Sales Office Administrator
hace 3 días
Chesterfield
THE ROLE You will be responsible for supporting a wide range of UK, ROI and internationally-based customers, alongside e-commerce. Responsible for processing orders, arranging shipments, communicating updates and liaising with the customers alongside internal teams, guaranteeing the best possible service. KEY AREAS OF RESPONSIBILITY • Ensure customers’ orders are input into the sales administration system., • Keep customers and wider Sales team updated on the progress of orders., • Co-ordinate the despatch of sales orders, ensuring all relevant documentation is in place., • Investigate and resolve customer sales queries., • Keep invoicing updated, contributing to end-of-month administration duties., • Support with the processing of Amazon orders., • Support the wider Sales Teams with account management and handling., • Regularly liaise with additional internal departments, including Marketing, Product, Production and Planning., • Respond to telephone and email queries., • Demonstrate full product and brand knowledge. Requirements • Be experienced in export sales administration., • Demonstrate excellent communication skills., • Work in a timely and productive manner., • Have experience in Access computer systems or a similar ERP system., • Demonstrate experience in handling and administrating to a wide customer base., • Understand international shipping requirements and restrictions., • Have experience using a range of transport companies for different markets., • Be experienced using Excel and Outlook., • Professionally and positively represent the company and its values at all times., • Be a team player, proactive, flexible, enthusiastic and demonstrate a ‘can-do’ attitude., • Be able to work to tight deadlines, ensuring work remains of the highest quality., • Demonstrate excellent organisational and time management skills., • Be able to work cross-functionally with relevant teams., • Be a people person who is hands-on and open to learning in a collaborative and creative environment., • At least two years’ experience in a relevant role., • At least one years’ experience of export administration., • Someone who is passionate and wants to hit the ground running, • Reasonably close proximity to the Head Office would be ideal, however, not essential., • Excellent working knowledge of Excel., • Excellent communication skills