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Job Title: Delivery Manager – Essex and Suffolk Smart Metering Contract Location: Brentwood, Essex Contract Type: Full-time, Permanent Reports to: Contracts Manager (Director level) About the Role We are seeking an experienced and results-driven Delivery Manager to lead and oversee the successful execution of our smart metering contract across Essex. You will be responsible for the end-to-end delivery of metering installations, ensuring safety, quality, compliance, customer satisfaction, and contractual obligations are consistently met or exceeded. This is a pivotal role for managing field operations, driving performance, and supporting engineers across the region to deliver excellent service in line with regulatory and client expectations. Key Responsibilities • Operational Delivery:, • Manage the day-to-day delivery of smart meter installations across Essex, ensuring all work is completed safely, on time, and within budget., • Team Leadership:, • Lead and motivate a team of field engineers and supervisors, providing guidance, support, and performance management to ensure operational excellence., • Health & Safety Compliance:, • Ensure all work adheres to SHEQ regulations, company policies, and industry standards. Champion a culture of safety awareness and proactive risk management., • Client & Stakeholder Management:, • Act as the primary point of contact for clients regarding delivery performance. Build and maintain strong working relationships with clients, subcontractors, and internal departments., • Performance Management:, • Monitor KPIs (e.g., install volumes, first-time access, customer satisfaction, compliance, productivity). Drive continuous improvement through data analysis and operational reviews., • Resource & Logistics Planning:, • Collaborate with planning teams to ensure optimal resource allocation, routing, and scheduling for maximum efficiency., • Quality Assurance:, • Conduct audits and ensure all installations meet required standards and regulatory compliance., • Incident & Escalation Management:, • Take ownership of escalated issues, complaints, or incidents, and ensure timely resolution and lessons learned implementation. Key Requirements • Proven experience in managing field operations or delivery within the utilities sector preferably within a metering background., • Strong leadership skills with the ability to lead and develop large, distributed teams., • Good understanding of metering regulations, health and safety, and industry standards., • Excellent communication and stakeholder management abilities., • Analytical and data-driven approach to performance management., • Full UK driving license., • Relevant qualifications in electrical/gas metering or project management (desirable). Desirable Certifications (Not Essential) • SMSTS / SSSTS, • IOSH / NEBOSH, • NSWRA Supervisor units, • EUSR Water Hygiene What We Offer • Competitive salary and option of company vehicle, • Supportive and collaborative working environment, • Responsibility for offering the delivery of a key infrastructure project for Essex & Suffolk Base Location: Office-based (Brentwood Depot) Working Hours: Monday to Friday, 40 hours per week

Job Title: Site Supervisor – Smart Metering (Essex & Suffolk) Location: Essex and/or Suffolk (Field-based) Contract Type: Full-time, Permanent Reports to: Delivery Manager Role Overview We are seeking a proactive and safety-focused Site Supervisor to oversee daily field operations on our Smart Water Metering Contract across Essex and/or Suffolk. The successful candidate will play a key role in supervising site activities, ensuring all work is delivered to a high standard of safety, quality, and compliance. This role is ideal for someone with strong leadership and communication skills, who is well-versed in street works, site safety, and utility regulations. NSWRA Supervisor Units and EUSR Water Hygiene certification are mandatory. Key Responsibilities • Daily Site Supervision:, • Oversee and coordinate the activities of smart metering installation teams, ensuring works are completed safely, efficiently, and in line with contract and regulatory standards., • Safety & Compliance:, • Ensure strict adherence to Health & Safety regulations, including the New Roads and Street Works Act (NRSWA), and enforce all safety protocols on site., • Quality Assurance:, • Monitor the quality of installation works, conduct audits and inspections, and ensure any non-conformances are addressed and closed out promptly., • Site Coordination:, • Liaise with delivery managers, planners, and engineers to ensure efficient site setups, traffic management, reinstatement, and client requirements are met., • Customer Interaction:, • Act as a site-level point of contact for customer queries, complaints, or access issues. Support teams in delivering a positive customer experience., • Team Support & Briefings:, • Deliver daily briefings, toolbox talks, and support operational teams in the field. Ensure teams are fully briefed on job requirements, risks, and safety measures., • Documentation & Reporting:, • Maintain accurate site records, safety checks, and daily progress updates. Report incidents, near misses, and site issues in a timely manner. Required Qualifications & Certifications • NRSWA Supervisor Units (Essential – Must be valid), • EUSR Water Hygiene Card (Essential – Must be valid), • Full UK Driving Licence, • Experience supervising street works, utility or metering teams, • Good working knowledge of Health & Safety legislation and best practices in utility environments Desirable Experience & Skills • Previous experience in smart water metering or similar work stream, • First Aid at Work certification, • Strong understanding of reinstatement practices and traffic management, • Competent using handheld/mobile technology for reporting and auditing, • Ability to work independently and manage multiple teams across a geographic region What We Offer • Competitive salary and company vehicle, • Fuel card and equipment provided, • Ongoing training and development opportunities, • Supportive and safety-first working culture Base Location: Brentwood Depot (with regular travel across Essex or Suffolk), mainly site based Working Hours: Monday–Friday (occasional evening or weekend visits may be required)