AI Implementation Specialist
il y a 1 jour
Saint Louis Park
Job Description Position Overview The AI Implementation Specialist has two primary mandates: 1. Leverage AI in a disruptive way across Sales, Marketing, and Customer Experience This means building AI-driven tools, content systems, personalization engines, customer-facing automation, and intelligent experiences that dramatically improve acquisition, conversion, and retention. 2. Create operational efficiencies across every department This includes automating workflows, eliminating manual work, improving data quality, integrating systems, and deploying AI-powered internal tools that scale productivity throughout the entire organization. This is a highly cross-functional role working closely with Marketing, Sales, CX, Product, Operations, Engineering, and Leadership. Key Responsibilities AI for Sales, Marketing & Customer Experience (Disruptive Impact) • Develop AI tools to improve customer acquisition, lead nurturing, and conversion., • Build AI-driven content engines for ads, SEO, email, product pages, and campaigns., • Implement personalized on-site experiences powered by LLMs and behavioral data., • Automate customer communication, responses, and routing using AI agents., • Build intelligent internal assistants trained on CopperSmith’s products, specs, and processes., • Create AI-powered sales enablement tools, quoting assistants, and decision support systems. AI for Operational Efficiency (Enterprise Impact) • Map workflows across departments and identify automation opportunities., • Build and deploy AI automations for data cleanup, reporting, documentation, and QA., • Create internal AI tools for product onboarding, spec sheet generation, and SKU enrichment., • Integrate AI into ERP, CRM, e-commerce systems, customer service platforms, and internal apps., • Set up RAG systems, embeddings, and vector databases for internal knowledge automation., • Establish governance, version control, and monitoring for all AI workflows., • Work with leadership to prioritize highest-value AI initiatives across the company. Cross-Functional Collaboration • Partner with Marketing to scale content, campaigns, analytics, and personalization using AI., • Work with CX to build AI tools that enhance speed, accuracy, and service quality., • Collaborate with Sales on intelligent quoting, follow-up systems, and predictive tools., • Support Product and Engineering with AI-driven insights, documentation, and design tools., • Coordinate with Operations to eliminate bottlenecks and automate repetitive tasks., • Provide internal training and guidance to help each department adopt AI successfully. Required Skills & Qualifications • Hands-on experience implementing LLMs and AI APIs (OpenAI, Claude, Llama, etc.)., • Strong scripting/engineering ability using Python, Node.js, or similar languages., • Experience with automation platforms such as Zapier, Make, Airflow, or custom API workflows., • Proficiency with embeddings, vector databases (Pinecone, Chroma, Weaviate), and RAG systems., • Ability to architect internal tools, dashboards, and microservices that incorporate AI logic., • Strong understanding of marketing, sales, and CX workflows and how to optimize them with AI., • Proven track record implementing operational automation and process improvements., • Excellent communication skills and ability to translate business needs into technical solutions. Preferred Qualifications • Experience in e-commerce, manufacturing, home goods, or custom product industries., • Background in data engineering, DevOps, automation engineering, or technical product management., • Experience integrating AI into platforms such as Magento, HubSpot, ERP systems, or CRM tools., • Familiarity with fine-tuning, model evaluation, and custom LLM development. Education & Experience • Bachelor’s degree in Computer Science, Engineering, Data Science, or equivalent experience., • 3–7+ years of experience in AI engineering, automation, technical operations, or related fields., • Demonstrated history of delivering measurable improvements through automation or AI. What We Offer • Competitive compensation, • Career advancement within a company committed to AI-first innovation, • Opportunity to architect foundational AI systems across the entire business, • Collaborative team, modern tech stack, and executive support for AI initiatives How to Apply Please submit your resume and examples of AI or automation projects you've built or led. Company DescriptionFounded in 2009, World CopperSmith Inc, is a e-commerce metalwork platform that serves interior designers, contractors, architects, and homeowners. Primary product groups are range hoods, sinks, tables, bathtubs, and fire pits. #WorldCopperSmithFounded in 2009, World CopperSmith Inc, is a e-commerce metalwork platform that serves interior designers, contractors, architects, and homeowners. Primary product groups are range hoods, sinks, tables, bathtubs, and fire pits. \r\n\r\n#WorldCopperSmith