Customer experience specialist jobs in Newcastle Upon Tyne - Page 2Create job alerts

All potential applicants are encouraged to scroll through and read the complete job description before applying.Traffic Maintenance SupervisorDo you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative to find solutions to problem out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nations critical infrastructure connected and protected 24/7.Reporting into the Regional Manager, the Traffic Maintenance Supervisor will take on the responsibility for leading the field teams delivering our maintenance contracts.This role require travel in the Newcastle and surrounding areas on a daily basis.What youll do:Lead a small team of Trainee Traffic Maintenance EngineersManage controller builds and liaising with engineering team on configurationsResponsible for implementing and maintaining Imtrac spare parts/repairs, including financial targets and aiding contract managers in rolling out to big yellow locationsResponsible for implementing and maintaining test rigsTechnical lead in the depo, coordinating new technologies before they go to streetSupporting Contract Managers in assessing Engineers progressing to Senior Engineer and Seniors Engineers to Support EngineerProvide support to the Contract Managers to ensure that the contracts are delivering on time and within budgetWorking alone and with colleagues to the highest standards to maintain signals equipmentTo reduce the overall fault rates within our traffic signals maintenance contractsSupporting Contract Managers to ensure engineers have correct stock on vans to complete first time fixLiaising with maintenance engineers and Contract Manager to ensure repeat fault rate is kept to a minimumWho you are:You will have previous experience in an Electrical Supervisor role, ideally gained within the Traffic / Highways / Telecoms / Utilities industry, along with excellent team leadership and people management skills.Key Requirements:Electrical Engineering experience is essentialExtensive knowledge around traffic signal equipment specifications is highly desirableExcellent interpersonal and communication skills with the ability to act under pressure and provide good customer satisfaction.Qualifications such as NVQ Level 3 in Highways Electrical, City & Guilds diploma (or HNC/HND) in Electrical / Electronic Engineering or BS 7671 / 18th Edition are highly desirable.NRSWA CertificationECS CardFull driving licenseIT skills Proficient in Excel / word / RMS systemsWhat we offer:A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.The additional benefits with this role:Company Vehicle34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annuallyCompany pension schemeA range of family friendly policiesOccupational health support and wellbeing PortalDiscounts on Cinema, Restaurants and Shopping with Telent Reward scheme.Learn more about Telent:Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.#TJ-Hybird#LI-HybridAbout UsAbout Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. xjlbheb Brilliance brought together.We are guided by our values and behaviours:Be InclusiveTake ResponsibilityCollaborateBe Customer-focussed

Kitchen Designer - West Midlands Salary: £30,000 - £35,000 + Commission Designer Recruitment are proud to be representing a growing, premium kitchen specialist based in the West Midlands. Our client is highly respected in the industry for their exceptional product quality and outstanding customer experience. Why Join This Business? * Work with a stunning product offering that includes a mix of high-end ... * * * * * * * * * * * *

Recruitment Manager to start in December/Jan 2026 £30k - £35k Permanent Full Time Gateshead, North East Benefits include 25 days holiday per year plus Bank Holidays, Holiday transfer up to 5 days each year, Flexible holiday scheme purchase or sell up to 5 days of holiday each year, Childcare vouchers up to £220 per 4 week period, Free eye tests (and VDU glasses if required), Free Life Insurance benefit (up to £10,000), Personal development scheme, Personal Accident Insurance, Professional qualification sponsorship scheme, Flexi-time as agreed with Line Manager, Life Assurance Cover of Four Times your Salary, Critical Illness Cover, Hospital Cash Plan. Have you got great people skills and a passion for recruitment? Would you like to work in a customer facing role and make a positive impact on people and their communities? Consider the role of aRecruitment Manager opening opportunities for participants on Restart. Our client are on a mission to be the partner of choice for developing people and their communities. They are a public service provider specialising in skills training for the long-term unemployed, increasing employment opportunities by working with employers and providing youth services. The Recruitment Manager is responsible for creating and identifying new business opportunities within the local area by developing strong working relationships with employers and bringing on board new employment opportunities for people on our clients programmes. Your main responsibilities would include: Identifying new business opportunities and winning new clients Promoting an awareness on our clients services and benefits Maximising the repeating business opportunities Post-placement support and account management Alongside a generous base salary, you will have access to our wider career development framework and payment progression plans. With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. Required Skills and Experience Significant experience of and track record of working in a B2B sales, account management or business development role. Experience of working as part of a service delivery team. Such attributes as: Challenge and Resilience, Flexibility and Adaptability, Honesty and Integrity, Impactful Communication, Planning and Decision Making, Selling and Influencing. A minimum of 2 A-Levels or an equivalent Level 3 Diploma GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification). Desirable Attributes: Experience of working in recruitment, publicly funded services or other similar sectors. Interest in people and willingness to go the extra mile. Interest in career and personal development To apply for the role of Recruitment Manager Gateshead, North East please email your cv to Tina Lacey Recruitment is a specialist recruitment agency dedicated to the Skills, Training and Welfare to Work sectors nationally. We are committed to giving full free pre-interview guidance and advice throughout the interview process. TPBN1_UKTJ

All potential applicants are encouraged to scroll through and read the complete job description before applying. Traffic Maintenance Supervisor Do you enjoy working with a down to earth, supportive team but at the same time be relied on to use your own initiative to find solutions to problem out in the field? Our Field teams are critical in the delivery of our contracts, whether that is delivering or supervising maintenance, installation, cabling or civils works. Help build and keep the nation's critical infrastructure connected and protected 24/7. Reporting into the Regional Manager, the Traffic Maintenance Supervisor will take on the responsibility for leading the field teams delivering our maintenance contracts. This role require travel in the Newcastle and surrounding areas on a daily basis. What youll do: * • Lead a small team of Trainee Traffic Maintenance Engineers, • Manage controller builds and liaising with engineering team on configurations, • Responsible for implementing and maintaining Imtrac spare parts/repairs, including financial targets and aiding contract managers in rolling out to big yellow locations, • Responsible for implementing and maintaining test rigs, • Technical lead in the depo, coordinating new technologies before they go to street, • Supporting Contract Managers in assessing Engineers progressing to Senior Engineer and Seniors Engineers to Support Engineer, • Provide support to the Contract Managers to ensure that the contracts are delivering on time and within budget, • Working alone and with colleagues to the highest standards to maintain signals equipment, • To reduce the overall fault rates within our traffic signals maintenance contracts, • Supporting Contract Managers to ensure engineers have correct stock on vans to complete first time fix, • Liaising with maintenance engineers and Contract Manager to ensure repeat fault rate is kept to a minimum Who you are: You will have previous experience in an Electrical Supervisor role, ideally gained within the Traffic / Highways / Telecoms / Utilities industry, along with excellent team leadership and people management skills. Key Requirements: * • Electrical Engineering experience is essential, • Extensive knowledge around traffic signal equipment specifications is highly desirable, • Excellent interpersonal and communication skills with the ability to act under pressure and provide good customer satisfaction., • Qualifications such as NVQ Level 3 in Highways Electrical, City & Guilds diploma (or HNC/HND) in Electrical / Electronic Engineering or BS 7671 / 18th Edition are highly desirable., • NRSWA Certification, • ECS Card, • Full driving license, • IT skills Proficient in Excel / word / RMS systems What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: * • Company Vehicle, • 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal, • Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent: Were passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support. #TJ-Hybird #LI-Hybrid About Us About Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. Youll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well. xrnqpay Brilliance brought together. We are guided by our values and behaviours: Be Inclusive Take Responsibility Collaborate Be Customer-focussed

Field Service Engineer £40,000 - £65,000 Basic + Overtime (£80,000 - £100,000) + Vehicle + Training + Phone Want to work on a variety of equipment as a Field Service Engineer ? Work for a growing company in their industry with the opportunity to earn £80,000+ as a total package through overtime and stay away. You'll be exposed to specialist training so you can come from a variety of backgrounds and develop yourself specialist. The company is working on establishing themselves as a market leader in the Air Conditioning Sector thanks to the level of service that they provide. Due to their customer base and demand for their service, they are looking for a field service engineer to join their company with strong mechanical/plumbing knowledge. You'll earn really well and get the knowledge needed to become the best possible engineer. Your role as a field service engineer: *Field Service Engineer - Repair, Fault Find or Servicing or different product *Travel from home to site - working around the North East *Project Work - Different work available based on experience As a Field Service Engineer you will need: * A Mechanical Bias Engineer (Plumbing/Refrigeration/Air Conditioning/Heat Pump Backgrounds taken) * Willing to travel around the North East Please Apply or Call Sonny at 07537153909. Key Words: HVAC Engineer, Commercial HVAC Engineer, Heating, Ventilation, Air Conditioning, Engineer, Service Engineer, Maintenance Engineer, Commercial, HVAC, Durham, Newcastle, Lanchester, Spennymore, Teeside TPBN1_UKTJ

Job title: Business Development Graduate Locations: Newcastle Start Date: Summer 2026 Starting Salary: £33,000 - £38,000 OTE About KEYENCE KEYENCE is a global market leader in automation and control technology, founded in 1974. The company provides cutting-edge solutions in Sensors, Vision, Measurement, Safety, and Microscopes, operating in 90% of global industries. KEYENCE employs a Direct Sales model that drives industry-leading profitability and growth. About the Role This role is for ambitious graduates looking to kickstart a career in sales within a high-reward environment. As a Business Development Graduate, you will be expected to act as the 'CEO of your own territory,' taking ownership of client relationships and driving sales. The work week is strategically split between field and office activities: 3 field-based days are dedicated to visiting clients, delivering product demonstrations, and closing deals. 2 office-based days are spent on prospecting new business opportunities and building on existing customer relationships alongside your team. Training and Career Progression The position offers an intensive training programme combining classroom learning and on-the-job mentoring. As you grow, you will benefit from structured development in sales, leadership, and management. A core aspect of the company's philosophy is internal promotion, as every manager at KEYENCE is promoted from within. What is Offered (Benefits) In addition to the competitive starting salary and guaranteed first-year bonus, the company offers an impressive benefits package: Company Car (for both business and personal use) Private Healthcare (includes dental, optical, audiology, and subsidised gym membership) Advanced company Pension Scheme with Aviva Life & Critical Illness Cover Employee Assistance Programme Fully Expensed Business Travel & Accommodation Laptop & Mobile Phone Provided What is Required (Candidate Profile) A degree in any discipline. Strong motivation and a winning mindset. A full UK driving licence. Eligibility to work in the UK by Summer 2026. Candidates with experience or relevant job titles of; Sponsorship Sales Executive, Corporate Partnerships Manager, B2B Sponsorship Specialist, Strategic Sponsorship Executive, Awards Sponsorship Strategist, Partnership Development Lead, B2B Sponsorship Sales Consultant, Sponsorship Relationship Manager, Corporate Sponsorship Advisor, B2B Sales, Area Sales Manager, , Field Business Development Manager, Nationwide Sales, Account Manager, Regional Sales Manager, Senior Sales, Business Developer, Senior Business Development Manager, Key Account Manager, Account Manager, Sales Account Manager, Sales Development, Sales Manager, Senior Sales Executive, Sales Team Lead, Business Development Lead, Sales Controller, Direct Sales, Account Sales Consultant, Sales Account Specialist, Business Developer, Senior Sales, Business Development, Sales Development, Business Development Lead, Business Development Specialist and Senior Sales Manager will all be considered. TPBN1_UKTJ

Rewards and Benefits on Offer; Immediate start available Free lunch A high-energy and dynamic work environment.. 25 days holiday plus Public Holidays Competitive Pension scheme Free on-site parking. Annual Summer and Christmas social events for the whole team. Flexible working is available on a case-by-case basis. The opportunity to join an exciting and rapidly growing business MTrecs New Opportunity; MTrec Technical are proudly representing our prestigious Engineering client, based near Newcastle, with their plans for growth and expansion, by recruiting a Production Engineering Manager to join their team. You will be joining a fast-paced, dynamic company, with an excellent team-based culture and huge growth prospects. Our client is a major player in their specialist industry sector and supplies its products globally. They are experiencing a period of sustained growth and expansion as they widen their customer portfolio and are recruiting this position to help them to strengthen their already very well-established team. The Job Youll Do; Lead a small Production Engineering team of 3x Engineer (expanding up to 9 within a year) Be both a creative force to identify new opportunities to improve production processes as well as the driving force to motivate and manage the wider production engineering team. Be able to see the big picture and plan how to transition pre-production designs to production ready data packs Identify opportunities to tweak designs to improve manufacturability without compromising performance Work with the purchasing team to develop strategies that will streamline the delivery of parts into production in a form that reduces risk and increases throughput Work with the Engineering and Quality teams Identify performance metrics and testing to verify sub-system and completed product functionality Report to the Chief Operating Officer to demonstrate concrete progress on the productionisation of both existing and new products Ensure BOMs are optimised for production Adopt a Continuous Improvement mindset and identify any areas for potential improvement within the manufacturing process Develop build procedures About You; Degree qualified in a relevant engineering discipline Strong people management experience to lead, support and develop production engineers Skilled in setting objectives, providing feedback and fostering a high-performing, collaborative team culture Confident in delegating, managing workloads and driving continuous improvement through clear communication and accountability Strong creativity and excellent problem-solving skills Excellent attention to detail Experience working in a production environment Motivated by the human-factors challenges in productionising complex, high-tech products Passion for engineering and continuous improvement Driven to achieve high-quality outcomes Excited by solving both big and small problems to advance product quality TPBN1_UKTJ

Job Title: Production Manager Location: Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 40 per week Hart Door Systems have an exciting opportunity for an experienced Production Manager. Established in 1946, entering its 80th year, this family ran business has grown into a highly successful market leader in the manufacture of industrial high-speed doors, delivering our innovative products worldwide. We are seeking a highly motived operational leader with a passion for continuous improvement, quality and delivery to join our team. Please note that we are not sponsoring Visa's at this time, so candidates must have the legal right to live and work in the UK to be considered for this role. The Role: The main purpose of the role is the efficient management of the production of specialist industrial doors. Ensuring manufacturing processes align with our commitment, driving performance across quality, cost, and delivery. Leading the production team, aligning with our core values, ensuring compliance with Health, Safety and Environmental standards while embedding lean manufacturing principles. Duties And Key Responsibilities Plan and execute production schedules to meet targets/deadlines Ensuring effective and efficient use of all resources, driving workforce planning, training and development Oversee daily operations within the workshop to ensure reliability and consistency on the production line Material planning, and stock control Manage budgets, costs, and resource allocation Leading continuous improvement and lean transformation initiatives Handling complex manufacturing processes with variety due to customization Ensuring compliance with Heath, Safety and Environmental regulations Develop and deliver against production KPI's Collaborate with cross-function teams to drive process improvements and deliver customer satisfaction Maintain effective communication with stakeholders regarding production schedules The Candidate: Skills / Training: Proven experience in a management role Engineering background (HND/HNC) is desirable Excellent interpersonal and leadership skills A proven track record of delivering performance improvement Planning and organisational skills Strategic thinking and adaptability under pressure Financial acumen for managing budgets and costs Familiarity with health, safety, and environmental regulations Analytical skills to interpret data and identify improvements Knowledge of lean management Time and motion study experience is desirable Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Manufacturing Manager, Operations Manager, Senior Production Operative, Production Team Leader, Production Supervisor, Engineering Production Manager, Engineering Manager, HND, HNC, Plant Manager, and Production Director may also be considered. TPBN1_UKTJ

Sales Lead Generator up to £40,000 Basic Salary + Uncapped Commission Monday to Friday with Early finishes every Friday! Join Consultiv Utilities, as a Lead Generation Specialist, and embark on an exciting and rewarding career with the number 1 Best Utilities Companies to work for as voted by Best Companies for the second year running. Our commitment to excellence in service delivery has earned us high accolades, including being listed among the Top 50 Companies to work for in the UK by Great Places To Work UK 2021/2022 and world class to work for by Best Companies 2023/2024. The of a role Lead Generation Specialist revolves around stimulating business development through prospecting new customers and managing your own existing clientele. Six months of experience in business-to-business sales within the utilities industry is desirable, although not exclusive. A high degree of competence in communication, persuasion, and objective handling is crucial. Benefits Negotiable salary depending on experience Uncapped Commissions up to 20% Salary progression matrix up to two pay rises a year Monday to Thursday 09:00 -17:00 with early finish Fridays 15:00 or 13:00 if on target or run rate 31 Days holiday (Including Bank Hol) December off paid incentive 1 extra Gifted day off for Birthday to use either for your birthday or add to your pot Tusker Car benefit scheme Digital Perks discounted food, cinema, and theme park tickets Consultiv Gold Card £500 cash reward Staff Events including corporate football and festival tickets Fantastic incentives run monthly quarterly and yearly including attentional time off Charity buy back days up to 6 extra a year for less than 75% of the actual cost. All Money donated to Charity Free Onsite parking £1500 Staff referral Regular paid food trucks onsite Vitality health Dental and Vision care package Over 20+ suppliers Leap programme ongoing training to progress staff into management No customer or meter targets Local business stalls onsite Key Responsibilities of the role: Prospect for potential customers and create new business opportunities. Effectively up-sell and cross-sell from our service catalogue. Collect and analyse market and customer data to leverage sales opportunities. Attain authorisation of bills and approval from customers. Overcome customer objections, transforming them into opportunities. Ensure all customer information is accurate and compliance-adherent. Maintain a professional representation of our business at all times. Collaborate efficiently with a Senior Closing Specialist to ensure leads are properly handled. Respond professionally to all email and telephone inquiries. Capitalise on sales opportunities to meet and surpass targets and KPIs. Manage your client base effectively. Build and sustain a robust customer pipeline. Attend necessary training sessions. Skills Required Previous telesales experience (B2B or B2C). Energy industry experience is preferred but not essential. Possess strong team participation skills, as well as the ability to work independently. Confident to approach customers on an outbound basis Display competence in identifying business opportunities. Proficiency in computer skills. Exceptional communication and interpersonal skills. Excellent customer service abilities. Demonstrated experience in a target-driven environment. Punctuality and professional appearance. Excellent time management and organisational skills. Display initiative and willingness to learn new sales techniques. Adaptability to business changes. Experience: Preferably 6 months of sales experience within the Energy Industry. 6 months of telesales experience (B2B or B2C). Ability to work effectively under pressure to achieve targets and KPIs. Proficiency with I.T TPBN1_UKTJ

Role: 1st Line Support Specialist Duration: Three Month FTC Join a dynamic ICT team on a within a leading organisation on a committed to delivering exceptional technology services. You'll play a critical role in ensuring smooth operations and high-quality support across the business. You'll be part of the ICT Service Support Operations team, the first point of contact for IT-related issues. The team is dedicated to providing efficient, customer-focused support and maintaining operational excellence. We're looking for someone who is: • Experienced in IT support., • Skilled in problem-solving and clear communication., • Familiar with IT service management tools and basic IT systems., • Able to work independently and collaboratively within a team., • Commutable to Gateshead 5 days per week., • Experience supporting the following tech; Azure, M365 and ERP systems. AMRT1_UKTJ ...

Pipefitter / Installation Engineer / Pipework Engineer required to join a global, leading engineering manufacturer. The successful Pipefitter / Installation Engineer / Pipework Engineer will be fully remote, responsible for the installing of pipework systems on commercial and industrial sites UK wide. including containment, hard pipework, and threading, with full training provided on specialist pipe and leak detection technologies. Pipefitter / Installation Engineer / Pipework Engineer will ideally be a qualified fitter with an NVQ Level 3 (or equivalent) in pipefitting, plumbing, heating, ventilation HVAC, or industrial products with proven experience in commercial and industrial pipework installations. Package: Salary depending on experience 25 days holiday plus bank holidays Pension Van Overtime Pipefitter / Installation Engineer / Pipework Engineer Role Installation of pipework systems on commercial and industrial sites. Work includes containment fixing, hard pipe installation, and use of threading machines. Pipework installation of Stainless-Steel Pipes and Class 1 Leak Detection for Pipes and Tanks. Permanent, full-time position with van, tools, accommodation, and meals included Fully remote role covering UK wide, with regular overnight stays Mon-Fri. Willing to work out of the Durham workshop when not field based. Pipefitter / Installation Engineer / Pipework Engineer Requirements NVQ Level 3 (or equivalent) in pipefitting, plumbing, heating, ventilation, HVAC or similar engineering products Experience working on commercial or industrial projects at customer sites. Skilled in containment installation and hard pipework assembly. Willingness to learn new systems and undergo technical product training. Proven experience in pipework installations. Great opportunity for a motivated tradesperson to advance into a specialised, high-demand sector. TPBN1_UKTJ

Job role: Telco Support Specialist ? Department: Technical Support ? Location: Gateshead ? ? WorkingPattern: ? Monday to Friday (37.5 hours per week) - 4 days in Office ? ?Contract: Permanent ? ? What were all about At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. Job Summary The Telco Support Specialist will be responsible for providing expert-level technical support for complex telecommunications issues, performing advanced diagnostics, and collaborating with other support teams to ensure the highest levels of service reliability and performance. This role requires deep technical knowledge, strong problem-solving skills, and the ability to lead critical projects. Key Responsibilities Technical Support Provide support for telecommunications systems, including VoIP, SIP, PSTN, and mobile networks. Resolve complex technical issues escalated from Support teams. Conduct root cause analysis for recurring issues and implement long-term solutions. System Maintenance Perform advanced configuration, maintenance, and monitoring of telecom equipment and systems. Plan and implement system upgrades, patches, and improvements to ensure optimal performance. Project Management Lead and participate in telecommunications projects, including system upgrades, migrations, and new implementations. Collaborate with other IT teams and external vendors to ensure project success. Incident Management Manage and document the lifecycle of critical incidents from initial report to resolution, including post-incident reviews. Develop and maintain incident response procedures and protocols. Customer Service Provide expert advice and support to customers and internal teams on telecommunications matters, including training. Ensure timely and effective communication with stakeholders regarding issue status and resolution timelines. Documentation Create and maintain detailed technical documentation, including network diagrams, configuration guides, and operational procedures. Develop and deliver training materials and sessions for Support teams. Continuous Improvement Identify and implement improvements to telecommunications processes and practices. Stay updated with the latest industry trends, technologies, and best practices. Requirements Education Bachelor's degree in Telecommunications, Computer Science, Information Technology, or related field, or equivalent experience. Experience Minimum of 5 years of experience in a telecommunications support role, with at least 2 years in a 3rd line or similar expert-level position. Technical Skills Proficiency in telecom network infrastructure, including routers, switches, firewalls, and other telecom equipment. In-depth knowledge of telecommunications protocols and systems such as VoIP, SIP, PSTN, and mobile networks. Experience with telecom monitoring and diagnostic tools. Familiarity with telecom regulatory and compliance requirements. Soft Skills Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and lead projects. Detail-oriented with strong organizational skills. Flexibility You may be required to work overtime when necessary due to customer requirements. You may be required to work in a different department to back fill engineers. Travel Travelling to customer sites throughout the UK maybe required. Preferred Qualifications Relevant certifications such as Cisco CCNP, CompTIA Network+, CompTIA Security+, or similar. Experience with telecom-specific software and platforms (e.g., Asterisk, FreeSWITCH). Knowledge of scripting languages (e.g., Python, Bash) for automation tasks. What We Offer Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit. Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme free advice on relationships, mental health and financial planning and more. Enhanced Maternity and Paternity scheme Agilico is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. TPBN1_UKTJ