Customer Service Specialist in Medical Assistance (German Speaker)
Your responsibilities and impact:
As a Customer Service Specialist in Medical Assistance you would be in charge of:
– Offering remote assistance
– Providing information over the phone
– Taking care of the members and insured clients in need
– Responding to incoming calls
– Advising and informing members and clients
– Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
– Supporting and collaborating in the medical cost containment process
– Taking an active role in Back Office activities
– Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
Skills, experiences and interests you need to succeed in this role:
– You possess full working proficiency in German
– You speak English fluently, Spanish desiderable
– You are able to keep calm in any situation
– You bring willingness to work in flexible shifts (public holidays, weekends)
– You enjoy the contact with people, have strong communication skills and empathy
– You feel comfortable and confident in conflict resolution
– You are a team-player and demonstrate good organizational skills
– You are open to improving your skills in continuous training opportunities
– You have an interest in continuous learning as well as in understanding medical issues and communicating them clearly
What’s in it for you?
– A permanent contract
– Service hours from Mon- Sun, 07-23h (rotative shifts)
– 22.000 € gross per year (including bonuses for shifts and transport)
– Restaurant voucher in value of approximately €900-1000 yearly
– Structured and paid training for the duration of a couple of weeks
– Varied activity, ongoing training and development
– A bunch of great and diverse colleagues
– Eventual possibility to participate in the for Smart-working / Home-Office Concept
– Start date: as soon as possible
- Experiencia
- No se requiere
- Idiomas
- Alemán – nativo
Inglés – intermedio
- Jornada
- Completa
- Salario
- 22.000 € – 23.000 € anual
- Inicio
- Incorporación inmediata
Recruitment • 1-10 empleados
Con nosotros desde julio, 2019
We know that living and working abroad can be both challenging and rewarding – our whole team made the same decision to experience life abroad. Let us be your personal advisor and help you manage this important and gratifying next step.
Responsable
Sin experiencia
¡Incorporación inmediata!
