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Role: PFI Manager (Healthcare SPV) Location: Durham Contract: Permanent (4 days on site) Salary: 50k-70k plus package Overview We are working with a well established SPV on a complex healthcare project in Durham. The contract is approaching expiry, with significant activity underway as the asset progresses through the handback phase. The PFI Manager will sit within a consultancy team supporting the SPV and the client, providing operational, technical, and commercial oversight. The appointed PFI Manager will act as the senior on-site lead for the SPV, driving operational performance, handback readiness, and maintaining strong, positive relationships with Trust stakeholders, funders, and service providers. This is a challenging and high-profile role for an experienced PFI professional with handback exposure, strong healthcare knowledge, and the ability to manage complex stakeholder environments. Key Responsibilities • Act as the senior on-site PFI Manager representing the SPV, supporting the client through a complex healthcare PFI contract, • Lead handback preparation and execution, ensuring contractual, technical, and commercial obligations are met, • Build and maintain positive relationships with Trust stakeholders, funders, and FM partners, fostering collaboration and trust, • Oversee operational performance across hard and soft FM services, ensuring compliance with healthcare regulations and PFI standards, • Provide governance, reporting, and assurance to senior client stakeholders and the SPV, • Support commercial oversight, including financial performance, risk management, and value protection, • Coordinate multiple concurrent workstreams related to asset condition, lifecycle planning, and contract compliance, • Ensure robust documentation, audit trails, and readiness for formal handback processes, • Contribute to a collaborative, high-performing site culture alongside the on-site team Essential Experience • Proven experience in healthcare PFI environments, preferably acute hospital assets, • Hands-on PFI handback experience is essential, • Strong knowledge of asset management, lifecycle delivery, and compliance within live healthcare environments, • Experience managing operational performance across soft and hard FM services, • Demonstrable ability to build and maintain positive, long-term stakeholder relationships, • Commercially aware, able to support financial oversight and risk management, • Comfortable operating at a senior management level within a consultancy-client support model Personal Attributes • Credible, confident, and resilient PFI professional, • Strong stakeholder management and relationship-building skills, • Detail-focused, structured, and highly organised, • Calm, authoritative, and solution-focused in high-pressure situations, • Hands-on, pragmatic, and outcomes-driven

Chef Manager Monday to Friday - 7am to 3:30pm For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We’re looking for a Chef Manager who can do more than cook to join our Dine team in Spennymoor. This is a role for a hands-on leader who’s as confident at the stove as they are in a client meeting, someone who understands how to run a business, manage a team, and deliver food that delights. As the heartbeat of the site, you’ll oversee every aspect of the catering operation, from menu planning and team leadership to client relationships, budgets, compliance, and service delivery. Oversee the full catering operation from food to finance to front of house. Managing food costs, margins, waste and labour with commercial precision. Ensure compliance with food safety, health & safety and company standards at all times. Drive consistency and quality across the kitchen and wider catering operation. Proven experience as a Head Chef or Chef Manager with strong operational experience. A passion for fresh food, seasonal ingredients, and high-quality service delivery. Strong financial acumen. Excellent communication and people management skills. Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. xkybehq We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Job Description Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Chef Manager Location: Spennymoor, County DurhamSalary: Up to £29,000 per annum (DOE)Working Pattern: Monday to Friday - 7am to 3:30pm For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We’re looking for a Chef Manager who can do more than cook to join our Dine team in Spennymoor. This is a role for a hands-on leader who’s as confident at the stove as they are in a client meeting, someone who understands how to run a business, manage a team, and deliver food that delights. As the heartbeat of the site, you’ll oversee every aspect of the catering operation, from menu planning and team leadership to client relationships, budgets, compliance, and service delivery. You’ll cook with passion, lead with purpose, and run the outlet like it’s your own. What You’ll Be Doing: • Oversee the full catering operation from food to finance to front of house., • Lead, develop and motivate your team to deliver excellent service every day., • Managing food costs, margins, waste and labour with commercial precision., • Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact., • Ensure compliance with food safety, health & safety and company standards at all times., • Proven experience as a Head Chef or Chef Manager with strong operational experience., • A passion for fresh food, seasonal ingredients, and high-quality service delivery., • Great communication and leadership skills, you inspire others with your energy., • A strong sense of ownership and ability to manage client relationships., • Strong financial acumen. You understand P&L, cost control, and business KPIs. Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero by 2030. Job Reference: com/2602/40996001/52526251/SU #DINE Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. xrnqpay We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Chef Manager Please ensure you read the below overview and requirements for this employment opportunity completely. Location: Spennymoor, County DurhamSalary: Up to £29,000 per annum (DOE)Working Pattern: Monday to Friday - 7am to 3:30pm For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We're looking for a Chef Manager who can do more than cook to join our Dine team in Spennymoor. This is a role for a hands-on leader who's as confident at the stove as they are in a client meeting, someone who understands how to run a business, manage a team, and deliver food that delights. As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning and team leadership to client relationships, budgets, compliance, and service delivery. You'll cook with passion, lead with purpose, and run the outlet like it's your own. What You'll Be Doing: • Oversee the full catering operation from food to finance to front of house., • Lead, develop and motivate your team to deliver excellent service every day., • Managing food costs, margins, waste and labour with commercial precision., • Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact., • Ensure compliance with food safety, health & safety and company standards at all times., • Proven experience as a Head Chef or Chef Manager with strong operational experience., • A passion for fresh food, seasonal ingredients, and high-quality service delivery., • Great communication and leadership skills, you inspire others with your energy., • A strong sense of ownership and ability to manage client relationships., • Strong financial acumen. You understand P&L, cost control, and business KPIs. Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero by 2030. Job Reference: com SU Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. xcswzye We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

A Chartered Accountancy Practice in the Durham area is recruiting for a Client Manager to provide accountancy services and support to their clients.This will entail (with support), client bookkeeping, VAT return preparation, and preparation of sole trader, partnership and Ltd company accounts and tax returns.General duties include: • Main point of contact with clients, assisting clients with their ac...

We are looking for a keen and experienced service engineer, fitter, technician or mechanic to join our team. This is a fantastic opportunity for someone who is either an experienced powered access engineer OR maybe you are an experienced car mechanic, plant fitter or similar and want to do doing something a bit different. As a Workshop Service Engineer for Nationwide Platforms you will work within a busy depot to inspect, repair and maintain our machines ensuring that they are ready for use by our customers. Our machines are powered access machines such as booms and scissor lifts but don’t worry full training will be given. So, providing you have a great attitude and are willing to learn plus have some mechanical/ electrical engineering experience behind you then this could be the role for you. In reward we can offer you a competitive salary, life assurance x2 contractual salary, Westfield health care plan, 25 days holiday and a pension. Working hours are Monday - Friday 8am - 5.30pm. Responsibilities include: - Support the Senior Service Engineer in the effective running of the Depot workshop within the region. Carry out pre-delivery inspections (PDI) of machines at client premises and at depot as required, and in conformance with manufacturer’s specification, company policy and the regulations affecting the use. Ensure that there is no deficiency or defect likely to affect the safe working of a machine. Notify appropriate manager of any defective or unsafe equipment. Repair machines at depot or on site as required to ensure conformance with manufactures specification and company policy. To complete planned maintenance activities including maintaining the appearance of the fleet to corporate standard. Handover machines to customers and familiarise customers with safe machine operation in accordance with company procedures. Act as an ambassador for the company, providing a high standard of customer care and being polite at all times. Relay appropriate customer queries to depot staff as required. Accurately complete all relevant paperwork including engineer’s report, off hire, pre/delivery inspection and service sheets. Update system on machine status change i.e. PDI carried out, Machine under repair, 6 monthly statutory Inspection completed. About you: - Relevant general engineering maintenance qualification, preferably to NVQ level 3 or equivalent. Experience in diesel engineering, auto electrics, hydraulics and diagnostics fault finding. Have a mature outlook and the ability to prioritise tasks and work well under pressure. Understand the importance of excellent customer service. Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

HVAC Engineer - Durham Company: CBRE Global Workplace Solutions Company Profile CBRE is the global leader in real estate services, leveraging the industry's most powerful knowledge base to meet the commercial real estate needs of clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate services firm. We employ more than 100,000 people and operate across 48 countries. Role Overview We are recruiting an HVAC Multi Skilled Engineer to join our team based in Durham. The successful candidate will perform both electrical and mechanical maintenance across plant, equipment and building services. Key Responsibilities Identify and manage risks associated with onsite equipment, including critical spares and plant performance improvements. Manage environmental conditions via the BMS system and ensure plant and equipment operate efficiently. Use new technologies and equipment to maintain a safe, comfortable working environment, liaising with the client on reactive and planned tasks. Carry out fault-finding on a wide range of HVAC plant and equipment, with a strong focus on VRV/VRF systems. Work safely with refrigerants, ensuring compliance with F‑Gas handling requirements. Support team members on Health & Safety matters. Act as Energy Champion and assist as Safety Champion when required. Provide electrical and mechanical expertise to the maintenance team. Prepare, follow and review Risk Assessments and Method Statements. Complete all required documentation in line with legislative and company standards. Use mobile devices to manage, record and complete tasks via the CAFM system. Plan daily work using email and calendar tools to ensure efficient task completion. Liaise with the onsite Supervisor and Account Manager to resolve building services issues. Deputise for the Site Supervisor during periods of absence. Work overtime when required, including nights and weekends if necessary. Supervise and manage subcontractors as needed. Participate in an on‑call rota for out‑of‑hours emergency response. Undertake additional ad‑hoc duties as required. Experience & Qualifications Required Recognised or time‑served apprenticeship. Strong, proven experience in HVAC maintenance. Mechanical qualifications to a City & Guilds standard. Good multi‑skilled capability. Strong fault‑finding skills. Ability to supervise contractors. Competence in producing Risk Assessments and Method Statements. Ability to prepare and understand permits and safe systems of work. F‑Gas certification and experience working with refrigerants. Desirable Qualifications Working at Height qualification. IPAF / PASMA certification. AP qualifications. Experience with BMS systems. Knowledge of HVAC controls

Junior Cost Consultant / Quantity Surveyor Location: Durham (Hybrid) Hours: 40 Hours per Week Rate: £318 per day (Ltd – based on 8-hour day) Duration: 12 months + Overview: Our client is an Engineering and Project Services consultancy seeking a Junior Cost Consultant / Quantity Surveyor to support the delivery of water infrastructure projects in Durham under the Northumbrian Water framework. Reporting to the Frame Manager, you will provide commercial support across multiple live projects within the AMP 8 programme, ensuring robust cost control, contract administration, and financial reporting. This is an excellent opportunity to work within a regulated utilities environment on long-term infrastructure investment works. Duties: Support the commercial management of clean water and wastewater infrastructure projects Assist with NEC3 / NEC4 contract administration Manage and track Compensation Events and Early Warnings Support subcontractor procurement, tender analysis, and account management Prepare, review, and agree applications for payment Assist with cost forecasting, CVRs, and financial reporting Support change management processes in line with contract requirements Maintain accurate commercial records and contractual correspondence Liaise with operational, design, and project delivery teams Ensure compliance with framework and governance requirements Experience & Requirements Essential Demonstrated experience within the utilities sector (clean water, wastewater, or gas) Experience in a Quantity Surveying or commercial management role Working knowledge of NEC contracts Strong commercial awareness and cost control capability 2-5 years experience minimum Desirable Degree in Quantity Surveying or related commercial management discipline Working towards or holding MRICS (Chartered) status Experience operating within a regulated framework environment Additional Requirements Strong numerical, analytical, and reporting skills Excellent communication and stakeholder management abilities Ability to work under senior commercial leadership Full UK driving licence preferred Get in touch now If you’re seeking a new opportunity and believe you have the relevant skills and experience our client is seeking, then apply now or contact Stuart Cooper via LinkedIn. Millbank Holdings Ltd is an equal opportunities employer committed to creating an inclusive and diverse workforce. We welcome applications from all suitably qualified individuals, regardless of background, and encourage candidates from underrepresented groups to apply. We are proud to be a member of the Disability Confident Scheme, and we are committed to ensuring an accessible and supportive recruitment process for everyone. If you require any adjustments at any stage, please let us know and we’ll do our best to accommodate. Millbank operates as both an Employment Agency and an Employment Business

Chef Manager Location: Spennymoor, County Durham Salary: Up to £29,000 per annum (DOE) Working Pattern : Monday to Friday - 7am to 3:30pm For more information about careers at Dine Contract Catering and our benefits please visit: Careers at Dine Contract Catering We're looking for a Chef Manager who can do more than cook to join our Dine team in Spennymoor . This is a role for a hands-on leader who's as confident at the stove as they are in a client meeting, someone who understands how to run a business, manage a team, and deliver food that delights. As the heartbeat of the site, you'll oversee every aspect of the catering operation, from menu planning and team leadership to client relationships, budgets, compliance, and service delivery. You'll cook with passion, lead with purpose, and run the outlet like it's your own. What You'll Be Doing: Oversee the full catering operation from food to finance to front of house. Lead, develop and motivate your team to deliver excellent service every day. Managing food costs, margins, waste and labour with commercial precision. Build strong relationships with our clients and guests. Understanding their needs, exceeding expectations and delivering service with an impact. Ensure compliance with food safety, health & safety and company standards at all times. Drive consistency and quality across the kitchen and wider catering operation. What you'll bring to the table: Proven experience as a Head Chef or Chef Manager with strong operational experience. A passion for fresh food, seasonal ingredients, and high-quality service delivery. Great communication and leadership skills, you inspire others with your energy. A strong sense of ownership and ability to manage client relationships. Strong financial acumen. You understand P&L, cost control, and business KPIs. Excellent communication and people management skills. You build trust, lead by example, and bring out the best in your team. Hungry for more? We also offer exciting culinary pathways for team members who want to level up. With real-time mentoring, hands-on experience, and the chance to earn recognised qualifications, it's a delicious way to grow your skills while doing what you love. Dine provides tailored food services to 140 clients in the business and industry sector. With over two decades of industry experience, we pride ourselves on offering a personalised approach to our clients, whilst delivering outstanding service. Our passion lies in creating great-tasting menus, promoting sustainability, and proudly working with local suppliers and communities. That's why our menus feature only locally sourced, seasonal, and sustainable ingredients with a target of reaching Climate Zero by 2030. Job Reference: com/2602/40996001/52526251/SU #DINE Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKCT

Accountant, available between Senior Accountant to Client Manager,.

This is a rare opportunity to join an independent and client centred pensions business that’s growing organically and winning exciting new clients.

The Junior Client Services Manager (JCSM) is responsible for the complete client relationship of Dependable Solutions Inc. Junior Client Services Manager. Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client’s organization

Job Description An established firm of accountants based in Lincoln are looking to hire a Client Manager, to work out of their office in Lincoln. The firm has built a reputation for its proactive and client-focused approach, offering services such as fixed-price accounting, personal tax and self-ass

Looking for a role in a friendly, award-winning organisation?Our clients people are at the heart of everything they do, including their Company Ethos, and they work continuously to deliver the best to their clients and their staff.

A well-regarded recruitment agency in London is seeking a Client Account Manager to join their service department. This office-based role involves acting as the first point of contact for clients, ensuring exceptional customer service while managing contracts and resolving queries.

Blusource are working with a long established commercial property business to recruit a Part Time Client Finance Managerto join their small and friendly team in Rutland. Part Time Client Finance Manager.

Collaborate with Growth Leads and Account Managers to translate client objectives into clear project plans. Support client updates in collaboration with Account Managers. We're looking for a Project Manager to join Phiture on a 12-month fixed-term contract (maternity cover).

We are seeking a Client Services Executive to provide a profitable, efficient and professional service to client/s under the direction of the Client Services Manager. Excellent client‑management and relationship‑building skills, able to manage difficult clients and situations. Our client is an o

A notable accountancy firm, based within short distance of Newark-on-Trent, Grantham, Lincoln and Retford are seeking to hire a key Accountant job and open to applications anywhere from capable Practice Accountant through to Client Manager. The firm are seeking someone with high attention to detail,

PSP Payments Operations Consultant / Client Services Manager. PSP Payments Operations Consultant / Client Services Manager. Manage technical communications across internal teams, client stakeholders and senior leadership.

A leading aviation technology provider in Greater London is seeking a Product Manager to join its Product Management team. This role focuses on building and enhancing internal platforms for seamless trip management and client communication.

This role offers flexibility and a chance to manage a portfolio of clients, providing both accounting and advisory services. A tech-enabled accountancy practice in Derby is seeking an experienced Accountant to join their growing team as a Portfolio Manager.

Insurance Client Manager – Professional Services Group (UK). As a Client Manager, your key responsibilities will include leading the day-to-day management and renewal of an account portfolio made up of mid to large sized law firms, accountants and consultants. Build strong relationships with clien

A leading marketing agency in Greater London is seeking a Senior Client Service Manager to drive client relationships and oversee project delivery.

As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. You’ll be at the forefront of shaping client strategies, demonstrating Epsilon’s advanced digital marketing and MarTech solutions to create mea

A prominent housing services organization is seeking a Senior Client Services Manager to lead a dedicated team in Norwich. The successful candidate will oversee the delivery of person-centred housing support services, ensuring customer satisfaction and team performance. This role requires strong lea

Slice has put together a comprehensive package of products and services. Slice Merchant Services is seeking driven, ambitious outside sales professionals to join our most aggressive and lucrative Sales Representative Program ever offered. Get Paid while you learn an exciting new business in merchant

A leading finance solutions provider in the UK is seeking a Client Manager to oversee a portfolio of around 30 Invoice Finance clients.

The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. Client Success/Service, Clien

A global brand and design agency based in London seeks an experienced Senior Account Manager to join their Client Services team. The ideal candidate will have experience in client services, strong project management skills, and commercial acumen. This hybrid role focuses on understanding and transla

An organization focused on housing support seeks a Client Services Manager in Southampton to lead a dedicated team delivering person-centered housing support for customers experiencing homelessness. You will coach and manage performance while ensuring high-quality services.

The Senior Project Manager is responsible for managing eDiscovery projects to a case or client annual budget, consulting clients on eDiscovery best practices, and identifying preferred paths to completing projects with a focus on reducing costs, increasing speed of delivery and use of Lighthouse tec

Strong understanding of UHNW and corporate client expectations. Confident pitching to high-profile clients with professionalism and discretion. Private Client and Corporate divisions.

As a Senior Client Services Manager at Epsilon, you will be the driving force behind client success, leading a diverse portfolio of high-profile brands. You’ll be at the forefront of shaping client strategies, demonstrating Epsilon’s advanced digital marketing and MarTech solutions to create mea

Working closely with experienced Private Client Partners, Directors and Senior Managers and having the responsibility of helping develop new client relationships and deliver complex projects, identifying and pursuing new opportunities from within our market. We are seeking a Private Client UK/US Man

This role involves managing client engagements and supervising junior staff while focusing on delivering high-quality immigration services. A global advisory firm in Greater London is seeking an experienced Immigration Manager to lead the UK Inbound Immigration team.

A leading insurance brokerage in the United Kingdom is seeking a Client Manager for their healthcare team. This role focuses on managing the daily servicing of Healthcare and Casualty client accounts while ensuring compliance with regulatory standards. The role involves a variety of tasks, ensuring

Senior Client Services Manager at Epsilon responsible for client success across a diverse portfolio of high-profile brands. Shapes client strategies using Epsilon’s advanced digital marketing and MarTech solutions to create measurable value and develop client retention and growth. Reports to senio

Working closely with experienced Private Client Partners, Directors and Senior Managers and having the responsibility of helping develop new client relationships and deliver complex projects, identifying and pursuing new opportunities from within our market. Advising clients and internal stakeholder

Looking to add a motivated and detail-oriented Client Services / Junior Account Manager to join their Global Client Services Support function. You will ensure Client Services Business Partners have accurate, timely insights to support decision-making, client engagement, and commercial growth. The su

This is a full-time, remote role as a Financial Planning Administrator / Client Services Manager. Responsibilities include managing financial planning processes, providing excellent client service, maintaining client records, and offering support to financial advisors. The role requires excellent or

Developing and maintaining strong relationships with clients; providing advice and support to clients in relation to corporate and personal tax planning. The firm are flexible on level and can hire from Accountant up to Client Manager grade, so the salary range on offer is broad and will be decided

Ideal applicants should have client-facing experience in financial services and a commitment to excellence. A leading investment firm in Greater London is seeking a candidate to manage client relationships and ensure high-quality customer service. Responsibilities include handling portfolio instruct

A financial planning firm is seeking a Financial Planning Administrator / Client Services Manager for a full-time remote role. Responsibilities include managing financial planning processes, providing exceptional client service, and ensuring compliance with regulatory standards.