Service Designer
hace 2 días
Glasgow
Service Designer – Public Sector (GDS Experience Essential) UK (Hybrid / Remote) Contract Immediate Start We’re looking for an experienced Service Designer with solid GDS experience to join a major public sector project. You’ll be part of a collaborative, customer-focused and agile delivery team, using User Centred Design (UCD) methods to help improve critical government services. Key responsibilities: • Lead the development of service blueprints, journey maps and experience maps., • Work closely with researchers, product managers and delivery teams to design and improve services end-to-end., • Develop, test and refine concepts and prototypes to explore design ideas and validate user needs., • Apply UCD principles throughout the design lifecycle to ensure decisions are grounded in real user evidence., • Support and participate in user research activities, helping to translate insights into actionable design improvements., • Work in an open, iterative and collaborative way as part of a multidisciplinary agile team., • Align service design work with agile workflows across all stages of the development lifecycle., • Strong public sector background and hands-on GDS framework experience (Discovery, Alpha, Beta, Live)., • Proven track record in User Centred Design, service mapping, and user research., • Experience in concept development and prototyping within agile environments., • Deep understanding of user-centred design practices and how they align with agile delivery., • Great communicator, collaborator and problem-solver., • Available to start immediately or at short notice.