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Customers may engage through one-off programmes or through longer-term membership, with Customer Success playing a key role in helping individuals and businesses understand how to get the most value from the full ecosystem. Description The role The Customer Success Manager owns customer and member

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. Familiarity with CRM software and customer success platforms is a plus. Proven experience in customer success, account management, or a relat

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Previous experience in customer success. Avalon is currently supporting a

Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. Experience using Customer Success platforms like Gainsight or Totango. Act as the voice of the customer to our product team, highlighting needs for European-specific featu

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

You will own a portfolio of 20 clients and ensure the continued success of these relationships. Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Act as a customer advocate to raise product feedback.

The position reports to a Customer Success Team Lead. Customer Success, Account Management, or a similar role. Customer Success Manager (CSM).

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Play a pivotal role in refining customer success processes as the business scales.

As an Enterprise Customer Success Manager at CyberArk, you will build key relationships with your customer base to ensure the CyberArk product implementation is completed successfully. Define success plan for at‑risk customers and execute in collaboration with functional team. Experience building

The VP of Customer Success will own the end‑to‑end customer lifecycle post‑sale, building and leading a world‑class Customer Success organisation. You’ll initially own the post contract customer journey, our newly created Customer Success function and Customer Support. The VP of Customer S

The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer adoption and experience. As a global leader we’re looking for a Lead Customer Success Manager to drive success as pa

A leading tech firm is looking for a Customer Success Manager in the United Kingdom. The ideal candidate should have over 2 years of experience in customer success management, fluent in English and German, and capable of building relationships with C-level executives. Responsibilities include educat

A leading eLearning company in the UK is seeking a Customer Success Manager to oversee post-sales relationships with its mid-market and Enterprise customers. Join a recognized team dedicated to maximizing client value and achieving customer success targets. This role is integral to driving customer

A leading financial infrastructure provider in Greater London is seeking a VP of Customer Success to lead the customer lifecycle post-sale. The ideal candidate will have over 8 years of experience in Customer Success leadership within a B2B SaaS or FinTech/InsurTech environment. This role is essenti

Customer Advocacy: Serve as the voice of the customer within Browzwear by providing feedback to Product, Engineering, and Customer Success teams. Customer Success, Account Management, or a related role in SaaS. Develop and execute customer success plans tailored to each client’s business goals.

This role requires proven leadership in customer success and a data-driven approach. The successful candidate will oversee onboarding and manage customer relationships, focusing on retention and product adoption in a competitive market. A leading SaaS company in the UK is seeking a Customer Success

A leading global provider of credit intelligence is seeking a Product Specialist to manage customer success in London. Key responsibilities include managing post-sale activities, monitoring key performance indicators, and influencing product decisions based on customer feedback. The ideal candidate

Understand each customer outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer satisfaction survey, support Customer Innovation Workshops. About Sidetrade and its amazing Customer Success team. About Sidetrade and its amazing Customer Success team.

Customer-centric means our customers are at the heart of everything. Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone

A leading sustainability platform in the United Kingdom seeks a Customer Success Manager to enhance client relationships and support their climate initiatives. You will drive customer success for high-value clients, using your enterprise SaaS experience to foster retention and growth. Join a mission

A leading tech company in London seeks a Customer Success Manager to oversee the success of enterprise customers. Ideal candidates will have 5+ years in customer-facing roles, strong communication skills, and a background in computer networking.

A leading technology company is looking for a Junior Customer Success Manager to support and nurture relationships with existing clients, predominantly in the FTSE 500. You will manage customer accounts, handle renewals, and identify opportunities for upsell while ensuring a smooth customer experien

A leading technology firm is seeking a Customer Success Manager fluent in German, focused on enhancing relationships with strategic accounts. With 5+ years of customer-oriented experience, you'll collaborate with senior stakeholders to ensure client success.

As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforces customer organizations. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Cultivate and maintain stakeholder relationships with

A fast growing Tech Start-up in Greater London is seeking a Senior Customer Success Manager to manage and grow customer accounts while ensuring high renewal rates.

Customer Success Manager - Job Description. You will own and nurture relationships with key customers across Europe and Egypt, driving long-term engagement and value through partner-style marketing, storytelling, and customer engagement. Continuously improve customer success processes and playbooks,

Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics. Customer Success Manager - London 2 days on-site - £50,000- £60,000 as a base bonus - reporting to the CEO. They are looking to hire their first Customer Success Manager into the

Based in London, Berlin, or Barcelona (remote‑first), the Customer Success Manager reports to the Manager of Customer Success and drives adoption, retention, and expansion for n8n’s most strategic customers. Customer Success experience managing a book of business and running QBRs, onboarding, an

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. The role is accountable for delivering customer outcomes, adoption, experience, and business value across the region by developing, positioning, and coordinating a high-performing Customer Success

A growing software company in London seeks a Customer Success Manager focused on enhancing user experience. The role requires building trusted relationships, driving product adoption, and advocating for customers.

A leading customer success firm in Greater London is seeking a Customer Success Manager to lead and mentor a high-performing team.

As a Customer Success Manager at Druid AI, you will own the post-sales relationship with our enterprise customers, ensuring they realize measurable business value from our AI Agent platform. Conduct Quarterly Business Reviews (QBRs) and Success Plans that tie back to customer KPIs. Customer Success,

You will have experience in customer success in a tech/SaaS-based business. We are looking for an experienced, energetic and positive Customer Success Manager. Work to become a trusted advisor within the account to tailor use cases and develop success plans to achieve desired outcomes.

A specialist recruitment partner for SaaS companies is seeking a Customer Success Manager to join their global team. The ideal candidate must be proficient in German and have over 3 years of Customer Success experience managing mid-market accounts.

Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier’s products. Share insights, risks, and recommendations with the Regional Manager, Customer Succe

Impactful ownership of the customer success strategy for a disruptive platform supporting the independent hospitality sector. Own the customer success strategy with a focus on portfolio retention, referral opportunities, and meeting account-level KPIs. This is a job that Jill, our AI Recruiter, is r

This role involves managing a team of Customer Success Architects, ensuring customer adoption and value realization of advanced solutions. A leading network solutions provider is seeking a highly skilled Manager of Customer Success to lead their post-sales organization across Europe. The ideal candi

Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn

Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction. Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI. Coordinating the successful in

A high-growth SaaS company is seeking a Customer Success Manager to launch into the UK market. You'll be instrumental in ensuring customer satisfaction and gathering insights to refine our offerings.

This is a total accountability Customer Success role where you will be involved in everything from onboarding, through to renewal, adoption and account growth. Customer Success Experience, managing mid-market or larger level accounts. ABR Talent are a specialist recruitment partner supporting start-

A leading consultancy firm in the United Kingdom is seeking a dynamic Head of Customer Success to lead the Customer Success function across a high-profile client portfolio. This strategic leadership role is focused on ensuring customer outcomes through effective onboarding and management.

A leading customer feedback platform in Greater London is seeking a Customer Success Manager to oversee client retention and revenue growth. The ideal candidate will have over 4 years of customer success experience, strong communication skills, and a proven track record in account management.

Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities. An opportunity to contribute to the growth and direction of our Customer Success program, building out best‑in‑class playbooks and processes. We s