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  • Guest Experience Manager
    Guest Experience Manager
    il y a 2 jours
    Temps plein
    London

    Guest Experience Manager - Cove Cannon Street London We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests. There are no boundaries, in your role as Guest Experience Manager, as you will be responsible for your team in providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else. In this role you will be responsible for; - • Using your intuition to curate memorable experiences, to ensure our guests come back for more., • Creators of authentic experiences and sanctuaries for our guests from the moment they book, to when they arrive and leave. Immersing you, and your team into the local community to collaborate with local businesses in any way we can., • Support and deliver the guest experience through face-to-face interactions when guests are not receiving virtual support via our dedicated app. Ensuring all guest queries are provided and answered in an efficient and effective way., • Liase with edyn’s central Guest Services team, as the point of contact and reference for updates and activity of guest interactions via our dedicated app., • Ensure all properties operate within all health & safety and fire safety guidelines, ensuring team and guests alike are safe and secure., • Collaborate and network with the team through building connections virtually and in person to create an engaging, fun and creative way to forge commitment, learnings, passion and understanding across the brand and properties. What we look for. - • Previous management experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc)., • Previous team management experience., • An engaging people manager, who is able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties., • Tech savvy, someone who does not shy away from tech-based resolutions and interaction., • Clear verbal/written communication proficiency., • Flexible and adaptable approach with a can-do attitude. But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human. Our benefits. • Competitive salary, • Bonus scheme, • Excellent travel and development opportunities, • 25 days’ holiday (Inc bank holidays and the option to buy more), • Wellbeing benefits (cash plan and an Employee Assistance Programme), • Free nights in our properties, • Recognition schemes, • Pension (the tax efficient way), • Sick pay, • Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Not many Londoners live in the Square Mile, but for the duration of your stay, you can do just that. Mansion House station is minutes away and if you’re working in The City, the Bank of England and offices such as Deloitte and Accenture are on the doorstep. You’ll also have a whole host of restaurants and bars to choose from, and across the river, the South Bank and Borough Market to explore too. The Shard is nearby for sky-high dining, as is the Barbican for a spot of culture at the weekend. About edyn. Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe. About Cove. Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future. Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

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  • Reception Coordinator – Administration
    Reception Coordinator – Administration
    il y a 4 jours
    £23500–£26000 par an
    Temps plein
    Whitechapel, Tower Hamlets

    Reception Coordinator – Administration Location: Stepney Green, E1 4DT (This is a fully office based role) Salary: £23,500 - £26,000 Vacancy Type: Permanent, Monday to Friday 10am to 6pm, Saturday 11am to 5pm (You will get 1 day off during the week to compensate working on Saturday) Are you looking for a fresh challenge? Can you start at short notice? You will play a central role in ensuring the smooth operation of their office administration tasks, from general admin, general reception duties and H&S duties. You need to have reception or administration experienced, or both and be reliable and with good written and verbal customer service skills. Want more details about what you will be doing? Great - read on! Meet and greeting visitors, ensure the visitor log is completed and advising departments on their visitor’s arrival, as well as sending customer feedback emails. Receiving, signing and informing or distributing to relevant departments via Teams. Answer and direct calls via various platforms and assist tenants with queries, booking appointments or directing them in as to speak to the relevant persons. Assisting clients by explaining various lettings processes, collecting and informing them of what documentation is needed, taking any pending payments, distributing keys and feeding information back to the rest of the admin department. Assisting tenants with final account balance checks and end of tenancy payments outstanding. Send out various documents to landlords and tenants information requirements. Is your skill set? Excellent telephone manor and face to face customer service aptitude is a must. Great computer skill and knowledge of systems such as Word, Excel, Teams, Microsoft. Excellent communicator in both verbal and written English. 2 years established previous experience in reception and administration duties. Have a strong and confident nature, able to multitask and prioritise in a busy fast paced environment. Have great time management and organisational skills What we offer you! A open plan vibrant office with music, and fresh fruit available every day. Staff Benefits such as discounts in shops, restaurants, entertainment establishments, GP, Counselling and Wellness access, and regular paid for eye sight test. Additional annual leave, and SSP top up pay accrued with length of service* A day off for your birthday, and a wellness day off per year* Company closure between Christmas to New Year* Summer party as well as the annual winter party (*terms & conditions apply) To Apply If you feel you are a suitable candidate and would like to work for City Rooms, please don’t hesitate to apply.

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  • Front of House Supervisor
    Front of House Supervisor
    il y a 2 jours
    Temps plein
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Guest Experience Host
    Guest Experience Host
    il y a 2 jours
    Temps plein
    London

    Guest Experience Host - Cove Cannon & The Moorgate by Cove We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests. There are no boundaries, in your role as Guest Experience Host, as you will be responsible for providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else. As Guest Experience Host (in a nutshell) you will be responsible for delivering our guest experience by contributing a feeling of simplicity, calm and sanctuary seeking new and smarter ways to deliver soulful hospitality to our guests through creativity and innovation. What we look for. • Previous experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc)., • Self-sufficient, requiring little direction and day to day management., • Tech savvy, who does not shy away from tech-based resolutions and interaction., • Clear verbal/written communication proficiency., • Flexible and adaptable approach with a can-do attitude. But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human. Our benefits. • Competitive salary, • Bonus scheme, • 20 days’ holiday + Bank Holidays (plus the option to buy more), • Wellbeing benefits (cash plan and an Employee Assistance Programme), • Free nights in our properties, • Recognition schemes, • Pension (the tax efficient way), • Sick pay, • Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Namesake of its neighbourhood, The Moorgate sits between the business hot spots of The City and Liverpool Street – home of in-demand HQs and up-market restaurants and bars. Plus, it’s not far from the buzzing Shoreditch and Old Street, with their thriving arts scene, restaurants, and nightlife. About edyn. Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe. About Cove. Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future. Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

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  • Sales Manager
    Sales Manager
    il y a 18 jours
    £55200–£56500 par an
    Temps plein
    London

    Job Title: Sales Manager (SOC Code: 3556) Company: Viet Online LTD Location: 6 Henriques Street, London, England, E1 1NB Employment Type: Full-Time, Permanent Annual Salary: £55,200 – £56,500 About Viet Online LTD Viet Online LTD is a UK-based fashion wholesale and online retail company operating as a reseller and boutique platform connecting international fashion brands with consumers worldwide. The company sources, curates, and distributes fashion products including apparel, accessories, and trend-led collections through both wholesale partnerships and direct-to-consumer online channels. Operating from its London base at 6 Henriques Street, E1 1NB, the company combines strategic brand partnerships, digital commerce expertise, and global distribution capabilities to deliver curated fashion collections to retail buyers and individual customers across the UK and international markets. About the Role The Sales Manager is responsible for driving revenue growth across wholesale (B2B) and online retail (B2C) channels. This role combines strategic sales leadership, brand partnership development, and digital sales optimisation to expand Viet Online LTD’s market presence both domestically and internationally. You will lead business development initiatives, manage key brand and buyer relationships, oversee online sales performance, and identify new commercial opportunities within the global fashion marketplace. Key Responsibilities Sales & Business Development • Develop and implement comprehensive sales strategies for wholesale, reseller, and online boutique channels., • Identify, approach, and manage relationships with fashion brands, independent designers, retail buyers, boutiques, and online marketplaces., • Negotiate supply agreements, pricing structures, order volumes, and distribution arrangements., • Monitor sales performance, fashion trends, and market demand to optimise product selection and pricing strategies., • Expand international distribution networks and cross-border sales partnerships. Online Sales & Digital Growth • Oversee all online sales channels including company website, social media platforms (Instagram, Facebook, TikTok), and third-party marketplaces., • Ensure accurate product listings, pricing structures, and inventory synchronisation., • Collaborate with marketing teams to plan and execute digital campaigns, influencer collaborations, and seasonal launches., • Analyse e-commerce performance metrics including conversion rates, customer acquisition costs, and average order values., • Optimise customer journey and online buying experience to increase repeat purchases and global reach. Brand & Supplier Coordination • Build and maintain strong partnerships with fashion brands and suppliers., • Coordinate product launches, limited-edition releases, and exclusive collaborations., • Monitor supply chain timelines to ensure timely fulfilment of wholesale and retail orders., • Maintain high standards of product presentation, quality assurance, and brand representation. Leadership & Performance Management • Set sales targets and KPIs aligned with company growth objectives., • Monitor team performance and provide coaching to improve conversion, upselling, and account management., • Produce monthly performance reports covering revenue growth, wholesale account development, online sales metrics, and international expansion progress. Operational Oversight • Monitor inventory turnover, demand forecasting, and seasonal stock planning., • Identify slow-moving inventory and implement promotional or bundling strategies., • Ensure compliance with UK trading regulations and international sales requirements. Qualifications & Skills • Bachelor’s degree in Business, Marketing, Fashion Management, or a related field (preferred)., • Proven experience in fashion sales, wholesale management, online retail, or account management., • Strong understanding of fashion industry trends and global e-commerce markets., • Proven ability to negotiate commercial agreements and grow B2B partnerships., • Excellent communication and leadership skills., • Strong analytical skills with experience using CRM and e-commerce analytics tools., • Strong commercial awareness and passion for fashion retail and brand development. What We Offer • Competitive salary with performance-based incentives., • 28 days paid annual leave (including statutory holidays)., • Staff discounts on selected fashion collections., • Opportunity to work in a fast-growing international fashion business., • Career development within wholesale and global e-commerce sectors., • Dynamic, entrepreneurial working environment in London.

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  • Assistant Head Sommelier
    Assistant Head Sommelier
    il y a 1 mois
    £40000–£42500 par an
    Temps plein
    London

    Assistant Head Sommelier Are you passionate about creating memorable experiences for your guests and positively influencing the Team? If the answer to the above question, is a straight yes, then we would like to hear from you! About Sael: Sael, a British brasserie from Michelin star chef Jason Atherton. Sael, housed within the iconic St James’s Market, will celebrate all things British – from the menu, featuring only ingredients sourced from the British Isles, to the domestically-sourced furnishings, all of which will pay homage to the restaurant’s location in the heart of the Capital. The latest concept from award-winning, Michelin-starred chef Jason Atherton and his wife, co-director Ihra Atherton, Sael aims to be a beacon of British tastes, appealing to domestic and international visitors alike. About you: We are recruiting for a highly talented and experienced Assistant Head Sommelier to join our Team. As an Assistant Head Sommelier, you would have an eye for detail and be passionate and highly knowledgeable on wines. Ensure that you provide excellent and consistent service that is in line with our standards. You will go beyond and above the call of duty to ensure that every guest receives a lasting and memorable experience. Responsibilities: ·Possessing thorough knowledge of wines and London’s restaurant industry ·Assisting the Head Sommelier with the Wine List ·Continuously educating and training the restaurant Team to enhance their wine knowledge ·Delivering all aspects of the guest experience according to our standards ·Assist with performing stock takes ·Assist with producing financial reports ·Collaborate with the culinary Team to create wine pairing menus ·Stay updated on industry trends and new wine release ·Guest Service: Take orders, provide recommendations, and offer excellent customer service, ensuring a positive and memorable experience for every guest ·Assist the Head Sommelier with reviewing wine revenue, cost and latest wine trends, to devise well-informed adjustments to our wine sales and buying strategy ·The above is not an exhaustive list of duties. Requirements: • Proven experience as an Assistant Head Sommelier in an upscale Restaurant setting, • The ability to influence others through skills, knowledge and guidance to others, • Being able to maintain confidence and oversight in a high-volume brasserie during busy periods of the wine section, • Possessing a strong comprehension of the wine industry and its trends, • Strong communication and interpersonal skills, with a friendly and engaging personality, • Willingness to assist colleagues during busy periods, • Passion for creating memorable guests’ experiences and providing exceptional customer service, • ·Certification in sommelier training is desirable such as WSET/Court of Master Sommelier., • Person Specification:, • Bring in a positive and can-do attitude, • Been a Team Player, • Honesty and integrity., • What We Offer:, • Competitive salary package: Negotiable, depending on experience., • Employee benefits: 28 days of annual leave, • Complimentary meals whilst on duty, • Career Development Opportunities: We believe in fostering growth and offer opportunities for professional development within The Social Company, • Training & Development Opportunities: We are committed to enhancing your skills and knowledge so that you can be the best that you can be., • Location: Sael, 1 St James Market, London, SW1Y 4QQ, • Start Date: As soon as possible, • The Social Company is an Equal Opportunity Employer and welcomes Applicant from all walks of life.

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  • Skincare Sales Advisor
    Skincare Sales Advisor
    il y a 2 mois
    £10.5–£14 par heure
    Temps plein
    London

    Our small family run business is currently seeking a strong Sales Leader to create and implement new sales opportunities and nurture existing relationships. The Health and Beauty Sales person must be able to perform well within a team, have excellent communication skills to speak with customers and negotiate well with sales reps. They must also be prepared to work flexible hours, have an appreciation for success, and understand that our business is about customer satisfaction. We are looking for an experienced specialist in skin and hair care to join our small team. The Skincare consultant will be responsible for providing an inclusive and customer-centric experience for all customers as well as advising customers on the use of various product ranges. The successful candidate will have extensive experience in the beauty industry, will respond promptly to customers, and will be able to multitask effectively and efficiently. Stock control, negotiating and buying from client reps will also be required. Email us through our company website to apply. Responsibilities: Exceeding sales targets. Consulting with customers to determine their skin type, skincare concerns, and style preferences. Recommending and explaining how products are used to fit customer needs, preferences, and budgets. Completing sales, processing returns, and maintaining a balanced cash register. Planning and implementing product marketing events. Merchandising and maintaining attractive displays and managing inventory. Handling administrative and clerical duties, such as ordering stock and keeping stock inventory. Maintaining customer relationships through follow-up calls and mails. Understand the health and safety requirements for the work environment. Be able to communicate effectively with customers via telephone or in person to determine their needs and expectations. Responding to customer questions and complaints. Extensive and up-to-date knowledge of beauty trends, skincare products, and cosmetics. A passion for the beauty industry. If would like to apply please email us from our website.

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  • Mortgage Advisor
    Mortgage Advisor
    il y a 2 mois
    £25000–£30000 par an
    Temps plein
    Canary Wharf Estate, London

    Employed Mortgage Broker Landmark Private Finance (LPF) Location: Office-based / Hybrid (UK) Salary: £28,000 basic + uncapped commission Employment Type: Full-time, employed About Landmark Private Finance Landmark Private Finance (LPF) is a growing, Alongside LPF, the group includes Landmark Specialist Finance (LSF), our specialist lending arm focused on complex, high-value, and non-standard cases. This structure provides advisers with exposure not only to mainstream residential lending, but also to specialist finance, complex buy-to-let, bridging, development, second charge, and commercial funding, offering exceptional long-term career progression. The Role We are seeking an Employed Mortgage Broker to join LPF’s residential advisory team. The role offers strong lead support, full administrative backing, and the opportunity to progress into specialist and higher-value cases via LSF. This is an ideal opportunity for an adviser looking to build a long-term career within a group that actively supports development into specialist finance. Key Responsibilities Provide regulated mortgage advice to residential and buy-to-let clients Complete full fact-finds, affordability assessments, and suitability recommendations Source and recommend whole-of-market mortgage solutions Manage cases from submission through to completion Liaise with lenders, solicitors, surveyors, and internal teams Maintain FCA-compliant files and accurate records Deliver consistently high levels of client service Identify and refer suitable cases into Landmark Specialist Finance (LSF) for specialist lending solutions Requirements CeMAP qualified (or equivalent) Experience as a mortgage adviser/broker (employed or self-employed) Solid understanding of residential and buy-to-let lending Strong knowledge of FCA compliance and advice standards Professional, client-focused approach Ambition to progress into specialist or complex lending over time Career Progression Landmark offers immense career progression opportunities, including: Exposure to specialist finance cases via LSF Development into complex lending (bridging, development, second charge, commercial) Progression into senior adviser or specialist broker roles Long-term growth within a multi-entity financial services group What We Offer £28,000 basic salary Uncapped commission structure High-quality lead flow and internal referrals Dedicated administration and case progression support Access to specialist finance knowledge and mentorship Clear progression pathway within LPF and LSF Professional, growth-focused working environment

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