Customer service chat jobs in United Kingdom
Are you a business? Hire customer service chat candidates in United Kingdom
- Comb Cafe
Barista17 days ago£12–£13 hourlyFull-timeEdinburghWe are fun, social , cosy small cafe in the heart of the Bruntsfield. We do take coffee and food seriously. COMB is a family run business that loved by locals, regulars and people of Edinburgh. Our people come for a coffee and stay for a chat. What you'll be doing As a head barista you will be the coffee master of the Comb. Your extensive knowledge about specialty coffee will help you to lead the team, make product orders and drive sales through the roof. You will be also providing excellent customer service in our cosy café. Responsibilities - Teach others about efficient workflow, the perfect espresso shot and acing their latte art. - Assist general manager with scheduling , rotas, stock management and inventory. - Maintain cleanliness and sanitisation standards at all times. Ensure a clean, safe, fully operational coffee station ans serving kitchen. - Create new recipes and make outstanding coffee. Show off your latte art - get creative! - Provide exceptional customer service by engaging with patrons in a friendly manner Experience Required Skills: - Knowledge of food safety regulations - Proficiency in basic maths for cash handling - Strong time management skills Nice-to-Have Skills: - Previous experience in a similar role. - Join our small and friendly team and be part of a vibrant café environment where you can showcase your barista skills while delivering top-notch service to our locals and regulars. - What we are looking for - We are looking for head baristas with passion and experience within the specialty coffee industry. The diary to accommodate full time flexible shifts and a background using manual espresso machines and dialling grinders. - Job Types: Full-time, Permanent - Pay: £12 per hour - Expected hours: 32 – 48 per week - Additional pay: - Performance bonus - Tips - Benefits: - Company pension - Discounted or free food - Employee discount - Store discount - Schedule: - 8 hour shift - Day shift - Experience: - Barista experience: 1 year (preferred) - Hospitality: 1 year (preferred) - customer service: 1 year (preferred) - Work Location: In person - Expected start date: 01/02/2025
Immediate start!Easy apply - East Dragon LD Ltd
Customer Service Manager20 days ago£38700–£40000 yearlyFull-timeLondonJob Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.
Easy apply - Sathguru Ltd
Customer Service Manager1 month ago£32000–£39400 yearlyFull-timeSeven Kings, IlfordTeam Leadership: Leading and managing a team of customer service representatives by providing guidance, support, and feedback. This includes setting performance goals, conducting performance reviews, and fostering a positive work environment. Training and Development: Ensuring the team is well-trained in customer service best practices, product knowledge, and company policies. This involves organizing training sessions, coaching team members, and identifying areas for skill improvement. Customer Interaction Management: Handling escalated customer inquiries and complaints, ensuring they are resolved promptly and satisfactorily. This includes communicating with customers through various channels such as phone, email, and live chat. Performance Monitoring: Monitoring and analyzing the performance of the customer service team using key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Process Improvement: Identifying areas where customer service processes can be improved to enhance efficiency and customer satisfaction. This can involve implementing new tools, updating procedures, and streamlining workflows. Reporting: Preparing and presenting regular reports on team performance, customer feedback, and service metrics to senior management. This also includes making recommendations for improvements based on data analysis. Collaborative Work: Collaborating with other departments such as sales, marketing, and product development to ensure a unified approach to customer satisfaction and to convey customer feedback for product and service improvements. Resource Management: Managing customer service resources, including staffing levels, scheduling, and allocating tasks to ensure optimal team performance.
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