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The Company: We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead. The role: This role owns the day-to-day commercial performance of our ecommerce website. You are accountable for trading performance, conversion, product performance and on-site execution. This is a hands-on role, focused on active trading, continuous optimisation, and turning insight into measurable revenue and profit growth. This is not a reporting or “site maintenance” role. You will own the number, identify opportunities, execute change, and measure impact. Where: Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. Office hours: Monday - Friday (37.5 hours per week or as necessitates this senior role) Reporting to: Head of Ecommerce & Technology Your character and skills will include: • 4-5 years’ experience using platforms such as Shopify, Centra & CRO, testing and merchandising tools such as AB Tasty, Nosto, Depict etc, • Commercially sharp and comfortable owning revenue and conversion targets, • Naturally analytical, but action-oriented - insight only matters if it changes outcomes, • Obsessed with the customer journey, funnel performance and removing friction, • Confident making decisions based on data, not just opinion, • Calm under pressure, organised, and able to prioritise what actually moves the needle, • Comfortable working cross-functionally and challenging when needed, • Confident working with large datasets and performance reports, • Experience trading an ecommerce website end-to-end, in full price retail, fashion or lifestyle OSPREY LONDON Values: AUTHENTICITY - Being sincere, genuine and honest at all times; be your true self COLLABORATION - Working together effectively to achieve our goals; share and communicate PRIDE - Aspiring to be the best in everything we do; show your passion and how much you care TRUE GRIT - Showing determination and perseverance in all that you do; never give up VISION - Using your creativity and experience to plan for the future; never stand still Your main responsibilities will be: Trading & Performance Ownership: • Own daily, weekly and monthly ecommerce trading performance, • Monitor and actively manage revenue, conversion rate, AOV, return rate and margin, • Own and execute the ecommerce trading calendar including product launches, campaigns, peak periods and promotions, • Trade the site in line with stock availability, margin targets and commercial priorities, • Identify underperformance quickly and take corrective action Conversion Rate Optimisation (CRO): • Own and deliver the CRO roadmap, • Analyse funnels, drop-offs, paths to purchase and device performance, • Identify and prioritise CRO opportunities across PLPs, PDPs, navigation, checkout and content, • Work with Technology and UX partners to scope, prioritise and deliver tests and improvements, • Track test results, quantify impact, and feed learnings back into ongoing optimisation Product, Merchandising & On-Site Execution: • Own product merchandising rules, sorting logic and promotional application, • Ensure product data integrity across pricing, promotions, attributes and availability, • Analyse product and category performance including full-price vs off-price, sell-through and returns, • Use insight to influence product positioning, pricing and promotional strategy, • Ensure the site is always commercially aligned, not just visually appealing Data, Reporting & Insight: • Monitor and analyse website performance metrics and customer behaviour, • Generate clear, actionable insights across channel, product and customer cohorts, • Own ecommerce dashboards and reporting, ensuring accuracy and relevance, • Produce weekly performance summaries highlighting what’s working, what isn’t, and what action is being taken, • Support forecasting, planning and post-event analysis with robust data Cross-Functional Collaboration: • Act as the ecommerce performance voice across the business, • Work closely with Merchandising, Marketing and Technology teams, • Ensure ecommerce priorities are clearly defined and aligned across departments, • Support campaign planning and launches with insight and post-launch evaluation What does success look like? A sustained improvement in core funnel metrics that materially increases conversion, revenue per session and delivers profitable growth through disciplined trading and CRO execution. KPIs • Conversion rate across the full buying journey, • Product performance metrics, including known opportunities across full-price vs off-price and Men’s category mix, • Revenue vs forecast, • Trading calendar execution

The Company: We are a founder led and owned British heritage leather goods and accessories brand. Born 45 years ago, we have been designers, manufacturers, wholesalers and retailers and, like our products, we hope we get better with age! Our creative and operational home is based in our converted stables in beautiful Hertfordshire parkland with our Distribution Centre just 10 minutes away in Hemel Hempstead. The Role: Responsible for developing and executing customer relationship strategies through the use of data-driven CRM campaigns, lifecycle marketing and SMS. Where: Based at our stables in Great Gaddesden, our team enjoys working together - collaborating, sharing ideas and being part of a family at work. Office hours: Monday - Friday (37.5 hours per week) Reporting to: Head of Marketing Your character and skills will include: • At least 2-3 years’ experience building, implementing, and improving campaigns through an ESP (ideally Ometria), • Strong excel competency and analytical skills to interpret data and translate insight into actionable strategies, • Ability to write clear, engaging, and on-brand CRM communications (email & SMS), • Customer-centric mindset prioritising the customer experience and needs, • Flexible and agile in adjusting strategies based on changing customer behaviour, feedback, or business priorities, • Comfortable working cross-functionally with marketing, ecommerce and merchandising teams, • Excellent reporting skills with the ability to create dashboards, reports, and KPIs for management, • Understands sales & customer retention strategies and how to drive sales, cross-sell, and retain customers, • Familiarity with automation email campaigns, loyalty programs, and customer engagement strategies OSPREY LONDON Values: · AUTHENTICITY - Being sincere, genuine and honest at all times; be your true self · COLLABORATION - Working together effectively to achieve our goals; share and communicate · PRIDE - Aspiring to be the best in everything we do; show your passion and how much you care · TRUE GRIT - Showing determination and perseverance in all that you do; never give up · VISION - Using your creativity and experience to plan for the future; never stand still Your main responsibilities will be: • Own email briefing process end-to-end working with graphic designer to deliver engaging content that drives key CRM metrics, • Plan, build, & send email & SMS campaigns, including segmentation, scheduling, and QA. Ensure all campaigns are delivered accurately and on time in line with the marketing calendar, • Create and manage audience segments based on customer behaviour, lifecycle stage and purchase history. Use segmentation to improve relevance, engagement and conversion, • Track CRM performance metrics such as open rate, CTR, CTOR, conversion, and revenue contribution. Produce regular reports with clear insights and recommendations for optimisation, • Maintain and optimise automated flows (welcome, post-purchase, browse/cart abandonment, re-engagement), whilst identifying new automations to drive revenue and maximise lifetime value of customers, • Maintain accurate customer data and support GDPR-compliant practices within the CRM platform., • Work closely with Marketing and Ecommerce team to align messaging, timing and creative assets, • Work with Head of Marketing to define and roll-out a customer loyalty/VIP programme, • Manage, plan, and write SMS notifications based on trade opportunities and customer moments, • Stay up to date with new Ometria platform features and email best practices What does success look like? • Increased customer engagement and retention through data-driven CRM initiatives, • Accurate, insightful CRM reporting that supports commercial decisions, • Seamless execution of CRM campaigns aligned with business objectives and deadlines, • Continuous optimisation of customer journeys and communications KPIs: • To increase active customers over LTM and increase LTV, • Track human engagement metrics such as Click-to-Open Rate and Click-Through Rate across campaigns and flows to check relevancy, • Revenue driven by CRM channels (email and SMS), including share of total online revenue. Tying CRM activity to commercial impact while still focusing on retention

Job Purpose As the Materials Planning and Procurement Coordinator, you will act as the vital link between our Suppliers, Sales, Sales Administration, and Logistics teams. This is a crucial role to the business as you will play a major role in ensuring our customer requirements are met and maintaining optimal stock levels, in addition to executing essential supplier governance tasks. The Procurement Department is a brand-new addition to our Operations function. This provides a rare opportunity for the right candidate to help shape the department’s foundation and contribute directly to its long-term success. Reporting to the Procurement Manager, you will also collaborate closely with IT and other operational teams to launch and refine our procurement processes. This position and would suit someone with excellent problem solving and data analytical skills, with a good understanding of material planning, procurement and fulfilment departments and experience with stake holder management. Key Responsibilities Order Management & Stock Optimisation Utilising Sage 200 (MRP) and other planning tools, you will oversee the end-to-end procurement lifecycle to ensure timely product availability and seamless order fulfilment. This includes: • Analyse and maintaining the MRP System and data integrity., • Raising Purchase Orders (POs) and creating Works Orders to meet production and customer demands., • Proactively forecasting stock requirements to maintain optimal levels and prevent shortages or overstock., • The allocation of Sales Orders to ensure "on-time, in-full" delivery to customers., • Maintaining and auditing high-quality data across various internal systems to ensure accuracy., • Collaborating with the Warehouse team to manage inbound schedules, ensuring stock levels remain within operational limits and avoiding storage bottlenecks or excessive stock holding Supplier Management & Pricing Control Working alongside the Sales and Procurement Managers, you will cultivate high-performing supplier relationships and maintain commercial accuracy to drive business value. • Collaborate with suppliers to secure favorable pricing and flexible delivery terms that support business agility., • Ensure all supplier documentation is accurate, up-to-date, and reviewed in strict alignment with the Procurement Policy., • Monitor and enforce adherence to the Company Code of Conduct, proactively identifying and resolving any non-conformances., • Conduct regular supplier evaluations backed by tangible, data-driven insights to ensure service levels are met., • Maintain precise pricing records within Sage 200 and ensure all cost updates are communicated promptly and effectively across the business., • Partner with the Sales team to strategy and implement pricing increases, ensuring a smooth transition for both the business and its customers. Product Maintenance and Knowledge • As part of the Procurement team and in partnership with the Marketing and Sales teams you will serve as an internal subject matter expert on our product range, ensuring that our technical data is robust and that new product launches are executed flawlessly., • Maintain accurate and detailed stock records within Sage 200, including detailed descriptions, pricing, and Bills of Materials (BOM)., • Partner with the Marketing and Sales teams to bring new White Label product offerings to market., • Develop a deep understanding of component parts, technical drawings, and fixings to provide expert guidance on product specifications., • Empower the Sales team by providing accurate pricing and feasibility assessments for bespoke "specials," non-standard sizes, and custom finishes. General Responsibilities & Continuous Improvement • Drive continuous improvement initiatives by tracking, analysing, and reporting on progress to ensure the company consistently meets its strategic objectives., • Utilise a suite of tools including Excel (Advanced), Access, Power BI, and native software reporting modules to product, insight-driven reports to support operational and strategic decision-making,, • Demonstrate strong commercial awareness and embrace ad-hoc projects and delivering practical, timely solutions within a fast-paced environment. Skills & Competencies Essential • Proven experience working with ERP and Stock Management systems., • Strong analytical mindset with high attention to detail and data accuracy., • Medium to advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Exceptional organisational and time-management skills., • The ability to multitask and manage competing priorities effectively in a fast-paced environment., • Advanced problem-solving capabilities with a proactive, "can-do" approach., • Excellent written and verbal communication skills across all levels of the business., • A collaborative team player with strong cross-functional capabilities., • Self-confident, professional, and composed when working under pressure., • A clear understanding of, and commitment to, applying PRS values., • Dedicated to continuous learning and proactive personal development. Desirable (Advantageous) • Direct experience with Sage 200 and CRM systems., • Proven experience coordinating complex projects involving multiple internal and external stakeholders., • Previous experience in a "launch" environment or helping build a new department., • Experience working in the furniture industry or with product components and BOMs. Benefits • 23 days of annual leave, in addition to bank holidays and Christmas shutdown,, • Wellness day every 6 months, • Competitive salary, £30000 - £35000, • Working hours: Monday to Friday, 9:00 am – 5:00 pm, • Access to an Employee Assistance Programme (EAP), • Potential for 1 day work from home after probation period

Employee Relations Investigator Salary £41,349 Hemel Hempstead Fixed Term Contract until March 2027 Make a real difference where it matters most We are looking for an experienced Employee Relations professional to join us in a role where your expertise will directly support colleagues delivering care and supported housing services to some of the most vulnerable people in our communities. This is not a generalist ER role. You will be a trusted specialist, leading complex and sensitive casework in a fast-paced, highly people-focused environment where empathy, sound judgement, and credibility truly matter. If you have worked in care, supported housing, social care, or a similarly regulated frontline service, you will understand the unique challenges this brings and how vital strong, fair, and compassionate ER practice is. About the role As our Employee Relations Investigator, you will lead expert investigations across the Care & Supported Housing directorate, supporting a culture of learning, fairness, and safety. Your role will include: End-to-end investigation delivery, from shaping clear terms of reference through to evidence gathering, interviews, and robust written reports Managing complex, sensitive, and emotive cases using sound judgement and best-practice investigation methodologies Determining whether there is a case to answer and presenting evidence at disciplinary hearings, appeals, or legal proceedings where required Conducting hearings and appeals across Care & Supported Housing services Supporting managers operating in regulated frontline environments where risk, compliance, and wellbeing intersect.You will manage investigations with a high degree of autonomy, ensuring outcomes are fair, timely, and well-reasoned, while maintaining accurate records and high professional standards. Alongside delivery, you will play a key role in raising investigation capability across the directorate, contributing to guidance, templates and tools, sharing lessons learned, supporting training delivery, and providing insight into themes and trends that inform service improvement. What we are looking for We are specifically interested in candidates who bring a depth of ER experience, within either: Care services Supported housing / housing associations Health or social care Or another highly regulated, customer-facing environmentYou will bring: Significant experience managing complex ER casework end-to-end Strong investigation, interviewing, and report-writing skills A pragmatic, fair, and people-centred approach Confidence advising managers on risk, best practice, and outcomes Sound knowledge of UK employment law CIPD qualification (or equivalent experience)Why join us? We offer: Professional development and sector-relevant training opportunities 33 days’ annual leave including Bank Holidays (pro-rata) Competitive salary of £41,349 for a 35-hour week Monthly attendance bonus Hybrid working (2 days in the office) Workplace pension & life assurance (3× salary) Retail, gym, restaurant and cinema discounts Employee wellbeing services Free on-site gym access We will be shortlisting and interviewing on an ongoing basis and may close the vacancy early. We are proud to be an Equal Opportunities and Disability Confident Employer

In-House Legal Counsel Salary £54,441pa Hemel Hempstead. At Hightown, we are driven by a simple, human belief: people deserve safe, secure homes and services delivered with care. As our new In-House Legal Counsel, you will play a key role in making that a reality, championing fair outcomes, strengthening our approach to dispute resolution, and helping colleagues feel confident and supported when navigating complex legal challenges. This is more than a legal role. It’s an opportunity to be part of an organisation where collaboration is natural, compassion guides our decisions, and respect shapes every interaction, whether with a customer, a colleague, or a partner. You will be trusted to empower teams across Housing, Repairs, and Asset, helping them understand risks, make informed decisions, and resolve issues early because when we empower others, we create better outcomes for everyone. What You Will Be Doing In this role, you will become Hightown’s expert voice on housing disrepair, litigation and disputes. You Will: Take the lead on disrepair claims, crafting strategies, guiding colleagues, and ensuring cases progress with clarity and confidence Represent Hightown in appropriate court matters, offering reassurance and expertise where it’s needed most Coach and support operational teams to address issues early, always with a focus on fairness and long-term solutions Build strong, trusting relationships that encourage open conversations and inclusive decision-making Provide clear, practical legal advice that helps colleagues feel supported rather than overwhelmed Share insight with senior leaders so we can continually improve, learn from disputes, and reduce risks for our customers Throughout it all, you will help create moments where compassion truly matters, supporting customers through difficult situations, guiding teams through challenging decisions, and ensuring everyone feels heard and valued. What You Will Bring You will be a qualified Solicitor or CILEx Lawyer with solid experience in housing law, dispute resolution or litigation. But just as important is how you work: You communicate with clarity and empathy, even when the subject is complex You will be confident navigating risks but practical in your solutions You enjoy working alongside non-legal colleagues, helping them learn, grow and feel empowered You take pride in your judgement, your accuracy, and your ability to stay calm under pressure You bring people together, finding shared understanding and helping others see the bigger picture If you naturally combine professionalism with humanity, you will feel right at home at Hightown. What We Offer: Professional Growth: Opportunities for training and development to enhance your skills. Annual leave: 33 days including Bank Holidays (Pro Rata) Competitive Salary: £54,441 per annum for a 35-hour week. Monthly Attendance Bonus Hybrid working 2 days in the office Workplace Pension Scheme: And life assurance cover of three times your annual salary. Discounts and Savings: Online and high street retailers, gyms, restaurants, and cinemas. Employee Support: Health & wellbeing services. Free On-site Gym Access If you want your legal career to be both professionally rewarding and deeply meaningful, we would love to welcome you to Hightown. Apply today and help us create safer, fairer and more supportive futures for our residents. We will be reviewing applications and interviewing on a rolling basis, so we encourage you to apply early. Hightown is an Equal Opportunities & Disability Confident Employer

We are seeking a highly motivated and results-driven Customer Experience Consultant to support the Head of Customer in delivery of customer facing initiatives, working cross-functionally with internal teams to implement new processes, systems and policies designed to enhance customer experience and

A leading water company is seeking an Engagement Programme Lead to transform data into actionable insights.

This role requires collaboration across teams to maintain high standards in customer service and assessment quality. Ideal candidates will have experience in customer-facing roles or education.

The Senior Customer Operations Specialist resides within the Customer Operations area of the EMEA Services function. Act as the senior escalation point for the Customer Operations Service Desk, Customer Operations Specialists, and clients. Insight started in a garage in 1988 and it is through harnes

Proven experience in a customer insight or analytical role, ideally within the. You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver more effective and profitable customer experiences. Identify patterns and trends in customer data to support strat

Our customer platform is the digital front door to all of it: the place where SME owners check their numbers, HR managers register new employees, line managers approve time off, and employees view their payslips. Product strategy and roadmap for the customer portal: the landing experience, cross‑s

Collaborate with internal teams — including Insight, Marketing, Finance and other business units — to deliver a cohesive customer experience. Deliver online and face‑to‑face presentations to showcase products, insights, and new service offerings. Provide meaningful customer feedback to assis

Our client is a disruptor in the online beauty space – a hugely recognised and innovative brand! Due to their continued growth and success, they are now looking for an experienced Customer Insight Analyst to join their London team. Engage in analysis regarding customer segmentation.

A leading software development firm is looking for a Software/Data Engineer to join their Customer Insights Platform team.

The position will be responsible for enhancing customer experience and operational efficiency by managing customer data and maintaining customer service systems. A brand-new position has become available for a permanent Customer Insight and Quality Analyst to join a global organisation in Hampshire.

This role focuses on transforming customer insights into actionable strategies that shape business decisions. A leader in financial data and insights seeks a skilled UX Researcher to join their innovative team in London. You will analyze customer data, collaborate across teams, and conduct market re

A leading business advisory group in Greater London is seeking an experienced Product Manager to enhance their customer portal experience.

The ideal candidate will have a strong background in customer analytics, a customer-focused mindset, and the ability to build relationships across teams. A financial services organization in England is seeking a Customer Outcomes Analyst to drive improvements and ensure compliance within a regulated

A global organisation in Hampshire is seeking a Customer Insight and Quality Analyst. The role focuses on enhancing customer experience through data analysis and managing service systems. Responsibilities include reporting on customer feedback and overseeing warranty processes.

An iconic UK brand is seeking a Market Research Analyst to enhance customer insights and influence major business decisions. Key accountabilities include managing the Fashion Customer Panel and presenting insights to senior leadership.

As a Senior Insight Analyst within the Customer and Marketing team, your role is to help stakeholders understand how to most effectively drive business growth by delivering robust analysis and compelling data‑driven storytelling. Proven experience in Customer/Marketing Analytics—understanding ho

Account Manager needed to manage existing accounts, drive revenue, and deliver presentations.Requires strong relationship-building and commercial skills.

They are seeking an experienced Business Analyst to support the design, implementation, and rollout of voice‑enabled customer journeys. Leading requirements gathering and discovery sessions with contact centre operations, customer experience, and technology stakeholders to define and document busi

Manage product ownership practices and processes, ensuring products developed meet the customer requirements. Perform data analysis to identify trends, patterns and insights which can drive business decision-making and process improvements.

Children's Residential Senior Support Worker.We are the Cambian Group, the largest independent provider of care and education for children and young people.Cambian employees are friendly, supportive and all focused on achieving the best outcomes for everyone involved with our brand.The young people

CAMHS Professionals is recruiting experienced Children's Residential Support Workers to join a bank of professionals supporting children's care homes across Surrey, on behalf of a local authority client.This is a flexible, ad hoc role where we work around your availability.Each week we'll reach out,

We are seeking an innovative Social Worker to join our Intensive Support Team in Medway.This permanent, full-time position offers an annual salary of £42,823.Working within our dedicated and vibrant team, you will be at the forefront of delivering meaningful change and making a real impact in the c

Residential Support Worker (Complex Care / Supported Living).Registered Manager / Team Leader.To provide high-quality, person-centred support to individuals with learning disabilities, complex needs, mental health conditions, and behaviours that challenge.The role focuses on promoting independence,

Gather and document business requirements for Laboratory Information Management System (LIMS) enhancements, ensuring alignment with laboratory workflows and regulatory standards.Collaborate with stakeholders (lab scientists, QA, IT) to analyse current processes and identify opportunities for system

Iron Mountain Data Centers is seeking a proactive and effective.In this role, you are not just gathering requirements—you are the ".You will work closely with our Platform Architect to lead the strategic evolution of our functional designs.This role is 100% remote for candidates based in the UK, H

Newcastle / Leeds / Birmingham (Hybrid).I’m currently working with a client delivering complex, modern digital services looking for a Technical BA embedded within engineering teams, not operating on the perimeter.This is hands-on, delivery-focused analysis across real software builds.Analyse compl

Producing clear reporting and insights for senior stakeholders.

Data Scientist/Machine Learning Engineer.Master's in Science (IT/Computer Science/Engineer).Information Tech Consultants Ltd (ITC) is an IT management and consulting firm based in Central London.Information Tech Consultants Ltd (ITC) is an IT management and consulting firm based in Central London.We

Build positive and proactive relationships with customers and wider stakeholders, helping the service flourish and consistently deliver high‑quality support. Work collaboratively with customers to help them understand and manage risk, including supporting them to take positive, informed risks that

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Contribute to referrals, risk assessments, and day‑to‑day support to help maintain a safe environment for customers, colleagues, and the wider building, in line with legislation and best practice. Actively engage with customers and a range of stakeholders to help ensure the service is responsive

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We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams. As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences

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As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experiences for our clients and customers. Working alongside our cleaning and facilities teams to keep environments safe and hygienic for every client and customer. We know that a friend

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Are you looking to benefit from a new career in Data Analysis? If you are detail orientated, perceptive, organised, competent, analytical and can communicate well with those around you; you could have a truly rewarding future as a Data Analyst We do this using our specialised Data Analyst career pro

Data Analyst Course Programme – Job Guarantee Included.Complete online training designed to take you from zero experience to your first data analyst role.Study part-time, build fundamental skills, and get dedicated job placement support until you're hired.Flexible financing options available,

Are you ready to start a new career in Data Analysis? The demand for Data Analysts has grown by 20% annually, with experienced professionals earning salaries upwards of £58,000.In today’s digital world, data is critical to business decision-making, making the role of a Data Analyst indispensable.