Information Technology Support Specialist I
2 days ago
Pittsburgh
Position Type: Full Time (40+) Pay Type: Salary Seasonal Work: No Northeast Paving Benefits: • Company Paid Basic Life Insurance, • Company Paid Long Term Disability Policy, • Company Paid Vacation & Holiday Pay, • Company Paid Parental Leave, • Company Paid Maternity Leave, • Company Paid Employee/Family Assistance Program (EAP), • Voluntary Medical & Vision Insurance, • Voluntary Dental Insurance, • Voluntary Short Term Disability, • Voluntary Supplemental Term Life, • Voluntary Accident, Legal, Hospital, Critical Illness Policies, • 401(k) Plan w/Employer Match, • Annual Company Stock Purchase Opportunities, • Discount Partnerships: Verizon, Ford, Perkspot Key Duties • Create, review and triage support Tier (1-2) tickets on a timely basis, • Project work related to the implementation of new technology tools., • Provide end-user desktop support via remote support tools or in person visits, • Provide excellent customer service by communicating professionally and effectively with users to understand their issues, provide updates on ticket status, and verify their concerns are addressed promptly., • Install and configure new computers, monitors, and printers., • Assist with system administration tasks, including server upgrades, updates, patches, deployments, architecture review / design and general best practices, • Create clear, concise process and system diagrams and other supporting documentation, • Coordinate with vendors to execute software and firmware upgrades, • Attend meetings as required and provides regular and accurate status information to project participants/department leadership -follow management guidance and adherence to policies, • Assist with other projects and tasks as required, • Identify issues requiring escalated support and route to the appropriate team or leadership., • Identify recurring or unique issues, develop solutions, and verify successful implementation., • Document and/or update documentation for identified issues, solutions, and procedures., • Train and/or mentor junior team members. Share knowledge and best practices. General To perform this job successfully, an individual must be able to perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience • 3 + years of technical experience working with hardware/software, • Bachelor’s degree or equivalent Experience, • Experience working in windows and virtualized environments, • Ability to utilize an ITSM system for change and incident management, • Microsoft training and related certifications are a plus, • Strong interpersonal, organizational and customer service skills, • Ability to work flexible/extended hours when requested or participate in an on-call schedule, • Periodic physical effort, including standing, is required during a regular work shift of at least eight hours per day., • Employee must be able to periodically stand for extended periods of time, and to stoop, bend, and crouch as required to perform Key Duties., • Lifting and transporting of moderately heavy objects (40 lbs)., • Work is performed predominately indoors, although periodic visits to construction sites or asphalt manufacturing facilities will be required., • Assess work environment for possible hazards and makes sure training is adequate to the task., • Has proper personal protective equipment and tools, uses them appropriately for the given task., • Speaks up if seeing an unsafe act, • Identifies and turns in near miss reports, • Asks for help, when needed, to perform tasks safely. We support a Drug-Free Workplace. EOE AA M/F/Vet/Disability are encouraged to apply.