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Senior Modern Workplace Engineer | 455000 DETAILS Location: 100% Remote Position Type: 6M C2H Hourly / Salary: to $150K+ JOB SUMMARY Vaco Technology is currently seeking a Senior Modern Workplace Engineer for a 6M C2H opportunity that is 100% remote. The Senior Modern Workplace Engineer will act as the technical escalation point for complex issues spanning Microsoft Endpoint Manager (InTune), Azure AD / Entra ID, Windows Autopilot, MDE (Defender for Endpoint), Exchange Online, SharePoint Online, OneDrive, Teams Governance, and Power Platform Administration. The Senior Modern Workplace Engineer must possess deep technical expertise across the M365 ecosystem with hands-on engineering focused on design, implementation, troubleshooting, and Tier-3 support of enterprise Modern Workplace environments for Fortune 1000 and upper-mid-market clients. • Enterprise M365 Architecture / Deployment - Leading large-scale M365 Modern Workplace implementations spanning 5,000-150,000+ users, with a focus on reliability, scalability, and secure cloud-first adoption., • Critical Incident Escalation - Acting as the highest technical escalation point for major production issues across Intune, Autopilot, Windows 365 Cloud PC, Entra ID, Conditional Access, Defender, and Teams., • Advanced Troubleshooting Expertise - Resolving complex compliance, provisioning, app deployment, BitLocker, and hybrid-identity synchronization issues through deep platform analysis., • Identity / Access Engineering - Designing and implementing enterprise-grade Conditional Access strategies, Intune profiles, compliance policies, and update rings to standardize and secure global fleets., • Autopilot / Cloud PC Modernization - Driving end-to-end Autopilot transformations and Windows 365 Cloud PC rollouts, replacing legacy ConfigMgr-driven provisioning with modern cloud approaches., • Automation / Governance - Building PowerShell, PnP, and Graph API automations to streamline governance, lifecycle management, and configuration consistency across the tenant., • Teams / Collaboration Optimization - Enhancing Teams environments through voice configuration, meetings performance tuning, governance, retention, and data protection controls., • Defender / Purview Integration - Implementing and troubleshooting security capabilities across Defender for Endpoint, Defender for Office 365, and Microsoft Purview for enterprise-grade protection., • Security / Performance Reviews - Conducting technical assessments of Entra ID, SharePoint, and OneDrive to identify gaps, strengthen posture, and improve operational performance., • Documentation / Proactive Support - Producing runbooks, RCA reports, and health assessments that improve reliability and readiness across the Modern Workplace ecosystem., • Mentorship / Knowledge Development - Coaching mid-level engineers, contributing to internal documentation, and supporting tooling improvement efforts. JOB REQUIREMENTS • Modern Workplace / Endpoint Management (8+ years) - Enterprise Microsoft Endpoint + Cloud Identity Management | InTune / Entra ID / Autopilot / M365 / Co-Management, • Scripting / Automation - Advanced PowerShell + Microsoft Graph API Scripting | Daily Automation Across Endpoint / Identity / Compliance / Lifecycle Workflows, • Incident / Problem Management - Resolving Complex Modern Workplace Incidents in Large / Distributed Enterprises | Deep Troubleshooting Across Devices / Identity / Policies / App Deployment, • Identity / Access - Entra ID Conditional Access / MFA / Identity Protection / Privileged Identity Management (PIM) / Security Controls + Enforcement Across Hybrid / Cloud-Only Estates, • Security / Endpoint Hardening - MDE (Defender for Endpoint) Advanced Hunting | Attack Surface Reduction | ASR Rules | Threat Analytics | Policy Tuning + Incident Response Support, • Collaboration / Voice - Microsoft Teams Administration | Teams Phone / Direct Routing, • M365 Content Services - SharePoint Online Migrations / Sensitivity Labels | Retention Labels / Retention Policies | Compliance Configuration Across Large Content Estates, • CSP / Enterprise Background - Previous Experience at a Top-Tier Microsoft Cloud Solution Provider (CSP) or Large Enterprise | Exposure to Complex / High-Scale Modern Workplace Environments, • Regulated Industry Support - Supporting Regulated Sectors (Finance / Healthcare / Government) | Compliance-Driven Controls / Audit Alignment / Reinforced Security Baselines

Field Services Engineer / Desktop support Engineer. Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Support day-to-day operations and provide customer support.

Now Hiring: EMS Engineer – Level I Location: Richardson, TX Compensation: $75,000 – $95,000 annually (Level I) 💡 Please note: Depending on your level of experience (Level I, II, III, or Senior Lead), salary may vary significantly. This posting outlines Level I requirements only. Candidates at higher levels will be expected to meet additional responsibilities. 🚀 About the Role As an Energy Management System (EMS) Engineer – Level I, you’ll start your journey in the building automation and energy management industry from the perspective of a controls engineer. You’ll work closely with senior leaders, project managers, and experienced EMS Engineers to learn the fundamentals of designing, programming, and commissioning building automation systems. This is an exciting opportunity for someone looking to grow their career in energy efficiency, building automation, and smart systems while being part of a supportive and innovative team. 🔧 What You’ll Do • Develop controls installation submittals, wiring diagrams, and bills of material., • Program controllers and create project sequences of operation and graphics., • Support material planning, project submittals, and documentation processes., • Gain hands-on experience with system navigation, WebCTRL software, and Eikon programming., • Assist higher-level engineers and technicians with project start-up, commissioning, and troubleshooting., • Coordinate with electricians, HVAC technicians, and other trades to deliver successful projects., • Learn and apply LSI Engineering Standards and ARC 156 rules. 🎯 What We’re Looking For • Strong foundation in HVAC basics, electrical knowledge, and computer skills (Excel, Word, etc.)., • Ability to read and interpret schematics, equipment drawings, and floor plans., • Interest in learning programming, system graphics, and energy management principles., • Excellent communication skills with the ability to work both independently and in teams., • Professionalism, punctuality, and motivation to grow your skills. 📈 Career Growth & Compensation We recognize and reward growth. As you progress through levels, your responsibilities — and compensation — increase: • Level I: $75,000 – $95,000, • Level II: $90,000 – $105,000, • Level III: $100,000 – $135,000 🌍 Why Join Us? • Competitive pay with clear progression opportunities., • Hands-on training and mentorship from experienced leaders., • Be part of a collaborative and forward-thinking company., • Contribute to smarter, more sustainable buildings and systems. 👉 Ready to start your career in building automation with a team that values your growth? Apply today and take the first step toward becoming a senior EMS Engineer.

Manage and execute production releases, ensuring smooth deployments with minimal downtime. Monitor system health, troubleshoot issues, and ensure high availability of production environments. Production/Application Support or Data Engineering roles.

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Support day-to-day operations and provide customer support. Field Services Engineer / Desktop support Engineer.

Our Client, a Financial company, is looking for a Sterling File Gateway / SFG Engineer for their Plano, TX/ McLean, VA location.Understanding of networking and connectivity of AWS services.Production support, guidance on how to integrate SFG.Excellent growth and advancement opportunities.As an equal

Job DescriptionCompany Description Big challenges need bold thinkers. If you’re someone who sees problems as opportunities, you’ll thrive here. RESPEC is 100% employee-owned, which means we take ownership of every challenge. Here, your ideas drive real solutions. Since 1969, we’ve tackled complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. At RESPEC, you’ll work alongside clients to take on critical problems. Depending on your expertise, you might design infrastructure in remote locations, develop renewable energy solutions for global projects, or apply data-driven technology to improve mining and water systems. We bring deep technical knowledge, real-world experience, and a commitment to work that matters. If you're looking for a place where your contributions have real impact, you’ll fit right in. We do not accept unsolicited resumes from third-party recruiters. Job Description RESPEC, a nationally recognized, 100% employee-owned engineering consulting company is seeking an engineer to support design and project management services at our Dallas, Texas office, located in Richardson. This role will contribute to a wide range of water resources engineering projects including, planning, designing, management, and specialty services, and may contribute to other civil engineering projects. We are looking for a collaborative team player who consistently produces high-quality work, meets project requirements, delivers on schedule, and effectively manages multiple priorities. Qualifications The ideal candidate will have the following: • A Bachelor of Science degree in civil engineering or a related engineering field, • A Professional Engineer license in Texas or ability to obtain within six months, • A minimum of 10 years of experience designing engineering projects for public sector clients, including 3 years with project management responsibilities, • Skilled in coordinating with multiple clients, review agencies, and design team members on an ongoing basis, • Proficient with proposal writing, budgeting, and project financial management, • Excellent organizational skills, • Established relationships with Texas clients, • Participation in business development activities, • Managing teams of engineers and developing early career engineers, • Developing and guiding construction plan packages and/or stormwater master planning studies, • AutoCAD/Civil3D and GIS, • Practical application of the various hydrology/hydraulics software, including HEC-RAS (1D/2D preferred), HEC-HMS, SWMM, and HY-8, • Construction oversight of project installations Additional Information Compensation: Salary depends on experience and expertise. Compensation includes a comprehensive fringe-benefits package. RESPEC is a 100% employee-owned company and employees are eligible for participation in the Employee Stock Ownership Plan (ESOP) after a qualifying period. Featured benefits include: • Medical/Dental/Vision Insurance Plans, • Paid Maternity and Paternity Leave, • Holidays & Paid Time Off, • 401(k) & ESOP with company match up to 4%, • Professional Development & Training, • Tuition Reimbursement All your information will be kept confidential according to EEO guidelines.

The Test Engineer (SDET) is responsible for the overall design, development, testing and maintenance of automation and automation frameworks in support of applications and product offerings. The individual in this role will help create a culture of continuous testing across all phases of the system

We are a long-standing Managed and Cloud Services Provider in Dallas is seeking a Senior System Administrator to join their collaborative and low-turnover team. This role is ideal for a well-rounded senior engineer who enjoys building and delivering infrastructure projects across cloud, networking, servers, and virtualization in multi-tenant MSP environments. You will spend roughly eighty five percent of your time on projects and fifteen percent handling escalations. Projects range from server refreshes to cloud migrations, network rebuilds, and workstation deployments. If you enjoy variety, autonomy, and working with a team that values growth and work life balance, this is an excellent opportunity. What You Will Do Lead and deliver infrastructure projects independently or with other project engineers Review project scopes with design and engineering teams to ensure accuracy and feasibility Support Azure, AWS, Microsoft 365, and Azure Entra ID based migrations Implement network refreshes including firewalls, switches, wireless, ISP failover, and segmentation Deploy server refreshes, virtualizations, consolidations, and cloud hosted environments Participate in Active Directory and Google Workspace migrations to Azure Entra ID Provide escalation support and mentorship to junior engineers when needed Maintain project documentation, time entry, and reporting aligned with team metrics Projects Network refresh and wireless redesign Subtenant network buildouts VOIP system deployments Server consolidation and virtualization Azure lift and shift migrations Identity migrations into Azure Entra ID What You Bring Strong MSP experience delivering multi-disciplinary infrastructure projects Broad technical depth across networking, Windows Server, virtualization, and cloud services Hands-on experience with Azure, Azure Entra ID, AWS, or hosted cloud environments Experience leading projects or serving as senior technical escalation Strong communication, documentation, and client-facing skills Ability to collaborate with project teams and work independently Benefits 100% paid health, vision, and dental 401(k) with two percent match Fourteen days PTO plus five sick days Partial work from home with occasional client visits Supportive team culture with long term stability and growth

Genesis10 is currently seeking a Production Support Engineer with our client in the financial industry located in Plano, TX. This is a 12+ month contract position. Responsibilities: Provide support for the Flagscape and child applications within the Corporate Function Chief Administrative Office Client Portfolio Monitor and support of production AutoSys jobs / schedules, troubleshooting, and resolution of production issues Coordinate production changes across multiple teams including infrastructure and information security, as well as our development and business partners Oversee day-to-day operations keeping the systems stable and healthy Perform hands-on triage and troubleshooting of issues, issue reporting, and incident management Resolve incidents based on customer defined SLA's Support production release activities Perform business continuity and disaster recovery activities Create and troubleshoot AutoSys scripts/jobs Work closely with developers and support various configuration and log management Document application support processes and procedures Requirements: 5+ years of IT experience in production support Knowledge of Autosys, Aspera, Oracle/SQL, Unix/Linux, Scripting, Splunk, Ansible Deployment Ability to analyze and identify root cause of issues and manage problem resolution Excellent verbal and written communication skills Ability to work effectively with various stakeholders and speak up on issues Ability to keep schedule, make tight deadlines, work timely and independently Ability to prioritize and engage management in situations when prioritization is a challenge Linux Oracle SQL/PLSQL Autosys Desired skills: Automation skills to reduce manual activities Proven team player who can work comfortably in a multicultural environment Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure Excellent verbal and written communication skills Strong influencer, facilitator, and collaborator Detail oriented and organized Pro-active, enthusiastic, flexible, results driven with attention to detail Strong problem solving and critical thinking skills Motivation to achieve results and the ability to quickly integrate into teams Ability to work in an ambiguous environment and draw and defend results and conclusions Ability to work in a dynamic and team-oriented environment Ability to balance a significant workload, prioritize and multitask Pay range: $58.26 - $66.26 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job DescriptionCompany Overview Inbenta is a global technology company headquartered in Allen, Texas with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing – NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, digital demos, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation, and other sectors. Role Summary As an AI Solutions Engineer, you will lead the technical engagement across the customer lifecycle—from discovery and solution design to implementation and ongoing optimization. You’ll work closely with prospects and customers to understand their needs, demonstrate the value of Inbenta’s platform, and ensure successful deployment and adoption. This is a high-impact, customer-facing role that blends technical expertise, product knowledge, and strategic thinking to deliver exceptional outcomes. Key Responsibilities Solution Design & Pre-Sales • Collaborate with Account Managers to understand customer goals and design tailored solutions using Inbenta’s AI platform., • Deliver compelling demos and proof-of-concepts, showcasing Inbenta’s AI products and tools., • Lead technical discovery sessions and present architecture recommendations. Implementation & Delivery • Translate business requirements into technical configurations and workflows., • Deploy and configure Inbenta products., • Collaborate with customer teams to ensure smooth onboarding and go-live.Optimization & Support, • Monitor solution performance and recommend enhancements., • Provide technical support and troubleshooting post-deployment., • Bachelor’s degree in Computer Science, Engineering, or related field., • 3+ years in a technical customer-facing role (Sales Engineering, Implementation, or Support)., • Experience with SaaS platforms and RESTful APIs., • Proficiency in JavaScript, PHP, or similar scripting languages., • Strong communication skills—able to explain technical concepts to non-technical audiences., • Strategic thinker with a customer-first mindset and problem-solving approach. FsObVO9LzU

Job DescriptionDescription: Power Distribution Make Ready Designer Location: Dallas, TX (Remote) Are you a skilled Power Designer looking to join a supportive, passionate team? We have an attractive opportunity for you! ABOUT THIS OPPORTUNITY: We are hiring experienced Make-Ready Designers (primary focus) and Power Distribution Designers to support engineering projects for major power and telecom utility clients. The ideal candidate has hands-on experience in utility pole design, NESC application, and construction package development, using tools such as DDS, Katapult, GIS, and client-specific design platforms. In this role, you will review field/walkout data, perform clearance analysis, model pole loading, define make-ready requirements, and prepare accurate, construction-ready design packages. This position requires prior experience in make-ready engineering or power distribution design. Candidates without utility pole design or distribution engineering experience will not be considered. Note: This position can work remotely, but new hires will be required to come to our headquarters in Perrysburg, OH, for an initial 2-week in-person paid orientation and training period. WHAT YOU CAN EXPECT TO DO AS A MAKE-READY ENGINEERING DESIGNER AT SIGMA: • You will be expected to execute work orders for the design of power distribution infrastructure while meeting quality, time, and budget constraints., • You will perform end-to-end Make-Ready/Joint-use, and/or general distribution design, applying established design guidelines, processes, and procedures., • There are opportunities to solve problems encountered throughout the design process via team and/or cross-functional collaboration, • You will perform Permitting/Easement duties: research pole ownership, right of way, property rights, and permit requirements, and communicate with outside parties to obtain right-of-way approvals and easements., • Related design programs include AutoCAD, MicroStation, BOUD, DDS (Distribution Design Studio), PoleForeman, O-Calc, Katapult, or other customer-specific software., • At times, you may be responsible for performing quality control on others’ work. WHAT WE’RE LOOKING FOR: • High school diploma or equivalent required; an associate degree or higher in engineering, drafting, or related fields is preferred., • Minimum of 1 year of demonstrated experience in make-ready engineering, joint-use design, or electric power distribution design, with 2+ years strongly preferred., • Proven experience in utility pole design, including NESC application, clearance analysis, pole loading concepts, and preparation of construction-ready packages., • Proficiency with CAD or MicroStation; experience using DDS, Katapult, or similar utility pole design platforms is strongly preferred., • Solid understanding of power distribution construction practices and the ability to quickly learn utility-specific proprietary systems., • Must hold a valid driver’s license, maintain active auto insurance, and pass all required background, drug, and MVR screenings., • Authorization to work in the United States is required., • Willingness to travel occasionally, including minimal overnight travel when project needs require., • Must be able to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time., • Must have the physical ability to perform activities such as preparing and analyzing data and figures, transcribing notes, and viewing a computer terminal; these activities require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus., • Competitive pay, • Medical, dental, and vision plans with up to 80% of the premium sponsored by Sigma, • 401(k) plan with matching contributions up to 5% of salary, • Paid holidays, vacation, and sick time **To learn more about working at Sigma, view our video and career page. **If you do not have Power Design experience, please refer to our other open positions: **While we list our Designer openings in multiple locations, you only need to apply to one as they are remote. This job advertisement should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of a job. The individual may be required to perform job-related responsibilities and tasks other than those stated in this ad. This advertisement does not constitute an employment agreement between Sigma and the employee and is subject to change by Sigma as the needs of the organization and/or the requirements of the function change. Pay is commensurate with experience and education. Sigma is an equal opportunity employer and will not discriminate based on an employee’s race, color, gender, sexual preference, gender identity, age, religion, national origin, disability, genetic information, veteran/military status, or any other classification protected by law. PM22

Job Description About Bell and Howell Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. Our Automation Services bring a dedicated team of expert mechatronic service engineers completely covering North America and backed by our Integrated 360™ advanced technology enabling remote repair, diagnostics, automated SmartOps Dispatch™ and 24/7/365 technical assistance for our clients. We provide a comprehensive and certified level of support for thousands of diversified clients. Our Automated Solutions product portfolio consists of next-generation equipment delivering best-in-class performance enhancing workflow efficiency and elevating customer experiences across multiple markets including retail, pharmaceuticals, packaging, mail production, ecommerce and manufacturing – all backed by the best service in the industry. Location: Plano, TX Summary: The Customer Service Engineer serves as primary customer contact on technical and service-related problems on a wide range of industrial, robotic and printing equipment. Diagnoses electronic, mechanical, software and system failures, using established procedures provided by our highly rated service training department. This job may include any aspect of field support, including electrical/electronics, hardware, software, PC’s, and networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Determines most cost-effective repair/resolution to minimize customer downtime. NOTE: THIS IS NOT AN INFORMATION TECHNOLOGY (IT) POSITION – requires electrical and mechanical experience Job Responsibilities: • Primary responsibility will be to install, troubleshoot and repair a variety of industrial products that include, but are not limited to; printing and packaging equipment, cash recycling products, inserting and sorting machines, credit card attaching and processing systems, robotics and any other applicable third-party accessories attached as part of the system., • Schedule and perform regular predictive/preventive maintenance inspections on equipment., • Provide support by managing parts inventory, customer service calls and preventative maintenance schedules., • Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers., • Act as a liaison between the customer and other departments/functions of the company. Competencies (Skills, Knowledge and Abilities): • Requires understanding of computer program functionality and software troubleshooting skills., • Strong interpersonal/customer relation skills., • Ability to build and maintain strong customer relationships by understanding their operations and instilling confidence with effective proactive communication., • Ability to effectively resolve conflict internally and externally., • Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment., • Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives., • Strong analytical, problem-solving, quantitative, and time management skills., • Ability to communicate effectively both orally and in writing., • Ability to understand, remember and follow verbal and written instructions., • Ability to work as an integral part of a team., • Ability to read and understand written procedures and diagrams for assembly and test., • Ability to develop and implement solutions to assembly problem., • High School degree or equivalent with 2-year degree or diploma in electronics/advanced mechanics/software training with 1+ years related industry/equipment experience, or equivalent combination of education and experience., • Requires strong electronics and mechanical background, understanding of computer program functionality and software troubleshooting skills This position requires minimal travel in the United States and Canada for training and other requirements. For field only, local travel time could be greater than 50%. Physical Requirements: • Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc., • Requires lifting to waist seventy (70) pounds., • Requires walking and standing; using hands to feel objects; reaching; and requires balance., • Requires bending, stooping, kneeling, crouching and/or crawling for periods of time., • Ability to work in a loud environment., • Ability to work in small, cramped areas., • Ability to work in elevated environment up to twenty (20) feet. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Bell and Howell is an Equal Opportunity Employer. It is company policy to administer employment based solely on an individual’s qualifications, ability and performance without regard to race, color, religion, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, marital status, or any other characteristic protected by federal, state or local law.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude