... complaints and related regulatory reporting, dealing with customer queries, payment investigations, user maintenance on the Bank's online banking platform, first line support for debit card ...
Review customer complaints and concerns and seek ways to improve the customer experience. In addition, you should be obtaining user feedback. * Analyse customer data to improve the customer ...
Review and respond to premium guest feedback and complaints on behalf of the business. * Act as the escalation point for significant complaints, ensuring positive outcomes. Requirements: * Proven ...
To ensure complaints and concerns are positively actioned and dealt with correctly 9.Ensure that sufficient back up resources are available for out of hours and emergency situations 10. To arrange ...
As required, address problematic situations where disputes with internal stakeholders could escalate beyond the remit of more junior members of the team and tackle complaints or potential complaints ...
Coordinate the release activities, OOS, deviations, complaints, and investigations provided by contract manufacturers. Ensure adherence of contract manufacturers to the Quality Agreements and assist ...
Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc. * Acting as main point of contact ...
You are tenacious in gathering online and offline customer insights - including research, customer contact, complaints and reviews - to advise your decisions. * Focus on how to get ideas off the ...
Investigate and take appropriate actions on incidents, accidents and complaints in line with policy and procedures, reporting them to the relevant consultants and/or Head of Outpatient services
Ensure that customer complaints and operational incidents are fully investigated and resolved effectively and in accordance with the businesses customer strategy and expected outcomes. Service ...
Ability to handle complaints and difficult situations * Touch Typing * A calm and cheery personality * Patience and calmness under pressure * A sense of humour * Good planning and organisations ...
Raise awareness of repetitive complaints or potential problems, with the Customer Service Supervisor * Be aware of and aim to meet the department's targets Person Specification: The ideal candidate ...
Carry out electrically biased investigations, analyses, research, and assessments to support NCRs, customer complaints, warranty claims, fault diagnosis, casualties, overhaul activities, creation of ...
Helping customers with any queries or complaints For the Home-Based Customer Service Representative role you will need: * Ability to communicate both over the telephone and face to face * Patience ...
... complaints, involved in inquests or defending clinical negligence claims.They have well-established team and are now looking to bring in another experienced Solicitor to the team - ideally to focus ...
Facilitate the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop * Ensure team has tools/training ...
Support development managers and cross-functional teams to actively conclude complaints and actions - handling escalated complaints where necessary whilst being the lead point of contact for ...
Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with company procedures. * Work as part of a team, supporting and respecting team ...
Handling customer complaints within 3 days and identifying resolutions that are fair to the customer and company where possible * Adhering to our commitment to Consumer Duty ensuring we put our ...
Successfully handling and resolving customer queries and complaints * Building relationships with key clients and internal employees * Maintain client user manuals and documents as their requirements ...
Escalate potential problems and complaints promptly * Monitor workflow to meet service levels * Perform accurate manual calculations * Support the team with complex projects as needed * Develop ...
Responding to customer queries and complaints in an efficient and professional manner. * Escalating customer issues with senior parts advisors and management when the need arises. * Adhering to ...
You will support risk management and safeguarding, and manage concerns, complaints and complements. Clinical Oversight: * Provide leadership and guidance to the clinical team, including therapists ...
Ensure effective handling of customer complaints * Product Disposition: Decide on the final disposition of returned, rejected, recalled, or falsified products * Compliance with National Laws : Ensure ...