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Customer Service Specialist – Banking & Financial Services (Hybrid Glasgow) Teleperformance certified as great place to work UK in 2025!. At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence. Due to our success we have exciting opportunities in our Banking and Financial Service sector – You must be able to evidence at least 1 years previous experience in the Banking and Financial Service Industry Start Dates: 27th Oct 2025, 24 Nov 2025 • Salary: £13.35 per hour, • Location: Hybrid - Glasgow, Cuprum Building, Argyle Street. 2 days in the office, 3 days work from home after training and Grad Bay, • Shifts: Full Time 40 hrs over 8.00 am - 8.00 pm, 5 days over Monday - Sunday. Full flexibility required to work any shifts within these hours., • Training: 3 weeks then 3 weeks Grad Bay - THIS SIX WEEK PERIOD IS FULL TIME IN THE OFFICE, • Contract: Permanent, • Background Checking:, • Right to Work in the UK, • Criminal Record Check, • Credit Check, • Any other associated checks Please note we do not allow any time off/holiday requests within the first 6 weeks of your start date Values we look for you to have: • Process Excellence- Doing things well means something to you and you will always strive to improve on your work., • Collaboration- You enjoy working with others and you like working as a team player., • Communication- You can speak and write clearly and in a confident manner., • Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others., • Open-Mindedness- You are able to be open to different ways of thinking and new ideas., • Critical Thinking- You are able to think logically when making decisions., • Solution Orientation- Having a forward thinking mindset focused on resolving challenges., • Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Skills needed to be a Customer Service Representative • A professional, polite and courteous telephone manner, • Ability to deliver excellent service with outgoing nature, • Excellent verbal communication skills, • A good listener who can convey empathy, patience and understanding, • Confident and proactive to deal with difficult situations and conversations, • High levels of accuracy and attention to detail, • Be driven to work towards achievable targets Financial Sector - Key Responsibilities • Provide exceptional and efficient customer service across our telephone, email, webchat and social media channels, • Use your problem-solving skills to support our customers, resolve their query and create a positive experience., • Ensure that all customers are supported in accordance with regulatory requirements which aim to protect our customers, • Have excellent attention to detail Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Develop and execute customer success plans tailored to each client's unique goals and challenges. Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and usage data to proactively address issues. As a Customer Success Manager, you w

The Senior Customer Success Manager (UK) will be responsible for driving product adoption, customer satisfaction, retention and expansion across Zoom’s UK enterprise customer base. Customer Services play a crucial role in improving the customer experience within Zoom. Have a proven track record of

As Customer Success Manager, you’ll be the face of the business for a growing portfolio of UK clients, ensuring exceptional onboarding, strong adoption, and long-term success. You’ll have a unique opportunity to lead client relationships, shape how the customer success function evolves, and dire

Manage customer expectations and serve as a focus point for customer issues. Proven experience in Customer Success, Account Management, or similar client-facing roles within SaaS (required). Strong understanding of customer lifecycle management and success metrics.

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. As a CSM at Reltio, you will be the champion of our customers, building an

Proven experience in customer success, account management, or client-facing roles within fintech, SaaS, or enterprise software. Familiarity with CRM tools and customer success platforms is a plus. Influence product direction by bringing customer feedback into the roadmap.

Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the Customer Care Industry. Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’sleading brands to revolutionize the digital and social customer expe

They are looking for a Customer Success Executive with around 1 years’ experience in a Customer Success or Account Management role looking for a role where they can start to really kick start their Customer Success Career. Proven work experience in a Customer Success role. What the Customer Succes

Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal resources to support customer initiatives — all while

Minimum 5 years in a customer-facing role within a SaaS environment, focusing on Customer Success or Account Management. Sophisticated Customer Handling: Address challenging customer scenarios with confidence and promote internal collaboration. Customer Representation: Ensure customer perspectives a

Assistant Customer Success Manager. As part of their ongoing growth, they're seeking an Assistant Customer Success Manager to support technical clients, drive satisfaction, and contribute to high-value simulator solutions. Acting as the primary technical support contact for customers.

Customer Success Manager (Technical), UK. Customer Success Manager - Creator Monetization platform (Remote). Sign in to set job alerts for “Customer Success Manager” roles.

Experience using customer relationship management systems and sales technological solutions to deliver in a customer success or sales-based role. The Customer Success Manager is responsible for nurturing and growing relationships with key stakeholders within a dedicated portfolio of customers. The C

Customer Success Manager - Creator Monetization platform (Remote). Partner & Customer Success Manager (Europe-based). Customer Success Manager, Enterprise - EMEA - [IC2].

Proven experience in Customer Success or Account Management in a fast-paced environment, ideally in SaaS, AI/ML, or API-based technology. Own all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion (post-12-month mark). Build deep knowledge of each customer�

We're looking for an experienced Customer Success leader to be our first hire in Customer Success - owning the function, building the team, and driving value for our clients. If you’re excited to shape Customer Success at RQ, we’d love to hear from you!. Sign in to set job alerts for “Head of

Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager. We’re looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team a

Visit the UK target customer groups, establish good and stable communication with customers, actively explore customers pain points, provide customers with professional landing solutions, guide customers to reach in-depth cooperation, and promote customer value-added services and contract renewal. C

Reporting to the Senior Director of Customer Success, the Customer Success Manager (CSM) will serve as a primary point of contact for a designated portfolio of customers. This is a Sales role focused on post-sales engagement, with particular emphasis on driving customer success within our direct cus

We’re now looking for a Customer Success Manager (CSM) to join our mission-driven team, helping customers make the most of the Aridhia DRE and driving impactful research collaboration. Customer Success Manager (6 Month Fixed Term). Get notified about new Customer Success Manager jobs in.

Customer Success roles in a SaaS environment. Proven success managing strategic, high-stakes customer relationships. Own customer health and retention across complex, multi-product customer engagements.

Veeva is looking for a Customer Success Manager (CSM) to join our team in Europe, focused on ensuring the success of our customers utilizing Veeva Safety. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. As a CSM, you will be responsible for en

Comprehensive benefits for you and your family.Flexible hours and generous paid time off.Professional growth opportunities + LinkedIn Learning.Do what it takes to make a positive impact.Break things and rebuild to be better than before.Champion small wins and big ones.Increasing awareness, understan

Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform. SaaS sales and/or customer success, with enterprise experience preferred. Customer success or sales experience focused on developer tools.

Knowledge of Customer Success methodology preferred, preference ToTango toolingproven experience (or experience with a similar customer success tool). The role of the Partner Customer Success Manager (CSM) is to drive onboarding,deployment, adoption, value realisation and consumption of Cisco Softwa

Document customer interactions, success stories, and escalations in CRM or customer success platform. The Customer Success Specialist is responsible for efficiently managing a large portfolio of customers while ensuring they achieve maximum value from our product. Analytical mindset, capable of inte

Customer Success & Solutions Manager – EMEA. Strategic Customer Success Manager - EMEA. You will be the bridge between Dragos and our customers — advocating for their success while aligning with internal teams to ensure world-class delivery.

Experience leading customer success in a B2B SaaS company. You’ll step in to lead and scale our customer success team—owning retention, onboarding quality, and team performance. Global Director, Strategic Customer Success.

Maintain an up-to-date Customer Success Plan, capturing clearly defined goals, journey map, success criteria and engagement plan. Proven experience in a customer-facing role, such as customer success, account management, or consulting. The Customer Success Manager (CSM) in the Services department is

Company Overview: Dedicated to driving client success through tailored telesales campaigns and nurturing a robust customer base, our team is seeking Client Success Agents (CSAs) to play a vital role in initiating outbound calls, cultivating new business prospects, and establishing a qualified pipeli

Client Advocacy: Collaborating with the Marketing team to highlight customer success stories, and serving as the voice of the customer, or better yet the community, within the organisation and between customers. We are looking to grow our Customer Success team with an additional Customer Success Man

Strategic Customer Success Experience:. Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools. Elevate customer success stories, contributing to referenceable accounts and testimonials.

We're looking for an experienced and highly organized Enterprise Customer Success Manager (CSM) to support our largest and most complex customers. Get notified about new Customer Success Manager jobs in. Customer Success Manager (Revolut People).

Partner with customers to define success criteria and help them achieve measurable outcomes. You will be the bridge between Dragos and our customers — advocating for their success while aligning with internal teams to ensure world-class delivery. As the Customer Success Manager (CSM) for EMEA, you

Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio. Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic pl

Do you enjoy taking ownership of customer relationships and driving growth? Are you motivated by solving customer challenges and ensuring their success? Do you take pride in helping customers achieve their goals, all while seeking out opportunities to continuously deliver value?. Experience in a B2B

Are you passionate about helping customers succeed and scaling that impact with smart systems and strategy? As a Scaled Customer Success Manager, you’ll be at the heart of how we support a large and diverse portfolio of customers, combining technology, automation, and data to deliver a personalize

Currently expanding our Customer Success team, we’re looking for a new colleague as. As a Senior Customer Success Manager you will be expected to:. Senior Customer Success Manager, united kingdom.

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s CDMS products and services. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Lead meetings with customers to demonstrate success and ide

As a Customer Success Manager - RWE, you will play a pivotal role in managing our Real World Evidence projects, responsible for client and project management, develop and present protocols and study results, analyzing health outcomes data, and support our sales and product team with RWE knowledge. S

We’re looking for a proactive, organised, and customer-focused individual to join our growing team as a Customer Success Manager. Deliver ongoing training and support to existing customers to ensure successful software usage. Previous experience in a customer success, account management, or client

As a Customer Success Manager (CSM), you will be the trusted guide who helps new and existing customers extract maximum value from our platform. Customer Success, Account Management, or SaaS Support. You will own the post-sale customer lifecycle for a portfolio of small-to-mid-market accounts—onbo

Years of experience in a Customer Success, Technical Account Management, or similar customer-facing role? * Select. Work with customers to define and achieve business and technical goals, KPIs, and success metrics. Customer Success, Technical Account Management, or similar role.

Experience in Strategic Customer Success, Account Management,. We are looking for a Senior Customer Success Manager to serve as the. Skills Strategy Manager (Customer Success).

As a Customer Success Manager, you will provide faculty product consultation, training, and ongoing support. Do you enjoy being part of a team that collaborates to deliver success and build customer relationships?. We build solid relationships with our customers to understand their needs and provide

Walked the walk - You have at least 2+ years of experience in customer/client success role and really understand how to solve complex problems. Onboard and grow: You will onboard Deel IT customers successfully and will partner for long term growth. Guide and coach: You provide tailored support, onbo