Customer success jobs in Carlisle - Page 2Create job alerts

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. With a unique focus on the contractor and temporary worker market, they provide market leading tools to support the calculation of com

Customer Success Manager Location: Woking area (office-based) Salary: £36,000–£46,000 per year Job Type: Full-time, Permanent, Office-Based A growing international Managed Service Provider is looking for a proactive and relationship-driven Customer Success Manager to join its tea

This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, me.

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Guide potential customers through a 30-day trial of the product.

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Experience and

The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment. Demonstrated success managing high-value or strategic customer accounts. Russell Publishing is recruiting a Customer Success Account Manager to

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. They’ll admit to being behind the curve on optimal customer centricity, so you’ll have real autonomy and authority to come in, ideate, execute and own the transformation!. Experience designing

Previous experience in a customer success, software training, consultancy, presales, customer experience position. They are looking for a Customer Success Manager to help their customers get the most value and best experience from their technology. Requirement: Customer Success Manager.

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

Hybrid working available after initial probationary period.OTE £30k+ plus benefits + careerThis is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhil

Customer Success Executive Location: Office-Based - Blackburn, Lancashire Hours: Full Time 9 am to 5.

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Principle responsibilities: Define implement and maintain helpdesk processes Report out on client engagement and seek to increase enga

A leading technology company in Greater London is seeking a Customer Success Manager to develop long-term partnerships with customers in the EMEA region. This is an excellent opportunity for career growth in customer success. The role focuses on ensuring customer satisfaction and business value thro

A leading technology provider for estate agencies in the UK seeks a Customer Success Manager to enhance customer satisfaction and retention.

A leading legal technology company is seeking a Customer Success Team Lead to drive excellence in customer retention and satisfaction across the EMEA region. Ideal candidates will have 2-3 years of leadership experience in SaaS, strong analytical skills, and a passion for customer success. In this r

A technology firm in Greater London is looking for a Customer Success Manager to oversee the complete customer lifecycle from onboarding to renewal. The ideal candidate will have over 7 years of experience in customer success or account management, possess strong communication skills, and be adept a

A fast-scaling tech company in Greater London is seeking a Customer Success Manager to oversee customer journeys from onboarding to renewal. The ideal candidate will have over 2 years of experience in customer success or account management and possess excellent communication and organisational skill

Collaborate closely with Customer Success leadership to help build, refine, and scale the Customer Success organization — contributing to the playbooks, processes and metrics that define how Harmonic delivers value to customers at scale. As a Customer Success Manager, you’ll own the full custome

As Vanta’s Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful and happy. By combining your customer‑centric approach with expertise in Vanta's products and security best practices, you will cont

An exciting opportunity to join our Customer Success Team at Equinix in our London (or Slough) office, where you can provide best in class support through ensuring customer loyalty of global customers through self-directed engagement with executive level customer management. Develop, maintain and tr

A leading security solutions provider in Greater London seeks a Customer Success Manager to guide customers through their security and compliance journeys. Candidates must have 4+ years in SaaS customer success, experience with C-level executives, and a strong relationship-building ability. The role

Work alongside Sales and Customer Success to learn the goals and objectives of new customers and translate those needs into a tailored onboarding process. Initiate a successful customer journey by ensuring customers complete required product trainings. Complete Post Event Customer Success Reviews to

The Senior Customer Service Manager (CSM) role at QAD is a critical part of QAD’s Go-To-Market organization, focusing on revenue retention and growth within our current customer base. The Sr CSM is expected to interact appropriately with customer personnel at all different levels, from technical c

Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Voice of the customer internally within PolyAI, working alongside our Cust

As a Customer Success Manager, you will oversee customer retention by engaging regularly with both new and existing clients across their entire journey, providing expert guidance and implementing best practices that enhance the customer experience. Minimum 3 years’ experience in customer‑facing

A leading tech company in Greater London is seeking a Training Specialist to drive customer success in a hybrid model. This role focuses on designing and delivering impactful training sessions to Account Managers to enhance customer engagement and retention. The ideal candidate will have at least 2

Customer Success & Insights Manager. Use data to drive customer success. Customer success and account management - 35%.

As the Manager, Customer Success, you will lead and develop the Customer Success team supporting the EMEA region. Demonstrated success leading teams in customer retention, training, or post‑sale engagement, preferably within SMB or mid‑market segments. Manage and resolve customer escalations, re

As a Customer Success Manager within Rest of World Banking, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. You will measure and monitor the adoption and health of our customers throughout the

The position offers structured onboarding, clear progression, and the opportunity to contribute to a global customer success strategy. A leading tech company is seeking a Customer Success Manager to manage a portfolio in North America and Latin America. This role involves building relationships, dri

The Customer Success Manager at Deepki will take charge of managing and supporting our customers in the deployment of our SaaS software solution. Customer Success Manager (F/M/X). Supporting customers in the operation and adoption of the application throughout the duration of the contract to ensure

Build and execute tailored customer success plans to ensure consistent value delivery and proactively address any challenges or barriers to success. The HOCS takes a proactive, strategic approach to ensure customer success, expansion, and platform optimisation, helping customers realise full busines

A leading tech company based in the UK is hiring Customer Success Managers to manage key enterprise accounts. Successful candidates will act as trusted advisors, drive retention and growth through upsells, and partner closely with various teams.

Take ownership of renewals, upsell and cross-sells across the Customer Success function. Commercial customer success and account management best practice. Design success plans with clear objectives and KPIs for each customer.

We are looking for an experienced, energetic and positive Customer Success Manager. You will have experience in customer success in a tech/SaaS‑based business. Build and execute an account‑specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews,

A leading payment technology firm in the UK seeks a Senior Customer Success Manager to lead the Customer Success function and manage a team. Ideal candidates will possess 5+ years in Customer Success, strong leadership skills, and experience in fintech, payments or SaaS industries. Responsibilities

As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions D

The role involves handling customer enquiries, processing orders, and providing technical advice to customers. Ideal candidates should have excellent communication skills, a sales-driven mindset, and be able to build strong customer relationships.

As a Scaled Customer Success Manager, you will work with a wide range of innovative and impressive customers across all segments to deliver customer success at scale. Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows

The Customer Success Engineer (CSE) is the technical heartbeat of the Customer Success motion. Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. Partner with CSMs to align AI adoption to customer success

A financial technology company is seeking a Customer Success Manager to enhance client relationships and drive product usage growth. The ideal candidate will have at least 2 years of experience in account management or customer success, a deep understanding of financial markets, and effective commun

As a trusted advisor to our customers, you’ll represent both the voice of Justt and the voice of the customer, driving growth, guiding clients through challenges, and ensuring long-term success. Demonstrated success in building and growing long-term, value-driven customer relationships. Enterprise

A leading digital customer experience firm in Greater London is searching for a Customer Success Manager to cultivate long-lasting client relationships and ensure high levels of service satisfaction. The ideal candidate will have a Bachelor's degree and experience in customer success roles within di

A leading technology firm is seeking a Director of Customer Success to lead the design and implementation of their customer success model. Ideal candidates will have extensive experience in Customer Success within SaaS environments, strong analytical skills, and exceptional communication proficiency

A leading managed IT services provider is seeking a Customer Success Director to oversee the customer success team and improve customer satisfaction and retention. This role includes developing strategies to ensure sales targets are achieved and customer needs are met.

Successful candidates will have over 5 years in Customer Success, strong collaboration skills, and a drive for client success. A leading software company in Greater London is seeking a Customer Success professional to drive product engagement and customer retention. The role is based on-site with a