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  • Application Support Lead
    Application Support Lead
    10 days ago
    £50000–£70000 yearly
    Full-time
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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  • Sales Account Manager (Property Services)
    Sales Account Manager (Property Services)
    12 days ago
    £56000–£60000 yearly
    Part-time
    Raynes Park, London

    Job Overview – Sales Account Manager (Property Services) We are seeking a highly motivated and experienced Sales Account Manager to lead business development activities and manage key client relationships within the UK residential property market, with a particular focus on Chinese-speaking clients. This role will be responsible for developing strategic partnerships with landlords, building a strong client portfolio, and driving sustainable revenue growth across our property services operations. The successful candidate will act as a trusted commercial liaison for clients and internal stakeholders, ensuring that tailored solutions are delivered in line with customer requirements and business objectives. Key Responsibilities • Identify, target, and secure new business opportunities within the UK property market, with an emphasis on serving Chinese-speaking investors, tenants, and landlords., • Develop and implement structured sales strategies, pipeline plans, and client acquisition initiatives to drive revenue growth and market penetration., • Build and maintain long-term relationships with key landlords, property developers, and tenant clients, ensuring high standards of customer satisfaction and retention., • Act as the primary account manager for major clients, providing professional advisory services, regular performance updates, and issue resolution support., • Collaborate closely with internal departments including lettings, marketing, compliance, and operations teams to ensure seamless service delivery., • Attend property viewings, negotiations, client meetings, and industry events to promote company services and maintain strong commercial visibility., • Accurately maintain CRM records relating to client profiles, sales performance, and communication history., • Prepare regular business development reports and sales forecasts for senior management., • Support marketing campaigns and market-promotion initiatives targeted at the Chinese-speaking property sector. Candidate Requirements • Excellent interpersonal and cross-cultural communication skills, with strong negotiation, persuasion, and problem-solving abilities., • Ability to manage multiple client accounts independently within a target-driven sales environment and consistently achieve agreed sales objectives., • Minimum 5 years’ experience within property services, real estate sales, or account management, with a proven track record of meeting or exceeding sales targets., • Substantial experience working with Chinese-speaking clients, preferably within the UK property market., • Strong understanding of the UK housing market, including landlord-tenant relationships and lettings procedures., • Proficient in CRM systems and Microsoft Office applications., • Bachelor’s degree or above in Business, Marketing, Real Estate, or a related discipline., • Fluency in spoken and written Mandarin and professional working proficiency in English; Cantonese language skills are desirable but not essential.

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  • Senior Immigration Caseworker (IAAS Level 2 Accredited)
    Senior Immigration Caseworker (IAAS Level 2 Accredited)
    2 months ago
    £30000–£40000 yearly
    Full-time
    Croydon

    Simman Solicitors, an SQM-accredited law firm, is seeking a dedicated and experienced Senior Immigration Caseworker (IAAS Level 2 Accredited) to join our growing team based at our Croydon office or Hayes office (Middlesex) London. This position is full-time, five days per week (Monday to Fridays), with working hours from 9:00am to 6:00pm. This is an excellent opportunity to work within a supportive environment delivering high-quality immigration and asylum services to the local community. We specialise in Immigration Law, providing both Legal Aid and private services across immigration, asylum, and human rights matters. The successful applicant will play a key role in managing complex cases and delivering high-quality legal representation. Requirements • IAAS Level 2 Senior Caseworker accreditation (Immigration and Asylum Accreditation Scheme), • Registered with the Law Society as a Level 2 Senior Accredited Caseworker, • Proven experience in publicly funded Immigration Law (LAA work), • Ability to work independently and without supervision Responsibilities • Manage the firm’s LAA Immigration and Asylum caseload, including appeals and judicial reviews, • Handle detention and fast-track matters, • Take client instructions, prepare cases, and maintain billing and compliance requirements, • Conduct monthly file reviews and ensure ongoing compliance with quality standards, • Provide excellent client care, particularly in sensitive human rights matters, • Update and manage case files using the firm’s LEAP system, • Advocacy experience before the Tribunal is an advantage Skills & Attributes • Excellent communication, interpersonal, and organisational skills, • Professional, proactive, and target-driven, with strong attention to detail, • Capable of working independently and as part of a team, • Commitment to maintaining the highest standards of client service and compliance Salary Competitive and reflective of experience, with flexibility for exceptional candidates. For solicitors or accredited supervisors, pay will reflect experience, efficiency, and responsibility.

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