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Working with stage 1 and stage 2 complaints. Interim Complaints Business Improvement Lead. Acting as the primary point of contact for residents regarding historic and overdue complaints.

Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office Contract: Temporary Ongoing Salary: £12 ...

Management of customer complaints, achieving customer satisfaction and quality assurance. * Performance management of the Customer Service team, setting KPIs and ensuring team members take ownership ...

Respond to incidents and complaints in a timely and appropriate manner, ensuring corrective actions are taken and reported appropriately. 7. Stakeholder Engagement and Communication: * Build and ...

Contribute to improving the customer experience by actively responding to queries and handling complaints, always following up with customers to identify areas of improvement. Build effective ...