Customer care jobs in Southall - Page 3Create job alerts

Customer Care Administrator – Temporary (1 Month) – £15.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Administrator to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £15.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities: Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer service or contact centre environment Strong background in customer-facing roles and working with the public Confident handling complaints and resolving issues professionally Excellent communication, interpersonal and organisational skills Strong IT proficiency, including CRM systems (ideally D365) and ticketing platforms Experience within the heritage or cultural sector is an advantage

Housing Resolutions Officer Rate of pay: £21.41 per hour PAYE Location: Wembley Job Type: Full-time temp rolling contract We are seeking a dedicated Housing Resolutions Officer. This role involves providing housing options advice to households in temporary accommodation and promoting effective move-on to settled housing options such as private rented, intermediate, and social housing. The successful candidate will also handle suitability of accommodation reviews, fear of violence investigations, and related enforcement activities. Day-to-day of the role: Visit households in temporary accommodation to provide advice and guidance on housing options, managing expectations based on individual needs and housing register priorities. Collaborate with the Social Housing Assessment and Lettings team to monitor bidding activity and support households in making informed housing choices. Refer households to relevant agencies for additional support, including employment, training, and care services. Provide assistance on employment opportunities and benefit entitlement as part of managing the effects of welfare reforms. Ensure compliance with housing legislation and Suitability Order when making accommodation offers. Handle cases of domestic violence and fear of violence with appropriate risk management actions. Promote efficient use of the temporary accommodation budget by reviewing and investigating long stays in emergency housing. Conduct tenancy checks for temporary accommodations, investigate fraud, and manage cases of misrepresentation. Respond promptly to enquiries and complaints, ensuring high levels of customer satisfaction and compliance with legal and council procedures.Required Skills & Qualifications: Experience in housing resolutions or a similar role within a housing or social care setting. Strong understanding of housing legislation and the ability to apply it effectively in various situations. Excellent communication and interpersonal skills, capable of working effectively with a wide range of stakeholders. Ability to manage multiple tasks efficiently and meet deadlines. Proficiency in maintaining accurate records and producing detailed reports.To apply for the Housing Resolutions Officer position, please submit your CV detailing your relevant experience in this role

We are delighted to be working with thriving, diverse and successful school based in West London. They are seeking a Computer Science teacher to join them ASAP. Staff there work very hard to ensure their pupils achieve exceptionally well. This post is offered as temp role until the end of the academic year (July 2026), with the possibility of a perm offer if desired. You would be experienced in delivering Computer Science to KS4 students and have a positive, engaging outlook to teaching students with mixed abilities. You must have a recognised teaching qualification, RTW in the UK, Enhanced DBS (or be willing to undertake a new one) and good references. We take safeguarding very seriously and expect all who apply to share the same commitment. Why work with Educ8? Educ8 recruits for a wide range of schools and other educational establishments across the UK with a local feel to customer support and assured satisfaction. We will ensure that you are fully supported within this role and provide you with further excellent opportunities in your career. To do this, we will: * Offer good rates of pay and ensure payment on a weekly basis * Provide you with your own dedicated Educ8 consultant who will provide ongoing support and guidance * Provide free regular CPD and training * Never ask you to submit a timesheet (we take care of the admin) * Offer an efficient clearance process in order to register you and get you working as quickly as possible * Provide an excellent 'recommend a friend' scheme

Workshop Manager Citygate West London OTE: £60,000 Role Overview We are currently seeking an experienced Workshop Manager to join Citygate, the largest Volkswagen Group dealership in Europe, and a flagship Volkswagen site. This is a high-profile role managing a multi-brand operation across Volkswagen, KODA and CUPRA, within the largest dealership in the group. You will be responsible for planning and coordinating workshop activity to meet customer requirements, maximise utilisation and profitability, and lead a large team of Technicians. Working closely with the Aftersales Manager, you will play a key role in delivering exceptional quality, efficiency, and customer care. Key Responsibilities As Workshop Manager, your responsibilities will include: Controlling the flow of work through the workshop to ensure repairs are completed within agreed timescales Driving workshop productivity and efficiency, with a target of 100% utilisation Leading, motivating, and communicating effectively with all members of the workshop team Scheduling work based on customer requirements, technician availability, job complexity, and parts availability Actively controlling costs relating to labour, time, and materials Coordinating workshop activity to ensure all agreed work is delivered to manufacturer standards Liaising with Aftersales to order parts and notifying customers upon arrival to minimise work-in-progress and stock holding Reporting additional damage identified during vehicle inspections and ensuring appropriate documentation is completed Completing MPIs, servicing, and repairs when required, in line with manufacturer standards Identifying opportunities to sell additional products and services, and promoting current offers Champion a positive, compliant, and safety-focused workplace culture Supervise, train, and mentor technicians and apprentices Provide exceptional customer service and resolve escalated concerns What's in it for you? With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including: Access to our in-house training academy for everyone Electric Vehicle (EV) Training levels 1- 4 for specific roles Internal career progression opportunities across our various brands and locations High street discounts Wellbeing portal Employee assistance programme Purchase, service and parts discounts Employee referral scheme Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme About You As a Workshop Controller, you will ideally have the following skills and attributes: Previous experience working as a Workshop Controller Strong managerial skills and be able to prove you can control a workshop of Technicians efficiently. Why Citygate Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, KODA and Kia), provide excellent quality training and internal progression opportunities. TPBN1_UKTJ

This is an excellent opportunity for a Depot Support Operative to work as part of the team at our depot in Uxbridge, West London. We are seeking a Depot Support Operative to assist in all labouring duties and to support all aspects of the transport and engineering functions at the depot. You must be a great team player, be reliable and have a keen desire to learn within an engineering environment. Responsibilities include: - Work with drivers to ensure all trucks are loaded in a safe and efficient manner. Pick and make available machines for drivers as notified on Transport planning sheets. Ensure all vehicles and drivers have loads available to maximise driving hours and vehicle efficiency. Ensure all diesel machines have tanks filled and chargeable invoicing information is competed daily. Ensure machine layout is maintained/improved to use available yard space efficiently. Park all machines after engineers have parked in laydown area. Complete planned maintenance activities including work to improve machine standards in the depot (cleaning and painting) and within Livery guidelines. Improve/organise engineers stores to ensure efficient use of parts in line with the LSM. Be an ambassador for and ensure compliance of Quality, Health, Safety and Tech X standards and policies. Act as an ambassador for the company, providing a high standard of customer care and being polite at all times. Maintain high levels of personal appearance, ensuring uniform and personal protective equipment are used correctly. Support the Location/Workshop Service Manager, Senior Service Engineer & the shift supervisor in the effective running of maintenance operations. Provide general depot maintenance where required Ensure electric machines are on charge before and after inspection Provide on-site support when required Use the internal mobile application to complete specified tasks planned by the LSM/WSM or SSE. The ideal candidate will have: - Reliable and punctual Basic understanding of powered access Keen to learn and progress within an engineering environment Flexible attitude Ability to work as a team player in a reactive working environment Full UK Drivers Licence Forklift Licence desirable In return you will receive: A Competitive Salary Health Cash Plan Auto enrolment pension scheme 25 days holiday Lifestyle Benefits – discount on selected high street stores Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need. At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system. At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Local Housing Manager Location: Wembley Chalk Hill Estate Rate of pay: £29.12 per hour Housing Officer (Umbrella) Job Type: Full-time / temp rolling contract We are seeking a dedicated Local Housing Officer / Local Housing Manager to join a housing association. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. Day to Day of the role: Manage and coordinate housing and estate services within a defined geographical area. Be accountable and customer-facing, representing our values across all tenures. Coordinate internal and external services to meet the diverse needs of our customers. Deliver services that meet individual and local needs to a high standard. Participate in local initiatives to support community projects, which may occasionally involve weekend work. Seek continuous improvement in service delivery and customer satisfaction. Manage relationships with the Local Authority and other Housing Association partners. Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.Required Skills & Qualifications: Essential experience within a Housing Management / Senior Housing Officer role Essential car user (driving licence and own vehicle) Proven experience in a social housing setting Good working knowledge of housing practice, housing law, and service charge management principles. Demonstrable values of care, dare, and collaboration. Adaptability and flexibility in a changing environment. Strong collaboration, networking, and team-playing skills. Experience dealing with customers from diverse backgrounds with complex or challenging needs. Excellent administration skills and the ability to analyse customer feedback for service improvements. Attention to detail and accuracy in writing, reporting, and numeracy. Experience in customer service both face-to-face and via phone or written correspondence. Ability to self-manage a varied and demanding workload, prioritising and organising effectively. Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges. Ability to manage and report on projects against agreed targets. Proficiency in office management, including inbox and key management. Willingness to work flexible hours as required.To apply for the Local Housing Manager position, please submit your CV for review

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are a LLW employer - nationally negotiated annual pay awards Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Level 2 Swimming Teacher, you will prepare and deliver swimming lessons to Children and Adults in the swim school program, ensuring the Swim England Framework are followed at all times. Our successful swim program covers an array of stages starting from adult and baby/toddler, Pre-school 1/2/3 and stage 1-7 and beyond, leading on to our exit pathway of rookie and competitive stages 8,9,10 and adult swim lessons. We are currently looking for teachers available Tuesday 16:00-19:00, Wednesday 18:00-21:30 and Thursday 16:00-19:00 at Hanworth Leisure Centre. Key Responsibilities Prepare lesson plans and a comprehensive scheme of work that meets the requirements ‘all Swim England Frameworks. Carry out all administrative tasks associated with the position, including lesson plans and schemes of work. Ensure all classes registers are taken every lesson and continuous assessment of pupils are update happen each week. Ensure upholding all GDPR guidelines at all times. Responsible for equipment set-up, organisation throughout the sessions and putting away at the end of the session. Comply with the Swim England Code of Ethics and Code of Conduct at all times. Ensure all concerns of a child safeguarding nature are referred in a timely and appropriate manner, in accordance with Safeguarding policy. Supervise and mentor ASA/Swim England Level 1 Assistant Swimming Teachers as required. Adapt to be in the water where necessary to support the wide range of lesson delivered if needed. Experience and Qualifications Required ASA/Swim England or SEQ Level 1 Swimming Assistant (Teaching) qualification SEQ Level 2 Teaching Swimming, or STA Level 2 Award in Teaching Swimming and STA Level 2 Certificate in Teaching Swimming qualification Experience of working in a comparable role. Experience of delivering first class customer service to a diverse client base. Understanding of relevant health and safety legislation and procedure, and the ability to exercise these in the workplace. Excellent communication skills, including listening, questioning, and delivering effective feedback, and the ability to quickly build trust and rapport with customers, children, their parent, and school officials. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

Location: Richmond Upon Thames About the Role: As a CBRE Fabric Technician, you will be responsible for proactive and reactive building maintenance and repair services for a major global technology client contract. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What You'll Do: Support clients in an efficient and courteous manner, with a strong focus on customer care. Perform ongoing preventive maintenance and repairs on facilities. Assist with the installation and modification of building equipment and systems. Inspect new or existing installations for compliance with building codes and safety regulations. Assist engineering staff in a wide range of duties as required. Respond to common inquiries or complaints from clients, co-workers, and supervisors. Take measures to ensure that all systems are operating in the most efficient manner. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Impact through clearly defined duties, methods, and tasks are described in detail. Deliver own output by following defined procedures and processes under close supervision and guidance. What You'll Need: Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Sous Chef you will have plenty of responsibility and opportunity to grow in your role, becoming a critical member of our team. We will give you responsibility for ensuring the food is to the highest standard, the kitchen area is always clean and well presented, and well-stocked. Ensure the food is to the highest standard Ensure the kitchen and service area are always clean, well-presented, and well-stocked Keep up to date with menus and what food is on offer Offer a warm and friendly service Ensure COSHH, Food Safety, and Health & Safety are followed Working Pattern: 5 days over 7 | 4.00am - 12.30pm or 14.00pm - 22.30pm | 40 Hours Per Week What can you bring? Possess a passion for food Focused on the front line Genuine interest in customer service excellence Team player Previous experience of working in a kitchen Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five year checkable work history with verified gaps in employment. Full details and dates of all periods of employment/unemployment/education must be provided for the previous five years. Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Job Description – Operations Manager Role: Operations Manager Reports To: Director Hours of Work: 40 hours per week Supervisory Responsibilities: Yes Travel Required: Yes (including to Thrive office and other locations as needed) Main Purpose of the Role To support senior management in leading and developing a high-performing fostering service that delivers operational excellence, continuous improvement, and strong financial performance. To ensure consistent quality assurance while always complying with relevant Government legislation, regulations, and the Fostering National Minimum Standards. Essential Duties • Deliver an efficient, effective, and high-quality service to stakeholders and external regulators, • Lead and support the delivery of a quality service that meets the company’s business objectives and performance targets, • Provide positive, dynamic leadership and management to the Fostering Service Team, building a skilled, trained, and motivated workforce Key Activities • Operate in full compliance with relevant childcare and fostering legislation, ensuring all service delivery exceeds the Fostering National Minimum Standards, • Identify and create business opportunities while leading regional development, • Meet or exceed financial performance targets by growing high-quality placements and carer numbers, • Maximise profit growth through effective cost control within the business/region, • Manage and retain existing business by anticipating and exceeding the expectations of customers and carers, • Maximise all opportunities to secure new business, • Develop, strengthen, and continuously improve relationships with key Local Authority (LA) customers, • Work collaboratively as part of the Regional Management Team, contributing to the organisation’s shape and success through a Quality Assurance lifecycle, • Oversee and support the recruitment of prospective foster carers, ensuring customer needs and placement demand inform the agency’s recruitment and assessment plans, • Act as Agency Decision Maker for Fostering Panels and Review Panels, • Provide highly effective quality management support for the business/region’s on-call rota Business / Commercial Responsibilities • Work as part of the management team to achieve regional targets and KPIs for placement growth, carer retention, and carer recruitment, • Develop and manage new quality service developments, • Contribute to and implement the Regional Customer Engagement Strategy, including attending relevant meetings and promoting Thrive services wherever possible, • Support business growth and development by implementing key priorities from the Regional Business Plan, • Demonstrate strong knowledge of available placement packages and identify appropriate recharges to LAs where applicable, • Manage agreed budgets to deliver a quality-driven, efficient, and effective service, • Develop and maintain positive working relationships with colleagues to support regional development Safeguarding Responsibilities Monitor and quality assure all aspects of service delivery to ensure full compliance with safeguarding policies and procedures Demonstrate thorough knowledge of safeguarding procedures and operational expectations, modelling these throughout the agency Work in partnership with LAs and LADOs; attend strategy meetings or other required meetings; and contribute to investigations and complaints in line with the level of responsibility Through supervision of Supervising Social Workers (SSWs), ensure they work in partnership with relevant authorities to meet the needs of children and young people as identified in Care Plans and Placement Agreements Complete paperwork and procedures for significant incidents and notifiable events within company timescales Manage and attend social activities to support and retain children, young people, and foster carers Attend safeguarding training offered by the organisation as part of continuous professional development Participate in and support the out-of-hours duty system on a rota basis Ensure compliance with Health and Care Professions Council (HCPC) requirements to maintain relevant registration Support and Supervision of Staff Provide professional supervision and appraisals to social workers, support workers, and students (where applicable) Contribute to building a dynamic, cohesive, and motivated social work team Ensure staff are trained, informed of current research and practice changes, and supported in their ongoing professional development Contribute actively to regional placement growth by leading placement meetings and engaging daily with the placement service team to provide support, guidance, and influence decision-making Deputise for the Head of Fostering as required in line with service delivery and business expectations Facilitate team meetings, peer group supervision, and lead development workshops Administration • Ensure the staff team fully complies with the organisation’s quality assurance, recording, and auditing policies and practices Organisational Responsibilities Undertake any broadly similar duties commensurate with the post as reasonably required by the manager (even if not specifically listed in this job description) Act as an effective advocate for Thrive, promoting a positive image and upholding high standards and reputation Work within the provisions of the Data Protection Act, maintaining strict confidentiality in all aspects of work Competently use electronic systems as required Undertake training and development necessary for the role Ensure compliance with all policies in the employee handbook Maintain compliance with safeguarding procedures across all work; keep the manager informed of progress; and immediately report any child protection matters or serious complaints Recognise that the nature of the agency’s business can be unpredictable; work flexibly when required

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are a LLW employer - nationally negotiated annual pay awards 22 days holiday allowance, plus bank holidays Free gym membership Enhanced Maternity and Paternity leave and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As a Fitness Manager at Lampton Leisure, you will be responsible for the day to day running of fitness department and fitness team, ensuring a safe, enjoyable and quality customer experience as well as conducting at least 2 duty manager shifts a week. You will also be responsible for proactively managing the teams’ performance, setting targets and providing constructive feedback to both develop and support the team to operate to our high standards. You will also be a key holder for the building and will be responsible for opening and closing the site whilst on key holder shifts. Our sites are open from 6am - 10pm so flexibility with working hours is required. Key Responsibilities Ensure Lampton are delivering an exceptional fitness experience for our members, bringing our fitness equipment to life and ensuring we have the right expertise to support this Duty Manager duties, such as opening and closing the site, dealing with any H&S incidents, accidents, safeguarding concerns and perform pool hygiene & safety checks whilst on shift. Establish and maintain excellent relationships with our customers and potential customers, handling, and escalating complaints where appropriate Continuously review fitness equipment, programmes and activities, developing and improving as required. Accountable for the fitness budget, stock takes and inventories Supporting the centre to achieve targets and fitness KPIs. Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate. Line management, coaching and developing responsibilities for the fitness team, ensuring the team are up to date with the latest developments within the fitness industry and the benefits of an active, healthy lifestyle Experience and Qualifications Required Previous experience working as a Fitness Manager Be a minimum of Level 2 fitness qualified or equivalent Ideally hold or be able to work towards a First Aid at Work Qualification Ideally hold or be able to work towards a National Pool Lifeguard Qualification (NPLQ) The ability to meet set targets and deadlines, and be pro-active in your duties The ability to mentor, motivate, coach and develop team members and customers to achieve their potential Excellent communication skills and experience delivering first class customer service is also essential Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA)

Monitor customer shipments in order toprovide proactive updates to customers and to problem solve (by collaborating with otherstake-holders) in anticipation of a customer complaint. Are you ready to ignite the future of logistics together? We are looking for a highly motivated Sea Logistics Reefer C

As a Customer Care Adviser, you will be the face and voice of the brand, handling customer queries via email and phone while maintaining a professional and friendly demeanor. Respond to customer queries promptly and professionally via email and phone. Process new customer orders efficiently and accu

Own all customer issues through to resolution. You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.

Own all customer issues through to resolution. You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.

The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence. Maintains and enhances customer services by ensuring procedures are followed

Customer Care Advisor / Administrator. Due to continued growth, they are looking to recruit a proactive and organised Customer Care Advisor / Administrator to join their busy and friendly team. As Customer Care Advisor / Administrator, you will act as a key point of contact for homeowners, ensuring

Who are we? Crystal Care Collection are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, c

Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. We have an exciting new role for a Customer Relations Manager based at Mayfield View care home in Ilkley. As an experienced sales and business development professional who thrives on meeting reven

Our Customer Care Team Leaders motivate and support a team of administrators to provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Lead a Team of Customer Care Administrators. Assist wi

We are recruiting for a Customer Liaison Coordinator to join our team, supporting the customer experience and ensuring their journey remains consistent in its quality and empathy. As our Customer Liaison Coordinator (we call them Home Ambassadors at Hamberley), you will work clo.

A leading service provider in London is seeking a Customer Service Assistant to manage customer complaints effectively and ensure high customer satisfaction. This full-time role promises to enhance your customer service career in a supportive environment. Responsibilities include logging complaints,

The Customer Service Representative / Receptionist contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can gro

You will deliver exceptional bike service and repair while assisting customers in finding their ideal bikes. Ideal candidates will have experience in retail or cycle services and possess strong customer service skills.

A leading recruitment firm in the UK is seeking Customer Care Advisors to enhance their Customer Care team. The roles involve handling inbound calls, resolving customer queries, and providing product advice. The ideal candidates will possess strong customer service skills, a professional telephone m

You care deeply about the customer experience and strive to refine your skills everyday. You’ll be a part of a truly amazing team of people working directly with customers of all sizes around the world, helping them to utilize the full potential of Circle while providing an outstanding customer ex

The ideal candidate will be passionate about customer care and eager to learn. This role involves customer interaction, support with eye-testing, and administrative tasks related to dispensing eyewear. Benefits include a retirement savings plan, employee discounts, and career development opportuniti

A global logistics leader in the UK is seeking a Reefer Customer Care Manager to lead a specialized team focused on service excellence in temperature-controlled logistics. This role involves coordinating daily operations, fostering collaboration, and ensuring customer satisfaction.

Candidates should possess a passion for customer care and a willingness to learn. Join us to help customers find the perfect eye care solutions in a supportive environment. The role involves engaging with customers, supporting eye-tests, and dispensing eyewear.

A community pharmacy network in the UK is seeking a Healthcare Partner to enrich patient lives while advancing their career. Responsibilities include participating in branch processes, building customer relationships, and assisting in pharmacy services. The ideal candidate should have an NVQ2 in Pha

The Customer Care Advisor is responsible for servicing clients through proper and accurate handling of inquiries related to Customer Service and Brand inquiries via phone, MS Dynamics, email and live chat. Assist in training new team members and share best practices to foster a collaborative and kno

A parking services provider in Hounslow is seeking an Operational Support Agent to ensure high-quality customer care in a fast-paced environment. The ideal candidate will have excellent customer service skills, a valid UK Driving License, and the ability to work as part of a team.

Ideal candidates will have at least two years of experience in customer care, excellent verbal communication skills, and a passion for customer service. A leading laundry service provider in the UK is seeking a Customer Care Representative to join their innovative team. You will be responsible for e

A waste management company in Wirral seeks an individual for a customer service role in the Nationals Team. The ideal candidate will have excellent customer service skills and the ability to multitask efficiently.

Candidates should have great customer service skills and a strong level of driving competence. Enhanced holidays, career development, and discounted perks are among the attractive benefits offered in this role. The role involves greeting customers, assisting with parking, and ensuring a welcoming at

The role emphasizes excellent customer service and brand promotion while offering extensive support and training for professional growth.

In this role, you will champion a customer-first mindset, ensure operational excellence, and support the team's growth.

This role involves taking ownership of customer bookings and managing data accurately in a busy environment. This is an exciting opportunity to build strong relationships with customers and support team operations effectively.

A dynamic healthcare company in the UK is seeking a motivated Customer Service Assistant to provide excellent support to customers. Join a growing team at the forefront of healthcare innovation with opportunities for professional development.

Ideal candidates will have strong organizational skills and a commitment to customer satisfaction. This role allows for flexible working patterns, catering to the team's needs while promoting a supportive work environment with excellent career development opportunities. In this role, you'll provide

They boast an impressive staff retention rate and due to a busy period, they are seeking additional support in their Customer Care team based at their Head Office in Chorley. They are seeking customer-focused candidates to act as the first point of contact for clients and ensuring a seamless custome

Join a forward-thinking company committed to transforming healthcare delivery while enjoying numerous benefits, including an annual bonus and employee discounts on healthcare products. A dynamic online pharmacy in Greater London is seeking a motivated Customer Service Assistant. The role emphasizes

A leading optical retail company in Ruislip is seeking an Optical Assistant to provide outstanding customer service and work closely with a team of professionals. Ideal candidates will have experience in customer service and optics, as well as basic knowledge of optical terminology.

A global fashion retailer in Greater London is seeking an Assistant Manager for their Store to support operations and elevate customer care. You will oversee team training, resolve customer conflicts, and drive sales by monitoring product placement and performance metrics.

As a Care Services Partner, your job is to provide a single point of contact for care home customers ensuring excellent customer care is always provided whilst leading the operational running of the care services pharmacy. You will work in partnership with a local network of around 40 care homes, st