Customer service chat jobs in United Kingdom

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles, • A full UK driving licence with fewer than 6 points We’re Orange Heroes At the RAC, we never stand still. With a legacy of over 125 years, it’s this restless drive for better that’s earned the trust of over 12.5 million members and it’s why we’re on a mission to be the UK’s number one motoring services provider. That commitment to excellence isn’t just felt by our members, it’s echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together. We’re all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you’re invited to bring your full self to it.

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles, • A full UK driving licence with fewer than 6 points We’re Orange Heroes At the RAC, we never stand still. With a legacy of over 125 years, it’s this restless drive for better that’s earned the trust of over 12.5 million members and it’s why we’re on a mission to be the UK’s number one motoring services provider. That commitment to excellence isn’t just felt by our members, it’s echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together. We’re all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you’re invited to bring your full self to it.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.90 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 6 months driving experience (12 months experience is desirable)., • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS). Contract: Your contracted workweek is 40 hours, which can be scheduled as either four 10-hour days or five 8-hour days within a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.44 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.34 Sunday Evening Premium £2.58 Overtime rate Monday to Saturday (Day Shift) £16.80 Overtime rate Monday to Saturday (Evening Shift) £18.20 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French or Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

But we hire for potential, not just experience. Ready to join us? Hit ‘Apply Now’ and let’s chat!. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.

Our client, based in Banbury, is one of the UK’s fastest-growing Medical and Scientific Distribution Companies with plans to double the business within the next three years. Due to continued growth, they are now looking to hire an additional Sales Support Specialist to assist with operating table trials across the country. Reporting to the Capital Sales Team Leader, this role would ideally suit someone from an ODP background or with previous theatre experience, including patient positioning. Please note that, for the purpose of travelling, candidates must be based in London, ideally in South or Southwest London. Main Duties & Responsibilities: • Support operating table trials and demos as directed by the National Sales Manager. This will involve demonstrating the equipment, delivering clinical applications training to customers, delivering clinical case support for patient treatments, asking questions to understand customer expectations and requirements, handling objections and problem-solving., • Document and manage all relevant customer activities within the CRM system, • Host customer site visits at reference sites, • Conduct system testing on-site if required, • Oversee the customer service team and delegate work accordingly, • Troubleshoot product issues at customer sites and identify any product usability issues, • The Operating Theatre Sales Support Specialist will travel extensively, with travel expected to be 80% or more of their responsibilities, • Communicates customer feedback to the appropriate functions in the company, • Document complaints according to QMS/EMS processes, • Support the Sales by demonstrating products to potential customers, • Represent the company at trade shows and exhibitions, • Trained to Install Operating Table software upgrades as required, • Provide post-installation training for end users of the products., • Liaise with all end users post-install to gain feedback, testimonials and Case Study information where required. Previous Experience/Qualifications: • The ideal candidate would have previous experience with operating tables and patient positioning., • Previous sales experience is not essential but desirable., • ODP, Nurse, Surgical Specialities or theatre-based experience is essential, • Ability to work under pressure and prioritise workload, • Good communication skills – verbal and written, • Good computer skills, • Due to travel requirements, candidates must have a full UK driving licence. Additional Information: • Please note this is a full-time, permanent role working Monday – Friday. Core hours are 9 am – 5 pm, with flexibility required for travelling to hospitals., • Company car available., • Performance bonus incentive, • Opportunities for career advancement and professional development., • 23 days holiday plus Bank holidays, • Health cover Please contact Matt Hartwell on 07301283663 or email your CV to for a confidential chat.

Customer Feedback & QA Specialist Hybrid Working | £28,000 – £31,000 DOE | London Bridge We’re looking for a Customer Feedback & QA Specialist to join our Customer Care team and help ensure we deliver excellent outcomes and service standards for our customers. Reporting to the Customer Feedback & QA Lead, you’ll support quality assurance and feedback processes, handle complaints, and contribute to compliance and regulatory activities. Key Responsibilities • Investigate and respond to informal and formal complaints, • Carry out quality assurance checks across multiple channels, • Prepare case files for the Financial Ombudsman Service (FOS), • Manage DSR requests within required timeframes, • Investigate and resolve potential sanction matches, • Collaborate with the Compliance team on key topics, • Stay informed on FOS decisions and share insights with colleagues, • Support team members with customer-related queries, • Occasionally assist with Customer Fulfilment (phone, email, live chat) About You • Experience in a customer service or quality assurance role, • Proven ability to handle regulatory complaints in an FCA-regulated environment, • Strong communication and problem-solving skills, • Committed to delivering excellent customer experiences, • Familiar with Treating Customers Fairly principles, • Analytical and detail-oriented Desirable • Understanding of the insurance sector and its challenges, • Comfortable working in a fast-paced, evolving environment What We Offer • Hybrid working with office days at London Bridge, • Learning resources, mentorship, and tailored development, • Private healthcare, gym discounts, and wellbeing support, • £28,000 – £32,000 DOE, • Overtime allowance (including Saturdays and bank holidays on a rota), • 10% annual performance-related bonus, • 25 days annual leave

The Company This ambitious business take pride in their delicious range of chilled and frozen products, supplying retail and food service customers across the UK, Europe and globally. Growing fast they are looking to add to their talented NPD team with a Senior Product Developer. The Role Reporting to the General Manager, you’ll be joining a small NPD team and will be responsible for the end-to-end development of exciting new food products - ensuring each concept is not only innovative but commercially in line with product briefs and market insights. This is a broad role where you’ll be working with the overseas R&D team to transform customer briefs into viable production possible products. You’ll take ownership of all stages in the product lifecycle, manage project critical paths and collaborate with technical, ops and procurement teams to ensure quality, innovation and compliance are achieved on the exceptional new products that will adorn the retailer shelves. You’ll also be involved in packaging improvement, artwork sign off and post-launch reviews. A key part of your role will be forging lasting customer relationships to understand project aspirations and transform these briefs into on-trend and on-time concepts. The Candidate We are seeking an ambitious, creative and capable Product Developer looking to step up into broad role within a growing business. You’ll have experience ideally within chilled or frozen categories for branded or retail own-brand products. You’ll relish the chance to be involved in every facet of NPD and EPD. Ideally you will have a food degree too. We’re also looking for exceptional communication skills, as you’ll be retailer facing, and managing projects with internal internation teams to launch products quickly and successfully. You must have excellent communication and organisation skills coupled with the ability and enthusiasm to learn quickly and get started on new projects. You will have an amazing understanding of food trends, ingredients, and seasonality which you can use to revamp recipes as well as conjure up new delights. This is an exciting role where frequent travel will be involved across the UK, EU and to SE Asia. So, if you’re currently a Product Developer looking to grow and thrive in a pacey new environment with lots of customer contact, then this could be the role for you! Apply now or call 0345 2600 737 / 07700 137 110 for a confidential chat. Ref: L6897 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas

General Details Job Title Business Consultant | Technical Department/ Function Business Consulting Reports to Head of Business Consulting Location Remote | Customer’s Site Role summary The Business Consultant bridges the gap between business needs and technology, collaborating with clients to analyse business requirements, identify technology opportunities, and define, develop and onboard solutions that drive efficiency and growth. KEY ACCOUNTABILITIES / ROLE PURPOSE Ultima’s Business Consulting (BC) team diligently aligns with our customers’ overarching business objectives, navigating their unique challenges and aspirations. Through a deep understanding of these dynamics, we craft tailored IT strategies, fortify technology roadmaps, and sculpt optimized operational structures and processes. The essence of our Business Consultant role is to bridge the gap between business visions and the multifaceted technology landscape. Our consultants, equipped with extensive technical breadth, provide strategic oversight to complex technology initiatives, ensuring alignment with high-level deliverables even when technical experts and architects may be enmeshed in complexities. Our BC team stands as a beacon of guidance, gaining the trust and collaboration of both organizational sponsors and technical teams through robust reasoning, expansive technical acumen, and an unwavering commitment to continued learning. This role resonates with professionals who, stemming from a solid technical foundation, now gravitate towards harnessing technology for tangible business outcomes. The position demands a vast technical knowledge spectrum complemented by the depth to enhance what traditional solution architects bring to the table. Beyond technical prowess, our consultants are distinguished communicators, adept at forging impactful relationships, articulating insights both verbally and in documentation, and commanding influential discussions. Their credibility stems not merely from their designation but from their insightful reasoning and experiential wisdom. They navigate challenging conversations, offering constructive critiques to C-suite strategies, and guiding technical teams in prioritizing essential features to meet business objectives. Embracing diversity, our consultants thrive across varied industries, fostering cross-industry innovation and staying abreast of contemporary IT trends. MAIN DUTIES AND RESPONSIBILITES High-level IT strategy definition based on business strategy inputs (technology & operations) Technology strategy definition across DC, cloud, EUC and networking Operational strategy definition based on customer’s tech footprint (think team structures, reporting, responsibilities, …) Technology dependency guidance across large programs, ensuring multiple projects link-in project wise as well as technically (working alongside a program manager) Scope definition based on business requirements (new DCs, cloud migrations, XaaS migrations, M&A, divestments, ...) High-level effort scoping and timelines definition as well as role requirements for the points above Presentation in front of larger audiences Research and development of new customer facing propositions Performing fractional technical CxO roles for customers ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE • High-level knowledge of enterprise datacentre design principles & technologies, • High-level knowledge of cloud design principles & technologies, • High-level knowledge of enterprise network design principles & technologies, • High-level knowledge of EUC design principles & technologies, • High-level knowledge of enterprise operations and various operating models, • Ability to high-level scope based on customer requirements (above), • Ability to highlight and map cross-project/program dependencies DESIRED KNOWLEDGE, SKILLS & EXPERIENCE • Experience within a customer service environment, • Understanding of project and program governance, • Very good communicator, both verbally and through documentation, • Ability to translate and voice vision, • Ability to take ownership of complex programs, • Significant attention to detail, • Ability to negotiate common ground between polarised parties KEY COMPETENCIES REQUIRE FOR ROLE • Highly self-motivated & confident, • Customer focus & relationship building, • Continuous improvement, • Collaboration & teamwork, • Stellar Interpersonal skills & communication, • Attention to detail, • Work under pressure, • Tenacity Our Commitment to You We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed. Not sure you meet every single requirement? People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for. Apply now, or reach out to our Talent team if you have any questions. We’re always happy to chat about how we can make work, work for you

Job Title: D365 CRM Support Consultant Location: Hybrid South-East (UK) - based office / Remote flexibility) Salary: Up to £40,000 per annum Are you a technically capable and service-driven Dynamics 365 CRM professional looking for your next challenge? This is an excellent opportunity to join a growing Microsoft partner supporting a range of UK and international clients across multiple industries. The Role: You will be responsible for delivering outstanding Dynamics 365 CRM support to clients, working on a busy service desk to troubleshoot and resolve cases efficiently, while ensuring high standards of service. Key Responsibilities: • Manage case logging, tracking, and resolution within D365 CRM, • Build and maintain automated workflows and escalation processes, • Create dashboards and reports to track performance and SLA adherence, • Deliver omnichannel support via email, phone, and chat, • Maintain system security using role-based access controls, • Integrate D365 CRM with M365 tools (Outlook, SharePoint, Teams), • Produce clear documentation including training materials and troubleshooting guides Essential Skills & Experience: • Strong knowledge of Microsoft Dynamics 365 CRM, particularly case management and workflows, • Hands-on experience with Power Platform (Power Automate, Power Apps, Dataverse), • Familiarity with Microsoft 365 integration and collaboration tools, • Proven troubleshooting and analytical capabilities, • Excellent communication and documentation skills, • Understanding of data protection, role-based access, and compliance Desirable Skills: • Exposure to D365 modules such as Sales, Field Service, or Customer Service, • Experience with Power BI, data migration, or SQL queries, • Service desk experience in a technical environment, • Microsoft certifications in D365 or Power Platform (preferred but not essential) Benefits Include: • Competitive salary up to £40k, • 24 days holiday rising to 30 with service, • Flexible hybrid working model, • Opportunity for professional development and certification support If you’re detail-oriented, service-focused, and passionate about supporting Dynamics solutions, this is a great opportunity to work with a dedicated team in a fast-growing technology environment.

We are working with a leading UK distributor within the electrical products industry who are looking to appoint an experienced Area Sales Manager for the London Region. This is a field-based role, spending most of your week out with customers and prospects, supported by an excellent internal sales and management team. If you’re driven, target-focused, and thrive on building strong customer relationships, this could be the ideal next step in your sales career. The Role As Area Sales Manager, you’ll take ownership of your region — maintaining existing relationships while driving new business opportunities across multiple sectors. Key Responsibilities: • Promote and sell a wide range of electrical and industrial products to M&E contractors, OEMs, and distributors., • Manage and grow an existing customer base while developing new accounts., • Represent the business at trade shows and industry events., • Work collaboratively with internal sales and management teams to ensure excellent customer service., • Plan and manage your time effectively to maximise sales opportunities within your territory. About You You’re a confident and personable sales professional with strong relationship-building skills and a commercial mindset. You’ll bring: • A proven track record in B2B field sales — ideally within electrical wholesale, manufacturing, or distribution., • Excellent communication and negotiation skills., • Strong self-motivation and the ability to work independently., • Good planning and territory management skills., • A positive, professional, and outgoing attitude The Package • Competitive salary (DOE), • Company car, • Company pension, • Ongoing training and development, • Long-term career progression opportunities This is a great opportunity to join a market-leading organisation with strong brand recognition, a supportive team environment, and a reputation for delivering quality products and service. If you’re an ambitious Area Sales Manager or External Sales Executive looking to take the next step, get in touch for a confidential chat or apply today.

Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit ___ More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit Job Description Technical Support Associates interface directly with our Enterprise (Commercial, Government, K12) customers via live chat, ticket system, and telephone to assist them with technical support issues or inquiries. An ideal candidate for this role will have a wide breadth of knowledge and experience with enterprise networks, systems, and cybersecurity. An outstanding candidate will have previously been the “go-to” network engineer, system administrator, or security engineer in a previous role. The outstanding candidate will also understand the challenges that administrators face when trying to secure their users and devices in today’s borderless network landscape and have a track record of solving them. If you have an innate curiosity to understand how systems work (and could possibly be abused), a drive to find creative solutions to problems others may think are impossible to solve, are comfortable in a fast paced, challenging, and exciting environment, and are driven to provide customer satisfaction, we want to hear from you. We’ll provide the opportunity for you to work with some of the largest and most complex networks on the planet, providing a service that helps protect organizations and users from threats. Responsibilities • Solve complex technical support inquiries via telephone, live chat, and ticket interactions with a positive and professional demeanor, • Document interactions comprehensively for auditing and record keeping purposes, • Spin up lab environments consisting of firewalls, switches, routers, and endpoints to reproduce customer environments for advanced troubleshooting purposes, • Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements, • Participate in testing pre-release solutions and validating performance against test plans documenting results, • Create and submit knowledgebase entries to help improve customer self-service capabilities, • Create and maintain internal knowledge systems to assist other internal team members, • Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features Skills/Qualifications • Bachelor's degree in technical field (Computer Science, Computer Engineering, Information Technology), • 1-3 years of previous technical support experience, • Possess a strong work ethic and team player mentality, • Excellent communication skills both verbal and written, • Experience designing and supporting multilayer IP networks; routing and switching, • Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS, • Experience managing Windows Server or Red Hat Linux server environments; Proficient with Linux, • Experience managing large (>1k seat) Windows and Mac workstation deployments, • Experience managing DNS; Microsoft or Bind, • Experience with virtualization, specifically VDI implementations, • Experience with acquiring and analyzing packet captures, • Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices, • Highly developed sense of integrity and commitment to customer satisfaction, • Strong detail orientation and listening skills, • Strong decision-making and analytical abilities, • Ability to work 1230pm-9pm GMT Benefits • Optimistic, supportive, and FUN work environment, • Healthcare Plan, Pensions All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. *This position is not eligible for sponsorship of work visas

We are recruiting experienced Software implementation Consultants with at least 3 years experience in implementing business, financial or enterprise software. The roles involves working with our new clients to plan and manage training, pilot running, data take on and go-live. Our cloud service handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries. There is a preference for candidates to be based in the Central England area. Our implementation team Our implementation team work with our clients and our support team to plan, coordinate and deliver training, pilot running, data take on and going live. Role • Planning software rollouts with our clients’ management, • Managing training, pilot running, data take on and go live, • Presenting training courses on aspects of our enterprise software, • Advising clients on how to use our software to improve their business, • Working with our development teams to test and refine new facilities, • Analysing issues and proposing solutions, • Identifying improvements of benefit to our clients, • General Support Requirements • Ability to work fluently in English, • 3+years experience of supporting and Implementing Enterprise management software, Sage, Dynamics, SAP or similar enterprise software preferably within the Logistics, Supply chain & Transportation sectors., • Experience of EDI and APIs, • Experience of Logistics and WMS, TMS would be an advantage, • Good people and communication skills, • Bachelors degree, • Lifelong learner, • Attention to detail combined with imagination, • Practical approach to real world problems Unlimited opportunities 30 years of innovation and refinement have resulted in the expansion of our business based on referrals from happy clients. Our growth is now accelerating and creating unlimited opportunities for career advancement. Work from home All our people work from their home or co-working offices in 10 countries. Our new business and implementation teams work with prospects over Microsoft Teams and visit them at their offices in the UK and Europe. Meet Ups We chat every day on Teams and meet up socially around Europe at least 4 times a year. This year in June we met in Budapest ,in February in Kitzbuhel, Austria for a ski trip, and there is an upcoming meet-up planned for September in Paris. The Christmas party will be in Dublin. Our Christmas party is traditionally held in Dublin. What we offer • A competitive salary, • An excellent working environment – for example, we don’t do overtime, • In house and external courses focused on your personal and professional development, • Fully remote working, • Quarterly company meetups in interesting locations in Europe

Key Account Manager – DIY, Online & Buying Groups UK & Ireland Design-Led Manufacturer | KBB Sector ASR are partnered with a respected and fast-growing design-led manufacturer within the KBB sector, entering an exciting new phase of strategic growth. This is a key commercial appointment — responsible for driving sales performance, deepening relationships with major retail and online partners, and delivering sustained channel growth across the UK and Ireland. Reporting to the Sales Director, this role will suit an experienced Key Account Manager or National Account Manager who thrives in a dynamic, forward-thinking environment. The successful candidate will be commercially sharp, strategically minded, and confident engaging with senior retail and buying group stakeholders across the DIY, Online, and OEM channels. The Role • Take full ownership of a portfolio of key accounts across DIY, Online, and Buying Groups, including B&Q, Victorian Plumbing, Rubberduck, Beyond Retail, and other Tier 2 e-commerce partners., • Develop and execute account-level strategies that align with business objectives and deliver measurable growth., • Negotiate annual trading agreements, budgets, and promotional plans to maximise profitability and performance., • Identify and secure new business opportunities with large retailers, online partners, and distributors — expanding reach into new customer segments and market areas., • Lead annual sales and marketing planning for each account, collaborating with internal teams on content, product launches (NPI), pricing, and promotional activity., • Provide regular market insights, competitor analysis, and customer feedback to shape commercial strategy and product development., • Work cross-functionally with Sales, Marketing, Product, and Supply Chain teams to ensure key accounts receive exceptional service and support in line with agreed SLAs. The Person • Proven success in Key Account Management or Business Development roles within the KBB, interiors, or building materials sector., • Experience managing large DIY and Online accounts — existing relationships with leading retailers or e-commerce platforms is highly desirable., • Strong negotiation and strategic planning skills with a track record of delivering sales growth and profitability., • Excellent communicator and relationship builder — able to influence at all levels, internally and externally., • Analytical and commercially astute, with the ability to interpret data and turn insight into action., • Confident working both independently and collaboratively within a fast-paced, evolving environment. The Opportunity This is an exciting opportunity to join a progressive and well-respected manufacturer with a strong product portfolio and ambitious growth plans. You’ll play a pivotal role in shaping how the brand engages and grows across key retail, online, and distribution channels — supported by a forward-thinking leadership team that values creativity, autonomy, and results. Competitive salary OTE 70K, bonus, car or allowance, and a comprehensive benefits package. If you would like more information and a confidential chat, please don't hesitate to get in touch below. T: 0161 327 4561 or 07900 684 888 E: W: ___ ASR International specialises in Commercial, Operational and Sales-based roles throughout GB; our expertise lies with manufacturers and distributors within the bathroom, brassware, sanitaryware and interiors sectors for senior-level

Join the World of Luxury at Prestige Pawnbrokers Now Hiring: Full-Time Pawnbroking Appraisers 📍 Locations: Guildford | Richmond | Weybridge | Hatton Garden | Gracechurch (City of London) | Chelsea | Loughton | Manchester Prestige Pawnbrokers is expanding – and we're looking for passionate, knowledgeable individuals to join our expert team. This is your chance to build a rewarding career with a fast-growing, luxury asset lender and retailer that’s redefining the pre-loved market. 💎 Known for our iconic Channel 4 TV series, Posh Pawn, Prestige is synonymous with sophistication, quality, and trust. ✨ Why Join Us? • Work with iconic brands like Rolex, Cartier, Hermès, Chanel, Patek Philippe, Tiffany & Co., and more., • Be part of a passionate team of professionals who value knowledge, growth, and service excellence., • Advance your career with opportunities for progression in an ever-evolving luxury sector., • Enjoy competitive pay and exclusive employee discounts on luxury goods. 🔍 Your Role at a Glance: As a Pawnbroking Appraiser, you’ll play a vital part in the customer experience and valuation process. Your main responsibilities will include: • Providing outstanding customer service in-store, over the phone, and via email., • Appraising luxury items including jewellery, watches, handbags, and other valuables., • Engaging in the retail sales of high-end pre-loved items., • Staying ahead of market trends in both pawnbroking and luxury retail., • Keeping a keen eye on local competitors and contributing ideas for continuous improvement. ✔️ What We’re Looking For: We welcome candidates from a variety of backgrounds, including: • Pawnbroking, jewellery, auctioneering, or gallery experience, • Valuation expertise in luxury watches, fine jewellery, handbags, or art, • A passion for customer service and luxury goods, • A desire to grow within a forward-thinking, innovative business 📩 Interested? Let’s Talk. Send your CV to . We’ll arrange an informal chat with a member of HR or one of our store managers to explore current opportunities. 💼 Prestige Pawnbrokers – Where Expertise Meets Elegance

The Job: 💻 Job Title: Senior Account Manager / Account Director 🎨 Industry: Enterprise SaaS (Retail Loyalty) 🌍 Working Set-Up: Remote first - Please note: Candidates must be UK based 💸 Salary - £70,000-£80,000 per annum plus commission 📋 Interview process: 3 stages (virtual) The Role: Leo Technology have partnered with a long standing client to help them make a critical hire for their tech sales team! This multi-national company are the market leaders in retail loyalty solutions. With an enterprise client base including Sainsburys, Tesco, Walmart, Woolworths, and Asda, they're looking for an experienced Senior Account Manager who can work with a number of their key accounts with the objective of creating and retaining long term, valuable partnerships. In this role, you'll be responsible for growing the revenue within each account by working to identify opportunities to upsell and cross sell. You'll assist with prospecting, and will be responsible for ensuring all clients receive a high level of customer service. This is an incredibly exciting opportunity for an experienced AM to join a growing global business where you can play a key role in their ongoing success. This position also has a clear progression path to 'Account Director', so it's perfect for someone ambitious! The Person: • Significant experience working as an Account Manager within an enterprise SaaS environment, • Experience working in the retail loyalty sector is highly desirable, • Basic technical understanding of APIs, • Ability to manage complex client portfolios, • Proven track record of working to & hitting revenue targets, • Excellent communication skills - both written and verbal Interview Process: • 1st stage: Intro call with the hiring manager, • 2nd stage: Panel interview, • 3rd stage: HR culture chat Important Notice: Both Leo Technology and the companies we partner with are incredibly passionate about building environments where people from all backgrounds and walks of life are embraced. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage people from all backgrounds to apply. Leo Technology Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Leo Technology website

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering end-to-end service experiences that combine Copilot Service Workspace, omnichannel routing including channels: email, chat and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture • Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel engagement with handoff to live agents from Copilot Studio bots, • , and AI capabilities., • Lead the design of the Copilot Service Workspace, configuring and extending for agent productivity and efficiency., • Architect solutions leveraging AI for Agent Assist, including real-time suggestions, knowledge surfacing, and context-aware automation., • Collaborate with HCLTech Architects to define the chatbot strategy using Copilot Studio., • Design AI for Supervisors including real-time dashboards, conversation intelligence, and sentiment analytics., • Oversee the integration of telephony systems (e.g., Genesys, NICE, Five9, Azure Communication Services) into Dynamics 365 via certified connectors or custom middleware., • Working with the Data Architect to define data strategy and architecture for interaction history, customer profile unification, and insights-driven routing., • Ensure robust governance across environments, security roles, compliance, and performance management. Technical Leadership • Collaborate with developers, functional consultants, and client architects to deliver scalable, supportable designs., • Review and approve solution documentation including architecture blueprints, integration specs, and API definitions., • Lead technical workshops and architecture governance boards with stakeholders and vendors., • Contribute to pre-sales solutioning, technical scoping, and effort estimation as required., • Able to help resolve design conflicts or business process decisions across streams., • Provide support to lead coordination of the various teams/workstreams to ensure team is not working in silos. Required Skills and Experience • 6+ years of experience in Dynamics 365 CE, and are up to date with Copilot Service and Omnichannel and have had recent experience here., • Proven experience delivering Contact Centre solutions with voice, chat, social, and third-party telephony integrations., • Strong command of Copilot Service Workspace configuration and extensibility (e.g., session templates, macros, app profiles)., • Expertise in AI-powered features: agent assist, conversation intelligence, call transcription, sentiment scoring., • Experience with Power Platform, including Power Automate, Power Apps, and Power Virtual Agents., • Solid knowledge of Azure components such as Azure Communication Services, Bot Framework, Logic Apps, Cognitive Services., • Understanding of DevOps practices, solution lifecycle, and CI/CD pipelines for D365 solutions., • Excellent communication skills with the ability to engage business and technical stakeholders alike. Desirable Qualifications • Microsoft Certified:, • Dynamics 365 Customer Service Functional Consultant Expert (MB-230), • Power Platform Solution Architect (PL-600), • Experience integrating with CCaaS platforms such as Genesys Cloud, NICE CXone, Five9, Amazon Connect, or Twilio., • Exposure to Copilot for Service, Unified Routing, and Omnichannel Voice., • Familiarity with regulatory and compliance requirements around data privacy and call recording (e.g., GDPR, PCI-DSS). HCL Tech is an Equal Opportunity Employer. Applicants receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance For more information on how we process your personal data, please refer to HCLTech’s ___.

Our client, based in the UK and Ireland, provides best-in-class genomic next-generation sequencing services to Clinicians, Biopharma and Clinical Research sectors worldwide. Due to unprecedented demand, they are now seeking an experienced Hospital Key Account Manager to cover London and its surrounding areas. The KAM will be responsible for driving business growth by securing and expanding relationships with private healthcare providers offering Non-Invasive Prenatal Testing (NIPT) and within the private hospitals for other accredited clinical genetic testing services. This role focuses on winning new business in private clinics and private hospitals, building access to key stakeholders, including healthcare professionals (HCPs), laboratory managers, and senior decision-makers. The primary focus is on Oncology and NIPT, with additional opportunity to deliver new business across Neurology, Nephrology, Ophthalmology, and Cardiology. Main Duties & Responsibilities: • Identify, engage, and win new business from private NIPT clinics and private hospitals across the UK., • Secure access to and build relationships with key decision-makers, including Consultants, Laboratory Managers, Pathologists, and Hospital Administrators., • Develop and execute a territory strategy to achieve commercial targets across priority specialities., • Lead commercial discussions and negotiations for new contracts and service agreements., • Map and prioritise key accounts with high growth potential in Oncology, NIPT and related specialities., • Deliver high-quality educational and promotional meetings to inform HCPs and hospital teams about the company’s genetic testing portfolio., • Plan and execute scientific and commercial presentations to drive awareness and adoption., • Work collaboratively with the Scientific Team and Marketing to deliver value-added activities and educational events., • Maintain strong, ongoing relationships with existing clients to ensure satisfaction and continuity of service., • Collaborate cross-functionally with marketing, scientific, and laboratory operations teams to ensure optimal service delivery., • Provide market intelligence and competitor insights to inform strategic decision-making., • Maintain accurate CRM records of customer interactions, opportunities, and pipeline status as required, • Regularly report on sales performance, customer activity, and territory insights., • Monitor account metrics and adjust strategies to ensure achievement of targets. Key Skills/Previous Experience: • Bachelor’s degree in Life Sciences, Biomedical Science, or related discipline (preferred)., • Minimum 3–5 years’ experience in hospital sales within the pharmaceutical sector., • Demonstrated success in developing new business and managing complex hospital accounts., • Experience engaging with multidisciplinary hospital stakeholders (clinicians, laboratory managers, and procurement)., • Previous exposure to genomics, molecular diagnostics, or women’s health (NIPT) is highly advantageous., • Existing, active relationships in Oncology, NIPT, Cardiology, Nephrology, Neurology, or Ophthalmology., • In-depth knowledge of the private hospital network in and around London, • Confident and credible with clinical and commercial stakeholders., • Collaborative, adaptable, and able to thrive in a fast-paced, science-driven environment., • High integrity and commitment to ethical commercial practice., • Full, clean driving licence. Additional Information: • Please note this is a full-time role on a 12-month fixed-term contract., • Company car, • £15k - £20k bonus., • 22 days holiday plus Bank Holidays. Please contact Matt Hartwell on 07301283663 or email your CV to for a confidential chat.

The post holder is part of a customer-facing team providing professional, high quality library services and support for the library's resources, learning spaces and facilities. Respond to customer enquiries online, through the live chat service (LibChat) and the enquiries management system (LibAnswe

What does the job entail? Walking, talking, taking people's details, use of a mobile phone, people skills, customer service, dealing with the general public, travelling within a 1-hour radius of Swindon, visiting new and existing customers for a chat about our latest offers, working outside.

Nuffield Health is hiring a full-time Contact Centre Coordinator to join its Service Centre in Epsom. Contact Centre Coordinator – £24,531/year | Nuffield Health. Handle customer contact via phone, email, live chat, and social media.

Customer Support Polish-Speaking – Remote role located in Greece.You’ll make sure every customer enjoys excellent service and feels valued in every interaction.Communicate with customers via phone, chat, and email.Track and manage cases to ensure timely resolution.Maintain high customer satisfac

Provide outstanding customer service to our customers to support the progress of their separation in a timely manner. Help customers with queries (via phone, live chat and email), answering them in a timely and efficient manner delivering beyond our customers’ expectations and performing to the hi

Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. The Analytics and Sales program is a unique opportunity to develop a comprehensive understand

You’ll lead a team of 5-7 Senior Customer Operations Executives within our Customer Operations function - developing their performance and ensuring exceptional service across inbound channels (chat, phone, email) and back-office processes. We’re on a mission to improve education for everyone, an