Customer service manager jobs in Greenford - Page 2Create job alerts

Assistant Manager | Fast-Paced Retail | Up to £36K + £4K Bonus + Great Benefits Lead, Motivate, and Deliver Exceptional Service in a High-Energy Retail Environment.Are you a customer-focused leader with experience in high-volume, fast-paced retail? Do you take pride in driving team performance, mo

Branch Manager We are looking for a Branch Manager to inspire the next generation of consultants, resourcers and administrators. As a Branch Manager, we are looking for someone who can grow with the brand, develop people, customer service skills, forecast and someone who understands HR as the perso

We are looking for a Branch Manager to inspire the next generation of consultants, resourcers and administrators. As a Branch Manager, we are looking for someone who can grow with the brand, develop people, customer service skills, forecast and someone who understands HR as the person might have to

Job Role Drive the growth of the Bank’s retail business by sourcing and promoting retail products—primarily Buy-to-Let (BTL) mortgages—while ensuring a seamless end-to-end customer experience. Identify and pursue new business opportunities through networking and enhancing awareness of the Bank’s offerings. Key Responsibilities • Deliver excellent service to brokers/customers to encourage business placement with the bank., • Proactively generate new business in the target market., • Achieve individual and Bank sales targets in collaboration with the Head of Intermediary Relations., • Build and maintain strong relationships with brokers, clearly communicating product features and lending criteria., • Attend business meetings and events to promote brand visibility and identify sales opportunities., • Network with brokers, networks, and stakeholders to expand business reach., • Act as key account manager for selected brokers/networks., • Ensure compliance with Bank policies and regulatory guidelines., • Manage the sales pipeline effectively with timely follow-ups., • Handle administration, reporting, and communication efficiently., • Set and manage broker/customer expectations to encourage repeat business., • Support brokers in case submission and ensure quality applications., • Onboard new brokers and networks to increase market share., • Perform additional tasks as assigned by line managers.

dnata Catering UK is the world’s largest inflight caterer. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities and acquisitions. We’re growing where our customers want us to. Our Shift Manger will pro-actively manage the daily operation, with responsibility for the delivery of safety cost, quality, compliance and people KPIs – in line with company, legal and airline standards. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships. Key Responsibilities of a Shit Manager: • Highly motivated and driven in maintaining the highest standards in quality, food safety, HACCP and Health & Safety., • Pro-actively investigating all accidents/incidents/delays to determine the root cause and put in place the appropriate solutions to eradicate further reoccurrences., • To ensure work is completed according to daily work schedule and all costs are within agreed targets and any issues escalated to Operations Manager when necessary., • Work in collaboration with Shift Supervisor to ensure that rosters, work schedules and teams are managed effectively and in a fair and transparent method., • Ensure all material and product and related costs are allocated and effectively managed within budget and to deadlines., • Able to manage targets and ability to demonstrate their impact on business performance. Championing change initiatives and improvements with OPS Ex, • Ensure standards of external and internal customer service are met and use of effective pro-active commutation with all internal and external key stakeholders is maintained., • Adhering to all Legislation, Company Policy and Compliance standards are met., • Providing Leadership, coaching and training to the team and dealing with any employee relations issues according to Company policy. What do we need from you? • Problem solving skills., • Experience within the transport sector or logistics., • Stakeholder management., • Computer literate - Microsoft Outlook, Word and Excel, • Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management, • An understanding of cost and control management, • Attention to detail and accuracy, • Good organisation skills and flexibility Finally, what's in it for you? • An opportunity to be part of a global family., • Free breakfast, lunch and dinner on site, • Free tea and coffee whilst on shift, • £60 towards both, dental and optical cover through our Simply health Cash Plan, • £150 if you Refer a Friend, • Discounted gym membership at over 2000 gyms nationwide, • Cycle to Work Scheme, • Opportunity to enhance your learning through our inhouse apprenticeship programme, • Access to our Employee Assistance Programme (EAP) which offers counselling If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!

Beauty Supervisor | Iconic Beauty Brand | Salary up to £28,000 + Bonus and Benefits We have an exciting opportunity for a Beauty Supervisor to join a leading beauty retailer who continues to grow and open new stores! This is the perfect chance to be part of a brand that's passionate about innovation, service, and helping customers look and feel their best. We're looking for a Supervisor who loves delivering exceptional customer experiences, inspires their team, and ensures high standards across all areas of the store. What You'll Do: • Support the Store Manager in leading, motivating, and developing the team., • Deliver outstanding customer service and product knowledge on every interaction., • Help drive sales and achieve store targets., • Maintain strong visual standards and brand presentation., • Ensure compliance with company policies, including health & safety and stock control., • Keep up to date with the latest beauty trends and new product launches. About You: You'll be confident, energetic, and passionate about beauty, skincare, or cosmetics. You might already be a Supervisor, Team Leader, or Senior Sales Assistant in a service-led retail environment and ready to take the next step with a brand that truly values its people. Why Join: This role offers a fantastic opportunity to grow your career with a beauty brand known for its creativity, quality, and customer focus. Alongside a competitive salary, you'll enjoy a great bonus structure and opportunities for progression. Apply now to start your next chapter as a Beauty Supervisor with a brand that celebrates confidence, individuality, and style Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in: Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | Senior Appointments & Exec | Sales | Supply Chain & Logistics BBBH34731

Commercial Manager West London £60,000 - £70,000 per annum We are seeking a dynamic Commercial Manager to join our growing food retail brand based in Twickenham. This is an excellent opportunity for a commercially-minded professional with a hospitality background to take ownership of customer relationships and drive operational excellence. Key Responsibilities Commercial Management • Develop and manage pricing strategies for key customers, • Create detailed commercial reports and analysis, • Ensure all commercial agreements are accurate and properly implemented, • Monitor and analyse customer KPIs to identify improvement opportunities, • Build and maintain strong relationships with key customers and internal stakeholders, • Deliver compelling food presentations to customers and prospects, • Act as the primary commercial point of contact for assigned accounts, • Liaise directly with operational units to ensure seamless delivery, • Manage multiple commercial projects simultaneously, • Provide hands-on support where needed to drive results, • Experience: Account Management or Commercial Management background, • Industry: Hospitality or Retail sector experience essential, • Skills: Strong analytical abilities with experience in KPI analysis and reporting, • Personality: Confident presenting to customers and stakeholders, • Approach: Hands-on mentality with ability to get involved operationally, • Planning: Excellent project management and planning capabilities What We're Looking For The ideal candidate will be someone who thrives in front of customers and isn't afraid to roll up their sleeves. You'll be comfortable moving between high-level commercial strategy and hands-on operational delivery. Your hospitality background will help you understand our customers' needs, while your commercial acumen will drive profitable growth. This role offers the opportunity to make a real impact in a dynamic food retail environment, working closely with customers and internal teams to deliver exceptional results.

Sales Assistant - No Experience Required. (Immediate Starts based in London) Bring your drive, enthusiasm and passion to our clients sales and marketing company and they will give you the best mentoring in the business for you to be a success! They need enthusiastic, ambitious and bubbly people to join their fantastic sales and customer service network in London, to help them expand even further and cope with the client demand! The start of this year was booming and our client would love for YOU to join in their success. What’s involved: • Being the front line of their dynamic sales and customer service network, • Representing some of the well known brands in the UK to customers face to face in event environments in the London area, • Providing cutting edge customer service as standard Some of the advantages they can provide you with: • Fantastic commission based earnings with the option for commission only or commission plus a day rate, both with incentives and bonuses for hitting targets., • The opportunities for national and international travel, • Great social calendar, • Access to coaching in Customer Service / Sales / Marketing and Progressive opportunities, • An immediate start for the right candidates, • Full product and client guidance, • The opportunity to build your skills and experience from the ground up The key attributes they are looking for are; • Positive and pro active, • Professional manner and appearance, • High customer service standards, • Strong English speaking skills, • Willingness to travel both nationally and internationally These are field based; face-to-face opportunities within event environments, and this company is keen for you to make a real success of your new self employed career. All income is from fantastic commission-based earnings plus day rates and amazing incentives! Don't miss out. Apply online now! If you have any kind of experience in sales, customer service, marketing, promotions i.e. sales assistant, retail manager, direct sales, field sales, call centre, customer service assistant, sales representative, sales manager, campaign management, events coordinator or any kind of hotel, front of house or bar experience, this will really help you get a head start in this field based opening as you will already have some great face to face customer service / sales skills. This role is not suitable for candidates still in education (school/College/University), due to availability, our client is seeking candidates that can work 4-5 full days per week. *Please note that by applying to this advert, you acknowledge our privacy policy applies and give consent for Blackwater Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying.

Embark on an exciting journey as a Medical Devices Territory Sales Manager across the Yorkshire and North East regions; at a leading provider of innovative medical solutions. In this permanent role, you'll have the opportunity to leverage your clinical expertise and sales acumen to drive the growth of the long-term enteral feeding products and solutions across healthcare settings, including hospitals, long-term care facilities, and through their Home Delivery service. With a competitive salary range and a healthy OTE, this position offers the chance to make a meaningful impact and shape the future of the organisation. Key Highlights: • Develop strategic business plans to drive the growth, • Collaborate with cross-functional teams to support customer needs and drive account initiatives, • Serve as a clinical expert in enteral nutrition and feeding protocols, providing evidence-based recommendations Preferred Requirements: • Manage and grow key accounts within the assigned territory to meet or exceed sales targets, • Develop long-term strategic partnerships with healthcare institutions, including clinical staff and administrative decision-makers, • Lead contract negotiations and product conversions, • Identify emerging trends, customer needs, and the competitive landscape to inform territory planning and product positioning, • Conduct in-services, training, and clinical presentations for clinical staff Preferred Qualifications: • Educated to at least 'A' level standard or equivalent vocational qualification, with a nursing, medical sales, or clinical background, • Demonstrable superior selling, negotiation, and presentational skills, • Prior experience in enteral feeding or related therapeutic nutrition area and knowledge of home delivery service is highly desirable In return you will be offered an opportunity to join an organisation focused on growth and development.

Area Sales Manager - Wine We have an incredible opportunity for an Area Sales Manager covering Leeds & York for a market leading Wine & Spirits business. The Role: The Area Sales Manager will be the key driver in generating new business in a very important area. You will be responsible for retaining and growing our existing retention clients, identifying new commercial opportunities and delivering excellent customer service. Key Responsibilities: • Deliver excellent levels of customer service across your account portfolio, • Identify, develop and deliver insight driven innovation opportunities across all parts of the marketing mix, in order to drive portfolio and brand growth., • Build account plans with key customers to deliver your business objectives and ensure strong business relationships, improve rate of sale and profitability, • Work closely with your Head of Sales to ensure agreed Regional plans are delivered at field level, • Deliver against budgets set by the business as part of the overall on trade budget in conjunction with your Head of Sales, • Present account updates and future plans at bi-monthly sales team meetings, • A deep understanding of the business, its composition, brands and value proposition making key decisions in light of strategic and financial plans., • Create alignment and integration by working with others, involving them at the right level throughout the process, to achieve clear decisions that can be executed quickly., • Communicating insights in a compelling way, so that it is easy for our business partners to leverage them for improved decision-making., • Clearly articulate brand vision, positioning, renovation and equity development to profitably grow the brand., • Plan, develop and deliver inspiring, integrated and impactful communication and activation at point of purchase that bring the brand to life and deliver the brand growth targets Knowledge & Skills Required: • Experience for winning new business in the On-Trade., • WSET Qualified (Ideal), • You have a minimum of 3 years of experience gained in a Sales / Business Development role within wine & spirits, • An excellent understanding of On-Trade channel (bars, hotels, restaurants), • A thorough understanding of premium Wine & Spirits, • You have a comprehensive understanding and working knowledge of brand building with the ability to balance commercial delivery, strong problem-solving skills and ability to identify sales/ brand opportunities, • You have a strong commercial understanding of customer P&L’s, • You are client centric, results driven, proactive and creative, structured, reliable and inquisitive, • Self-motivated, confident and outgoing with the ability to build relationships at various levels., • Creative with a can do attitude able to overcome challenges and find solutions in order to succeed, • Energetic and ambitious with the drive and determination to win, • Excellent communication skills with the ability to influence at all levels What's in it for you: • Up to £45,000, • Company car or car allowance, • Competitive Bonus, • Up to 20% Staff Discount, • 33 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme, • Life Assurance (Worth 3 times your annual salary), • A contributory Company Pension Plan, • Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!

Are you a driven Business Development Manager with a passion for wine and spirits and a proven ability to win new business? Join one of the UK’s leading wine and spirits companies and play a pivotal role in driving growth and expanding their portfolio 🍷🥃 About the Company: I'm partnering with an innovative leader in the wine and spirits industry, currently seeking a Business Development Manager to spearhead growth across the On Trade market in Yorkshire. This role focuses on generating new business while nurturing and expanding relationships with existing accounts. The Role: • Achieve sales targets and contribute to regional On Trade objectives alongside senior sales leadership., • Develop and manage account plans with key trade partners to enhance profitability, rate of sale, and long-term growth., • Deliver exceptional customer service and maintain strong commercial relationships across a diverse portfolio., • Identify and implement insight-led marketing and activation opportunities to drive brand and portfolio growth., • Clearly communicate brand strategy and vision to internal and external stakeholders, ensuring impactful execution at the point of purchase., • Collaborate cross-functionally to support strategic goals and informed commercial decisions. About You: • 3+ years’ experience in sales or business development within the wine & spirits industry, ideally WSET certified., • Demonstrated success in winning new business and developing brands within the On-Trade channel (bars, restaurants, hotels)., • Strong commercial acumen with understanding of customer P&Ls and market dynamics., • Deep knowledge of premium wines and spirits, paired with a creative, solution-focused mindset., • Confident communicator with the ability to influence and build relationships at all levels., • Energetic, self-motivated, results-driven, and proactive. Benefits: • Up to £48,000 base salary, • Company car OR car allowance, • Bonus scheme, • Comprehensive training and leading benefits Please get in touch with Evie Coates or click “Apply Now” to be considered for this vacancy. 📞Call: 07441934127 💻Email: The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

MOTORS & Cazoo is the ultimate destination for car enthusiasts and buyers alike! As a leader in the market, we pride ourselves on providing unparalleled search tools, expert car guides, insightful reviews, and a comprehensive vehicle price guide. Our mission is simple: to empower buyers to find their perfect car efficiently and with confidence, while also helping automotive retailers reach millions of eager buyers. Our innovative advertising opportunities not only elevate our platform but also extend across a vast dealer advertising ecosystem, including automotive giants like eBay and Gumtree. We're on the lookout for a dynamic Sales Manager to lead one of our four high-performing Account Management teams, reporting directly to the Head of Account Management. In this role, you'll be responsible for guiding and developing a team of 8 Account Managers who focus on retaining and growing a diverse portfolio of small to mid-sized car dealerships. Reports To: Head of Account Management Contract Type: Permanent Location: Richmond UK, Hybrid About the role: This isn't your average Sales Manager role, we're looking for someone who thrives on driving performance, spotting growth opportunities, and inspiring a team to exceed expectations. You'll shape and execute smart sales strategies, monitor key performance metrics, and work cross-functionally to hit commercial targets. What you'll do; • Lead, mentor, and motivate a team of account managers to achieve individual and team sales targets., • Develop and implement strategies to retain and grow client accounts, ensuring customer satisfaction and loyalty., • Analyse account performance metrics and develop action plans to address areas for improvement., • Collaborate with cross-functional teams, including Sales, Marketing, and Product Development, to identify opportunities for upselling and cross-selling., • Serve as the primary point of contact for escalated client issues, working to resolve issues in a timely and satisfactory manner., • Monitor market trends and competitor activity to identify opportunities and potential threats., • Analytical mindset, with the ability to analyse data and market trends to inform strategic decision-making., • Prior experience in managing an Account Manager team is crucial, along with a demonstrated history of consistently meeting and surpassing revenue, retention targets, and KPIs., • High capability of emotional intelligence, displaying strong leadership and team management skills, with the ability to motivate and develop team members., • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders., • Self motivated, driven and results oriented with a customer-centric approach and a clear commitment to delivering exceptional service, driving client satisfaction., • Ability to thrive in a fast-paced, dynamic environment and adapt to changing circumstances and priorities. Perks & Benefits We offer a supportive, flexible, and growth-focused workplace. At Motors you will have a healthy work-life balance, continuous learning, remote work options, and engaging challenges. Join us for a fulfilling career where your well-being is a priority. Financial reward • Competitive Pay, • Discretionary Bonus, • Pension Scheme (up to 9% Employer Contribution), • 25 days holiday per year growing with length of service, • Hybrid and UK Remote working depending on role, • Generous Family Friendly Leave, • Private Healthcare Insurance, • Private Dental insurance cover & Cashback., • Online private GP service., • Generous sick pay support, • Social & Inclusion Calendar - packed with events. Here at Motors we are on a mission to create a culture where all our teams are inspired to share their passion, talents and ideas with equal opportunities for growth and career development throughout both of our brands. We know that a diverse and inclusive team drives creativity and makes both our brands stronger. That's why we're committed to discovering new talent and employing people who reflect the nature of the society around us, so that when you join Motors you can be you!

Assistant Store Manager | Ealing | Retail | Salary up to £32,000 + Benefits. As the Assistant Store Manager you will be at the forefront of creating an exceptional environment for customers and inspiring the team to deliver brilliant customer service. Assistant Store Manager Benefits:.

Product Manager Introduction 4GLOBAL is a data, services and software company that partners with governments, cities, fitness operators and sports bodies to maximise return on investment in sport, leisure and physical activity programmes. Our strength lies in leveraging proprietary data, technology and strategic expertise to help clients boost participation and deliver measurable health, social and economic outcomes. We operate through two core business units: • Sport Bodies: Supporting international, national and regional federations to develop strategy, assess impact and strengthen governance and performance., • Operators: Partnering with global health & fitness operators, local authorities, leisure management systems and equipment suppliers to grow participation and improve outcomes through data-led decisions. Our clients include governments (such as the UK Government and Sport England), cities (including Neom in Saudi Arabia and Manchester, UK), sporting federations (like the International Olympic Committee), and public and private health & fitness operators (such as The Gym Group and Places Leisure), all committed to tackling inactivity and increasing participation. Our vision is to create a world where data-driven decision making transforms how communities engage with sport and activity, guiding more targeted investment and driving improved population health. To support this, we’ve built a GDPR-compliant, AI-powered data intelligence platform that hosts one of the world’s largest curated activity datasets, driving many of our insights and recommendations. Our work includes: • Advising on how physical activity can drive social and economic change, • Designing and evaluating strategies and interventions that activate people and places, • Helping clients embed digital transformation and system-wide improvement, • Providing visualisation tools that integrate data from leisure and membership management systems, wearables, healthcare, and community programmes This enables clients to: • Predict outcomes of sport and physical activity investments, • Benchmark the impact of existing and new initiatives, • Analyse behaviours and participation trends, • Target groups to maximise programme reach and impact, • Set data-driven standards for decision making, • Identify key drivers of participation locally and nationally We support clients worldwide, with our head office in London and remote teams across the United States, South America and Turkey. Our international footprint brings global perspective to local challenges. Product Manager We are looking for a Product Manager who can translate complex business needs into clear technical requirements and guide products through their full lifecycle - from ideation through development and launch to continuous improvement. This role will play a central part in managing the roadmap, supporting agile delivery cycles, and ensuring alignment between client expectations, delivery capabilities, and our long-term platform strategy. You will work closely with our Engineering, Data, and Delivery teams, and be responsible for both our core product suite and bespoke product configurations that power client-specific solutions. Key Responsibilities • Own the product roadmap for the Sport Bodies Business Unit (BU) across multiple regions, aligning it with the BU’s strategy., • Define, prioritise and deliver configurable and/or customised modules and insight dashboards within 4GLOBAL’s InsightOS enterprise platform that meets clients’ business requirements., • Retire legacy products and features and manage a smooth migration to InsightOS for teams and customers., • Write clear user stories, product specifications and sprint-ready Jira tickets from business and client requirements., • Run backlog refinement and sprint planning with a clear commercial rationale and transparent prioritisation., • Define product success metrics and OKRs, set targets, and report progress regularly to internal stakeholders., • Lead customer and stakeholder discovery to confirm problems and opportunities and turn insight into clear decisions., • Work hand-in-hand with Engineering, Data and Delivery to execute sprints on time and to the required quality., • Plan and coordinate releases including betas and UAT, publish release notes, and prepare internal teams ahead of launch., • Set clear expectations on scope, timelines and trade-offs with stakeholders, based on team capacity and delivery constraints., • Manage product risks and dependencies early, including performance, data quality, compliance and operational readiness., • Monitor product usage and performance with the Data team and use the insights to prioritise improvements., • Oversee product marketing activities and partner with senior BU stakeholders on positioning, packaging and launch readiness (demos, collateral, etc)., • There may be occasions when there are requirements to support Canadian and US time zones as we continue to grow in these regions. Essential Experience and Skillset • 5 to 7 years of product management experience in B2B SaaS or BI/analytics, owning the lifecycle from discovery to release and outcomes., • Proven roadmap ownership and stakeholder alignment, confident using Jira/Confluence for planning and delivery., • Strong Agile practice (Scrum/Kanban) with a track record of meeting sprint goals and delivering incremental value., • Technical fluency, comfortable discussing APIs, data models and integrations with developers, engineers and analysts., • Clear, actionable requirements writing with well-formed user stories/tickets and acceptance criteria., • Exposure to go-to-market activities such as packaging, pricing inputs and launch readiness., • Working knowledge of privacy, security and compliance for data products, including GDPR., • Experience migrating customers to new platforms and retiring legacy features with minimal disruption., • Experience collaborating with cross-functional teams including UX, Data Science or GIS., • Experience with data platforms, including visualisation tools (e.g. Power BI, Tableau), data modelling, and API/integration-based product delivery., • Experience scoping and managing custom client implementations within a scalable SaaS platform., • Knowledge of the sport, health or public sector landscapes., • Excellent communication and documentation skills across technical and non-technical audiences., • Strong sense of ownership and attention to detail. What we will offer you: • Salary between £55,000 to £60,000, • 25 days’ holiday, plus UK bank holidays., • Flexible hybrid working, minimum 4 days a week in the office during a six-month probation, then typically 3 to 4 days in the office per week., • Medicash policy, including health, dental and optical cover., • Employee Assistance Programme (EAP)., • mProve YOURSELF – free fitness and wellbeing app., • Cycle to Work scheme., • Enhanced family-friendly policies., • Childcare reimbursement scheme., • Opportunities to grow your skills across a variety of projects and service areas., • Free fruit in the office, plus regular business park events and activities (e.g. netball and football competitions, comedy nights, Bonfire Night celebrations, and Bring-Your-Child-to-Work days)., • Monthly team meet-ups and two company-wide social events each year.

The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. Key Accountabilities: Customer Service and Team • Ensure full knowledge of apartment and communal area systems and operation in order to deliver customer service in line with company living standards, • Assist the Events team when needed, to set up and present customer social events & activities, • Work closely with 3rd party suppliers/in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary, • Work closely with the Defects Resolution Team to ensure customer work orders are validated prior to reporting as defects during contractor warranty period, arranging contractor access as required, • Delivering great customer service while adapting to customer/resident feedback to ensure we consistently strive to deliver on company living resident engagement targets Commercial • Drive and promote ancillary revenue in line with company Living Targets (i.e. storage pods, lounge hires etc.), • Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals, • Continually work with your Resident Manager to implement cost and time efficiencies to deliver on your P&L targets Operational/Compliance • Ensure cases received are acknowledged, actioned and closed out within agreed SLA, • Support Resident Manager to collate data for weekly/monthly reports as required by the Operations Manager, • Carry out daily inspections of development to ensure they are to standard and support the Development Manager with required health and safety compliance, • Ensure that all move in's & move out's are co-ordinated with the relevant living function and third parties, • Enable all specialist contractor/3rd party company access to buildings as required in line with departmental procedures, • Carry out daily and weekly checks keeping records to ensure apartments are always lease ready, • Attend and carry out all required apartment inspections to deliver the required living expectations, • Ensure post-PC snagging items are kept to a minimum and are dealt with in a timely manner, • Complete all salesforce activity related to the customer/resident journey in line with the operational SOP's, • Support the Resident Manager in the maintenance and admin of the development assets H&S • Ensure all matters relating to H&S compliance are adhered to and reported where required, including statutory checks as directed by the Resident Manager General Accountabilities: • Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed, • Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company, • At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology, • Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud, • Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet, • Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times, • Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions Qualifications/Experience/Skills: • ARLA/AIRPM qualifications or similar - desirable but not essential, • IT literate with CRM software and Excel experience, • Excellent communication and people skills Please note that working hours may vary due to business demands and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone. This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.

About the Role An international organisation is seeking to hire a Loyalty & Partnerships Manager to lead the development and execution of its customer loyalty strategy. This role will manage the organisation’s loyalty programme, driving member acquisition, campaign performance and strategic partnerships to enhance customer experience and commercial outcomes. You’ll be responsible for creating compelling content and campaigns, managing relationships with internal stakeholders and external partners and ensuring the loyalty programme delivers measurable value across multiple channels. Key Responsibilities Loyalty Campaign Strategy & Planning • Support the development and execution of loyalty programme strategy., • Manage campaign calendars, creative briefs and content development., • Lead partnership initiatives to grow and engage the member base., • Maintain reporting frameworks to measure campaign performance., • Ensure GDPR compliance and best practice in all communications. Product & Service Ownership • Oversee lifecycle and trigger-led campaigns., • Act as the point of contact for loyalty content across internal teams and external partners. Budget Accountability • Ensure campaigns meet budget and ROI targets. Subject Matter Expertise • Share insights on emerging loyalty innovations with internal and external stakeholders. Stakeholder Management • Collaborate with commercial teams to integrate loyalty into broader propositions., • Manage partnerships and ensure contractual compliance and performance., • Coordinate with data and creative agencies to deliver campaigns effectively., • Support retailers with system integration, issue resolution and training. What We’re Looking For • Proven experience managing or working within a loyalty programme., • Background in CRM, direct marketing or similar fields., • Experience writing briefs and managing agency relationships., • Strong understanding of data protection legislation., • Analytical mindset with experience in data insights., • Familiarity with CRM and loyalty technology platforms., • Experience in travel, hospitality, retail, or loyalty sectors is highly desirable. Benefits Package • Salary: Up to £50,000 per annum, • Bonus: 10% performance-based, • Pension: Competitive employer contribution, • Private Health Cover: Included

As Social Media Channel Manager at Sanderson Design Group, you will lead strategy and execution of social media across our portfolio of 6 interiors brands. With a particular focus on leveraging both paid and organic tactics to drive engagement, brand equity, and conversion. The role spans both direct-to-consumer and trade-focused brands, with a strong emphasis on performance marketing and digital innovation. You will be responsible for creating and executing robust channel strategies, managing our influencer and affiliate programmes, and owning community engagement. Working closely with brand, digital trading, performance marketing, and customer teams, you’ll ensure our social presence supports commercial goals and brand storytelling. You will manage a small team and collaborate with internal and external partners to continuously evolve our approach in a fast-changing social landscape. Ultimately positioning our brands as leaders in the luxury interiors industry. Responsibilities. Drive measurable growth, engagement and conversion through owned social media channels, supporting both D2C and trade objectives. Social Strategy & Planning • Lead and evolve the social media strategy for all brands across organic and paid channels -aligned to both brand and commercial objectives, • Develop platform-specific strategies for Instagram, Pinterest, TikTok, YouTube and LinkedIn -ensuring content is tailored to each platform's format, audience behaviour and brand fit, • Manage and adapt a forward content calendar that supports new collection launches, campaigns, key commercial moments and peak trading periods., • Ensure consistent brand storytelling while maximising cross-brand and cross-platform opportunities, • Maximise synergy between organic and paid efforts. Influencer & Affiliate Marketing • Lead the influencer strategy across all brands, managing relationships, briefs, contracts, and performance, balancing long-term brand advocates with performance-driven partnerships that support growth and conversion., • Ensure influencer content quality and ensure partnerships align with brand values and commercial objectives., • Oversee affiliate marketing activity onboarding creators, managing content, and reporting on ROI, • Deliver measurable reach, engagement, and conversion through a blend of organic partnerships and performance-led collaborations Performance, Reporting & Optimisation • Define and own KPIs for audience growth, engagement, reach, social-led traffic, sample requests, and ecommerce revenue, • Produce weekly and monthly performance reports, including channel-by-channel insights and optimisation recommendations, • Use data to drive ongoing refinement of social content, format testing, and campaign planning, translating insights into strategic actions including content format shifts to paid optimisation., • Partner with digital trading, CRM, and media teams for integrated performance tracking Team & Cross-Functional Collaboration • Line manage a small team, supporting prioritisation, training, and professional development, • Collaborate closely with Digital Trading Manager, CRM, Customer Service, and Brand Marketing teams to deliver an integrated customer experience, • Liaise with agencies and external partners to ensure aligned messaging, reporting, and best practice Innovation, Market Awareness & Industry Trends • Stay informed on emerging social trends, platform updates, and industry benchmarks, particularly in the interiors and lifestyle sectors, • Continuously test and adopt new content formats across Instagram, Pinterest, TikTok, YouTube and LinkedIn, • Monitor emerging formats, trends, and behaviours across platforms, experimenting and sharing best practices., • Share learnings and innovations with internal teams to foster a test-and-learn culture Community Management & Engagement • Develop and implement a proactive community management strategy to foster relationships, brand loyalty, and advocacy., • Oversee engagement across all social platforms, responding to queries, reacting to UGC, and escalating issues as required., • Identify and nurture brand advocates and micro-communities within our audience base., • Partner with the Customer Service team to ensure timely and brand-aligned responses across platforms. Content & Campaign Execution • Collaborate with content team, stylists, designers and brand teams to ensure product launches and seasonal campaigns are social-first. Aligning on content formats with campaign objectives, from awareness to conversion, • Ensure products are presented with a strong call-to-action, from sample requests to D2C sales and stockist referrals Measures of Success. • Channel and audience growth across Instagram, Pinterest, TikTok, YouTube and LinkedIn, • Increased traffic, sample requests, and sales driven via social channels including ecommerce conversions and trade enquiries, • ROI from influencer and affiliate partnerships, • Timely delivery of social support for campaigns and launches, • Insight-led planning and cross-functional collaboration, • Integration of organic and paid social strategies with overall marketing objectives Skills & Experience. • Degree in Marketing or related discipline or equivalent industry experience., • 5-10 years proven experience managing social for direct to consumer and trade luxury or lifestyle brands., • Strong working knowledge of organic and paid strategies across Instagram, Pinterest, TikTok, and YouTube — including format best practice and platform tools, • Demonstrated success in driving community engagement, conversion, social-led traffic, sample activity and brand advocacy, • Strong background in influencer management, affiliate relationships with measurable performance outcomes, • Proficient in analytics tools (Meta Business Suite,, • Pinterest Analytics, TikTok Insights, etc.)., • A commercial thinker with an analytical mindset, confidence in using performance data to drive decisions, • Exceptional communication, creative briefing, project management, content planning and copywriting skills. About Us. Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products. In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavours. It sketches the outline of our future. A collective of quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V. We recognise that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives. We are Sanderson Design Group.

Overview of the Company dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience. What’s the purpose of role: Supporting our business with the food costings for menu production. You will collate, present and distribute contractual menu information and will participate in the menu presentation process ensuring accurate detail of new menu requirements is captured. This role can be based at our London Heathrow or London Gatwick unit. Who you’ll deal with: Internal: Operational Service Delivery team, Unit Managers, Development Chefs, Unit Production Chefs, Compliance, Finance, IT, Supply Chain, Sales and Commercial team External: Airline Customers What you’ll be doing: • You will be expected to obtain, present and distribute all contractual menu information in a timely and professional manner., • Oversee accurate cost build of product componentry within our airline customer menus to agreed specifications., • You will ensure all costing data, specifications and pricing information is updated and maintained as required, • You will participate in the menu presentation process preparing any pre presentation menu costs and specifications. You will be required to record detailed notes ensuring any changes are captured including alterations to recipes and product dish weights. Photography of agreed meals will also be required., • Support management on a day to day basis using airline account expertise and system reports to advise on key information such as loading charts, specifications and recipe build/methods, • You will use airline customer dedicated systems as required to obtain and/or upload menu, loading and pricing information as required, • You will cleanse and manage data and systems on an ongoing basis., • We will assist with the management of product daily updates and support any procurement related initiatives with appropriate costings activity. This list is not exhaustive, accountabilities may vary dependant on locality or role complexity and may include any other duties considered reasonable by the line manager. What you’ll have: • Good understanding of food and food production methods, • Computer literate with good Excel and Word skills, • Ability to adapt to different databases including in house systems, • Financial awareness and understanding of pricing policies including food cost and labour values, • Commercial and Contractual awareness, • Ability to multi task, work within strict time frames and meet deadlines, • High level of analytical and numerical skills, including attention to detail and accuracy, must be methodical, and logical in their approach to work, • Confidence to challenge data in pursuit of accuracy, • Flexibility to travel between catering units across the UK as required in order to support the business process

Indirect Procurement Manager – BPO / Outsourcing / Offshoring | Global Blue Chip Household Name | £60,000 - £70,000 + Bonus | West London (Hybrid) To apply & learn more please contact with your CV. Are you an ambitious procurement professional with experience across either Indirects, BPO, Outsourcing or Managed Services type categories looking to take the next step in your career? This is an outstanding opportunity to join a globally renowned, blue-chip household-name brand that leads the market across multiple sectors. Due to continued growth and expansion, they’re looking for a Strategic Procurement Manager to manage multi-million-pound spend across outsourced and offshore managed services (indirect procurement). These services support multi-channel customer interactions including technology, professional services, phone, chat, ai, social media and email communications - giving you the chance to directly impact the way customers experience one of the most immersive and digitally innovative brands on the planet. You’ll play a key role in shaping the future of managed services delivery and broader outsourced service models to ensure smooth business operations and customer satisfaction. You’ll leverage an international supplier base, drive outsourced transformation, and influence senior stakeholders to achieve better commercial, operational and customer outcomes within a fast-paced and highly collaborative environment. This is a fantastic opportunity to grow your career, gain exposure to high-value contracts, and partner with senior leadership across the business as you help transform a core area of the company’s global strategy. Key Responsibilities: • Manage the full end-to-end sourcing process for outsourced / third party managed services contracts, including RFPs, commercial negotiations, KPIs, and SLAs acting as a focal point for vendor selection., • Develop and implement supplier relationship and performance management (SRM) strategies to maximise value., • Partner with senior stakeholders across the UK and overseas to align procurement with the business’ strategic goals., • Lead negotiations and commercial terms, as well as proactively managing supplier risks., • Support the business’ move to a leaner, more agile vendor base across onshore and offshore locations for communications and overseas contact centres., • Drive long-term savings and service improvements in collaboration with global procurement What You’ll Bring: • 3+ years of strong procurement experience across broad indirects., • Having worked across managed services, communications, outsourcing, technology, contact centres or similar would be beneficial but is not a prerequisite for the role and upskilling can be provided., • Strong commercial awareness and proven contract negotiation skills., • Interest in, or familiarity with how outsourced or offshore delivery models operate effectively., • Ability to manage senior stakeholders with confidence and integrity., • Experience in SRM and tracking supplier performance and governance., • Willingness and enthusiasm to learn more about the business unit and this global giants operations., • Confident working with data & systems like Ariba to manage supplier information and performance This is a genuine career-building role where you’ll work alongside talented professionals in a fast-paced, high-profile team. You’ll have exposure to high-value procurements and supplier challenges, benefit from close mentoring, and grow your expertise in a strategic and global environment. If you’re ready to take the next step in your procurement career, contact Oskar at for a confidential discussion. Key Words: Procurement, Procurement Manager, Sourcing Manager, Category Manager, Senior Buyer, Buyer, Procurement Specialist, Category Specialist, Sourcing Specialist, Category Buyer, Strategic Sourcing Manager, Procurement Business Partner, Indirect, Indirect Procurement, Technology, Tech, Telco, IT, Contact Centres, Communication, Manages Services, Corporate Services, SRM, Stakeholder Management, Ariba, Offshoring, Outsourcing, Outsource, Outsourced, Third-Party, Third-Party Services, Professional Services, West London, South West London, North West London, Heathrow, Hounslow, Brentford, Twickenham, Hammersmith, Chiswick, Hayes, Southall, Feltham, Ealing, Fulham, Clapham, Richmond, Slough, Uxbridge, Surrey, Berkshire, Reading, Watford, Slough, Woking, Wokingham, Windsor, Weybridge, Staines, Kingston, Wimbledon, Epsom, Chessington, Worcester Park, Cobham, Esher, Wembley, Fleet, Basingstoke, Feltham, Guildford, Camberley, Staines, Walton-on-Thames, Surbiton, Egham, Sunbury-on-Thames, Ashford, Uxbridge, Ruislip, West Drayton, Gerrards Cross, Morden, Mithcam, Tooting, Byfleet, Virginia Water

Chinese Speaking Data Analyst Responsibilities The job holder is responsible for collecting and analysing relevant operational data on various business and requirements; monitoring business performance through analysing and providing support for business growth needs. • Gather the open order, stock data and sale data on a monthly basis and combine them together, • Responsible for monthly analysis of open order, inventory data and sales data on: 1. Hikvision Baseline Products, 2. Marketing Promotion Materials • Create various sales reports in Qlik and maintain the database, • Analyse the answering rate, the number of answers, and the opening and closing status of the case for call centre for understanding the service efficiency of the corresponding department., • Collect customer data of exhibitions, road shows, trainings, etc., summarize and refine valuable data to the CRM system and divert it to the business department, • Combine and promote HQ product promotion strategies to analyze and manage distributors' purchasing data and inventory data., • Manage customers by different levels in POS data (VASP/Sub distributor /unauthorized accounts) and output analysis reports on a monthly basis;, • Carry out other duties assigned by the line manager Ideal Candidate • Have relevant work experience., • Advanced Excel skills, • VBA and Python Programming ability Benefits • Regular Company Events, • Company pension, • Life Insurance, • Sick pay, • On-site parking, • 25 days of annual leave plus bank holidays

Company Profile: Ocuco Limited is a leading software solutions provider in the eyecare industry, dedicated to helping eyecare professionals streamline their operations and provide exceptional patient care. With a global presence and a focus on innovation, Ocuco has built a reputation for delivering cutting-edge technology and outstanding customer service. OptiCommerce is part of the Ocuco group and is the leading independent digital marketing and web provider in the optical sector, with clients in the UK, Ireland, the Nordics region, Canada and the US. Job Description: Ocuco Ltd. is searching for a talented PPC Ads Analyst to join its vibrant, multinational Client Marketing team based in London. Reporting directly to the Head of Client Digital Marketing, the successful candidate will play a pivotal role in managing budgets and executing PPC campaigns across diverse channels and global markets. Occasional attendance at Optical Trade Shows across the UK may be required. This is a hybrid position, with a three-day office presence per week. Responsibilities: • Manage end-to-end campaign processes, including planning, implementation, and optimisation of account structure and all campaign parameters., • Monitor budgets and track KPIs to ensure the delivery of targeted outcomes, such as Conversions, CPA, Conversion Rate Optimization, and Customer Acquisition., • Develop and oversee remarketing and display campaigns to maximize engagement and conversions., • Collaborate closely with the web/creative team to enhance onsite conversions and user experience., • Utilize Google Analytics 4 to set up tracking and measure conversion metrics effectively., • Produce comprehensive channel reports and dashboards across various analytics platforms., • Stay abreast of search engine and PPC industry trends to inform campaign strategies., • Align strategic marketing objectives with paid ad activities in collaboration with marketing colleagues. The minimum requirements are: • 2+ years of experience in managing PPC campaigns, with a proven track record of delivering measurable ROI., • Minimum of 1 year of experience in agency or client PPC management., • Proficiency in Google Ads, Google Analytics 4, and Tag Manager., • Demonstrated ability to execute from brief to build to performance, including tracking and ROAS optimization., • Fluency in English (both verbal and written)., • Proactive, results-driven attitude towards all tasks., • Strong organizational and planning skills., • Advanced proficiency in Microsoft Office Suite. The ideal candidate will also have: • Experience with tracking through UTMs and data layers., • Proficiency in executing, analyzing, and reporting on Meta/LinkedIn ads., • Strong active listening skills and ability to work autonomously., • Ability to collaborate effectively with internal and external stakeholders., • Positive attitude and proactive approach to delivering high-quality results., • Prior experience in the healthcare or eyewear sectors would be advantageous.

I am currently looking for a Business System Manager who can work full-time on site from Wembley, get in touch if you are interested! The Role This role is responsible for the management, support, evaluation and improvement of our ERP systems, data and processes (Epicor), and overseeing our IT hardware infrastructure, in conjunction with our IT support partners and internal staff. As an Epicor 10/Kinetic Business System Manager (ERP), you will be important in maintaining, customising, and optimising the ERP system to meet our company's evolving needs. You will collaborate with all parties to improve workflows, create solutions, and ensure integration with other systems. Responsibilities • ERP / Epicor, • To provide subject matter expertise of the Epicor system - Understand how Epicor is used in our business and identify opportunities for efficiency and business process improvements, • Day-to-day and on-going management of Epicor ERP for optimum performance, • Identify and resolve issues that will prevent the delivery of business benefits, facilitating open communication and discussion between stakeholders, acting as functional expert for Epicor to resolve issues that are raised., • Direct and manage multiple ERP / Epicor projects of varying complexities from Business Case to full deployment of new or upgraded versions of Epicor into IT, Finance and Distribution while identifying, assessing and managing risks to the success of the project., • Work with third party suppliers to gather information or facilitate conversations to deliver our projects., • Works with Epicor Consultants and Epicor Customer Support to ensure full utilisation of the software, and resolution of user and implementation issues, • Planning/managing future improvements/customisations and upgrades to EPICOR, • Epicor training for employees, • IT Management (in conjunction with IT support partners), • Oversee and direct the service received from our selected IT support partners to ensure excellent availability of IT services for all employees, • Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources., • Ensuring of the smooth running of all IT systems and software on a day-to-day basis Requirements • University degree or equivalent in the field of computer science with around 4 years relevant experience, ideally gained in a logistics, finance or distribution background., • Good understanding of Epicor ERP, ideally with past experience as a Developer or Systems Analyst with strong SQL skills, • Proficiency in C#, SQL, SSRS, REST API, KPIs, development, integration, customisation, dashboards, ERP upgrades and BPM/BAQ, • Solid understanding of developing and implementing solutions for ERP business processes, including production, finance, warehousing, distribution, intercompany and supply chain, • ERP maintenance, support, training, and project management, • Collaboration with ERP consultants and Epicor Customer Support, • Any experience with website e-commerce integration, Marketing, CRM, SharePoint and Power BI, • Any primary IT system skills will be appreciated, • High competence in project and stakeholder management, • Excellent interpersonal, written and oral communication skills, • A ‘hands on’ and practical approach, acts strategically whilst leading and directing on execution and implementation, • Willingness to travel to our Nottingham site from time to time

Hybrid (2 days from home, 3 days on-site or in-office).This is a Hybrid relationship-driven role - perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment.

You'll lead and evolve the customer service function to deliver a best-in-class experience for global clients. Design and deliver training and coaching across customer service and management teams. Drive and implement customer service policies, procedures, and KPIs.

As a Contract Manager, you'll find that no two days will be the same, as your areas of accountability include safety performance, profitability, growth, service delivery, customer satisfaction and continuous improvement.

As a Service Contract Manager, your main focus is to maintain service levels and to secure new business from new and existing customers. As the Service Contract Manager, you will also be supporting the customer to ensure that the service and support. As a Service Contract Manager, your main focus is

Design and deliver training and coaching across customer service and management teams. Customer Service Manager - Aerospace Industry. You'll lead and evolve the customer service function to deliver a best-in-class experience for global clients.

We're seeking a suitable individual with a background in customer service; further training, growth opportunities, and ongoing assistance will be available. The perfect person for this role will Contribute to an exceptional resident experience alongside the Community team and Estates Management team

BRITISH AMERICAN TOBACCO Territory Manager Slough / Uxbridge At British American Tobacco we are committed to our purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT! · Market leading FMCG brands sold in over 200 markets · Global Top Employer with 52,000 BAT people across more than 180 markets · Times Top 100 company to work for - outstanding Glassdoor reviews · Diversity leader in the Financial Times, International Women's Day Best Practice winner, National Equality Standard & Global Equality Standard Certification, Level 2 Disability Confident Employer status · £36,000 base salary + £3,000 London weighting where applicable THE ROLE OF TERRITORY MANAGER: This Territory Manager will play a crucial role in driving share of market growth, volume and brand activations in independent retail outlets · Building close partnerships with independent retailers to drive sales of nicotine based products · Achieving monthly sales targets · Ensuring high levels of customer service at all times and implement effective account management strategies · Ownership of territory planning and management · Drive non-combustible categories to ensure BAT brands achieve market leading status in stores · Working with leading brands such as Vuse, Glo and Velo ABOUT YOU: · A full UK driving license · Experience within B2B or B2C sales positions · Outgoing and positive personality, excellent communicator able to influence others · Great team player but also able to work independently and effectively · Manages time and priorities to ensure maximum productivity · Strong will to succeed with the ability to self-track targets · Basic use of Microsoft Office tools (Word, Excel, PowerPoint, Microsoft outlook) WHAT WE OFFER: · Competitive Base Salary: £36,000 + £3,000 London weighting where applicable · Bonus: Paid quarterly up to 30%, available upon achieving targets · Equipment: Company car, mobile phone, tablet, fuel card · Benefits: Excellent pension scheme, share schemes, private medical cover, life assurance · Non taxable lunch allowance of £7 per day· · 25 days annual leave (excluding bank holidays) · Wellbeing tools: Employee Assistance Program, Mental Well-being App, Mental Health Champions, Allianz Mental Health Service, DoctorCare Anywhere

Account Manager Hayes, London Hybrid We are looking to grow our Account Management Team. This is an exciting opportunity to grow your career in account management, working directly with clients to understand their needs and ensure they receive outstanding service! As the UK’s only B Corp Certified salary sacrifice provider, we’re transforming the future of electric vehicle adoption in the UK through salary sacrifice. Building on that success, we’ve launched The Charge Scheme – an innovative benefit allowing employees to save 20–50% on EV charging via salary sacrifice. Voted 4.9 on Glassdoor and certified by Welcome To The Jungle, it’s never been a more exciting time to join! Key Responsibilities: • Ensure active credit facilities are in place for all accounts, maintaining seamless account operations., • Respond promptly and professionally to inbound customer enquiries, providing clear and effective solutions., • Prepare and complete accurate monthly reporting to support account health and team goals., • Assist in managing product updates or changes that impact our client base, ensuring smooth communication and transitions., • Actively contribute to the success and strategy of the Customer Success function. About you: • 1+ years in an Account Management, Customer Success or Customer Service role, • You can demonstrate high performance in line with or above expectations, • Extremely good people skills as well as excellent written and verbal communication skills, • You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver!, • Highly motivated and driven to be part of a growing, successful team, • Excellent organisational skills and attention to detail Benefits: • Hybrid working with 2 days in the office (Hayes, London), • 25 days holiday plus bank holidays, • Add 1 day holiday per year service + buy / sell up to 5 days each year, • Flexible work policy with options to take into account family care, • Best in class Family Friendly Leave and Pay, • Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car, • £500 pa. personal development budget, • £100 home office budget, • Bupa healthcare, • Equity options - own a part of the business

We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other. From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look. Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one. It's a busy and exciting time for the brand and we’re on the hunt for a Store Manager to join our growing Hounslow team. The Store: As our Hounslow Store Manager you will lead and inspire a team to deliver great results through your commerciality, collaboration, resilience and being customer obsessed. You'll have the opportunity to make a significant impact on our customers' shopping experience. Take the reins, inspire a team of fashion enthusiasts, and create an unforgettable shopping journey. Don't miss this chance to shape the future of fashion. The Role: In your high street store you will lead your team to create a customer obsessed atmosphere. You will be genuine in your delivery of a shopping experience that helps our customers express their individuality, personality and unique style through fashion. You will create and lead a team who support one another and deliver results…whilst having fun along the way! You will be fully accountable for the your store performance, by working alongside your Territory Leader to continually identify opportunities which will impact KPI’s, customer service, team development and overall sales – so that we are playing to win! About you: • You have previous store/deputy management experience, • You have a track record of effectively leading and managing a team, • You identify yourself as a New Look brand adorer, • You have a history of delivering and exceeding KPI’s and key objectives, • Commercial acumen, • Excellent communication and interpersonal skills to engage with customers and provide exceptional service., • Exceptional organizational skills to handle inventory management, stock control, and order replenishment efficiently. Why New Look? The amazing people, the fashion – there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. Being part of the New Look Team means you get access to a great range of benefits & perks … Being part of the New Look Team means you get access to a great range of benefits & perks … 👗 You’ll our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members! 🛍 Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway. 💰 Plan for your retirement while you work with our contributory private pension scheme. 💰 We’re all about celebrating our success, so we have a performance-related retail management bonus scheme. 🧸 Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave. 👩🏻 ⚕️Claim money back towards the cost of medical care that you pay for yourself and your children with our healthcare cash plan, paid for by us. 🚲 Do your bit for the environment and save money with our Cycle2Work scheme. 👩 👩 👧 👦 All employees are covered by our life assurance policy from day one. ❤ We're proud to partner with the ___ and ___ Please note – these benefits and perks are non-contractual and may be changed from time to time. We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role. Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process

Closing date: 21-10-2025 Customer Team Leader Location: 44 High Street, Catterick, Richmond, DL10 7LD Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (5.30am), afternoons, late evenings (11pm) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do • Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations, • Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected, • Make sure that the store remains safe, legal, and fully operational, • Manage diligence checks and stock accuracy to make shopping a great experience for our customers, • Support your store manager by deputising when they’re not working and delivering a variety of HR processes, • Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback, • Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have, • A genuine care for the needs of customers and members, • The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor, • Great people skills, with the ability to build positive relationships with customers and colleagues, • Strong organisational and problem-solving skills, • A desire to learn, grow and develop your leadership skills, • The flexibility to work a range of different shifts Why Co-op?, • Full, paid training and dedicated support for your personal development and career progression, • 30% discount on all Co-op products in-store plus 10% discounts on all other brands, • A pension scheme with up to 10% employer contributions, • Wagestream– a money management app giving you access to a percentage of your pay as you earn it, • 36 days of holiday (including bank holidays, pro rata for part time colleagues), • Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations, • 24/7 employee assistance service, • Rotas shared three weeks in advance and accessible on your phone

Please click the APPLY button to submit your CV for this role Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Account Manager, Business Development, Insurance Sales, Business Development Exec

Heathrow | Up to £32,000 | 42.5 Hours | Flexible Start One to One Personnel are proud to be working with our blue-chip manufacturing client who are looking to recruit an experienced Automotive Warranty Administrator based at their offices in Heathrow. We’re looking for candidates with proven automotive experience and a solid background in preparing and submitting warranty claims. Experience with commercial vehicles is a plus and knowledge of Keyloop/Kerridge systems will be highly regarded. The Opportunity As a Warranty Administrator, you will be responsible for assisting in the daily operations of the department in an efficient, accurate and effective manner. A key focus of the role will be submitting Warranty & Goodwill Claims as well as Elements Claims (Repair & Maintenance Contract) on behalf of customers. Liaise with manufacturers, suppliers and customers to ensure claims are dealt with effectively and efficiently. Ensure the database is continually updated and invoices are sent out within the agreed timescales. Key Responsibilities To ensure accurate submission of warranty, goodwill and repair / maintenance contract claims, whilst monitoring daily, weekly warranty and repair / maintenance contracts reports Ensuring all administrative functions are carried out in accordance with company policy Reviewing claims reporting systems with the line manager to identify improvements where possible Managing Elements Yearly planners including scheduling of all service, MOT and other statutory compliance appointments Administering claims policy with careful consideration for the best interests of the dealership, manufacturer and customer Keeping accurate records of claims submissions, credits, rejections and customer contributions towards goodwill claims Informing relevant staff of forthcoming recall campaigns and changes in warranty Ensuring all frontline staff complete the records correctly when a warranty issue is diagnosed on a vehicle Maintaining relationships with other staff members, specialist repairers and manufacturers' representatives Offering support and guidance to fellow staff members on all warranty related matters Key Requirements Excellent communication skills with the ability to deal diplomatically with customer, manufacturer’s representatives and colleagues in a polite and professional manner, both written and verbal Experience in the preparation and submission of warranty claims Organised with the ability to multitask efficiently Flexible and approachable manner Self-motivated and able to work under own initiative Take accountability for own decisions Analytical and methodical approach to problems Able to work on initiatives for improvements Experienced with computers and a variety of programs Act with discretion when dealing with matters of a confidential nature Good, sound knowledge of Large Goods Vehicle (Operators License requirements would be advantageous, but not essential) Benefits 24 days annual leave per year Carryover up to 5 days annual leave per year 1 x Life Assurance Duvet Day Company Pensions contribution of up to 5% Private Medical Insurance Attractive over time rates of up to 130% Bonus, incentives and commission schemes If you feel you have all the skills and experience required for this position, please get in touch with Louise at One to One Personnel

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