Customer Service Specialist in Medical Assistance (German Speaker)

Your responsibilities and impact:
As a Customer Service Specialist in Medical Assistance you would be in charge of:
– Offering remote assistance
– Providing information over the phone
– Taking care of the members and insured clients in need
– Responding to incoming calls
– Advising and informing members and clients
– Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
– Supporting and collaborating in the medical cost containment process
– Taking an active role in Back Office activities
– Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
Skills, experiences and interests you need to succeed in this role:
– You possess full working proficiency in German
– You speak English fluently, Spanish desiderable
– You are able to keep calm in any situation
– You bring willingness to work in flexible shifts (public holidays, weekends)
– You enjoy the contact with people, have strong communication skills and empathy
– You feel comfortable and confident in conflict resolution
– You are a team-player and demonstrate good organizational skills
– You are open to improving your skills in continuous training opportunities
– You have an interest in continuous learning as well as in understanding medical issues and communicating them clearly
What’s in it for you?
– A permanent contract
– Service hours from Mon- Sun, 07-23h (rotative shifts)
– 22.000 € gross per year (including bonuses for shifts and transport)
– Restaurant voucher in value of approximately €900-1000 yearly
– Structured and paid training for the duration of a couple of weeks
– Varied activity, ongoing training and development
– A bunch of great and diverse colleagues
– Eventual possibility to participate in the for Smart-working / Home-Office Concept
– Start date: as soon as possible
- Experiencia
- No se requiere
- Idiomas
- Alemán – nativo
Inglés – intermedio
- Jornada
- Completa
- Salario
- 22.000 € – 23.000 € anual
- Inicio
- Incorporación inmediata
Recruitment • 1-10 empleados
Con nosotros desde julio, 2019
We know that living and working abroad can be both challenging and rewarding – our whole team made the same decision to experience life abroad. Let us be your personal advisor and help you manage this important and gratifying next step.
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