Head of Professional Services - EPM Director (FP&A focus)
4 days ago
Barcelona
Head of Professional Services EPM (FP&A Transformation) Must be based in Barcelona full time - open to relocation and English speakers. What is the role? The Senior Head of Professional Services EPM Consulting will play a critical leadership role in scaling and maturing our services organisation as we continue rapid growth in the EPM market. This leader will oversee three core functions: This is a strategic, operationally focused role that ensures customers go live successfully, realise value quickly, and receive exceptional ongoing support—all while building scalable processes, driving strong utilisation, and fostering a high‑performance services culture. What will I be doing? Implementation Excellence • Own the end‑to‑end delivery strategy for customer implementations across multiple regions., • Ensure complex, multi‑workstream projects are delivered on schedule, within scope, and with strong customer satisfaction., • Define, standardise, and continuously improve delivery methodology, project governance, and quality assurance., • Introduce scalable tooling, templates, and repeatable processes suitable for a rapidly growing business., • Lead and scale a high‑performing support organisation capable of supporting enterprise clients with demanding requirements., • Define SLAs, KPIs, escalation models, and operational performance standards., • Improve response and resolution times while ensuring a consistently positive customer experience., • Design and evolve a comprehensive partner onboarding and certification framework., • Develop scalable training materials, documentation, and playbooks that enable partners to deliver independently at high quality., • Provide ongoing enablement, governance, and monitoring of partner‑led projects to ensure delivery consistency., • Lead, coach, and develop a team of managers, consultants, and support specialists across multiple project streams., • Establish clear performance and utilisation metrics across delivery and support teams., • Build forecasting, resource planning, and capacity models that support predictable project execution and profitable services revenue., • Drive operational excellence through continuous improvement initiatives and disciplined execution. What We’re Looking For? • 10+ years of professional experience delivering or overseeing EPM/ CPM software projects, • 5+ years leading and scaling large professional services, consulting, or operations teams., • Strong consulting background (Big 4 or top tier consulting firm experience) with experience managing complex transformation programmes., • Deep experience with EPM/FP&A platforms (e.g., Anaplan, Workday Adaptive Planning, Pigment, Planful, Jedox, BOARD, etc.)., • Demonstrated success working with senior Finance stakeholders, particularly within the Office of the CFO., • Experience operating in high‑growth SaaS or scale‑up environments., • Strong operational mindset with an ability to design, refine, and scale processes., • Proven ability to drive utilisation, delivery efficiency, and services profitability without compromising quality., • Excellent communication skills and confidence interacting with C‑suite stakeholders., • Strong cross‑functional leadership and influence across Product, Engineering, Sales, and Customer Success., • Ability to thrive in fast‑paced, ambiguous environments where structure must be created, not inherited. What Success Looks Like • Faster, more predictable time‑to‑value for new customers., • High implementation CSAT and consistent on‑time delivery performance., • Scalable support operations with reliable SLAs and measurable improvements., • A strong partner ecosystem delivering high‑quality implementations independently., • Clear operational dashboards, improved utilisation, and sustained delivery excellence How to apply? Please contact Geoff Coleman via today. Who we are? SA is a leading global Finance Systems, Analytics and Transformation recruitment company. We provide permanent & contractor recruitment solutions to enable clients to implement, support, develop & optimise Finance, CPM, ERP and Analytics systems. We can source and vet finance systems professionals on a global basis. Unlike typical search & selection firms, our consultants are internationally mobile, which ensures that our clients and candidates receive a tailored ‘in-person’ service with added market insight.