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Account Manager Manchester £55,000 - £60,000 + Car Allowance Are you an experienced Account Manager with a passion for delivering top-tier building services maintenance? We're working with a well-established, multi-award-winning facilities services provider that has over three decades of experience supporting clients across corporate, healthcare, education, retail, transport, and manufacturing sectors. Their nationwide presence and commitment to compliance, energy efficiency, and personalised service make them a trusted name in the industry. Due to continued growth, an exciting opportunity has opened for a Account Manager to join their dynamic operations team. You'll be leading engineering teams to deliver high-quality mechanical and electrical building services maintenance across a designated client portfolios. This is a fantastic chance to step into a role where your leadership, technical expertise, and client relationship skills will be key to success. What You'll Be Doing: Client & Stakeholder Liaison Act as the principal interface between the client and the business, ensuring expectations are managed and consistently met. Build and maintain strong, trust-based relationships with key stakeholders, regularly attending client meetings, reviewing service delivery, resolving escalations, and identifying opportunities to enhance service performance and client satisfaction. Team Leadership Lead and manage a team of mobile and site-based engineers, including a dedicated Lead Engineer. Provide guidance, mentorship, and development opportunities to support individual and team growth. Champion a culture of accountability, technical excellence, and safety awareness through regular team briefings, performance reviews, and continuous improvement initiatives. Contract Delivery Ensure the effective, compliant, and profitable delivery of maintenance contracts across multiple sites. Maintain full operational ownership of the contract lifecycle, including mobilisation, service planning, resource allocation, risk management, and budgetary control. Ensure all contractual obligations are met and exceeded, in line with SLAs, KPIs, and client expectations. Service Management Oversee the delivery of both Planned Preventative Maintenance (PPM) and reactive maintenance services, ensuring all works are completed safely, efficiently, and to the required standard. Use CAFM systems to monitor task completion, analyse trends, and drive performance improvements. Prioritise first-time fixes and proactive maintenance strategies to minimise downtime and disruption. Subcontractor Oversight Manage third-party supplier and subcontractor relationships, ensuring all works are completed in compliance with contract specifications, health & safety legislation, and company procedures. Conduct audits, monitor performance against SLAs, and ensure all necessary documentation (RAMS, insurances, accreditations) is current and in place. Reporting & Commercial Tracking Produce and present operational reports detailing contract performance, site activity, and KPI compliance. Monitor contract financials including cost tracking, invoicing accuracy, margin protection, and WIP. Collaborate with finance and commercial teams to manage risk, support credit control, and ensure profitability is maintained or improved. Business Development Support the identification and delivery of growth opportunities within existing contracts. This includes managing variations, quoting for additional works, and assisting in the mobilisation of new contracts. Work closely with the business development and commercial teams to support tenders, client proposals, and strategic account expansion. HR Support Work alongside HR to assist in recruitment, onboarding, training, and development of site personnel. Support welfare and performance management processes, including return-to-work meetings, appraisals, and disciplinary procedures where required. Promote a positive workplace culture that prioritises wellbeing, diversity, and inclusion. What We're Looking For: Technical Background You will bring a solid technical foundation in either the electrical or mechanical building services industry, ideally supported by formal qualifications such as an NVQ Level 3, City & Guilds, or equivalent trade certification. This technical expertise will enable you to understand the complexities of building services systems, assess risks, and make informed decisions when managing engineering teams and subcontractors. M&E Contract Management Experience You will have a proven track record in managing Mechanical & Electrical (M&E) maintenance contracts within a Facilities Management environment. This includes end-to-end responsibility for service delivery across multiple sites or a key client portfolio, managing planned and reactive maintenance, statutory compliance, contract variations, and commercial performance. Leadership & Team Management Strong leadership capabilities are essential. You will have experience in managing multi-disciplinary engineering teams, including Lead Engineers and mobile/static operatives. Your role will involve setting performance expectations, mentoring, conducting regular reviews, and creating a positive, motivated, and compliant team culture. You'll be comfortable leading from the front and driving operational excellence through proactive team engagement. Client-Facing & Communication Skills Confident in dealing with senior client stakeholders, you will be capable of building trusted relationships and effectively managing expectations. Your communication skills—both written and verbal—will be key in presenting reports, handling escalations, delivering performance reviews, and participating in regular client meetings to ensure continued satisfaction and service improvement. Technical Support & Operational Oversight Your technical knowledge will allow you to confidently support engineers and subcontractors with troubleshooting, technical queries, and complex fault resolution. You'll act as an escalation point for technical issues, ensuring quality standards are maintained and works are delivered in line with both statutory regulations and client requirements. Compliance & Reporting Systems You'll be comfortable working with compliance management tools and contract reporting platforms such as Elogbooks , Planon , Concept Evolution , or similar CAFM systems. You will use these tools to track KPIs, close down actions, generate reports, manage reactive and PPM workflows, and ensure audit readiness across your contracts. ?? Fast-Paced & Target-Driven Environment This role demands the ability to thrive in a dynamic, high-pressure environment where priorities can change rapidly. You'll be adept at managing multiple workstreams, responding quickly to issues, and delivering results against contractual SLAs, financial targets, and operational deadlines—all while maintaining service quality and compliance standards. TPBN1_UKTJ

About MCR: MCR Property Group is a dynamic and active property development company with offices in Glasgow, Manchester, Birmingham and London. MCR is looking for enthusiastic and hands on dedicated people, able to work at a fast pace to join its expanding team. Good remuneration basis and the opportunity to grow with the company. Purpose of the role As Assistant Director of Finance, you will be ensuring financial stability through effective controls, adherence to relevant compliance and regulation, and the smooth running of day-to-day financial operations. Leading, developing and motivating the team of finance professionals at various stages of their careers, and being a figurehead for financial excellence. Key responsibilities include Leading an efficient and customer-focused transaction service covering the financial operations of the Group, including sales ledger, credit control, purchase ledger and banking but not limited to Ensuring technical strength and rigour throughout the team. Lead the month-end and year-end close functions, including rents and service charges, fixed assets, work in progress and general accounting processes Building, maintaining and documenting a strong and operationally suitable set of financial controls and instil a culture of compliance and control within the team and across the group developing and maintaining Financial Regulations appropriate to the structural composition of the organisation Ensuring the timely and accurate planning for, and preparation of, the Group's annual financial statements and those of subsidiaries Leading the relationship and processes of the internal systems and external auditors for the Group and, where necessary internal auditor, with a focus on quality, and assurance, whilst maintaining external relationships Building a culture of continual improvement within the Finance team, measuring and monitoring performance and taking responsibility for the overall quality of output of the team Taking part in leadership activities across MCR Group and advocating excellence within Finance and across the organisation Support the Leadership Team with financial information and reporting Improve manual areas/maintain efficient systems Requirements: Qualified Accountant (ACA, ACCA, or CIMA etc) Real Estate / Construction experience or a strong ability to adapt to a complex and regulated sector at a pace Excellent communication and presentation skills, both verbal and written including attention to detail Excellent time management and organisational skills Please note we do not offer hybrid/remote working options, this role is office based/on site depending on your role. TPBN1_UKTJ

Were looking for a Senior Data Analyst Fraud Analytics to join our Credit Risk team. This is a key role in the Financial Services business with responsibility for helping to drive fraud strategy to protect the business from fraud and other financial crime. To achieve this, you will be an experienced fraud strategy professional who is highly data literate, with good knowledge of platforms and techniques to combat fraud and other financial crime, and also have a good understanding of the interplay between minimising fraud and maximising sales.You will have experience using SQL, SAS or Python for data mining and analysis. You would report to the Senior Manager Fraud Strategy who is responsible for fraud and financial crime strategy. In the role you would work closely with other teams in the wider organisation, e.g. New Business Risk, Customer Operations, Warehouse Operations, Risk and Compliance and Digital Technology. What will you do as aSenior Data Analyst Fraud Analytics at N Brown? Provide support in all aspects of consumer fraud and financial crime, including knowledge of 1st and 3rd party fraud typologies and fraud detection data, techniques and platforms. Responsible for oversight of the fraud control rule structure, working closely with various third-party fraud prevention solution providers (e.g. Lexis Nexis Threatmetrix), and leading in elements of the continuous improvement in fraud strategy. Responsible for the ownership, design and implementation of fraud strategies, to detect and prevent 3rd party consumer credit fraud such as impersonation and account takeover, and 1st party fraud Use data analysis and modelling techniques to undertake complex analysis to continually optimise rules to detect fraud whilst minimising the impact to good sales, and present findings and recommendations to the team Be responsible for the evolution of fraud strategy monitoring, with written evaluation of performance, highlighting emerging risks or trends and initiating further actions and analysis. Monitor KPIs and KRIs to ensure new fraud risks and emerging trends are detected and reviewed in a timely fashion, and strategy changes are working as expected. Be a key fraud business lead for tactical and strategic initiatives, providing SME input to delivery leads. Build effective collaborations with other business areas and product owners across the company to ensure business change initiatives are delivered in line with fraud risk appetite and with appropriate fraud controls. Maintain knowledge of regulatory changes, ensuring fraud strategies adhere to all governance, financial crime and compliance standards. Provide SME support in the delivery of fraud and financial crime capabilities and strategies into the new Financial Services platform What skills and experience will you have? You have a degree in a STEM subject. You would have previous experience in data analysis and strategy development for fraud prevention and detection, working for a direct-to-consumer lender. You should be highly analytical with a demonstrated ability to solve problems through logical thinking. You have experience using SQL, SAS or Python for data mining and analysis. You would be comfortable extracting and analysing large datasets using SQL. You have excellent presentation skills and are able to explain complex analysis in a simple and concise way, using the Microsoft Office suite. You would be able to collaborate effectively by building good relationships with your peers across the business Whats in it for you as Senior Data Analyst Fraud Analytics? Hybrid working 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days Annual bonus scheme Enhanced maternity and adoption leave Company pension with up to 8% N Brown contribution Mental Health support both internally and externally, including access to our wellbeing champions and counselling services A range of financial wellbeing support Colleague discount across all N Brown brands Onsite café with subsidised rates and local restaurant discounts! Life Assurance and Private Medical Insurance Paid volunteer time N Brown who we are and why work for us? At N Brown, were committed to building a diverse workforce and creating an inclusive environment that values equality for all. Our vision is that by championing inclusion, well become the most loved and trusted fashion retailer. Diversity, Equity, Inclusion and Belonging are, therefore, at the heart of our culture. Ways of Working We offer hybrid working which varies across the business depending on the role youre in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So, if you are travelling by train, tram or bus were perfectly located, plus were surrounded by cool cafes, trendy bars and the best places to eat! Our working hours are 36.17 per week and our core working hours are between 10am - 4pm. Given we dont have strict working hours you can find the working pattern thats right for you. Our promise to you: Were an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. What happens when you apply to this role as Senior Data Analyst Fraud Analytics at N Brown? As soon as we receive your application, well send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck! TPBN1_UKTJ

The Team This is collection specialist role within the Working Capital Team based in the Manchester Finance Team assisting with achieving cash collection targets and including reporting and analysis duties relating to the Aged Debt, Query Resolution and Credit Control processes. This is a high value, fast paced role with the candidate responsible for supporting a number of senior partners with their debt collection across a variety of clients. This will be achieved through contacting clients AP teams directly, producing targeted reports to clients to drive payments or by working closely with Internal stakeholders to ensure all debt is collected in a timely fashion in line with team lock up targets. Collection Specialists should exhibit professionalism and trustworthiness and require excellent communication and negotiation skills, as well as an ability to work independently. Key Responsibilities Ensure invoice debts are collected in a timely manner, in line with the collections strategy to meet cash collection and debtor day targets as advised (set monthly) Hold regular meetings with partners and clients to ensure all relevant debts are chased as necessary, including production of targeted reports to drive correct payment behaviour. Establish good working relationships with relevant stakeholders. Follow up overdue invoices by telephone, email and letter within agreed time scales Escalating non-payment in a timely fashion to the appropriate level both within Finance and Front Office Maintaining accurate notes and statuses on the credit control module of Elite, to enable central management to review and report on the portfolio. Dealing with queries from case handlers, clients and other members of the Finance Department. Daily communication with cashiers and billing assistants. Using the Firm's systems to look up general queries on 3e, Axxia, IManage or Visual Files. Gain a good understanding of their ledger and be able to forecast position their month end position and plan a walk to target. Maintain up to date "How To" guides for each client or task to ensure work can be covered during absences. Ad hoc projects as required to support the management of outstanding client debts in line with agreed targets Essential Skills & Experience Credit Control experience, preferably within a law firm. Ability to communicate at a senior level Ability to manage & prioritise an extensive caseload, while also meeting other ad hoc objectives Ability to recognise potential risks to the Firm that should be escalated A working knowledge of Excel spreadsheets is required A working knowledge of 3E, Elite Collections (or similar) would be preferable. Strong communication skills A methodical approach and excellent attention to detail Ability to establish & maintain excellent relationships with both internal & external clients Ability to negotiate at a senior level and to influence towards a positive outcome for the Firm Ability to meet deadlines and work effectively and accurately, even when under pressure Ability to assist in promoting the role & importance of the Credit Control team within the Firm TPBN1_UKTJ

Our client is seeking an experienced and driven Credit Control Manager to lead their credit control function. Focus: Accounts Receivable / Credit Control. Focus: Accounts Receivable / Credit Control.

Kenton Black Finance are currently recruiting for a full-time and permanent Credit Control Specialist on behalf of a business that is based in the Bury area. Kenton Black Finance operate across the UK as a market leading recruitment partner, specialising in the attraction of finance talent across bo

Recruitment Consultant – The Portfolio Group. The Portfolio Group is a specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution. Ap

To succeed in this role, you will bring significant experience in Credit, Collections, and Customer Service. Leading the Credit Control team.

This is a high-impact leadership role, responsible for overseeing a team of around 20 colleagues across Sales to Cash Reconciliation, Billing, Cash Application, Credit Control, and Credit Risk. We are open to candidates at Senior Finance Manager level also for this role. Manage a team of ~20 across

Assess credit risk and assist with setting credit limits for new and existing clients. A Successful Credit Controller Will Have. Proven experience in credit control.

Portfolio Credit Control are delighted to be partnered with a well established and ever-growing company who specialise within professional services.

We are looking for a confident and knowledgeable Credit Control & Complaints Manager to take ownership of all formal complaints and lead our arrears team within the Manchester branch. Manage and respond to all tenant complaints, ensuring full compliance with our internal procedures and external regu

We're Hiring: Operations Optimisation Manager - Jaja Finance. At Jaja Finance, we're redefining the world of consumer finance-simplifying credit and putting customers back in control. We're on a mission to Make Simple, and now we're looking for an experienced Operations Optimisation Manager to help

Reporting to the Senior Credit Manageryou’ll be responsible for a team of Credit Controllers across multiple locations. People management experience in Credit Control. Raising the profile of the credit policies and Credit Management services.

Our client is seeking an experienced and motivated Team Leader to oversee their credit control function. Our client is seeking an experienced and motivated Team Leader to oversee their credit control function. The successful candidate will be responsible for managing the day-to-day tasks of the cred

The Portfolio Group is an award-winning specialist recruitment agency sourcing talented professionals across our four specialist Divisions for Payroll, Credit Control, Procurement, and HR & Reward while also partnering with businesses to offer a full RPO solution across the UK & ROI, and more recent

In de rol van Credit Control Team Lead ben je verantwoordelijk voor processen die te maken hebben met het betaalgedrag van onze klanten. Dit bereik je door nauw samen te werken met je team, je manager en andere teams binnen de organisatie. Je bent een teamspeler en hebt idealiter ervaring met het ma

Credit Control Experience: Previous experience in Credit Control or Accounts Receivable, ideally in insurance or financial services (2–3 years preferred). Do you have credit control experience?. Come and join our new Broker sales team in Manchester as our new Credit Controller!.

We’re Hiring: Operations Optimisation Manager — Jaja Finance. At Jaja Finance, we’re redefining the world of consumer finance—simplifying credit and putting customers back in control. We’re on a mission to Make Simple, and now we’re looking for an experienced Operations Optimisation Mana

Job Title: Accounts Assistant/ Credit Controller. You will be assisting the Property Accounts Manager with arrears management, various Credit Control processes and being the first point of contact for any accounts queries. Credit control/ arrears management/ recovery and legal proceedings.