Leasing and Occupancy Specialist II, Part-time (Urbana at Hioaks)
il y a 21 jours
Richmond
Job DescriptionWinnCompanies is looking for a Part-time Leasing and Occupancy Specialist II, to join our team at Urbana at Hioaks, a 216-unit affordable housing community located in Richmond, VA. In this role, you will perform all day-to day leasing and marketing activities related to apartment rentals, move-ins, re\u0002certifications, and lease renewals at a mixed income property. Provide outstanding service to customers, residents, and clients while maintaining budgeted occupancy at the highest attainable rents at all times. This is a part-time position, 35 hours per week. The work schedule is Monday to Friday, 8:30am to 4:00pm.Responsibilities • Interact with prospective and current residents to achieve maximum occupancy., • Generate and manage traffic, lotteries, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospects leads., • Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard., • Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable., • Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines., • May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives., • Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types., • Remain current with local events and hiring trends that may have an impact on the property., • Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics., • During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval., • Remain up to date with any/all federal, state, and/or other regulatory requirements and programs. Requirements, • High school diploma or GED equivalent, • 3-5 years of relevant work experience, • Minimum of 1-2 years of experience in customer service, • Direct experience with LIHTC program, • Experience with computer systems, particularly Microsoft Office, • Excellent customer service skills, • Eager to learn the business and tasks at hand, • Strong attention to detail, • Ability to work under pressure, • Exceptional interpersonal and communication skills, • Ability to work with a diverse group of people and personalities. Preferred Qualifications, • Associate's degree, • NALP or SHCM certifications