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  • Guest Experience Specialist
    Guest Experience Specialist
    3 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Paid Vacation time, • Pet Insurance - because At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact What You'll Do Guest Communication \& Recovery • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management \& Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation \& Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights \& Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Senior Accounting Manager
    Senior Accounting Manager
    2 months ago
    $110000–$120000 yearly
    Full-time
    Manhattan, New York

    About Global Citizen Global Citizen is a movement of engaged citizens who are using their collective voice to end extreme poverty. On our platform, Global Citizens learn about the systemic causes of extreme poverty, take action on these issues, and earn rewards for their actions as part of a global community committed to lasting change. Global Citizens have taken over 42.9 million actions since 2009. Today, these actions, in combination with high-level advocacy work, have led to over $49 billion being distributed to our partners around the world, impacting 1.3 billion lives in the fight to end extreme poverty. Role Overview Global Citizen is seeking a Senior Accounting Manager to own the accounting function across the organization. Reporting directly to the VP of Finance & Operations, this role is responsible for the integrity of Global Citizen’s books and records, the timely execution of month-end and year-end close, and the preparation of consolidated financial statements across multiple international entities. While Accounts Payable and Payroll functions are executed by designated staff, the Senior Accounting Manager maintains ultimate oversight and accountability for these processes and for the accuracy and completeness of all financial reporting. This role also leads the annual audit, Form 990 preparation, Worker’s Compensation audit, and other regulatory compliance requirements. Key Responsibilities Accounting Operations & Month End Close 40% • Own and manage the full month-end and year-end close process, ensuring accurate and timely reporting, • Maintain the general ledger and ensure proper classification and reconciliation of all accounts, • Review balance sheet reconciliations and key account analyses, • Ensure adherence to GAAP and nonprofit accounting standards, • Maintain and continuously improve accounting policies, procedures, and internal controls, • Consolidated Financial Reporting & Global Oversight 30%, • Prepare consolidated financial statements across multiple international entities, including but not limited to intercompany transactions and multi-currency considerations, • Ensure consistency in accounting treatment and reporting across international books, • Partner with international teams to ensure accurate and timely reporting submissions, • Provide accurate financial information to support leadership decision making, • Audit & Regulatory Compliance 20%, • Lead the annual external audit process and serve as the primary point of contact for auditors, • Prepare audit schedules, supporting documentation, and technical accounting memos, • Oversee preparation and filing of IRS Form 990 and related tax filings, • Lead the annual Worker’s Compensation audit and ensure completion of other compliance reporting, • Ensure compliance with federal, state, and international regulatory requirements, • Oversight of AP, Payroll, & Financial Controls 10%, • Provide oversight and final accountability for Accounts Payable and Payroll processes, • Ensure strong internal controls over cash and financial transactions, • Partner with staff executing AP and Payroll to ensure alignment with reporting deadlines and accounting standards Fundamental Requirements Education & Experience • Bachelor’s degree in Accounting, Finance, or related field., • 7+ years of progressive accounting experience, including nonprofit accounting experience., • Demonstrated experience leading month-end close and preparing consolidated financial statements., • Experience managing external audits and IRS Form 990 filings., • Strong knowledge of GAAP and nonprofit accounting standards., • Experience working with international entities and multi-currency consolidations preferred., • Proficiency in Sage Intacct (strongly preferred) and advanced Excel skills., • Attributes, • Exceptional attention to detail and commitment to accuracy., • Strong analytical, organizational, and problem-solving skills., • Ability to work independently while collaborating cross-functionally., • Excellent written and verbal communication skills., • Using AI tools to work smarter and drive impact is an essential part of every role at Global Citizen. All staff must integrate AI into their daily work, whether improving workflows, analyzing information, or enhancing communication in service of our mission. Benefits Why Global Citizen? In this coming decade of action and accountability, Global Citizen will be the leading international voice, educator, and influencer that rallies humanity to take full responsibility and accountability for eradicating extreme poverty. You have a chance to contribute and make this world a better place for all. More Details • Must be authorized for employment in the United States, • Global Citizen operates on a hybrid work model - 3 days (Tuesday, Wednesday, and Thursday) in our NYC office and 2 days (Monday & Friday) telecommuting., • Full-time, ongoing employees are eligible for a competitive benefits package: Medical, dental, vision, and life insurance; commuter benefits; 403(b) retirement savings & employer match; generous paid time off (vacation, sick, and holidays); paid parental leave; employee discounts; FSA; Professional Development Assistance (EAP)., • Salary Range: $110,000 - $120,000 Annual Salary Global Citizen is proud to be an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Global Citizen strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, age, sexual orientation, military or veteran status, citizenship or any other protected classification under applicable federal, state, or local laws. In addition, Global Citizen complies with the relevant country laws governing employment nondiscrimination in all our international offices. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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