Customer service chat jobs in United Kingdom

Team Leadership: Leading and managing a team of customer service representatives by providing guidance, support, and feedback. This includes setting performance goals, conducting performance reviews, and fostering a positive work environment. Training and Development: Ensuring the team is well-trained in customer service best practices, product knowledge, and company policies. This involves organizing training sessions, coaching team members, and identifying areas for skill improvement. Customer Interaction Management: Handling escalated customer inquiries and complaints, ensuring they are resolved promptly and satisfactorily. This includes communicating with customers through various channels such as phone, email, and live chat. Performance Monitoring: Monitoring and analyzing the performance of the customer service team using key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Process Improvement: Identifying areas where customer service processes can be improved to enhance efficiency and customer satisfaction. This can involve implementing new tools, updating procedures, and streamlining workflows. Reporting: Preparing and presenting regular reports on team performance, customer feedback, and service metrics to senior management. This also includes making recommendations for improvements based on data analysis. Collaborative Work: Collaborating with other departments such as sales, marketing, and product development to ensure a unified approach to customer satisfaction and to convey customer feedback for product and service improvements. Resource Management: Managing customer service resources, including staffing levels, scheduling, and allocating tasks to ensure optimal team performance.

As a Sales Administration for our online furniture company, you will be responsible for managing sales orders, coordinating with customers and suppliers, and providing excellent customer service. Your duties will include: 1. Processing sales orders accurately and efficiently. 2. Communicating with customers via phone, email, and chat to provide product information, answer questions, and resolve any issues or concerns. 3. Coordinating with suppliers to ensure timely delivery of orders. 4. Assisting with inventory management and tracking. 5. Providing sales reports and analysis to management. 6. Handling returns and exchanges in accordance with company policies. 7. Maintaining customer records and updating information in the company database. 8. Collaborating with other departments, such as marketing and logistics, to ensure a smooth sales process. 9. Keeping up-to-date with product knowledge and industry trends. 10. Providing exceptional customer service and ensuring customer satisfaction. The ideal candidate for this role will have excellent communication and organizational skills, attention to detail, and a strong customer focus. Previous experience in sales administration or customer service is preferred. A passion for furniture and home decor is a plus. Join our team and help us provide our customers with top-quality products and service.

Contact Centre Coordinator Epsom Support Centre | Service Centre | Permanent | Full Time - 37.5 hours per week Salary: £23,887.50 per annum. Onsite interview dates: Nuffield Health is the charity that’s building a healthier nation, one day at a time. From award-winning hospitals and leisure facilities to flagship community programmes – we’ll do whatever it takes to look after the UK’s wellbeing. It starts with passion and commitment to quality. It starts with you. If you are passionate about customer service, have a good standard of English, and strong experience in a customer-facing role; you too could become part of the UK’s leading Healthcare Charity. We’re recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis. As a Contact Centre Coordinator, you’ll bring excellent verbal communication skills and a positive, proactive customer-focused attitude. Thanks to your logical approach and confidence with a variety of systems, you’ll be able to prioritise and manage your workload in a fast-paced team environment. As a Contact Centre Coordinator, you will: Expertly handle all contact with our customers Make good use of a variety of channels, including calls, emails, live chat and social media Ensure the customer journey is always seamless Be part of an exciting, varied and dynamic environment Cover varied shifts (between Monday to Friday, 8am to 8pm and Saturdays, 9am to 1pm) Deliver excellent customer service, every time. Competently and confidently adhere to a Hybrid working model, with flexibility to work both remotely and on-site when required. Helping you feel good. We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. With a range of fantastic lifestyle and wellbeing rewards, like gym membership and private healthcare – at Nuffield Health, we’ll take care of what’s important to you. Join Nuffield Health and create the future you want, today. If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. It starts with you.

Senior Prestige Vehicle Technician/Mechanic Our independent Precision Vehicle Auto Centre specialist in Edmonton London requires an experienced car technician to join the team. You will have a proven ability in working with a range of vehicles, ensuring all work is carried out to an exceptional standard. Maintaining good staff–client relations is essential. The right candidate will work in an exciting workshop environment, repairing and servicing a range of prestige cars and classic vehicles. What we are looking for: - at least 1-2 years experience as a fully trained automotive technician - NVQ Level 3 or above in Vehicle Maintenance & Repair - proven ability in vehicle electrical systems and fault diagnostics - excellent standards of quality control - experience of keeping accurate records - excellent customer service skills - preferably experience in managing a team/workshop - ability to set and manage workloads desirable In return you can expect: - a non-target driven environment - interesting and varied work on a range of classic and prestige vehicles - the chance to work for a small family-run business - a commitment to learning and development - a relaxed and friendly workplace - occasional weekend shifts - optional overtime - rates of pay to be regularly reviewed Salary is dependent on skills and experience. If you think you have the skills and passion required for this role, then please get in touch for a friendly chat. Job Type: Full-time Job Types: Full-time, Permanent Pay: Competitive based on experience Benefits: - Company events - Free parking - On-site parking Schedule: - Monday to Friday - Occasional weekends Experience: - Automotive Repair: 2 years (required) - automotive technician: 2 years (required) Work Location: In person Application deadline: now

An Indian Street Food Chef specializes in preparing traditional and modern Indian street food dishes, offering an authentic taste of Indian cuisine. This role requires culinary skills, creativity, and the ability to work in a fast-paced environment. Here is a detailed breakdown of the job role: Key Responsibilities Preparation and Cooking: Prepare and cook a variety of Indian street food dishes such as pani puri, chaat, puff - patty, pav bhaji, dosas, sev-usal, vada pav, bhajji, dabeil, samosa chat, surti locho and more. Ensure consistency in taste, quality, and presentation of all dishes. Menu Development: Design a menu that highlights diverse Indian street food flavors. Experiment with traditional and fusion dishes to cater to customer preferences. Regularly update the menu to include seasonal and trending items. Ingredient Management: Source fresh, authentic ingredients and spices to maintain the quality and authenticity of dishes. Monitor inventory levels, manage storage, and minimize waste. Hygiene and Food Safety: Adhere to all food safety and hygiene standards. Keep the cooking and serving area clean and organized. Conduct regular checks to ensure compliance with health regulations. Customer Interaction: Engage with customers to explain dishes and provide recommendations. Address customer feedback and improve the culinary offerings accordingly. Team Collaboration: Work closely with other kitchen staff and team members to maintain efficient service. Train junior staff or assistants in street food preparation techniques. Operational Efficiency: Manage time effectively during busy hours to ensure quick service. Coordinate with vendors for timely delivery of supplies. Skills and Qualifications Culinary Expertise: Proficiency in cooking various Indian street food items. Deep understanding of Indian spices and regional cuisines. Speed and Precision: Ability to handle high-pressure environments and deliver consistent quality. Creativity: Innovative in designing and presenting dishes that attract customers. Knowledge of Hygiene Standards: Familiarity with food safety regulations and best practices in kitchen hygiene. Customer Service: Polite and approachable demeanor when interacting with customers. Work Environment Street food stalls, restaurants specializing in Indian cuisine, catering services, or food trucks. Fast-paced and energetic, especially during peak hours. Career Path An Indian Street Food Chef can grow into roles such as: Executive Chef for Indian cuisine. Restaurant Manager or Owner specializing in Indian street food. Culinary Consultant for Indian cuisine. By mastering the art of Indian street food, chefs can gain a loyal customer base and contribute to the global appreciation of India's culinary heritage.

At Adaptive LTD, we specialise in creating vibrant, eye-catching neon signs that light up spaces with personality and style. Whether it’s for a business, event, or home décor, we pride ourselves on offering high-quality, custom neon signs that are designed to dazzle. As we continue to grow, we’re looking for a friendly, organised, and customer-focused individual to join our team and help our customers turn their ideas into glowing reality. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our clients from the first point of contact through to order completion. Your role will involve answering inquiries, guiding customers through the ordering process, ensuring timely deliveries, and helping resolve any concerns they may have. You’ll work closely with production teams to ensure the highest level of satisfaction. Key Responsibilities: Customer Inquiries: Handle incoming calls, emails, and live chats, assisting customers with questions about products, pricing, customisation options, and order status. Order Support: Guide customers through the order process, ensuring all details are clear and accurate before processing. Problem Solving: Address customer concerns, complaints, or issues promptly and professionally, ensuring a positive resolution. Product Knowledge: Maintain a strong understanding of our product offerings, materials, and processes to provide accurate information and recommendations. Collaborate: Work closely with the production and design teams to ensure customer specifications are met and timelines are adhered to. Order Tracking: Follow up with customers regarding delivery schedules, ensuring orders arrive on time and in perfect condition. Qualifications: Experience: Previous experience in customer service or a related field is preferred, ideally in a product-based business. Communication Skills: Excellent written and verbal communication skills, with the ability to engage and inform customers. Problem-Solving: Strong ability to address customer concerns and find effective solutions. Attention to Detail: High level of accuracy when processing orders and handling customer information. Tech-Savvy: Comfort with using customer service software, email, and live chat tools; experience with CRM systems is a plus. Team Player: Ability to collaborate with other departments and thrive in a fast-paced, dynamic environment. Why Work With Us? Creative Environment: Work in a fun and dynamic industry where your ideas and solutions help bring vibrant designs to life. Growth Opportunities: As we expand, so do the opportunities for career advancement. Great Team: Be part of a supportive and passionate team committed to delivering the best customer experience. Hours: Monday-Friday 09.00 Salary: 20,000 - 23,000 pa

Full-Time (40 hours per week, worked over 5 days including weekends) Pay: £23,800.00 per year About Us: Entertainers, one of the top concert and theatre producers/promoters in the UK, is seeking a dynamic individual to join our team as a Ticketing Operations Assistant. Renowned for delivering unforgettable live events, Entertainers produces over 2,000 shows and events annually, including The Magic of Motown, Lost In Music, CIRQUE - The Greatest Show, and An Evening of Burlesque, all from our head office in Canvey Island. Responsibilities: As a Ticketing Operations Assistant, you will play a critical role in ensuring the smooth operation of our ticketing services. Your key duties will include: - Managing Ticket Allocations: Work directly with over 300 venues nationwide, managing ticket allocations accurately and efficiently. - Providing Full-Service Ticketing: Build shows and events for sale through the Entertainers Tickets platform, including creating and maintaining venue seating plans. - Customer Service Excellence: Deliver industry-leading customer service across multiple brands via phone, email, and live chat to theatre customers nationwide. - Data Entry and Accuracy: Perform meticulous data entry to ensure all records are maintained to a high standard. - Team Collaboration: Collaborate with the wider Entertainers team to support the successful launch and ongoing management of Entertainers Tickets. Desired Skills: The ideal candidate will possess: - Proficiency in computer skills, particularly with ticketing/box office software (advantageous but not essential). - Keen attention to detail, ensuring accuracy in all tasks. - The ability to thrive in a fast-paced environment and adhere to strict deadlines. - Excellent written and verbal communication skills. - Strong data entry skills with high accuracy. About You: You are passionate about live entertainment, have a customer-focused approach, and enjoy managing multiple tasks with precision. Previous experience in ticketing or box office roles is an advantage but not essential—training will be provided to the right candidate.