Customer success jobs in Ilkeston - Page 16Crear alertas

Customer Success, Account Management, or a similar role. Customer Success Manager (CSM). The position reports to a Customer Success Team Lead.

You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Customer Success / ~20% Sales Support. Guide potential customers through a 30-day trial of the product.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

This 12-month programme is designed to enable you to develop the knowledge, confidence and skills necessary to kick-start your career in Customer Success and client relationship management. Rotation 2 - Introduction to Customer Success (3 months):. Apply what you have learned from the Operations tea

Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

Due to substantial growth over the last 12 months the organisation is looking to expand their Customer Success team to drive projects forward and manage key accounts, continuing to provide excellent service to their customers. Previous experience in customer success. Avalon is currently supporting a

Proven experience in customer success, account management, or a related role. We are seeking a dedicated and experienced Customer Success Manager (CSM) to join our dynamic team. Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve t

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

You will own a portfolio of 20 clients and ensure the continued success of these relationships. Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer

As a result of their success, they are looking for an Onboarding Consultant to join their customer success team, taking responsibility for the implementation, training and platform optimisation of their flagship product, to ensure their clients realise the platform's full potential. Experience worki

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Play a pivotal role in refining customer success processes as the business scales.

You are an accomplished Python developer, you know your way around APIs, have a strong handle on supporting or configuring SaaS solutions and you thrive on customer interaction.

A leading flexible workspace provider in London seeks a Regional Sales Manager to oversee pre-sales and sales processes, customer success, and team management.

Join to apply for the Customer Success Manager - Implementation (Talent Pool) role at Avvoka. Deliver a Stellar Customer Success Journey. To ensure your application has the best opportunity of success, your CV could cover the below measures of success with quantifiable results (e.

An education technology firm in the United Kingdom seeks a Head of Customer Success to lead client engagement and service delivery.

A leading technology company based in the UK is seeking an experienced EMEA Customer Success Manager to drive customer engagement and support across the region. In this role, you will develop trusted relationships with customers to achieve their goals using the company's products, consult on ROI opp

We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Success team. The Customer Success Manager will possess strong communication, relationship‑building, and problem‑solving skills. Please note th

Customer Success or Account Management teams. Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. Partner with the ESG Implementation Services team to deliver compre

Working closely with the Sales Managers of Customer Success, The Customer Success Team Leader will provide line management, capacity planning, pipeline management, coaching and development to support a team of Customer Success Executives. As Customer Success Team Lead, your primary responsibility is

Join a small, but growing Customer Success function, taking ownership of a critical book of valuable clients worth around £600k ARR. You’ll manage around 40 customer relationships including some recognisable high-street names, with total ownership post-onboarding. Own BAU, strategic success, rete

The ideal candidate will manage hardware inventory, coordinate logistics, and support the Customer Success team. A global technology company in London is seeking a Sales & Office Administrator to enhance customer satisfaction and streamline office operations.

Were supporting a well-backed SaaS scale-up in the learning-tech space who are hiring a Mid-level.If you enjoy building real features end-to-end, not just patching bugs/ BAU work, this is a great fit.Building and maintaining backend services in.Contributing to new feature design, architecture disc

Graduate Customer Success Manager. You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service.

A fast-growing SaaS company in Greater London seeks a Customer Success Manager to enhance customer relationships and product adoption. The ideal candidate will have mid to senior-level experience in Customer Success within a SaaS environment. Responsibilities include guiding customer usage of Onetra

Work with the Head of Customer Success to improve processes. As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. Reporting to the Head of Customer Success, you will col

A leading healthcare technology company in the United Kingdom is looking for a Lead Customer Success Manager to oversee customer accounts and drive success in adoption and satisfaction. Ideal candidates will have strong interpersonal skills and experience in customer success management. This positio

An award-winning ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to lead their customer service team. You will be responsible for onboarding, issue escalation, and improving service standards to ensure high customer satisfaction and retention rates.

As we scale our customer delivery, we’re looking for a Lead Customer Success Engineer to act as a technical delivery lead on client engagements. Breaking down complex customer objectives into structured workstreams, milestones, and success metrics. This role is for someone who enjoys owning comple

Arch Co account, while working closely with the client and internal stakeholders to drive continuous improvement, commercial value and long-term partnership success. Recognised qualification in Facilities Management, Customer Service or Management (Level 5 or above). Demonstrated success in continuo

You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from Windward’s Maritime AI platform. Oversee a diverse portfolio of 300+ enterprise customers, developing bespoke success strategies for two distinct

The ideal candidate will have over 5 years of experience in customer success or account management, with a strong focus on building relationships and improving customer satisfaction. A recruitment company in the United Kingdom is seeking a Customer Success Manager to oversee software deployments in

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. You will have a big hand in everything we do from expanding our post‑sales customer jour

The Customer Success Manager (CSM) – SMB plays a key role in driving successful adoption and long-term engagement for our small-to-medium business customers. This is a role that leverages AI-driven communication tools, success automations, and innovative workflows to deliver impact at scale and pr

Develop and proactively maintain Customer Success Plans, tracking the customer's key objectives, success metrics and drive value realization. Manage the customer across the entire ZoomInfo product set; displays a strong understanding of each product, use cases it solves for and how to strategically

A contagious positivity, insatiable curiosity, and people‑first attitude are the winning traits of our most successful Account Management & Customer Success team members. Customer Success Manager, fluent in German. While continually learning and exploring new ideas and concepts, you will be inspir

A leading customer success platform seeks a Customer Success Manager to drive the success of premium-tier customers in the United Kingdom. Collaboration with internal teams is essential to enhance customer experiences.

A leading market intelligence firm is seeking a Customer Success Manager to enhance client relationships and ensure effective product adoption. The ideal candidate will have 2-4 years of experience in customer-facing roles, showcasing an ability to influence stakeholders and drive business outcomes.

A leading Applied AI company is seeking a Customer Success Manager to drive customer engagement and value realization. This role involves overseeing the customer lifecycle, defining strategic value roadmaps, and ensuring successful product adoption. This is a significant opportunity to shape custome

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. This is a hands‑on senior role, combining commercial accountability, customer success delivery, and coachin

A leading cybersecurity company based in Greater London is seeking a Customer Success Manager to oversee the customer journey for the BENELUX mid market segment. This hybrid role requires fluency in Dutch and English, alongside experience in Customer Success or Account Management. The candidate will

You’ll be accountable for retention, expansion, and customer satisfaction across a substantial international book of business, while leading and developing a geographically distributed team of Customer Success Managers. Customer Success, Account Management, or a related customer‑facing role with

A leading LegalTech company is seeking a Senior Director of Customer Solutions & Success to manage the end-to-end customer journey for US clients. In this role, you'll partner with law firms, drive adoption, and ensure successful implementation of our solutions.

The Customer Success Manager (CSM) is a strategic partner to the Sales organization, focused on driving customer satisfaction, retention, and growth across strategic accounts, including B2B clients, Official Training Partners (OTPs), and Academic Partners. Conduct success planning sessions to align

They will also have a dotted-line relationship with the Customer Reliability Engineering organization to drive alignment in customer success outcomes. Experience scaling customer success operations across Europe. Customer Success Strategy & Execution.

This role requires a deep understanding of Customer Success and exceptional communication skills to lead a high-performing team and enhance client engagement. The ideal candidate will possess strategic leadership experience and ability to influence cross-functional initiatives, driving new sales gro

The Customer Success Specialist plays a lead role in supporting and enhancing post-sale customer engagement. This role is critical in driving customer satisfaction, mentoring junior team members, and contributing to the development and continuous improvement of customer success programs. Proven abil

A leading technology recruitment firm is seeking a Customer Success Manager based in London to manage critical client relationships in a fast-paced AI scale-up environment.