Operations Support Manager
19 days ago
Oklahoma City
Job Description Operations Support Manager Mission: Implement and execute highly efficient processes in order to effectively manage site operations, facilities, and inventory in support of the sales team. The critical Operations Support Manager activities to achieve this are: Inventory Control: • Manage site-level inventory by monitoring stock levels, deliveries, and usage to ensure product availability and accuracy., • Investigate, resolve, document, and report physical inventory discrepancies and variances for all stored products and materials., • Support the company month-end inventory reconciliation process, ensuring timely and accurate reporting., • Provide administrative support for designated districts by submitting daily load requests to third-party logistics (3PL) provide, • Own and execute daily warehouse operations for all stored products and materials, including loading, inbound receiving, and outbound shipments., • Ensure compliance with all facility food safety standards and regulatory requirements., • Coordinate and support designated districts with material handling equipment needs, availability, and utilization Facility Maintenance: • Own and execute daily warehouse operations for all stored products and materials, including loading, inbound receiving, and outbound shipment, • Manage and maintain facility, grounds, and vehicle sanitation schedule, • Oversee maintenance schedules for all facility equipment to ensure operational readiness., • Complete required annual safety training and certifications., • Provide technical and administrative support to ensure company inventory management goals are achieved., • Strong, collaborative relationships are established and maintained with internal stakeholders (local sales teams, district managers, regional managers) and external vendors., • Operational improvement opportunities are proactively identified, clearly communicated, and successfully implemented., • Operating expenses are effectively managed and maintained within approved budget parameters., • Sales teams are efficiently supported to enable achievement of annual sales and performance goals., • Site-level safety, inventory accuracy, and food safety objectives are consistently met or exceeded., • Facilities are maintained in safe, functional, and compliant working condition., • Embraces Values, Vision and Mission, • High School diploma required, • 2+ years warehouse supervisory experience required, refrigerated warehouse experience preferred, • Ability to safely operate all required material handling equipment, • Must be able to safely lift, bend, push, pull up to 60% of daily work hours, • Must be able to safely lift up to 50 lbs., • Must be able to work in a 0-degree freezer and 35-degree cooler, • Excellent oral and written communication skills, • Strong organizational, prioritizing, and decision-making skills, • Knowledge and expertise in Microsoft Office (Word, Excel, Power Point, Outlook) We are a God-centered company driven by purpose and passion to be a blessing by helping our customers succeed. Our mission beings with a grateful heart and clear understanding that TBHC Delivers only wins when our customers win. We bring direct store distribution to life with unbreakable focus, gritty determination and disciplined execution. We will be known for dependable service, solving problems fast, and delivering products in perfect condition. We obsess over the little things so that our customers can focus on what matters most. Our team members lead with integrity and a relentless pursuit of excellence. We will always honor our word and work every day to help our customers reach their full potential. Vision: Transforming lives through great food experiences. Values: God First – We place God first in all we do. He is over our foundation and the reason we serve with purpose. Integrity – A non-negotiable standard. We earn trust by ensuring our actions consistently reflect our world. Doing what we know is right defines our character and our character defines us. Unity – Many people. Many Capabilities. One team. One mission. Customer Driven – Serving our customers is our purpose and the driving force behind everything we do. We win when our customers win. Dependable – We show up. We follow through. We deliver every time. No excuses. Grit – We push forward with courage to do what's right - especially when it's difficult because we know every challenge makes us stronger. Relentless Growth - With a growth mindset in everything we do, we grow with intention - always striving to push our limits. We are driven by a passion for continuous learning and never settle for the status quo. Pursuit of Excellence - We don't compromise on our standards and are dedicated to the details - exceeding expectations and setting the bar for greatness. Gratitude - When practicing gratitude we become grounded in humility, filled with joy, and fully present in the moment - ready to be a blessing to others. Competencies: Leadership • Functional/Technical Skills – Has the functional and technical knowledge and skills to do the job at a high level of accomplishment; picks up on technical things quickly; can learn new skills and knowledge, • Managerial Courage – Doesn't hold back anything that needs to be said; provides direct, complete, and actionable positive and corrective feedback to others; Is not afraid to take negative action when necessary, • Ethics and Values – Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in lines with those values; practices what he/she preaches., • Standing Alone – Doesn't shirk personal responsibility; can be counted on when times are tough; willing to be the only champion for an idea or position. Self-Development • Integrity & Trust – Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; admits mistakes, • Informing – Provides the information people need to know to do their jobs and to feel good about being a member of the team and organization; is timely with information so that individuals can make accurate decisions, • Boss Relationships – Responds and relates well to bosses; likes to learn from those who have been there before; is comfortably coachable, • Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; Uses resources effectively and efficiently., • Planning – Accurately scopes out length and difficulty of tasks and projects; set objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks; evaluates results., • Time Management – Uses time effectively and efficiently; concentrates efforts on the more important priorities; gets more done in less time than others, • Patience – Listens and checks before acting; tries to understand the people and the data before making judgments and acting; sensitive to due process and proper pacing, • Learning on the Fly – Learns quickly when facing new problems; open to change; experiments and will try anything to find solutions; quickly grasps the essence and the underlying structure of anything, • Drive for Results – Can be counted on to exceed goals successfully; very bottom-line oriented; steadfastly pushes self and others for results, • Perseverance – Pursues everything with energy, drive and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks, • Timely Decision Making – Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision About Us TBHC Delivers provides direct-to-store delivery for Hunt Brothers® Pizza to convenience stores across the United States. We specialize in rural convenience stores, providing them with hot, delicious products beloved by consumers nationwide. We're the engines that drive food sales in small communities. As the largest distributor of Hunt Brothers® Pizza, we're proud to represent the brand and provide high-quality products and services to our customers. We strive to be a blessing by helping small businesses grow and succeed because we know in changing the lives of those we serve, we too are forever changed. To learn more visit TBHCDelivers.com. TBHC Delivers is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.