Trabajos customer service chat en Reino Unido

Principal Product EngineerLocation: Nine Elms, London. Full time, hybrid with at least 3 days a week on site.You'll need the right to work in the UK and be based in London. We are not able to offer visa sponsorship for this role.About ZappZapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, from app users to frontline staff to store workers. We are relentlessly focused on delighting our customers.We are backed by the world's leading investors, and our team has scale-up and exit experience at companies such as Amazon, Deliveroo, Tesco, Stuart, and Just Eat. If you're ready to help build the world's most customer-focused company, get in touch.Our Leadership PrinciplesThese five principles describe what great looks like at Zapp. They are the single framework we use across performance reviews, growth conversations, and leadership expectations.Creating MagicTaking OwnershipRaising the BarWinning TogetherDelivering with SpeedWe are an AI-first companyWe don't just build software. We build intelligent systems. From AI-assisted development workflows to LLM-powered product features, we expect every engineer to embrace and actively shape how AI changes what we ship and how we ship it. If you're the kind of engineer who gets excited by what's possible when agents, models, and great product sense meet, you'll feel at home here.The RoleJoin Zapp and take full lifecycle ownership of the apps our customers use every day. We're building a world-class experience across iOS, Android, and web, and you'll help us get there.Quick commerce moves fast and lives in the real world. AI is changing how we build it. That's the part we love. We need engineers who are curious, energetic, and thrive at the front line of both.What you'll doBuild a world-class customer experience across the stack. Ship across backend, web, and infrastructure, and into mobile when features cross over.Bring AI into how we build. Use AI in your daily work. Share patterns that help the team move faster, and learn from what others discover.Lead how AI shows up in our product. Set the direction on where AI creates real customer value, prototype the hardest bets yourself, and bring the team with you.Own delivery end-to-end. Pick up a problem, design the solution, ship the work wherever the feature lives, and see it through to production.Own on-call. Be on the rotation, and stand behind what you ship in production.Keep production fast and trusted. Watch latency, harden release processes, and protect what customers rely on.Set the technical direction. Own the architecture, patterns, and standards other engineers build on — across the product, not just your own work. Lift the people around you.You're a great fit if youDeep engineering experience. 10+ years building production software.Full-stack range. Comfortable across backend, web, and infrastructure.Strong fundamentals. Confident with TypeScript, GraphQL, and SQL. At home in NestJS (or a similar Node.js framework) and React.Cloud and DevOps minded. Comfortable across GCP or a similar cloud, CI/CD, observability, and modern infrastructure tooling.Use AI daily. AI assistants are part of how you build. You bring back patterns that help others get more out of them too.Think product, not just code. You measure your work by what changed for the customer, not the lines of code shipped.Production minded. Solid grasp of API design, observability, scaling, reliability, and security.Care about craft. Clean APIs, attention to detail, and how the system feels to work in.Comfortable in uncertainty. You move forward when the path isn't clear, instead of waiting for someone to define it.Test as you build. Automated tests are how you ship code you trust.Passionate about execution. Curiosity, energy, and a habit of moving things forward.Excellent communicator. Clear in how you write and speak, and you love sharing what you learn.Force multiplier. Your impact shows up in other engineers' work - through the patterns you set, the reviews you give, and the people you grow.If most of these land for you, please apply. We hire on trajectory and curiosity as much as CV.Even better if you knowNestJS. Our backend is a NestJS service, and you'd feel at home when features need backend work.React Native. Our apps run on React Native and Expo. You'll touch them when features cross stack boundaries.GraphQL Federation. We run a federated gateway across multiple subgraphs, and federation experience makes schema and subgraph work easier.Distributed systems at scale. Event-driven patterns, async processing, real-time data flows.Infrastructure as code. Terraform, Kubernetes, or similar.Quick commerce or similar domain. Logistics, on-demand delivery, or another real-time, high-throughput customer-facing environment.You won't be a great fit if youNeed a fully defined process and a large, structured team to do your best work.Chase technical perfection at the expense of what the customer actually needs.Stall when the path forward isn't clear, or wait to be told what to do.Want to stay strictly inside your specialty and avoid unfamiliar parts of the stack.What's the interview process like?We aim to make our process clear, respectful of your time, and a real two-way conversation.Stage 1 - Intro call (30 min). A short chat about your background and a chance for us to tell you more about Zapp, the team, and the role.Stage 2 - Technical interview (90 min). Live coding with full access to any AI tooling you'd normally use, and we'll send you a boilerplate repository in advance so you can focus on the problem, not the setup.Stage 3 - On-site interview (2 hours, in person). A visit to our office: one hour of system design, and one hour with senior leadership on how you work, what you care about, and how you align with our Leadership Principles.Stage 4 - Offer.We verify your right to work in the UK and complete reference checks before the contract.Benefits135,000 – 175,000 base salary, depending on experience.Equity package, depending on experience.25 days of holiday per year, plus all bank holidays.Private health insurance.Extended sick pay and maternity or paternity leave.Cycle to work scheme.

Right Match Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford. We are recruiting for experienced and forward thinking Customer Service Coordinator French Speaking. This is full time, permanent and hybrid position and working for very well established company. Very interesting and varied role with a scope for progression. \n Salary: £30,000 \n Work pattern: Mon-Fri, hybrid( two days at office, 3 days from home), 37.5 hour per week. \n The role: \n A Customer Service Representative is the front line of our company, providing commitment and exceptional service to our customers. \n This role requires someone who is enthusiastic, empathetic, and capable of handling a variety of customer interactions with professionalism and patience. \n\n \n \n \n \n \n \n \n Work Experience:Essential\n \n • Proficiency in Microsoft Office Suite - Word, Excel, Outlook\n, • Order to cash processing in customer services\n, • Minimum of 1-2 years of experience in an administrative customer service role.\n, • Familiarity with customer service order processing ERP system\n, • Customer complaints handling process\n, • Ability to work independently and as part of a large team\n, • Support customers' enquiries through multiple communication channels including phone, email, and chat.\n, • Follow-up of enquiries for general questions with other internal departments.\n, • Facilitating customers issues resolution, including progressing customer complaints to completion.\n, • Enter and process orders including calculating transit time and freight.\n, • Proactively communicate with customers to inform them of at-risk orders.\n, • Maintain accurate customer database and information on profiles.\n, • Responsible for customer quotations for new business & follow-up on open quotes.\n, • Maintain price lists and send them to customers when requested.\n Job Related Skills:\n \n, • Fluent English - written and verbal\n, • Fluent in French - written and verbal\n, • Professional phone and email etiquette\n, • Ability to operate effectively in a fast-paced dynamic environment\n, • Works well under pressure, while multitasking\n, • Able to collaborate with multiple departments to address customer inquiries and resolve issues efficiently\n, • Ability to listen actively and respond effectively to customer queries.\n, • Able to deal with customers effectively in a variety of situations, while being sensitive, empathetic and agile to customer needs\n, • Adaptable approach to handling unexpected heavy workload with a positive mindset\n, • Meticulous attention to detail to ensure accurate data entry\n, • Office base - 2 days a week (Tuesday Team Day)\n, • Willing to adjust and be versatile, to meet business objectives\n \n \n \n \n \n \n If you are interested please kindly apply directly or contact Tom Kurczab at Right Match Recruitment Group\n \n \n \n INDTKJOBS\n \n \n \n \n

Paid Social ManagerLondon hybrid, 3 days office based 40,000 to 50,000 + bonus + benefitsThis is a role for a Paid Social expert who wants pace, scale, budget, international reach and the creative freedom to make a visible commercial impact, whilst also holding a highly visible role within a team of paid social specialists, taking lead on Paid Social campaigns targeting all Spanish speaking markets end to end.You’ll be joining a high-growth consumer business operating in a pacey, creative but regulated, and fiercely competitive sector. It’s an environment where performance matters, but so does brand, creativity, speed of execution and the ability to spot opportunities others miss.The role sits within a central paid social team, supporting multiple international markets across full-funnel campaign activity. You’ll be working across channels including Meta, TikTok and Snapchat, taking responsibility for campaign setup, optimisation, reporting, budget management, creative testing and stakeholder engagement.It needs someone who can look at data, understand what it is really telling them, then turn that into better campaigns, sharper creative briefs, cleaner targeting, stronger reporting and improved commercial performance.You’ll be working closely with internal teams across brand, data, CRM, digital and market leads, so the ability to explain campaign performance clearly is important. Not just what happened, but why it happened and what should happen next. Coming from an appreciation of how the platforms get their info in the first place, so a real appreciation of the setup and tracking side will be important.What you’ll be doingYou’ll manage paid social campaigns across assigned international markets, taking ownership of setup, optimisation, budget pacing, creative coordination and compliance checks.You’ll produce daily, monthly and quarterly reporting, using performance data, attribution insight and customer lifetime value to shape decisions.You’ll work with brand and creative teams on upper-funnel activity, while staying close to acquisition performance.You’ll help ensure tracking, tagging, landing pages and campaign links are properly set up, working closely with data teams to make sure performance is measurable and reliable.You’ll adapt activity by market, recognising that audience behaviour, creative response and cultural nuance will not be the same everywhere.You’ll also identify opportunities to improve automation, efficiency and technical capability across the channel.What you’ll needYou’ll probably have around a solid background in paid social under your belt already, with a strong track record managing campaigns across platforms such as Meta, TikTok and/or Snapchat. This could have been established either brand side, or within an agency environment.You’ll be comfortable managing meaningful budgets and multiple campaigns at once, ideally across more than one market.You’ll need strong analytical skills, with experience using reporting tools, attribution models, mobile measurement platforms such as Excel is a given. If you’ve used AppsFlyer, Tableau or similar visualisation tools will be beneficial.You should have a good understanding of tagging, tracking and attribution, including GTM.You’ll also need to be confident presenting insight to stakeholders. The best person for this role will be able to move between detail and bigger-picture thinking without getting lost in either.Why this role?Because it offers the kind of paid social environment that can genuinely sharpen your career.You’ll get international exposure, significant campaign responsibility, access to strong data, a competitive market to test yourself in, and a business where creative performance marketing is taken seriously.The package includes:40,000 to 50,000 base salary 10% annual bonusHybrid working, 3 days in the London office Private healthcareLife insurancePension scheme 24 days’ annual leave, increasing with service Regular company events and team activities This would suit someone commercially sharp, curious, well organised and confident enough to try new things. Someone who enjoys the pace of paid social, but wants more than just platform execution.Want to Apply? Here’s how:Applicants must have the right to live and work in the UK. You can share your Linked-in profile (but please ensure there’s more than just job titles listed) or email me a CV.Or, for a chat and more information please contact me on:Colin Doree Recruiter | Blue Pelican 01892 507122

2026 Analytics & Sales - Japanese Speakers Location London Business Area Sales and Client Service Ref # 10045662 Description & Requirements The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of financial markets. Following our comprehensive training program, you will apply your knowledge by assisting our clients in the Analytics department.In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From- educating a portfolio manager on Bloomberg’s risk management solutions to helping a trader use our functionality to discover new sources of market liquidity – the variety of problems we solve is immense.Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.As you deepen your knowledge, you will have the opportunity to enter our sales department. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings.What’s in it for you?You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer!You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training.There are multiple opportunities to further your career across the department or the company, with most Analytics representatives progressing towards opportunities in Sales. You may also develop into a specialized support role in our Advanced Team and in time take on a leadership role.Who you are?You understand the drivers behind market moving stories and events. You are a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment and a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships! You’ll need to have: Fluent in Japanese, in addition to English (both written and verbal)Sponsorship is available for this role. To be eligible you must be eligible for the UK Skilled Worker under the New Entrant Requirements* (see below).A Bachelor’s degree (or above) or relevant work experienceAbility to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clientsDemonstrated interest in the financial markets and the aspiration to work in the financial services industryStrong critical-thinking and problem-solving skillsThe desire to learn and adapt quickly in a dynamic training and client facing environmentThe ability to demonstrate resilience and agility in a fast-paced environmentA commitment to achieve the highest levels of efficiency and effectivenessAmbition to pursue a client-facing career, with a strong interest in relationship management and salesOutstanding communication skills (both written and verbal)Willing and able to travel around EMEA to meet the business needs of our clientsFlexibility to occasionally work weekends or on a bank holiday (weekday off in lieu)We’d love to see:Demonstrated exposure to Python or other coding languages preferablePrevious experience engaging with clients in a relationship management capacityBeginner to intermediate experience with excel and/or VBAIf this sounds like you: Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at: . New Entrant criteria for SponsorshipWhere the applicant does not meet the salary threshold for experienced workers, they may be able to meet a reduced threshold as a New Entrant if they meet the criteria.To be a ‘New Entrant’ at least one of the following criteria must be met:Applicant is under 26 on the date of application; orApplicant is working towards a recognised professional qualification in a UK-regulated profession; orApplicant is working towards full registration or chartered status with the relevant professional body for the job they are sponsored for; orApplicant’s most recent permission, other than as a visitor, was under the Student route (within last 2 years) and the course has finished (or will finish within 3 months); orApplicant’s most recent permission, other than as a visitor, was under the Graduate route (within last 2 years).If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

DescriptionEngine by Starling, was born out of Starling: the UK’s first and leading digital bank. Today, Starling delivers intuitive, customer-centric tools to help over 4.6 million people and small businesses to be ‘good with money’. We believe that great technology has the ability to empower customers to save, spend and manage their money in a new and transformative way. Engine is on a mission to promote this philosophy around the world.Engine is a cloud-native, bank-built SaaS platform. We provide a comprehensive and cloud-native solution to power banks around the world, who share our ambition of building businesses designed to evolve, innovate, and meet growing customer demands. The SaaS technology platform is now available to banks, building societies and credit unions around the world, enabling them to benefit from the modern digital features and efficient back-office processes that has helped Starling to achieve its success.At Engine, we follow five guiding principles: listen, keep it simple, do the right thing, own it, and aim for greatness. Having launched in 2022, we are a rapidly-growing organisation who adopts the same agile mindset as our technology. As such, we embrace change, the reimagination of processes and have cultivated an environment where our colleagues - and partners - can design, build and collaborate openly, with a strong degree of ownership and empowerment to get things done.Hybrid WorkingEngine is headquartered in London, with offices in Dublin, Sydney, Dubai, Toronto and New York. This role will be based in London. International travel will be necessary on an ad hoc basis, depending on the client and nature of the engagement.About the RoleThe role offers the opportunity to own, manage and lead a European sub-region, scaling Business Development with the support of a focused central team. As the Sales Lead in Europe, you will be responsible for cultivating relationships at an executive level, overseeing client and partner engagements - including Discovery exercises and seeing programmes through to completion. This position also encompasses the opportunity to become a Client Relationship Director for Engine’s clients within the region, acting as a trusted advisor, partner and executive sponsor, ensuring their needs are heard and fulfilled during both Implementation and Run phases.Our ambition is to build autonomous, highly-skilled teams, with a deep understanding of the local market, across the Nordics, Southern Europe and Central Eastern Europe. While you will drive deal execution within a defined European cluster, you will apply the central European value proposition and sales playbook consistently.What you'll get to doDriving and defining the end-to-end execution plan of Engine’s market entry in geographies with high potential for digital banking transformationDeveloping and managing senior relationships with banking and ecosystem stakeholders, across your allocated clusterProgress and close opportunities using Engine’s established go-to-market model, providing executive sponsorship and expertise during commercial and contracting negotiationsEnsuring consistency across Engine’s messaging, positioning and deal motion across geographiesCo-ordinating closely with central Proposition, Solution Architecture and Enablement teams, to develop solutions which resonate strongly with the local marketProviding structured, region-specific market feedbackScaling a local integrated team in alignment with business pipelineRequirementsYou possess 8+ years of senior enterprise or platform business development experience, across multiple marketsYou have a track record of closing complex deals, which engage multiple stakeholders across the businessYou have experience operating within centrally governed or matrixed organisationsBanking or regulated industry exposure is strongly preferred (ideally retail or business banking), with a deep understanding of the challenges relating to bank IT systems, change management and transformationYou have existing, trusted relationships with bank executives within the regionYou have experience in managing and scaling teams Your skillsYou possess fluent English language skills, and are fluent in at least one relevant regional European language (French, German, Spanish, Polish or other)Speaking a range of European languages is a strong plusYou are a collaborative and purpose-focused individual, who provides focus and foresight to a highly skilled teamYou are comfortable inheriting an existing playbook, while offering new approaches to enhance the broader European team’s ways of workingYou have a proven track record of strong stakeholder management across an array of cultures and valuesYou are disciplined, resilient, and approach your work in a structured, logical mannerInterview processInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:Interview and introduction to Engine’s VP - European Business Development (1 hour)A subsequent interview with Engine’s Chief Commercial Officer, with the potential to host the session in our London office (1 hour)An informal introduction to a portion of Engine’s European Business Development team (45 minutes)Final interview with Engine’s Chief Executive Officer (45 minutes)Benefits33 days holiday (including public holidays, which you can take when it works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesIncentives refer a friend schemePerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Job SummaryID: F406FC2C3ADepartment: Engine by Starling, Business DevelopmentType: full time

Are you ready to take the next step in your professional journey? We’re on the hunt for a passionate and driven Account Coordinator to join our high-energy Contracts Division, where you’ll be collaborating with industry leaders across logistics, retail, and manufacturing!Why You Should Join Us:Exciting Challenges: You'll play a key role in sourcing top talent and ensuring our clients receive only the best service!Impact: You'll make a real difference by recruiting for multiple sites and ensuring that the right candidates are always in the right roles.Growth: This is your chance to grow with us! We offer real career progression opportunities.What We’re Looking For:A full UK driving licence is a bonus, but not essential.Recruitment experience (especially in manufacturing) is ideal, but we’re willing to train the right person!Exceptional customer service, communication and relationship-building skills are essential for this role!Your Key Responsibilities:Source top talent for various sites across the region.Ensure compliance and find the best-fit candidates for every role.Provide an on-call service to clients 1 in every 3 weeks – become the go-to person!Handle payroll weekly like a pro!What’s in it for You:Salary: £30,000 per annumMon-Fri Schedule:Perks: Annual team-building events, unforgettable Christmas parties, and more!Career Growth: Real opportunities to advance in your career and make a lasting impact.Ready to Join Our Dynamic Team?If you’re passionate, proactive, and ready to take on new challenges, we want to hear from you! Apply today and let’s chat!M4 Recruitment are an employment business and operates as an equal opportunities’ employer. Authority to issue an advertisement in respect of the above-mentioned position has been obtained from the hirer concerned

ASU London are seeking a Student Enrolment Advisor to play a key part in supporting the recruitment and enrolment of both UK-based international students and home students to ASU London. \n Student Enrolment Advisor \n Salary: Up to £38,000 depending on experience \n Hours: Full Time \n Contract: Permanent \n Location: Central London (Hybrid Working) \n Reports to: Head of Domestic Recruitment & Widening Participation \n About Us \n ASU London is an independent, UK-accredited provider of higher education focused on delivering world-class opportunities to students who are seeking a practical, future-ready education, drawing on curriculum from one of the world’s top universities, Arizona State University. \n About the Role \n This role plays a key part in supporting the recruitment and enrolment of both UK-based international students and home students to ASU London. \n Working closely with the Head of Domestic Recruitment & Widening Participation and the Student Recruitment Officer, the postholder will be responsible for meeting conversion and enrolment targets across both audiences while delivering an exceptional student experience. \n The role acts as the primary conversion contact for prospective students from enquiry stage through to enrolment. \n The role is responsible for consultative, high-touch engagement across phone, email, live chat, and 1:1 CRM-based communications, supporting prospective students through decision-making and progression to enrolment. \n All live chat, inbound enquiries, and 1:1 applicant communication are owned and managed by the Student Enrolment Adviser. This excludes marketing campaigns, marketing automation, and outbound promotional communications, which sit within Marketing. \n A key aspect of this role is delivering against two equally important recruitment streams: UK-based international (UKI) students and home students, each contributing equally to enrolment targets and institutional priorities. The role will also deliver events and activities as defined in our Access and Participation Plan (APP) to enable us to meet our associated targets. \n The postholder is expected to apply appropriate messaging, guidance, and conversion approaches tailored to the differing needs of each cohort, while maintaining equal focus on performance outcomes across both groups. Adhering to CMA and brand guidelines the postholder is expected to have an excellent standard of written English and attention to detail. \n Key Responsibilities \n\n • UKI & Domestic Student Recruitment & Engagement\n, • CRM, Data & Reporting\n, • Events, Outreach & Travel\n\n Key Relationships \n\n • Head of Domestic Recruitment & Widening Participation\n, • Student Recruitment Officer\n, • International Enrolment Advisers\n, • Admissions Team\n, • Marketing Team\n, • Academic Teams\n, • Schools, Colleges, Pathway Providers and Community Partners\n, • UK-based international and home/WP prospective students and applicants\n\n The successful candidate will have ideally 4–8 years’ experience in sales or customer service (retail, student recruitment, hospitality, travel, telecoms, IT or similar sectors), strong communication skills both in-person and across phone, email, live chat, video channels as well as strong organisational and time management skills and experience working to targets in a conversion-driven environment. The successful candidate will be a confident and engaging presenter with the ability to build effective professional relationships with students and other stakeholders as well as proficiency in Microsoft Office. \n The preferred candidate would also have a Bachelor’s degree, experience in higher education, admissions or student recruitment, using CRM systems and managing multi-channel pipelines and experience in consultative selling or advisory roles. \n The ideal candidate would have a strong customer focus with a consultative, conversion-led approach, a target-driven and commercial mindset, the ability to use data to inform activity and a collaborative and team oriented approach that works in a fast-paced and evolving environment. \n Success in this role will look like consistent achievement of conversion and enrolment targets across both audiences, effective collaboration with the Student Recruitment Officer and wider recruitment team, strong engagement across on-campus, virtual, and external events, high-quality representation of ASU London at UK events with positive contribution to widening participation and access objectives and strong delivery across both UKI and Home recruitment streams. \n Closing date for applications: Tuesday 25th August 2026. \n Interested? \n If you would like to apply and find out more about this position, please click the apply button to be directed to our website. \n This role is exempt from the Rehabilitation of Offenders Act 1974. \n In addition, you are required to submit to a Disclosure and Barring Service (DBS) check. \n No agencies please.

A leading global investment management organisation is looking for an experienced 2nd line Service Desk support engineer to join its Global IT Services team in the City of London. \n This is an L2 technical support position acting as the escalation point between the Service Desk and the wider IT Engineering team. You will provide high-quality technical support to employees, senior stakeholders and VIP users within a fast-paced, international financial-services environment. The role\n You will take ownership of complex incidents and service requests escalated by the Level 1 Service Desk, ensuring issues are investigated, documented and resolved efficiently. \n Responsibilities will include: \n\n • Managing incidents and service requests\n, • Providing desk-side and remote technical support by telephone, email, chat and remote-access tools\n, • Supporting employees, senior executives, VIP guests and international visitors\n, • Troubleshooting Windows, Microsoft 365, networking, VPN and virtual desktop issues\n, • Administering users and groups across cloud and on-premises environments\n, • Supporting Active Directory, Azure, Intune, Microsoft Teams, SharePoint and OneDrive\n, • Mentoring Service Desk technicians and providing guidance on technical issues\n, • Creating internal technical documentation and user-facing support guides\n, • Supporting Azure Virtual Desktop connectivity\n, • Coordinating with third-party suppliers and ensuring services meet agreed standards\n, • Assisting with workstation installations, office moves, hardware, software and peripherals\n, • Contributing to the design, planning and implementation of end-user technology\n, • Supporting cloud provisioning, maintenance, policies and procedures\n, • Participating in IT projects and taking ownership of assigned deliverables\nEvents and meeting-room technology\n A key part of the role will involve providing technical support for internal and external meetings and events. \n This will include: \n\n • Setting up and supporting audio-visual and video-conferencing technology\n, • Supporting Microsoft Teams, Zoom, webinars, live streams and hybrid events\n, • Providing real-time troubleshooting during high-profile meetings, town halls and conferences\n, • Carrying out proactive checks of meeting rooms and event spaces\n, • Working with AV, conferencing and event suppliers\n, • Supporting events involving offices and participants across multiple international locations\nSkills and experience required\n\n, • At least five years' experience in a Service Desk, desktop support or technical support position\n, • Previous experience providing Level 2 or escalation support\n, • Experience with Active Directory, Azure and Microsoft Intune\n, • Strong Microsoft 365 knowledge, including Teams, SharePoint and OneDrive\n, • Experience using ITSM platform\n, • Understanding of Conditional Access and cloud-based identity management\n, • Experience supporting corporate video conferencing and AV technology\n, • Experience troubleshooting Wi-Fi, wired networks, VPNs and virtual desktop environments\n, • Strong incident-management, prioritisation and problem-solving skills\n, • Excellent written and verbal communication skills\n, • Experience supporting senior executives and VIP users\n, • A professional, customer-focused and discreet approach\n, • Ability to work effectively in a busy, international environment\n, • Willingness and ability to work from the London office five days per week\n\n Experience within financial services, investment management or another highly regulated environment would be strongly preferred. \n An ITIL certification would also be advantageous. What is offered\n\n • £Competitive salary\n, • A professional and international working environment\n, • A collaborative and high-performing IT team\n, • Training, mentoring and career-development opportunities\n, • Competitive benefits and wellbeing provisions\n, • 25 days' annual leave\n, • Life and disability insurance\n, • Education and professional-development support\n, • International company events and volunteering opportunities\n, • Long-term career opportunities within a growing organisation\n\n This is an excellent opportunity for an experienced Level 2 support professional who enjoys resolving complex technical issues, supporting demanding users and taking ownership within a global IT environment. \n

Outline of the role: \n Provide onsite 1st and 2nd line IT support to customers, primarily covering end-user support, M365, endpoint, account and device administration, basic server/network incident triage, security alert and vulnerability/patch status checks, and initial incident response. All tasks must be delivered in a professional and timely manner to ensure a very high level of customer experience. Complex server, network and security design/build activities, SOC operations, and large-scale IT project management are outside the scope of this role and should be escalated to other specialist teams or the relevant vendors as appropriate. \n \n Job Description \n\n • Provide onsite 1st and 2nd line support to customers via face-to-face support, email, telephone, remote access and chat tools.\n, • Use he IT support ticketing system to record, manage, update and close support cases in a timely and accurate manner.\n, • Support daily administration of Microsoft 365, user accounts, endpoint devices and related IT services within the agreed operational scope with the customer.\n, • Perform routine Windows Server administration and initial fault isolation during incidents; escalate complex server issues to other specialist teams or relevant vendors.\n, • Perform initial triage for network and server incidents, including basic checks, information gathering and escalation to specialist teams or vendors when required.\n, • Support security operations at an operational level, including checking security alerts, vulnerability status and patch status, and assisting with tools\n, • Provide first response during security or IT incidents, including initial investigation, containment support, evidence collection and escalation according to the agreed process\n, • Support day-to-day IT element configuration and service delivery activities within the customer environment.\n, • Prepare, deploy, replace and support PCs, mobile phones, peripheral devices and standard end-user IT equipment.\n, • Install, configure and test approved software on PCs and mobile devices in accordance with customer and the company’s procedures.\n, • Support basic testing and deployment of end-user devices, software and IT services; this does not include enterprise IT design or proof-of-concept ownership.\n, • Communicate with support vendors and internal specialist teams until case closure where escalation or vendor support is required.\n, • Attend operational meetings with the customer when required and maintain a professional working relationship with the customer.\n, • Maintain secure operations and keep the working environment tidy and compliant with customer and the company’s requirements.\n, • Maintain clear documentation for operational procedures, configuration changes, implementation records and support activities.\n, • Create reports for the customer and internal manager/director when required.\n, • Provide temporary or long-term customer support at their office, if required.\n, • Participate in early shift coverage and support outside of normal hours when required.\n, • Perform ad hoc tasks assigned by the line manager, provided they are consistent with the agreed operational support scope.\n, • Occasional international travel may be required.\n\n \n Requirements: \n\n • Proven customer service experience in an onsite IT support or helpdesk environment\n, • Experience providing 1st and 2nd line support for end users, including PCs, mobile phones, peripherals and standard business applications.\n, • Familiarity with Microsoft 365 administration, user/account management and endpoint/device administration.\n, • Familiarity with Microsoft Active Directory or Entra ID user administration, Microsoft Windows 11, Microsoft Office, antivirus/endpoint security tools and standard corporate software.\n, • Basic knowledge of Windows Server administration and incident triage; advanced design, build or architecture experience is not required.\n, • Basic knowledge of network products such as routers, switches and firewalls is advantageous for initial fault isolation and escalation.\n, • Awareness of security alert handling, vulnerability/patch status checking and operational tools such as Prisma and Microsoft Defender is advantageous.\n, • ITIL Foundation, Microsoft or endpoint support certifications are preferred but not mandatory.\n, • Business level written and verbal communication skills in English; Japanese is preferable\n, • Business level documentation skills, including meeting minutes, work procedures and customer/internal reports.\n, • Strong work ethic, punctuality, time management and reliability.\n, • Customer-focused mindset and ability to escalate appropriately to internal specialist teams or relevant vendors\n\n \n Conditions: \n\n • 1 year contract to start with\n, • Salary - £39,000 per annum\n, • Working hour – 35 hours per week, Monday to Friday\n, • Location – London\n, • Competitive benefits – Travel expense (within London), pension, annual leave\n\n \n * Access Appointments Consultancy Ltd is a recruitment agency based in London. Please note that we’re afraid that due to the high volume of applications we receive, we may not be able to provide feedbacks on individual CVs. Also we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation such as passport/visas when required. Thank you for your time and cooperation*

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.About Agentforce ServiceAgentforce Service is Salesforce's complete agentic service platform — built for every type of service, in any industry, across any channel. Powered by Agentforce, it is the only platform where AI agents and human service representatives work together in real time to resolve issues faster, personalise every interaction, and deliver support across every channel — spanning customer service, IT Service Management (ITSM), and HR service to unify service delivery across every department on a single intelligent platform.With the industry's fastest-growing AI adoption rate — agentic AI use in service grew from 39% to 66% in a single year — Agentforce Service equips businesses to meet customers where they are, across voice, digital messaging, web chat, email, WhatsApp, and more. Autonomous Agentforce agents handle high-volume interactions 24/7, while the Service Rep Assistant supports human agents with real-time next-best-action suggestions, case summaries, and AI-powered knowledge recommendations — delivering faster resolution, higher CSAT, and lower operating costs across a blended human and AI workforce.We are looking to hire an Account Executive to join the Agentforce Service team and help drive growth for one of Salesforce's fastest-growing products. This role covers the full Agentforce service platform — spanning Contact Centre, ITSM, and HR Service — with a particular focus on Agentforce Voice, Digital Engagement, and Agentforce for Service.Required Skills and QualificationsDemonstrated success in quota-carrying, technology solution-based direct salesProven experience working with Contact Centre, Field Service, ITSM, HR Service, or Service Engagement softwareAccount Planning: Ability to build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunitiesResearch and Discovery: Skill in uncovering customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypothesesSolutioning: Ability to identify compelling value propositions that address customer needs, demonstrating understanding of the Agentforce and Service Cloud technology stack — including customer service, ITSM, and HR service capabilitiesCustomer Communication: Ability to engage customers clearly and confidently across written, verbal, and presentation formats, using tools such as Slack, Google Slides, and ZoomResource Application: Experience driving results by leveraging available resources, tools, and internal teams effectivelyTeam Selling: Ability to align and engage account teams and partner ecosystems to support deal progression and long-term customer successPreferred Skills and QualificationsStrong interpersonal and communication skillsFamiliarity with sales methodologies (e.g. MEDDIC, Challenger, Command of the Message)Experience developing business cases and service requirements, and building strategic partnershipsAbility to work effectively in a fast-paced, high-growth environmentConsistent track record of meeting or exceeding quotaExperience collaborating across multiple internal teams and aligning resources to account objectivesWe welcome candidates from diverse backgrounds — relevant experience will be evaluated holistically and may include professional, extracurricular, military, or volunteer experience that demonstrates the core competencies for this roleUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.SummaryLocation: United Kingdom - LondonType: Full time

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services.This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery. This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work be on call on a rotational basis 1 out of 5 weeks including the weekend.What you will be doingWorking within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email.Creating and maintaining accurate knowledge documentation on a quarterly basisExecute all tickets and requests ultiising on best practise, adoption and utilisation of technology, applications, and services.Working with the Lead IT Operations Administrator to identify trends and spot potential problems.Improving and iterate on service support provision to the office.Ensuring computers, printers and other peripherals are operational.Providing support with hardware and software maintenance.Basic hardware breakfix replacementHardware Inventory managementManaging system access, security, and spam/anti-virus controlsCustomer site visitsProactive trend analysis calls to the end userFull JML process covering, Joiners, Movers and LeaversProactive room checksEnd User Compute device management, including building devices.Desk moves/ Desk complete set upTo fulfil additional / ad hoc duties as needed in order to meet the needs of the business.What we are looking for:Experience & KnowledgePrevious experience within an IT Support role.Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.Professional manner with a strong work ethic.Good problem-solving skills, with a solution focused approach.Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.Ability to multitask effectively during busy times and remain calm during stressful situations.A team player who can work within a framework of procedure and policies.Self-motivated and able to use initiative.Knowledge and some experience of products within the Microsoft Office 365 suite.Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.Able to learn quickly and work within a fast-paced environment.Desire to learn and to undertake on-the-job training and continuous personal development.Flexible and willing to work outside of the core hours if necessary.Knowledge/experience of the following are required:Active Directory, Exchange (both on-prem and O365),VMwareMS Office standardApple hardware & OS (Mobiles/Mac’s)HP HardwareMulti Factor Auth setup (MS MFA, DUO)MS IntuneCollaboration tooling such as Webex, Team Viewer, Zoom and MS TeamsWindows 10/Windows 11 working knowledgeITIL V3 or AbovePowershellKnowledge/experience of the following are advantageous:ServiceNow ITSM toolVMwareCUCMCCST or Networking skillsSpecial requirementsThe successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.

Company DescriptionMiratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.Job DescriptionAs a Solutions Architect, you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other integrated technologies within the CX space (CRM, speech analytics, omni-channel CX). The purpose of the role is to lead the design and architecture of cloud-based CCaaS ecosystems that transform customer experiences. To enable clients to achieve operational excellence and business value by integrating intelligent, scalable contact center solutions with their core technologies.Responsibilities:Serve as the subject matter expert on modern CCaaS and CX platforms, working with enterprise clients to understand their challenges and goals, and developing customized solution proposals that clearly articulate the benefits and technical approach.Analyze complex business requirements and design comprehensive technical architectures that integrate CCaaS solutions with CRM systems (e.g., Salesforce, Service Cloud), AI/analytics tools, WFM, and other customer experience technologies.Create detailed project estimates, including costs, timelines, and resource needs, for the implementation, migration, and optimization of cloud contact center solutions.Develop complete solution designs covering telephony architecture, omnichannel routing, digital integration, data flows, and security considerations to guide successful deployments.Support sales teams by answering deep technical questions, proposing innovative CX solutions to client challenges, and enhancing our technical proposals.Stay at the forefront of CX and CCaaS innovations, evaluating and incorporating new features from leading platforms and AI services to continuously improve our solution offerings.Perform other duties as may be required consistently with the purpose of this role.Qualifications10+ years of experience selling products and services within CX/Contact Center ecosystems.5+ years of professional services experience with Genesys Cloud and at least one of the following CCaaS products. (Amazon, Five9, Google, NICE, TalkDesk)Experience with cloud platforms such as GCP and/or AWS.2+ years of experience with AI tools and technologies (i.e. Voice/Chat BOT, Agent Assist, Automated QM, etc)Proven expertise across multiple CX applications (Inbound, Outbound, WFM) and integrated technologies (CRM, Speech Analytics, Omni-Channel CX).Excellent presentation and communication skills for engaging both internal teams and clients effectively.Highly organized with strong time management skills, a self-starter attitude, and the ability to thrive in fast-paced environments.Additional InformationWe offer:Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.Work From Anywhere Culture: make the most of the flexibility that comes with remote work.Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.SummaryType: Full-timeFunction: EngineeringExperience level: Mid-Senior LevelIndustry: Information Technology And Services

DescriptionWe’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.Why you will love this opportunity as a Senior Finance Business Partner at Civica As a Senior Finance Business Partner - Services & Support, you'll be at the heart of Civica’s SaaS engine, working closely with senior leaders across our Service Delivery & Customer Support functions. This role is pivotal in supporting investment decisions, driving cost efficiency, and enabling the strategic development of our product portfolio. Reporting to the Commercial Finance Director - Product, Tech & Customer Office, you’ll play a key role in shaping financial plans, analysing performance, and translating operational metrics into actionable insights. Your work will help ensure financial discipline is embedded across the portfolio, while supporting Civica’s growth and transformation through data-driven decision-making. What you will do to be successful in this role If you enjoy building strong working relationships, turning data into clear business guidance, and supporting teams to succeed, this is a great opportunity to make a meaningful impact. Also, if you're someone who likes to be proactive and collaborative and thrives in cross-functional teams, skilled at balancing competing priorities, this will be the role for you! Key responsibilities: Act as a trusted finance partner to operational leaders across Civica’s Services & Support functions. Support financial planning, budgeting, and forecasting across Services & Support. Drive accountability for operational performance by contributing to business cases, tracking KPIs, and analysing financial outcomes. Translate operational metrics into financial insights for stakeholders. Collaborate cross-functionally with FP&A, Services, Support and Data Teams to align financial plans with development capacity and strategic goals.Influence resource planning, cost efficiencies and capacity prioritisation. Support Civica’s growth and transformation initiatives by analysing key SaaS metrics such as ARR, CAC, churn, and R&D investment. Contribute to process improvements in forecasting, cost allocation, and profitability reporting across Civica’s product portfolio. Present clear, actionable insights to stakeholders to support decision-making and performance improvement. RequirementsQualified accountant with at least 4-5 years of post-qualified experience. Experience in a finance business partnering role or supporting clients within a SaaS, technology, or product-led environment. Commercial and financial understanding of Technical or Services, as well as, commercial models and operational KPIs. Able to influence and challenge stakeholders using data-driven insights. Skilled at translating financial and operational data into clear, compelling narratives for both technical and non-technical audiences. Strong analytical, modelling, and forecasting skills - comfortable with large data sets and scenario analysis.We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. BenefitsTime Off & Work-Life Balance 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – 25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies & more. Dental Insurance – Cover for routine & emergency care. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you. Job SummaryID: 30143E4ADDDepartment: Finance & ITType: full time

Love helping people and solving problems? Want to be at the heart of a busy London university where every day brings something different? Signature Recruitment is recruiting multiple Student Hub Advisors for a well-regarded London higher education institution. This is a 3 month temporary, full-time role with an immediate start, with the potential to be extended. \n The role is fully office based, working Monday to Friday, 35 hours per week, paying £17.20 per hour plus holiday pay. As a Student Hub Advisor, you’ll be the first point of contact for students, providing friendly and professional support in person, over the phone, by email and via live chat. Whether you’re answering questions, resolving enquiries or helping students access the right services, you’ll play an important role in making sure every interaction is positive and efficient. \n You’ll be joining a welcoming and collaborative team that supports students throughout their academic journey. No two days are the same, as you’ll handle a wide variety of enquiries, maintain accurate student records, and work closely with colleagues across the university to deliver an outstanding student experience. Full training will be provided, making this an excellent opportunity for someone with strong customer service or administration experience who enjoys working in a fast-paced, people-focused environment. Student Hub Advisor – Key Responsibilities:\n\n • Respond to student enquiries in person, by email, phone and live chat, providing a professional and supportive service\n, • Resolve a wide range of student queries and refer more complex cases to specialist teams when required\n, • Maintain accurate student records across multiple systems, ensuring high standards of data quality\n, • Support student administration throughout the academic cycle, including busy enrolment periods\n, • Contribute to improving online guidance, FAQs and student information resources\n, • Work collaboratively with colleagues to deliver an efficient, responsive and student-focused servic\nStudent Hub Advisor – Key Skills:\n\n, • Excellent customer service and communication skills\n, • Strong attention to detail and organisational ability\n, • Confidence using Microsoft Office and learning new systems\n, • Ability to work independently and as part of a busy team\n\n If you enjoy helping people, can manage a varied workload and thrive in a fast-paced environment, we’d love to hear from you. Apply today to join a supportive London university in a rewarding Student Hub Advisor position with an immediate start. \n While we aim to respond to every applicant, the volume of applications may result in delayed communication. If you do not receive a response within a week, your application may not have been successful on this occasion. However, we will keep your details for potential future opportunities. Please be aware that Signature Recruitment will never reach out to candidates through WhatsApp, nor will we request sensitive information like bank details, passport, or driving licence data during the application process. For a secure job search and reliable flexible work, we advise consulting Jobs Aware who ensure all workers and work-seekers in the UK have access to free help and advice, as well as provide an option to report a scam or exploitation. SIG-T10829

About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!About the Team:Customer & Product Support (C&PS) sits at the intersection of sales, customer success and technical support. Through close teamwork and collaboration, we drive positive customer outcomes and ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products. We are committed to enhancing every user’s experience through consistent delivery of prompt and knowledgeable responses. The Customer & Product Support team is based globally across the US, UK, India and Singapore.About the Role: We are looking to hire an Associate, Customer & Product Support to join the growing C&PS team at AlphaSense. This role marries the technical knowledge of our solution with a deep understanding of our users, across all of the segments and business units that we work with, to realize maximum value from the platform. The team is heavily relied upon to contribute excellent customer service, which ultimately maximizes prospect and customer health. In order to learn our business and customer inside and out, this team acts as our first line of support. This role spearheads usage and engagement and partners with our product management and engineering teams in determining future product developments that will resonate with the market. Customer and Product Support is an excellent launching off point to accelerate your personal growth and career at AlphaSense. The role offers cross-functional exposure across our business, consequently providing you with great exposure to the different areas you may want to develop your career in, as you grow with us.What You’ll Do: Deliver a world-class customer experience.Act as the first line of defense and a point of escalation for the wider Support team in order to address more complex customer inquiries and resolve technical issues. Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. Identify commonly asked questions to help drive better documentation, help center articles or in-app tours.Partner with Customer Education on live training, answering queries and owning the chat function within each session.Provide impeccable customer support.Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution.Act as a key partner to Product and Engineering.You will have a deep understanding of both our product and customers to uniquely collaborate through fielding feedback and feature requests to identify product opportunities and appropriately convey that information to the correct product groups or within specific ongoing initiatives. Use knowledge of platform to qualify, triage, repackage debugging steps and communicate effectively to technical teams to ensure that customer inquiries are accurately represented and on a swift path to resolution.Own level 1 support of internal support channels, resolving as many issues and prioritizing fixes where appropriate.Lead on wider incident responses in partnership with SRE, ensuring the customer impact is known and acting as a liaison between Engineering and the Support team to ensure customers are receiving the most up-to-date information.Be an expert on our product and continuously build your knowledge.Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledgeContribute to and lead new hire training sessions, including giving your input on onboarding materials to ensure accuracy and comprehensiveness in-line evolution of the AlphaSense product and team processes.Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.Lead on new features for beta by testing, giving feedback and acting as an expert for the Support team.Who You Are:An intelligent, articulate, consultative and confident client-facing professional with 3 or more years of experience working in a client/product support role.You possess a customer-first mindset and enjoy working through complex problems to find solutions.You thrive in a collaborative environment and take pride in providing assistance to others, always ready to offer support whenever it’s needed. You are dedicated to helping improve the customer experience and contribute to the overall success and growth of the enterprise.You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms.You maintain a stable and professional home working environment equipped for high-level support, including the capacity for a dual-screen configuration (equipment provided by AlphaSense) to effectively manage complex workflows.You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job.You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure.You have an interest in AI, technology and software applications.AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.Recruiting Scams and FraudWe at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:AlphaSense never asks candidates to pay for job applications, equipment, or training.All official communications will come from an @alpha-sense.com email address.If you’re unsure about a job posting or recruiter, verify it on our Careers page.If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.

Date: 15 Nov 2023Sector: ITType: PermanentLocation: LondonSalary: 95000 - 100000 per annumEmail: duncan@taylorjamesresourcing.comRef: db4586132 We are looking Head of Systems to join our team in London. The person in this role will work as part of the Global Platforms Leadership team and will be managing the Systems Delivery team as well as a key point of contact for the IT Operations team.The Head of System role holds day to day responsibility for the team which provides and manages the following technical services for the business: Active Directory • VMWare ESXi, Horizon & VCentre • Windows Server • Windows client engineering • Intune • HPe server and storage hardware • Exchange Server • Windows clustering • M365 cloud services • Backup services • Service automation • Monitoring and alerting • A variety of line of business applicationsWhat you’ll be doingProviding line management for the systems engineering team, covering performance management, goal setting and upskilling.Providing an escalation point for engineering and operations teams.Working with the business to understand their needs and upcoming projects, how IT fits into them and the right delivery.Playing an active role in the global platforms leadership team, setting the standards for how we deliver services to the business.Proactively finding design issues with our current services which can be addressed before they become user impacting.Challenging and supporting the engineering team with design and implementation, you are their technical mentor.Work closely with our information security team to ensure new services do not create additional risk and addressing any identified risks.Key Skills & ExperienceExperienced lead engineer / (hands on) architect with experience of leading teams, as well as contributing individually (this role calls for both)Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.Excellent communication skills, able to communicate well over the telephone, chat or face to face.Professional manner with a strong work ethicWorking with suppliers to specify the right solutions for our requirements and manage the delivery of those.Flexible and willing to work outside of the core hours if necessary – the global platforms team is responsible for a large portfolio of business critical services and provides an escalation point 24x7.Able to adapt to and handle changing situations, one day may be designing integration for a LOB application into our existing estate, the next may be a new acquisition.SkillsVMWare ESXi & VCentrePowerShell scripting and automation • Storage technologies • Backup tools (ideally Commvault, but training can be provided)Azure AD (including, but not limited to conditional access, SSO, application registration, provisioning), M365 & IntuneWindows Server / clientWindows certificate servicesActive Directory (and associated technologies), Exchange Server, clustering and file serversSMTP • HPe hardwareNetwork routing / 802.1x / firewallingCisco call managerMonitoring and alerting techniques

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.SummaryDolby’s Group Entertainment and Support Services team supports an extensive array of hardware, systems, tools, and software applications our customers use in the theatrical exhibition entertainment industry. We provide engineering and technical support to dealers, integrators, and end customers.The team regularly interacts with cross-functional groups within Dolby as the “voice of the customer” providing practical insight, resolving technical issues, and driving improvements to Dolby’s internal processes and products.As a support engineer, you will be involved directly with Dolby’s cinema customers, helping them resolve problems and install our products. You will have the opportunity to complete assignments independently, work in generally defined practices and methods, apply knowledge and understanding of customer needs to solve technical problems, grow professionally in technical areas related to Dolby’s business, and provide training and guidance to others. Responsibilities: Assist customers with performance problems that arise during the installation and operation of Dolby products.Provide support through multiple channels (Phone, Email, Chat, and Portal) to dealers, integrators, end customers, and field technical teams using Dolby products with a diplomatic, professional, and service-oriented approach until they’ve solved a technical issue.Ask customers targeted questions to understand the root of the problem quickly.Properly gather information and escalate unresolved issues to appropriate internal teams (e.g., product management, engineering, or another team). Provide prompt and accurate feedback and updates to customers.Refer to internal databases or external resources to provide accurate solutions.Ensure all issues are appropriately logged using internal case handling and communication systems in accordance with established procedures, specifications, and guidelines.Prioritize and manage several open issues at one time.Promote and maintain the quality and value associated with the Dolby brand by ensuring customer satisfaction in every transaction.Utilizing established systems and maintaining accurate records of customer communications and support activities.Deliver training to customers, field technical teams, and other internal staff on Dolby technologies and products.Provide technical sales assistance to our customers by helping them understand the features of Dolby Products, leading to successful sales of our products.Work with other team members on the creation, review, and maintenance of Dolby’s support knowledgebase, technical documentation, and test materialsRequirements: Minimum of 5 years of Tech Support work experience or 2 years, with BS degreeProven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar roleMust be customer service oriented and believe in collaboration, adaptability, transparency, and teamwork.Able to work independently to achieve goals established in a team environment.Excellent written and verbal English communication skills and ability to work with internal and external customers with a wide range of knowledge and skill levels.Strong problem-solving ability while under pressure to provide solutions.Ability to work with a flexible and changing schedule. As part of on-call rosters to ensure 24/7 support, some work outside business hours or during weekends or bank holidays will be required.Ability to travel as required, fulfilling position duties; some international travel required.Desired:Experience and knowledge of SalesForce CRMExperience working in and around motion picture theatres.Proficient in use of office systems and software suites including Microsoft Office and ConfluenceBilingual or TrilingualExperience in Postproduction or Cinema systems and workflow a plusInterest in music, audio/video production, recording engineering, game/film audio or acoustics.Dolby Hiring Entity:Dolby Europe LimitedWork.Life SoHo, Waverly House7-12 Noel StreetLondon, England, W1F 8GQUnited Kingdom

DescriptionAccount Executive _ Civica Election ServicesHybrid (2 days per week preferred in the Clarendon Road, London N8 office)DescriptionWe’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.Why you'll love this role of Account ExecutiveThis is an exciting opportunity to join Civica Election Services (CES), supporting public and private sector organisations across the UK. As an Account Executive, you will play a key role in driving growth through account management, business development, campaign support, and stakeholder engagement.Working closely with senior leaders, sales teams, marketing, and customers, you'll help identify opportunities to expand services, support tender submissions, and develop strong customer relationships. You'll gain exposure to the democratic services sector and have the opportunity to make a meaningful contribution to the delivery of elections and democratic processes across the country.If you're commercially minded, enjoy building relationships, and have the drive and determination to help grow a successful business, this role offers excellent opportunities to develop your sales and account management career within a market-leading GovTech organisation.Key Responsibilities• Support the delivery of account management strategies to achieve sales and growth targets across CES• Build and maintain strong relationships with existing customers, identifying opportunities to upsell and cross-sell products and services• Research accounts, identify key stakeholders, and generate new business opportunities• Support targeted sales and marketing campaigns, including lead nurturing, follow-up activity, and performance reporting• Prepare quotations, proposals, information packs, and tender responses in line with Civica commercial policies• Coordinate tender and proposal activity from initial draft through to successful submission• Maintain accurate records within Salesforce and other sales platforms, ensuring opportunities and customer activity are tracked effectively• Gather and communicate customer feedback to support product development and service improvements• Monitor market trends, competitor activity, and sector developments, providing market intelligence to the wider business• Arrange and coordinate customer meetings, account visits, and follow-up actions• Attend customer events, exhibitions, and conferences as required• Support customer satisfaction initiatives, including Net Promoter Score surveys• Collaborate closely with operational, support, marketing, and leadership teams to deliver excellent customer outcomes• Support quality assurance activities during election delivery periods and unscheduled elections• Leverage tools such as Copilot, Salesforce, Highspot, and Slack to improve efficiency and drive sales performanceRequirements• Previous experience in account management, sales support, business development, customer success, or a similar customer-facing role• Strong stakeholder engagement skills with the ability to build relationships at all levels• Excellent verbal and written communication skills with confidence presenting information to customers and colleagues• Commercially aware with a passion for delivering excellent customer service• Highly organised with the ability to manage multiple priorities and deadlines• Strong problem-solving skills and the ability to respond quickly to changing situations• Experience producing quotations, proposals, tenders, or sales documentation would be advantageous• Comfortable using CRM platforms and sales enablement tools• Proactive, committed, hard-working, and tenacious approach to achieving results• Strong research skills with an interest in market trends, customer challenges, and industry developments• Ability to work effectively both independently and as part of a collaborative team• Experience working within Local Government or the wider public sector would be beneficial• Interest in politics, governance, democracy, or digital technology would be advantageousWe Want You to Bring Your Whole Self to WorkThere is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.Why You'll Love Working with UsAs a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:BenefitsTime Off & Work-Life Balance 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering.Financial Well-being & Security Pension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – 25,000 lump sum (extendable to dependants).Health & Perks Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded.At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.Job SummaryID: 4B58788F97Department: DAG - UK

Desktop Support Analyst - Linux, Windows \n The successful will be a part of the infrastructure team which is responsible for keeping a live trading floor running and steadily automating the work of doing so. \n The IT Operations Analyst will work closely with traders, staff, and the wider Infrastructure team (including dedicated Windows, Unix, and Networks teams) to act as the face of technology on the trading floor, resolving issues directly while continuously identifying and eliminating repetitive manual tasks through automation and scripting. \n Candidates MUST have at least some Unix / Linux Systems Administration experience along with strong Scripting in any of: PowerShell, Bash, Python. \n About the role: \n\n • Acting as the first point of contact for IT support (in person, phone, chat, ticketing), triaging quickly and prioritising anything affecting live trading or market-critical systems.\n, • Providing desktop support for Windows and Unix/Linux workstations, including setup, imaging, configuration, troubleshooting, and hardware.\n, • Supporting multi-monitor trading desk setups, peripherals, and dealer boards, as well as setting up, moving, and reconfiguring physical desks across the office.\n, • Providing first-line support for meeting rooms and video conferencing (Teams), escalating complex A/V issues as needed.\n, • Covering an early shift to support market open at least one week per month, as part of a team rota.\n, • Managing users in a Hybrid Active Directory environment (on-prem AD synced with Entra ID), including account provisioning, MFA, and group membership.\n, • Owning user onboarding and offboarding end-to-end: account creation, equipment preparation, access provisioning, and secure removal on exit.\n, • Administering core SaaS and collaboration tools: Atlassian (Jira / Confluence), Microsoft Teams, and Slack.\n, • Assisting with desktop-level software deployment, patching, and endpoint security.\n, • Owning issues through to resolution, logging, tracking, and seeing tickets through even when specialist teams are involved, while documenting resolutions to keep the knowledge base current.\n, • Hunting down repetitive, manual BAU work and eliminating it by scripting solutions (PowerShell, Bash, Python) that cut errors, reduce toil, and free the team for higher-value work.\n, • Using AI tooling—such as coding assistants and agentic workflows—to accelerate scripting, documentation, and diagnostics.\n, • Building self-service and ticket-deflection into how we operate by improving runbooks, automating provisioning, and creating smarter request workflows.\n, • Owning the automations you ship, maintaining them, documenting them, and handing them over properly.\n, • Contributing to IT projects, rollouts, and office moves, and proactively suggesting improvements to tooling, processes, and the user experience.\n, • Lifting and moving heavy equipment, such as desktops, monitors, and UPS units, as part of day-to-day support and office moves.\n\n What success looks like: \n\n • In your first 6 months: You're trusted on the floor during market hours, you own onboarding/offboarding end-to-end, and you've shipped your first automations — small is fine, shipped is what counts.\n, • By 12 months: At least one recurring ticket category has measurably shrunk because of something you built, the knowledge base reflects how things actually work, and the team's manual workload is visibly lighter than when you arrived.\n\n Essential Skills: \n\n • A genuine automation-first instinct with examples of things you've successfully scripted away.\n, • Strong ownership skills to see problems through to resolution rather than handing them off.\n, • Solid technical grounding and sound judgement to truly understand the systems you support.\n, • A keen curiosity about AI tooling to work faster and tackle harder problems.\n, • Calm composure and clear communication under pressure, with strong customer-service instincts in a live trading environment.\n, • 1-4 years of professional experience in IT support, IT operations, or desktop support (junior to mid-level).\n, • Strong Windows desktop support experience (Windows 10/11).\n, • Hands-on experience with Unix/Linux workstations, and comfort at the command line.\n, • Strong scripting ability in PowerShell, Bash, or Python.\n, • Proven experience managing users in Active Directory and administering SaaS / collaboration tools.\n, • Confident troubleshooting skills across hardware, software, and networking fundamentals (DNS, DHCP, TCP/IP, VPN).\n, • Prior experience with IT ticketing / ITSM systems.\n, • Prior experience in financial services, proprietary trading, or a hedge fund advantageous but not a prerequisite.\n, • Hands-on experience with our stack: Atlassian (Jira, Confluence, JSM), Microsoft Teams, Slack, Hybrid AD / Entra ID advantageous.\n, • Relevant certifications (CompTIA A+/Network+, Microsoft, ITIL) advantageous.\n, • Any previous Financial / banking experience beneficial\n\n Physical requirements: \n\n • This is a hands-on, on-site role. You must be able to lift and move heavy equipment — desktops, monitors, UPS units, and similar — as part of day-to-day support and office moves.\n

Enjoy being the person who finds the answer when someone needs help? Do you thrive on variety, meeting new people and making sure every enquiry gets to the right place? Signature Recruitment is recruiting multiple Student Hub Advisors to join a busy student services team at a well-regarded higher education institution in South East London. \n This is a temporary, full-time opportunity starting immediately, initially for three months with the potential to extend. The role is fully office based in London, working Monday to Friday, 35 hours per week, and paying £17.20 per hour plus holiday pay. \n As a Student Hub Advisor, you’ll be one of the first people students turn to when they need information or support. You’ll manage enquiries face-to-face and through email, telephone and live chat, helping students navigate university processes and access the right services. You’ll resolve straightforward queries yourself and connect students with specialist colleagues when further support is needed. Alongside this, you’ll maintain accurate records across different systems and help ensure students receive clear, timely information throughout their academic journey. \n You’ll be joining a friendly, fast-moving team where collaboration and great service are central to the day. With training and support provided, this is a fantastic opportunity to build higher education experience while putting your customer service, communication and administration skills to good use. \n Student Hub Advisor - Key Responsibilities: \n\n • Respond to student enquiries face-to-face and through email, telephone and live chat\n, • Resolve queries efficiently and refer more complex matters to the appropriate specialist teams\n, • Provide clear and accurate information about university services, processes and student support\n, • Maintain accurate student records and information across multiple systems and databases\n, • Update online guidance, FAQs and self-service resources to make information easier to access\n, • Support colleagues during busy periods and contribute to improvements across student services\n\n Student Hub Advisor - Key Skills: \n\n • Strong customer service skills with experience managing a range of enquiries\n, • Clear written and verbal communication with a professional and personable approach\n, • Excellent attention to detail and confidence maintaining accurate information\n, • Good IT skills with the ability to learn new systems and work effectively within a team\n\n If you enjoy solving problems, communicating with different people and delivering a helpful service, we’d love to hear from you. Apply today to join this Student Hub Advisor team and start making a difference to the student experience.

Senior Product EngineerLocation: Nine Elms, London. Full time- hybrid with at least 3 days a week on site.You'll need the right to work in the UK and be based in London. We are not able to offer visa sponsorship for this role.About ZappZapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, from app users to frontline staff to store workers. We are relentlessly focused on delighting our customers.We are backed by the world's leading investors, and our team has scale-up and exit experience at companies such as Amazon, Deliveroo, Tesco, Stuart, and Just Eat. If you're ready to help build the world's most customer-focused company, get in touch.Our Leadership PrinciplesThese five principles describe what great looks like at Zapp. They are the single framework we use across performance reviews, growth conversations, and leadership expectations.Creating MagicTaking OwnershipRaising the BarWinning TogetherDelivering with SpeedWe are an AI-first companyWe don't just build software. We build intelligent systems. From AI-assisted development workflows to LLM-powered product features, we expect every engineer to embrace and actively shape how AI changes what we ship and how we ship it. If you're the kind of engineer who gets excited by what's possible when agents, models, and great product sense meet, you'll feel at home here.The RoleJoin Zapp and take full lifecycle ownership of the apps our customers use every day. We're building a world-class experience across iOS, Android, and web, and you'll help us get there.Quick commerce moves fast and lives in the real world. AI is changing how we build it. That's the part we love. We need engineers who are curious, energetic, and thrive at the front line of both.What you'll doBuild a world-class customer experience across the stack. Ship across backend, web, and infrastructure, and into mobile when features cross over.Bring AI into how we build. Use AI in your daily work. Share patterns that help the team move faster, and learn from what others discover.Help shape AI in our product. AI features in our app are still early. Spot the customer moments where AI can create magic, prototype them, and bring them to life.Own delivery end-to-end. Pick up a problem, design the solution, ship the work wherever the feature lives, and see it through to production.Own on-call. Be on the rotation, and stand behind what you ship in production.Keep production fast and trusted. Watch latency, harden release processes, and protect what customers rely on.Raise the bar for the team. Contribute to architectural discussions and the patterns that shape our codebase. Lift the people around you.You're a great fit if youSenior engineering experience. 5+ years building production software.Full-stack range. Comfortable across backend, web, and infrastructure.Strong fundamentals. Confident with TypeScript, GraphQL, and SQL. At home in NestJS (or a similar Node.js framework) and React.Cloud and DevOps minded. Comfortable across GCP or a similar cloud, CI/CD, observability, and modern infrastructure tooling.Use AI daily. AI assistants are part of how you build. You bring back patterns that help others get more out of them too.Think product, not just code. You measure your work by what changed for the customer, not the lines of code shipped.Production minded. Solid grasp of API design, observability, scaling, reliability, and security.Care about craft. Clean APIs, attention to detail, and how the system feels to work in.Comfortable in uncertainty. You move forward when the path isn't clear, instead of waiting for someone to define it.Test as you build. Automated tests are how you ship code you trust.Passionate about execution. Curiosity, energy, and a habit of moving things forward.Excellent communicator. Clear in how you write and speak, and you love sharing what you learn.If most of these land for you, please apply. We hire on trajectory and curiosity as much as CV.Even better if you knowNestJS. Our backend is a NestJS service, and you'd feel at home when features need backend work.React Native. Our apps run on React Native and Expo. You'll touch them when features cross stack boundaries.GraphQL Federation. We run a federated gateway across multiple subgraphs, and federation experience makes schema and subgraph work easier.Distributed systems at scale. Event-driven patterns, async processing, real-time data flows.Infrastructure as code. Terraform, Kubernetes, or similar.Quick commerce or similar domain. Logistics, on-demand delivery, or another real-time, high-throughput customer-facing environment.You won't be a great fit if youNeed a fully defined process and a large, structured team to do your best work.Chase technical perfection at the expense of what the customer actually needs.Stall when the path forward isn't clear, or wait to be told what to do.Want to stay strictly inside your specialty and avoid unfamiliar parts of the stack.What's the interview process like?We aim to make our process clear, respectful of your time, and a real two-way conversation.Stage 1 - Intro call (30 min). A short chat about your background and a chance for us to tell you more about Zapp, the team, and the role.Stage 2 - Technical interview (90 min). Live coding with full access to any AI tooling you'd normally use, and we'll send you a boilerplate repository in advance so you can focus on the problem, not the setup.Stage 3 - On-site interview (2 hours, in person). A visit to our office: one hour of system design, and one hour with senior leadership on how you work, what you care about, and how you align with our Leadership Principles.Stage 4 - Offer.We verify your right to work in the UK and complete reference checks before the contract.Benefits100,000 – 135,000 base salary, depending on experience.Equity package, depending on experience.25 days of holiday per year, plus all bank holidays.Private health insurance.Enhanced sick pay and maternity or paternity leave.Cycle to work scheme.

Recruitment Consultant - Leading Hospitality Recruiter - London - Negotiable Salary + Commission \n \n Come and work with us at COREcruitment! \n \n COREcruitment is a leading hospitality recruitment business with offices based globally. We specialize in all areas including HR, IT, Tech, Marketing, Hospitality and FMCG - not to mention many more. The business has been around for over 20 years and you will get the chance to develop business ,grow your sector and build a contact book like no other. \n \n We are looking for a Recruitment Consultant to join us here at COREcruitment. This role will primarily focus on driving new business and building client relations across key hospitality sectors. The Talent scout will be instrumental in driving growth of the desk, managing relationships with key clients and generally having a great time. \n \n This role is perfect for someone driven, ambitious and experienced working in Recruitment. \n \n What we can offer you: \n\n • Competitive salary\n, • Attractive commission structure, along with additional bonus'\n, • Regular team building and occasional team holidays\n, • Hybrid working (2 office days per week, chance to work from other offices)\n, • Holiday entitlement increasing YoY\n, • Career development\n, • 2 weeks working fully remotely from anywhere in the world\n\n \n The Ideal Candidate: \n\n • Ambitious and career driven - you have a personable approach to sales and a "go getter" attitude.\n, • Previous experience in a sales or business development role\n, • Personable and friendly\n, • Self-starter – able to manage your own time\n, • The ability to actively develop new business leads and negotiate contracts\n, • Networking capabilities to build and maintain industry relationships\n, • Passionate about customer service and hospitality\n\n \n If you are interested in having a chat about this role, please forward updated CVs to Mark at COREcruitment / mark@corecruitment.com \n \n COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia. To view other great opportunities please check out our website www.corecruitment.com or call us for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you. Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram \n

We know great talent comes in many forms - including people returning from a career break. If you’re looking for part-time hours, flexible working, or a supportive transition back into your career, we’d love to explore how we can make this role work for you. \n \n Are you a technologist passionate about customer centric marketing? Or even a marketer with one foot in technology? \n \n Do you strive to deliver best practice data enabled Customer Experience? Are you a self–starter, able to see the ‘big vision’ and the steps needed to get there? \n \n We are looking for entrepreneurial consultants to join our expanding specialist Marketing Technology consulting division as we strive to simplify the MarTech ecosystem for our clients, accelerate their Return on Investment and enable their next generation of digital marketing. \n \n Based out of any of our UK offices, this is a permanent role within our Martech team. At Credera, we operate a flexible hybrid working model. This requires 3 days per week working onsite - either at client site (as required) or in your local Credera office (London, Manchester, Leeds or Newcastle). We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in-person connection, and delivering exceptional outcomes for our clients. \n \n Requirements \n As a Managing Consultant in the Modern Marketing Transformation Practice at Credera, you will help our clients transform their digital marketing capability through a holistic approach to their people, process, technology, and data. \n No one day is the same, but what is consistent will be your focus on excellence and humility. Partnering with our clients to do whatever it takes to ensure they achieve demonstrable business outcomes. \n \n Whilst attitude is more important than experience, we are looking for our Managing Consultants to have 3+ years of relevant experience. This could be in any professional context relevant to Marketing Technology. For example, you may have a consultancy background, an IT background, be from a digital marketing agency/marketing services provider, or built your experience working client side. If you do have a different background to this, we are also extremely keen to speak to you as diversity of background is also very important to us. \n \n We are hoping you'll display some of the following: \n\n • Digital marketing transformation strategy experience which can be across one or more marketing domains (MarTech assessments, digital customer experience, customer data, organic strategy, marketing operations)\n, • MarTech enablement and implementation experience across any of the following areas (CMS, DAM, web & mobile, UX design, CDP, analytics, data privacy/ consent, SEO, agile marketing)\n, • Experience with digital marketing tools, ideally implementing but experience as a user is also fine (Salesforce and Adobe are a bonus)\n, • A customer focussed mindset, passionate about using the latest technologies and data analytics to drive exceptional customer experience for brands\n\n \n It would also be a bonus if you can demonstrate the following: \n\n • Experience in operating model design and implementation, product and service analysis and design, and requirements gathering in the Marketing Technology space\n, • A professional services consulting background, or have experience managing, implementing or guiding the strategy of Digital Marketing Teams / Technologies\n\n \n You’ll be \n\n • A highly committed professional with a passion for marketing technologies\n, • Curious, and show initiative to figure out complex problems\n, • Passionate about guiding teams and providing both formal and informal mentorship\n, • Conversationally adept across multiple areas covering the MarTech landscape with specific experience in one-to-many capability areas\n, • A master communicator with the ability to translate technical concepts into easy-to-understand terms\n, • Result focussed and committed to provide exceptional value to your clients and partners through a high level of personal accountability\n\n \n Benefits \n Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary (£60,000-80,000) and a comprehensive benefits plan. Our consistent growth and entrepreneurial environment provide an excellent platform to embark upon an exciting career path, where your contribution really counts. \n \n Learn more \n Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community. \n \n We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPMG Group of Companies, within Omnicom Group Inc. \n \n Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.

DescriptionStarling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.Our Data EnvironmentOur Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech.We are looking for talented engineers at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.About the RoleThe ML Projects team is at the forefront of bringing cutting edge machine learning to the core of what we do at Starling. As a software engineer on the ML Projects team you will work with other engineers and data scientists to design, implement and maintain features that make use of machine learning models under the hood. This could mean anything from creating a brand new ML-powered feature from scratch to seamlessly integrating a new model into our core banking platform. You might find yourself designing robust infrastructure and pipelines or discovering a completely new approach to a complex problem.We believe in empowering our engineers to take ownership and drive solutions from ideation to launch. This means you'll have the autonomy to shape your own path, identify challenges, and collaborate with colleagues across teams to deliver impactful solutions across a range of technologies.RequirementsWe are looking for a skilled software engineer who thrives on building and scaling complex systems. You should have a proven track record of delivering robust, multi-technology applications within an enterprise environment.We’re open-minded when it comes to hiring and we care more about aptitude and attitude than specific qualifications. We are very open about how we deliver software. We believe in clean coding, simple solutions, automated testing and continuous deployment. If you care enough to find elegant solutions to difficult technical problems, we’d love to hear from you.The main part of our Tech Stack is listed below, we don't ask that you have experience in all of this, but if you do, that's great!PythonJava, which makes up the majority of our backend codebaseJavaScript, particularly React, which makes up our frontendPostgres and SQLAWS & GCP - we're cloud-nativeTeamCity for CI / CD (lots of teams are releasing code 15-20 times per day!)TerraformPrometheus and GrafanaIf you have built and deployed complex Python applications or have hands-on experience with generative AI and LLMs, we would be especially keen to talk. We are moving fast in the AI space and want people who are excited to help us define what comes next.Interview processInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:Stage 1 - 45 mins with one of the teamStage 2 - Take-home challengeStage 3 - 90 mins technical interview with two team membersStage 4 - 45 min final with an two executivesBenefits33 days holiday (including public holidays, which you can take when it works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesIncentives refer a friend schemePerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingAbout UsYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Job SummaryID: 5D5584B013Department: Technology, DataType: full time

About LendableLendable is on a mission to build the world's best technology to help people get credit and save money.We're building one of the world’s leading fintech companies and are off to a strong start:One of the UK’s newest unicorns with a team of just over 700 peopleAmong the fastest-growing tech companies in the UKProfitable since 2017Backed by top investors including Balderton Capital and Goldman SachsLoved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.Join us if you want toTake ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quoBuild the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy liftingAbout the rolePersonal loans are the fastest-growing consumer credit product in the US - originations increased 26% last year alone to a record high. Americans are actively seeking cheaper, faster, more transparent alternatives to credit card debt and traditional bank loans.Having built a market-leading, profitable business in the UK, Lendable launched US Personal Loans in 2022. Four years of building credit models, customer journeys, operational infrastructure and nearly $500m in originations - and the foundation is set. What comes next is the exciting part: aggressive growth into the largest lending market in the world.We're hiring a Product Manager to own multiple product areas to support this expansion - defining strategy, shipping features, and driving outcomes end-to-end.What you'll be doing This isn't a "write tickets and attend standups" PM role. You'll own real problems such as:Getting our proprietary credit models into production - working with data science to turn research into real lending decisionsDesigning and personally building automations that make our operations team dramatically more efficientUsing data to ideate the most valuable initiatives that could improve credit quality, reduce losses, help the customer, or grow volumeFiguring out how best to use LLMs to intelligently aid with customer service, servicing, collectionsA/B testing customer journeys from application through to servicing - finding what actually moves conversion, satisfaction, and repaymentImproving the post-origination experience - payments, customer support, and everything that happens after a loan is fundedLeading the team, aligning and motivating everyone around you, continuously improving the tools and processes we use to deliver at speedYour teamYou'll report to the Head of Product and collaborate closely with the Managing Director of US Loans. You'll join three other PMs and work most closely with:~14 engineers (mostly backend), split across London and EuropeA data science team (2–3 people) building credit and pricing modelsA credit risk team (~4 people) - some of your closest collaboratorsA growth team (1-2 people) focused on acquisitionOperations agents - you'll build the tools that make their work betterThe team spans our London office, European remote engineers, and our Arlington, Virginia office near DC.AI at Lendable - we're seriousWe want to build the most AI-forward financial services company in the world.Our PMs don't just manage products. They use AI to push the boundaries of what one person can achieve. Today, PMs at Lendable write python and SQL to generate analytical insights that used to need teams of analysts. They commit PRs to production for straightforward features. They build their own agent workflows to automate repetitive work.The PM role here is genuinely expanding in all directions, and we expect you to be excited about this. You've been tinkering already - side projects, personal agents, AI-assisted analysis, building tools with Claude Code or similar. You don't wait to be told what AI can do; you've been finding out yourself.If you want to work somewhere that treats AI as a force multiplier for ambitious people - not a bullet point on a slide deck - this is it.What we're looking for3+ years in Product, Strategy, or Analytics; at least 1 in a PM role1+ years in fintech, financial services, or a strong grasp of lending and creditYou’re a highly curious, systems thinker who connects dots and thinks through end-to-end impactYou've built with AI - agents, workflows, code generation, analysis. Show us what.Track record of shipping products that moved real business metricsVery comfortable with data, analysis and SQL - you know what questions to ask, and you answer them yourselfBonus: high-growth startup or scale-up experienceDon’t worry if you don’t quite meet all of these criteria, we’d love to have a chat with any great candidates!Your objectivesYou break complex problems into shippable piecesYou decide under ambiguity and own the outcomeYou communicate crisply - to the MD, to engineers, in a specYou build cross-functional relationships and pull the right people togetherYou move fast, default to action, and course-correct when neededCompensationStrong base salary benchmarked to market, scaled to your experience and levelEquity vesting over four years. Lendable has been profitable since 2017 - one of very few fintechs globally that can say that - and is building towards what comes next.Interview processWe respect your time and move quickly:1. Intro call (remote) - 30 min with our talent team (~Week 1)2. Product chat (remote) - 45 min with the Head of Product to discuss your background and how you think about product (~Week 2)3. Take-home exercise (remote) - a practical product challenge in your own time, followed by a video debrief (~Week 2-3)4. Final round - typically CPO, US Loans MD, and Engineering Manager, Head of Product (~Week 3)Life at LendableWinning team: the opportunity to scale up one of the world’s most successful fintech companiesFlexible working: flexible approach tailored to each role. Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sitesSocials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office wallsHealth coverage: support for your physical and mental wellbeing, including private health coverRetirement & savings: long-term financial wellbeing through retirement savings plansEmployee referral programme: earn a competitive bonus when you refer successful new team membersOffice meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locationsSustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locationsPlease note: The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.Check out our blog!LocationLondonEmployment TypeFull timeLocation TypeHybridDepartmentEngineering & Product

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.About the teamThe Operations team at Airwallex plays a pivotal role in driving the company’s overall customer experience and operational excellence. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, uplift customer experience, identify uplift opportunities, and ensure Airwallex operates efficiently at scale and delivers a delightful customer experience.What you'll doAs Senior Director, Global Customer Support, you will lead and scale our global Customer Support organisation to deliver fast, high-quality and consistent customer experiences across regions and channels. You will own the global support strategy, operating model and performance outcomes – balancing standardisation with regional nuances – and work cross-functionally with Product, Engineering, Customer Success and Sales to improve customer health, retention and cost-to-serve.This role is based in Singapore. Responsibilities:Global Strategy & Operating Model:Own the multi-year vision and roadmap for global support, including service tiers, coverage, channel strategy and follow-the-sun operations.Architect and run a 24/7 operatibg model, including regional hubs, escalation paths, and on-call rotations, supported by robust SOPs and governance.Operational Excellence & Performance Management:Define and manage global SLAs (e.g. FRT, resolution time, backlog health) and own the end-to-end analytics engine (CSAT, NPS).Lead regular updates and drive continuous improvement through global QA, case audits, and standardized coaching programs.Digital Transformation & Self-Service Innovation:Lead the design and optimization of the global support tech stack (ticketing, telephony, chat, community, knowledge) in partnership with internal teams.Drive deflection initiatives through knowledge management and in-product guidance to reduce contact rates while simultaneously improving the customer experience.Cross-Functional Advocacy & Incident Leadership:Act as the primary bridge between Support and Product/Engineering to improve supportability standards, incident management and bug prioritisation.Represent Voice of Customer and lead Support response for crisis management and major incidents, ensuring clear executive visibility and timely customer communications.Team Leadership & Vendor Ecosystem:Build and develop a high-performing, diverse global support organisation, including regional leaders, hubs and specialist pods, through strategic org design and career pathing.Own the vendor/BPO strategy, performance and commercials, ensuring cost-efficient and compliant operations across regions.Who you areWe're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.Minimum qualifications:10+ years in Customer Support / Customer Experience / Service Operations, with 5+ years leading multi-region or global teams at scale.Proven track record improving key support outcomes (CSAT, resolution time, backlog, cost-to-serve) in a high-growth environment.Demonstrated operational leadership in capacity planning, queue and workforce management, forecasting and building scalable processes.Deep experience partnering with Product and Engineering on incident management, bug triage, reliability/supportability improvements and product launches.Strong analytical skills, including proficiency with Excel/Sheets and BI tools (e.g. Looker, Tableau, Power BI); experience with SQL is highly regarded.Excellent stakeholder management and executive communication, with the ability to influence across functions and geographies.Hands-on experience applying AI and automation in Support (e.g. LLM-powered agent assist, automated triage/routing, knowledge search, summarisation, translation, chatbots) with clear governance around accuracy, privacy and human-in-the-loop QA.Preferred qualifications:Experience in B2B SaaS, fintech, payments or other complex, regulated, multi-product environments.Experience operating at scale on global support platforms such as Zendesk and knowledge systems like Confluence.Proven success managing BPO / vendor relationships, including commercial optimisation, performance management, QA and compliance.Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.LocationUK - LondonEmployment TypeFull timeDepartmentOperationsCustomer Support

Description Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.About the roleAs a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors. Specifically this role will be within Public Safety & Defence, with a strong focus on Home Office. You'll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them.You will report to an Industry Director and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we're making strong progress towards our strategic growth goals in your accounts.You'll develop a razor sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech's value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity.You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You'll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M.You'll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You'll also be expected to work with marketing to help build awareness in your accounts and target accounts. You will be expected to continually build your network and our influence within the client's organisation. You will expect to develop your (see below) and be a trusted advisor to your clients.Working in conjunction with Finance, you'll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines.Key Responsibilities There are six core role competencies for this role:1. Expert in your Client's BusinessUnderstand your client's strategy, goals, and challenges through continual research.Understand and learn how the public sector worksBe an expert in GDS ways of workingRegularly meet stakeholders, be a visible presenceUnderstand the client organisation and who the decision makers areAttend governance meetings and showcasesUnderstand our competitors, their profile with the client and their relationshipsBuild relationships with commercial and portfolio holders to understand their pipeline2. Expert in Made Tech Capabilities & ServicesUnderstand our USPs and how they differ to competitorsUnderstand how we work and deliverUnderstand what good delivery looks likeUnderstand Made Tech's missions and valuesUnderstand Made Tech's capabilities and how to apply them to clientsBuild relationships with capabilities and our delivery teamsHave read Made Tech's booksCan talk about 5-8 relevant case studies as though you were on the projectStay current with relevant Made Tech projects, proposals and marketingShare supporting content with each other3. Trusted AdvisorHave empathy with clients, be client first.Consult to the root cause of the problem.Be a problem solver.Strive to learn. Show and develop your level of understanding.Be a great listener, be transparent, be human, build personal relationships and trustBe available, responsive and act fast.Understand reasons, constraints, challenges and impactEstablish facts and summarise (understanding, actions)4. Leading Account TeamsDevelop an Account Strategy that brings value to the client, our team and our business.Meet regularly to review and set goals.Set clear roles and responsibilities.Motivate the Account Team. Build and grow relationships. Listen and act on issues.Motivate and support the entire team to support growth that brings value both to clients and to Made Tech.Capture and share intel. Motivate and support delivery teams to report back opportunities.Be the CEO of the account: Outward FacingUnderstanding of the MarketUnderstanding of the CompetitionBuilding and Motivating a Senior TeamCreating a clear strategic planDriving execution against the planCoach account team members.Ensure account management and client service is delivered to the highest of standards.5. Outreach and NetworkingUse, and continually experiment with, a variety of channels (eg: client referrals, partners, MT SLT, hallways, events, authoring blogs, social media, email, LinkedIn)Build relationships with a variety of stakeholdersPrioritise relationships with key decision makers and senior stakeholders right up to C-level.Consistently commit time to outreach to generate new stakeholder meetings.Be credible. Bring value. Be equal business partners.Bring clients together.6. Sales LeadershipCommercial, finance, P&L understanding and the key elements of what makes work more and less profitable for usOwn revenue goals and have a clear plan to achieve them.Managing account teams to maximise margin and profitability over timeOptimising rates and margin to increase our chances of winning and delivering profit goalsNegotiate favourable contracts and working arrangements that reduce business risk and cost.Work with client commercial teams to ensure we have the right relationship, commercial governance and commercial team is clear on our value addStrong contractual and commercial client managementCreate proactive, win-win opportunities by leveraging the team around you.Understand industry data, contract expiries, track and attend pre-market engagement.Balance investment in short and longer term opportunities.Understand what is required to win an opportunity. Create a plan and execute on it (win strategy).Feedback intel to help Made Tech, helping the business improve and win upcoming opportunities.Understand what a good proposal looks like. As Sales Lead, help proposal teams deliver excellence.Skills, Knowledge & Expertise You will have:A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders.Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new businessA strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets.An appreciation and knowledge of technology delivery, agile methodologies, etc.Broad technology experience and a sound awareness of technology and public sector trends and policiesAbility to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients.Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level.Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders.Home Office experience and existing relevant networks would be beneficial, but not essential to the role.At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with ourtalent teamif you'd like an informal chat about the role and your suitability before applying.Job BenefitsSupport in applyingIf you need this job description in another format, or other support in applying, please email .We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put togetherthis blogas a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.Life at Made TechWe're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here fromour blog, where we talk about mental health, communities of practice and neurodiversity(as well as our client work and best practice).Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.BenefitsWe are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.Here are some of our most popular benefits listed below:30 days Holiday- we offer 30 days of paid annual leave plus bank holidaysFlexible Working Hours- we are flexible with what hours you workFlexible Parental Leave- we offer flexible parental leave optionsRemote Working- we offer part time remote working for all our staffPaid counselling- we offer paid counselling as well as financial and legal adviceAbout Made Tech Made Tech is on a mission to use technology to improve society - for everyone. We help organisations transform, deliver and manage world-class digital products and services.Today, you can see our services (and people!) in action, such as the design and build of the Homes for Ukraine service, delivered in 2 weeks. We're helping local authorities make it easier and quicker for people to log housing repairs online. By digitalising access to NHS services we're making it more accessible, such as children needing mental health support.All this great experience is enabling us to support new areas, like energy. We're helping to drive better environmental outcomes by improving network performance through real-time asset monitoring, which means less wasted energy.We were recently named as a finalist in the Raising the Bar for Workplace Transparency Award in the Shift People Awards. This is a recognition of our many great initiatives, such as our open-access employee handbook that we launched 5 years ago.TPBN1_UKTJ

Supplier Engagement Advisor As the UKs leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.Valpak contributes to achieving the mission of Reconomys complete global compliance offering Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues , delivering exceptional service to our customers , contributing to the community , and working towards a more sustainable environment . If you share these values and are passionate about making a positive impact, we'd love to have you on our team.About the roleThe Supplier Engagement Advisor (SEA) will liaise with suppliers, assisting them with their data submissions relating to our clients obligations under the Packaging, WEEE, Batteries and Plastic Tax regulations, alongside additional data requirements with the commencement of EPR. The SEA will work alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts.The SEA will support with suppliers of Data Insights customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage with the members supplier base. They will also interact with other departments within Valpak, as well as external organisations, and will therefore need excellent communication skills and a high level of professionalism. Key Accountabilities Customer service To produce written communication with clients and suppliers through emailsTo provide telephone and live chat support to clients and suppliers when collecting packaging weights informationConduct webinars regarding the process of data submission on our platformsData cleansing and maintenance To use in-house computer software to process packaging evidence informationTo use MS Excel and CRM applications to check and improve accuracy of data within supplier databaseTo analyse submitted Plastic Tax evidence under HMRC criteriaCollection of packaging, WEEE and batteries dataTo contact the suppliers of Data Insights clients to gain weights information by emailTo encourage and support supplier data submission through email and phone chasesUnderstanding of the packaging, WEEE, and batteries regulations To receive in-house training on the packaging, WEEE and batteries regulationsTo provide support to the Account Managers in the calculation of the packaging, WEEE and Batteries waste submissionsValpak company policies To work within the guidelines of Valpaks ISO accreditation and Risk Management PoliciesTo adhere to all of Valpaks Health and Safety PoliciesImprovement and development To identify efficiencies to the engagement process where procedures can be more proactiveTo identify any potential anomalies in the Data Hub and feedback to Development teamKey areas Provide excellent customer service when dealing with clients and clients suppliersDevelop a good understanding of Data Insights services and processesProvide a high standard of accuracy in collection and management of dataWhat we need from youExperience, skills Task DrivenConfident working with data via MS ExcelExperience of working in an office environment using email and telephone is desirableExperience of analysing and manipulating large volumes of data is desirableMust have high standards of accuracy and attention to detailMust have excellent communication skills, both verbal and writtenMust be a confident individual who can work well on their own or as part of a teamMust have high level of professionalismAn interest in environmental issues is desirableQualifications Full UK Manual Driving LicenseMinimum: Grade C in Mathematics and English GSCE/O Level standardDesirable: Educated to at least A level standard or equivalentWhat we offer Dual Location / Hybrid worker StatusParticipation in our annual Incentive Plan (VIP) - up to 10% bonus25 days annual leave plus bank holidays, volunteering day and your birthday off!Option to buy and sell up to 9 days annual leaveAccess to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membershipAutomatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemesPension scheme up to 8% employer contributionAccess to reward & discount platformWellbeing initiativesTPBN1_UKTJ

Part-time - 30 hours per weekGreat choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen.Topps Tiles is the UK's number one tile retailer, renowned for our extensive range of high-quality tiles and exceptional customer service. With over 280 stores nationwide and a team of 1,600 dedicated experts, we're more than just a business - we're a community. Small teams with big ambitions who trust each other, celebrate success, and put the customer at the heart of everything we do... that's the Topps way.What we're looking forAs a Deputy Manager, you'll be right at the heart of your store's success. Working closely with the Store Manager, you'll help lead, motivate and inspire the team - championing standout service while driving strong commercial results across our trade business.This is your chance to make a real impact. You'll strengthen local trade relationships, build loyalty, and make sure our trade customers see Topps as their number one destination for everything tile-related.You're a confident communicator, a natural motivator and a trusted partner to customers. You've worked in retail, you've led teams, and you can show us where you've smashed sales and profit targets.What You'll Be DoingSupporting the Store Manager to lead and motivate the store team, ensuring consistent delivery of great service, strong sales behaviours and operational excellence.Taking ownership of the trade side of the business - growing relationships, driving repeat purchases and increasing local trade market share.Using the Topps Sales Framework to proactively build meaningful relationships with trade customers, uncovering their needs and confidently recommend the right products.Coaching and engaging the store team to help them spot opportunities, strengthen customer conversations and deliver both trade and retail sales and profit targets.Leading by example on the shop floor - influencing, inspiring, and closing sales with confidence.Ensuring the store maintains high operational standards and delivers an unrivalled customer experience every time.No Trade Experience? No Problem.If you're confident, energetic, customer-focused and up for learning, we'll provide full training in:Trade and retail product knowledgeConsultative selling skillsLeadership and team coachingOur Topps Sales FrameworkWhat's In It for You?Competitive basic salarySales commission and bonusNo evening workChristmas Eve & Boxing Day offOngoing training, leadership development and real progression opportunitiesGenerous Staff DiscountAccess to our Benefits platform with a wide range of discounts from 100s of retailers.If you love talking to people, enjoy selling and feel motivated by results, you'll thrive here.Click Apply today. The application should only take a few minutes if your CV is ready, and we'll be in touch ASAP to arrange your chat with the hiring managerDue to health and safety requirements and the nature of the work carried out in our stores, we are unable to consider applications from individuals under the age of 18.Think you know Topps Group? Think again.There's plenty about Topps Group that might surprise you. Like the fact that you don't need to be a DIY or tile expert to work in one of our stores or our Leicester based Support Centre.Or the fact that that we're Britain's largest specialist tile retailer, with more than 1,600 in-store specialists providing world class customer service to homeowners and tradespeople in over 300 stores nationwide.TPBN1_UKTJ

Company description About Latham & Watkins Latham & Watkins is one of the worlds leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.About the Role The Workplace Experience (WE) 24/7 Agent is an integral part of Lathams Workplace Experience team. This role will be responsible for supporting customers in a virtual fast-paced setting via telephone, email, and chat four days per week while working alongside the local London Workplace experience team in-person one day per week allowing for flexibility as business needs may change week to week. The onsite role will consist of reception desk support, conference room setup, and visitor support. This role will be located in our London office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The shift for this role will be Monday - Friday 8:30am - 4:30pm.Job description Responsibilities & Qualifications Other key responsibilities include:Curating experiences in the workplace to make the internal and external client feel valued, part of the community, and always impressed by the level of serviceProviding high touch customer service to all visitors and guestsContributing to a team environment that ensures all WE Agents are equally taking ownership of department tasks and responsibilitiesEnsuring cross-departmental collaboration to guide an inquiry to the appropriate resourceActing as the liaison for the WE staff in the local offices to facilitate all types of requests and providing information to allow for a seamless experience for the customerRequired profile Wed love to hear from you if you:Demonstrate excellent communication skills both written and verbalPossess exceptional customer service skills with the intention to go above and beyond for every requestDisplay the ability to assess situations and take action without the direction of othersAnd have:A high school diploma or an equivalentFluency in English and proficiency in either German, French, Spanish and/or Italian is advantageous but not requiredPrior workplace experience; experience as a receptionist or in technology, hospitality, or inbound customer service call center, preferablyAdministrative experience and familiarity with professional services organizations, preferablyWhat we offer Benefits & Additional Information Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:Health insurance as well as group income protection and life assuranceA pension planWellness programsEmployee discountsAnd more!Additionally, we have a range of programming including Global Affinity Groups, which are open to all. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race, colour, religion, sex, age, national origin, sexual orientation, gender identity, gender expression, marital status, or any other characteristic or condition protected by applicable statute.#LI-CB1#EntryLevelTPBN1_UKTJ

2026 - Analytics & Sales - Spanish Speakers Location London Business Area Sales and Client Service Ref # 10045913 Description & Requirements The Analytics and Sales program is a unique opportunity to develop a comprehensive understanding of our Bloomberg products and clients in the wider context of financial markets. Following our comprehensive training program, you will apply your knowledge by assisting our clients in the Analytics department.In our Analytics business, you will provide 24/7 support for Bloomberg Professional Service users all over the world and across multiple industries. Reaching us via our Helpdesk using the 'Instant Bloomberg' chat system, clients access unparalleled customer service where we answer their questions and help them maximize the value of Bloomberg's products. On any given day we respond to over 12,000 queries in more than 15 languages. From- educating a portfolio manager on Bloomberg’s risk management solutions to helping a trader use our functionality to discover new sources of market liquidity – the variety of problems we solve is immense.Bloomberg is constantly innovating, and Analytics plays a key role in ensuring clients are educated on new products and enhancements by proactively working closely to upskill them through technology and delivering on-site training and seminars. We also work in conjunction with Sales to deliver strategic initiatives, supporting product roll-out and onboarding clients. We want to ensure our clients are making the most of our service and using tools and features that allow them to work smarter.As you deepen your knowledge, you will have the opportunity to enter our sales department. In Sales, we are the face of Bloomberg for our clients. Consultative and entrepreneurial, we manage client relationships, whilst striving to continually grow our revenue by identifying new business opportunities. We spend our time with our clients, understanding their business goals and outpacing their expectations. Guided by curiosity and purpose, we work to understand their workflows and present them with the most appropriate solutions across our range of enterprise offerings.What’s in it for you?You will start by completing our comprehensive Analytics & Sales training program, covering all aspects of the financial markets: industry principles, market players and asset classes - while teaching you all there is to know about the functionality and analytical tools Bloomberg has to offer!You will join one of our Analytics teams, delivering exceptional customer support to our clients by providing fast and accurate solutions to their queries, while continuing to develop your knowledge through asset class and workflow specialist training.There are multiple opportunities to further your career across the department or the company, with most Analytics representatives progressing towards opportunities in Sales. You may also develop into a specialized support role in our Advanced Team and in time take on a leadership role.Who you are?You understand the drivers behind market moving stories and events. You are a solution-finder, with a real passion for providing exceptional customer service in a fast-paced environment and a desire to build a career in a client-facing role, you understand the importance of credibility and building relationships!You’ll need to have:• Business fluency in Spanish, in addition to English (written and verbal)• Sponsorship is available for this role. To be eligible you must be eligible for the UK Skilled Worker under the New Entrant Requirements* (see below).• A Bachelor’s degree (or above) or relevant work experience• Ability to multitask and resolve client inquiries while also proactively identifying sustainable workflow solutions for our clients• Demonstrated interest in the financial markets and the aspiration to work in the financial services industry• Strong critical-thinking and problem-solving skills• The desire to learn and adapt quickly in a dynamic training and client facing environment• The ability to demonstrate resilience and agility in a fast-paced environment• A commitment to achieve the highest levels of efficiency and effectiveness• Ambition to pursue a client-facing career, with a strong interest in relationship management and sales• Outstanding communication skills (both written and verbal)• Willing and able to travel around EMEA to meet the business needs of our clients• Flexibility to occasionally work weekends or on a bank holiday (weekday off in lieu)We’d love to see:• Demonstrated exposure to Python or other coding languages preferable• Previous experience engaging with clients in a relationship management capacity• Beginner to intermediate experience with excel and/or VBAIf this sounds like you:Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at: https://www.bloomberg.com/company/.New Entrant criteria for SponsorshipWhere the applicant does not meet the salary threshold for experienced workers, they may be able to meet a reduced threshold as a New Entrant if they meet the criteria.To be a ‘New Entrant’ at least one of the following criteria must be met:1. Applicant is under 26 on the date of application; or2. Applicant is working towards a recognised professional qualification in a UK-regulated profession; or3. Applicant is working towards full registration or chartered status with the relevant professional body for the job they are sponsored for; or4. Applicant’s most recent permission, other than as a visitor, was under the Student route (within last 2 years) and the course has finished (or will finish within 3 months); or5. Applicant’s most recent permission, other than as a visitor, was under the Graduate route (within last 2 years).If indicated, please note that years of experience are a guide; we will consider applications from all candidates who can demonstrate the skills necessary for the role. Discover what makes Bloomberg unique - watch our podcast series for an inside look at our culture, values, and the people behind our success.

We’re on a mission to back the UK’s small businesses like no one elseSmall businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.The impact is real: Last year alone, the businesses on our platform generated 7.2bn for the UK economy Come and join a mission that matters![Read our Impact Report] | [See our Trustpilot] London (Hybrid) | 3 days in the office | 32,500 - 35,000 + BenefitsYou’ll make a real difference for our customers and your team from day one. We believe the fastest way to grow is by doing, so we give you the ownership to run with things and see real-time results.Provide comprehensive support to SME business owners: Assess their financial situations, diagnose problems, and propose solutions while building rapport and understanding their needs. Deliver exceptional service through commitment to quality standards.In communication you will always provide support to our small business customers and protect our investor returns, managing accounts with a strong focus on cash collection and aged debt clearance, always trying to minimise loans defaulting.Successfully manage your own productivity and workload to ensure you achieve the expected service levels.Adopt a flexible approach to work at all times, being prepared to undertake ad hoc duties which may be required to meet the ever-changing needs of our Borrowers, Investors and Business.Comply with all appropriate regulatory and FCA guidelines which are pertinent to Borrowers, Colleagues and Investors.Hear from our Collections Team Leader, Alice, about what it's like to be part of our Collections team!What we’re looking for We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.This role would suit someone from a Customer facing role/environment (6 months+) within a Financial Services organisationExperience of consistently achieving targets, SLAs, and KPIs while striving for continuous improvementOrganised with great attention to detail, and the ability to use multiple systems concurrently in the workplaceThe ability to empathise with borrowers and the commitment to assist them in solving issues through your first-class customer service skillsBe a motivated and deadline-driven individual with the ability to work under pressure whilst maintaining the quality of workYou’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivityConfident using approved AI tools safely and effectively to enhance your output and find a better way of workingWe’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.Why join us? We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!Our Circler Proposition focuses on five areas:Flexibility: We provide a benefit allowance you can tailor to your own life and family.Health: This includes private medical and dental, health assessments, and access to a digital GP.Wealth: We offer life assurance, share schemes, and financial coaching.Development: You get a dedicated annual learning allowance to help you level up.Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.Ready to join a mission that matters? We’d love to chat!LocationLondonAddress71 Queen Victoria Street, London, EC4V 4AYEmployment TypeFull timeLocation TypeHybridDepartmentCollections, Recoveries & Litigation

Customer Support Analyst30,000 Plus benefitsQuant Capital is urgently looking for a Customer Support Analyst to join or well known Fintech50 client who produces software disrupting the wealth management market. Currently they stand at 300 in the UK with almost 3000 clients.The firm runs a modern infrastructure with the latest windows versions and sits on AWS, so if you want to play around you will be encouraged. The CEO has an open desk and works closely with every team member.Day to Day the Customer Support Analyst will be part of some of:· Help desk support – answering support calls from clients and processing support emails.· Logging calls on internal system, using own initiative and taking ownership of queries.· Investigating and resolving queries where possible or escalating them to the 2nd line support team where necessary.· Liaising with the other teams on the resolution of queries.· Testing new software functionality developed and assisting the quality assurance process· Creating and reviewing help files to assist clients using the system.· Supporting the Account Manager with client liaison.The Customer Support Analyst should have:· Expert level tool administration knowledge on JIRA, and proficiency in Atlassian tool suite.· Salesforce· Strong Technology Focus· Troubleshooting Experience· Experience of live chat· Happy dealing with multiple problems· Help desk support experience required although candidates with strong experience in other areas may still be considered.· Previous experience in the financial services industry is a distinct advantage.· Excellent customer relationship skills essential.· Proven good computer skills essential, including knowledge of the Microsoft Office suite.· Motivated individual with good time management and prioritisation skills.· Ability to work in a very busy environment.This is a great opportunity to work in a challenging, high profile role within a successful small company with blue-chip financial services clients. You will be working on interesting projects with highly experienced professionals. If you are passionate about delivering outstanding client service and want to take control of your own career progression then this role is for you.My client is based near Wimbledon in London

We’re on a mission to back the UK’s small businesses like no one elseSmall businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.The impact is real: Last year alone, the businesses on our platform generated 7.2bn for the UK economy Come and join a mission that matters![Read our Impact Report] | [See our Trustpilot]The role London (Hybrid) | 3 days in the office | Competitive Salary + BenefitsAs a Customer Operations Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities:Dealing with inbound enquiries, via telephone or email answering borrower’s questions/queries.Requesting information from borrowers either by email or telephone.Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.Develop strong working relationships with 3rd party suppliers and FC internal departments.Support the Direct business reporting by keeping information accurate and updated.Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-dayWhat we’re looking for We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.Driven to succeed both individually and as part of a team.Dynamic and KPI driven with the ability to work well under pressure.Natural proficient at multitasking with strong time management skillsA transparent communication with the customer - both good and bad.Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements.Able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity.Confident using approved AI tools safely and effectively to enhance your output and find a better way of working.We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.Why join us? We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!Our Circler Proposition focuses on five areas:Flexibility: We provide a benefit allowance you can tailor to your own life and family.Health: This includes private medical and dental, health assessments, and access to a digital GP.Wealth: We offer life assurance, share schemes, and financial coaching.Development: You get a dedicated annual learning allowance to help you level up.Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.Ready to join a mission that matters? We’d love to chat!LocationLondonAddress71 Queen Victoria Street, London, EC4V 4AYEmployment TypeFull timeLocation TypeHybridDepartmentOperations & Controls

Company Description Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to setup and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for a Lead Value Engineer to join our growing GTM team in North America/Europe/APAC. If you have great analytical skills and are maniacal about value selling, we want to talk to you. If you are a good speaker, good at building (mathematical) value models and can communicate effectively with a variety of audiences , we want to talk to you. If you believe that you can shine in a fast paced and high growth work environment, then we definitely want to talk to you. Hit us up and let's chat. Our Value Engineering team is expanding and actively seeking a Value Engineer to join our team. As a Value Engineer, you will collaborate with our sales account teams to create and develop business cases derived from a value-based methodology. You will assist in standardizing our value-based solution proposition and integrate this into our selling strategy. As a Lead Value Solution Engineer, your primary responsibilities will include • Conduct value discovery sessions with Freshworks prospects & customers. Capture customer objectives and ensure outcomes are documented to demonstrate quantifiable business value., • Effectively articulate the gap between where the client's current state is vs their desired state., • Create analytical models and custom executive presentations for key accounts., • Provide thought leadership and expertise on business value, • Collaborate with sales enablement to establish and provide enablement training on how GTM can leverage VE content and collateral, • Collect and measure key Freshworks and industry metrics to establish trends and benchmarking, • Work closely with other value engineers, account executives, and solution engineers to contribute to overall value assessment and findings., • Assist in the production and delivery of executive-level presentations in the field. Qualifications • 5+ years of hands-on professional experience in Value Engineering, Pre-sales Value Consulting, Solution Engineering, and/or management consulting., • Deep financial analysis and modelling of ROI and TCO concepts to justify business cases. Ability to demonstrate the practical use of ROI metrics., • Excellent soft skills and presentation skills are a must for this role. You will rely on these skills every single day!, • A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy, • Ability to influence executives and C-Suite with credibility, passion and charisma., • High energy, self-starter who can deal with ambiguity and is comfortable owning and executing initiatives, • Highly effective collaborator who can work across sales, onboarding, sales enablement, and marketing functions., • Familiarity with technology and/or enterprise software preferred. Familiarity with CRM, ITSM and Customer Service solutions is a plus., • Fluent in English Additional information These are some benefits you can expect from us in return: • Company funded Life & Long-Term Disability insurance, • Learning & Reading budget of up to £1.000 per year, • Fitness budget of up to £30 per month, • Free yoga classes twice a week, • Cycle to work Scheme, • Fully stocked pantry with healthy fruits, snacks, gourmet coffee, and breakfast options, • Company Funded Employee Assistance Program (EAP) for both you and your family, • 25 days annual Paid-Time-Off (PTO), • Discounted Tax Support Services At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Senior Product Manager – Customer Experience £72,000 + bonus Remote-first Monthly team meet-ups in Yorkshire We’re partnering with a major UK consumer business that’s investing heavily in its digital products and transforming how millions of customers interact with its services. They’re looking for a Senior Product Manager to take ownership of three closely connected areas: their customer app, customer contact experience and an evolving premium B2B proposition. This is a proper senior product role. You’ll inherit a growing team, shape the longer-term vision and bring clarity to several major programmes competing for attention, investment and technology capacity. What you’ll be doing: • Defining the product vision and roadmap across the customer app, contact channels and premium services, • Creating a more connected, intuitive and self-serve customer experience, • Leading discovery to understand customer problems, validate opportunities and influence investment decisions, • Helping shape the balance between digital self-service and human support, • Supporting a significant cloud-based customer contact and CRM transformation, • Owning product OKRs and ensuring roadmaps are tied to measurable customer and commercial outcomes, • Working closely with Technology, UX, Architecture, Operations and Commercial teams, • Coaching and developing Product Managers while building a high-performing product culture, • Managing competing priorities and making clear, evidence-led decisions when capacity is limited, • Taking complex product challenges and turning them into a clear direction people can get behind What we’re looking for: • Strong experience operating as a Senior Product Manager within a complex, customer-facing organisation, • Experience owning digital products across the full lifecycle, ideally including mobile apps, customer contact or self-service journeys, • A track record of shaping product strategy as well as leading hands-on delivery, • Strong discovery skills and a genuinely customer-led approach, • Confidence working with senior stakeholders and challenging priorities when needed, • Experience coaching Product Managers and improving product ways of working, • The ability to connect customer needs, operational realities and commercial opportunities, • A strong data mindset, with experience using insight to shape decisions and measure outcomes, • Exposure to cloud platforms, CRM transformation or contact-centre technology would be a bonus Why consider it? You’ll be joining at a point of real change, with the opportunity to influence products used at significant scale and help shape a growing product function. There’s plenty already happening, but equally plenty still to define. If you enjoy creating clarity from complexity, developing teams and building products that make everyday customer experiences simpler, this should be right up your street. £72,000 + bonus, remote-first working and monthly team meet-ups. Interested? Apply now or drop me a message for a confidential chat.

Air Conditioning Engineer London and the Home County £50-55k including travel package Are you a Air Conditioning Engineer with a passion and experience of working on VRVs, this company are recruiting due to work load and a new contract. As a VRV Engineer, you will play a crucial role in the installation, maintenance, and repair of VRV (Variable Refrigerant Volume) and VRF (Variable Refrigerant Flow) air conditioning systems. You will work on a wide variety of commercial, industrial and residential projects, ensuring that systems are operating efficiently and effectively while providing high-quality service to our clients. Key Responsibilities: Install, maintain, and repair VRV/VRF HVAC systems. Conduct troubleshooting, diagnosis, and repairs for system malfunctions. Perform system testing and commissioning. Carry out regular inspections and preventative maintenance. Provide technical support and training to junior engineers and staff. Work closely with clients to ensure their HVAC needs are met. Complete reports and documentation for all work completed. Ensure that all work complies with safety and industry standards. Qualifications: Proven experience in the installation, maintenance, and repair of VRV/VRF systems. Strong understanding of HVAC principles and electrical systems. Relevant qualifications (e.g., City & Guilds, F-Gas, or equivalent). Excellent problem-solving and troubleshooting skills. Ability to work independently and as part of a team. Good communication skills and customer service experience. Full UK driving license (or applicable local license). Desirable Skills: Experience with a variety of VRV/VRF manufacturers (e.g., Daikin, Mitsubishi Electric, etc.). Knowledge of refrigerant handling and related regulations. Ability to read technical drawings and schematics. Benefits: Competitive salary with performance-related bonuses. Company vehicle and fuel card. Ongoing training and professional development. Pension scheme. Health and wellness benefits. Opportunities for career progression within the company. For further information on the role and the company you would be working for please APPLY NOW or get in touch with Gary Cornes for a confidential chat INDHIGH TPBN1_UKTJ

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.60 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted workweek is 40 hours over a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.96 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.40 Sunday Evening Premium £2.63 Overtime rate Monday to Saturday (Day Shift) £17.45 Overtime rate Monday to Saturday (Evening Shift) £18.57 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.60 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted workweek is 40 hours over a seven day period. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.96 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.40 Sunday Evening Premium £2.63 Overtime rate Monday to Saturday (Day Shift) £17.45 Overtime rate Monday to Saturday (Evening Shift) £18.57 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.Job DescriptionJob Description - Business Development Representative Locations: London | HybridGet To Know Us: Watch VideoSS&C Intralinks is a global technology provider of inter-enterprise content management and collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling the exchange, control, and management of information between organizations.About the TeamThe Intralinks EMEA Inside Sales team is growing! Join us to become part of an integral part of this new strategic team and grow the Alternative Investment business. Intralinks is an international, young, and fun organization which offers a great opportunity to develop your sales and negotiations skills in a competitive and dynamic environment. #WhatLinksUSWhy You Will Love It Here! Flexibility: Hybrid Work ModelYour Future: Professional Development Reimbursement including access to SS&C UniversityWork/Life Balance: Competitive holiday schemeYour Wellbeing: Competitive benefits designed to support the wellbeing of our staffDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customised throughout your careerWhat You Will Get To Do:The BDR is responsible for identifying and developing new opportunities for the Account Executive to pursue. BDRs generate demand primarily via outbound prospecting into assigned accounts, territories or buying centers. In addition to tele, BDRs use a spectrum of tactics including email, social media and chat. In organizations with limited scale, BDRs also have responsibilities to further qualify inbound demand generated by marketing and scored using a marketing automation platform (MAP)Your Responsibilities:Generate new demand (e.g. individual leads and/or buying groups) for the sales organization to pursueQualify demand (e.g. individual leads and/ or buying groups) against established criteria before passing a lead to field sales as Sales Accepted Leads (SALs) or qualified demand unitsDiscover, validate and reach out to additional personas typically involved in a buying decision to determine possible buying groups for delivery to field salesNurture predetermined groups of prospects back from field or channel sales by using multiple touch tactics (e.g. telephone, email, social)As a secondary responsibility – where specified by the organization – process inbound demand using a range of tactics (e.g. telephone, email, social)Comply with all demand management– related service-level agreementsProvide accurate weekly forecasts to marketing and sales on the volume of qualified demand expected to reach the SAL stage or qualified demand stageTrack and manage prospecting, qualification and nurture activities in the company’s sales force automation (SFA) systemReach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organizationDimensions of the RoleOrganisational interlocks: Field Sales, Channel Sales, Pre-Sales, Field Marketing, Marketing Operations, Sales Operations, Product Marketing, Product MarketingTechnologies Supporting the role: SalesForce, SalesLoft, LeadIQ, Lusha, Linkedin Sales Navigator, full Microsoft Office suiteSuccess Metrics: Accepted & Converted Sales Accepted Leads (SALs), new opportunities & influenced opportunitiesKPIs: Number of appointments set, percentage of set appointments accepted by sales, percentage converted to opportunities) Opportunity value generated from demand passed, Revenue value achieved from demand passed, Call quality with target buyer personas and buying groups & activity levels (e.g. talk time, dial and connect volumes, emails sent, social engagement)What You Will Bring:Bachelor's degree desiredTwo to three years of prospecting experience, depending on the complexity of the product/ solution being sold, as well as the level of prospect being called (e.g. IT buyer vs. CXO)B2B experienceFamiliarity with MAPs and CRM systemsExperience in an industry with a significant volume of customer/prospect interactionAdditional Skills, Experience, LanguagesFluency in German and English (both written and spoken) is essentialStrong verbal & written communication skillsActive listening to asses prospect needs & opportunitiesAbility to articulate a high-quality value proposition on every callAbility to perform prospect & account research to prepare for callsAbility to use existing and emerging social media tools to monitor targeted accounts and buying groups, and identify trigger events for follow-upDiscipline and energy to maintain high activity volumes (e.g. a minimum of 30 outbound calls and 25 additional outbound touches per day)A desire for a career in tech sales and ambition to progressKnowledgeTelephone prospecting techniquesEmail prospecting techniques (based around personalization & targeted outreach)LinkedIn Sales Navigator & social selling techniquesSalesLoft & SFDC experienceLead management processesUnless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.Applications will be accepted on an ongoing basis until the position is filled.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.SummaryLocation: London - 1 Ropemaker StreetType: Full time

DescriptionStarling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.Hybrid WorkingWe have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. In Technology, we're asking that you attend the office a minimum of 1 day per week.Our Data EnvironmentOur Data teams are aligned to divisions covering the following Banking Services & Products, Customer Identity & Financial Crime and Data & ML Engineering. Our Data teams are excited about delivering meaningful and impactful insights to both the business and more importantly our customers. Hear from the team in our latest blogs or our case studies with Women in Tech.We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.What you’ll be doingModernize and Scale the RDS Fleet: Ensure the rock-solid reliability of our existing RDS footprint. You will architect automated strategies for seamless, multi-version upgrades and proactive performance tuning to minimize downtime across hundreds of instancesArchitect Cross-Cloud Portability: Use CNPG and cloud-native patterns to ensure our database layer remains provider-agnostic, allowing seamless deployment across AWS and GCPEvolve Observability & Monitoring: Build deep, proactive monitoring and alerting for our global database fleet. You will ensure we have the visibility to detect performance regressions and health issues before they impact our customersSupport Replication & Mobility: Support data streaming and "Zero-Downtime" migration strategies, ensuring data consistency and availabilityFortify Business Continuity (BCP): Design and implement rigorous Business Continuity Planning and Disaster Recovery strategies. You will build the automation that ensures data durability and rapid recovery across regions, guaranteeing that database remains resilient in the face of any failuresRequirementsPostgreSQL & Kubernetes Expert: You have an extensive experience working with Postgres and a passion for running stateful workloads natively on Kubernetes. You are excited to leverage CNPG to manage persistence, high availability, and automated failoverSystems Thinker: You have a natural "reluctance for manual implementation." You believe infrastructure should be managed entirely via code, using Terraform to provision the foundation and custom APIs to handle the orchestrationDistributed Systems Enthusiast: You are excited by the challenge of "multi-everything"—multi-tenant, multi-region, and multi-cloud—while ensuring rigorous data integrity and mobilityA Security & Observability Mindset: You believe security is paramount. You focus on building deep observability (Prometheus/Grafana/OpenTelemetry/Humio) and automated guardrails so the fleet is secure by design without requiring manual interventionEngineering via Code: While you are a systems expert, your primary delivery mechanism is code. You leverage Java to build the robust, testable backend services that orchestrate our data layer, taking pride in clean relational modeling and performant DDLInterview processInterviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:Stage 1 - 30 mins with one of the teamStage 2 - Take-home challengeStage 3 - 60 mins technical interview with two team membersStage 4 - 45 min final with two data executivesBenefits25 days holiday (plus take your public holiday allowance whenever works best for you)An extra day’s holiday for your birthdayAnnual leave is increased with length of service, and you can choose to buy or sell up to five extra days off16 hours paid volunteering time a yearSalary sacrifice, company enhanced pension schemeLife insurance at 4x your salary & group income protectionPrivate Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and PelotonGenerous family-friendly policiesPerkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perksAccess to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingAbout UsYou may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway. We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.Job SummaryID: CCC0F3F287Department: Technology, DataType: full time

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.Fin is hiring an exceptional Staff/Principal level Product Designer to push the boundaries of product craft.We are one of the most design-driven and AI first technology companies. Fin, our AI Agent is the best performing, most widely adopted, and highest grossing AI service agent on the market. We are shaping the future of how businesses communicate with their customers through AI and humans. Our product is used by millions, and our design team plays a critical role in making it world-class.Why you should join Fin todayAI is transforming everything—fast. We’re at the forefront, shaping the AI Agent category and redefining customer service with Fin. Soon, Fin will handle the vast majority of customer interactions, setting a new standard for support.This shift isn’t just changing what we build—it’s changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies.At Fin, design is in our DNA. With 60+ designers across R&D and Brand and two co-founders from design, you’ll never have to fight for your place at the table.Here, designers lead from the start, shaping products that millions of people interact with daily. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there’s no better place to be.Why this role existsIn a world where it’s easier and easier to get software off the ground and to 75% built, it’s the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas.This is not a strategy-only or people-management role. We need a maker, a doer, a leader in craft.If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you.Must Have ExperienceWe’re looking for a world-class IC designer who:Has shipped complex, high-quality software products.Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences.Balances speed and detail—knows when to move fast and when to obsess over the last 1%.Thinks end-to-end—from big-picture systems thinking to the smallest interaction detail.Understands engineering and can build prototypes to communicate ideas (Framer, Loveable, Windsurf, Vercel, Figma, code etc...).Has taste. You know what great design looks and feels like, and you push to get there.Can tell a compelling story—articulating your decisions with clarity and conviction.Operates with agency, ownership, and autonomy—doesn’t wait to be told what to do.Who This Role Is Not For This role is not for you if: You prefer strategy, research or system design over execution—this is a craft-heavy role. You need a lot of direction or structured processes—you should thrive in open-endedness and ambiguity. You don’t obsess over details—we’re looking for someone who sweats the pixels. You primarily work on marketing sites—this role is about designing deep, functional software experiences.Day-to-Day ResponsibilitiesWhat you’ll be doing: Owning end-to-end design for high-impact product areas from concept to execution. Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. Sketching, prototyping, and testing ideas at different fidelities to validate decisions. Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. Maintaining high standards of craft while balancing speed and execution. Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin.What Success Looks LikeYou’ll know you’re successful if: 1. You’ve raised the design bar. Your work is referenced as an example of exceptional craft and taste. 2. You’ve shipped product with major business impact. The areas you own are visibly better because of you. 3. You operate autonomously. You don’t need direction—you see what needs to be done and do it. 4. Engineers love working with you. Your designs are considered, clear, and easy to implement. 5. Your peers trust your judgment. When you push for quality, people listen.Interview Process We understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with various members of our team and have the opportunity to fully validate that Fin and the role is the right fit for you.Ready to build something great?If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when neededPolicies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Principal Product Engineer, React NativeLocation: Nine Elms, London. Full time, hybrid with at least 3 days a week on site.You'll need the right to work in the UK and be based in London. We are not able to offer visa sponsorship for this role.About ZappZapp is building the future of convenience with a full stack approach to on-demand essential items, 24/7, delivered in minutes. Customer obsession is at the heart of everything we do, from app users to frontline staff to store workers. We are relentlessly focused on delighting our customers.We are backed by the world's leading investors, and our team has scale-up and exit experience at companies such as Amazon, Deliveroo, Tesco, Stuart, and Just Eat. If you're ready to help build the world's most customer-focused company, get in touch.Our Leadership PrinciplesThese five principles describe what great looks like at Zapp. They are the single framework we use across performance reviews, growth conversations, and leadership expectations.Creating MagicTaking OwnershipRaising the BarWinning TogetherDelivering with SpeedWe are an AI-first companyWe don't just build software. We build intelligent systems. From AI-assisted development workflows to LLM-powered product features, we expect every engineer to embrace and actively shape how AI changes what we ship and how we ship it. If you're the kind of engineer who gets excited by what's possible when agents, models, and great product sense meet, you'll feel at home here.The RoleJoin Zapp and take full lifecycle ownership of the apps our customers use every day. We're building a world-class experience across iOS, Android, and web, and you'll help us get there.Quick commerce moves fast and lives in the real world. AI is changing how we build it. That's the part we love. We need engineers who are curious, energetic, and thrive at the front line of both.What you'll doBuild a world-class customer experience. Develop the mobile and web experiences our customers use every day, in React Native and Expo across iOS, Android, and web.Bring AI into how we build. Use AI in your daily work. Share patterns that help the team move faster, and learn from what others discover.Lead how AI shows up in our product. Set the direction on where AI creates real customer value, prototype the hardest bets yourself, and bring the team with you.Own delivery end-to-end. Pick up a problem, design the solution, ship the mobile work, write the backend code when the feature requires it, and see it through to production.Own on-call. Be on the rotation, and stand behind what you ship in production.Keep the app fast and trusted. Profile performance, harden release processes, and protect production health.Set the technical direction. Own the architecture, patterns, and standards other engineers build on — across the mobile stack, not just your own work. Lift the people around you.You're a great fit if youDeep engineering experience. 10+ years building production software, across mobile, backend, frontend, or full-stack.Deep React Native and Expo. Strong across iOS and Android, with B2C apps in your track record.Strong fundamentals. Confident and idiomatic in TypeScript.Use AI daily. AI assistants are part of how you build. You bring back patterns that help others get more out of them too.Think product, not just code. You measure your work by what changed for the customer, not the lines of code shipped.Production minded. Solid grasp of mobile performance, app stability, release processes, and mobile security.Care about craft. Design systems, attention to detail, and how the product feels.Comfortable in uncertainty. You move forward when the path isn't clear, instead of waiting for someone to define it.Test as you build. Automated tests are how you ship code you trust.Passionate about execution. Curiosity, energy, and a habit of moving things forward.Excellent communicator. Clear in how you write and speak, and you love sharing what you learn.Force multiplier. Your impact shows up in other engineers' work - through the patterns you set, the reviews you give, and the people you grow.If most of these land for you, please apply. We hire on trajectory and curiosity as much as CV.Even better if you knowNestJS. Our backend is a NestJS service, and you'd feel at home when features need backend work.GraphQL. We run a federated gateway across multiple subgraphs, so federation experience makes schema and subgraph work easier.GCP and DevOps. Firestore, Pub/Sub, Cloud Run, Firebase.Native iOS or Android. Swift or Kotlin. We maintain a custom Expo native module for iOS Live Activities, which powers order tracking on the lock screen and Dynamic Island.React Native Web. Cross-platform delivery from a shared codebase.Quick commerce or similar domain. Logistics, on-demand delivery, or another real-time, high-throughput customer-facing environment.You won't be a great fit if youNeed a fully defined process and a large, structured team to do your best work.Chase technical perfection at the expense of what the customer actually needs.Stall when the path forward isn't clear, or wait to be told what to do.Want to stay strictly inside your specialty and avoid unfamiliar parts of the stack.What's the interview process like?We aim to make our process clear, respectful of your time, and a real two-way conversation.Stage 1 - Intro call (30 min). A short chat about your background and a chance for us to tell you more about Zapp, the team, and the role.Stage 2 - Technical interview (90 min). Live coding with full access to any AI tooling you'd normally use, and we'll send you a boilerplate repository in advance so you can focus on the problem, not the setup.Stage 3 - On-site interview (2 hours, in person). A visit to our office: one hour of mobile architecture, and one hour with senior leadership on how you work, what you care about, and how you align with our Leadership Principles.Stage 4 - Offer.We verify your right to work in the UK and complete reference checks before the contract.Benefits135,000 – 175,000 base salary, depending on experience.Equity package, depending on experience.25 days of holiday per year, plus all bank holidays.Private health insurance.Extended sick pay and maternity or paternity leave.Cycle to work scheme.

Join to apply for the Paid Social Director role at GroupM 1 month ago Be among the first 25 applicants Join to apply for the Paid Social Director role at GroupM OpenDoor I Paid Social Director PURPOSE The purpose of this document is to help prospective team members better understand the role and responsibilities with the position of Paid Social Director at OpenDoor, WPP’s bespoke global operating model for Amazon. About Wpp & Opendoor At WPP, we’re constantly reinventing the future of creativity on an ever-broader canvas, bringing together unrivalled talent, resources and skills to provide an integrated offer of communications, experience, commerce and technology. Over the last decade, we have developed a dedicated global client practice with the mission of accelerating WPP’s impact for our largest clients by bringing them the best of WPP. Each team is custom-built around a client’s specific needs and challenges, providing easy access to the right capabilities. And that’s why we’ve built OpenDoor for Amazon. OpenDoor is a unique integration of the best of WPP and Amazon – building on their respective strengths and visions. Whether at WPP or at Amazon, every project is an OpenDoor on new possibilities. Anything and everything can be an opportunity for our people to drive impact – for them to innovate, learn, thrive, and occasionally fail too. The unique OpenDoor partnership model is built to deliver next level Productivity, fueled by our industry-leading approach to People, Platforms, and Process. OpenDoor spans across all WPP agencies and disciplines such as media, business consultancy, communications and brand strategy, tech and commerce, public relations, and production. OpenDoor’s values are built from Amazon’s own 16 Leadership Principles, and WPP’s core values of Open, Optimistic and Extraordinary. Together, when WPP’s Creative Transformation meets Amazon’s next-level customer centricity, our people come together to challenge and impact what’s done today and build a better future. By joining OpenDoor, not only are you joining a cross-function team partnering with one of WPP’s top five global clients, but you are also taking a step to challenge yourself and the world around you every day, working in the most unusual way on some of Earth’s most ambitious opportunities in marketing, tech, media, business, and creativity. About The Role We are searching for a talented and enthusiastic individual to join our OpenDoor team as a Paid Social Director. This is a Full-time position based in London. This role plays a crucial part in supporting WPP's mission to deliver consistency, delivery excellence and best in class service for Amazon in every country across its diverse businesses, including XCM, Prime Video, and RMI. Responsibilities Campaign Management • Overseeing the production of comprehensive paid social media plans (+ supporting material) that align with client’s objectives and KPIs. Able to clearly articulate the rationale for proposed campaign tactics (channels, budget, audience, formats etc.) and present these back, both to internal and external stakeholders., • Overseeing a hybrid team (made up of both local and Global Hub employees) responsible for the end-to-end setup of paid social campaigns across all the relevant social platforms. Comfortable troubleshooting and helping train junior team members to use advanced features such as bid rules and 3rd party optimisation/creative/measurement tools., • Ultimately responsible for maintaining the standard of regular quality assurance (QA) checks undertaken by everyone working on the account (both locally and in the Global Hub) to ensure campaigns are set up to defined best practice standards (and helping to evolve these best-practices as necessary)., • Working with team to ensure the standard and accuracy of weekly/monthly campaign performance reports. Joining client calls on a regular basis and supporting the team to present results as necessary., • Ensuring all performance commentary delivers valuable insight and recommendations to clients. Working with the team to identify trends and recommend actions on-platform to capitalise/mitigate these trends as necessary., • Ensuring the standard of end-of-campaign reporting and quarterly/annual reviews. Leading standalone research projects as required by the client., • This will include both biddable social activities and non-biddable social activities (lens, IO products, custom products), • You will be the ultimate person in charge seeing through planning to activation via Wrike for all markets within Social, ensure tools like Smartly, Octra and Optimisation tools are used for the correct RTB., • You will lead Social analysis, optimization recommendations and test and learn approaches – both designed and deploying with the team., • You will be the ultimate lead for ensuring trafficking, naming conversions and audiences are built using Amazon’s requirements., • You will work closely with the implementational planning team and the comms design team to create media plans which drive success for Prime Video releases. Client & Partner Management • Responsible for delivering on the over-arching paid social strategy across the account(s) and ensuring this ties in with the wider digital and comms strategy., • Acting as a key social point-of-contact for your client(s) ensuring their continuing confidence in the quality of the team and agency’s social output., • Demonstrating a deep understanding of the media and technology developments that influence your client’s business. Able to identify opportunities to test and innovate in the paid social space, presenting these opportunities to stakeholders and securing client backing., • Managing internal and external stakeholders to ensure multiple projects can be delivered simultaneously and to the required standard., • Building and maintaining relationships with the key media partners including Meta, Twitter, Snap, TikTok, Pinterest and others. People Management • Ensuring the effective management of both the local team and Global Hub employees, ensuring workloads are sufficiently monitored & prioritised to ensure deadlines are met., • Working with your immediate team to help train and develop their skills as necessary. Leading by example to motivate and encourage all those with less experience on the wider team., • Communicate clearly and in a timely manner with internal and external stakeholders as required across email, chat, video and in-person. Leading presentations where necessary., • Attend and lead regular internal meetings and training sessions in order to actively contribute to a collaborative and friendly paid social community., • Leading the recruitment process for your immediate team and working with the head of department to assist with wider team recruitment as needed. This will involve leading interviews, making staffing decisions and acting as an ambassador for the team to potential candidates. Operational Excellence • Identify opportunities to test and innovate in the paid social space. Presenting these opportunities to stakeholders and securing client backing. Developing these into initiatives that can be used to further evolve the standard & efficiency of paid social buying across the wider team., • Developing tailored testing/learning agendas for clients that drive clear and actionable insight on each social platform., • Working closely with planning team + other channel specialists to ensure paid social activity compliments and enhances the wider marketing mix., • Collaborating on thought-leadership pieces and POVs for the agency and GMS social community., • Responsible for the accurate and effective management of agency finance processes. Ensuring the immediate team fulfil the mandatory finance process in a timely and accurate manner to ensure prompt payment/invoicing and minimise finance queries., • Working to ensure account profitability with direct input on staffing and commercial target conversations where required. Qualifications • Extensive experience setting up and optimising paid social campaigns across a number of the key social platforms (Facebook, Instagram, Twitter, Snap, TikTok etc). Training certifications in any of the key platforms would be a plus (e.g. Meta Blueprint)., • Experience planning large-scale paid social campaigns, preferably across a mix of brand and direct-response objectives., • Experience compiling detailed and insightful end of campaign reports & presentations. Experience managing a team to jointly compile regular client presentations (QBRs, annual reviews etc). BONUS POINTS • A clear track record of working with clients and external stakeholders. Forming strong relationships is key to the role and the ideal candidate should feel comfortable presenting to clients and leading calls regularly., • Experience line managing others, helping ensure day-to-day workloads are effectively managed. The ideal candidate should also have experience training and mentoring those more junior across all things paid social and should be able to communicate effectively with people from all diverse backgrounds, cultures, countries., • Experience planning and working towards commercial targets would be of benefit., • Teamwork is key to this role and we are looking for someone who is collaborative, friendly, and with a can-do attitude. Benefits Of Opendoor • Unparalleled Access: Gain direct experience working with one of the world's most innovative and influential companies., • Mentorship & Training: Receive guidance from experienced professionals at both WPP and Amazon., • Cutting-Edge Technology: Utilize industry-leading tools and platforms, including WPP Open., • Data-Driven Environment: Develop your analytical skills and contribute to data-driven decision making., • Global Impact: Be part of a team that is shaping the future of marketing on a global scale. How To Apply Interested candidates are encouraged to submit their resume and cover letter to [email protected] by [application deadline]. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Amazon x WPP Confidential 1 requisitionid:19779 • Director, • Full-time, • Other, • Advertising Services, Marketing Services, and Technology, Information and Internet Referrals increase your chances of interviewing at GroupM by 2x Get notified about new Social Director jobs in London, England, United Kingdom. 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Familiarity with customer service order processing ERP system Customer complaints handling process Ability to work independently and as part of a large team Support customers' enquiries through multiple communication channels including phone, email, and chat. Able to deal with customers effectively

Key Responsibilities Provide customer assistance via phone, email, and chat Resolve service-related enquiries efficiently Maintain high customer satisfaction levels Follow established quality and compliance standards Requirements French proficiency B2–C2 Good English communication skills Customer

Key Responsibilities Handle customer enquiries via phone, email, and chat Resolve account, service, and general support queries Deliver a professional and empathetic customer experience Meet quality, productivity, and compliance standards Requirements Dutch proficiency C2 (spoken & written) English

Caterplus - More Than a Meal, It's a Community At The Beacons, within Caterplus , we don't just serve food - we create warm, welcoming spaces where the over-55 community can connect, share, and enjoy great company over delicious meals. Every dish is made with care, fresh ingredients, and a big helping of heart. What you'll be doing... As a Catering Supervisor proactively supervise catering teams on site as well as recruiting, inducting, training, and supporting colleagues to deliver an efficient, high-quality service to Elior UK, our customer and clients. Cooking snacks, light bites Controlling and managing a budget Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleagues Working Pattern: Monday to Friday | 20 Hours Per Week Salary: £16,163 (£15.50 per hour) Job ID: 7467 What can you bring? Genuine interest in customer service excellence Focused on the front line Proven team leader experience Self-motivated and able to work well unsupervised Previous experience within catering desirable Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT