Customer care jobs in Newcastle Upon Tyne - Page 2Crear alertas

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description The Team Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Job Summary The Professional Services Program Manager will lead services programs and projects as part of the delivery cycle, including handling all deployment resources and ensuring that all deliverables are met and delivered on-time and under budget. The Program Manager will drive customer deployment programs and projects including program, process initiatives, as well as partner with IT on systems and infrastructure processes. Key Responsibilities • Determine project partners and team structure/organization partners will include technical and business resources, • In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables, • Develop project timeline and landmarks using appropriate tools and techniques, • Build and execute project work plans and revise as appropriate to meet changing needs and requirements, • Identify resources needed and assign individual responsibilities and tasks, • Run day-to-day operational aspects of a project and scope, • Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc., • Review deliverables prepared by team before passing to client, • Effectively apply Palo Alto Networks Project Management methodology and implement project standards, • Minimize our exposure and risk on all projects, • Ensure project documents are complete, current, and stored appropriately, • Track and report team hours and expenses on a weekly basis, • Provide Executive Dashboards on overall project/program status, • Mentor project managers and project coordinators Qualifications Preferred Qualifications • BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required, • 8+ years of related work experience or leading complex projects desired, • Analyze project profitability, revenue, margins, bill rates, and utilization, • Strong proficiency with project management software, such as Microsoft Project and SmartSheets, • Good presentation skills including written, oral, presentation, • Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization, • Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments, • Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations, • Experience managing large scale (Global) deployments with multiple projects, teams and resources, • Project Management Institute PMP(r) certification or equivalent a plus, • Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus Additional Information Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

Within a rapidly changing, highly competitive sector, our client provides service/support excellence - ensuring analytical instrumentation is installed, calibrated and maintained to the highest industry standards. Our client is seeking a technical sales specialist to drive the sales of their extensive instrument service contracts across an array of laboratories/industries inc. (bio)pharmaceutical, food/bev, research, academia, CRO’s, CDMO’s and instruments (e.g. HPLC, GC, LC-MS, GC-MS, Mass Spectrometry, ICP) Using your consultative skills, you will guide and professionally advise your clients on the correct solutions for their requirements, as well as providing point of care services that allow research to continue to the highest industry standards. To succeed in this position your personality, tenacious character and problem-solving abilities will be called upon regularly, as well as your passion to provide world-class customer service. Candidates for this position must have: • Prior Scientific Sales experience (Service contracts preferred, but experience with selling CAPEX, consumables would be beneficial), • A degree in Chemistry, Biochemistry or Pharmaceutical Sciences (or similar), • UK Drivers License, • Right to work in the UK, • The ability to travel to the head office in Milton Keynes The role requires you to work from home, with a requirement to be office-based up to 50% of your time and 25% of your time visiting clients. For your services, the package provided includes: • An excellent basic salary including bonus (this can be explored further through application)., • 25 days holiday inc. bank holidays & Christmas, • Company pension scheme is provided, • Company Car, Laptop & Mobile phone Apply now to be contacted by one of our expert consultants today! Keywords: analytical service contracts, chromatography, mass spectrometry, business development, account management, technical sales, consultative sales, maintenance contracts, calibration contracts, multi-vendor services, UK-Wide, Hemel Hempstead, Reading, Stevenage, Northampton, Milton Keynes, Birmingham, Coventry, Oxford, Cambridge, London, Norwich, VRS9234PC. Please note that by submitting your application to VRS Ltd your details will be registered with us so that we can contact you about suitable job opportunities now and in future. You may unsubscribe at any time by emailing us directly via our website

Role Title: Senior Salesforce Solution Consultant – Healthcare & Life Sciences Location: UK (Remote / Hybrid) Reports to: Delivery Director Type: Full-time, Permanent About Ignyto Ignyto is the leading Salesforce consultancy partner, helping businesses across Europe transform their operations and accelerate growth through the power of Salesforce technologies. We work hand-in-hand with Salesforce teams and customers to design, implement, and scale digital solutions that drive measurable impact. Our Values At Ignyto, we live by the following core values: • Ownership – We all take individual responsibility for our work and outcomes., • Hard Working, Constantly Excellent & Reliable – We set very high standards and deliver consistently., • Transparency & Great Communication – Open, honest, and effective communication is key to our success., • Promise & Over Deliver – We go above and beyond to exceed expectations., • Honesty, Integrity, & Respect – We build trust through ethical business practices and mutual respect. We are seeking a highly experienced Senior Salesforce Solution Consultant or Architect with deep expertise in Healthcare & Life Sciences. You will lead world-class Salesforce implementations — including Health Cloud — and own the solution from discovery through to go-live. This includes running workshops, shaping architecture, designing end-to-end solutions, and ensuring our customers receive an exceptional delivery experience with measurable business impact. You will also play a key role in pre-sales, partnering with our sales team and Salesforce Account Executives to influence decision-makers, define solution vision, and bring industry credibility into the room. This role is ideal for a strong communicator and problem-solver who combines technical excellence, industry knowledge, and consulting presence to build trust, drive transformation, and deliver referenceable success for every customer. This is a high-visibility opportunity for a senior professional who wants to make a genuine impact across strategic projects and help shape the growth of a fast-rising Salesforce partner. Key ResponsibilitiesDelivery (70%) • Lead end-to-end Salesforce solution delivery (Health Cloud, Life Sciences Cloud, Sales Cloud, Service Cloud, Experience Cloud), • Run discovery sessions, client workshops, and solution design engagements, • Produce high-quality deliverables including solution designs, data models, user stories, security and integration designs, • Align solutions to healthcare workflows and compliance requirements (GDPR, PHI/PII, audit, access control), • Provide technical leadership and support to the delivery team to ensure quality outcomes, • Manage solution risks, assumptions, dependencies, and scope boundaries to prevent overruns, • Support testing, training, deployment and post-go-live stabilisation, • Support selected strategic opportunities with discovery, demo preparation, and solution visioning, • Shape compelling architecture narratives for target customers, • Present confidently to clinical, operational, business and IT stakeholders, • Provide LOE guidance, solution fit insight, and SOW input to the sales team, • 6–10+ years of Salesforce delivery experience (Senior Consultant to Architect level), • Proven experience delivering HLS-focused solutions, • Strong understanding of healthcare or financial services workflows (e.g., referral management, care coordination, patient engagement, contact centre operations, scheduling, and integration with EHR/clinical systems), • Strong solution design and HLD documentation capability, • Excellent communication, workshop, and demo skills, • Consulting experience in a customer-facing role is essential, • Base: Competitive - Depending on experience, • Bonus: 10–15%, aligned to successful delivery and pre-sales impact, • Benefits: Training and certification budget, • Competitive salary + bonus, • Opportunity to work with top Salesforce experts across Europe, • Fast career progression within a scaling consultancy, • Exposure to high-profile Salesforce projects, • Flexible remote / hybrid environment, • Culture that rewards initiative, ownership, and excellence

Customer Care Call AdvisorNewcastle, NE12 8BUSalary:Starting £24,000 basic increasing to £26,000 with role progression. Shift Pattern:Monday to Friday between 9am until 5:30pm

Responsibilities: • Overseas customer training (product installation, commissioning and maintenance, etc.), customer requirement collection;, • Handle after-sales ticket of the products and close ticket, improve product quality via cusotmer feedback and ensure customer satisfaction;, • Product spare parts management, daily management of spare parts, such as delivering good parts and collecting defactive parts, etc.;, • Collect customer requirement, transfer to R&D and communicate with them to make the product more robust and friendly, and follow up on the progress of tickets;, • To identify product and technical problems remotely and then provide relevant advice and solutions;, • Ensure that technical customer service care is high quality for all local business partners and end customers;, • Document all cases, inquiries, developments, changes, and resolutions on the internal database;, • On-site visits to troubleshoot PV systems and Conduct follow-up duties with customers;, • Collaborate with Sales, Presales, Product Solutions and Product teams. Qualifications • Must have a strong working knowledge of providing technical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products., • a technical degree in a related field such as power, renewables, solar, photovoltaics, electrical engineering., • more than 2 years of energy storage product service experience(Local electrician's certificate is preferred)., • Experienced background in Electronics or Electrical Engineering, Grid Power, or Smart Energy Technologies., • Local language and English is a must., • Willing to learn and enthusiastic about taking on new challenges.echnical, product, after-sales, customer service support and guidance for solar electronic, solar technology, or PV products.

Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters. Job Description Your Career As a Principal Consultant for SOC Transformation & XSIAM Deployment, you will be a seasoned leader at the forefront of our most strategic customer engagements. You will leverage a rare blend of consultative presence, deep technical mastery, and executive influence to guide our customers through complex SOC transformations. Your primary role is to drive these large-scale programs, ensuring the successful execution of foundational elements like seamless log migration and the development of sophisticated detection strategies, to deliver measurable security outcomes in highly dynamic enterprise environments. Your Impact • SECURITY CLEARANCE Eligibility Mandatory, • Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM, • Lead multi-national SOC transformation programs, consolidating fragmented detection and response processes into a unified, AI-driven platform, • Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy to full operationalization, • Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform, • Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats, • Fine-tune and optimize log sources and correlation rules to maximize system performance and detection efficacy, • Identify opportunities to enhance analyst alert handling and response through automation., • Transform ambiguity into structured action plans, driving accountability at every level of a customer engagement, • Build and mentor high-performing professional services teams that blend consulting, engineering, and change management expertise, • Partner with Product and R&D teams to incorporate field insights into roadmap priorities Qualifications Your Experience • A proven track record in modernizing Security Operations Centers (SOCs) to achieve automation, AI-driven detection, and measurable improvements in MTTD/MTTR, • Exceptional executive presence, with strong verbal and written communication skills to engage with stakeholders from the SOC analyst to the CISO, • Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations, • 10+ years of hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments, • 8+ years of experience with Security Operations Center (SOC) tooling, processes, and workflows, • Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence, • Ability to conceive, architect, and develop effective correlation and detection rules, • Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar, is a plus., • Strong expertise in Regular Expressions (Regex), • Relevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, etc.), is a plus, • Must be able to travel up to 30% Additional Information The Team Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.

🚀 About Webigence and Spark Travel Webigence has 25 years of experience crafting UX‑first, often highly complex software. Our engineers pair forward‑thinking agile practices with an obsession for intuitive design, shipping products that feel effortless even when the logic underneath is anything but. Alongside a handful of long‑standing third‑party clients, we’re scaling our own SaaS product—Spark Travel—at pace. You’ll join a smart, collaborative team that pushes each other to articulate and defend every architectural decision in pursuit of best‑in‑class software. Spark Travel itself is on a mission to drag the tailor‑made travel industry into the 21st century. Our cloud‑native platform unifies sales, supplier contracting, dynamic pricing, and on‑trip operations—everything from the first quote to the traveller’s safe return. The market is huge, the incumbents are slow, and we already have meaningful traction: roughly 35 customers and an accelerating sign‑up pace, a very healthy sales pipeline, and a roadmap brimming with genuinely novel features. With a fantastic existing team across engineering, product, customer success, marketing, and sales, we’re gearing up for hyper‑growth. We’re looking for two down‑to‑earth professional, a conscientious Senior Software Developer, to build on what already works and unlock our next wave of innovation. 🌟 Your Impact • Raise the bar sensibly. Whether you’re refining our Azure architecture as CTO or shipping revenue‑critical features as Senior Dev, you’ll set high standards without reinventing the wheel., • Champion intuitive user experiences. Both roles care deeply about usability, ensuring our platform feels effortless for travel pros and their travellers., • Own the craft. Understand the problem, ship the solution, measure the outcome—and when something’s working, double‑down on it., • Move the needle. Your work will streamline the day‑to‑day of leading tailor‑made tour operators and DMCs—enhancing trip experiences for their travellers as we scale. 🧭 Role Snapshot 2️⃣ Senior Software Developer • Be UK‑based (remote within the UK) with ability to attend occasional team meet‑ups in London (travel expenses covered)., • Design, build, and maintain features across the stack: .NET (C#) based API backends, Angular (TypeScript) based frontends, SQL Server, Cosmos DB., • Own mission‑critical modules such as pricing engines, itinerary or form builders, client proposal app, etc., • Write clean, tested code; automate everything from CI/CD pipelines (Azure DevOps/GitHub Actions) to performance benchmarks., • Investigate and diagnose issues and perform root cause analysis., • Collaborate cross-functionally with Product, Design, and Customer Success., • Propose incremental improvements and occasionally explore new tech (e.g. Azure OpenAI) when it clearly solves a problem. You might be our Senior Dev if… - Hold a 1st-class or 2:1 degree in Computer Science or a closely related discipline. - 4+ years building modern web or data applications with .NET and at least one JavaScript framework. - Hands-on experience with Azure or another major cloud provider, plus an understanding of microservices and event-driven architectures. - You love balancing delivery speed with technical excellence, and you’re keen to keep learning. 🎁 What We Offer • Competitive salary, equity options coming soon, • Remote‑first culture with asynchronous workflows, • Private healthcare, • Employer pension contributions above statutory, • Home‑office setup budget, • Coworking space allowance, • Flexible hours with async core overlap, • Professional‑development budget, • Conference & certification leave, • Choose‑your‑own‑tech toolkit, • Travel‑to‑London expenses for required in‑person meetings, • Collaborative and innovative company culture 📩 How to Apply • Send your CV., • Confirm you are currently living and legally able to work in the UK., • Share one project or decision you’re proud of, why it mattered, and what you learned. Please note: We are only considering UK‑based applicants who fully meet the role criteria. Applications that do not comply will not be considered now or in future hiring rounds. Deadline: 15th November 2025 (rolling review—apply early). Spark Travel is an equal‑opportunity employer and a welcoming neurodiverse team. We celebrate diversity and are committed to creating an inclusive environment for all. We’re not just saying that, we really mean it!

Senior AI Engineer The Essentials Location Remote UK, with expectation for attendance in the office for team meetings (approx. every two months) Employment Type Full-Time, Permanent The Opportunity Are you interested in making a difference by developing products used by the world’s largest Pharmaceutical Companies? Are you interested in working with pioneers in the field of AI and software engineering? Are you interested in innovating for impact? If you are then read on for a role with a difference where you can join our inspiring team and make a big difference with class-leading solutions. We are expanding and looking for an AI Engineer to join our team developing ground-breaking products using the latest AI and LLM (Large Language Model) agentic technologies. Our innovative solutions are transforming the industry, and we are looking for passionate individuals to join us in our mission to revolutionise healthcare in a role with a difference. Job Description We are seeking an AI Engineer with expertise in building scalable, production-grade systems and a passion for AI/LLM technologies and innovation. You will design, develop, and maintain our platform’s backend infrastructure, focusing on multi-tenant architectures, security, and efficient LLM integration. This role requires a strong understanding of Python web frameworks, cloud services (particularly AWS), and modern AI approaches including working with agentic architecture. Key Responsibilities Backend Development & Architecture - Design and implement scalable Python backend services, architect and maintain secure, high-performance, production multi-tenant systems, and develop RESTful and asynchronous APIs for internal and external use. LLM, Agents & AI Integration - Drive R&D innovation to meet client goals by building AI agentic workflows, advanced search, robust interaction and context management, and extending core model capabilities and protocols. Leadership & Collaboration - Collaborate on UI/UX integration, code reviews, architecture and roadmap decisions, and cross-functional work with data science, product, and commercial teams. Data Engineering - Design and maintain efficient data pipelines, ensuring smooth data flow between systems and LLM components while implementing robust validation, transformation, and enrichment processes. Cloud & Infrastructure - Design and implement AWS-based cloud infrastructure using infrastructure-as-code approaches and maintain CI/CD pipelines for reliable deployment and testing Security & Compliance - Operate to the highest security standards as expected by ISO27001 Qualifications and Skills Required Skills and Experience Ø 5+ years of Python backend development experience (fewer years’ experience is acceptable for exceptional candidates) Ø Strong experience of using LLMs/AI in a production setting and use of the latest techniques working with LLMs Ø Strong knowledge of cloud services (preferably AWS) and infrastructure-as-code Ø Experience with containerisation, orchestration, and CI/CD pipelines Ø Understanding of database scaling, caching strategies, and performance optimisation Ø Familiarity with LLM technologies and latest utilisation methodologies, including agentic workflows Ø Strong understanding of software design principles and coding standards Preferred Skills and Capabilities Ø Familiarity with React or other frontend technologies for better cross-team collaboration Ø Experience implementing LLM integration frameworks Ø Background in pharmaceutical or healthcare domain Ø Familiarity of working to ISMS ISO27001 standards Ø Growth mindset combined with tenacity Ø Entrepreneurial approach driven by curiosity and innovation Ø Deep customer centricity What We Offer Ø Competitive salary and benefits Ø Opportunities for professional growth Ø Flexible work hours and remote work Ø Collaborative, inclusive work environment Ø Chance to work on cutting-edge AI technologies with real-world impact Selection process • Screening interview with HR, • Introductory interview with hiring manager/technical exercise, • Capability interview with CEO/team members Circuit Medical Circuit Medical is a well-established, research-driven global consultancy that specialises in delivering comprehensive services to maximise the value of medical affairs and other functions to the biopharmaceutical industry. We proudly support leading global pharmaceutical companies such as AstraZeneca, Roche, Takeda, and many others. As we expand our digital offerings, we are building a suite of products aimed at enhancing quality, efficiency and performance for our clients and ultimately help patient care. Circuit Medical excels by being different, curious, innovative, working with ambiguity, being collaborative, communicative, all for the greater good and always delivering to a high quality. Circuit Medical welcomes everyone and creates inclusive teams where we celebrate different backgrounds, experiences, and perspectives. We encourage colleagues to bring their whole selves to work. We provide equal employment opportunities to applicants and employees without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, or disability. We promote a culture of trust, support, and acceptance.

Champion a proactive customer service culture that meets service levels and KPIs. An excellent customer service ethos, capable of handling sensitive situations with care. Knowledge of financial services, insurance, or customer‑focused industries.

This is a full-time role with a competitive salary range of £24,600 to £26,000 per annum, plus generous benefits. The role demands a strong emphasis on delivering high-quality customer care, alongside responsibilities in managing customer queries and providing front-of-house reception duties. A te

A leading automotive retailer in Newcastle upon Tyne is seeking an experienced Service Advisor to join their Aftersales Team.The role involves booking customer services, advising on warranty, managing high customer volumes, and maintaining records.With an OTE of up to £35,000 and a base salary of �

A leading construction company in Gateshead is seeking a Customer Care Coordinator to manage calls, coordinate material supply, and communicate with team members on defect management.

A leading automotive retailer is seeking an experienced Service Advisor to join their aftersales team in Newcastle upon Tyne.Responsibilities include booking services and repairs, advising customers, and managing a busy environment.The ideal candidate has excellent communication skills, is a team pl

Ensure all calls received into the department are managed appropriately and issues are logged.

This role involves managing customer care calls, coordinating maintenance requests, and liaising with various teams.

Our North East Division, located in Gateshead is looking to recruit a Customer Care Coordinator to join the Division’s Customer Care team. This role reports of the Division’s Customer Care Manager. Principal accountabilities of the Customer Care Coordinator role include:.