger, handle or feel; reach with hands and arms; talk, hear and see. Occasionally this role is required to stoop, kneel or crouch., • Able to lift occasionally up to 15-20 pounds., • Must be able to respond to critical or emergency situations with professionalism and composure., • Must maintain confidentiality and comply with HIPAA and other privacy standards., • Engage with a diverse team including case managers, healthcare providers, social workers and external agency representatives., • May be exposed to hot or cold temperatures or noise levels that are distracting., • Occasional evenings and weekends for outreach events or agency functions. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employee(s) with disabilities to perform the essential functions of their job, absent undue hardship. Furthermore, job descriptions typically change over time as requirements and employee skill levels change. Action Wellness retains the right to change or assign other duties to this position. Therefore, you are acknowledging to have read and understand the job description requirements, responsibilities and expectations set forth in this position description provided to you. You attest to be able to perform the essential job functions as outlined with or without a reasonable accommodation. No phone calls please. Salary range: $52k-57k