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Job Title: Employee Relations Consultant Location: Leicester or Bexhill (hybrid) Welcome to Hastings Direct - Pam Angel (HR Director) We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. As one of our Employee Relations Consultants within HR, you’ll be aligned to a specific business area and work closely with our leaders, working autonomously to support and coach leaders on colleague issues, with a strong focus on managing risk, driving consistency and enabling effective organisational change. You’ll be proactive and play an active role in supporting both our commercial objectives and our people strategy in a dynamic and fast-moving environment. • Partnering with your aligned business area and supporting the delivery of agreed commercial and people outcomes through informed coaching, employee relations expertise and change initiatives, • Proactively working with our leaders to drive early identification and resolution of issues across core areas, • Coaching leaders to understand and apply agreed policies and processes, ensuring we’re supporting consistent and fair decision making, • Managing employee relations casework end-to-end, including advising and coaching leaders on best practices to achieve fair and reasonable outcomes for both colleagues and the business, • Identifying and highlighting trends emerging from casework in order to support the leadership team in addressing key risk and improvement areas, providing effective and insightful reporting, • Overall management of complex employee relations matters in a highly regulated, fast-paced environment, • Strong experience within Employee Relations within a highly regulated environment (such as insurance, financial services etc.), • Must have experience in supporting companies through periods of organisational change; proven ability and experience in planning, leading and supporting organisational change programmes, alongside a strong understanding of redeployment/alternative principles including identifying suitable roles, managing a fair selection process and minimising risk through effective redeployment strategies, • Comfortable operating at pace, managing multiple priorities simultaneously with the ability to adapt to evolving business needs, • Proven experience leading collective and individual consultation processes including working with Trade Unions and colleague forums, • A strong understanding of the Employment Rights Act 2025, with the ability to translate legislative requirements into practical and commercially sound ER advice – with outstanding written and verbal communication skills to be able to explain complex issues in a clear and practical manner, • Have a clear understanding of processes involving absence management, conduct, grievances and performance management cases – including the use of MI Recruiter intro/screening call; 1st stage interview with Employee Relations Team Leader(s); 2nd interview with Hiring Leader/Employee Relations Manager; 3rd interview with Head of Employee Relations As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role. • Flexible working –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail, • Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus, • Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about – we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you. We're looking for someone to build and manage a strong and effective building repair network for Home Claims customers. Day to day, you'll be making sure that we have the right contractors in the right places, doing quality repairs quickly, safely and at a fair cost, whilst providing outstanding customer support. You’ll lead colleagues (and the network) to continuously improve performance, working closely with MI and internal teams to keep the service simple, well controlled and focused on great customer and business outcomes. • Owning the strategy, set up and operational management of the Hastings Direct building repair network, making sure it supports strong customer outcomes, quality, resilience and commercial performance, • Finding, onboarding and developing contractors with the right coverage, capacity, capability and standards to meet current and future repair demand and supporting procurement and commercial activity, including contractor selection, requirements and pricing arrangements, • Leading contractor performance across contractual standards, including quality, timeliness, communication, complaints, cost and customer experience and using MI and insights to spot trends, fix root causes and improve costs, quality, cycle time, as well as customer experience, • Managing budgets, forecasts, repair costs and supplier performance, finding ways to control spend without compromising customer outcomes, • Leading, coaching and developing colleagues supporting the repair network as our operating model grows, fostering a culture of accountability, collaboration, high performance and customer focus, • Maintaining strong quality assurance, including scope checks, technical reviews, audits and field inspections and making sure contractors and internal processes meet company, contractual, conduct, regulatory, health and safety and CDM requirements, • Strong experience in home/property claims, building repairs, restoration or construction management, with a clear understand of repair journeys combined with customer outcomes, • Proven background and ability in managing contractor networks or supply chain partners, including onboarding, governance, performance and continuous improvement, • Excellent commercial awareness, with experience of managing budgets, repair costs, supplier performance and indemnity spend, • Strong understanding of contractor governance, quality assurance, risks and controls and service standards, • Confident using MI and insights to assess performance, identify trends and drive improvements to cost, quality, cycle time and customer experience, • Recruiter intro/screening call, • 1st stage interview with hiring leader, • 2nd interview with hiring leaders’ leader As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website. in addition to a competitive salary and £5k car allowance you will also receive… we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail all colleagues are eligible for our annual 4Cs performance bonus as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more… Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. #J-18808-Ljbffr

Location: Leicester, London or Bexhill (hybrid with good flexibility) Welcome to Hastings Direct. We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. As we continue our growth here at Hastings Direct, we’re now looking for a couple of Major Loss Claims Handlers, handling Catastrophic Injury. You’ll be part of a dynamic and forward thinking team who are on a journey to become the market leading large loss team in the country. We have exceptionally strong technical capability within our department and we’re extremely proud of that! As we’re passionate about developing our colleagues from a technical and commercial perspective, we often have a quicker development journey than many other places! • Proactively managing your own portfolio of high value complex injury claims with a financial handling authority of at least £3m – with any claims handled outside your agreed authority limit being referred in accordance with our referral process, • Driving early and speedy resolution of claims by engaging with customers, insurers, legal and medical professionals and any other stakeholders to resolve claims efficiently – ensuring all new and internally reallocated claims are reserved within our SLA’s, • Providing coaching, mentoring and training, as well as acting as a technical referral point and mentor for our wider claims handling teams – driving a commercial view through referral replies and utilising these to enhance claims handling expertise, • Carrying out technical audits and recording your findings, identifying and highlighting any knowledge shortfalls or trends and providing recommendations on how to rectify these, sharing feedback in a constructive and appropriate manner, • Working alongside the Seniors in the team and get involved where required, such as assisting in the organisation of our Bi-Annual Tech Forum and undertaking various strategic projects to ensure that we as a team continue to evolve and stay a step ahead of industry trends and performance, • Maintaining Reinsurer confidence by liaising with them in a professional and timely manner, ensuring claims are reported and regular updates are provided in accordance with our Reinsurance treaty, • Substantial knowledge and experience of settling claims in excess of £1m (including litigation) with current ownership of a claims handling authority of at least £3m, • Strong indemnity and liability knowledge, with an understanding of the Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code and litigation procedures, • Excellent problem solving skills coupled with a proactive approach to work – able to work under your own initiative and prioritise own workload, • Strong communication skills – able to demonstrate a high degree of influencing and negotiation skills, • DIP CII Qualified or progress towards would be desirable but not essential, • Recruiter intro/screening call, • 1st stage interview (technical skills assessment), • 2nd interview with Seniors in the Large Loss Team As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role. In addition to a competitive salary and £5k car allowance you will also receive: • Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail, • Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus, • Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen, • Financial wellbeing – providing you with 4x your salary with our life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, and a package that includes discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • Holiday and perks – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cashback plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

Job Title: Subsidence Claims Operations Manager Location: Leicester or Bexhill (Hybrid) Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. As our Subsidence Claims Operations Manager, you’ll own the operational performance, colleague leadership and portfolio control of our Home Subsidence claims team. You’ll ensure claims are set up, assessed, reserved, progressed and resolved effectively, balancing customer, commercial, regulatory and technical expectations. By working closely with our Subsidence Technical Controller, you’ll translate department priorities into clear performance plans, embed technical strategies and best practice, and use management information to improve claim progression, consistency, indemnity control and customer outcomes. • Operational leadership and performance – leading, coaching and developing the Subsidence claims team, setting clear objectives and ensuring colleagues deliver against performance plans, quality standards and customer outcome measures, • Establishing effective daily, weekly and monthly operational routines that create pace, ownership and accountability, supported by clear performance reporting, • Portfolio control – maintaining oversight of claim set-up, assessment, reserving, progression and resolution, balancing customer experience, technical accuracy, indemnity control and timely outcomes, • Insight and improvement – interrogating management information to identify trends and recommend action across claim lifecycle, reserving, supplier performance, complaints, capacity and operational risk, • Resource and capability planning – maintaining an effective resource plan, escalating capacity, workload and budget risks at the right time, and ensuring every colleague has a personal development plan supported by a quarterly team training plan, • Technical governance – handling technical referrals within your authority and working closely with the Subsidence Technical Controller to embed technical strategies, referral controls, training and best practice, • Supplier and stakeholder management – building effective relationships and influencing internal and external stakeholders, including at Head of level, to improve supplier performance and claim outcomes, • Customer, quality and compliance – using quality reviews, complaints insight and root-cause analysis to strengthen controls, improve customer outcomes and support Home Claims policies and anti-fraud activity, • Continuous improvement – supporting the Head of Technical Services to build a market-leading subsidence operation, including external benchmarking where appropriate, • A proven operational leader within home claims/subsidence with experience of managing claims handlers and suppliers, either remotely or in person, • Excellent knowledge of insurance and claims best practice paired with subsidence claims management knowledge, • Strong knowledge of claims systems and management information, with the ability to interrogate data and identify trends or patterns, • Experience of managing operational performance, workloads, resources, quality and customer outcomes in a fast-paced environment, • Sound judgement to handle technical referrals within your authority and elevate to the Subsidence Technical Controller where required, • Strong coaching and people leadership skills, with a track record of building capability, accountability and clear development plans, • Recruiter intro/screening call, • 1st stage interview with hiring leader, • 2nd interview with hiring leader's leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role. • in addition to a competitive salary and £5k car allowance you will also receive…, • Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail, • Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus, • Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen, • Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more.... Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

Job Title: Motor Claims Indemnity Specialist Location: Bexhill, London or Leicester (all hybrid) Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Working as part of the Indemnity Team, as an Motor Claims Indemnity Specialist, you’ll use your experience and expertise to identify and process ‘contractual breach’ customers to achieve the optimal claim outcomes. You’ll do this by investigating a portfolio of these potential breaches, handling a portfolio of MIB claims, handling a small portfolio of Peril specific losses where required and ensuring that all claims are handled efficiently, fairly and in line with legal and regulatory frameworks. Job details – you’ll need to have demonstrable experience in: • Triaging new suspected contractual breach claims and assessing indemnity, investigating all appropriate enquiries and identifying opportunities for recovery from third parties or policyholders in breach of contract, • Using critical thinking to evaluate evidence supplied through the investigation process and then assess and make the decision as to whether to indemnify customers – communicating outcomes to customers and stakeholders with empathy, professionalism and sensitivity, • Handling a small portfolio of MIB claims to obtain the optimal financial outcome and protect against risk and a small amount of Peril specific losses as required by the department, depending on skills and experience, • Using predictive analytics and data to identify cohorts of riskier claims for proactive review, reviewing and considering referrals into the Indemnity Team from Peril areas to assess whether these are new leaders to pursue, • Managing a small caseload of technically complex motor claims involving indemnity or high value injury cases where experience allows and working in partnership with business areas, • Assisting with building the team from a process and best outcomes mentality, spotting and suggesting improvement opportunities and areas to collaborate further across the business, • Strong experience in motor insurance claims handling, ideally with exposure to indemnity disputes, • Excellent knowledge of indemnity principles, including insurance contract, Road Traffic Act and MIB Articles of Association including Article 75, • Knowledge of handling MIB claims preferred (including rules and processes), complaints handling experience and knowledge of overall claims investigation processes including liaising with suppliers, • Outstanding verbal and written communication skills, able to speak to both stakeholders and customers in the right way, • Recruiter screening call, • 1st stage interview with hiring leader, • 2nd interview with hiring leaders leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably, we are unable to offer sponsorship for this role. In addition to a competitive salary you will also receive… • Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail, • Competitive bonus scheme all colleagues are eligible for our annual 4Cs performance bonus, • Financial wellbeing as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There’s more 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more, • Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

Operations Delivery Manager – Home Claims Leicester or Bexhill (Hybrid) We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Our Home Claims team has gone through exponential growth over the past few years and this growth is continuing - we want to become a market leader in Home Claims! We want to make what can a stressful process for customers more straightforward. In this role, you’ll be leading high impact, high value change projects into and alongside a busy Home Claims operation. Therefore, we want someone who has experience of, and is passionate about, delivering brilliant people-centred change. • Taking on a portfolio of change projects that support Home Claims in translating great ideas into credible plans that benefit customers, colleagues and our company and coordinating change across several areas including IT systems, processes and customer communications, • Working creatively to solve challenges, in partnership with frontline colleagues, specialists in Home Claims and the wider Claims/Hastings team – building an enviable group of stakeholders to draw on for each change, • Championing a whole systems thinking approach that ensures each change considers processes across the whole customer journey so that change is implemented well, with lasting results and ensuring all processes within each change have been documents and controls are in place, • Defining robust plans to implement each change, ensuring each project has clear outcomes, clear timelines and can be embedded within Home Claims whilst it manages the day to day claims operation and managing the budget for each project, ensuring business cases are robust and the change is delivered on time and within the agreed spend, • Coaching, mentoring and motivating our Operations Delivery Executives and championing the highest standards, acting as an internal ‘quality check’ for all projects and change, • Supporting the Head of Home Claims and making sure all change happens seamlessly, brilliantly and in partnership with the Home Claims Operations Team, • Proven track record of delivering multiple operational projects successfully, including changes across busy operational areas across a matrix organisation, incorporating IT and general processes, • Has a real passion for making things better for frontline colleagues and customers and able to get things done by getting ‘stuck in’ and support the resolution of problems with the team, • Proven problem solver – able to demonstrate how to tackle challenges head on, • Strong knowledge of Operational and Risk Management principles and practices, • Experience of working in regulatory environment at this level - knowledge of Insurance/Home Claims is advantageous Our interview process involves the below: • Recruiter screening call, • 1st stage interview with Hiring Leader (Teams), • 2nd interview with another senior leader in Home Claims As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role. • in addition to a competitive salary and £5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail, • Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus, • Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen, • Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There’s more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market. It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way. #J-18808-Ljbffr

Job Title: Transformation Manager – Motor Claims. Location: Bexhill, London or Leicester (all hybrid). Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. As our Transformation Manager within Motor Claims, you’ll be a key strategic change leader, driving end to end transformation that delivers real impact – faster, smarter and sustainably. By combining commercial acumen, digital and technical fluency, journey design and agile delivery, you’ll lead cross functional teams to turn strategy into action and embed lasting change. you’ll need to have demonstrable experience in: • Leading cross functional delivery teams to deliver complex transformation initiatives end to end, from concept through technical delivery to operational adoption, • Leading on journey design (systems, tools, processes) in service of strategic objectives within the business, • Driving delivery discipline through effective planning, governance, issue resolution and progress tracking – keeping outcomes, timelines and quality on track, • Championing a test-and-learn culture, taking proportionate risks and refining solutions based on insight, performance and customer feedback, • Leveraging digital and technology tools and platforms to enable scalable and efficient transformation, • Defining and shaping business requirements and success measures in partnership with various departments, including operations, commercial and supplier teams, • Proven experience in delivering wider transformation, process improvement or complex change initiatives within insurance, financial services or similarly regulated environment, • Confident in leading multi-disciplinary teams and influencing stakeholders at all levels, • Able to demonstrate previous experience of delivering results through collaboration, pace and disciplined execution, • Excellent communication and problem solving skills, able to simplify complexity and turn ideas into practical solutions, • Recruiter screening call, • 1st stage interview with hiring leader, • 2nd interview with hiring leaders leader As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website. Regrettably we are unable to offer sponsorship for this role. • Competitive salary and £5k car allowance, • Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail, • Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus, • Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen, • Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more... Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

Job Title: Risk Pricing Manager – Multicar & Multi Product Location: Bexhill/Leicester/London/– Hybrid Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We’ve made huge investments in our pricing and data capabilities over the past few years, along with nurturing our 4Cs culture. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there - our Pricing, Data and Analytics community value curiosity, collaboration and constructive challenge. We are always looking for new ideas and diverse perspectives to question established thinking and drive meaningful change. Great pricing is built on trust, innovation and precision, so our aim is to ensure customers receive a fair and accurate price based on their individual risk, supporting fair outcomes, while delivering sustainable and profitable growth for our company. Pricing is more than just a number - it’s a strategic capability. At the heart of Hastings is deep risk insight - continually improving how we assess, segment and price risk through data and analytics. Role Purpose This role is responsible for delivering profitable growth through the development and optimisation of risk pricing strategies, with a particular focus on multicar and multiple product households. You will play a key role in shaping pricing approaches that grow the multicar portfolio and increase product holdings within multiple product households. This supports stronger customer relationships, improved loyalty, and better claims outcomes, contributing to Hastings Direct’s broader strategic ambitions. Key Responsibilities • Deliver profit and growth targets through effective development and optimisation of risk pricing models, • Manage and enhance multicar pricing, including oversight of net rate performance and strategic positioning, • Identify and deliver opportunities to grow the multicar book and increase product density across multiple product households, • Develop new insights through the integration of data, analytical techniques, and ways of working, • Continuously improve pricing models to expand competitive reach and address underperforming segments, • Lead and contribute to risk pricing projects that deliver value across the business, • Develop and enhance pricing tools, methodologies, and best practices, • Collaborate with cross-functional teams (e.g. underwriting, claims, marketing, data science) to align pricing with wider business strategy, • Support and develop team members through coaching, mentoring, and constructive peer review, • Communicate insights, recommendations, and performance clearly to a range of stakeholders, • Customer & Conduct Responsibilities, • Ensure customer outcomes are at the heart of pricing decisions, delivering fair and reasonable outcomes, • Actively question and challenge where processes, approaches, or decisions may not meet customer expectations, • Support a culture of accountability, transparency, and good customer conduct, • Complete all required regulatory and company training in line with FCA requirements Skills & Capabilities We encourage applications from individuals with a range of backgrounds and experiences. If this role interests you but you don’t meet every requirement, we’d still like to hear from you. Key Skills • Experience in pricing, analytics, or a related role within financial services or a similar data-driven environment, • Understanding of underwriting principles and risk-based decision making Desirable • Experience in personal lines insurance pricing, particularly motor or multicar portfolios, • Awareness of dynamics within multiple product households and cross-product customer behaviour, • Understanding of the UK insurance market and competitive landscape Interview Process Recruiter screening call 1st Round – Intro call with Hiring manager 2nd Round – Case study round What We Will Give You Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

Job Title: Major Loss Claims Handler – Catastrophic Injury Location: Leicester, London or Bexhill (hybrid with good flexibility) Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. Role Overview As we continue our growth here at Hastings Direct, we’re now looking for a couple of Major Loss Claims Handlers, handling Catastrophic Injury. You’ll be part of a dynamic and forward thinking team who are on a journey to become the market leading large loss team in the country. We have exceptionally strong technical capability within our department (and we’re extremely proud of that!) as we’re passionate about developing our colleagues from a technical and commercial perspective. And because of this, we often have a quicker development journey than many other places! Job details – you’ll need to have demonstrable experience in: • Proactively managing your own portfolio of high value complex injury claims with a financial handling authority of at least £3m – with any claims handled outside your agreed authority limit being referred in accordance with our referral process, • Driving early and speedy resolution of claims by engaging with customers, insurers, legal and medical professionals and any other stakeholders to resolve claims efficiently – ensuring all new and internally reallocated claims are reserved within our SLA’s, • Providing coaching, mentoring and training, as well as acting as a technical referral point and mentor for our wider claims handling teams – driving a commercial view through referral replies and utilising these to enhance claims handling expertise, • Carrying out technical audits and recording your findings, identifying and highlighting any knowledge shortfalls or trends and providing recommendations on how to rectify these, sharing feedback in a constructive and appropriate manner, • Working alongside the Seniors in the team and get involved where required, such as assisting in the organisation of our Bi-Annual Tech Forum and undertaking various strategic projects to ensure that we as a team continue to evolve and stay a step ahead of industry trends and performance, • Maintaining Reinsurer confidence by liaising with them in a professional and timely manner, ensuring claims are reported and regular updates are provided in accordance with our Reinsurance treaty Essential Skills/experience • Substantial knowledge and experience of settling claims in excess of £1m (including litigation) with current ownership of a claims handling authority of at least £3m, • Strong indemnity and liability knowledge, with an understanding of the Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code and litigation procedures, • Excellent problem solving skills coupled with a proactive approach to work – able to work under your own initiative and prioritise own workload, • Strong communication skills – able to demonstrate a high degree of influencing and negotiation skills, • DIP CII Qualified or progress towards would be desirable but not essential The interview process • Recruiter intro/screening call, • 1st stage interview (technical skills assessment), • 2nd interview with Seniors in the Large Loss Team As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role. Benefits: in addition to a competitive salary and £5k car allowance you will also receive… Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more... Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

Bexhill/Leicester/London – Hybrid • Building ML and GLM models for deployment into live pricing, including feature engineering and trialling new modelling approaches., • Build a deep understanding of our price optimisation lifetime value function and contribute to its development., • Develop new experimental pricing approaches, exploring new optimisation approaches, model structures, and automated learning., • Work hand in hand with ML ops and engineering functions to deploy and test new approaches. Essential • Track record of building, validating, and maintaining pricing models (e.g. GLMs, GAMs, tree‑based models)., • Experience in developing new pricing initiatives to make use of new models or data items, challenging the established approaches., • Experience in liaising with multiple stakeholders to effectively frame problems and building solutions with effective commercial outcomes., • Proficiency in Python, SQL, Azure ML, Git, Azure Cloud Services, • Strong communication skills., • Ability to work cross‑functionally with Data Engineers, Data Scientists and Pricing Analysts., • Keen interest in emerging ML techniques and their commercial value. Desirable • Insurance industry experience., • ML Ops experience., • GitHub as a code collaboration tool., • Experience in line management., • Highly technically competent mixed with broader business understanding., • Natural problem solver who loves building creative solutions to complex real‑world challenges., • Ability to work independently or collaboratively as part of a team to deliver solutions to a well‑defined set of requirements., • Dynamic, flexible and delivery‑focused work ethic required to adapt to a fast‑paced environment., • Recruiter screening call, • 1st Round – Intro call with Hiring manager, • 2nd Round – Case study round In addition to a competitive salary and £5k car allowance you will also receive … • Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail, • Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus, • Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen, • Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award‑winning package which includes discounts, cashback, free independent mortgage advice and free access to financial wellbeing support, • Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in‑house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs, • There’s more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. We’re looking for a motivated and hands‑on leader to guide a sub‑team of manufacturing engineers focused on Machining, Plating, and Moulding. As a supervisor, you’ll manage daily priorities and workloads, ensuring your team delivers results. You’ll also act as a key deputy to the Manager, stepping in when needed to maintain momentum and leadership. • Main responsibility is to manage a small team of Manufacturing & Prove Out Engineers to support the Primary areas (Machining, Plating, 2nd Operations, Welding, and Moulding) activities in Hastings., • Drive improvements within the Primary areas to improve set times & increase output through FY24., • Support continous improvement within the Primary areas to improve CoPQ and Efficiency., • Use technical expertise to define, document and provide training for current best practice, ensuring cost effective, repeatable and high quality practices are used for both existing production and New Product Introductions (NPI)., • Support production areas to achieve their KPI’s by attending/driving daily meetings and providing technical solutions to challenges as they arrise., • Enable the smooth integration of new products into production by documenting tooling, work holding and gauging requirements in routings and specifications., • Ensure costs are captures and calculated correctly by maintaining the integrity of routed times, work centres and costed batch sizes in SAP., • Keep well-informed of technical developments and review manufacturing methods., • Observe and comply with Health and Safety regulations as laid down in company procedures and Government legislation., • Onboard new members to the team, define training plans and monitor progress., • Manage team performance both at a group and individual level., • Carry out any other reasonable tasks as directed by the business from time to time., • Deputise for the Manufacturing Engineering Manager as required., • HNC or Degree in Mechanical or production Engineering or equivalent experience (5 plus years, • Experience in CNC Machining, Plating, Welding or Moulding is desire, • Previous experience in a supervisory/team leader role required., • Computer literate using Microsoft software., • Extensive experience maintaining SAP., • Experience ensuring quality and lessons learned with flow diagrams, PFMEA’s, control plans and quality inspection plans., • Identifies and recommends new or improved manufacturing processes and technical developments., • Ability to use own initiative to ‘troubleshoot’ problems in Production areas as they arise using industry tools such as 5 why’s, fishbone diagrams and 8D reports., • Continuous improvement involving Material Replenishment and Flow, Cell Design, Quick Change Over (SMED), 5S+1, Mistake Proofing and Standards of Work., • Drive and passion to deliver results in a fast‑paced environment., • Ability to work on own initiative and be creative., • Experience leading teams, either as a line manager or unofficial mentor is required. TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next‑generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter). • Competitive Salary Package, • Performance‑Based Bonus Plans, • Health and Wellness Incentives, • Employee Stock Purchase Program, • Community Outreach Programs / Charity Events, • Employee Resource Group TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Location: HASTINGS, ESX, GB, TN38 9RF City: HASTINGS State: ESX Country/Region: GB Travel: Less than 10% Requisition ID: 142543 Job Segment: CNC, Manufacturing Engineer, Aerospace Engineering, Engineering Manager, Machinist, Manufacturing, Engineering #J-18808-Ljbffr

Risk Pricing Manager – Multicar & Multi Product Bexhill/Leicester/London/– Hybrid This role is responsible for delivering profitable growth through the development and optimisation of risk pricing strategies, with a particular focus on multicar and multiple product households. You will play a key role in shaping pricing approaches that grow the multicar portfolio and increase product holdings within multiple product households, supporting stronger customer relationships, improved loyalty, and better claims outcomes. • Deliver profit and growth targets through effective development and optimisation of risk pricing models, • Manage and enhance multicar pricing, including oversight of net rate performance and strategic positioning, • Identify and deliver opportunities to grow the multicar book and increase product density across multiple product households, • Develop new insights through the integration of data, analytical techniques, and ways of working, • Continuously improve pricing models to expand competitive reach and address underperforming segments, • Lead and contribute to risk pricing projects that deliver value across the business, • Develop and enhance pricing tools, methodologies, and best practices, • Collaborate with cross‑functional teams (e.g., underwriting, claims, marketing, data science) to align pricing with wider business strategy, • Support and develop team members through coaching, mentoring, and constructive peer review, • Communicate insights, recommendations, and performance clearly to a range of stakeholders, • Customer & Conduct Responsibilities: Ensure customer outcomes are at the heart of pricing decisions, delivering fair and reasonable outcomes, • Actively question and challenge where processes, approaches, or decisions may not meet customer expectations, • Support a culture of accountability, transparency, and good customer conduct, • Complete all required regulatory and company training in line with FCA requirements We encourage applications from individuals with a range of backgrounds and experiences. If this role interests you but you don’t meet every requirement, we’d still like to hear from you. • Experience in pricing, analytics, or a related role within financial services or a similar data‑driven environment, • Understanding of underwriting principles and risk‑based decision making, • Experience in personal lines insurance pricing, particularly motor or multicar portfolios, • Awareness of dynamics within multiple product households and cross‑product customer behaviour, • Understanding of the UK insurance market and competitive landscape, • Recruiter screening call, • 1st Round – Intro call with Hiring manager, • 2nd Round – Case study round, • Competitive salary and £5k car allowance, • Flexible hybrid working approach, • Annual 4Cs performance bonus scheme, • Physical wellbeing: private medical insurance (PMI) for Band 4 colleagues, • Financial wellbeing: 4x salary life assurance cover, income protection at no extra cost, matched pension contributions up to 10%, access to financial wellbeing support and independent mortgage advice, • Mental wellbeing: thrive mental health app, 24/7 colleague assistance programme, in‑house mental health first aiders, support groups and dedicated team, • Annual leave: 27 days + bank holidays, with option to buy or sell a week, • Additional perks: health care cashback plans, dental plans, discounted health assessments, cycle to work scheme, tech scheme, discounted and free onsite facilities, social events throughout the year Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. We also welcome applications from the Disability Confident Scheme (DCS). All candidates will be provided with a thorough referencing process, which includes credit and criminal record checks. We are committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all. #J-18808-Ljbffr

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Join a collaborative team and contribute to integration work, configuration, and documentation while providing 24/7 on-call support and hands-on technical leadership. You will own complex incidents escalated from 1st line and support colleagues and clients across the in-house system and broader IT s

We're looking for a Service Desk Shift Manager to lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. Coaching, mentoring, and developing team members through regular feedback and performance reviews. Leadi

You’ll join a collaborative team with real influence over how our Service Desk operates, leading on escalations, working hands‑on with Microsoft 365, Azure, Entra ID, Intune and networking kit including Meraki, Fortinet and Cisco, and helping shape our documentation, processes and service as we

You will manage IT and Network Engineers, ensuring excellent customer service and SLA performance. You will also mentor staff, handle escalations, and drive continuous improvement while staying technically involved when required. ECS Resource Group are seeking a Service Desk Shift Manager to lead on

You will provide high-quality IT support across the business, handling incidents and service requests, and assisting with infrastructure and networking issues. Reporting to the Service Desk Team Leader, you will work on-site and support VIP users, while applying ITIL practices and delivering continu

You will provide first and second line IT support to staff and students, handling queries via the Service Desk, phone, email and in person. You will assist with maintenance, installation and repair of IT equipment, support deployment of hardware and software, and contribute to IT projects while supp

Utility Warehouse in the UK is seeking an experienced Compliance Manager with solid second-line defence and insurance product expertise to guide our regulatory and financial crime compliance across insurance, consumer credit, and cashback card products. The role partners with senior leaders to trans

OCC Group is seeking a 2nd Line Service Desk/IT Service Desk engineer in the United Kingdom to support, triage, and resolve incidents across Windows, networking, and cloud platforms. The role emphasizes patching, automation, ITIL processes, and collaboration with First Line Support to meet SLAs. Exp

A prestigious independent school in South London is looking for a passionate and experienced 2nd/3rd Line IT Technician to join their IT department. Competitive salary based on experience, with potential top earnings around £40k. The role is on-site, Monday to Friday, from 9:00 to 17:00.

This role troubleshoots, maintains, repairs and modifies stamping dies and tooling to keep production safe and efficient. You will perform precision machining, read blueprints, and use precision measuring instruments to ensure conformance to specifications while contributing to continuous improvemen

Candidates should have experience in a similar technical support environment and a strong understanding of networking fundamentals. This position involves managing escalations from 1st Line Support and resolving complex hardware, software, and infrastructure issues. Applications from both local and

Cardinal Newman College is a wonderful place to work, and this is an exciting opportunity for a customer focussed and enthusiastic candidate to join our friendly and well established team. We are a happy and thriving Catholic Sixth Form College committed to equality and diversity, welcoming colleagu

Sussex Partnership offers a preceptorship programme if required and as part of the team you will receive induction and training alongside clinical supervision and safeguarding supervision. To monitor young people on ADHD medication and show understanding and awareness of medication side effects. You

The role requires strong customer-facing skills, independent work, and the ability to adapt to various working environments. You will troubleshoot Windows and mobile devices, repair hardware with warranty providers, and ensure incidents are logged with clear actions while maintaining contract SLAs.

Solus Accident Repair Centres seeks a 2nd Line IT Engineer to own complex incidents across 2,500+ users and 40+ sites, supporting Evolve and HaloITSM within a busy Service Desk. You will help 1st Line engineers grow, provide advanced troubleshooting for hardware, software, and networking, and partic

As a Second Engineer, you will contribute to the safe and efficient operations of oil/chemical vessel propulsion and auxiliary systems. You will work as part of the engine team to maintain reliability on demanding sea passages and support compliance with STCW standards. This opportunity offers caree

The 2nd Chef will prepare and serve meals, ensuring high standards of food quality and hygiene.

Seeking a 2nd Line Engineer to manage IT incidents and requests, provide technical support for servers, networks, and desktops, and support cloud solution implementation within an MSP or internal IT team.

Provides 2nd line IT support, manages complex technical issues, administers Microsoft 365 and Azure, and supports projects. Requires strong technical skills and communication abilities.

Seeking an experienced 2nd Line Support Technician to provide excellent customer service, acting as the first point of contact for technical issues.

Lakeview Grange is a luxurious 55 bedded residential and dementia care home based in Chichester, West Sussex. We are looking for someone who is both energetic and passionate about providing exceptional food.

Seeking a 2nd Line Support Technician to provide remote and on-site infrastructure support for SMEs, taking technical lead on server installs, Azure AD work, and migrations. Offers good work-life balance and career progression.

In this hands-on Logistics position, you will be joining xxuwjjq an established team of operatives to pick, transport and receive materials and deliver them to the production line. Job Type: Full time, Permanent (Monday to Friday). Job Type: Monday to Friday 10am - 7pm (Part time may be considered).