Customer service chat jobs in United Kingdom

Join the RAC. Together, we’re going places. • A competitive base salary of £38,625, with on-target earnings of up to £55,000 (inclusive of London Weighting Allowance, if applicable), • A guaranteed overtime option to increase your base salary to £44,385, plus additional overtime and bonus opportunities No CV required when you apply – it's easier than ever to start your journey with us. As a Mobile Mechanic at RAC, you’ll get benefits that go the extra mile: • Earnings That Motivate - enjoy a market-competitive base salary of £38,625, with the opportunity to increase your earnings up to £50,000 through bonuses and premium-rate overtime. A full-time 40-hour week, with Monday–Saturday availability (8am–8pm), offers flexibility and stability, • Opt-in Guaranteed Overtime - after your first month, you can choose to work extra rest days at £30 per hour. Just one extra day a month could earn you £3,000 more per year on top of your base salary. Two extra days could give you an extra £5,000. It's your choice - more flexibility, more reward., • Tools to Drive Your Future - get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings., • Time Off That Matters - enjoy 23 days of holiday (rising to 25 with service), plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments., • Financial Security & Perks - pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term., • Wellbeing That Works for You - our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it., • Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success. Sound like your kind of role? Here’s what we’re after:, • You're someone who gets people. This isn’t just spanners and engines—our mechanics are out there on driveways, chatting with customers, giving advice, and representing the RAC with pride. You’re not just in the RAC—you are the RAC. Every fix, every chat, every driveway visit shows what we’re all about., • You like mixing things up. Every day’s a little different—servicing, diagnostics, repairs, and checks. But it doesn’t stop there: you’ll manage your stock, do your reporting, and keep those customer conversations flowing., • You think on your feet. You’ll be trusted to think on your feet and make the right call for each customer. Different fixes, different faces, new challenges every day. What you’ll need:, • Level 2 light vehicle maintenance qualification (or equivalent), • At least 3 years' hands-on experience as a vehicle technician working with a range of light vehicles, • A full UK driving licence with fewer than 6 points We’re Orange Heroes At the RAC, we never stand still. With a legacy of over 125 years, it’s this restless drive for better that’s earned the trust of over 12.5 million members and it’s why we’re on a mission to be the UK’s number one motoring services provider. That commitment to excellence isn’t just felt by our members, it’s echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together. We’re all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you’re invited to bring your full self to it.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.90 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 6 months driving experience (12 months experience is desirable)., • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS). Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.44 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.34 Sunday Evening Premium £2.58 Overtime rate Monday to Saturday (Day Shift) £16.80 Overtime rate Monday to Saturday (Evening Shift) £18.20 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Service Desk Analyst Hybrid - Ashford, Belfast or London Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. Key Responsibilities • Address and resolve non-major incidents and service requests, logging all activity in ServiceNow, • Deliver excellent customer service and professional support, • Escalate or reassign unresolved incidents to appropriate teams, • Analyse and resolve hardware/software issues using standard tools and methods, • Document case details clearly in ServiceNow, including steps taken and customer impact, • Meet/exceed defined performance metrics including CSat and QA standards, • Continuously build knowledge of company-specific products and services, • Create/update knowledge articles to support First Call Resolution and self-service, • Participate in after-hours and on-call rotations to ensure 24/7 support coverage, • Good experience in a Service Desk or similar IT support environment, • Experience using ServiceNow ITSM workflows, • Strong customer service, listening, and communication skills, • Bilingual - English and French or Swedish (required), • Detail-oriented with solid judgment and initiative, • Ability to troubleshoot and resolve technical issues independently, • Knowledge of Microsoft Office365 and standard network tools, • Ability to work remotely and as part of a team, • Degree or equivalent experience preferred, • ITIL V4 / ITSM certification preferred, • AWS and Microsoft MCSE certifications are a plus, • Proficient in Microsoft Office365

Closing dates for applications: Sunday 14th September 2025. Interviews to be held: Week commencing 29th September 2025 (via Microsoft Teams) AGENCY STAFF, PLEASE CLICK THE BELOW LINK TO APPLY - Please do not click on the Apply Now tab at the bottom of this page as your application will not be considered. AGENCY STAFF, PLEASE CLICK THE BELOW LINK TO APPLY - Please do not click on the Apply Now tab at the bottom of this page as your application will not be considered. About the role As part of our commitment to providing high quality assurance services, we are recruiting a motivated and proficient Principal Auditor to assist in the delivery of the Council’s Internal Audit Plan. This is an exciting opportunity for an ambitious and high performing auditor to join our high-profile Internal Audit service. The main objective of the role is to contribute to the Council's governance and assurance framework by delivering an allocated portion of the risk-based audit plan. You will also provide advice in relation to risks and controls to officers across the Council. The role reports to the Audit Manager and is based within the Council's highly respected Internal Audit, Investigations and Risk Management service. There are also opportunities to broaden your profile and knowledge as we are part of a Cross Council Assurance Service consisting of a number of London boroughs that co-source Internal Audit functions with PwC. The Cross Council Assurance Services provides opportunities for auditors to network and share intelligence. To find out more about the role please click the below link to view the job profile: To find out more about the role please click the below link to view the job profile: About you You will be IIA qualified/part-qualified or hold an AAT qualification/similar. You will have a sound understanding of risk based internal audit techniques and methodologies. The ideal candidate will currently be working in a private or public sector Internal Audit role and will have experience of delivering risk-based audit reviews. We are looking for a self-motivated and effective team player with excellent verbal and written skills and the credibility and confidence to liaise with officers across the Council, including the senior leadership. Your technical skills will be supported by knowledge and experience of risk-based audit techniques and you will have a proven track record of excellent customer focus. You will be able to work on your own initiative and have the ability to juggle conflicting priorities and support requests for advice at short notice. In return we offer a work environment which is stimulating and supportive, giving you the chance to use your skills and develop within a high-profile organisation. We also offer flexibility and agile working as well as an excellent pension package and competitive salary. The role offers a fantastic opportunity to advance your skills and make a difference to the community. About Camden In Camden, community is everything. We’ve established a plan to help us deliver a difference to our residents and neighbourhoods. We are encouraged to be rebellious - to think differently and find new and innovative ways to deliver first class services, making sure everyone knows they have a chance to succeed and where nobody gets left behind. As one of London’s most diverse and vibrant boroughs, we have the opportunity to create a place that works for everyone. We look to hire enthusiastic, passionate people to join us in this exciting venture. Additional information If you would like to an informal chat about the role please contact ___ If you would like to an informal chat about the role please contact To apply for this role, please use the button provided.

About the team As Assistant Director, your team is responsible for a broad portfolio of high-profile, citizen-facing and corporate support services. Our work plays a vital role in the experience that residents and businesses have of council services, and our teams work closely with colleagues across the organisation. What we do Customer Services, Digital & Data teams are responsible for over 1 million customer enquiries per year by phone via the council’s contact centre; face-to-face at Hackney Service Centre; online; and through the registrars service. Enquiries range from requests for general information to help recording major life events such as births, deaths and marriages, and providing support for some of Hackney’s most vulnerable residents who are at risk of homelessness and experiencing financial hardship. As well as being the first point of contact for the council, our teams have the digital, data and technology skills needed to make sure that we deliver an excellent customer experience, and provide well designed and efficient end-to-end service journeys. The integration of our Customer Services, Digital and Data teams creates huge opportunities to transform the services that our residents and businesses rely upon. By bringing deep insight into the service user’s experience together with data and analytics, digital technology and design capabilities, these teams are able to identify and implement opportunities to radically improve the customer experience. About the role As Assistant Director you will lead on delivering change that will fundamentally improve the experience of residents and businesses that use council services, so they can access a range of support that can improve lives. We are looking for someone who is driven by making things better for people, with ambition, empathy and curiosity. You will be: • Passionate about making services better for our residents and businesses Ambitious. This job is for someone who wants to take on big challenges and be a changemaker, • Empathic and will take the time to fully understand the customer journey and service delivery challenges, • Ready to immerse yourself in the customer journey, asking the right questions, understanding customer pain points and helping us to challenge our approach to how we do things, • Collaborative and influential. Can build high trust relationships with colleagues in other service areas to deliver meaningful improvements to the end-to-end customer journey, • Evidence led. Putting user needs at the heart of everything we do and making data informed recommendations We don’t expect you to tick every box on our job description. The most important things we are looking for are: • A strong commitment to public service, • Natural curiosity, openness and optimism, • Great people skills. You’ll have a wide range of different stakeholder relationships to manage and diverse teams to lead and develop, • Able to lead by example. Consistently displaying the behaviours you want the team to mirror Over the next year our priority areas of focus are: • Using our data, design and technology capabilities to deliver more proactive council services that help residents access the support they need as effortlessly as possible, • Working with colleagues across the council and partners to identify and deploy digital solutions for the long term, which will help Hackney tackle the biggest challenges of the next 10 years, including the cost-of-living crisis, housing crisis and ongoing funding challenges across local government, • Continuing to invest in our workplace technologies and support processes so that colleagues can be productive from Day 1 and every day thereafter, • Maximising the benefits of our investments in simple, secure and reusable cloud based technologies. Some things we love about working for Hackney: • Doing work that has a positive impact on residents’ lives, • A diverse workforce that reflects our community, • Flexibility of hybrid working and being able to have a good work-life balance, • A generous holiday allowance of 28 paid days, rising to 33 days (after 5 years) plus bank holidays., • Membership of the excellent Local Government Pension Scheme., • Standard 36 hour week (7.2 hours per day, Monday to Friday), • Wide range of learning and development opportunities. We offer hybrid working. You will be expected to come into our offices in the Hackney Service Centre to work with your team at least once a fortnight, however many of us prefer to come in more frequently. Like many organisations, our hybrid arrangements are evolving and you may be expected to work from the office more frequently in future. Talk to us or ask any questions. If you’d like an informal chat about the role, please email our Director, ___ to book a call. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description. We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. This application process replaces a supporting statement. Closing date for applications: 21 September 2025 (22:59). Interview date: W/C 13 & 20 October 2025. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce. The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: ___ The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

• Location: Potters Bar, Hertfordshire, United Kingdom Imagine achieving the perfect balance between work and life with a shift pattern that works for you. Join our team as a Gas Engineer and enjoy the freedom of maintaining your own Gas Safe card while earning a dependable income you can count on. We set you up for success with a fully loaded toolkit worth up to £3,000 - giving you everything you need to tackle any task with total confidence. No need to stress about buying expensive gear - we've got you covered! • Salary: £38,767.75- £40,767.75 per annum, • Hours: 40 hours per week, • Shift Pattern: 4 on 4 off shift pattern Looking for something different? Let's chat and see what works for you. Here's what you can expect to be doing: As a Gas Engineer at AO, you'll work alongside one of our drivers, visiting customers' homes to install gas appliances and electrical products. Our mission is simple: to make our customers' lives easier. That's why you'll play a key role in ensuring everything is set up safely and efficiently. Your focus will be on providing outstanding customer service-no need to worry about repairs. You'll install the products with care and show customers how to get the most out of their new appliances. At AO, you'll have the opportunity to positively impact lives while being part of a friendly, collaborative team that's always ready to support each other. A few things about you: Essential • Full UK/EU driving licence with no more than 6 points., • CCN1 & CKR1, • To be over the age of 21 for insurance purposes As a Gas engineer, you will gain: • A 4 on 4 off shift pattern and 24 days holiday, you will work less than half a year., • On-call support from our technical team and Installation Managers, • Fantastic training facilities with ongoing learning opportunities, • Healthcare Cashback Scheme, • Competitive pension scheme

Location: London (3 days in office) Introduction: We’re WorldFirst, an international payments business helping move money around the world. We became part of Ant Group in 2019, accelerating our mission to be the most innovative and trusted digital partner for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally. We have a shared vision ‘to make it easy to do business anywhere.’ Together, we are advancing our shared aim of bringing innovative, inclusive and affordable services to small and medium-sized businesses and online merchants in the rapidly growing area of cross-border trade. What you’ll do: WorldFirst's Onboarding team is responsible for the successful registration and accreditation of all UK and EEA customers. The team works within the Marketing and Sales cycle to ensure we can onboard our customers quickly, efficiently and compliantly. Specializing in CDD and KYC, the Onboarding team interacts daily with Product, Tech and Customer facing teams to enhance customer experience from the very start of their journey with WorldFirst. • Actively champion quality customer experience throughout the WorldFirst onboarding journey, • Liaise with Risk, Sales & Customer facing teams to complete thorough CDD & KYC/KYB reviews to seamlessly onboard customers, • Verify KYC/KYB documents, ownership structures, payment flows, and UBO information, • Provide clear guidance and support to customer facing teams with regards to the onboarding policies, • Communicate with clients via phone, email or chat - where needed - to facilitate a positive customer onboarding experience, • Provide leadership and mentoring support, • Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practice, • Conduct regular QA/QC, hold follow up training and guidance sessions with junior team members, • Establish and maintain effective relationships within the team and across all relevant stakeholders, • Lead continuous improvement initiatives, • Identify opportunities for AI and automation, • Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes, • Accurately record information in systems and raise any anomalies or errors, • Ensure that KYC/KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement What we’re looking for: • Working knowledge of UK KYC & CDD regulations and processes, • Clear ability to balance business protection with customer service excellence, • Demonstrable analytical and problem-solving skills, excellent attention to detail, • Proactive, organised and highly efficient - able to work independently and support the wider team through periods of high volumes, • Excellent written and verbal communication skills, • High responsiveness, collaboration & team orientated ethics, • Positive, flexible, and keen to continue learning and improving, • Work from office 3 days per week/ in line with business requirements Qualifications • Minimum 3-5 years of UK customer onboarding experience, preferably in Fintech or payment services, • Ideally degree educated/equivalent professional qualifications, • Business level English (Mandarin and/or additional European languages considered a bonus!) WorldFirst is proud to be an equal opportunity employer. We are passionate about creating a diverse and inclusive workplace where our people feel that they belong and can reach their full potential. We believe our differences are our strengths and are committed to recruiting, developing and retaining a team from a variety of backgrounds, perspectives, and skills. We encourage applications from all individuals regardless of race, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, religion or belief, and marriage and civil partnership.

About Us UK Therapy Guide is dedicated to making high-quality, trusted mental health therapy accessible. Our platform connects individuals seeking therapy with qualified professionals. We are on a mission to transform mental health access and are working on an exciting new startup project that will revolutionise the mental health space. We’re looking for a passionate individual to join us on this journey. Ideally, someone who’s experienced the power of therapy firsthand and understands the profound value it can bring to people’s lives. Role Overview This role is ideal for someone seeking part-time work with the opportunity to grow and develop new skills as the position evolves alongside the business. We are looking for an enthusiastic, highly motivated, and personable individual with a strong interest in the therapy field. This part-time, freelance contractor position is fully remote, making it perfect for someone who loves helping others and thrives in a dynamic environment. As a Therapy Placement Coordinator, you’ll work directly with clients during live placement calls. Drawing on the information they’ve shared about their therapy needs and preferences, you’ll use your growing knowledge of our therapist network to identify and propose the most suitable matches. Empathetic and clear communication is essential, as you’ll be guiding clients through an important stage in their journey, ensuring their comfort and confidence in the therapeutic journey. We provide comprehensive training and follow strict safeguarding procedures to ensure the highest standards of care and client safety. • This role requires a strong understanding of the UK context, and we welcome applications from individuals based in the UK or those with a significant connection to the country. Hours Part-time – Flexibility to work Afternoons, evenings & weekends with availability to provide cover during holidays Key Responsibilities Training provided for all tasks. • Provide customer and therapist support via email, chat, and phone, • Conduct client referral calls to match them with the right therapist, • Troubleshoot customer issues and provide timely solutions, • Gather and manage customer feedback to enhance our services, • Attend creative team meetings and contribute to project development, • Manage therapist bookings, • Process refunds, • Handle administrative tasks and data entry Required Skills & Qualifications • Excellent communication skills (written and verbal), • Strong interpersonal skills, with the ability to empathise and support clients, • Highly organised and able to handle multiple tasks efficiently, • Self-motivated with a positive, can-do attitude, • Customer service experience, • Tech-savvy, with proficiency in Google Suite / Google Workspace and other digital tools, • Sales experience is a plus, but not essential, • A solid understanding and insight into therapy and therapeutic processes Why Join Us? • Flexible, remote working opportunity, • Be part of a company that’s making a real difference in mental health, • Growth and development opportunities, • A collaborative, creative, and supportive work environment Salary • Salary: £12:50 an hour How to Apply If you're passionate about mental health and excited about providing excellent customer service, we want to hear from you! After you submit your application here, please send your CV and a cover letter to explaining your interest in the role.

The Company This ambitious business take pride in their delicious range of chilled and frozen products, supplying retail and food service customers across the UK, Europe and globally. Growing fast they are looking to add to their talented NPD team with a Senior Product Developer. The Role Reporting to the General Manager, you’ll be joining a small NPD team and will be responsible for the end-to-end development of exciting new food products - ensuring each concept is not only innovative but commercially in line with product briefs and market insights. This is a broad role where you’ll be working with the overseas R&D team to transform customer briefs into viable production possible products. You’ll take ownership of all stages in the product lifecycle, manage project critical paths and collaborate with technical, ops and procurement teams to ensure quality, innovation and compliance are achieved on the exceptional new products that will adorn the retailer shelves. You’ll also be involved in packaging improvement, artwork sign off and post-launch reviews. A key part of your role will be forging lasting customer relationships to understand project aspirations and transform these briefs into on-trend and on-time concepts. The Candidate We are seeking an ambitious, creative and capable Product Developer looking to step up into broad role within a growing business. You’ll have experience ideally within chilled or frozen categories for branded or retail own-brand products. You’ll relish the chance to be involved in every facet of NPD and EPD. Ideally you will have a food degree too. We’re also looking for exceptional communication skills, as you’ll be retailer facing, and managing projects with internal internation teams to launch products quickly and successfully. You must have excellent communication and organisation skills coupled with the ability and enthusiasm to learn quickly and get started on new projects. You will have an amazing understanding of food trends, ingredients, and seasonality which you can use to revamp recipes as well as conjure up new delights. This is an exciting role where frequent travel will be involved across the UK, EU and to SE Asia. So, if you’re currently a Product Developer looking to grow and thrive in a pacey new environment with lots of customer contact, then this could be the role for you! Apply now or call 0345 2600 737 / 07700 137 110 for a confidential chat. Ref: L6897 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas

About us Looking for a job with purpose and personality? A place where you actually care about the work you do, and the people you do it with? We might be able to help with that. We’re thortful, an online greetings card marketplace powered by 6,000+ independent creators, offering brilliantly original cards and sustainably sourced gifts for every occasion. With 85k+ cards in our library, and a wide selection of fun, sustainably sourced gifts, we’re helping people connect in ways previously unheard of by science. (Not scientifically accurate, but you get the idea). We’re bold, optimistic, and a little bit quirky - and we believe we’ve got an ethos that can change the industry. Cool, you figure, that’s a nice enough idea. But do we have the practices to prove it–SURPRISE! Our business is sustainable too! Here’s how: • Paying our creators a market-leading royalty and stimulating them with insights, research, and advice on their creative growth., • A UK based, print-on-demand model that mitigates the impact of the traditional card industry relying on tonnes of paper from Asia - and our cards are 100% recyclable., • Reducing our carbon footprint and offsetting our offices with our partner, Ecologi., • Vegan inks! Yup, that’s a thing! So the cards are good. And the practices are good. But you’ve probably read enough sugary job descriptions today to wonder if we’re really thortful all the way down. We’ve got your basic benefits - annual leave, pension, health insurance - but we’ve also built a better work experience for our team to support their professional development. Hybrid working, quarterly work from anywhere weeks, paid career coaching and departmental learning & development budgets are available to all our staff, and we’re only getting better in the interest of a 100% thortful workplace. Have we won you over? If so, you may just be the Customer Happiness Assistant our team’s been looking for. About the team Our Customer Happiness team does just that, they keep our customers happy! We take pride in our approach to customer care, always going the extra mile. The team is responsible for managing all customer communications and queries via different channels. They really are busy bees, especially during our seasonal occasion peaks, but they make sure our customers don’t know any different and deliver the best service all year round. From responding to tweets, and answering calls, to managing the inbox; the Customer Happiness team helps make the world a more thortful place, one customer interaction at a time. What you’ll be doing • Help keep our customers happy across different comms channels (email, phones, chat, whatsapp and social!) - you'll need to be friendly, professional, and be able to take the initiative to solve problems quickly and efficiently, • Support your colleagues on the customer happiness team by advising each other on how to best help customers, • Liaise with our printers and suppliers to manage orders and resolve any issues, • Work closely with our tech team to report problems and suggest fixes, • Share your thoughts and opinions with us; we are always looking to improve as a team and a business, so don’t be afraid to speak up, • Have a desire to learn, grow, and develop an understanding of customer needs About you • You are self-motivated, you enjoy working in a start-up environment and thrive in a fast moving environment, • You have fantastic communication skills, • You are empathetic and have the ability to step into a customer’s shoes, • You pay attention to detail, you have a natural ability to think on your feet to solve problems and you are organised, • You have a positive, enthusiastic attitude and a good sense of humour, • You are comfortable managing a range of tasks independently but not afraid to ask for help when needed, • You have a willingness to learn and the ability to adapt quickly across whatever tasks come your way, • You’re passionate about what we do and want to be part of our mission to make the world a more thortful place The logistical bits • Hours: 37.5 hours per week. Your hours will be organised in variable 7.5 hour shifts, according to a rota which runs from Monday- Friday and includes bank holidays., • Paid overtime may be required during busy occasion times. Some of the thortful perks • Hybrid working model, • Flexi time, • One work from anywhere week per quarter, • 25 days annual leave plus bank holidays (increasing with length of service), • Private health insurance with Vitality, • Life Assurance, • Sanctus coaching for personal and professional development, • thortful credits worth £300 per year, • A minimum of 4 learning and development days per year, • Departmental learning and development budget, • Cycle to work scheme and interest free travel loan, • Salary Exchange Pension, • Staff discounts and employee referral scheme, • Regular team socials, • Enhanced parental leave (subject to length of service), • Birthday wheel of thortune Excited about this role but worried that you don’t meet all the criteria? As with our creative marketplace, we’re after voices from all different walks of life who are united by a truly thortful outlook on life. So if your past experience doesn't perfectly align to the job description, apply anyway! Even if we haven’t considered it, your work history could still be ideal for this role, or maybe suit another elsewhere in our team. If you might need some adjustments, feel free to reach out to us so we can help you get the most out of your application.

Job Title: Digital Acquisition Executive @ Independent Creative Media Group Location: Central London (5 days in the office) Job Type: Full-Time, Permanent Salary: £30,000 – £45,000 This is a fantastic opportunity to join an independent creative media group as a Digital Acquisition Executive, leading acquisition and onboarding campaigns across multiple titles and platforms. You’ll play a key role in growing audiences, driving subscriptions, and optimising customer journeys from first engagement to long-term retention. You’ll be a hands-on, full-funnel marketer, responsible for executing campaigns, building onboarding flows, and tracking performance, while collaborating closely with editorial, product, and design teams. Key Responsibilities: • Execute end-to-end marketing funnels across multiple titles, with a focus on top-of-funnel acquisition and post-sign-up onboarding (days 0–30)., • Build and deliver integrated campaigns across Meta, Google, YouTube, newsletters, web, and app., • Optimise onboarding journeys, including triggered email flows, landing pages, push notifications, and in-app content., • Maintain structured testing programmes (A/B, multivariate, offer testing) to inform strategy and increase ROI., • Track acquisition, conversion, and LTV metrics across channels to inform decision-making., • Manage agency partners who support paid campaigns, while owning the overall performance narrative. Skills & Experience Required: • Minimum 2 years experience in acquisition or lifecycle marketing within subscription-based businesses, publishers, or DTC brands., • Hands-on experience executing campaigns on Meta, Google Ads, YouTube, and similar performance platforms., • Practical experience with GA4, Campaign Monitor / Mailchimp, Customer.io or equivalent tools., • Collaborative, confident, and comfortable working across multiple titles and stakeholder groups. Why Apply? • Be part of a small, high-performing acquisition team in a creative, independent media group., • Play a critical role in subscription growth and audience engagement across multiple platforms., • Pension contribution, staff restaurant discounts, free breakfast, and cycle-to-work scheme. If you would like a confidential chat about this role or your next career move, then please get in contact with: Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit: ___ For further information about our DE&I commitments, please visit:

Job Title: Technical Project Manager Location: West London, UK Job Type: Full-time contract, 06 months Work Model: Hybrid Summary: • Global Commerce are responsible for the Identity and Sales and Service platform within Global Streaming Technology, facilitating seamless customer experiences across multiple platforms, notably; OTT plateforms. Focussing on sign- up, sign in and acquisition through prospect web journeys, 3rd party partner web integrations & in-app purchase integrations, plus extensive self-service capabilities for in-life customers account management i.e chat bots, live chat and comprehensive help articles., • Seeking a highly skilled and experienced Senior Technical Project Manager to join our dynamic Project & Programme Management team., • As a Senior Technical Project Manager, you will be responsible for leading various technical projects within our organization., • You will work closely with cross-functional teams to ensure that projects are delivered on time, within budget, and meet the highest quality standards., • The ideal candidate will have a strong technical background, excellent communication and leadership skills, and a proven track record of successfully managing complex technical projects & programmes. Job Responsibilities: • Plan and lead multiple projects across multi-disciplinary teams in Global Commerce and externally, ensuring effective collaboration and development from start to end., • Proactively identify and mitigate project risks, issues and dependencies, escalating to key stakeholders where necessary in a timely manner., • Ensure that project planning covers all stages of the project lifecycle in collaboration with other departments within the organisation, applying best practices in project management for quality project delivery., • Provide clear and concise reporting to stakeholders., • Show a willingness to go above and beyond, supporting your own project delivery when needed to meet deadlines., • Be confident leading and chairing workshops with multiple senior, technical, product and business stakeholders and owning communication of the outputs., • Exhibit a strong character aligned with our company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership.

Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible. Dealing with customers and healthcare professionals. Providing customers with information.

Manage Ecommerce Customer Service Advisors to provide a seamless and personalized customer experience across all channels including email, Gorgias, phone, Trust Pilot, live chat, and social media. Explore innovative ways to improve and expand the Customer Service team globally and enhance the custom

We are looking for a Customer Support Manager to play a critical role in supporting our customers via chat and email. Sign in to set job alerts for “Customer Service Support Manager” roles. At least 2 years of experience troubleshooting customer issues remotely.

Familiarity with customer service KPIs and tools like Helpscout, or experience implementing AI to assist with Customer Service processes - this is particularly important. Manage customer service operations across email, phone, and live chat for UK, EU, and USA markets. Monitor and report on customer