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This position provides forecasting and demand modelling output for both a large field-based workforce and a contact centre operation.

Full time: PermanentAddress: EE Contact Centre, Rhydycar Business Park, Merthyr Tydfil.

Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications.

Represent SS&C Technologies at industry events, conferences, and client meetings as the face of the outsourced contact centre offering. Proven track record of success in new business development and sales leadership within outsourced contact centres or related BPO services. If you are a driven sales

As a Contact Centre Advisor, you will be the person who delivers delight in our contact centre by opening our guests’ eyes to the wonderful holidays they can enjoy, as well as answering all their questions and giving them a great feeling about Away Resorts. You will also have at least a year’s e

This hybrid role requires expertise in forecasting, demand planning, and capacity models within a contact centre environment. A recruitment agency is seeking a Contact Centre Forecasting & Demand Planning Specialist in the West Midlands, UK.

A leading insurance company in the UK is looking for a Voice & Contact Centre Service Manager to oversee the end-to-end delivery of global Voice and Contact Centre services.

Unified Communications & Contact Centre Product Manager. Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team.

We’re recruiting a “Contact Centre or Field Based Resource” experienced Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change

Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?.Then join our team to embark on an exciting career journey as our Customer Experience Specialist!.You’ll discover our working environment is unique.We empower our people and trust them to

A prominent housing association in London is seeking a Head of Contact Centre to provide strategic oversight and inspire a high-performing team.

Experience of designing, selling and deploying contact centre solutions and outsourcing services for contact centres. Working knowledge of Contact Centre solutions (e. Capgemini's Intelligent Customer Operations practice is focused on the design, build and operate across clients' Customer Operations

You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of AerialBuz and the main way our customers communicate with us. You'll be the first point of contact for any of our users who have questions, problems, feedback and co

The Contact Centre Solution SME is a senior expert responsible for shaping, designing, and guiding end‑to‑end contact centre solutions across omnichannel platforms including voice, chat, messaging, self‑service, and AI‑augmented interactions (Conversational AI). Contact Centre Solution Archi

This is a rare and exciting opportunity to shape the strategic direction of our Integrated Contact Centre (ICC), driving the delivery of high‑quality, safe, and responsive services for the communities we serve. As the senior leader responsible for 999, 111 and future call-handling service lines, y

And as a Contact Centre Advisor, there’s never been a better time to join. Being a Contact Centre Advisor is about so much more than bringing our coffee to the world. Experience working within a busy contact centre environment responding to a high number of calls each day.

Contact Centre and planning operation within a dynamic Housing Association. Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre a

A customer service organization is seeking an Outbound Bookings Advisor for a full-time role in Durham.The successful candidate will manage appointment bookings, follow up with clients, and provide exceptional customer service.Key skills include excellent communication and organizational capabilitie

A leading loyalty solutions provider is seeking a Tech Lead to enhance their contact centre products.

A financial services firm seeks a Senior Software Engineer to design and maintain AWS-based solutions for their contact centre platform in London.

As Contact Centre Manager (Sales), you will hold full accountability for sales and retention performance within a multi-site contact centre operation. Are you a commercially driven Contact Centre leader who thrives in a high-performance, sales-focused environment? My Client is seeking an experienced

The Contact Centre Solution SME is a senior expert responsible for shaping, designing, and guiding end-to-end contact centre solutions across omnichannel platforms including voice, chat, messaging, self-service, and AI-augmented interactions (Conversational AI). Job Role: Contact Centre Solution SME

Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.

This is a full-time, on-site role for an Outbound Bookings Advisor based in Durham.The Outbound Bookings Advisor will be responsible for managing appointment bookings, following up with clients, addressing queries, and providing exceptional customer service.The individual will conduct outbound calls

A recruitment agency is seeking an experienced Contact Centre Manager (Sales) in England to oversee sales and customer retention across multiple locations.

As a Contact Centre Advisor, you’ll be answering incoming guest enquiries, feedback and requests to make bookings via e-mails, chats, social media, and telephone calls. Proficiency in using Contact Centre software, and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Customer service exp

A growing international outsourcing firm is seeking a Finance Business Partner to provide financial insights and support within contact centre operations.

Part time: Permanent - 20 Hours per week.Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH.Competitive Salary: Starting at £26,116 pro-rata, rising to £26,738 pro-rata after 8 months, plus an uncapped monthly commission scheme .Online GP: Access to a private GP 24/7 for you and your imme

Business Manager - Automotive Contact Centre. Veritas Careers are recruiting for anEstablished and Highly Successful Automotive Retailer who have a requirement for a Business Manager to join their busy contact centre in Leicestershire.

Contact Centre and planning operation within a dynamic Housing Association. Working closely with senior stakeholders across the organisation, you'll optimise the customer journey, strengthen collaboration, and ensure stakeholders fully understand the purpose, value and impact of the Contact Centre a

Strong knowledge of WFM systems (Calabrio, Genesys, NICE, or similar) and omnichannel contact centre platforms. Background working in a fast‑moving, omnichannel contact centre is Essential. This is a great opportunity to join a Workforce Planning team and play a key role in helping Contact Centre

A leading financial technology firm in the UK is seeking an experienced Cloud Telephony & Contact Centre Engineer for a 12-month FTC contract. The role involves supporting a cloud-based contact centre migration and enhancing capabilities to improve customer and agent experiences.

This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect.

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. Deep understanding of modern contact centre operations.

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain industry. In this role, you will be the first point of contact for our valued clients, provid

A leading franchise dealership network in the UK is seeking an Inbound and Outbound advisor for their contact centre in Redditch. No prior contact centre experience is required, making this a great opportunity for those motivated and willing to learn.

A leading low-cost airline based in Luton is seeking a Finance Manager for its Disruption and Customer Contact Centre.

A prominent housing association is seeking a Head of Contact Centre to lead a high-performing team. This role involves strategic oversight of customer contact and planning operations.

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performanc

A leading loyalty solutions provider is seeking a Tech Lead in London to design and architect solutions for contact centre products.

A leading automotive retailer in the UK is seeking an experienced Business Manager for their contact centre.

We are looking for an Inbound and Outbound advisor to join our team at our contact centre located in Redditch. Previous contact centre experience is not required (although would be beneficial).

Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.