Trabajos call center en España

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations. What you will do: 1. Daily Operations Monitoring & KPI Management • Supervise daily operations of in-house or outsourced call center teams., • Track and report on core operational KPIs including:, • Call answer rate and abandonment rate., • Average speed of answer (ASA) and average handling time (AHT)., • Work order closure rate and first contact resolution (FCR)., • Customer satisfaction (CSAT) score., • Generate daily, weekly and monthly operational performance reports., • Identify operational bottlenecks and implement process improvements to meet requirements. 1. Service Quality Assurance & Standard Compliance • Conduct regular quality audits through call recording monitoring, customer follow-up calls and work order review., • Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques., • Analyze quality trends and identify training needs for the team., • Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements., • Drive continuous improvement in service quality and customer experience. 1. Escalated Complaint Resolution & Crisis Management • Serve as the primary escalation point for complex customer complaints and emergency service incidents., • Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours., • Conduct root cause analysis for high-impact customer complaints and implement preventive measures., • Maintain detailed records of escalated cases and track resolution progress until closure. 1. Knowledge Base Management & Information Synchronization • Collaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base., • Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures., • Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives. 1. Training & Performance Management • Design and deliver comprehensive onboarding training programs for new call center employees covering:, • Brand standards and service etiquette, • Product knowledge and vehicle features, • CRM system operation and work order management, • Customer service skills and complaint handling techniques, • Develop and implement ongoing training programs to enhance team capabilities., • Design and execute performance-based incentive schemes to motivate the team. What you will bring: • Bachelor's degree in Business Administration, Communications or related field., • Minimum 2-3 years of experience in call center operations, customer service or CRM management., • Proven experience in KPI monitoring and service quality management., • Proficiency in both English and Spanish., • Strong problem-solving skills and ability to handle high-pressure situations., • Experience with CRM systems (Salesforce, Dynamics or similar) and call center software., • Advanced proficiency in MS Office (Excel, Word, PowerPoint).

En ACCOM no buscamos a alguien que replique fórmulas. Buscamos experiencia real, colmillo comercial y esa capacidad única para transformar un equipo de call center en una máquina de vender. Si vienes de coordinar campañas de Luz y Gas, sabes perfectamente de lo que hablamos: el ritmo, la estrategia, la gestión del talento y la satisfacción de superar cada objetivo. Si buscas un proyecto donde tus decisiones de verdad importen y tengan impacto directo, este es tu sitio. Buscamos Coordinador/a de Ventas para nuestras oficinas en pleno centro de Madrid. 🎯 Tu misión: Tu día a día irá mucho más allá de mirar un panel de métricas. Serás la pieza clave para: • Liderar y desarrollar: Acompañar y motivar a tu equipo comercial en el sales center, sacando lo mejor de cada perfil., • Optimizar resultados: Mantener los altos estándares de calidad comercial y asegurar el cumplimiento de los objetivos., • Resolver y avanzar: Ser la referencia del equipo en el día a día, solucionando incidencias con mentalidad ágil. ¿Qué buscamos? • Experiencia demostrable como coordinador/a o responsable de ventas en call center., • Conocimiento del sector energético (luz y gas)., • Capacidad para liderar, motivar y acompañar a equipos comerciales., • Enfoque claro a objetivos, resultados y mejora continua., • Persona resolutiva, comprometida y con mentalidad de crecimiento., • Disponibilidad horaria hasta las 20.00 💼 Condiciones y Beneficios • Estabilidad: Contrato indefinido desde el primer día (39h semanales)., • Ubicación: Trabajo 100% presencial en nuestras oficinas de Gran Vía (Madrid)., • Dinámica: Jornada rotativa mensual., • Recompensa: Altos incentivos mensuales ligados a tus resultados y los de tu equipo. 📩 ¿Nos ACCOMpañas? Si cumples con el perfil y estás listo/a para liderar este reto, queremos conocerte!

Perfil que buscamos Experiencia previa en recepción, atención al cliente o call center en clínica de medicina estética y cirugía plástica.

Conocimiento de KPIs de call center y gestión comercial: conversión, efectividad comercial, remarketing, reagendamiento y asistencia. Analista de Gestión Comercial y Leads /h3p¿Te apasiona el mundo del motor y tienes un ADN puramente comercial? En nuestro equipo no solo vendemos coches; diseñam

Elevate guest inquiries to the appropriate departments or transfer information as needed. Four Seasons Hotel Madrid is looking for a Call Center Agent to join the reservations department. The agent will provide first‑class service, act as an ambassador for the Four Seasons brand, and ensure guests

Tu misión /h3 pFormarás parte del equipo de Call Center dentro del área de Admisiones, siendo clave en la generación de oportunidades comerciales y en garantizar un flujo de trabajo eficiente para la captación de nuevos estudiantes.

Movistar Prosegur Alarmas busca un/a Responsable de Innovación y Transformación Operativa para liderar la estrategia de IA, automatización y mejora de procesos en nuestro Call Center, abarcando atención al cliente, central receptora de alarmas y servicio técnico remoto.

Do you want to work for an International Service Delivery Center in Spain as a Lead Rust Engineer? Join ERNI to build reliable, scalable software for the medtech domain that makes a real impact on patients. We’re looking for a hands‑on Lead Rust Engineer to set the technical direction of a cross‑functional team and drive high‑quality delivery. The ideal candidate is an experienced Rust software engineer with a proven track record of leading technical initiatives in complex software environments. You enjoy solving challenging technical problems while empowering others to perform at their best. You lead by example, encourage open communication, and create an environment where engineers can grow and deliver their best work. • Bachelor’s degree (or equivalent) in software/electrical engineering or a related field., • Strong, hands‑on Rust development experience (preferably more than 4 years) with deep understanding of core Rust concepts (ownership, borrowing, lifetimes) and asynchronous programming (async/await)., • Proficiency with Rust libraries/frameworks (Tokio, Actix‑web, Rocket, Serde, SQL), and Foreign-Function Interfaces., • Experience with Linux containers (Docker, Kubernetes) and basic scripting., • Experience with message brokers (e.g. RabbitMQ), event‑driven architecture, event stores, event sourcing, and actor models., • Experience with applying design patterns relevant for distributed systems., • Exposure to AI‑enabled software development practices and modern cloud‑native architectures., • Familiar with Domain‑Driven‑Design (DDD), Test‑Driven Development (TDD) and Behavior‑Driven Development (BDD)., • English fluent., • SAFe/Agile experience is essential., • Background in regulated domains, • React and automated UI testing experience, • German language skills, • ISAQB or similar architecture qualification, • Define and communicate the team’s technical vision and architecture., • Convert business needs into scalable, secure solutions., • Design, build and maintain Rust services., • Lead async/concurrent development (Tokio, Serde, Actix, etc.)., • Oversee deployments on Docker/Kubernetes., • Promote code reviews, automated tests and CI/CD., • Apply DDD, TDD/BDD and best practices for distributed systems., • Design reliable messaging and event‑driven patterns., • Mentor engineers and remove technical blockers., • Foster a collaborative, inclusive team culture., • Support planning, estimation and prioritization., • Work with Product, QA, DevOps and Architects., • Coordinate technical dependencies across teams., • Communicate technical concepts clearly in Agile/SAFe ceremonies. We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we’ll find another one that aligns with your professional development. We ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40‑hour workweek. Our model is hybrid: we usually go to the office 2 days a week, but we love seeing each other’s faces; the best stories always happen in the office! • We cover your certifications and reward technical achievements up to €1,400., • Private health and travel insurance., • Full coverage for sick leave + 1 extra day off per month without medical leave., • Free emotional, legal, and family support., • Gym discounts + sports compensation., • Flexible remuneration: meals, transport, childcare, etc., • Referral bonuses: up to €6,000 per candidate and €5,000 per client., • 23 working days of vacation., • Free language courses: English, Spanish, Catalan and German. We will discuss it during the first call. If it is important to you, feel free to ask! #J-18808-Ljbffr

Staff AI Engineer - API & Integrations Team (Madrid)### Hello!Do you want to help us redefine how AI powers the future of Business Management software, not as an add-on, but as a core part of how people work, decide and grow?We’re looking for engineers who: Treat AI as central to their craft, not a feature to bolt on later Want to build and ship, not debate and document* Care about whether the thing they built actually worked — not what their title says.Ready to be part of the challenge? ### About the team Our Engineering team is the engine behind Factorial, crafting the tech that makes HR simple, fast, and reliable for thousands of companies. If you love solving hard problems and want to build something that truly matters, come build it with us.We're a team of 200+ Product Engineers building Business Management solution that actually works for the people using it. Our core stack is Ruby on Rails and React but the interesting work right now is what we're building on top of that: agentic workflows, LLM-integrated features, systems that behave probabilistically rather than deterministically.The API & Integrations team addresses particular challenges at Factorial. We sit at the intersection between product and platform. We own product surface while we also design developer experiences for internal and external developers of integrations. We build tools for Factorial product teams to publish in our extensive public API. We build an integrations framework to achieve the best user experience and developer experience when using integrations. Several factorial products are already using this framework. And we keep expanding it.* We enable our developer partners to extend Factorial and live the best developer experience. With the acquisition of YepCode, we will be boosting how we build integrations, placing AI at the center of the process.Our mission is not only to unblock markets that rely on a fragmented market of different external software (payroll software solutions, ERPs, cloud-based identity services, etc.), but also to lower the barrier so that anybody (even HR managers) is able to create new integrations.### What You’ll Do As a Product AI Engineer at Factorial, you’ll help define and build the next generation of our AI-native product using modern AI development practices.You will:* Build product using Spec Driven Development We define clear specifications before shipping — including expected behaviours, constraints, and success criteria — and use them to guide implementation, iteration and evaluation using most powerful LLMs.* Design and implement AI Skills Create reusable, well-scoped AI capabilities that can automate and take actions safely within Factorial’s workflows, and also when building integrations* Develop and maintain evaluation frameworks (Evals) Measure quality, correctness and reliability of AI outputs using automated and human-in-the-loop evaluations to ensure continuous improvement in production.* Apply Retrieval-Augmented Generation (RAG) Build systems that ground AI responses in trusted, up-to-date company data, balancing probabilistic models with deterministic sources of truth.* Design human-in-the-loop and agentic workflows Combine LLMs, rules, and user oversight to automate real business processes while keeping humans in control of critical decisions.* Own systems end-to-end From problem definition and system design to shipping, monitoring and iteration in production.* Stay close to our customers We have a strong customer-centric mindset: engineers regularly join customer calls, reviews, and feedback sessions to deeply understand real workflows, pain points, and constraints — ensuring we build the right solutions to real problems, not assumptions.* Collaborate closely with Product and Design Shape how AI is embedded into core user experiences — not as a feature, but as part of the workflow.* Share knowledge and raise the bar Mentor peers, document learnings, and contribute to Factorial’s AI engineering best practices.### What are we looking for? Your title matters less than your mindset.You might be mid, senior, or staff. What we care about is:* AI as a habit: you’ve built real AI-powered systems or workflows (not just experiments)* Proven impact: shipped projects, side projects, or contributions that made a measurable difference* Product-first thinking: you design complete experiences, not just isolated components* Speed & adaptability: you experiment, learn, and iterate fastBonus points if you’ve worked with:LLMs, skill-based agents, MCP, or other AI protocols ### Technical Foundation (Not Strict Requirements) Strong candidates often have: Solid software engineering fundamentals (any language — backend, frontend, ML) Experience shipping real products to production Knowledge of APIs, cloud platforms, and system design A fast learning curve with new tools and technologies We care far more about what you’ve built than the stack you used.How We Work (Barcelona or Madrid Office) At Factorial, we believe the best products are built when people come together, in person to collaborate, challenge ideas, and move fast. That’s why our Engineering Teams follows an office-first, flexible schedule. We work on-site several days a week, using that time to connect, align, and innovate as a team. However, we also understand the importance of focus and flexibility, so we support remote work when it makes sense - whether for deep work, personal needs, or just a change of scenery. This balance helps us stay agile, creative, and closely connected, while giving everyone the space to do their best work.At Factorial we don't evaluate you by years of experience but by your knowledge and skills.We use our Career Path with a rubric framework where we define what is expected for each experience level and skill. This framework allows you to know your current level and what you need to keep growing. We love transparency, so our Career Path includes the salaries for each level, which we share during the first interview to ensure alignment.### Our Hiring Process1. Intro Call → Chat with our Talent Partner about your journey and goals.2. Hiring Manager Interview → Deep dive into your product mindset, teamwork, and problem-solving.3. Live Challenge → A collaborative technical exercise based on real-life problems.4. Final Coffee Chat → A relaxed conversation with our CTO & VP of Engineering to explore our vision, culture, and your growth.The whole process is remote, using videoconferencing tools!### About Factorial At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you.We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.### Our Values* We own it: We take responsibility for every project. We make decisions, not excuses.* We learn and teach: We're dedicated to learning something new every day and, above all, share it.* We partner: Every decision is a team decision. We trust each other.* We grow fast: We act fast. We think that the worst mistake is not learning from them.Wanna learn more about us? Check our website!### Perks of being part of Factorial High growth, multicultural and friendly environment Alan as private health insurance Healthy life with Wellhub (Gyms, pools, outdoor classes) Save expenses with Cobee Language classes Breakfast in the office and organic fruit Food discounts with Nora Pet Friendly Much more that we'll spill during the interview process! Permanent Full time €94,300 - €106,950 Madrid, Spain, Spain Engineering #J-18808-Ljbffr

About Us ¿Le interesa este puesto? Puede encontrar toda la información relevante en la descripción a continuación. At Nextlane, we don’t just develop software solutions – we create the future of the automotive industry. We are a company that combines advanced technology with a clear vision: simplifying and digitizing every step of the automotive customer journey, empowering manufacturers and dealerships to thrive in a constantly evolving market. We believe in the value of every team member, offering opportunities for you to develop and contribute to meaningful solutions. What does it mean to be a #Nextlaner? Be part of a growth-oriented culture. Collaborate with colleagues from all over the world. Believe in the Power of ideas and the diversity of thought. Be committed to provide an environment where you can learn, grow, and collaborate on projects that make a global impact. Our success is measured not just by results, but also by the growth and satisfaction of those who are part of our company. At Nextlane, you’ll have the opportunity to innovate, push boundaries, and work on solutions that are transforming the automotive world. Your Responsibilities As a key member of the team, you will be responsible for: Owning and evolving Nextlane’s Customer Interaction products, including Communication Center, AI Receptionist, and future AI-powered engagement capabilities. Defining and executing the product strategy and roadmap for customer communication experiences across voice, messaging, and workflow automation. Designing and improving core interaction capabilities such as routing, conversation orchestration, automation workflows, and AI-assisted customer journeys. Driving the adoption of AI-powered experiences, including conversational interfaces, voice automation, copilots, and intelligent assistants. Leading product discovery with dealerships, OEMs, and internal stakeholders to identify opportunities, validate solutions, and deliver measurable business outcomes. Working closely with Engineering, AI, UX, Data, and Platform teams to deliver scalable, reliable, cloud-native solutions. Ensuring seamless integration with internal systems, external platforms, APIs, and partner ecosystems. Defining success metrics and measuring product performance through adoption, customer satisfaction, operational efficiency, and commercial impact. Supporting go-to-market initiatives, customer pilots, product positioning, and commercial enablement activities. What We’re Looking For Experience: 8+ years of Product Management experience in B2B SaaS environments. Experience building customer interaction platforms, communication products, conversational systems, workflow automation tools, or AI-driven products. Proven track record delivering scalable, API-driven, cloud-native products. Experience working on products with measurable business impact, adoption targets, and revenue objectives. Experience operating in cross‑functional environments with Engineering, Design, Data, AI, and Commercial teams. Languages: Fluent English (interview will be conducted in English). Additional European languages are a plus. Communication: Strong communication skills, both verbal and written. Ability to influence stakeholders across technical, business, and executive audiences. Comfortable presenting product vision, roadmap decisions, and business outcomes. Technical Skills: Understanding of conversational AI, voice automation, messaging platforms, or customer engagement technologies. Experience with APIs, integrations, SaaS platforms, and distributed systems. Familiarity with AI‑powered products, conversational interfaces, LLM‑based solutions, or workflow automation. Strong analytical skills with experience defining KPIs, success metrics, and ROI models. Knowledge of data privacy, security, and compliance principles is a plus. Interpersonal Skills: Ability to collaborate in a diverse and dynamic environment. Strong product ownership mindset. Excellent collaboration and stakeholder management skills. Strategic thinker with strong execution capabilities. Comfortable navigating ambiguity and solving complex product problems. Ability to collaborate in a diverse and dynamic environment. Our Recruitment Process 15‑minute introductory call with our Talent Acquisition Specialist. Interviews with the Hiring Team What We Offer We understand that flexibility and trust are essential for our teams. Here are some of the benefits we offer: Remote Work: Up to 3 days a week! Work‑life balance: We have flexible entrance and departure time. Summer schedule on Fridays: Start early your weekends! Referral Bonus: €1500 for every talent you refer (after 6 months). Flexible Remuneration: COBEE platform. Private Medical Insurance: Adeslas. Continuous Learning: Access to our internal platform for continuous development. Vacation: 23 vacation days plus an intensive schedule in July and August. Teambuilding: Our afterworks and activities are memorable! Diversity, Inclusion & Belonging Support for people with disabilities. If you need any adjustments during the recruitment process, let us know so we can provide the best possible experience. Equal opportunities for all. We welcome applications regardless of age, gender, origin, disability, or any other characteristic protected by law. Join Nextlane Join Nextlane and become part of the technological revolution in the automotive industry. xcskxlj Discover why we are a great place to develop your talent! #J-18808-Ljbffr

Postdoctoral researcher for the Cardiac tissue engineering and regenerative therapies Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato. The Centro Nacional de Investigaciones Cardiovasculares Carlos III (F.S.P.) CNIC has been conceived to develop research of excellence, competitive and of international relevance in relation to cardiovascular diseases. The CNIC has a research centre of 24,000 m 2 , located in Madrid, with more than 6,000 m 2 for laboratories equipped with state‑of‑the‑art infrastructure and equipment. Functions: The selected candidate will get training in engineering regenerative therapies to improve cardiomyocyte engraftment in an injured heart. Work will involve the culture of iPS cells, experimental models, use of molecular and biology techniques and microscopy techniques as well as data analysis. This contract is funded by the European Union through the European Innovation Council, with funding awarded under the EIC Pathfinder Open 2025 call, Project GA 101258941 and acronym HeartVISION. Mandatory Requirements • PhD in the area of life science., • At least one first author publication in the cardiovascular research field is required., • Accreditation for functions A, B and C in experimental models. Valuable Requirements: • Experience in cardiovascular techniques in experimental models, including echocardiography and ECG analysis., • Experience with gene therapy studies including studies with adeno-associated viruses., • Experience in cell culture includes human pluripotent stem cell culture and cardiac differentiation from induced pluripotent stem cells., • Experience in fluorescence microscopy and image analysis., • International experience, scientific contribution as first author, fellowships and awards., • Interview (it will be conducted in English). We offer: • Joining a modern Research Center of international relevance in the scientific field., • Integration into young teams in an environment of scientific excellence., • Access to a modern infrastructure with the most advanced technology., • Training in the latest advances, both technical and scientific., • Immediate incorporation. xcskxlj The CNIC guarantees, in its field of action, the principle of equality in access to employment, and cannot establish any discrimination, direct or indirect, based on reasons of origin, including racial or ethnic, sex, age, marital status, religion or convictions, political opinion, sexual orientation and identity, gender expression, sexual characteristics, union affiliation, social condition, language within the State and disability, provided that the workers are in conditions of aptitude to carry out the work or employment for which they are assigned. #J-18808-Ljbffr

Location: Madrid, Spain (Hybrid) Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción. Contract Type: Permanent, Full-time Base Salary: €30,000 gross/year + Uncapped Commissions Next Start Dates: September 7, 2026 / October 5, 2026 / November 2, 2026 About the Role As an Account Executive, you will manage the full sales cycle, focusing on converting leads into active subscribers for our innovative tech solutions. This is a high-energy, hybrid role within a dynamic sales environment that rewards performance with an exceptional, uncapped commission structure. Key Responsibilities • Full Sales Cycle Management: Own the process from initial contact and cold-calling to conducting client meetings, running free trials, and closing subscriptions., • Lead & Account Management: Effectively manage auto-assigned leads and ensure a smooth account handover to the Customer Experience team post-subscription., • Activity & KPIs: Achieve daily call volume targets (approx. 80–100 calls/day) and consistently meet KPIs related to demos, trial-to-paid conversions, and Monthly Recurring Revenue (MRR)., • Ramp-up Goals: Work towards clear ramp-up targets: Month 0 & 1 (0%), Month 2 (30%), Month 3 (60%), Month 4 (100%). Requirements • Language: Czech + english, • Experience: 1–6 years of solid commercial experience (e.g., BDR, SDR, call center, outbound prospecting)., • Skills: Strong comfort with cold-calling and a KPI/metrics-oriented mindset., • Location: Must already reside in Spain (No relocation support provided). Working Hours & Flexibility • Standard Schedule: Monday to Thursday (09:00 – 18:00) and Friday (09:00 – 15:00). Enjoy your Friday afternoons off!, • Hybrid Model: Fully on-site in Madrid for the first 4 weeks of training. Afterwards, a 50% hybrid work model becomes available once you reach at least 70% of your sales target. Post-training, on-site visits are only required about once a month (travel expenses covered by Doofinder). What We Offer (Compensation & Benefits) • Competitive Pay: €30,000 base salary + uncapped commissions (Target: €600/month standard)., • Performance Multipliers: Earn more as you overachieve!, • < 80% of target = 1x, • 80% = 1.3x, • 100% = 2x, • 150% = 3x, • Quarterly Bonus: If your average quarterly achievement exceeds 150%, the entire quarter's commissions are adjusted with a massive 3x multiplier!, • Career Growth: Clear internal progression paths to AE2 (€35,000 base) and AE3 (€40,000 base). xcskxlj, • Vacation: 22 days of annual leave + discretionary days off between December 24th and 31st., • Perks & Culture: Flexible benefits plan, referral bonuses, daily office perks (fresh fruit, snacks, monthly team lunches), and active support for sports & community activities. #J-18808-Ljbffr

At ING we are looking for a Senior Product Expert for the Protection Team ¿Es usted el solicitante adecuado para esta oportunidad? Descúbralo leyendo el resumen del puesto a continuación. Your role and work environment: We are looking for a talented and enthusiastic Senior Product Expert to join our Insurance Team of Insurance Tribe The responsibility of this team is to deploy insurance products that change how people feel about insurance, with personal, fair and transparent propositions. You willhelp us to develop new customer features, seamless customer processes and new enablers to be faster in future developments. As a start, you will be leading as Senior Product Expert the development of Auto Insurance. You will promote and position our insurance in the market, thinking beyond to compete in current and future landscape supporting ING’s profitable growth, with demanding commercial targets. You have an end-to-end responsibility for providing customers the most reliable and innovative way of managing their relationship with us, focusing on delivering the products and services they need, boosting sales while leveraging on the brand and bank customer obsession. You are the “Business Guardian” of your product/service working with Risk, Compliance, and Legal stakeholders, to make sure our products and services comply with regulation and policies. You will work closely with customers and key stakeholders to achieve the initiatives that respond to the vision, strategy and road map of ING Spain, specially with the insurer and ING assisted channels. You are passionate about improving the customer’s experience in the different channels and have a broad knowledge on products and services strategy. You have a data mindset; you observe what happens around you and what we are building and challenge or adapt if we are not going in the right direction. You work in Agile teams, focusing always in delivering value to our customers in a fast way while continuously improving the way we work. You are also an active member of a Chapter supporting in improving the way of working and where you work on your craftsmanship. You are a team player. You are actively involved in the maintenance, development and realization of (new) services & functionalities. As an expert, you will deliver all the necessary business know-how and skills within the Squads to realize the shared Tribe purpose. Your key responsibilities: As a Senior Product Expert you will: Product & Service Strategy: Lifecycle management to develop, launch and maintain an attractive and compliant value proposition in the market, providing the best customer satisfaction. Responsible for guaranteeing bank revenue and benefit-cost balance, presenting business cases with benefit tracking after the implementation. Commercial acumen to ensure accomplishment of business results. Help to stablish pricing strategies for ING Spain´s insurance products, to create the foundations needed to compete in the current and future market landscape supporting the profitable growth of the bank. Support specific pricing actions both in business as usual and in promotions decisions to ensure commercial goals maintaining a customer perspective. Data Fluency: Comprehend, define, select, and analyze data to garner insights that enhance the decision-making process. Translate ambiguous environment to meaningful indicators and provide the capacity for driving powerful business insights faster. Stakeholders management: be the representative of ING Spain before the insurer, following up a solid governance, and also Head Office to benefit from other countries best practices. Customer Experience: Provide the best customer experience by designing, mapping and constantly improving the customer journey performance, leveraging on PACE methodology. Coupled with an end-to-end process view to be able to collect CX insights and data; and translate it into UX and IT landscapes. Agile Delivery: Translate business needs into requirements for the implementation. Prioritize initiatives in short cycles, based on value delivery for our customers, defining an initial MVP to be improved with the feedback gathered. Strive for efficiency, reducing complexity in our definitions and pursuing innovative solutions. Manage dependencies, non-financial risk issues and impediments. Digital Strategy. As experts in digital experience, be proactive in the identification of new capabilities in our digital platform in order to engage our customers and increase efficiency of our assisted channels, bringing the best experience in moments of truth. Support the adoption of cyber security practices to effectively protect our customers from risks in the digital world. Assisted channels strategy: you will need to have a permanent touchpoints with call center and branches to train, teach, get feedback and ensure targets are set and achieved What are we looking for? Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fits… don’t hesitate to apply! • Master or bachelor’s degree with a minimum of 3 years of professional experience in product design, preferably in the Insurance or Bancassurance sector., • Curiosity to understand the industry, bank, and customer dynamics., • Proactivity to create from scratch and connect points thinking strategically to drive change while building towards the vision., • Accountability to get things done generating rigorous output based on data and facts., • Combination of analytical mindset and skills together with pragmatic thoughts to deliver and have impact on customers and bank results., • Customer focused and results-oriented person, • Great organizational, oral and written communication skills, • Passionate about innovation, new market trends and future thinker, • Able to work in an autonomous way, to take initiative and to make things happen with a can-do attitude, • Problem solving mindset, • Good team player, willing to collaborate with different people, • Very good oral and written English skills, • Ability to work at an international level, • Versatility and experience in several business domains is a plus What do we offer? The time you spend at work, the challenges you face or the lessons you get are very important, but… What about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details. Check out what is waiting for you! Be flexible my friend. Our model is all about flexibility and accountability. Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self. Do your thing. So that thinking about what to have for lunch doesn’t take up your time or your cravings. Our house will be your home. In our offices you can find electric mobility solutions, doctor, hairdresser, gym, The Good Service (to help you with your errands) and much more! Health insurance. For you and all your family (spouse/partner and children). Life insurance. We help you protect what matters most to you. Flexible remuneration. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… Free company shuttle. It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably. Special loans with more beneficial conditions. Special mortgage conditions after 6 months working at the bank. And you can benefit from our pension plan after 1 month with us! More vitality and more belonging 360º care of the employee (physical, mental, social connection & purpose). Physiotherapy service on site. Clinics with professional, world-class athletes. Gympass service. Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program. Get to know Us We are a team of more than 1800 people sharing one idea: doing our bit in helping our clients create a better future for themselves, by providing them with the tools they need to get where they want to go. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies. And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside. Our ambition in Sustainability is Empowering (y)our Sustainability journey. We are embarking on our path, for us, but we are also there for when our clients decide to embark on this journey. Making things happen, helping others be successful, always being one step ahead—that’s our DNA. If you look at yourself in the mirror and your reflection matches our way of being and working…we are looking forward to meeting you! At ING, you belong just as you are. We hire and support people for their talent and potential — and we know that when you can be yourself, you do your best work. Job Application Safety Reminder We’re seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: • Apply only via official ING platforms: ING uses Workday and LinkedIn as its internal recruitment system. Applications should be submitted only via our official career site or via ING job postings on LinkedIn., • Check the sender’s email carefully: Legitimate communication will always come from @ and/or @ . xcskxlj, • No payments or banking details will ever be requested: If someone asks for this information, it’s a scam. #J-18808-Ljbffr

Dutch-speaking Account Executive | Madrid, Spain (Hybrid) Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. We're looking for a Dutch-speaking Account Executive to join an international sales team based in Madrid, Spain. Location • Madrid, Spain, • Hybrid work model, • Permanent contract, • No relocation support (candidates must already be based in Spain) Working Hours • Monday – Thursday: 09:00 – 18:00, • Friday: 09:00 – 15:00, • Availability aligned with the US time zone is preferred, especially during the onboarding period. Compensation • €30,000 gross annual base salary, • Uncapped commission plan, • Monthly target commission of €600, • Performance multipliers:, • 80% target = 1.3x, • 100% target = 2x, • 150%+ target = 3x, • Additional quarterly commission accelerators for top performers. Key Responsibilities • Manage the full sales cycle from prospecting to closing., • Conduct product demonstrations and client meetings., • Build and maintain strong customer relationships., • Achieve sales targets and KPIs. Requirements • Native or fluent Dutch and English., • 1–6 years of experience in Sales, BDR, SDR, Outbound Sales, or Call Center., • Comfortable with cold calling and KPI-driven sales., • Must currently reside in Spain. What We Offer • 4-week paid onboarding and training., • Hybrid working model., • 22 days of annual leave plus additional holiday perks., • Career growth opportunities. xcskxlj, • Flexible benefits and a competitive uncapped bonus structure. #J-18808-Ljbffr

The SOC Specialist (m/f/d) is responsible for the design, maintenance, and enhancement of Security Operations Center (SOC) infrastructure and processes. They work closely with incident responders, analysts, and threat intelligence teams to optimize detection capabilities, improve SOC workflows, and ensure rapid incident triage and response. Se anima a todos los posibles solicitantes a que se desplacen y lean la descripción completa del puesto antes de presentar su candidatura. The working location for this position will be in Madrid city, where we are currently setting up a new office. Creating passion: your responsibilities • Use Case Development: Design and test new security use cases to enhance the detection and response capabilities of Liebherr’s SIEM system, • Log Source Onboarding: Onboard and integrate various log sources into the SIEM system, ensuring comprehensive visibility across the organization’s IT environment, • SOAR Playbook Implementation: Design, implement, and maintain SOAR playbooks to automate incident response processes and improve operational efficiency, • System Optimization: Continuously evaluate and optimize the performance of the SIEM and SOAR systems to ensure they meet the evolving security needs of the organization. Also optimize costs in regards to Log sources and their retention, • Threat Detection Engineering: Design and implement advanced detection techniques and perform threat hunting as well as lead tuning exercises and detection gap analysis, • Collaboration: Work closely with the SOC team and other IT departments to ensure seamless integration of security tools and processes, • Documentation: Maintain thorough documentation of use cases, log source configurations, and SOAR playbooks for future reference and compliance purposes Note that this role requires time on-call every 6 to 8 weeks. Contributing your strengths: your qualifications • Bachelor’s/Master’s in Cybersecurity, Computer Science, or related field, • 3+ years in cybersecurity, ideally as SOC-Engineer, • Hands‑on knowledge of SIEM, and security analytics tools (e.g. Microsoft Sentinel, Microsoft Defender XDR, Elastic SIEM), • Familiarity with SOAR platforms and automation processes (especially Microsoft Logic Apps, Microsoft Sentinel Automations), • Experience in security log source onboarding & automation of security tasks, • Proficiency in scripting and programming languages (e.g. Python, PowerShell) for automation tasks, • English is a Must, German and French are a plus, • Understanding of cybersecurity frameworks and standards (e.g. ISO27001, NIST, GDPR), • Strong analytical, problem‑solving skills and communication skills, • Following certificates are a plus: GIAC Python Coder (GPYC), GIAC Cloud Security Automation (GCSA), GIAC Security Operations Certified (GSOC), Cloud certifications (AWS, Azure, or GCP) Our commitment to you: your benefits • Competitive compensation and benefits package that recognizes your expertise, • Flexible and hybrid working model, • Creative freedom and responsibility to shape processes and solutions in our global transformation, • Continuous learning and development with tailored training and certification opportunities, • Meal vouchers, • Life and accident insurance, • Option to include a premium private health insurance package as part of the flexible remuneration, • A safe, stable and international workplace within a trusted family business that invests in people Please only use the online application option. Please note that we do not accept applications via recruitment agencies for this position. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Karoliina Rissanen. One Passion. Many Opportunities. The Company Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user‑oriented products and services in many other areas. xcskxlj The Group employs nearly 50,000 people in more than 140 companies on all continents. Location Liebherr IT Shared Service Centre Ibérica, S.L. Madrid Spain (ES) Contact Karoliina Rissanen #J-18808-Ljbffr

• Lidera el lanzamiento de +15 nuevas formaciones en educación y salud, • Rol 360º con impacto real en producto, ventas y crecimiento del negocio Institución privada del sector educación, especializada en programas formativos vinculados al ámbito de la salud, con fuerte foco en innovación académica y crecimiento sostenible. Forma parte de un grupo educativo consolidado, con apuesta clara por el desarrollo interno y la profesionalización de sus equipos. ¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar. • Definir y ejecutar la estrategia de producto y el roadmap de lanzamientos (nuevas formaciones)., • Ser responsable 360º de un portfolio de programas: objetivos, conversión, pricing y crecimiento., • Diseñar planes de acción orientados a captación y conversión junto a marketing y ventas., • Crear argumentarios comerciales y formar a equipos de admisiones y call center., • Analizar llamadas y feedback del equipo de ventas para optimizar el producto., • Realizar seguimiento de KPIs, reporting comercial y evolución del budget., • Coordinar acciones con marketing specialist y otros equipos internos., • Salario fijo 28. € brutos/año + bonus., • Retribución flexible., • Contrato estable y proyección de crecimiento interno., • Modelo híbrido: 2-3 días presencial en Madrid (zona Julián Camarillo). xcskxlj, • Horario flexible de entrada (8:45 - 9:00), viernes hasta las 15:00., • Entorno colaborativo, con alto impacto en decisiones estratégicas de producto. #J-18808-Ljbffr

Experteer Overview En este rol, lideras el desarrollo de Auto Insurance dentro del Insurance Tribe, enfocándote en crear propuestas de valor atractivas, compliance y crecimiento rentable. Trabajas con stakeholders y clientes para impulsar mejoras en la experiencia multicanal y la gobernanza de riesgos. Colaboras en entrega ágil, definiciones de MVP y evolución de la plataforma digital para maximizar la satisfacción y los resultados del banco. Buscas transformar la experiencia del cliente y facilitar decisiones basadas en datos con impacto medible. Compensaciones / Beneficios • Gestión del ciclo de vida de la propuesta de valor y mantenimiento de cumplimiento • Definición de pricing y soporte a promociones para asegurar resultados comerciales • Análisis de datos para insights que apoyen decisiones de negocio • Gestión de stakeholders y governance con aseguradora y Head Office • Diseño y mejora continua del customer journey con enfoque PACE • Entrega ágil de iniciativas con definición de MVP y gestión de dependencias y riesgos • Identificación de nuevas capacidades para la experiencia digital y canales assisted • Colaboración con squads para alcanzar el propósito del Tribe • Promoción de buenas prácticas de ciberseguridad en el entorno digital • Interacción continua con call center y sucursales para formación y feedback Responsabilidades • Grado o máster en áreas relevantes • al menos 3 años de experiencia en diseño de producto, preferentemente seguros o banca • capacidad de trabajar de forma autónoma e proactiva • orientación al cliente y a resultados • fuertes habilidades de organización y comunicación • nivel alto de inglés (oral y escrito) • experiencia en entornos internacionales y Agile Requisitos principales • Flexibilidad laboral • Seguro de salud para ti y tu familia • Seguro de vida • Retribución flexible • Tarjeta restaurante • Ruta de empresa gratuita

The role Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil. As an IT Datacenter Technician, you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands‑on with modern technologies such as the modern GPU cloud clusters. Your responsibilities will encompass supporting the data center’s IT infrastructure, troubleshooting and resolving hardware issues, and ensuring the smooth operation of critical systems. Your responsibilities will include troubleshooting and resolving hardware issues, performing hardware and network diagnostics, ensuring the smooth operation of critical systems, and carrying out physical repairs. The role may also involve travel between data centers and participation in on‑call rotations. You’re welcome to work at our data center in Madrid (Sanchinarro). Your responsibilities will include: • Monitor and support the IT infrastructure as a shift worker (day & night shifts)., • Diagnose and resolve issues related to server and network hardware within the data center., • Perform installation, upgrades, and decommissioning of IT hardware in accordance with operational requirements., • Manage and maintain fiber optic and patch cable connectivity., • Handle Return Merchandise Authorizations (RMAs) in compliance with company procedures and documentation., • Collaborate with internal teams to resolve technical and operational issues., • Maintain and update documentation, manuals, and procedures related to hardware configuration, troubleshooting, and maintenance. Requirements: • Solid understanding of server and networking equipment., • Practical, hands‑on experience with server hardware, network switches, and fiber optic cabling., • Proven ability to diagnose and resolve hardware‑related issues., • A proactive, responsible, and results‑driven work attitude. It will be an added bonus if you have: • Valid Category B driving licence., • Basic knowledge of the Linux operating system and familiarity with command-line tools. What we offer: • Competitive salary and comprehensive benefits package., • Opportunities for professional growth within Nebius., • Flexible working arrangements. xcskxlj, • A dynamic and collaborative work environment that values initiative and innovation. #J-18808-Ljbffr

Incident Response Analyst La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes. In Getafe. Job Description In order to support our international Incident Response Team, Airbus Defence and Space is looking for a Incident Response Analyst in Getafe. Airbus Defence and Space has many different and interesting products. We are here to protect those products. The successful candidate will contribute to manage the entire life‑cycle of security incidents and Security Operation Center (SOC) Service delivery. You will be responsible for technically managing and escalating security incidents in accordance with our Incident Response plan and continuous improvement of the SOC Service. Your tasks and responsibilities • Investigation of SOC alerts and security incidents, • Improvement of the threat detection and response capabilities, • Support the SOC in its daily operations, • Support incident response in crisis mode, • Be part of the on‑call crisis team (deployment reactivity constraints), • Perform reverse‑engineering, • Hosts forensic analysis, • Contribute to the industrialization of:, • Security Tooling, • Network analysis, • Host analysis, • Detection: Use Case development and alerts, • Design, implement and coordination of processes for SOC Level 1, SOC Level 2 per Country and international alignment, • Perform follow‑up analysis throughout the incident lifecycle, and complete projects and tasks associated with security monitoring, detection, and incident response. Desired skills and qualifications • Educated to degree level in Cyber Security, Computer Science or relevant working experience, • Certifications of GIAC or comparable, • Experience and knowledge in the following items are welcome: perform reverse‑engineering, Hosts forensic analysis, • Negotiation level in English This position will require a security clearance or will require being eligible for clearance by the recognized authorities. Benefits • Vacation days and additional days‑off along the year (+35 days off in total), • Attractive salary and compensation package, • Hybrid model of working when possible, promoting the work‑life balance (40% remote work), • Collective transport service in some sites, • Benefits such as health insurance, employee stock options, retirement plan…, • On‑site facilities (among others): free canteen, kindergarten, medical office, • Possibility to collaborate in different social and corporate social responsibility initiatives, • Excellent upskilling opportunities and great development prospects in a multicultural environment, • Special rates in products & benefits Equal Opportunity Statement Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. xcskxlj Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to #J-18808-Ljbffr

Descripción del Puesto Buscamos 5 profesionales con formación universitaria en el ámbito energético y ambiental para incorporarse como Agentes de Atención Especializada en el Servicio de Información al Ciudadano. El equipo proporcionará asesoramiento técnico-administrativo en materia de eficiencia energética, energías renovables y programas de ayudas, a través de múltiples canales (teléfono, email, WhatsApp). Número de plazas: 5 Ubicación y modalidad: Madrid (España), Zona Norte el Plantío (Avda de la Victoria). Trabajo presencial con posibilidad teletrabajo. Tipo de Contrato: Contrato temporal de duración determinada, (duración inicial 2 años, con posibilidad de prorrogarse). Periodo de Prueba: con periodo de prueba según convenio Horario: - Invierno: L-J 9:00 - 17:30, viernes 9:00 - 15:00h. - Verano (1 Jun - 30 Sep): L-V 9:00 - 15:00h. Funciones Principales - Atención y Asesoramiento Técnico: Resolver consultas de ciudadanos, empresas y organismos públicos sobre programas de ayudas, normativa técnica y trámites asociados. - Análisis Normativo: Interpretar y analizar documentación legislativa y bases reguladoras de ayudas para ofrecer respuestas precisas y fundamentadas. - Gestión Multicanal: Atender y gestionar consultas recibidas por teléfono, correo electrónico y WhatsApp, garantizando una respuesta de calidad y un seguimiento integral (customer journey). - Registro y Categorización: Registrar y categorizar todas las consultas en una base de datos específica. - Derivación de Consultas: Identificar y derivar consultas complejas al personal técnico a través de los canales establecidos. Requisitos del Perfil Obligatorios: 1. Titulación universitaria de Grado en Energías Renovables, Eficiencia Energética, Ingeniería Ambiental, Sostenibilidad o campos directamente relacionados. 2. Capacidad demostrada para analizar e interpretar documentación legislativa y técnica (bases reguladoras, normativa sectorial). 3. Experiencia laboral en el sector energético o en proyectos relacionados con ayudas públicas. 4. Excelentes habilidades de comunicación oral y escrita, con capacidad de empatía y orientación al ciudadano. 5. Dominio del castellano a nivel nativo. 6. Conocimiento del sector energético será valorado positivamente. Valorables (Puntuación Adicional): 1. Certificación oficial de haber realizado un curso en programas de Certificación Energética de Edificios (Calener, CE3X, etc.) 2. Experiencia previa en servicios de atención al ciudadano, call center técnico o administración pública. 3. Conocimiento Bilingüe de otras lenguas cooficiales de España (catalán/valenciano, euskera, gallego, aranés) y/o de inglés, francés, Portugués, etc. 4. Conocimientos de protección de datos (RGPD/LOPDGDD).

Te apasiona liderar la transformación digital y aplicar inteligencia artificial para mejorar operaciones reales? Buscamos un/a Responsable de Innovación y Transformación Operativa para impulsar la evolución tecnológica y la eficiencia de nuestro Call Center.Inscríbase sin demora! Se espera un

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Aumente sus posibilidades de conseguir una entrevista leyendo la siguiente descripción general de este puesto antes de presentar su candidatura. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, Scuffers and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. About The Role Location: Madrid As a Customer Care Manager, you will take the lead of the Customer Care team in Spain in order to monitor the workload, performance and to continuously improve processes. You will also be in direct contact with merchants for escalations and some tickets, and be in the heart of our operations to support our growth. Finally, you will contribute to the improvement of the app through your daily interactions with the Operations and Product teams. This job opening is intended to help structure the Care team in Spain. You will report directly to the Spain Merchant Team Lead. Manage & coach the Customer Care team • Lead the Spanish Care team on a daily basis to drive performance, • Ensure 1:1, performance reviews and other meetings with the Spanish Care Team, • Ensure ticket review with the Spanish Care team, • Provide coaching and support to the team when neededBe the engine of the team performance, • Monitor and analyze KPIs (CSAT, average reply time, average number of replies) to ensure quality, • Guarantee high responsiveness and service quality for tickets to thrive for excellence, • Participate to tickets handling with the team and merchants calls (around 20% of your time), • Be responsible for escalations from our merchants via calls and meetings, • Create Ad hoc strategic planning with merchants without an Account ManagerLead the excellence of Care processes in Spain, • Implement and update structured workflows/processes to manage Care requests efficiently, • Ensure streamlined communication with merchants in Care remit, • Align with the Account Management team to ensure a seamless experience for merchants, • Work closely with operations & product teams to ensure merchant feedback leads to meaningful improvementsRequirements, • 3+ years of experience in a client-facing role and 1+ year managing a team, • Exceptional organizational & time management skills, • Demonstrated ability to work in a team, • Strong stakeholder management capabilities, • Analytical mindset, • Customer ultra-centricity, • Native in Spanish and fluent in English, • Be 100% in line with the Bigblue valuesBenefits, • High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future., • Founders-led company with an innovative, caring culture., • Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results., • International environment: Work across Paris, Madrid, London, and our European warehouse network., • 110€ per month for restaurants and delivery., • 15€ per month for public transport., • ClassPass membership for fitness & wellness., • MacBook or any setup you need — your choice of equipment to do your best work., • 100% health insurance coverage with Benefiz.Process, • Informal discovery call (Google Meet), • Deep-Dive call (Google Meet), • Case study, • On-site interviews (in our Madrid office, half-day), • References We want to hear from you! Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger. Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY. We are an Equal Opportunity Employer and do not discriminate on the basis of any protected characteristic. xcskxlj All qualified applicants will receive consideration for employment. #J-18808-Ljbffr

Servinform, somos una compañía sólida y en pleno crecimiento, con casi 50 años de experiencia en soluciones tecnológicas y de negocio. Contamos con más de 6.000 profesionales y presencia en España, Portugal, Italia y Colombia, dando servicio a sectores como banca, seguros, energía, administración pública, IT y telecomunicaciones. Prestamos servicios de BPO, Call Center, Comunicaciones, Ventas, Atención al Cliente y Marketing Digital a más de 1.500 clientes, operando bajo un modelo de Smart Business que integra tecnología e inteligencia artificial para impulsar resultados, manteniendo siempre el foco en las personas.br/br/Actualmente, estamos en búsqueda de un/abr/br/Project Manager Senior de Transformación Digital y Automatización (RPA)br/br/con experiencia en gestión de proyectos tecnológicos y automatización de procesos (RPA), capaz de liderar iniciativas de transformación digital, coordinar equipos multidisciplinares y garantizar el cumplimiento de objetivos, calidad y niveles de servicio.br/br/Funcionesbr/br/Liderar proyectos de consultoría estratégica, definición de servicios, desarrollo e implementación de soluciones innovadoras.br/br/Definir y ejecutar estrategias de transformación operativa y digital, asegurando la alineación con los objetivos de los Servicios.br/br/Gestionar la cartera de servicios, identificando oportunidades de mejora, crecimiento y diversificación.br/br/Coordinar equipos multidisciplinarios, asignar tareas, supervisar el avance de los proyectos y garantizar la calidad de entrega.br/br/Evaluar el desempeño de los proyectos, analizar KPIs y realizar informes de seguimiento para la toma de decisiones estratégicas.br/br/Colaborar con departamentos internos y clientes externos para identificar necesidades, oportunidades y garantizar la satisfacción del cliente.br/br/Mantenerse actualizado sobre tendencias, tecnologías y mejores prácticas en consultoría, estrategia empresarial y desarrollo de servicios.br/br/Ofrecemosbr/br/Contrato indefinido con estabilidad laboral y la oportunidad de integrarte en una empresa sólida y en plena fase de crecimiento.br/br/Jornada completa.br/br/Acceso a un portal exclusivo de beneficios y descuentos para empleados.br/br/Ubicación del puesto: Madrid.br/br/Salario competitivo y acorde a tu trayectoria profesional y aportación al puesto.br/br/Ningún sector de nuestra sociedad puede ser entendido sin la igualdad entre hombres y mujeres, así como la integración de las personas con discapacidad. Por eso, en el Grupo Servinform enfocamos la igualdad y diversidad como un factor elemental para el progreso social, trabajando día a día para cumplir este objetivo.br/br/Requisitos mínimosbr/br/Titulación oficial superior: Ingeniería Informática, Ingeniería de Telecomunicaciones o titulaciones equivalentes del ámbito tecnológico.br/br/Certificación oficial en dirección de proyectos (PMP del PMI o equivalente).br/br/Experiencia mínima de 5 años en dirección y coordinación de servicios o proyectos complejos de consultoría tecnológica.br/br/Experiencia específica en proyectos de Robotic Process Automation (RPA), cubriendo el ciclo de vida completo.br/br/Capacidad de liderazgo, gestión de equipos y orientación a resultados.br/br/Experiencia en análisis de KPIs y reporting estratégico.br/br/Valorablebr/br/Experiencia en proyectos de transformación digital y mejora de procesos.br/br/Conocimientos o experiencia en herramientas RPA como UiPath, Blue Prism o Automation Anywhere.br/br/Experiencia en gestión de servicios tecnológicos y mejora continua.br/br/Certificaciones ITIL, PRINCE2 o similares.br/br/#J-18808-Ljbffr

Sector Servicios y tecnología de la información No deje pasar esta oportunidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción. Jornada laboral Completa Modalidad de trabajo Presencial Nivel profesional Dirección/gerencia Servinform, somos una compañía sólida y en pleno crecimiento, con casi 50 años de experiencia en soluciones tecnológicas y de negocio. Contamos con más de 6.000 profesionales y presencia en España, Portugal, Italia y Colombia, dando servicio a sectores como banca, seguros, energía, administración pública, IT y telecomunicaciones. Prestamos servicios de BPO, Call Center, Comunicaciones, Ventas, Atención al Cliente y Marketing Digital a más de 1.500 clientes, operando bajo un modelo de Smart Business que integra tecnología e inteligencia artificial para impulsar resultados, manteniendo siempre el foco en las personas. Actualmente, buscamos un/a profesional con experiencia en digitalización de servicios de atención al usuario, diseño de modelos de atención multicanal, implantación de chatbots y asistentes virtuales, automatización de procesos e iniciativas de IA aplicada a la experiencia de cliente. ¿Cuáles serán tus funciones? • Actuar como agente de cambio, promoviendo la adopción de nuevas tecnologías e implementación de soluciones de Inteligencia Artificial en los servicios de atención y soporte., • Liderar, diseñar y gestionar proyectos de transformación digital, garantizando calidad, cumplimiento de plazos y presupuestos., • Identificar oportunidades de innovación tecnológica para optimizar procesos internos y mejorar la oferta de servicios., • Impulsar la transformación operativa para mejorar la eficiencia y la experiencia del usuario., • Gestionar y optimizar procesos, herramientas ITSM, monitorización, automatización y reporting., • Desarrollar y mantener dashboards, informes y KPIs que proporcionen insights accionables., • Realizar análisis de datos y desarrollar soluciones de Business Intelligence para detectar tendencias y oportunidades de mejora., • Diseñar y optimizar estructuras de datos (data marts y data warehouses), asegurando la calidad e integridad de la información., • Implementar procesos ETL para la integración de datos de múltiples fuentes., • Crear modelos predictivos y análisis avanzados para apoyar la toma de decisiones estratégicas., • Colaborar con distintos departamentos para garantizar una correcta integración de soluciones tecnológicas., • Evaluar el impacto de las iniciativas mediante el análisis de KPIs., • Contrato indefinido con estabilidad laboral y la oportunidad de integrarte en una empresa sólida y en plena fase de crecimiento., • Acceso a un portal exclusivo de beneficios y descuentos para empleados., • Ubicación del puesto: Madrid, • Salario competitivo y acorde a tu trayectoria profesional y aportación al puesto. Ningún sector de nuestra sociedad puede ser entendido sin la igualdad entre hombres y mujeres, así como la integración de las personas con discapacidad. Por eso, en el Grupo Servinform enfocamos la igualdad y diversidad como un factor elemental para el progreso social, trabajando día a día para cumplir este objetivo. Requisitos mínimos • Titulación universitaria en Informática, Telecomunicaciones, Ingeniería o áreas afines., • Certificación en metodologías ágiles (Scrum, Kanban, Lean, XP), como PSM, CSM o equivalentes., • Experiencia mínima de 3 años en digitalización e innovación de servicios de atención a usuarios., • Experiencia en diseño y evolución de modelos de atención multicanal (teléfono, email, chat, formularios y canales de autoservicio)., • Experiencia en definición e implantación de chatbots, asistentes virtuales o soluciones de IA conversacional., • Conocimientos en Business Intelligence, analítica de datos, ETL y modelado de datos., • Experiencia en herramientas ITSM, automatización y optimización de procesos., • Conocimiento en soluciones de Inteligencia Artificial aplicadas a servicios. xcskxlj, • Capacidad analítica, orientación a resultados y habilidades de comunicación con stakeholders. #J-18808-Ljbffr

About The Job Desplácese hacia abajo para encontrar una descripción detallada de este trabajo y lo que se espera de los candidatos. Envíe su solicitud haciendo clic en el botón "Solicitar". You know adversaries by how they operate — and you know how to turn that knowledge into action. As a Threat Intelligence Engineer — Intrusion Analysis & Detection, you will help transform threat actor behavior into concrete defensive value: stronger detections, smarter hunting hypotheses, and intelligence that helps defenders move faster and more effectively. Within the Allianz Cyber Defense Center (ACDC), you will join a team that is evolving toward an AI‑augmented, intelligence‑driven operating model. This is a high‑impact opportunity to shape and mature intrusion analysis capabilities, automate repetitive intelligence workflows, and directly influence how a global organization defends itself against real‑world threats. What You Do • Analyze real‑world attacks, post‑incident findings, and emerging adversary tradecraft to identify relevant threat activity and convert retrospective analysis into forward‑looking intelligence., • Translate threat intelligence into actionable detection content by producing detection rules and analytical guidance for deployment by detection engineering teams across platform‑native environments., • Track threat actors and map tactics, techniques, and procedures to MITRE ATT&CK, identifying coverage gaps and generating meaningful hunting leads based on relevance to the Allianz environment., • Build and maintain automation for repetitive intelligence workflows using SOAR platforms, Power Automate, N8N, Python, scripting, and API integrations to improve speed, quality, and consistency., • Apply AI in daily analytical workflows to categorize incoming intelligence, enrich indicators, correlate reporting with tracked topics, and accelerate decision‑making., • Communicate findings clearly through dashboards, written intelligence notes, and operational briefings so that detection engineers, incident responders, IT administrators, and leadership can act confidently., • Support the full IOC lifecycle and contribute during active security incidents by providing timely analytical input, validation, and triage support as part of on‑call rotations. What You Bring • Hands‑on experience in intrusion analysis, including the investigation of real‑world attack patterns, adversary behavior, and post‑incident evidence., • Proven ability to turn intelligence into action through detection engineering, including authoring, tuning, or validating detection rules in production environments., • Strong knowledge of MITRE ATT&CK, especially at procedure level, and a solid understanding of the telemetry required to detect adversary activity effectively., • Practical coding and automation skills, ideally in Python, scripting, and API‑driven workflows, with a builder mindset focused on improving efficiency through automation., • Good understanding of the Threat Intelligence Lifecycle and structured analytical techniques, including models such as the Diamond Model and Kill Chain., • Experience working with or exposure to tools such as Google SecOps, CrowdStrike Falcon / Intelligence, Google Threat Intelligence / VirusTotal, Recorded Future, MISP, or similar platforms., • A proactive, outcome‑driven mindset with the ability to stay composed under pressure, communicate clearly during incidents, and collaborate effectively across technical teams. What We Offer • Hybrid work model with up to 25 days per year working from abroad., • Performance‑based compensation and benefits, including a company bonus scheme, pension, employee shares program, and employee discounts (details vary by location)., • Lifelong learning and international career mobility through career development and digital learning programs., • Flexible working, healthcare, parental leave benefits, and support to balance family and career while returning from career breaks. Commitment to Integrity, Fairness & Inclusion Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. xcskxlj We welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. #J-18808-Ljbffr

Summary Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante. Start your international career in Spain with a growing customer service team supporting global customers in a professional and dynamic environment. We are looking for German and Spanish speaking Customer Service Advisors for onsite positions in Madrid and Valencia. This role is perfect for candidates who enjoy communication, customer interaction, and working in multicultural teams. You will receive professional training, career development opportunities, and long-term stability within an international company. Only candidates with German, Spanish, and English language skills who are already located in Spain or willing to relocate to Spain will be considered. EU positions require local hiring conditions and onsite attendance according to operational needs. Position Details • Position: Customer Service Advisor, • Languages Required: German B2, Spanish, and English, • Location: Madrid or Valencia, Spain, • Work Model: Onsite, • Start Date: May 2026, • Work Schedule:, • Morning Shift: 07:00–16:00, • Afternoon Shift: 14:00–24:00, • Night Shift: 22:00–07:00 Responsibilities • Deliver professional customer support via phone, email, and chat, • Assist customers with account, service, and product-related inquiries, • Provide fast and accurate solutions while maintaining excellent service quality, • Handle customer concerns with empathy and professionalism, • Document all customer interactions correctly in internal systems, • Follow internal procedures, quality standards, and compliance policies, • Collaborate with different departments to resolve complex issues, • Meet productivity and performance targets in daily operations, • Communicate with customers in German and Spanish while using English internally when needed Requirements • German language level C2 or higher is mandatory, • Spanish communication skills are required, • Good English communication skills are necessary, • Minimum 1 year of experience in customer support, call center, banking support, or similar customer‑facing roles, • Strong communication and interpersonal skills, • Ability to work rotational shifts including night schedules if required, • Comfortable using multiple computer systems and internal tools, • Customer-oriented mindset with strong problem‑solving abilities, • Professional attitude, reliability, and teamwork skills Important Information Only applicants with the required German, Spanish, and English language skills will be considered. Candidates must already live in Spain or be willing to relocate for onsite employment. Applications without relevant language skills and customer service experience will not proceed in the recruitment process. Deutsch Deutsch- und Spanischsprachiger Kundenservice – Madrid Valencia Zusammenfassung Starten Sie Ihre internationale Karriere in Spanien in einem modernen und internationalen Kundenservice-Umfeld. Für Vor‑Ort-Positionen in Madrid und Valencia suchen wir deutsch‑und spanischsprachige Kundenservice‑Mitarbeiter. Diese Position eignet sich ideal für kommunikative und serviceorientierte Personen, die gerne mit Menschen arbeiten und Teil eines internationalen Teams werden möchten. Sie erhalten professionelle Schulungen, Entwicklungsmöglichkeiten und langfristige Karriereperspektiven. Nur Kandidaten mit Deutsch‑, Spanisch‑ und Englischkenntnissen, die bereits in Spanien wohnen oder bereit sind, nach Spanien umzuziehen, werden berücksichtigt. EU‑Stellen setzen lokale Beschäftigungsbedingungen und Vor‑Ort‑Arbeit voraus. Stelleninformationen • Position: Kundenservice Mitarbeiter, • Erforderliche Sprachen: Deutsch C2, Spanisch und Englisch, • Standort: Madrid oder Valencia, Spanien, • Arbeitsmodell: Vor Ort, • Startdatum: Mai 2026, • Arbeitszeiten:, • Frühschicht: 07:00–16:00, • Spätschicht: 14:00–24:00, • Nachtschicht: 22:00–07:00 Aufgaben • Professionelle Betreuung von Kunden per Telefon, E‑Mail und Chat, • Unterstützung bei Fragen zu Konten, Dienstleistungen und Produkten, • Schnelle und lösungsorientierte Bearbeitung von Kundenanliegen, • Sicherstellung hoher Service‑ und Qualitätsstandards, • Dokumentation aller Kundenkontakte in internen Systemen, • Einhaltung interner Richtlinien und Prozesse, • Zusammenarbeit mit verschiedenen Teams zur Problemlösung, • Erreichen von täglichen Leistungs‑ und Qualitätszielen, • Kommunikation mit Kunden auf Deutsch und Spanisch sowie interne Kommunikation auf Englisch Anforderungen • Deutschkenntnisse mindestens auf B2‑Niveau sind zwingend erforderlich, • Spanischkenntnisse werden vorausgesetzt, • Gute Englischkenntnisse sind erforderlich, • Mindestens 1 Jahr Erfahrung im Kundenservice, Call Center, Bankensupport oder vergleichbaren kundenorientierten Bereichen, • Sehr gute Kommunikationsfähigkeiten und professionelles Auftreten, • Bereitschaft zur Arbeit im Schichtsystem inklusive Nachtschichten, • Sicherer Umgang mit Computern und internen Tools, • Kundenorientierte und lösungsorientierte Arbeitsweise, • Teamfähigkeit, Zuverlässigkeit und Motivation Wichtige Informationen Nur Bewerber mit den erforderlichen Deutsch‑, Spanisch‑ und Englischkenntnissen werden berücksichtigt. Kandidaten müssen bereits in Spanien wohnen oder bereit sein, für die Position umzuziehen. xcskxlj Bewerbungen ohne relevante Sprachkenntnisse oder passende Berufserfahrung werden im Auswahlprozess nicht berücksichtigt. #J-18808-Ljbffr

Summary Start your international career in Spain with a growing customer service team supporting global customers in a professional and dynamic environment. We are looking for German and Spanish speaking Customer Service Advisors for onsite positions in Madrid and Valencia. This role is perfect for candidates who enjoy communication, customer interaction, and working in multicultural teams. You will receive professional training, career development opportunities, and long-term stability within an international company. ¿Tiene las habilidades necesarias para este puesto? Lea todos los detalles a continuación y presente su candidatura hoy mismo. Only candidates with German, Spanish, and English language skills who are already located in Spain or willing to relocate to Spain will be considered. EU positions require local hiring conditions and onsite attendance according to operational needs. Position Details • Position: Customer Service Advisor, • Languages Required: German B2, Spanish, and English, • Location: Madrid or Valencia, Spain, • Work Model: Onsite, • Start Date: May 2026, • Work Schedule:, • Morning Shift: 07:00–16:00, • Afternoon Shift: 14:00–24:00, • Night Shift: 22:00–07:00Responsibilities, • Deliver professional customer support via phone, email, and chat, • Assist customers with account, service, and product-related inquiries, • Provide fast and accurate solutions while maintaining excellent service quality, • Handle customer concerns with empathy and professionalism, • Document all customer interactions correctly in internal systems, • Follow internal procedures, quality standards, and compliance policies, • Collaborate with different departments to resolve complex issues, • Meet productivity and performance targets in daily operations, • Communicate with customers in German and Spanish while using English internally when neededRequirements, • German language level C2 or higher is mandatory, • Spanish communication skills are required, • Good English communication skills are necessary, • Minimum 1 year of experience in customer support, call center, banking support, or similar customer-facing roles, • Strong communication and interpersonal skills, • Ability to work rotational shifts including night schedules if required, • Comfortable using multiple computer systems and internal tools, • Customer-oriented mindset with strong problem-solving abilities, • Professional attitude, reliability, and teamwork skillsImportant Information Only applicants with the required German, Spanish, and English language skills will be considered. Candidates must already live in Spain or be willing to relocate for onsite employment. Applications without relevant language skills and customer service experience will not proceed in the recruitment process. Apply today and build your future in one of Spain's most attractive international work environments. Deutsch Deutsch- und Spanischsprachiger Kundenservice – Madrid Valencia Zusammenfassung Starten Sie Ihre internationale Karriere in Spanien in einem modernen und internationalen Kundenservice-Umfeld. Für Vor-Ort-Positionen in Madrid und Valencia suchen wir deutsch- und spanischsprachige Kundenservice-Mitarbeiter. Diese Position eignet sich ideal für kommunikative und serviceorientierte Personen, die gerne mit Menschen arbeiten und Teil eines internationalen Teams werden möchten. Sie erhalten professionelle Schulungen, Entwicklungsmöglichkeiten und langfristige Karriereperspektiven. Nur Kandidaten mit Deutsch-, Spanisch- und Englischkenntnissen, die bereits in Spanien wohnen oder bereit sind, nach Spanien umzuziehen, werden berücksichtigt. EU-Stellen setzen lokale Beschäftigungsbedingungen und Vor-Ort-Arbeit voraus. Stelleninformationen • Position: Kundenservice Mitarbeiter, • Erforderliche Sprachen: Deutsch C2, Spanisch und Englisch, • Standort: Madrid oder Valencia, Spanien, • Arbeitsmodell: Vor Ort, • Startdatum: Mai 2026, • Arbeitszeiten:, • Frühschicht: 07:00–16:00, • Spätschicht: 14:00–24:00, • Nachtschicht: 22:00–07:00Aufgaben, • Professionelle Betreuung von Kunden per Telefon, E-Mail und Chat, • Unterstützung bei Fragen zu Konten, Dienstleistungen und Produkten, • Schnelle und lösungsorientierte Bearbeitung von Kundenanliegen, • Sicherstellung hoher Service- und Qualitätsstandards, • Dokumentation aller Kundenkontakte in internen Systemen, • Einhaltung interner Richtlinien und Prozesse, • Zusammenarbeit mit verschiedenen Teams zur Problemlösung, • Erreichen von täglichen Leistungs- und Qualitätszielen, • Kommunikation mit Kunden auf Deutsch und Spanisch sowie interne Kommunikation auf EnglischAnforderungen, • Deutschkenntnisse mindestens auf B2-Niveau sind zwingend erforderlich, • Spanischkenntnisse werden vorausgesetzt, • Gute Englischkenntnisse sind erforderlich, • Mindestens 1 Jahr Erfahrung im Kundenservice, Call Center, Bankensupport oder vergleichbaren kundenorientierten Bereichen, • Sehr gute Kommunikationsfähigkeiten und professionelles Auftreten, • Bereitschaft zur Arbeit im Schichtsystem inklusive Nachtschichten, • Sicherer Umgang mit Computern und internen Tools, • Kundenorientierte und lösungsorientierte Arbeitsweise, • Teamfähigkeit, Zuverlässigkeit und MotivationWichtige Informationen Nur Bewerber mit den erforderlichen Deutsch-, Spanisch- und Englischkenntnissen werden berücksichtigt. Kandidaten müssen bereits in Spanien wohnen oder bereit sein, für die Position umzuziehen. Bewerbungen ohne relevante Sprachkenntnisse oder passende Berufserfahrung werden im Auswahlprozess nicht berücksichtigt. xcskxlj Bewerben Sie sich jetzt und werden Sie Teil eines internationalen Teams in Madrid oder Valencia. #J-18808-Ljbffr

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description Sprinklr is looking for a pre‑sales Lead Solutions Consultant who will partner with Sales and Customer Success on our Large Enterprise prospects & global strategic clients. Solutions Consultants are instrumental in the sales cycle and account relationship, bringing their technical and industry expertise to create compelling solutions for customers. As a Lead Solutions Consultant you will know Sprinklr’s offerings to a degree where you are able to differentiate our offerings to our customers so they can realize the outcomes and benefits they are looking to achieve. It will be imperative to partner with sales and customer success to be proactive in uncovering a customer’s current and future states in order to roadmap an end‑to‑end solution. Internal and external stakeholders will view you as a strategic advisor. You will be a clear communicator who can command a room from C‑suite down to practitioner. You should be as comfortable in front of a screen as you are with a whiteboard. Who You Are And What Makes You Qualified: • Designing compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes., • Lead and document discovery sessions to understand the client's business objectives and desired outcomes., • Present a vision of the solution, meeting the client's requirements that will drive adoption and growth., • Lead client workshops which may include whiteboarding, Q&A sessions, and trials., • Subject Matter Expertise (SME) in Customer Experience Management., • Keep current on industry trends and competition., • Continuously leverage internal learning and competitive intelligence., • Understand industry verticals, department verticals, and challenges facing specific buyer personas within Sprinklr’s target market., • Develop a repertoire of client stories to convey the value of Sprinklr’s solution to the customer, enabling champions to tell stories on our behalf., • Sharpen the saw on pre‑sales skills, as well as participating and attending trade events., • Collaboration and Administration: Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution., • Prioritize participation in meetings with the account team and SC team., • Ensure general administration across our systems of record are timely and accurate., • Provide prompt and detailed handoffs to Customer Success (CS) to deliver against the proposed solution., • Document observations from prospects and customers to influence future product capabilities., • Creates re‑usable collateral for the entire global presales team and acts as a mentor to those across other teams. Relevant Skills and Experience: • 5+ years of relevant CX strategy and technical consulting experience., • Experience in a presales role at a SaaS company managing large enterprise customers., • Experience in marketing, advertising, customer care, business intelligence or commerce spaces., • Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media., • Thought leader who has engaged in activities such as publishing white‑papers, speaking at industry events, blogging, etc., • Creative thinker who can bring to life a vision of how a customer can approach their Customer Experiences in new and exciting ways. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI‑native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: • Lead a new category of enterprise software that we call Unified‑CXM., • Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience., • Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified‑CXM) as a category is just getting started, we are well on our way to creating a no‑compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all‑things‑Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. xcskxlj If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. #J-18808-Ljbffr

AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR's expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.What you will do:1. Daily Operations Monitoring & KPI ManagementSupervise daily operations of in-house or outsourced call center teams.Track and report on core operational KPIs including:Call answer rate and abandonment rate.Average speed of answer (ASA) and average handling time (AHT).Work order closure rate and first contact resolution (FCR).Customer satisfaction (CSAT) score.Generate daily, weekly and monthly operational performance reports.Identify operational bottlenecks and implement process improvements to meet requirements.2. Service Quality Assurance & Standard ComplianceConduct regular quality audits through call recording monitoring, customer follow-up calls and work order review.Provide constructive feedback and coaching to customer service representatives on service attitude, communication skills and problem-solving techniques.Analyze quality trends and identify training needs for the team.Ensure all customer interactions comply with brand standards, company policies and local regulatory requirements.Drive continuous improvement in service quality and customer experience.3. Escalated Complaint Resolution & Crisis ManagementServe as the primary escalation point for complex customer complaints and emergency service incidents.Coordinate cross-functional resources (technical, service, parts) to resolve escalated issues within 24 hours.Conduct root cause analysis for high-impact customer complaints and implement preventive measures.Maintain detailed records of escalated cases and track resolution progress until closure.4. Knowledge Base Management & Information SynchronizationCollaborate with headquarters and regional technical, service and parts teams to develop and maintain the call center knowledge base.Update and validate content including frequently asked questions (FAQs), troubleshooting guides, policy explanations, product information and service procedures.Ensure all knowledge base content is accurate, up-to-date and easily accessible to customer service representatives.5. Training & Performance ManagementDesign and deliver comprehensive onboarding training programs for new call center employees covering:Brand standards and service etiquetteProduct knowledge and vehicle featuresCRM system operation and work order managementCustomer service skills and complaint handling techniquesDevelop and implement ongoing training programs to enhance team capabilities.Design and execute performance-based incentive schemes to motivate the team.What you will bring:Bachelor's degree in Business Administration, Communications or related field.Minimum 2-3 years of experience in call center operations, customer service or CRM management.Proven experience in KPI monitoring and service quality management.Proficiency in both English and Spanish.Strong problem-solving skills and ability to handle high-pressure situations.Experience with CRM systems (Salesforce, Dynamics or similar) and call center software.Advanced proficiency in MS Office (Excel, Word, PowerPoint).

Location: Madrid, Spain (Hybrid) Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo. Contract Type: Permanent, Full-time Base Salary: €30,000 gross/year + Uncapped Commissions Next Start Dates: September 7, 2026 / October 5, 2026 / November 2, 2026 About the Role As an Account Executive, you will manage the full sales cycle, focusing on converting leads into active subscribers for our innovative tech solutions. This is a high-energy, hybrid role within a dynamic sales environment that rewards performance with an exceptional, uncapped commission structure. Key Responsibilities • Full Sales Cycle Management: Own the process from initial contact and cold-calling to conducting client meetings, running free trials, and closing subscriptions., • Lead & Account Management: Effectively manage auto-assigned leads and ensure a smooth account handover to the Customer Experience team post-subscription., • Activity & KPIs: Achieve daily call volume targets (approx. 80–100 calls/day) and consistently meet KPIs related to demos, trial-to-paid conversions, and Monthly Recurring Revenue (MRR)., • Ramp-up Goals: Work towards clear ramp-up targets: Month 0 & 1 (0%), Month 2 (30%), Month 3 (60%), Month 4 (100%). Requirements • Language: Dutch + english, • Experience: 1–6 years of solid commercial experience (e.g., BDR, SDR, call center, outbound prospecting)., • Skills: Strong comfort with cold-calling and a KPI/metrics-oriented mindset., • Location: Must already reside in Spain (No relocation support provided). Working Hours & Flexibility • Standard Schedule: Monday to Thursday (09:00 – 18:00) and Friday (09:00 – 15:00). Enjoy your Friday afternoons off!, • Hybrid Model: Fully on-site in Madrid for the first 4 weeks of training. Afterwards, a 50% hybrid work model becomes available once you reach at least 70% of your sales target. Post-training, on-site visits are only required about once a month (travel expenses covered by Doofinder). What We Offer (Compensation & Benefits) • Competitive Pay: €30,000 base salary + uncapped commissions (Target: €600/month standard)., • Performance Multipliers: Earn more as you overachieve!, • < 80% of target = 1x, • 80% = 1.3x, • 100% = 2x, • 150% = 3x, • Quarterly Bonus: If your average quarterly achievement exceeds 150%, the entire quarter's commissions are adjusted with a massive 3x multiplier!, • Career Growth: Clear internal progression paths to AE2 (€35,000 base) and AE3 (€40,000 base). xcskxlj, • Vacation: 22 days of annual leave + discretionary days off between December 24th and 31st., • Perks & Culture: Flexible benefits plan, referral bonuses, daily office perks (fresh fruit, snacks, monthly team lunches), and active support for sports & community activities. #J-18808-Ljbffr

Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field. Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto. Where we work Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team. The role As an IT Datacenter Technician, you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands‑on with modern technologies such as the modern GPU cloud clusters. Your responsibilities will encompass supporting the data center’s IT infrastructure, troubleshooting and resolving hardware issues, and ensuring the smooth operation of critical systems. Your responsibilities will include troubleshooting and resolving hardware issues, performing hardware and network diagnostics, ensuring the smooth operation of critical systems, and carrying out physical repairs. The role may also involve travel between data centers and participation in on‑call rotations. Your responsibilities will include • Monitor and support the IT infrastructure as a shift worker (day & night shifts)., • Diagnose and resolve issues related to server and network hardware within the data center., • Perform installation, upgrades, and decommissioning of IT hardware in accordance with operational requirements., • Manage and maintain fiber optic and patch cable connectivity., • Handle Return Merchandise Authorizations (RMAs) in compliance with company procedures and documentation., • Collaborate with internal teams to resolve technical and operational issues., • Maintain and update documentation, manuals, and procedures related to hardware configuration, troubleshooting, and maintenance. Requirements • Solid understanding of server and networking equipment., • Practical, hands‑on experience with server hardware, network switches, and fiber optic cabling., • Proven ability to diagnose and resolve hardware‑related issues., • A proactive, responsible, and results‑driven work attitude. It will be an added bonus if you have: • Valid Category B driving license., • Basic knowledge of the Linux operating system and familiarity with command‑line tools. What we offer • Competitive salary and comprehensive benefits package., • Opportunities for professional growth within Nebius., • Flexible working arrangements. xcskxlj, • A dynamic and collaborative work environment that values initiative and innovation. We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us! #J-18808-Ljbffr

Location: Madrid, Spain Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud. Work Model: Hybrid (50%) Contract Type: Permanent Schedule: Monday–Thursday 9:00–18:00, Friday 9:00–15:00 Availability: Flexibility aligned with US time zones is valued, especially during onboarding About the Role We are looking for a German-speaking Account Executive to join our sales team and manage the full sales cycle for the German market. This is a high-volume, KPI-driven role focused on outbound prospecting, demo management, trial conversion, and closing new business before handing accounts over to Customer Experience. Responsibilities • Manage the full sales cycle: initial contact, client meetings, free trial management, and subscription close, • Work with system-assigned leads and conduct outbound prospecting, • Make around 80–100 calls per day, • Run demos and convert trials into paid subscriptions, • Achieve key KPIs including calls, demos, trial-to-paid conversions, and MRR generated, • Collaborate with Customer Experience after closing accounts Requirements • 1–6 years of solid commercial experience, • BDR, SDR, call center, or outbound prospecting experience preferred, • Native or bilingual English, • Residence in Spain is mandatory, • Strong comfort with xcskxlj cold calling and KPI-driven environments, • Availability aligned with US business hours is a plus, • Full sales-cycle and metrics-oriented mindset Compensation • Base salary: 30,000 EUR gross/year, • Variable pay: uncapped commissions Commission Structure • Monthly commission target: 600 EUR, • Monthly performance multiplier:

Job Description Solicitar este puesto es sencillo. Desplácese hacia abajo y haga clic en "Solicitar" para ser considerado para esta posición. What will you do : The Implementation Consultant ensures Sprinklr customers receive the best onboarding experience and value by effectively deploying Sprinklr software based on customer use‑cases, industry and best practices. The consultant also acts as the day‑to‑day internal escalation point, and point of contact for clients, ensuring optimal client service as it relates to platform performance, functionality, enhancements, and configuration while supporting line management and operational excellence. Configure the Sprinklr product for various brands and industries following high standards of delivery and quality Constant learning and collaborating with the team to develop best practices on product configuration Work as a team to understand product adoption by various brands and establish standard practices to improve adoption Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operational housekeeping. This includes: Provide social insights and recommendations to support clients’ business practices Design and configure the appropriate Sprinklr solution to meet all requirements based on best practices and client’s custom needs, adhering to primary business use cases and platform functionalities Perform health checks of existing customers in need of platform upgrades and suggest solutions based on best practices and client needs. Ensure that all client users during customer onboarding are trained and educated properly on the platform & establish a relationship built on trust with client champions Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur Provide consulting advise to clients about Sprinklr platform during different phases of project implementation What makes you qualified? Strong analytical and problem‑solving skills. Excellent communication skills in Spanish and English, both written and verbal. A drive to dig into the details of a system or process to solve customer problems. Desire and ability to rapidly learn a wide variety of new technical skills. Self‑motivated, takes initiative, assumes ownership. Ability to work in a highly collaborative and fast‑paced environment. Enthusiastic, professional, with a focus on customer success Excellent listening skills to fully understand the customer value requirements Passion for solving client challenges and commitment to client delight Strong customer handling skills and willingness to serve customer across various timezones Spanish & English languages business proficiency mandatory. Technical Skills Experience deploying Voice and Non Voice Contact center applications like Gensys Engage, Amazon Connect, Cisco Webex Contact Center, Ring Central etc. Good Knowledge of Voice protocols like TCP/IP, VOIP, UDP, SIP, RTP, SRTP, WebRTC, audio processing Should have knowledge in CTI or Voice recording products Experience on VOIP, Dialer, ACD , IVR, SBC Exposure and understanding of video conferencing, IM, Voicemail, DID, carriers, knowledge of VOIP and SIP. Knowledge of UCaaS, CPaaS platform, cloud, Contact center, Integrations like MS teams, and analysis tools like Wireshark, etc. Familiar with Salesforce Service Cloud or similar CRM systems, KB systems, and Customer portals for case management Experience with telecom, call center integration, and VoIP, including developing and deploying code that directly interacts with SIP protocols, rtp packets, and the like. Have experience in Groovy and Javascript You know You're Successful Customer‑obsessed mindset to deliver value & able to adapt and operate effectively in ambiguous or rapidly changing environments Capable to work effectively under tight deadlines and juggle several assignments simultaneously Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well‑being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal‑opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. xcskxlj If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. #J-18808-Ljbffr

DONTE GROUP busca un Técnico de Gestión de Clientes para sus oficinas centrales. Por favor, lea detenidamente la siguiente descripción del puesto para asegurarse de que encaja con el perfil antes de enviar su solicitud. La misión es potenciar revisiones y tratamientos entre una cartera de más de 8 millones de clientes mediante campañas CRM, fidelización y acciones multicanal (email, SMS, Call Center, App). Requiere 1–2 años en marketing y CRM, experiencia con plataformas como Dynamics o Salesforce, y habilidades en SQL/HTML y BI (Power BI). Ofrecemos modelo híbrido y beneficios variados. xcskxlj #J-18808-Ljbffr Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

IT STARTS HERE La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes. Santander ( ) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. Country: Spain This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our Chief Data & Artificial Intelligence Officer (CDAIO) division is building a world‑class AI & Data team to make a difference in the lives of over 170 million people worldwide, through one of the largest banks in the world. We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world. Our mission is to contribute to helping more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society. THE DIFFERENCE YOU MAKE About The Role At Santander, we are building a world‑class AI & Data organization to drive innovation at scale and impact the lives of over 170 million people globally. As part of our strategic ambition to become an AI‑First bank, we are seeking an AI Voicebot Adoption Expert – a passionate technologist and strategic influencer who will accelerate the adoption of generative AI and development‑oriented AI tools across our global technology teams. Key Responsibilities Voicebot Adoption & Scaling • Lead the end-to-end adoption of Generative AI–based voicebots across customer service, sales, collections, and internal operations, from pilots to large-scale production., • Own the global voicebot adoption roadmap, ensuring alignment with business priorities, customer experience targets, and contact center transformation strategies., • Drive standardization of voicebot architectures, conversation patterns, and operating models across countries and business units. Contact Center & Operations Transformation • Partner closely with Contact Center, Operations, CX, and IT teams to embed voicebots into existing telephony, IVR, CRM, and workforce management ecosystems., • Support the redesign of operational processes impacted by voice automation, including escalation models, human‑in‑the‑loop frameworks, and agent coexistence., • Ensure smooth onboarding of voicebots into day‑to‑day operations, minimizing disruption and maximizing acceptance by agents and supervisors. Change Management, Enablement & Adoption • Design and execute change management strategies specific to voice automation, including communication plans, training materials, and operational playbooks., • Educate business and operations teams on voicebot capabilities, limitations, and best practices to drive trust and adoption., • Identify cultural, operational, and organizational adoption barriers and proactively address them. Performance, Governance & Continuous Improvement • Define and track KPIs such as call containment, task completion rates, average handling time reduction, customer satisfaction (CSAT), and automation ROI., • Ensure voicebot solutions comply with regulatory, ethical AI, data privacy, and model governance standards. What You’ll Bring Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring. Professional Experience • 6–10 years of experience in digital transformation, AI adoption, product management, or technology program leadership roles. (Required)., • Proven experience leading the adoption of voicebots, IVR automation, or Conversational Voice AI in enterprise or contact center environments. (Required)., • Experience working in global, multi‑country environments. (Preferred)., • Experience with voice technologies, speech‑to‑text / text‑to‑speech, or IVR modernization. (Preferred). Hard Skills • Solid understanding of Generative AI and LLM‑based conversational architectures, including speech‑to‑text (STT), text‑to‑speech (TTS), NLU, dialog orchestration, and prompt design. (Required)., • Strong knowledge of contact center operations and voice channels, including telephony integration and agent workflows. (Required)., • Demonstrated success managing complex, cross‑functional initiatives with business, technology, AI, and compliance stakeholders. (Required)., • Hands‑on exposure to Conversational AI platforms (e.g., Google Dialogflow, Amazon Bedrock, Genesys, Sierra or similar). (Preferred)., • Ability to define adoption metrics, operational KPIs, and value realization frameworks., • Background in financial services or regulated industries. (Preferred)., • Familiarity with Responsible AI, model governance, and AI risk management frameworks. (Required). Soft Skills • Excellent communication and influencing skills, especially with non‑technical stakeholders. (Required). Languages • Fluent English. (Required). WE VALUE YOUR IMPACT • We’re enabling our teams to go beyond through global opportunities and broad career paths., • Flexibility that works. Enjoy a hybrid working models—some days remote, some days onsite with your team—along with flexible hours., • Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy ( ), • Competitive rewards. Receive a highly competitive salary with performance‑based bonuses, motivating you to keep growing with us., • Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more., • Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing., • We know family is everything. That’s why we offer childcare support and family‑friendly programmes tailored to each life stage., • Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services., • Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning—we’ll tell you more when you join! LOCAL COMPLIANCE Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates. What To Do Next If this sounds like a role you are interested in, then please apply. xcskxlj READY TO TAKE THE NEXT STEP IN YOUR JOURNEY? #J-18808-Ljbffr

Perfil ¿Quiere enviar su solicitud? Lea toda la información sobre este puesto a continuación y luego pulse el botón de solicitar. • Lidera el lanzamiento de +15 nuevas formaciones en educación y salud, • Rol 360º con impacto real en producto, ventas y crecimiento del negocio Institución privada del sector educación, especializada en programas formativos vinculados al ámbito de la salud, con fuerte foco en innovación académica y crecimiento sostenible. Forma parte de un grupo educativo consolidado, con apuesta clara por el desarrollo interno y la profesionalización de sus equipos. Responsabilidades • Definir y ejecutar la estrategia de producto y el roadmap de lanzamientos (nuevas formaciones)., • Ser responsable 360º de un portfolio de programas: objetivos, conversión, pricing y crecimiento., • Diseñar planes de acción orientados a captación y conversión junto a marketing y ventas., • Crear argumentarios comerciales y formar a equipos de admisiones y call center., • Analizar llamadas y feedback del equipo de ventas para optimizar el producto., • Realizar seguimiento de KPIs, reporting comercial y evolución del budget., • Coordinar acciones con marketing specialist y otros equipos internos. Beneficios • Salario fijo 3 € brutos/año + bonus., • Retribución flexible., • Contrato estable y proyección de crecimiento interno., • Modelo híbrido: 2-3 días presencial en Madrid (zona Julián Camarillo). xcskxlj, • Horario flexible de entrada (8:45 - 9:00), viernes hasta las 15:00., • Entorno colaborativo, con alto impacto en decisiones estratégicas de producto. #J-18808-Ljbffr

Provincia : Madrid Envíe su solicitud a continuación después de leer todos los detalles y la información de apoyo sobre esta oportunidad de trabajo. Nº Vacantes (puestos) : 1 Funciones • Crear y mantener Data Extensions, Queries y Automations en Salesforce Marketing Cloud., • Desarrollar procesos de automatización y tratamiento de datos., • Gestionar vía SFTP importación, validación y transformación de archivos CSV y Excel., • Ejecutar procesos ETL mediante SQL, Excel y Power Query., • Participar en la evolución y soporte operativo de MyProgram., • Resolver incidencias técnicas reportadas desde myposventa o desde Call Center., • Generar Logs de ejecución para determinar la calidad y consistencia de datos en procesos automatizados., • Monitorear ejecuciones automáticas y analizar errores., • Documentar procesos técnicos., • Participar en mejoras continuas y automatización de procesos de After Sales Services.Requisitos, • Formación técnica en Desarrollo de Aplicaciones, Ingeniería Informática o similar., • Experiencia comprobable trabajando con Salesforce Marketing Cloud., • Conocimientos técnicos:, • SQL en Query Studio., • Automation Studio en los módulos de Automations y Activities., • Data Extensions (Creación, modificaciones y gestión en general)., • Manipulación de archivos CSV., • Excel avanzado y Power Query., • Procesos ETL y transformación de datos (en SFTP)., • Automatización de procesos., • Marketing digital., • Experiencia en soporte y resolución de incidencias en entornos productivos. xcskxlj, • Inglés nivel business / lectura de documentación técnica.Se ofrece, • Contrato indefinido, • Proyecto estable en sector automoción, • Modalidad híbrida: 2 días presenciales y 3 en remoto, • Retribución flexible, • Formación continua #J-18808-Ljbffr

Job Title: Accounts Executive(German Speaker) Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación. Location: Madrid, Spain Requirements • Native or bilingual proficiency in German., • Native or bilingual proficiency in English., • 1-6 years of solid commercial experience (e.g., BDR, SDR, call center, outbound prospecting)., • Mandatory residence in Spain., • Comfortable with cold-calling and strong KPI/metrics orientation., • Availability aligned with US time zone Key Responsibilities • Manage the full sales cycle from initial contact to subscription close., • Conduct client meetings and manage free trials., • Handle account handover to Customer Experience post-subscription., • Manage a high volume of calls, approximately 80-100 per day, with leads auto‑assigned by the system., • Achieve KPIs including calls, demos, trial‑to‑paid conversions, and MRR generated Eligibility • EU citizenship OR, • Valid work permit for Spain Additional Information • Comprehensive training provided for approximately 4 weeks during the first month, fully on‑site in Madrid., • This is a permanent contract position., • Enjoy 22 days of annual leave plus 24-31 December discretionary days, and Friday afternoons off., • The compensation package includes flexible benefits, a referral bonus, and office perks such as fruit, snacks, monthly lunches, sports, and community activities., • The hybrid work model (50%) is available after reaching at least 70% of target. xcskxlj, • After the initial 4‑week on‑site training, on‑site presence is required approximately once a month, with travel and associated expenses covered by Doofinder., • Monthly commission target: 600 EUR. Monthly performance multiplier:

Experteer Overview As Unified Communications Consultant at BASF Digital Hub Madrid, you will shape the end-to-end UC landscape across Cisco platforms, driving design standards and governance. You will align global regions with cloud migration and transformation initiatives, delivering resilient, interoperable solutions. You’ll own architecture decisions, documentation, and oversight of UC/Contact Center deployments, working with cross-functional teams to ensure scalable, secure communications. This role offers the chance to influence enterprise-wide standards and accelerate digital transformation at BASF. Compensaciones / Beneficios • Define end-to-end UC architecture (CUCM, Unity Connection, CUBE, SIP, UCCE, Webex CC) and drive the roadmap • Own dial plan, intercluster routing, numbering normalization, and cross-regional governance • Create and maintain high- and low-level designs for UC and Contact Center environments • Document SIP call flows, trunking, SBC logic, failover and service dependencies • Ensure alignment with existing design frameworks and maintain architecture landscapes • Act as architectural authority for UC projects and ensure design governance across regions • Review engineering designs for standards compliance and blueprint consistency • Collaborate with architects, networks, security, and vendors to ensure integrated governance • Evaluate new technologies and upgrade paths for UC platforms • Define SIP standards, routing logic, QoS models; architect CUBE deployments and SBC governance • Specify security requirements, transport settings, encryption, and interworking guidelines • Architect integrations between CUCM, CUBE, UCCE, and Webex CC; advise on queueing, routing, and cloud interconnectivity • Provide architectural guidance, design reviews, and implementation oversight • Escalation point for complex design issues and ensure documentation/compliance across regions Responsabilidades • 10+ years with Cisco Collaboration technologies in enterprise environments • Architecture-level expertise with CUCM, Unity Connection • CUBE / SBCs • SIP protocol (advanced signaling, interoperability, normalization, routing logic) • UCCE/PCCE, CVP, Finesse • Webex Contact Center and Webex Control Hub • Experience with analyzing HLD/LLD, design patterns, governance frameworks, and technical standards • Deep understanding of clustering, HA, SRST, multi-site architectures, QoS, and WAN dependencies • Ability to validate and improve designs from engineering teams or vendors • Experience with large-scale migrations, PSTN transformations, SIP consolidations, or cloud CC adoption • Preferred Certifications: CCNP Collaboration, ITIL Foundation Requisitos principales • Secure work environment • Flexible work schedule and home-office options • Learning and development opportunities • 25 holiday days per year • 5 additional days (readjustment) • Collaborative, innovative environment

Account Executive (German+ English) Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes. Madrid, Spain (Hybrid) Start Date: 31/07/2026 Contract: Permanent Important: Candidates must already reside in Spain About the Role We are hiring a German-speaking Account Executive to join a fast-growing SaaS scale-up building AI-powered search and product discovery technology for eCommerce businesses worldwide. Their platform helps online retailers dramatically improve conversion rates by turning website search into a revenue-driving engine — delivering faster, smarter, and more relevant shopping experiences. This is a high-performance, outbound-focused sales role where you will own the full sales cycle and directly contribute to revenue growth in the Germanmarket. If you thrive in high-volume sales, cold calling, and uncapped commission environments, this role is designed for you. What You'll Do Own the full sales cycle: prospecting demo closing subscription activation Conduct daily outbound cold calls (80–100 calls/day) Manage inbound leads and free trial conversions Deliver product demos in Dutch & English Convert trial users into paying customers Maintain CRM accuracy and pipeline discipline Track and hit KPIs (calls, demos, conversion rate, MRR) Hand over closed accounts to Customer Experience teams Requirements Native or fluent German+ strong English Must already live in Spain (mandatory) • 1–6 years of experience in: SDR / BDR / Account Executive roles xcskxlj Call center or outbound sales environments Strong cold-calling experience KPI-driven mindset with resilience and consistency Comfortable with high-volume outbound activity (80–100 calls/day) Availability aligned with US time zones Compensation Package Base salary: €30,000 gross/year Uncapped commissions (target: €600/month minimum) • Performance multipliers:

Account Executive (Dutch + English) Madrid, Spain (Hybrid) Start Date: 31/07/2026 A continuación, encontrará un desglose completo de todo lo que se requiere de los posibles candidatos, así como la forma de presentar su candidatura. ¡Mucha suerte! Contract: Permanent Important: Candidates must already reside in Spain About the Role We are hiring a Dutch-speaking Account Executive to join a fast-growing SaaS scale-up building AI-powered search and product discovery technology for eCommerce businesses worldwide. Their platform helps online retailers dramatically improve conversion rates by turning website search into a revenue-driving engine — delivering faster, smarter, and more relevant shopping experiences. This is a high-performance, outbound-focused sales role where you will own the full sales cycle and directly contribute to revenue growth in the Dutch market. If you thrive in high-volume sales, cold calling, and uncapped commission environments, this role is designed for you. What You’ll Do Own the full sales cycle: prospecting, demo, closing, subscription activation Conduct daily outbound cold calls (80–100 calls/day) Manage inbound leads and free trial conversions Deliver product demos in Dutch & English Convert trial users into paying customers Maintain CRM accuracy and pipeline discipline Track and hit KPIs (calls, demos, conversion rate, MRR) Hand over closed accounts to Customer Experience teams Requirements Native or fluent Dutch + strong English Must already live in Spain (mandatory) • 1–6 years of experience in: SDR xcskxlj / BDR / Account Executive roles Call center or outbound sales environments Strong cold-calling experience KPI-driven mindset with resilience and consistency Comfortable with high-volume outbound activity (80–100 calls/day) Availability aligned with US time zones Compensation Package Base salary: €30,000 gross/year Uncapped commissions (target: €600/month minimum) • Performance multipliers:

Company description Publicis Groupe, the world's second largest communications group that is present in more than 100 countries and has more than 98,000 employees. With a unique work philosophy, The Power of One puts clients at the center by promoting the growth of their business through creative agencies (Leo Constellation:Publicis Spain, Leo Spain; Publicis Health), media (Zenith, Starcom, Spark and Performics), and areas of transversal knowledge. Envíe su CV y cualquier información adicional requerida después de haber leído esta descripción, haciendo clic en el botón de solicitud. At Leo Spain, we understand that creativity has the power to transform human behavior. It's the core belief behind what we call HumanKind, focusing on people and purposes. Our strength lies in the professionalism of our teams, combining strategic rigor, a multidisciplinary approach, and high doses of creativity to deliver unique and personalized value propositions that drive our clients' brand growth. We aspire to be the best creators of ideas that truly resonate with people. Overview We are looking for an enthusiastic and proactive Account Executive to join our Healthcare team. This role is ideal for someone with experience managing client relationships in a creative, advertising, communications, or healthcare agency environment. You will support the development and execution of integrated communication campaigns and projects for healthcare clients, acting as the key link between clients and internal teams. The successful candidate will be highly organized, client-focused, and capable of managing multiple projects simultaneously while ensuring quality, timelines, and business objectives are met. Responsibilities • Manage day-to-day communication with healthcare clients and build strong, trusted relationships., • Coordinate integrated communication projects and campaigns across multiple channels (digital, social, content, events, and offline)., • Brief and collaborate with internal teams including Creative, Strategy, Medical, Digital, and Production., • Monitor project timelines, budgets, and deliverables to ensure projects are completed on time and within scope., • Support the preparation of client presentations, status reports, and project documentation., • Participate in client meetings and contribute to strategic discussions., • Ensure all materials and activities meet client expectations, regulatory requirements, and agency standards., • Identify opportunities to grow existing accounts and support new business initiatives., • Coordinate stakeholders involved in projects, including healthcare professionals, external partners, and suppliers when required., • Support the development of communication initiatives that help clients achieve their business and brand objectives. Qualifications, • Bachelor's degree in Marketing, Communications, Advertising, Business, Health Sciences, or a related field., • Minimum 2 years of experience in an Account Executive or similar client-facing role within an advertising, communications, healthcare, or creative agency., • Experience managing multiple projects and stakeholders simultaneously., • Strong understanding of project management and client servicing principles., • English level C1 (required)., • High level of German (required)., • Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word)., • Experience working with healthcare, pharmaceutical, wellness, or life sciences clients is highly valued. Skills & Competencies, • Excellent communication and interpersonal skills., • Strong organizational and project management abilities., • Client-oriented mindset with strong attention to detail., • Problem-solving and proactive approach., • Ability to manage priorities in a fast-paced agency environment., • Team player with the ability to collaborate across multidisciplinary teams., • Presentation and storytelling skills., • Strong commercial awareness and business mindset. We Think You'll Be Great If You..., • Enjoy building relationships with clients and colleagues., • Are curious about healthcare, innovation, and communications., • Thrive in dynamic environments and can effectively juggle multiple projects., • Demonstrate confidence, diplomacy, and professionalism in client interactions., • Bring a positive attitude and strong sense of ownership to everything you do. Why join us? Because we offer reasons such as:, • Flexible Benefits (Coverflex):Enjoy more than just work with flexible compensation including meal vouchers, health insurance, transportation, and more., • Growth Opportunities:You can advance in your career not only through the experience of working with major clients but also by accessing local and global training programs specialized according to your role, covering both technical and soft skills., • Free Online Training:You can access unlimited courses from LinkedIn Learning and Udemy Catalogs through our artificial intelligence platform “Marcel”., • Online English Classes:Benefit from group weekly classes by native teachers if you have a B1 level of English or above., • Partner Certifications:You’ll have the opportunity to obtain certifications from industry giants such as Meta, Google, or Amazon., • Work from anywhere:Telecommute up to 6 weeks from over 100 countries with our #WorkYourWorld program., • Attractive holidays packageincluding your birthday & Advertising Day off plus some additional days off. Rest is also important!, • Well-being:We prioritize the well-being of our staff and organize various health initiatives such as daily meditation or yoga among others. Employee benefits are an integral part of the company’s annual compensation package. These benefits are subject to the company’s current policies and guidelines and may be modified, updated, or adjusted at the company’s discretion to reflect organizational needs, regulatory requirements, or business conditions. We are certified as a Great Place to Work, your happiness and providing you with an outstanding experience means a lot to us, let's enjoy! Here at Publicis Groupe, we are committed to building a culturally diverse workforce and therefore strongly encourage applications from underrepresented groups. We are committed to equality of opportunity and welcome applications from all individuals, regardless of their background: we do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, or any individual´s status in any group or class protected by law. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you. All employees are committed to complying with obligations regarding Information Security and Technologies, obligations related to the use of Artificial Intelligence, obligations stemming from the Quality and Environmental Management System, as well as obligations derived from the Integrity Management System, Corruption Prevention, and the Anti-Bribery and Anti-Corruption Policy. xcskxlj Furthermore, all employees are required to complete mandatory training courses, declarations, and compliance commitments in these areas. #J-18808-Ljbffr

The Position La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación. The IT Infrastructure Engineer will be primarily responsible for the configuration, implementation, operation and optimization of supported IT Networks technologies. While your core focus is on ensuring a reliable and stable environment, you will also work with business stakeholders, IT partners, and vendors to design and build IT solutions that are robust, flexible, resilient, and supportable. By applying software engineering principles, you will help modernize our infrastructure, optimizing service reliability and eliminating manual work through automation. Responsibilities • Ensure the infrastructure is running properly to achieve agreed Service Level Agreements (SLAs), Operational Level Agreements (OLAs), Service Level Indicators (SLIs), and Objectives (SLOs) in compliance with quality requirements. Manage internal infrastructure updates and patch implementations to maintain a reliable and stable environment., • Work closely with stakeholders, internal and external, to design, build and maintain IT solutions that meet business requirements for performance, availability, security, and compatibility., • Apply software engineering principles to build and manage large-scale IT infrastructure products across their lifecycle, supporting abstraction of infrastructure complexity through self-service tools., • Manage ITSM processes and track the resolution for reporting and resolving incidents, problems, changes, requests, and releases. Serve as technical support to all technologies managed by the team., • Build relationships with customers, developers, and support teams to deliver outstanding support that meets or exceeds expectations. May lead assigned projects to influence and achieve defined goals and dates., • Ensure external vendors and service providers meet our high standards., • Maintain an in-depth knowledge of current and emerging technologies within your infrastructure area of responsibility—such as data center, wireless, LAN, WAN and automation—to support the team and tackle complex, interdisciplinary issues. Qualifications • You have a Bachelor’s degree in Computer Science, IT Engineering, or equivalent work experience., • You bring over 3 years of experience as a Network Engineer. Cisco CCNP certification is preferred., • You have supported, troubleshooted, and implemented large and complex data networks (LAN, DCLAN, WAN, Wireless)., • You have worked with external vendors and service providers, particularly telecom carriers., • You are experienced with infrastructure automation, including automated provisioning of network devices., • Experience applying infrastructure automation tools, infrastructure as code (IaC), scripting languages, logging, monitoring, and observability tools., • You can work flexible hours, handle occasional overtime, and participate in on-call duties., • You are fluent in English, both written and spoken. xcskxlj Roche is an Equal Opportunity Employer. #J-18808-Ljbffr

Location: Madrid, Spain (Hybrid) La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto. Contract Type: Permanent, Full-time Base Salary: €30,000 gross/year + Uncapped Commissions Next Start Dates: September 7, 2026 / October 5, 2026 / November 2, 2026 About the Role As an Account Executive, you will manage the full sales cycle, focusing on converting leads into active subscribers for our innovative tech solutions. This is a high-energy, hybrid role within a dynamic sales environment that rewards performance with an exceptional, uncapped commission structure. Key Responsibilities • Full Sales Cycle Management: Own the process from initial contact and cold-calling to conducting client meetings, running free trials, and closing subscriptions., • Lead & Account Management: Effectively manage auto-assigned leads and ensure a smooth account handover to the Customer Experience team post-subscription., • Activity & KPIs: Achieve daily call volume targets (approx. 80–100 calls/day) and consistently meet KPIs related to demos, trial-to-paid conversions, and Monthly Recurring Revenue (MRR)., • Ramp-up Goals: Work towards clear ramp-up targets: Month 0 & 1 (0%), Month 2 (30%), Month 3 (60%), Month 4 (100%). Requirements • Language: Czech + english, • Experience: 1–6 years of solid commercial experience (e.g., BDR, SDR, call center, outbound prospecting)., • Skills: Strong comfort with cold-calling and a KPI/metrics-oriented mindset., • Availability: Flexibility and availability aligned with US time zones (valued highly, especially during onboarding)., • Location: Must already reside in Spain (No relocation support provided). Working Hours & Flexibility • Standard Schedule: Monday to Thursday (09:00 – 18:00) and Friday (09:00 – 15:00). Enjoy your Friday afternoons off!, • Hybrid Model: Fully on-site in Madrid for the first 4 weeks of training. Afterwards, a 50% hybrid work model becomes available once you reach at least 70% of your sales target. Post-training, on-site visits are only required about once a month (travel expenses covered by Doofinder). What We Offer (Compensation & Benefits) • Competitive Pay: €30,000 base salary + uncapped commissions (Target: €600/month standard)., • Performance Multipliers: Earn more as you overachieve!, • < 80% of target = 1x, • 80% = 1.3x, • 100% = 2x, • 150% = 3x, • Quarterly Bonus: If your average quarterly achievement exceeds 150%, the entire quarter's commissions are adjusted with a massive 3x multiplier!, • Career Growth: Clear internal progression paths to AE2 (€35,000 base) and AE3 (€40,000 base). xcskxlj, • Vacation: 22 days of annual leave + discretionary days off between December 24th and 31st., • Perks & Culture: Flexible benefits plan, referral bonuses, daily office perks (fresh fruit, snacks, monthly team lunches), and active support for sports & community activities. #J-18808-Ljbffr

Overview Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción. As a core member of Parloa’s founding team in Madrid, you will lead the charge in building our strategic partnerships and accelerating growth across Spain and Italy. This is a unique opportunity to take ownership and build a thriving partner ecosystem from the ground up, shaping the future of Conversational AI. Your role will focus on expanding relationships, forging new alliances, and driving revenue through meaningful collaborations. You’ll work closely with Expansion Leadership and our newly founded GTM team based in Madrid, while partnering with key players across our DACH and UKI offices to set Parloa up for success in these markets. YOUR MISSION: As a core member of Parloa’s founding team in Madrid, you will lead the charge in building our strategic partnerships and accelerating growth across Spain and Italy. This is a unique opportunity to take ownership and build a thriving partner ecosystem from the ground up, shaping the future of Conversational AI. Your role will focus on expanding relationships, forging new alliances, and driving revenue through meaningful collaborations. You’ll work closely with Expansion Leadership and our newly founded GTM team based in Madrid, while partnering with key players across our DACH and UKI offices to set Parloa up for success in these markets. IN THIS ROLE YOU WILL • Identify, recruit, and grow leading Service Partners in Spain and Italy., • Develop joint business plans with partners that align goals and strategies, executing impactful co-selling, referrals, and implementation initiatives., • Lead collaborative marketing and sales efforts alongside partners, bringing innovative AI solutions to market with confidence., • Conduct regular check-ins and quarterly business reviews with partners, ensuring goals are met and growth is accelerated., • Partner with cross-functional teams (sales, marketing, product) to ensure seamless communication and strong alignment on goals., • Stay ahead of industry trends, actively identifying new partnership opportunities to enhance Parloa’s presence in Spanish & Italian markets., • Represent Parloa at events and industry activities, positioning yourself and the company as thought leaders in Conversational AI. WHAT YOU BRING TO THE TABLE • 8+ years of experience in partner acquisition, management and channel sales within SaaS, contact center technologies, or Conversational AI., • A proven track record of building and growing partnerships in Spain and Italy, with an established network in customer service or contact center industries., • A strategic mindset with the ability to craft and execute partnership plans that deliver results., • Outstanding communication and relationship-building skills, particularly when engaging with C-level executives and senior stakeholders., • A proactive, self-motivated approach, thriving in a fast-paced, dynamic environment where you can make a real impact., • Excellent communication and presentation skills in Spanish, Italian and English NICE TO HAVE • Experience helping SaaS startups grow in the Spanish and Italian market., • Understanding of partner operations and the potential to support team development as we expand. WHAT'S IN IT FOR YOU? • Trailblazing Opportunity: Take the lead in building Parloa’s partner ecosystem in Spain and Italy, playing a pivotal role in our expansion and market growth., • Global Collaboration: Work closely with a supportive, international team in Berlin, London and Madrid, helping to shape our global strategy., • Flexible Work Environment: Enjoy a hybrid work model that offers the freedom to work remotely, with opportunities to collaborate in person., • Attractive Compensation Package: Competitive salary, equity options, and a performance-based bonus structure that rewards your contributions., • Professional Growth: Dedicated budget for training, conferences, and professional development to support your career progression., • Work-Life Balance: Benefit from flexible working hours, 28 days of vacation, and the opportunity to work from anywhere (workation)., • Supportive Team Culture: Join a dynamic, diverse, and inclusive team with flat hierarchies. Enjoy regular social events, a collaborative work environment, and office perks like snacks and refreshments. Your recruiting process at Parloa Recruiter video call → Meet your manager → Challenge Task → Expert interview(s) → Meet the team Why Parloa? Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York. When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $350 million Series D investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team. Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. xcskxlj • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. #J-18808-Ljbffr

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! ¿Quiere presentar una candidatura? Asegúrese de que su CV está actualizado y luego lea atentamente las siguientes especificaciones del puesto antes de solicitar. Job Details The Process Excellency and Digital Lead, Pharmacovigilance will drive continuous improvement, transformation, and operational efficiency across internal and customer‑facing PV services. Acting as a trusted advisor, the role will assess current‑state processes, identify inefficiencies, recommend future‑state solutions, and support teams through change. The role will use metrics, trends, and operational insights to identify improvement opportunities and will actively monitor automation and digital innovation to enhance quality, scalability, customer value, and P&L performance. Responsibilities Customer‑Facing Process Excellence • Provide expert process excellence counsel to customers prior to engagement start and during transition or implementation phases., • Conduct structured current‑state assessments using a Gemba walk / process observation approach or equivalent to understand existing workflows, pain points, risks, dependencies, and inefficiencies., • Identify opportunities to streamline processes, reduce duplication, improve compliance, and increase operational efficiency from the beginning of the customer engagement., • Translate customer needs and operational observations into practical, value‑driven process improvement recommendations., • Partner with customers to define future‑state operating models, process flows, governance structures, KPIs, and ways of working., • Support the design of bespoke operational solutions that balance customer expectations, regulatory requirements, quality standards, and commercial viability., • Act as a trusted advisor to customers on process optimization, automation opportunities, and scalable PV operating models., • Ensure ongoing follow‑through to ensure persistence of efficiency and quality gains. Internal Process Improvement • Lead internal continuous improvement initiatives across PV operations, with a focus on efficiency, quality, scalability, and inspection readiness., • Analyze operational metrics, quality trends, productivity data, compliance indicators, and recurring process issues to identify areas requiring improvement., • Partner with operational teams to define root causes, prioritize improvement opportunities, and implement sustainable solutions., • Support the creation and maintenance of a continuous improvement loop within PV, ensuring lessons learned, KPI trends, audit findings, and operational feedback are systematically translated into action., • Promote harmonized and standardized ways of working across teams, geographies, and service lines while respecting local or client‑specific requirements., • Drive adoption of best practices across PV operations and support the reduction of fragmented, manual, or duplicative workflows. Change Leadership and Implementation • Lead and support change initiatives from assessment through implementation, ensuring clear ownership, stakeholder alignment, and measurable outcomes., • Work closely with operations teams to embed process changes, ensuring teams understand the purpose, expected benefits, and practical impact of new ways of working., • Provide coaching and guidance to operational leaders and teams through periods of process transformation., • Establish clear action plans, timelines, responsibilities, success measures, and follow‑up mechanisms for improvement initiatives., • Demonstrate accountability for results, ensuring implemented solutions deliver measurable improvements in efficiency, quality, compliance, customer satisfaction, and financial performance., • Support a culture of operational ownership, continuous improvement, innovation, and constructive challenge of the status quo. Automation, Tools, and Innovation • Maintain active surveillance of emerging automation opportunities, digital tools, AI‑enabled solutions, and process technologies relevant to PV operations., • Identify emerging digital trends and technologies that align with business goals, contributing to Cencora GCS’ reputation as a technology‑driven organization. This includes opportunities to reduce manual effort, administrative burden, duplication, and avoidable quality checks through automation and smart tooling as well as innovative digital solutions that enhance service delivery, improve client satisfaction, and create competitive differentiation., • Collaborate with digital, technology, quality, and operational stakeholders to assess feasibility, value, risk, and business case for proposed tools or automation initiatives., • Recommend innovation opportunities that are compliant, practical, scalable, and aligned with P&L expectations., • Support the prioritization of automation initiatives based on operational impact, return on investment, quality risk reduction, and customer value., • Ensure proposed technology solutions are implemented with appropriate governance, validation, documentation, and change management considerations. Key Accountabilities • Deliver measurable process improvements across customer‑facing and internal PV operations., • Improve operational efficiency, scalability, and standardization across PV workflows., • Support customer engagement success by optimizing processes from the start of the relationship., • Drive internal continuous improvement through metrics, trends, and root‑cause analysis., • Lead change effectively and support operational teams through transformation., • Identify and promote automation and innovation opportunities that support quality, service delivery, and financial performance., • Ensure improvement initiatives are aligned with regulatory expectations, quality standards, client requirements, and P&L objectives. Key Competencies Technical and Operational Expertise • Strong understanding of Pharmacovigilance processes, operating models, compliance requirements, and service delivery expectations., • Ability to rapidly understand current‑state processes and identify inefficiencies, gaps, risks, and improvement opportunities., • Experience with process mapping, root‑cause analysis, operational diagnostics, KPI analysis, and continuous improvement methodologies., • Ability to translate complex operational issues into clear, pragmatic, and implementable solutions., • Strong awareness of automation, digitalization, workflow tools, AI opportunities, and technology‑enabled process improvement. Leadership and Change Management • Strong change leadership skills, with the ability to influence, engage, and guide teams through transformation., • Ability to drive accountability for results and ensure improvements are embedded into day‑to‑day operations., • Confident in challenging the status quo constructively and promoting better ways of working., • Strong stakeholder management skills across internal teams, senior leaders, customers, quality, technology, and operations., • Ability to build trust and credibility with customers and internal stakeholders. Analytical and Commercial Acumen • Strong analytical mindset with the ability to interpret metrics, trends, risks, and performance data., • Ability to prioritize improvement initiatives based on business value, quality impact, feasibility, and P&L implications., • Commercially aware, with the ability to balance customer value, operational efficiency, compliance, and profitability., • Skilled in developing value‑driven business cases for process improvements, automation, and tool implementation. Communication And Advisory Skills • Strategic thinking and ability to align digital initiatives with broader business goals., • Excellent communication and facilitation skills, including the ability to lead workshops, process reviews, and customer discussions., • Able to explain complex process issues clearly and influence stakeholders toward practical solutions., • Strong consulting mindset, with the ability to observe, listen, diagnose, recommend, and guide., • Comfortable working with senior stakeholders and operational teams alike. Desired Experience • Significant experience in Pharmacovigilance operations, process excellence, operational transformation, quality, or consulting., • Experience supporting customer engagements, transitions, implementation, or service model design., • Demonstrated track record of leading process improvement initiatives and delivering measurable operational benefits., • Experience using metrics, KPIs, quality trends, and operational data to identify and drive improvement actions., • Exposure to automation, workflow tools, AI‑enabled solutions, or digital transformation initiatives within a regulated environment., • Experience working in global, matrixed, and highly regulated environments., • Lean Six Sigma, process excellence, project management, or change management certification would be an advantage. Success In This Role Will Be Measured By • Improved process efficiency and reduced manual or duplicated work., • Successful implementation of customer‑facing process improvements at engagement start‑up., • Measurable improvement in operational KPIs, quality metrics, cycle times, productivity, or compliance performance., • Increased standardization and harmonization across PV operating models., • Positive customer and internal stakeholder feedback., • Successful identification and implementation of automation or digital improvement opportunities., • Demonstrated contribution to profitability, gross margin, and operational scalability., • Effective change adoption by operational teams. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Affiliated Companies PharmaLex GmbH Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email We will make accommodation determinations on a request‑by‑request basis. xcskxlj Messages and emails regarding anything other than accommodations requests will not be returned. #J-18808-Ljbffr

At Julius Baer, we are seeking a skilled Application Support Specialist to ensure the reliable operation of our core banking systems through effective incident management and application support. The role involves maintaining system stability, coordinating across teams, managing changes, and driving automation within a dynamic, 24/7 on‑call environment. Responsibilities • Provide end‑user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs., • Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices., • Ensure the operation of core banking applications in respect to application management (2nd level support)., • Process incident tickets generated by monitoring systems and the local service desk within SLAs., • Perform coordination and communication tasks between incident managers, application service owners, 3rd‑level support, and other IT/Business stakeholders., • Takes over periodical on‑call duty (weekly 7x24)., • Administer change requests for application‑related process fulfillment., • Participate in periodic releases on weekends., • Engage in projects related to operational aspects for existing or newly integrated applications., • Conduct routine data cleansing of the systems., • Optimize processes and automate repetitive tasks, including handover to L1 (Control Center)., • Keep application operation documentation (knowledge database) up to date.Qualifications, • ServiceNow specialist/administrator support skills., • Completed IT training (Degree in Computer Science or other IT related certification)., • At least 2 years of professional experience in application support., • Good Unix know‑how (shell scripting is an advantage)., • Knowledge of Windows OS at server level., • Knowledge of database, AWA, Splunk, Dynatrace., • ITIL Foundation certification., • Ideally, experience in banking with a knowledge of financial products., • Process‑oriented and analytical approach., • Enthusiastic team player with strong communication skills., • Highly motivated, proactive, and eager to learn and take on new concepts. xcskxlj, • Good written and spoken English; German is an advantage. #J-18808-Ljbffr

Danish-speaking Digital Marketing Advisor Global Tech Leader Location: Barcelona, Spain Type: Full-time (40h/week) Start Date: November 2025 About the Role This is your chance to bring strategy, creativity, and business acumen to one of the worlds most recognized digital platforms. As a Danish-speaking Digital Marketing Advisor , you'll partner with high-value clients across industries like retail, travel, and tech helping them transform their marketing strategies and maximize performance through Google Ads. This is not a call-center role its a consultative position where you'll act as a trusted advisor, using insights, data, and deep marketing knowledge to shape the success of your clients advertising investments. What You'll Be Doing Manage and develop relationships with key business clients, focusing on long-term partnerships rather than quick wins. Analyze and optimize clients Google Ads campaigns to deliver measurable performance improvements. Offer tailored, data-driven marketing strategies aligned with each clients objectives. Conduct regular consultations and follow-ups, ensuring strategy execution and ongoing success. Provide expert-level guidance on new tools, advanced marketing concepts, and digital innovation. Who You Are Fluent Danish speaker (C2) with fluent English (C1 or higher) . Background in digital marketing, sales, or online advertising ideally 1-2 years experience in B2B or consultative roles. Strong understanding of Google Ads and digital marketing principles. Excellent communicator who can engage clients strategically and empathetically. Proactive, analytical, and solutions-driven with a consultative mindset. You'll Thrive Here If You Have A passion for process excellence and ongoing improvement. Strong collaboration and emotional intelligence when working with clients and teammates. A critical-thinking and entrepreneurial spirit you see opportunities, not problems. What's on Offer Competitive package with bonuses Hybrid work setup in the heart of Barcelona World Trade Center sea views included. Relocation support: Flight ticket + accommodation for your first month. Private health insurance and career coaching to help you grow. Regular team challenges, contests, and social events. A diverse, inclusive, and international workplace where individuality is celebrated. Why Work in Spain? Life in Spain means more than a job its a lifestyle. Enjoy year-round sunshine, Mediterranean cuisine, affordable living, and a healthy balance between work and leisure. Barcelona offers vibrant culture, seaside mornings, and the energy of a city that never stops innovating. Diversity, Equity & Inclusion This company celebrates diversity and provides equal opportunities for all regardless of gender, age, background, identity, or ability. Everyone belongs here.