To Assist FOMs in ensuring the effective and pro-active monitoring and measurement of potential complaints across the department via up-to-date Complaint log. * To Assist FOMs in reviewing customer ...
To respond to complaints made either to the Housing Association Ombudsman or the organisations own complaints procedure and ensure the prompt and adequate response to enquiries from MP's, Board ...
Provide guidance and advice to internal departments handling deviations and quality incidents. * Analyse deviation trends and customer complaints to identify trends and suggest improvement strategies
Efficiently manage and resolve student issues and complaints. * Collect and analyse feedback for continuous improvement and high satisfaction. * Coordinate with EP head office on post-arrival service ...
Responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses * Risk assessments, health and safety checks and routine testing requirements ensuring ...
We cover matters such as school admission appeals, exclusions, complaints, Special Educational Needs, discrimination, academic misconduct, non-academic misconduct, issues regarding PhDs and Fitness ...
They investigate complaints and resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities), as well as for our voluntary members (private ...
Responding to customer queries and complaints in an efficient and professional manner. * Escalating customer issues with senior parts advisors and management when the need arises. * Adhering to ...
Responding to requests from Customer Service Water Quality and Regulatory Response teams, you will ensure that the Water Quality Technicians are dealing with customer complaints, customer enquiries ...
The Case Officer will help triage investigations based on complaints made against individuals. Making risk assessments and determining where to escalate and triage cases to. This is a decision making ...
... escalated complaints; ensuring the maintenance of key relationships with partners and timely reporting of key performance indicators (KPI's). Just some of your day-to-day responsibilities will ...
... complaints, and ensure that an... ZIPC1_UKTJ
Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator. * Monitor own workflow to ensure service levels are achieved. * Accurately perform ...
The Practice Evaluation and Audit team work collaboratively with the Social Care Academy and Children's Social Care Complaints Team to identify required learning and development activity on both an ...
Handling Complaints and emergencies dealing with maintenance requests, noise complaints and have the necessary contacts to handle emergency situations * Handling the move-outs inspecting the property ...
Engaging with Clients, Freeholders, and Leaseholders, dealing with Complaints, holding AGMs, Directors' and Residents' meetings, budget management, maintenance/contractor management, and general ...
The purpose of this role will be to ensure reports, forms, complaints and process documents are correctly completed by the MSVC Teams, this will be done by reviewing these reports and forms ...
Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support. * Maintain detailed records of customer ...
Active logging, management and resolution of client's complaints in line with SCB complaints policy and stated turnaround times. Assessment & action of failure points, understanding and mitigating ...
Investigate any food quality customer complaints related to suppliers with their technical teams. * Test ingredients to ensure quality standards are being upheld by our suppliers centrally in the ...
... complaints professionally · Accountability for resident experience What are we looking for in a Junior Facilities Manager? · Experience working in residential or mixed use buildings. · Has ...
Address complaints from the community and report findings to your Team Manager. * Educating : Raise awareness about environmental crime and the importance of community participation in keeping the ...
Record and report any incidents or complaints to the managing agent. * Safekeeping of keys on behalf of residents and the estate. Recording at all times the signing in and out of keys. * Issuing of ...
The team provides advice, guidance and training support to Principals, Clerks and other members of staff in a range of areas, including governance, admissions, exclusions and complaints. The nature ...