Assistant reception manager jobs in United Kingdom

Drawing inspiration from Art Deco glamour, Brasserie of Light invites you to immerse yourself in its radiant ambiance, where modern elegance harmoniously intertwines with culinary mastery amidst sparkling crystal accents and contemporary design. Our venue is a sanctuary of culinary innovation, captivating guests with its unique charm, highlighted by the iconic Pegasus sculpture by Damien Hirst. \n \n Wer... \n \n \n \n \n ZIPC1_UKCT

Our Assistant Reception Manager will support the Reception Manager in overseeing the reception team and assist in directing the team in their duties and responsibilities. Proven experience as an Assistant Reception Manager or similar role, preferably in a high-volume, upscale dining establishment. A

Job Description As Assistant Guest Services Manager, you will be part of a professional, customer-focused workplace experience team responsible for delivering exceptional service across Reception, Floor Hosting, and the Service Desk. Working alongside a team of 15 professionals, you will support the day-to-day leadership of the operation, ensuring a seamless and welcoming experience for employees, clients, and vi.../n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n /n ZIPC1_UKCT

Sanctuary Students is seeking an Assistant Accommodation Manager to join our London team, managing accommodation operations for postgraduate student housing at the London School of Economics. The role requires 35 hours per week, with responsibilities including reception, customer service, and administration. You will lead a small team, coordinate with contractors, and oversee repairs, bookings, and compliance on site. #J-18808-Ljbffr

Workplace Team LeaderReports to: UK Guest Services Manager Location: Kings Place, London N1 Hours: 40 hours per week, Monday to Friday (flexibility for occasional out-of-hours events required)About JLLJLL supports the Whole You, personally and professionally.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Role PurposeThe Workplace Team Leader is a strategic operational role responsible for leading and developing high-performing team to deliver exceptional workplace experiences at Kings Place, London N1. Working with a high-profile client (Rolls-Royce) where attention to detail and relationship management are key drivers of success, this role combines hands-on leadership with operational excellence. You will ensure all front-of-house and workplace services exceed client expectations while fostering a culture of continuous improvement, employee engagement, and creating an environment for everyone to thrive.Main DutiesLeadership & People Management Lead, inspire, and develop the Front of House / Cleaning team through effective coaching, training, and day-to-day management to consistently deliver first-class customer service Conduct regular one-to-ones, performance reviews, and team meetings to support professional development and maintain high team morale Manage team schedules, annual leave requests, and absence reporting to ensure adequate coverage at all times Foster a positive, inclusive team culture that aligns with JLL values and promotes collaboration Set clear objectives for team members that link to wider business strategy Act as an escalation point for complex customer service issues, supporting the team in resolving challenges effectively Oversee and coordinate with the onsite cleaning team to ensure quality service delivery and adherence to operational standards Deputise for the Assistant Facilities Manager during holidays or absences, ensuring seamless operational continuityCustomer Experience Excellence Drive and maintain exceptional standards of customer service for all internal and external visitors Anticipate client and visitor needs, demonstrating a proactive, solutions-focused approach with meticulous attention to detail Build and maintain strong, professional relationships with on-site clients and stakeholders Ensure all customer requests are handled efficiently, professionally, and to the highest standard Manage the visits diary and provide VIP concierge services, including meet-and-greet duties Handle complaints swiftly and professionally, ensuring effective resolution or appropriate escalation Proactively seek and review customer feedback, tracking remedial actions through to closure Engage confidently with clients and deliver presentations at stakeholder meetingsMeetings & Events Management Oversee meeting room bookings, set-up, and coordination for internal and client meetings in accordance with SLAs Ensure all meeting rooms, conference spaces, and event areas are prepared to defined standards Provide audio-visual and IT support for meetings, conferences, and events Collaborate with catering, hospitality, and other service providers to deliver seamless experiences Conduct monthly audits of reception, event, and meeting spaces to maintain quality standards Provide operational support to internal events and ad-hoc out-of-hours events* Support the team with meeting room preparation, including reconfiguring furniture and dividing roomsOperational Excellence Ensure all site activities are carried out effectively and delivered in line with contractual KPIs and SLAs Liaise with multiple service lines including cleaning, maintenance, and catering to coordinate quality service delivery Develop, implement, and maintain standard operating procedures, periodically reviewing and driving continuous improvement Raise and track maintenance, IT, and other service requests through JLL and client systems Conduct daily Health, Safety, Security & Environment inspections before building opening Oversee all contractor activity to minimise impact on site operations* Support Facilities and service line managers with contractor activities and projectsHealth, Safety & Wellbeing Act as a trained First Aider, providing immediate assistance in emergency situations Serve as a Fire Marshal, supporting and leading emergency evacuation procedures Work in accordance with all Health, Safety, Security & Environment policies, SOPs, and risk assessments Raise accident and incident reports and track through to closure Support personal emergency evacuation plans for less abled guests Report any health, safety, or maintenance concerns promptly to relevant departments Raise sprinkler and fire alarm isolation requests as required Ensure all events and activities are conducted safely and in line with regulations Support with all internal and external audits Maintain a key access listCommunication & Reporting Produce accurate reports and management information for the contract, including monthly utilisation statistics Maintain high-quality communication with clients, team members, and the wider business Attend weekly service line meetings and manager forum meetings Keep clients fully informed of all relevant operational matters Ensure operational support documentation including out-of-hours paperwork is maintained Conduct building induction sessions and site inductions for new starters Prepare and deliver professional presentations to clients and stakeholders Manage door access requests and maintain accurate records using Microsoft Excel, Word, and OutlookCommercial & Financial Awareness Monitor, measure, and report on key performance indicators with client input Use KPI data and service reviews to identify opportunities for service enhancement Demonstrate strong commercial awareness and contribute to operational efficiency Maintain accurate records and use management information to support decision-makingInnovation & Continuous Improvement Identify and implement innovation opportunities within the site Foster a culture of continuous improvement within your teams Support your line manager with wider business projects and change initiatives Analyse management information data proactively to drive performance improvementsPerson SpecificationEssential Skills & ExperienceProven experience in a customer-facing leadership or supervisory role, ideally within a high-profile or corporate environment. Strong people management skills with the ability to motivate, coach, and develop teams. Exceptional customer service orientation with a commitment to excellence and meticulous attention to detail. Clear understanding of Health & Safety practices, including risk assessments.Excellent written and oral communication skills, with confidence in client engagement and delivering presentations. Strong relationship management skills with the ability to build trust and credibility with high-profile clients. High attention to detail and ability to work in a fast-paced environment. Computer literate with proficiency in Microsoft Word, Excel, and Outlook.Understanding of audio-visual and IT systems, with the ability to explain these clearly to customers. Ability to work both independently and collaboratively as part of a team. Flexible approach to working hours when required for operational needs and out-of-hours events. Reliable, dependable, and able to self-direct with minimal supervision and work off own initiative.DesirableFirst Aid qualification (or willingness to obtain through company-provided training). Fire Marshal certification (or willingness to obtain through company-provided training). Previous experience in corporate facilities management, front-of-house operations, or workplace experience roles. Experience working to KPIs and SLAs in a client-facing environment.Personal AttributesEnthusiastic, conscientious, and proactive with a passion for creating an environment for everyone to thrive. Solutions-focused with a can-do attitude. Calm under pressure with strong problem-solving abilities. Professional appearance and demeanour at all times. Commitment to maintaining high standards for self and colleagues.Adaptable and resilient in a dynamic operational environment. Self-motivated with strong initiative and the ability to direct both self and team effectively. Diplomatic and discreet when dealing with confidential or sensitive matters. Team player with an enthusiastic attitude who works efficiently and effectively both individually and as part of a team.What you can expect from usAt JLL UK, we support each other's wellbeing and champion inclusivity and belonging across teams. We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and potentially across our global network. Join us in taking the more inspiring and optimistic path on our journey toward success in the dynamic UK facilities management landscape.#LI-DW2Location:On-site –London, GBRIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! #J-18808-Ljbffr

Join a high-performing Aftersales team where customer excellence, operational efficiency and leadership are at the heart of everything we do. As Service Manager, you will act as the deputy to the Aftersales Manager, leading the day-to‑day operation of the Service Department and driving exceptional customer experiences, team performance and commercial results. This is an exciting opportunity for an experienced automotive leader to play a key role in delivering Porsche standards while developing and motivating a talented team. • Act as Deputy to the Aftersales Manager, leading the department in their absence., • Manage and develop the Service Reception Team, Service Administration, Service Quality function and Workshop Controller., • Drive performance against KPIs including CSI, productivity, efficiency, utilisation and retention., • Oversee daily workshop operations, loading and capacity planning to maximise performance., • Ensure seamless communication between customers, reception, workshop and parts teams., • Take ownership of customer complaints and escalations, ensuring prompt resolution., • Monitor WIP, debt management and labour sales performance to achieve business targets., • Maintain compliance with Porsche standards, manufacturer requirements and health & safety regulations., • Lead performance management, coaching, recruitment and succession planning activities., • Identify and implement continuous improvement initiatives to enhance customer satisfaction, profitability and operational efficiency., • Proven management or team leadership experience within an automotive aftersales environment., • Strong knowledge of service reception, workshop operations, warranty processes, and customer service delivery., • Experience leading customer‑facing teams and driving operational performance., • Demonstrable success in managing and improving departmental KPIs and profitability., • Excellent coaching, people development, and performance management skills., • Strong communication, customer complaint resolution, IT proficiency, and a full UK driving licence., • Previous experience as a Service Manager, Assistant/Deputy Aftersales Manager, or Workshop Controller., • Background in premium automotive retail, ideally with Porsche knowledge., • Understanding of manufacturer standards, audits, compliance, and FCA regulatory requirements., • Relevant management or leadership qualification (IMI or equivalent)., • Technical automotive qualifications, workshop experience, and a track record of leading continuous improvement initiatives. Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. • Competitive salary with an annual performance bonus up to 35% of basic salary, • 46.25 hours each week, • VW Group tax efficient company vehicle, • 33 days holiday per year, • Dedicated mental health champions, • Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products, • Life Assurance, • DC Pension Scheme, • Employee Assistance Program - support and advice on issues impacting your wellbeing Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone’s throw away from Tesco Superstore. It’s also a five‑minute drive from Bannatyne Health Club and Orpington’s Retail Park. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South‑East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state‑of‑the‑art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. #J-18808-Ljbffr

London Permanent - Full Time On Site The Fidelis Partnership is a leading privately-owned, Bermuda-based Managing General Underwriter, which, through its subsidiaries, is a global underwriter of property, bespoke and specialty insurance and reinsurance products. The Fidelis Partnership is one of the largest Managing General Underwriters globally and its operations also include outwards reinsurance, claims handling, exposure management and portfolio analytics. The Fidelis Partnership also sponsors and incubates specialist MGAs through its Pine Walk platform. The Fidelis Partnership is separately owned and managed from the ownership and management of Fidelis Insurance Group. Across product lines and geographies, we focus on three diversified pillars: reinsurance, specialty and bespoke solutions. We are truly diversified. Our long-standing partnerships with capital providers and quota share partners make us nimble. Our breadth of expertise and capabilities deliver outstanding market returns. The Facilities Manager Workplace Experience Lead (FMWEL) will be responsible for managing all aspects Facilities services and associated contracts for The Fidelis Partnership (TFP)office premises across in 22 Bishopsgate, Lime Street and in collaboration with the Grace Hall Facilities Manager. The FMWEL will deputise for the Group Head of Facilities in their absence and be the point of contact for stake holder interactions. The 22 Bishopsgate Office will be the flagship operation in Facilities services across TFP, as such the FMWEL will be the main point of contact for Facilities in the UK, supporting the Facilities Management representatives from the smaller or regional offices as an SME for Facilities related issues. The FMWEL will work in conjunction with the Group Reception Manager in delivering exceptional customer service throughout the offices, maintaining, and enhancing the employee experience and simultaneously exceeding guest expectations. • The FMWEL will work in conjunction with the Group Reception Manager in delivering exceptional customer service throughout the offices, maintaining, and enhancing the employee experience and exceeding guest expectations., • Lead, coach and develop the facilities team setting clear expectations, providing regular feedback and guidance, and identifying development opportunities to build capability, accountability and high performance,, • Create and agree an annual training plan to ensure cross training is achieved across all locations to build a strong team., • Perform regular appraisal meetings and set structured achievable goals to promote personal development., • Support the GHFM in building a professional proactive team across all locations., • Take immediate action to resolve issues as soon as they are identified, and speak up promptly where risks or concerns are observed to help prevent incidents from occurring., • Ensure all Facilities contractors, suppliers and associated services are performing tasks in line with H&S legislation. Review RAM’s and Permits to work to minimise the impact on employees and guests., • Using the companies preferred H&S monitoring tool Vantify, maintain all relevant health, Safety and compliance records including all incidents and accidents for TFP and associated companies across the UK Property portfolio in line with agreed KPI’s., • Provide comprehensive management reports to demonstrate HSSE compliance status to senior management and stakeholders including but not limited to, Workstation Assessment Health Summaries, Security audits, Contractor Management reports, H&S audit updates., • Act as the Chief Fire Warden for evacuations in 22BG and support the planned evacuation schedule for the other Fidelis office locations., • Recruit First responders and arrange training., • Champion the continuous commitment to the TFP Environmental policy by introducing green initiatives, monitoring waste and improving recycling, • Maintain the security of the premises by ensuring strict security protocols are followed and ensuring all relevant staff are aware of the process. Monitor security of the buildings by integrating access reports, to ensure access levels are relevant to the job role. Ensure all leavers are deactivated from the system as soon as possible after they leave., • Manage the companies preferred Crisis management messaging tool to coordinate emergency procedures and manage incidents., • Visitor Management – Ensure the FOH team are fully competent with the security arrangements and guest registration process for each UK location., • Meeting Room Management, working with the Group Reception manager, ensure that the Facilities in each room are well maintained, in working order and resolve maintenance issues promptly., • Oversee small works projects and enhancements to the office ensuring the space is maintained to a safe and secure standard throughout the project., • Have a full and clear understanding of the supplier contracts and deliverables, including budgets, KPI’s, SLA’s and compliance. Ensure the suppliers are clear on expectations and deliver accordingly., • Ensure regular review meetings are held with the main suppliers to encourage a partnership approach to services with the goal of providing TFP with best-in-class office service across all aspects of Facilities., • Monitor Maintenance schedules and maintain relevant service records for the purpose of evidencing HSE compliance for all UK locations., • 3-5 years previous experience in the role of Facilities Manager or a Senior assistant Facilities Manager. Exposure to Health, Safety, Security and Compliance Management., • Strong team leader with a focus on exceptional customer service and can-do attitude., • Strong written and verbal communication skills with the ability to interact with services staff and executives with the same professional confidence, building relationships at every level of the organisation., • Ability to analyse a situation calmly, decide on the solution and act quickly to maintain services with minimal impact on the business., • A natural problem solver that takes ownership of a situation and follows the solution through to conclusion., • Very organised and proactive, with high attention to detail and excellent work ethic., • Good understanding of the Microsoft Suite (particularly Word, Outlook, Excel) and the desire to learn new systems, • Understand basic Health, Safety and Compliance in an office environment and a willingness to continue learning and implementing best practice in the workplace., • Able to work well independently and maintain a positive outlook when under pressure. At The Fidelis Partnership, we aim to be different while making a difference. • We set the standard for quality in our industry. Guided by our expertise, our clients can take unique and material risks with confidence., • Our approach is tailored and designed to deliver excellence for our clients. We are trailblazers, creating unique solutions in the (re)insurance space., • We are experts. Our brokers and clients value the depth of our knowledge and experience. We leverage state-of-the-art underwriting technology to be a market leader., • We believe sound ethics make for good business. We deliver value for our customers, investors and communities while actively avoid trading with industries that cause harm to people, the environment and animals., • We pride ourselves in creating a workplace that prizes execution, meritocracy, Diversity & Inclusion. Our people herald from countless backgrounds and are united by ambition and the unabashed desire to deliver excellence every day. We provide a competitive environment that helps people cultivate themselves professionally and personally and balance a rigorous workplace with a mindset that prioritises environmental and charitable activities in our communities worldwide. Our ethos dictate our decisions and actions. It unites us as a team of experts and colleagues and provides us with a compass for ensuring we deliver our best to every stakeholder we serve. • Insofar as possible, we aim to ensure the composition of our workforce reflects the make-up of the local community, • We have specific programmes in all our offices to support diversity within the hiring process, e.g. internship and scholarship award programmes, • This is a particular focus in Bermuda, where we engage actively with local organisations to source diverse talent and provide coaching/mentoring for underrepresented groups, • We aim to maintain a focus on equal opportunities across all stages of hiring process, • We measure and minimise the pay gap where possible. Our vision is for a workplace culture where differences are valued and where diversity of background, experience and thought are welcomed. We want to create an environment where all employees, regardless of who they are, are given equal opportunities for career progression and enjoy fair reward from their and The Fidelis Partnership's successes. This will be driven by a workforce that embraces Diversity & Inclusion at every level, in every department across The Fidelis Partnership. To ensure that all candidates have a fair opportunity to show their abilities during the recruitment process, adjustments may be required. If your physical or mental health or disability may necessitate an adjustment, please contact to discuss. All information relating to your health or disability will be treated in accordance with our data protection policy. The Leader in Bespoke & Specialty insurance #J-18808-Ljbffr

Executive Assistant Shesiedo UKI - London Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Through our heritage, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. Executive Assistant The Executive Assistant plays a pivotal support role within Shiseido UKI, responsible for facilitating and coordinating the administrative support directly for the UK&I Country Manager acting as the champion for all their diary management, meeting coordination and preparations, travel arrangements and itineraries. You will also play a leading role in supporting up to 2 other leadership team members as/when they require support with diary management and or retail partner meeting preparations. You will work closely with the HR Team, supporting wider office EDI events and activities, liaising with the Office & Facilities Manager and Reception team. This is not a traditional administrative role. We are looking for an ambitious, proactive and highly organised professional who acts as a true business partner, helping senior leaders maximise their effectiveness, drive priorities and stay focused on what matters most. This is a permanent position, based in our fabulous UK Head office where you are expected to work in a hybrid approach, 60% of your time typically spend in the office and the rest remotely - however this will naturally flex depending on your stakeholders' presence. As the EA, every day will be diverse. This role requires an autonomous operator who can always balance the needs of the Country Manager as a priority for operational execution. You will foster strong cross-functional collaborations with the HR Team as well as the wider EA community within our EMEA Regional HQ. This role will focus on: • Providing high quality, timely and pro-active support to the Country General Manager, managing daily schedule, meetings, calls, travel arrangements and itineraries., • Support with the Country General Manager's presentations, and reports including liaison with individuals/teams to gather and collate information., • Anticipate challenges, identify opportunities and propose solutions before issues arise., • Act as a key point of contact between the executive and internal and external stakeholders., • Support the Retail & Commercial Director / Finance Director with retail partner meeting arrangements as and when is required, • Facilitate communication across functions and support alignment on key initiatives., • Work closely with the People and Payroll team for employee led activities as well as office support, • Manage the scheduling and logistics of large scale meetings/seminars/conferences., • Prepare executives for meetings through briefing materials, research, agendas and follow-up actions., • Manage confidential and sensitive information with discretion and professionalism., • Coordinate domestic and international travel arrangements, including detailed itineraries and contingency planning., • Manage confidential and sensitive information with discretion and professionalism., • Coordinate new starter welcome and induction programmes for the country manager, • Managing and motivating the team to ensure good office standards and culture., • Lead and coordinate special projects as required., • Organise leadership meetings, offsites, town halls and key business events, summer parties., • Track deliverables, deadlines and business objectives., • Support preparation of presentations, reports and executive communications., • General office coordination support as requested by leadership of the Office & Facilities Manager (within HR), • You are intellectually curious, commercially aware and relentlessly focused on delivering excellence, • You will anticipate needs before they arise, manage complex priorities with confidence and build strong relationships across the business and externally., • Ambitious and eager to grow beyond a traditional Executive Assistant role., • Curious, resourceful and continuously looking for ways to improve processes., • Confident, resilient and adaptable., • Positive, energetic and solutions-oriented., • Takes ownership and accountability for outcomes., • Passionate about delivering an exceptional experience for stakeholders., • Experience interacting with senior leadership teams and external stakeholders., • Excellent written and verbal communication skills, • Highly proactive with a "see it, solve it" mindset., • Exceptional attention to detail and commitment to quality., • Strong business judgment and problem-solving capability., • Ability to influence and build credibility across all levels of an organisation., • Calm under pressure with outstanding prioritisation skills., • Advanced Microsoft Office and collaboration tools proficiency., • High level of discretion, integrity and professionalism. In this role, you will: • Consistently stay ahead of executive needs rather than reacting to them., • Create efficiency and structure in a fast-moving environment., • Be recognised as a trusted partner to senior leadership., • Drive execution of priorities and help the organisation operate more effectively., • Demonstrate the potential to grow into broader business, operations or leadership responsibilities over time. The pay range for this position is set at c.£50,000 dependant on experience. Generous product allocation & discount to spend on our gorgeous products! Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme Plan for your future with our enhanced pension offering.We operate an annual bonus scheme, based on personal development plans and business performance. Flexible Fridays, so you can focus on what is important to you : Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office. Wellbeing programmes including mental health first aiders, free counselling, access to digital GP's. Financial support via exclusive retail discounts. Employee Assistance Programme via Wisdom - health and wellbeing, financial support at your fingertips. Monthly access to L&D opportunities to help your continuous development Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your interview or application, please get in touch with us We value diversity and creativity in all that we do. Your suitability will come through arrange of experiences and backgrounds. Specifically, we encourage experiences from the below: • Experience supporting senior executives in a complex, fast-paced environment., • Proven ability to manage multiple competing priorities with minimal supervision., • Strong project management and organisational skills #J-18808-Ljbffr

Department: Facilities Reporting To: Chief Financial Officer Contract Type: Fixed Term Contract (Until 29th October 2027) Working Hours: Full Time (35 hours per week) Location: Vauxhall, London (Office based) Closing Date: Monday 21 st September 2026 Walker Books UK is part of the vibrant international Group that includes Candlewick Press, Holiday House and Peachtree in the USA and Walker Books Australia. Renowned for its truly original publishing and outstanding quality, the Walker Books Group is home to a wide range of children's and young adult books. Award-winning authors and illustrators for the group include Angie Thomas, Sydney Smith, M.T Anderson, Patrick Ness, and Jon Klassen. We are also enormously proud to publish beloved family brands including Lucy Cousin’s Maisy, Michael Rosen’s We're Going on a Bear Hunt, Sam McBratney and Anita Jeram’s Guess How Much I Love You and Martin Handford’s Where’s Wally? We're currently looking for a Facilities Manager on a fixed-term contract basis to ensure that the Walker Books offices operate smoothly and efficiently. A key project during the contract will be supporting the planning, coordination and delivery of the company's office relocation in 2027. This is a fully office-based role and will be based in our Vauxhall office. We're currently looking for a Facilities Manager on a fixed-term contract basis to ensure that the Walker Books offices operate smoothly and efficiently. A key project during the contract will be supporting the planning, coordination and delivery of the company's office relocation in 2027. This is a fully office-based role and will be based in our Vauxhall office. • Managing the efficient running of cleaning, security, post and reception functions, and providing hands‑on support within varying shift patterns where required within a small team, including covering the reception desk and handling mail and courier operations., • Line management of the Facilities Assistant and Mail Room Manager, • Responsible for organising cost‑effective maintenance of the building as required, as well as carrying out some maintenance tasks wherever possible, • Support the efficient planning, coordination and timely delivery of the office relocation scheduled for 2027, including facilities readiness, supplier coordination, logistical planning, and the secure decommissioning of the existing office, ensuring compliance with data security, health and safety and environmental requirements to ensure a smooth transition., • Liaising with staff and tenants (including canteen provider) and responding to maintenance requests and requirements, • Managing all aspects of Health and Safety and emergency response procedures for the building, • Liaise with insurance brokers to arrange the company insurance programme, • Maintaining a stock of facilities products - from stationery to catering items, • Liaise with tenants in the building to ensure their rented space is in line with their agreed lease terms, e.g. maintenance, services, etc., • Organising the supply of office equipment as required and assisting with office layouts, • Organising utility contracts, • Organising the security, cleaning and maintenance contracts, • Support the preparation for and follow‑up from book fairs, including international events, ensuring facilities and logistical requirements are coordinated effectively., • Deliver facilities requirements for events requirements including sales conferences, meetings and other staff gatherings Please note the above is not an exhaustive list and does not necessarily include all the duties the job holder may have to perform. This job description may be amended to meet changing needs of the business. • Proven experience in a Facilities Manager or similar facilities/property management role, • Experience managing office operations to ensure a safe, inclusive, efficient and well‑maintained working environment, • Strong project coordination skills, with experience supporting office moves desirable, • Experience managing external contractors, suppliers and service providers, including negotiating and monitoring service levels, • Knowledge of health and safety legislation and facilities compliance requirements, • Experience managing facilities budgets and monitoring expenditure, • A proactive and hands‑on approach, with a willingness to support both strategic projects and day‑to‑day operational activities, • Strong communication skills to handle multiple stakeholders including delivering on line management responsibilities, • A supportive working environment where all voices are respected and creativity is not hierarchical, • 22 days annual leave per year plus bank holidays and Christmas closure (with annual leave increasing with length of service up to 27 days), • Enhanced Pension Scheme, • Health Insurance and Health Cash Plan, • Life Assurance, • Summer Hours, • Remote working for up to two weeks per year, • Enhanced Maternity and Paternity Pay, • Access to an Employee Assistance Programme, • Cycle to Work Scheme, • Plus, other great benefits! All children deserve to see themselves, their families, and their communities represented in the books they read. As children’s book publishers, it is our goal to ensure that the books and content we publish authentically and joyfully reflect the world around us. As an employer, we are committed to creating and maintaining a supportive working environment where everyone is included, valued, and empowered to do their best and most creative work. As an equal opportunities employer, we welcome candidates from all backgrounds without regard to race, ethnicity, gender identity, sexual orientation, age, disability, religion, sex, or any other characteristic protected by law and those not yet protected by law. If you have any queries about this role or require any reasonable adjustments for your application or throughout the recruitment process, please let our team know by contacting us at . Please note we reserve the right to close vacancies before the closing date where we have received sufficient applications. We recommend submitting your application as early as possible to avoid disappointment. #J-18808-Ljbffr

ABOUT ONEX: Onex is an investor and asset manager that invests capital on behalf of Onex shareholders and clients across the globe. Formed in 1984, we have a long track record of creating value for our clients and shareholders. Onex became a public company in 1987 and is listed on the Toronto Stock Exchange under the symbol ONEX. Onex’ two primary businesses are Private Equity and Credit. In Private Equity, we raise funds from third-party investors and invest them, along with Onex’ own investing capital, through the funds of our private equity platforms: Onex Partners and ONCAP. Similarly, in Credit, we raise and invest capital across several private credit, liquid credit and public equity strategies. Our investors include a broad range of global clients, including public and private pension plans, sovereign wealth funds, insurance companies, family offices and high net worth individuals. Onex has $53.1 billion in assets under management, of which $8.3 billion is Onex’ own investing capital. We generate value for our shareholders through two segments: Investing and Asset Management. The Opportunity: We are looking for an Executive Assistant to support the Onex team and assist the Facilities team with day-to-day operations in London. The expectation is that 75% of the successful hire’s time will be spent on executive administration work and the balance on facilities support; this may change depending on business needs and requirements. The ideal candidate will be a collaborative individual looking to grow within a small but high performing team of Executive Assistants. Key Responsibilities: Executive Administration Support: • Maintenance and management of calendars for several team members utilizing Microsoft Outlook., • Scheduling of meetings and travel coordination., • General administrative support including creating, maintaining, and editing documents, spreadsheets and presentations., • Coordination of internal and external meetings to include room reservation, equipment set-up, catering, and meeting material preparation. This will the management and coordination of interviews as it relates to team recruitment., • Arrange international and domestic travel for executives including flights, hotels, car rentals, and car services as required., • Process expense reports in compliance with firm policies., • Handle incoming communications and respond or redirect as appropriate., • Other administrative and reception duties as required., • Meet guests and make any required beverages. Facilities Support: • Support the daily operations of the London office. This will include but not limited to managing kitchen spaces and related deliveries., • Assist with desk moves, space planning, and meeting room setups., • Help track and report facilities issues and follow up on resolutions in a timely manner., • Act as point of contact in the absence of the Facilities Manager. Candidate Profile: Qualifications & Attributes: • 2+ years of related administrative/executive assistant experience or 5+ years in a customer-facing role., • Proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint)., • Excellent verbal and written communication skills. Additional languages are beneficial but not required., • A high degree of professionalism, initiative and independence; excellent and collaborative professional demeanor with the ability to work with a wide range of levels and management., • Comfortable working in a fast-paced environment, ability to multi-task, shift direction easily and prioritize., • Excellent time management, organizational and interpersonal skills, • Solutions oriented; resourceful, well organized, highly dependable, efficient and detail oriented., • Must be able to handle confidential information with the appropriate level of discretion; prudent and able to exercise proper discretion when dealing with confidential matters., • Prior experience within private equity or financial services is preferred but not required Other: Hybrid Schedule: 4 days in office. Schedule to be decided as part of team rota, flexibility in this regard is critical. Onex is led by the firm’s CEO, Bobby Le Blanc, as well as experienced leaders at each of our businesses. We have approximately 120 investment professionals across all platforms, supported by approximately 165 professionals dedicated to our corporate functions and investment platforms. Our culture is guided by accountability, intellectual honesty and respect for all our partners and stakeholders. Our team is united in recognizing the value of collaboration, diversity of perspective and background, and an inclusive environment. Our team is a critical factor in our success, and attracting and retaining the best people and strongest investors are an important competitive advantage. Also crucial to our long-term success is the alignment of interests between the Onex management team, the Onex Board of Directors, shareholders and our limited partners. Members of our management team and Board of Directors have a significant long-term ownership in Onex shares and invest meaningfully in our funds. We believe this alignment creates stronger relationships with both our limited partners and shareholders. Sustainability: As a public company, we are committed to delivering value for all of our stakeholders – our shareholders, investors, employees, operating companies and the communities in which we operate. Responsible governance throughout Onex and across our platforms is fundamental to the success of our organization. We hold ourselves to the highest standards of good governance, which builds trust and confidence in our stewardship of capital. Consistent with our long-held belief that responsible investing is both the right approach to investing, as well as a driver of meaningful stakeholder value, we continue to make enhancements to our sustainability program. Recent initiatives include the addition of resources to our sustainability team and the measurement and management of carbon emissions across Onex and our investment platforms. To remain aligned with emerging best practices, we participate in several industry initiatives, including the ESG Data Convergence Initiative (EDCI), Initiative Climat International (iCI), the Principles for Responsible Investment (PRI), and the IFRS Sustainability Alliance, among others. We expect our program to continue to expand in line with this rapidly evolving area, while remaining rooted in our founding principle of responsible investing. Further information on Onex’ Sustainability Policy and Climate Strategy can be found on our website, www.onex.com. Onex is committed to fostering an inclusive and accessible workplace. If you require accommodations at any stage of the recruitment process, please contact . Seniority level • Associate Employment type • Contract Job function • Administrative, • Investment Management Referrals increase your chances of interviewing at Onex by 2x City Of London, England, United Kingdom £50,000 - £60,000 1 day ago London, England, United Kingdom 3 days ago Executive Assistant to Senior Partner & CIO - 927679 London, England, United Kingdom 15 hours ago Office Manager - Faith Based Organisation London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago Executive Assistant, Global Deal Strategy and Programs London, England, United Kingdom 2 days ago Executive Assistant, Real Assets - 12 month Fixed Term Contract London, England, United Kingdom 1 week ago London, England, United Kingdom 3 months ago London, England, United Kingdom 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

We’re hiring an exceptional Office Manager & People Operations Assistant to take ownership of a fast-paced, 16,500 sq ft Shoreditch HQ. This is a highly hands-on role for someone who takes genuine pride in creating a brilliant workplace. You’ll oversee everything from facilities, contractors and office projects to onboarding, team culture and the day-to-day guest experience. You’ll be the person who spots what needs doing and gets it done - whether that means coordinating a contractor, setting up a new starter, organising a team event, assembling furniture or making sure the office is immaculate ahead of an important meeting. You’ll take ownership of: • Running the day-to-day operations of a large Shoreditch office, ensuring the space is always pristine, functional and guest-ready., • Managing facilities, maintenance, repairs, cleaners, contractors, suppliers and building management., • Supporting office fit-outs, renovations and improvement projects from initial brief through to completion., • Getting hands-on when needed — assembling furniture, mounting shelves, painting, unpacking deliveries and fixing smaller issues., • Owning the new joiner experience, including desks, equipment, accounts, onboarding schedules and welcome packs., • Supporting wider People Operations, maintaining employee documentation and helping improve processes as the team grows., • Managing reception and creating an exceptional experience for guests, investors, partners and visitors., • Organising team lunches, dinners, socials, offsites, birthdays, celebrations and company events., • Managing office suppliers, invoices, stock and spend., • Maintaining clear processes and systems in Notion so nothing falls through the cracks. We’re looking for someone with 2+ years’ experience in Office Management, Workplace Operations, People Operations, Facilities or a similar role. • Genuinely hands-on and happy to get stuck in., • Highly organised and comfortable juggling multiple priorities., • Confident managing contractors, suppliers and workplace projects., • Proactive — you notice problems and solve them without waiting to be asked., • A strong communicator who is equally comfortable dealing with contractors, new starters and senior guests., • Passionate about creating an outstanding office and employee experience., • Comfortable working in a fast-growing, entrepreneurial environment., • Experienced with Notion or similar workplace/project management tools. Experience within a startup, hospitality-led brand, flexible workspace or fast-growth business would be particularly relevant. This is a full-time, five-day-a-week office-based role in Shoreditch, with core hours around 9:30am–5:30pm. Some flexibility for occasional early starts, evenings or events will be required, with weekend work paid separately. The package includes a competitive salary, equity, personal development budget, relocation support where appropriate, team lunches and dinners, and significant opportunity to grow with the business. If you’re someone who takes pride in making things happen, loves creating an exceptional workplace and wants real ownership within a rapidly growing company, we’d love to hear from you. #J-18808-Ljbffr

Reports to: UK Guest Services Manager Location: Kings Place, London N1 Hours: 40 hours per week, Monday to Friday (flexibility for occasional out-of-hours events required) JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. The Workplace Team Leader is a strategic operational role responsible for leading and developing high-performing team to deliver exceptional workplace experiences at Kings Place, London N1. Working with a high-profile client (Rolls-Royce) where attention to detail and relationship management are key drivers of success, this role combines hands‑on leadership with operational excellence. You will ensure all front‑of‑house and workplace services exceed client expectations while fostering a culture of continuous improvement, employee engagement, and creating an environment for everyone to thrive. • Lead, inspire, and develop the Front of House / Cleaning team through effective coaching, training, and day‑to‑day management to consistently deliver first‑class customer service, • Conduct regular one‑to‑ones, performance reviews, and team meetings to support professional development and maintain high team morale, • Manage team schedules, annual leave requests, and absence reporting to ensure adequate coverage at all times, • Foster a positive, inclusive team culture that aligns with JLL values and promotes collaboration, • Set clear objectives for team members that link to wider business strategy, • Act as an escalation point for complex customer service issues, supporting the team in resolving challenges effectively, • Oversee and coordinate with the onsite cleaning team to ensure quality service delivery and adherence to operational standards, • Deputise for the Assistant Facilities Manager during holidays or absences, ensuring seamless operational continuity, • Drive and maintain exceptional standards of customer service for all internal and external visitors, • Anticipate client and visitor needs, demonstrating a proactive, solutions-focused approach with meticulous attention to detail, • Build and maintain strong, professional relationships with on‑site clients and stakeholders, • Ensure all customer requests are handled efficiently, professionally, and to the highest standard, • Manage the visits diary and provide VIP concierge services, including meet‑and‑greet duties, • Handle complaints swiftly and professionally, ensuring effective resolution or appropriate escalation, • Proactively seek and review customer feedback, tracking remedial actions through to closure, • Engage confidently with clients and deliver presentations at stakeholder meetings, • Oversee meeting room bookings, set‑up, and coordination for internal and client meetings in accordance with SLAs, • Ensure all meeting rooms, conference spaces, and event areas are prepared to defined standards, • Provide audio‑visual and IT support for meetings, conferences, and events, • Collaborate with catering, hospitality, and other service providers to deliver seamless experiences, • Conduct monthly audits of reception, event, and meeting spaces to maintain quality standards, • Provide operational support to internal events and ad‑hoc out‑of‑hours events, • Support the team with meeting room preparation, including reconfiguring furniture and dividing rooms, • Ensure all site activities are carried out effectively and delivered in line with contractual KPIs and SLAs, • Liaise with multiple service lines including cleaning, maintenance, and catering to coordinate quality service delivery, • Develop, implement, and maintain standard operating procedures, periodically reviewing and driving continuous improvement, • Raise and track maintenance, IT, and other service requests through JLL and client systems, • Conduct daily Health, Safety, Security & Environment inspections before building opening, • Oversee all contractor activity to minimise impact on site operations, • Support Facilities and service line managers with contractor activities and projects, • Act as a trained First Aider, providing immediate assistance in emergency situations, • Serve as a Fire Marshal, supporting and leading emergency evacuation procedures, • Work in accordance with all Health, Safety, Security & Environment policies, SOPs, and risk assessments, • Raise accident and incident reports and track through to closure, • Support personal emergency evacuation plans for less abled guests, • Report any health, safety, or maintenance concerns promptly to relevant departments, • Raise sprinkler and fire alarm isolation requests as required, • Ensure all events and activities are conducted safely and in line with regulations, • Support with all internal and external audits, • Maintain a key access list, • Produce accurate reports and management information for the contract, including monthly utilisation statistics, • Maintain high-quality communication with clients, team members, and the wider business, • Attend weekly service line meetings and manager forum meetings, • Keep clients fully informed of all relevant operational matters, • Ensure operational support documentation including out‑of‑hours paperwork is maintained, • Conduct building induction sessions and site inductions for new starters, • Prepare and deliver professional presentations to clients and stakeholders, • Manage door access requests and maintain accurate records using Microsoft Excel, Word, and Outlook, • Monitor, measure, and report on key performance indicators with client input, • Use KPI data and service reviews to identify opportunities for service enhancement, • Demonstrate strong commercial awareness and contribute to operational efficiency, • Maintain accurate records and use management information to support decision-making, • Identify and implement innovation opportunities within the site, • Foster a culture of continuous improvement within your teams, • Support your line manager with wider business projects and change initiatives, • Analyse management information data proactively to drive performance improvements Proven experience in a customer-facing leadership or supervisory role, ideally within a high-profile or corporate environment. Strong people management skills with the ability to motivate, coach, and develop teams. Exceptional customer service orientation with a commitment to excellence and meticulous attention to detail. Clear understanding of Health & Safety practices, including risk assessments. Excellent written and oral communication skills, with confidence in client engagement and delivering presentations. Strong relationship management skills with the ability to build trust and credibility with high‑profile clients. High attention to detail and ability to work in a fast‑paced environment. Computer literate with proficiency in Microsoft Word, Excel, and Outlook. Understanding of audio-visual and IT systems, with the ability to explain these clearly to customers. Ability to work both independently and collaboratively as part of a team. Flexible approach to working hours when required for operational needs and out‑of‑hours events. Reliable, dependable, and able to self‑direct with minimal supervision and work off own initiative. First Aid qualification (or willingness to obtain through company‑provided training). Fire Marshal certification (or willingness to obtain through company‑provided training). Previous experience in corporate facilities management, front-of-house operations, or workplace experience roles. Experience working to KPIs and SLAs in a client‑facing environment. Enthusiastic, conscientious, and proactive with a passion for creating an environment for everyone to thrive. Solutions‑focused with a can‑do attitude. Calm under pressure with strong problem‑solving abilities. Professional appearance and demeanour at all times. Commitment to maintaining high standards for self and colleagues. Adaptable and resilient in a dynamic operational environment. Self‑motivated with strong initiative and the ability to direct both self and team effectively. Diplomatic and discreet when dealing with confidential or sensitive matters. Team player with an enthusiastic attitude who works efficiently and effectively both individually and as part of a team. At JLL UK, we support each other's wellbeing and champion inclusivity and belonging across teams. We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and potentially across our global network. Join us in taking the more inspiring and optimistic path on our journey toward success in the dynamic UK facilities management landscape. #J-18808-Ljbffr

Join a high-performing Aftersales team where customer excellence, operational efficiency and leadership are at the heart of everything we do. As Service Manager, you will act as the deputy to the Aftersales Manager, leading the day-to‑day operation of the Service Department and driving exceptional customer experiences, team performance and commercial results. This is an exciting opportunity for an experienced automotive leader to play a key role in delivering Porsche standards while developing and motivating a talented team. • Act as Deputy to the Aftersales Manager, leading the department in their absence, • Manage and develop the Service Reception Team, Service Administration, Service Quality function and Workshop Controller, • Drive performance against KPIs including CSI, productivity, efficiency, utilisation and retention, • Oversee daily workshop operations, loading and capacity planning to maximise performance, • Ensure seamless communication between customers, reception, workshop and parts teams, • Take ownership of customer complaints and escalations, ensuring prompt resolution, • Monitor WIP, debt management and labour sales performance to achieve business targets, • Maintain compliance with Porsche standards, manufacturer requirements and health & safety regulations, • Lead performance management, coaching, recruitment and succession planning activities, • Identify and implement continuous improvement initiatives to enhance customer satisfaction, profitability and operational efficiency, • Proven management or team leadership experience within an automotive aftersales environment, • Strong knowledge of service reception, workshop operations, warranty processes, and customer service delivery, • Experience leading customer-facing teams and driving operational performance, • Demonstrable success in managing and improving departmental KPIs and profitability, • Excellent coaching, people development, and performance management skills, • Strong communication, customer complaint resolution, IT proficiency, and a full UK driving licence, • Previous experience as a Service Manager, Assistant/Deputy Aftersales Manager, or Workshop Controller, • Background in premium automotive retail, ideally with Porsche knowledge, • Understanding of manufacturer standards, audits, compliance, and FCA regulatory requirements, • Relevant management or leadership qualification (IMI or equivalent), • Technical automotive qualifications, workshop experience, and a track record of leading continuous improvement initiatives Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. • Competitive salary with an annual performance bonus up to 35% of basic salary, • 46.25 hours each week, • VW Group tax efficient company vehicle, • 33 days holiday per year, • Dedicated mental health champions, • Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products, • Life Assurance, • DC Pension Scheme, • Employee Assistance Program - support and advice on issues impacting your wellbeing Porsche Centre South London is located off the A20 towards Bexley. With free onsite parking and stone's throw away from Tesco Superstore. It's also a five-minute drive from Bannatyne Health Club and Orpington's Retail Park. Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality. #J-18808-Ljbffr

At urbanbubble, we believe cities should be vibrant, fun, and full of life. We’re all about creating welcoming communities where people feel truly at home. If you’re someone who loves making connections, providing top-tier service, and bringing positive energy to everything you do, we’d love for you to join us as an Assistant General Manager! As an AssistantGeneral Manager, you will contribute to our vision of being, “the greatest Residential Property Manager, making our cities a better place to live” by: • Support the General/City Manager to drive commercial, operational and strategic performance, • Take accountability for operational excellence, financial performance and governance, • Lead the onsite team to achieve strong leasing, retention and resident satisfaction, • Act as senior lead and deputy in the absence of the General/City Manager, • Maintain high standards of property care in line with budgets, SLAs and regulations, • Support safe, efficient operations and deliver excellent customer experience, • Lead building operations in line with company standards and key regulations (RICS, ARMA-Q, H&S), • Ensure adequate resourcing, including reception cover when needed, • Oversee statutory compliance, inspections and KPI performance, • Support and brief onsite team with key operational updates, • Ensure compliance with PPMs and contractual obligations, • Manage budgets, purchase orders, invoices, contracts and financial admin, • Contribute to client reporting on performance and budgets, • Oversee resident services (parcels, keys, amenities, parking, housekeeping), • Ensure maintenance requests are handled within SLA and high presentation standards maintained, • Manage contractors, complaints and third-party service issues, • Maintain safe working procedures and update risk controls, • Oversee risk register and ensure actions are completed, • Act as lead for major incidents and escalated risks, • Act as key operational contact for clients and support/lead meetings, • Lead resident engagement and support the Community team to deliver excellent service, • Implement engagement strategies, including communication and events, • Drive resident feedback and reviews, improving service and satisfaction KPIs, • Deliver ESG and social value initiatives and maintain reporting records, • Lead, coach and develop the onsite team, • Model company values and behaviours, • Drive performance through objectives, reviews and regular meetings, • Ensure compliance with policies, processes and regulations, • Promote strong communication and team engagement, • Identify development needs and provide coaching/mentoring, • Support recruitment, training and talent development, • Experienced residential property professional with strong sector knowledge, • Knowledgeable in regulations (RICS, ARMA-Q, H&S) and able to apply them, • Committed to ongoing professional development, • Confident communicator with strong customer service and negotiation skills, • Strong leader and team player who delivers results through people, • IT proficient (Microsoft Office and databases), • Highly organised with strong planning and decision-making skills, • Skilled in coaching, mentoring and giving feedback, • Commercially and financially astute, • Health & Safety certifications (IOSH, First Aid, Fire Marshal, Mental Health – desirable) From leading daily operations to guiding your team with strategy and support, you’ll ensure everything is aligned and performing seamlessly across the community. • Comparable property management experience (residential or hospitality), • Strong understanding of building management and Health & Safety, • Proven ability to manage budgets effectively, • Excellent people management skills with experience leading large teams, • A track record of developing high-performing teams in a fast-paced environment, • High levels of energy, drive, and enthusiasm, • Strong communication, influencing, and relationship skills, • Ability to work proactively and use initiative in a competitive market, • Health & Safety qualification, • IRPM foundation level qualification (or willingness to work towards) We're passionate about our people & making sure that you have everything you need for your health, wellbeing & personal growth. After all, it's not just about what you do here - it's about being part of a company that truly cares & supports you! Here's a little glimpse into our bubble benefits; • Birthday day off, monthly paid wellbeing hour & enhanced annual leave to make sure you get the rest you need, • Company pension scheme & medical Coverfor your long-term health & to help plan for the future, • Refer a friend scheme to earn that bit of extra money by bringing incredible talent on board, • Paid volunteering day & social events to give back to causes that truly matter & connect with your colleagues, • Enhanced sick pay & family leaveto take care of yourself & your loved ones, • Life events for those big milestones like your child's first day at school or when you get the keys to your new home - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at ub!, • Cycle to work scheme to help you get to work in a healthier, greener way, • Study support to help you grow & reach your goals, • Long service awards to celebrate every mile stone with us, • Employee assistance & counselling for those times when you need a little bit of extra support & the best part? You'll be working with some truly incrediblepeople who are passionate about what they do & are always ready to support you! If you’re excited about making a real impact and being part of something special, we can’t wait to hear from you! #J-18808-Ljbffr

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Helix - A Hines Company Helix is a specialist property management company established in 1996. We are focused on building long-lasting and transparent client and occupier relationships. We manage a nationwide portfolio of over 200 properties totalling around 7.5 million sq.ft. and comprising all commercial asset classes. Our whole business, including the accounts team, is under one roof with all staff based in the same Central London office. For further information, please visit Helix’s website: www.helixproperty.co.uk. In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering and customer centric approach in the UK. Helix has had a long-standing relationship with Hines over the past 10 years, providing property management services across the majority of properties in the Hines UK portfolio. The Assistant Building Manager will help with all aspects of the day-to-day management and will assist in providing first class service delivery of cleaning, security, reception, postal services, service desk, IT services, telephone and administration. This individual will also support the Facilities/Building Manager and Property Director/Surveyors whenever necessary. Responsibilities include, but are not limited to: • Maintain and manage the client’s property in a cost efficient manner., • Protect the interests of the client / Helix Property Advisors as their representative, and conduct any facilities/building related business in a professional and business-like manner at all times., • Total familiarisation with all layouts and systems for the building., • Liaise with the Facilities/Building Manager to ensure compliance with all H&S regulations and legal requirements at the building., • Administration to adhere to Helix, Safety, Health & Environmental (SHE) policies and any operational procedures., • Act within the authority delegated by Helix Property., • As requested, any other duties necessary in the interest of the smooth and efficient running of the building., • Ensure all duties and responsibilities are executed to the industry’s ‘Best Practice Standards’ and best practice at all times. Minimum Requirements include: • Proven Facilities / administrative experience, • Experience of liaising with clients, tenants, consultants and local authorities, • Knowledge of current Health & Safety legislation, • IOSH, • Similar experience within a competitor company, • Basic understanding of commercial leases / service charges, • Strong communication skills, both verbal and written, • Good numerical skills including computer literacy (Excel, Word, MS Outlook), • Ability to work alone or as part of a team, • Able to use initiative and take responsibility, • Ability to work under pressure At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs. While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. Includes both the global Hines organization and RIA AUM as of December 31, 2023. We are an equal opportunity employer and support workforce diversity. No calls or emails from third parties at this time please. #J-18808-Ljbffr

The Workplace Ambassador (WA) reports to the Senior Facilities Manager and serves as the local point of contact for all facilities‑related matters at the site. The WA directs, coordinates and escalates facilities matters as needed, owns front‑of‑house services, manages reception services and ensures facilities services are delivered effectively and efficiently. The WA maintains a high level of security awareness, knowledge of emergency evacuation procedures and health & safety protocols. On‑site – London, GBR • Meeting Room and Client Suite Management, • Professional, well‑groomed staff available to meet, greet and guide colleagues and clients to the respective meeting location., • Visitor and client experience shall be professional, warm and genuine., • Ensure all meeting rooms are kept clean, tidy and ready for use – ensuring the highest level of cleaning standards., • Pre‑checks to be conducted before every meeting., • Set up and reset of internal and external meeting rooms, training rooms or conference rooms., • Manage rooms to be set up appropriately according to individual booking and equipment requests; rooms should be reset as appropriate in line with daily booking schedules., • Support and manage the meeting room booking system, including booking all forward and same‑day reservations, cancellations and/or amendments as per client requests (site depending), ensuring frequent communication with end user regarding their booking., • Manage catering requests, AV or VC, room equipment, any special requirements, liaise with FM team/catering/security/other vendors to ensure all requests are fulfilled accordingly., • Ensure meeting room booking system is up to date – details for rooms are correct, assist with any booking inquiries and liaise with supporting teams if necessary., • Manage meeting room inventory checks., • All meeting rooms consumables, including F&B, should be refilled and reset after each meeting where appropriate., • Obtain all external attendee names of visitors and prepare a daily visitor arrival list for the next working day., • Encourage and nudge appropriate booking behaviour and provide utilisation reporting including block booking, no shows, etc., • Hospitality and Events Management, • Manage and follow up on the event set up/run‑down on the respective floor, ensuring everything is in order including technology assistance and all teams involved are pre‑pped for required activities., • Assist with coordination of events: supervise the set‑up/dismantling of event venues, perform risk assessments; liaise with necessary teams (security, housekeeping etc.) as necessary to ensure a consistent level of service., • Provide food and beverage service for external/client suite meetings or events. Manage with Hospitality lead and coordinate with vendors if necessary for large catering functions, fine dining, any special requests, etc., • Supervise and be present throughout event., • Assist with any ‘ad‑hoc’ requirements or requests related to functions and events., • Assist with communications to promote, confirm attendances, create name badges, etc., • Assist with any other internal events led by business as requested., • Provide team briefs for wider workplace team on upcoming events, conferences, client suite events to ensure all teams are aware of activities., • Reception and Visitor Management, • Always deliver 5* customer service with a professional and presentable appearance., • Meet and greet all staff, customers and visitors professionally and cheerfully., • Ensure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIs., • Serve as an information source for staff and customers – assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriate., • Be approachable and interact with guests and members of staff of all levels in a professional and friendly manner., • Manage all visitor categories in line with security protocol., • Inform hosts of the arrival of their guests or escort to host/meeting room (in line with security practices)., • Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriate., • Issue and control visitor security passes; liaise and interact with security to guarantee a safe working environment for all visitors and staff., • Proactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues or system faults where necessary., • To be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customers., • Suggest ideas for developing and evolving the reception services and assist in implementing these ideas., • Regularly monitor customer feedback and produce an appropriate action plan based on the results., • Welcome new joiners and provide in‑person or virtual orientation tours/supporting documentation and media., • Brief visitors on arrival on fire evacuation procedures – emergency exits, evacuation routes and assembly points., • Site Operations, • Conduct daily meeting room and office checks., • Daily walk rounds to ensure high standard is kept throughout all FM concerns (cleaning, maintenance) and logged in JLL system., • Liaise with facilities team to ensure all work orders are completed within agreed suitable timeframe., • Manage all requests on the Facilities help‑desk and liaise with service providers., • Communicate effectively to other team members and keep Assistant Facilities Manager informed at all times., • Handle/Assist with incoming and outgoing mail enquiries according to the existing procedures., • Assist in coordinating the repair and maintenance of office equipment and in the ordering of office supplies., • Keep accurate and update records of office seating plan., • Ensure accurate and detailed hand‑over is planned & passed on (for tasks within responsibility), if absent from the business. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. #J-18808-Ljbffr

Commercial & Financial Awareness JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Reports to: UK Guest Services Manager Location: Kings Place, London N1 Hours: 40 hours per week, Monday to Friday (flexibility for occasional out-of-hours events required) About JLL JLL supports the Whole You, personally and professionally. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Role Purpose The Workplace Team Leader is a strategic operational role responsible for leading and developing high-performing team to deliver exceptional workplace experiences at Kings Place, London N1. Working with a high-profile client (Rolls-Royce) where attention to detail and relationship management are key drivers of success, this role combines hands‑on leadership with operational excellence. You will ensure all front-of-house and workplace services exceed client expectations while fostering a culture of continuous improvement, employee engagement, and creating an environment for everyone to thrive. Main Duties Leadership & People Management • Lead, inspire, and develop the Front of House / Cleaning team through effective coaching, training, and day-to-day management to consistently deliver first-class customer service, • Conduct regular one-to-ones, performance reviews, and team meetings to support professional development and maintain high team morale, • Manage team schedules, annual leave requests, and absence reporting to ensure adequate coverage at all times, • Foster a positive, inclusive team culture that aligns with JLL values and promotes collaboration, • Set clear objectives for team members that link to wider business strategy, • Act as an escalation point for complex customer service issues, supporting the team in resolving challenges effectively, • Oversee and coordinate with the onsite cleaning team to ensure quality service delivery and adherence to operational standards, • Deputise for the Assistant Facilities Manager during holidays or absences, ensuring seamless operational continuity Customer Experience Excellence • Drive and maintain exceptional standards of customer service for all internal and external visitors, • Anticipate client and visitor needs, demonstrating a proactive, solutions-focused approach with meticulous attention to detail, • Build and maintain strong, professional relationships with on-site clients and stakeholders, • Ensure all customer requests are handled efficiently, professionally, and to the highest standard, • Manage the visits diary and provide VIP concierge services, including meet-and-greet duties, • Handle complaints swiftly and professionally, ensuring effective resolution or appropriate escalation, • Proactively seek and review customer feedback, tracking remedial actions through to closure, • Engage confidently with clients and deliver presentations at stakeholder meetings Meetings & Events Management • Oversee meeting room bookings, set-up, and coordination for internal and client meetings in accordance with SLAs, • Ensure all meeting rooms, conference spaces, and event areas are prepared to defined standards, • Provide audio-visual and IT support for meetings, conferences, and events, • Collaborate with catering, hospitality, and other service providers to deliver seamless experiences, • Conduct monthly audits of reception, event, and meeting spaces to maintain quality standards, • Provide operational support to internal events and ad-hoc out-of-hours events, • Support the team with meeting room preparation, including reconfiguring furniture and dividing rooms Operational Excellence • Ensure all site activities are carried out effectively and delivered in line with contractual KPIs and SLAs, • Liaise with multiple service lines including cleaning, maintenance, and catering to coordinate quality service delivery, • Develop, implement, and maintain standard operating procedures, periodically reviewing and driving continuous improvement, • Raise and track maintenance, IT, and other service requests through JLL and client systems, • Conduct daily Health, Safety, Security & Environment inspections before building opening, • Oversee all contractor activity to minimise impact on site operations, • Support Facilities and service line managers with contractor activities and projects Health, Safety & Wellbeing • Act as a trained First Aider, providing immediate assistance in emergency situations, • Serve as a Fire Marshal, supporting and leading emergency evacuation procedures, • Work in accordance with all Health, Safety, Security & Environment policies, SOPs, and risk assessments, • Raise accident and incident reports and track through to closure, • Support personal emergency evacuation plans for less abled guests, • Report any health, safety, or maintenance concerns promptly to relevant departments, • Raise sprinkler and fire alarm isolation requests as required, • Ensure all events and activities are conducted safely and in line with regulations, • Support with all internal and external audits, • Maintain a key access list Communication & Reporting • Produce accurate reports and management information for the contract, including monthly utilisation statistics, • Maintain high-quality communication with clients, team members, and the wider business, • Attend weekly service line meetings and manager forum meetings, • Keep clients fully informed of all relevant operational matters, • Ensure operational support documentation including out-of-hours paperwork is maintained, • Conduct building induction sessions and site inductions for new starters, • Prepare and deliver professional presentations to clients and stakeholders, • Manage door access requests and maintain accurate records using Microsoft Excel, Word, and Outlook Commercial & Financial Awareness • Monitor, measure, and report on key performance indicators with client input, • Use KPI data and service reviews to identify opportunities for service enhancement, • Demonstrate strong commercial awareness and contribute to operational efficiency, • Maintain accurate records and use management information to support decision-making Innovation & Continuous Improvement • Identify and implement innovation opportunities within the site, • Foster a culture of continuous improvement within your teams, • Support your line manager with wider business projects and change initiatives, • Analyse management information data proactively to drive performance improvements Person Specification Essential Skills & Experience Proven experience in a customer-facing leadership or supervisory role, ideally within a high-profile or corporate environment. Strong people management skills with the ability to motivate, coach, and develop teams. Exceptional customer service orientation with a commitment to excellence and meticulous attention to detail. Clear understanding of Health & Safety practices, including risk assessments. Excellent written and oral communication skills, with confidence in client engagement and delivering presentations. Strong relationship management skills with the ability to build trust and credibility with high-profile clients. High attention to detail and ability to work in a fast-paced environment. Computer literate with proficiency in Microsoft Word, Excel, and Outlook. Understanding of audio-visual and IT systems, with the ability to explain these clearly to customers. Ability to work both independently and collaboratively as part of a team. Flexible approach to working hours when required for operational needs and out-of-hours events. Reliable, dependable, and able to self-direct with minimal supervision and work off own initiative. Desirable First Aid qualification (or willingness to obtain through company-provided training). Fire Marshal certification (or willingness to obtain through company-provided training). Previous experience in corporate facilities management, front-of-house operations, or workplace experience roles. Experience working to KPIs and SLAs in a client-facing environment. Personal Attributes Enthusiastic, conscientious, and proactive with a passion for creating an environment for everyone to thrive. Solutions-focused with a can‑do attitude. Calm under pressure with strong problem‑solving abilities. Professional appearance and demeanour at all times. Commitment to maintaining high standards for self and colleagues. Adaptable and resilient in a dynamic operational environment. Self‑motivated with strong initiative and the ability to direct both self and team effectively. Diplomatic and discreet when dealing with confidential or sensitive matters. Team player with an enthusiastic attitude who works efficiently and effectively both individually and as part of a team. What you can expect from us At JLL UK, we support each other's wellbeing and champion inclusivity and belonging across teams. We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within the UK and potentially across our global network. Join us in taking the more inspiring and optimistic path on our journey toward success in the dynamic UK facilities management landscape. #LI-DW2 At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Location: On-site –London, GBR #J-18808-Ljbffr

The Facilities Manager Workplace Experience Lead (FMWEL) will be responsible for managing all aspects Facilities services and associated contracts for The Fidelis Partnership (TFP)office premises across in 22 Bishopsgate, Lime Street and in collaboration with the Grace Hall Facilities Manager. The FMWEL will deputise for the Group Head of Facilities in their absence and be the point of contact for stake holder interactions. The 22 Bishopsgate Office will be the flagship operation in Facilities services across TFP, as such the FMWEL will be the main point of contact for Facilities in the UK, supporting the Facilities Management representatives from the smaller or regional offices as an SME for Facilities related issues. The FMWEL will work in conjunction with the Group Reception Manager in delivering exceptional customer service throughout the offices, maintaining, and enhancing the employee experience and simultaneously exceeding guest expectations. • The FMWEL will work in conjunction with the Group Reception Manager in delivering exceptional customer service throughout the offices, maintaining, and enhancing the employee experience and simultaneously exceeding guest expectations., • Lead, coach and develop the facilities team setting clear expectations, providing regular feedback and guidance, and identifying development opportunities to build capability, accountability and high performance,, • Create and agree an annual training plan to ensure cross training is achieved across all locations to build a strong team with contingency arrangements embedded into the work ethos., • Support and mentor junior members of the Facilities team including supply partners to build a flexible collaborative team across all locations., • Perform regular appraisal meetings and set structured achievable goals to promote personal development and embed a culture of ongoing improvement., • Support the GHFM in building a professional proactive team across all locations., • Ensure all offices are managed and maintained in a safe, secure and orderly manner to prevent accidents, incidents and ill health., • Take immediate action to resolve issues as soon as they are identified, and speak up promptly where risks or concerns are observed to help prevent incidents from occurring., • Ensure that all services, activities and planned maintenance routines comply with Health & Safety regulations and internal standards., • Ensure all Facilities contractors, suppliers and associated services are performing tasks in line with Health & Safety legislation. Review RAM’s and Permits to work to minimise the impact on employees and guests., • Using the companies preferred H&S monitoring tool Vantify, maintain all relevant health, Safety and compliance records including all incidents and accidents for TFP and associated companies across the UK Property portfolio in line with agreed KPI’s., • Provide comprehensive management reports to demonstrate HSSE compliance status to senior management and stakeholders including but not limited to, Workstation Assessment Health Summaries, Security audits, Contractor Management reports, Health & safety audit updates., • Act as the Chief Fire Warden for evacuations in the 22 Bishopsgate and support the planned evacuation schedule for the other Fidelis office locations., • Recruit First responders, (First Aiders and Fire Marshalls), arrange training, maintain records of training. Ensure there is adequate stock of First aid supplies and ensure AED devices are serviced and maintained., • Champion the continuous commitment to The Fidelis Partnership Environmental policy by introducing green initiatives, monitoring waste, improving recycling, and procuring sustainable products and services., • Maintain the security of the premises by ensuring strict security protocols are followed and ensuring all relevant staff are aware of the process. Monitor security of the buildings by integrating access reports, to ensure access levels are relevant to the job role. Ensure all leavers are deactivated from the system as soon as possible after they leave., • Manage the companies preferred Crisis management messaging tool to coordinate emergency procedures and manage incidents., • Ensure all actions created through Fire, General and Water Risk assessments are followed up and resolved in a timely manner., • Visitor Management – Ensure the FOH team are fully competent with the security arrangements and guest registration process for each UK location., • Meeting Room Management, working with the Group Reception manager, ensure that the Facilities in each room are well maintained, in working order and resolve maintenance issues promptly., • Best Practice – Share best practice across all locations to embed the culture of professional highest quality service standards in all FTFP associated offices., • Oversee small works projects and enhancements to the office ensuring the space is maintained to a safe and secure standard throughout the project., • Have a full and clear understanding of the supplier contracts and deliverables, including budgets, KPI’s, SLA’s and compliance. Ensure the suppliers are clear on expectations and deliver accordingly. Highlight any breached KPI’s to the GFM with evidence and data., • Monitor Supplier Costs against budget and highlight any variances., • Ensure regular review meetings are held with the main suppliers to encourage a partnership approach to services with the goal of providing The Fidelis Partnership with best-in-class office service across all aspects of Facilities., • Monitor Maintenance schedules and maintain relevant service records for the purpose of evidencing HSE compliance for all UK locations., • Oversee the schedule for cleaning, ensuring the highest standard of cleanliness is maintained throughout all areas., • Monitor and record Facilities costs to develop a clear budgeted approach for future expenses and maintain records for evidencing spend., • 3-5 years previous experience in the role of Facilities Manager or a Senior assistant Facilities Manager. Exposure to Health, Safety, Security and Compliance Management., • Strong team leader with a focus on exceptional customer service and can-do attitude., • Strong written and verbal communication skills with the ability to interact with services staff and executives with the same professional confidence, building relationships at every level of the organisation., • Ability to analyse a situation calmly, decide on the solution and act quickly to maintain services with minimal impact on the business., • A natural problem solver that takes ownership of a situation and follows the solution through to conclusion., • Very organised and proactive, with high attention to detail and excellent work ethic., • Good understanding of the Microsoft Suite (particularly Word, Outlook, Excel) and the desire to learn new systems, • Understand basic Health, Safety and Compliance in an office environment and a willingness to continue learning and implementing best practice in the workplace., • Able to work well independently and maintain a positive outlook when under pressure. #J-18808-Ljbffr

You will manage cleaning, security, mail and reception, line-manage the Facilities Assistant and Mail Room Manager, and oversee health and safety, building maintenance and supplier contracts. Walker Books group is seeking a Facilities Manager on a fixed-term contract to ensure the offices operate sm

Select how often (in days) to receive an alert: Date: 9 Sept 2026 Location: London Executive Assistant Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a uniqueselection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the worldand aims to inspire a life of beauty and culture. Through our heritage, Shiseido constantly creates high-quality, safe and innovative cosmetics anddevelop brands deeply loved by people from all over the world, in line with our mission: BeautyInnovations for a Better World. Executive Assistant The Executive Assistant plays a pivotal support role within Shiseido UKI, responsible for facilitatingand coordinating the administrative support directly for the UK&I Country Manager acting as thechampion for all their diary management, meeting coordination and preparations, travelarrangements and itineraries. You will also play a leading role in supporting up to 2 other leadership team members as/when theyrequire support with diary management and or retail partner meeting preparations. You will work closely with the HR Team, supporting wider office EDI events and activities, liaising withthe Office & Facilities Manager and Reception team. This is not a traditional administrative role. We are looking for an ambitious, proactive and highlyorganised professional who acts as a true business partner, helping senior leaders maximise theireffectiveness, drive priorities and stay focused on what matters most. This is a permanent position, based in our fabulous UK Head office where you are expected to work in a hybrid approach, 60% of your time typically spend in the office and the rest remotely – howeverthis will naturally flex depending on your stakeholders’ presence. As the EA, every day will be diverse. This role requires an autonomous operator who can alwaysbalance the needs of the Country Manager as a priority for operational execution. You will foster strong cross-functional collaborations with the HR Team as well as the wider EA community withinour EMEA Regional HQ. This role will focus on: • Providing high quality, timely and pro-active support to the Country General Manager, managing dailyschedule, meetings, calls, travel arrangements and itineraries., • Support with the Country General Manager’s presentations, and reports including liaison withindividuals/teams to gather and collate information., • Anticipate challenges, identify opportunities and propose solutions before issues arise., • Act as a key point of contact between the executive and internal and external stakeholders., • Support the Retail & Commercial Director / Finance Director with retail partner meeting arrangementsas and when is required, • Facilitate communication across functions and support alignment on key initiatives., • Work closely with the People and Payroll team for employee led activities as well as office support, • Manage the scheduling and logistics of large scale meetings/seminars/conferences., • Prepare executives for meetings through briefing materials, research, agendas and follow-up actions., • Manage confidential and sensitive information with discretion and professionalism., • Coordinate domestic and international travel arrangements, including detailed itineraries andcontingency planning., • Manage confidential and sensitive information with discretion and professionalism., • Coordinate new starter welcome and induction programmes for the country manager, • Managing and motivating the team to ensure good office standards and culture., • Project & Operational Support, • Lead and coordinate special projects as required., • Organise leadership meetings, offsites, town halls and key business events, summer parties., • Track deliverables, deadlines and business objectives., • Support preparation of presentations, reports and executive communications., • General office coordination support as requested by leadership of the Office & Facilities Manager (within HR) We value diversity and creativity in all that we do. Your suitability will come through arrange of experiences and backgrounds. Specifically, we encourage experiences from the below: • Experience supporting senior executives in a complex, fast-paced environment., • Proven ability to manage multiple competing priorities with minimal supervision., • Strong project management and organisational skills, • You are intellectually curious, commercially aware and relentlessly focused on deliveringexcellence, • You will anticipate needs before they arise, manage complex priorities with confidence andbuild strong relationships across the business and externally., • Ambitious and eager to grow beyond a traditional Executive Assistant role., • Curious, resourceful and continuously looking for ways to improve processes., • Confident, resilient and adaptable., • Positive, energetic and solutions-oriented., • Takes ownership and accountability for outcomes., • Passionate about delivering an exceptional experience for stakeholders., • Experience interacting with senior leadership teams and external stakeholders., • Excellent written and verbal communication skills, • Highly proactive with a "see it, solve it" mindset., • Exceptional attention to detail and commitment to quality., • Strong business judgment and problem-solving #J-18808-Ljbffr

Hines is seeking an Assistant Building Manager for its Helix portfolio in Central London to support day-to-day operations, including cleaning, security, reception, post, service desk, IT services and administration. This role supports the Facilities/Building Manager and Property Director, ensuring c

Become a Londoner We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards.Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel. We are currently recruiting for a Floor Manager at The Londoner, the role is for The Residence - a collection of three beautifully designed spaces just for hotel residents. The Y Bar, The Drawing Room, and The Whisky Room have been curated to meet our guests’ every work and leisure needs. Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition.A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors.Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards.Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel. At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture We are currently recruiting for a Floor Manager at The Londoner, the role is for The Residence - a collection of three beautifully designed spaces just for hotel residents. The Y Bar, The Drawing Room, and The Whisky Room have been curated to meet our guests’ every work and leisure needs. • Lead, motivate, and develop a high-performing front-of-house team., • Ensure exceptional guest service standards are consistently delivered., • Oversee daily operations within The Residence, ensuring a seamless guest journey., • Manage team allocations, service flow, and operational efficiency., • Handle guest feedback, requests, and complaints with professionalism and care., • Maintain exceptional standards of cleanliness, presentation, and ambience throughout all Residence spaces., • Support the delivery of food and beverage service to the highest luxury hospitality standards., • Drive guest satisfaction and identify opportunities to exceed expectations., • Collaborate closely with Reception, Housekeeping, Food & Beverage, and Guest Services teams., • Conduct training, coaching, and performance development for team members., • Ensure compliance with company procedures, health and safety regulations, and service standards., • Previous experience as a Floor Manager, Assistant Manager, Restaurant Manager, Lounge Manager, or similar leadership role within a luxury hotel, premium hospitality venue, or private members' club., • Outstanding guest service and relationship-building skills., • Strong leadership and team development experience., • Excellent communication and interpersonal abilities., • A hands-on approach with a passion for delivering exceptional hospitality., • Strong organisational and problem-solving skills., • Ability to remain calm and professional in a fast-paced environment., • Flexibility to work a variety of shifts, including weekends and holidays., • Competitive salary, • 28 days Holiday per annum including Bank Holidays increasing with long service, • Complimentary hot meals, salad bar and unlimited beverages provided daily, • Recommend a Friend Scheme of up to £500 per friend recommended., • Annual complimentary night stays within our hotels, • Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends, • Access to a discount platform for all of the most popular stores and outlets, • Auto enrolment into our company pension scheme, • Regular social events across all hotels, • Annual company recognition events held in January each year, • Wellbeing champions across all of the hotels, • Access to our company doctor for medical appointments and occupational health support, • Access for all hosts to our online learning platform Edwardian Academy, • Opportunities for promotion and a wide range of training programs to support your development In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. #J-18808-Ljbffr

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future. Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality. The Night Auditor plays a dual role, combining overnight front desk duties with the completion of daily financial reconciliations. Responsible for ensuring accuracy in guest accounts, balancing the hotel’s revenue, and preparing reports for management, the Night Auditor also serves as a key overnight contact for guests. This role requires attention to detail, financial accuracy, and a warm, professional approach to guest service, ensuring both smooth night operations and readiness for the following day. • Completes nightly balancing of guest folios and revenue postings., • Prepares and distributes end-of-day financial reports., • Identifies and resolves discrepancies with precision., • Provides a warm and professional welcome to late arrivals., • Assists guests with enquiries, requests, and check-in/out procedures., • Handles concerns or incidents with discretion., • Oversees the reception desk during night hours., • Coordinates with Night Manager and other departments as needed., • Ensures hotel readiness for the next day’s operations., • Prepares accurate audit reports for senior management review., • Records any overnight incidents or guest feedback., • Ensures smooth handover to the morning team., • Monitors property access and guest safety during the night., • Supports emergency procedures when required., • Maintains vigilance in guest and staff interactions., • Complete nightly financial audits, balancing guest accounts and revenue., • Prepare and deliver daily reports for Finance and Front Office management., • Process late check-ins, early departures, and guest requests., • Maintain accuracy in billing, postings, and cash handling., • Serve as a professional and approachable point of contact overnight., • Manage overnight enquiries, bookings and guest requests., • Support Night Manager in ensuring operational standards are upheld., • Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction., • Answer and manage incoming calls, emails and reservations, ensuring all communication is handles professionally and efficiently., • Accurately process payments and ensure the security of guest information., • Monitor safety and security of the property during the shift., • Conduct administrative tasks and system checks to support next-day readiness., • Record and communicate guest feedback and incidents in daily log.Respond to emergency situations calmly, ensuring guest and staff safety., • Maintain the reception and lobby area to a professional standard., • Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met., • Assistant the Night Manager in any tasks required to ensure smooth operations. This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. • Diploma or certificate in Hospitality, Accounting, or equivalent experience., • Previous experience as Night Auditor or in Front Office operations., • Strong numeracy and financial reconciliation skills., • Proficiency in Opera PMS or similar hotel management systems., • Fluent English required; additional languages are an advantage., • Overnight shifts, including weekends and bank holidays., • Extended periods of standing at reception., • Balance of guest-facing service and administrative tasks., • Requires focus during late/early hours. #J-18808-Ljbffr

The reservations office is open from 9am – 9pm, 7 days a week, your working hours will fall between these times. We are looking for a talented reservations agent with a positive attitude and a friendly personality to join the team. The reservations office is open from 9am – 9pm, 7 days a week, y

The role blends service desk duties with workshop coordination across parts, reception and workshop operations. ASI Recruitment is seeking a Senior Service Advisor / Assistant Workshop Manager for a Beckenham-based, family-run garage in Greater London. You'll support the Workshop Manager, coordinate

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... Located in the heart of East London, Hyatt Place London City East is a contemporary lifestyle hotel featuring 280 stylish guest rooms and suites, modern meeting and event facilities, and one of the capital's most exciting rooftop destinations, PocketSquare Skyline Bar & Terrace. Perfectly positioned between the City of London, Shoreditch, and Brick Lane, the hotel attracts a diverse mix of business and leisure travellers from across the globe. As part of the world-renowned Hyatt brand and managed by RBH Hospitality Management, we are committed to delivering exceptional guest experiences whilst creating an environment where our people can thrive and grow. As Reception Manager, you will be responsible for leading the Reception team, ensuring every guest receives an exceptional arrival, stay, and departure experience. You will be passionate about hospitality, operational excellence, and developing a high-performing team that consistently delivers memorable guest experiences. Reporting to the Front Office Manager, you will oversee the day-to-day operation of the Front Desk, ensuring brand standards are maintained, guest satisfaction targets are achieved, and operational procedures are followed effectively. You will act as a role model for the team, creating a positive and engaging environment while driving service excellence and commercial performance. You will play a key role in developing team members, managing guest relations, and ensuring efficient front office operations. This is an excellent opportunity for an experienced Front Office Supervisor, Guest Services Manager, or Assistant Reception Manager looking to take the next step in their hospitality leadership career. • Lead the Reception team in delivering outstanding, personalised service to every guest., • Ensure all arrivals, departures, and guest interactions are handled professionally and efficiently., • Create memorable experiences by anticipating guest needs and exceeding expectations., • Act as the primary point of contact for guest feedback, complaints, and service recovery situations., • Build strong relationships with VIPs, frequent guests, and long-stay residents., • Monitor guest satisfaction scores with the Guest Service Managers and implement actions to continuously improve the guest experience., • Ensure Hyatt standards are consistently delivered across all Front Office touchpoints., • Lead, motivate, and inspire the reception team to deliver exceptional performance., • Conduct training, coaching, and development activities to enhance individual and team performance., • Support recruitment, onboarding, and succession planning within the department., • Monitor team productivity and performance, providing regular feedback and recognition., • Promote a positive culture of teamwork, accountability, and guest-focused service., • Act as a role model, demonstrating professionalism, leadership, and a passion for hospitality., • Oversee the smooth day-to-day operation of Reception, ensuring all procedures are completed accurately and efficiently., • Monitor room availability, room status, and guest requests to maximise operational efficiency., • Ensure accurate management of reservations, billing, and payment procedures., • Work closely with Housekeeping, Maintenance, Reservations, Revenue, and other departments to ensure seamless operations., • Monitor compliance with brand standards, operating procedures, and guest service expectations., • Support the implementation of new initiatives, processes, and service improvements., • Ensure effective communication and handovers between shifts and departments., • Support the achievement of Front Office revenue targets through effective upselling and room allocation strategies., • Monitor daily arrivals and occupancy levels to maximise revenue opportunities., • Coach colleagues on upselling techniques and guest engagement opportunities., • Review departmental performance metrics and identify opportunities for improvement., • Assist in controlling departmental costs while maintaining service standards., • Support the wider hotel commercial strategy through proactive guest service and operational management., • Ensure compliance with all hotel policies, procedures, and health & safety requirements., • Maintain a safe and secure environment for guests, visitors, and colleagues., • Support emergency procedures and respond appropriately to incidents and guest concerns., • Ensure compliance with Hyatt and RBH brand standards at all times., • Complete audits, checks, and reporting requirements accurately and within required timescales., • Promote a culture of professionalism, accountability, and continuous improvement. As Reception Manager, you will be at the heart of the guest journey, creating exceptional first and last impressions while leading one of the hotel's most visible and important departments. Your leadership, passion for service excellence, and operational expertise will directly influence guest satisfaction, colleague engagement, and the overall success of the hotel. By developing your team, maintaining exceptional standards, and driving continuous improvement, you will help ensure Hyatt Place London City East remains a leading destination for guests visiting London. • Previous experience in a Reception Manager, Assistant Front Office Manager, Guest Services Manager, or senior Front Office leadership role., • A genuine passion for delivering exceptional guest experiences., • Strong leadership, coaching, and people development skills., • Excellent communication and interpersonal abilities., • Experience managing guest feedback, service recovery, and complaint resolution., • Strong organisational skills and the ability to prioritise effectively in a fast-paced environment., • Experience managing departmental rotas, staffing levels, and performance., • A commercial mindset with experience driving upselling and revenue opportunities., • Strong knowledge of Front Office operations, policies, and procedures., • Experience using Opera Cloud or a similar Property Management System., • Good knowledge of health & safety requirements and hotel compliance standards., • A proactive, hands-on approach with a commitment to leading by example., • Flexibility to work shifts, including weekends and public holidays when required., • Discounted hotel room rates for you and your friends & family, • An additional day's leave for your birthday, • Enhanced Maternity, adoption & shared parental leave, • Course Sponsorship, • 30% F&B discount at RBH hotels, • Refer a Friend scheme (earn £250 for each referral up to 5 referrals), • Flexible working arrangements, • Wagestream - choose how and when you get paid, • Life Insurance, • Employee Assistance Programme, • Social and wellness events and activities all year round, • Free meals on duty saving you over £1000 per year And much much more! RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact . #J-18808-Ljbffr

London, United Kingdom | Posted on 02/11/2025 • Salary & Package Market rates + excellent commission + bonus, • Date Opened 02/11/2025, • Job Type Permanent, • Skills Required EA, Sales, Recruitment, Business, Marketing, • Education/Qualifications Graduate Degree 2.1+, • Category Recruitment, • Right to Work in Country Unrestricted UK Right to Work, • City London, • State/Province City of London, • Country United Kingdom Advisory, Executive Search, Senior Appointments, Interim Management Consultants Founded in 2015, BluZinc are looking for a brilliant part Assistant to the CEO and part Recruiter / Researcher / Resourcer / Executive Search / Recruitment Consultant. Attached to London, a remote based job opening for our boutique talent acquisition and selection consultancy, growing based on exceptional performance results over the last 4 years; in response to client and candidate demand. Most our client clients have awesome digital marketing and eCommerce operations and technology teams, remote based, with head offices near Austin, Los Angeles, San Francisco, New York, Miami, Isle of Man, Durban, London and other cities. Client contacts include CEO, COO, CMO, CTO, CFO, VPHR, Senior Managers of small (under $100MM ARR in the USA), rapidly expanding, successful B2C consumer companies in health, wellness, fitness, food supplements, functional beverages, herbs, nutrition, nutraceuticals, organic skincare, fashion, and B2B eLearning (teaching marketing or business growth), Marketing Agencies and a some medium (over $100MM) to large size clients, all with a strong focus on Direct to Consumer business and sales/service models, mostly in the USA with more clients planned in London! Around 70% of this role is supporting recruitment consultancy sales, service, business development, candidate acquisition and selection, to help the CEO scale who will bring on more clients, jobs and then build out the internal BluZinc team of recruiters. This role could become General / Operations Manager or you will in the future help hire that type of person and move into a full time EA / PA. type focus.We have an established outsourced relationship for accounting, payroll, and bookkeeping. To be considered an ideal applicant, we need your experience, abilities, knowledge, goals, interests and aspirations to include most of: • Support to the CEO and be a recruiter, esnuring that the clients he manages are being serviced, experienced in customer sales & service, digital marketing, operations, people, process, procedures, digital technology (including Google Workplace), • Be point of contact for suppliers, affiliates, partners, reception, meeting management, travel, events, data, analytics, CRM, compliance, training, recruiting, HR, finance, credit, accounts (less than 3 day a month currently due to ousrourced suppliers and excellent digital proceses and efificiencies), • A good understanding of Digital Marketing, Media, Communications, Online Shops, eCommerce, Operations and comfortable with modern digital HR / recruitment marketing technology for sourcing and managing business, • Effective in sales, relationship management, rapport building, listening, questioning, persuasion, influencing, negotiating and always learning or open to coaching (this is important with candidates and for a future management role in this company), • If you are an experienced new business Marketing, eCommerce, or Operations recruiter with client contact relationships in funded start-upsor small, medium size growing companies or PSL relationshions in large corpoates, you can manage your own clients and be paid full commission and bonuses as per a Recruitment Consultant with extra financial rewards for bringing on clients, • Knowledge of winning, developing and delivering with repeat business in recruitment or marketing / advertising / digital agency services or D2C eCommerce consumer brand, • Headhunting, publishing adverts, emails, calls, interviews, managing the candidate relationships, ATS process, lead generation, marketing etc while being coached over several months on how to develop your own small client portfolio of high quality relationships that are enjoyable and lucrative or you may prefer to stay candidate focused and sales support rather than in a new business client facing role, • Contingency or retained Search and Selection services for Executive Recruitment, either confidential or client paid dual branded advertised selection, with base salaries are $80K-$400K+, • Contractor Placements or Interim Executive Management (only if you have existingclient contact relationships as a 360 degree consultant), • Home Based / Remote (USA positions will be self employed / 1099 consultants/ freelance), • High levels of emotional intelligence, empathy, rapport building, intelligent, critical thinking, initiative, competitive winner, amazing planning, prioritising and organising skills, • You are an excellent networker, charismatic, proactive in client and/or candidate development, self confident, self motivated, aware of integrated advertising, sales and marketing, will enjoy providing blog/vlog content for your branding communication andfor all the right reasons,be memorable on calls, in meetings and at industry events, • Assessment and selection, accurate, objective judgment, to ensure conversion to long term client/candidate culture fit and sustainable teams in profitable companies, • Our busiest operational times are UK afternoon and some early evenings due to many USA clients conducting Zoom interviews with potential candidates for our clients, • We rarely work beyond UK 7pm except for an emergency or when great things happen like managing offers and acceptances for new placements and it makes sense to do it today rather than tomorrow, • At present our mein manageemtn weekly meeting is on a Wednesday and a sales meeting on Thursday, • 2.1/1st Class University degree or equivenlwent / similar caliber, • Excellent communication skills in all mediums and formats including Business level English fluencyWe are a creative team, focused on quality, for constructive, productive and enjoyable experiences with everyone we work with... including you! Your career with us can be focused around resourcing candidates for a senior consultant or end to end on your own customer portfolio and/or team management or exec support while always contributing to fee earning with exceptional prospects and rewards. We can informally, confidentially connect with the curious or for those more serious about a career change, lets progress more swiftly to offer and joining over the short or medium term future.For more insight to our brand, values, services, clients, jobs, talent and culture search online for: BluZinc and apply ASAP! #J-18808-Ljbffr

Ships Leisure, on behalf of Orient Express Sailing Yachts, seeks an Assistant Spa Manager to lead on-board treatment delivery and cabin standards. This role blends senior Beauty Expert / Head Therapist responsibilities with team coaching, protocol follow-up, reception support, and day-to-day spa coo

Looking for an Executive Assistant who will play a pivotal role in supporting the executive team and ensuring the smooth operation of the theglobal administrative functions. They will be managing schedules, coordinating with the admin team in India, and providing interim support for sales activities till the companysecures a new sales assistant. • Compensation based on your competency and potential, • Opportunity to work in a growing London-based organisation, • Diary and Schedule Management: Coordinate and maintain the diary of the Director and Practice Manager, including scheduling appointments, meetings, and travel arrangements. Provide reminders for important tasks and deadlines to the executives., • Administrative Team Leadership: Manage and serve as the main point of contact for our administrative team in India. Ensure streamlined administrative operations across time zones and liaise with various departments to support company-wide projects and initiatives., • Communication: Act as a first point of contact: dealing with correspondence and phone calls directed to the Director and Practice Manager. Draft, review, and send communications to the Director and Practice Manager., • Sales Support: Provide interim support to the sales function by assisting with coordinating sales activities and maintaining client relations until the new sales assistant is hired. Assist with the preparation of sales reports and presentations., • Meeting and Event Coordination: Organize and attend meetings, ensuring the Director and Practice Manager are well-prepared for meetings. Prepare agendas, take minutes during meetings, and ensure action points are followed up., • Document Management: Prepare and manage documentation, including reports, proposals, and presentations. Maintain electronic filing systems, ensuring efficiency and compliance with company policies., • Credit Control: Oversee credit control for CompanyAccounting and CompanyPersonal Accounting. Require a weekly report with comments., • Admin Supervision: Ensure all accountants send scanned letters to clients and confirm no letters remain in the pigeonhole by the end of each week., • Document Handling: Oversee Stephen's responsibilities to scan all documents and shred letters by the end of the week., • Client Communication: Ensure the reception is informed about new clients and check the letter pile every other day to avoid missing any correspondence., • Client Facing Skills - UK and Europe, • Possesses Laptop/Desktop, • Willing to work for a growing organisation as per UK shift timing WFH (Remote) from India(UK shift) #J-18808-Ljbffr

Job tile: Assistant Reception Manager, Hotel Du Vin. Be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin. This target is achieved by everyone I the hotel focusing on the waste we produce and is