USA - Operations Support Specialist
2 days ago
Woodbridge
Job DescriptionSalary: You Belong HereWherever in the World you find yourself. We celebrate our wins as one team of many greatpeople! With a vision for a connected world, Inchcape relies upon the expertise, diversity, and global network of our over 3,000 professionals, spread across 60 plus countries and in over 240 offices to help our partnersconnect to a smoother, smarter ocean. We empower our people, and our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these: Global Perspective we connect the world and see the bigger picture. The Power of People we rely on the strength of local agent knowledge and relationships. Progress we adopt new thinking and push for positive change in our industry. We know what matters. We never stand still. We always reach formore. #WeAreInchcape Business Need / Purpose of Role: TheOperations Support Specialist reporting to Operations Manager is responsible for providing support for operation matters by answering inbound calls or calling back the customers, responding to support tickets, the OSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed. This is an entry-level with the ability to transition to aBording Agent,where the employee will oversee all aspects of marine operations for assigned vessels. Statutory matters responsible for: Portside Marine • Create and post Portside Marine invoices., • Instructed to identify when a PSM invoice as needed, identify and produce an invoice when needed for additional organic revenue. Upload checks to SharePoint • Assisting operations of timely uploading of checks/receipts to OneDA and SharePoint Cash-To-Master (CTM) Deliveries: Following up with vendors for invoices • Follow up with terminals/vendors for sending timely invoices Assist Operations with Optic OneDA queries updates: Assist Operations with Optic, OneDA & customer system updating. International Satellite Calls: • Responsible for logging into 8X8 so they can rebill all satellite phone charges to the correct principles., • Liaison with the DA Team in India, • Direct contact for the DA team in India, as well as continual trainingwhen needed. Internal controls system: Package Control • Assist operations with sending out ship mail/packages and ensure all costs arerecorded in OneDA, Optic recovering all costs from our principles., • Review the UPS, FedEx, DHL websites to ensure that all shipments areaccounted for and rebilled properly to the principle. (Aligning Customs clearance charges to the correct vessel files) Knowledge, Skills, and Abilities • Foundational knowledgeof Port Operations and Port Agency services., • Ability to work independently with limited supervision, multitask and possess strong initiative, exercise independent judgment within established systems and procedures., • Possess organizational and time management skills with ability to prioritize, be detail oriented and results driven., • Attention to detail with a high level of accuracy., • Excellent customer service and communication skills, including strong verbal and listening skills., • Must possess an intermediate proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook. Education, Qualifications, Certifications, and Licenses Education/Experience: • High School diploma or GED equivalent required., • Associate degree in Maritime Transportation or related major in a public or accredited private academic institution preferred, • Prior experience in marine agency field desired, but not required., • Transitioning military personnel and veterans are encouraged to apply., • Eligibility to work in the US. Licenses: • Agents are expected to travel around specific port/terminal locations and surrounding areas and must possess their own reliable transportation, a valid "non-expired" state drivers' license, and vehicle insurance coverage. Why Inchcape Shipping Services? We believe in building a diverse and high performing workforce, that works together to provide our partners with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of the diversity of our people and know that their unique experiences, skills, and passions strengthens the organization, stimulates creativity, and promotes the exchange of ideas helping you to build a rich and rewarding career. What youll get: We understand that different families have different needs, which is why were always evolving our benefits to accommodate our employees. Along with health and financial benefits, our employees enjoy a variety of other perks, tuition assistance,employeeresource groups, and collaborativeworkspaces some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor various events throughout the year. And weprovidea culturebased onlearning,the support of anengaged team,andan inclusive environment where all employees are valued. We alsoencourage a better work-life balance with our flexibility. Whilewe know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, Inchcape has enabledour employees to find a balance that feels fulfilling and productive for each individual situation. • Generous time off and paid holidays, • Two weeks vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays, • Paid parental leave, • Employee Assistance Program (EAP), • Performance and Recognition You are rewarded for achieving success by merit increases and reaching milestones., • Career growth and opportunities for promotions. We develop and hire from within!, • Compensation range is $50,000 and up depending upon experience. You may also be eligible for bonuses and other benefits., • Plus, much more! We have you covered for anything life could throw your way. Deciding where you want to work is an important decision. Choosing a company that support your professional and personal goals is essential. Inchcape provides the resources, culture, and leadership you need to be successful, to build something youre proud of, and take advantage of all the future holds. Follow us on LinkedIn, Facebook, Instagram, and X to meet our employees and see what makes us who we are. Whoyouare is whoweare. Inchcape is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Inchcape encourages applicants of all ages. As part of this commitment, Inchcape will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please the accommodation. #LI-JN1