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Proven experience working in Sales Business development Account Management Customer success Customer experience or other customer facing roles. Assist in creation of individual success plans support your customers business objectives through the use of our tools. Support the customer through organi

Customer Success & Onboarding Manager Customer Success Stockley Park Hybrid. Weresearching for aStockley Park-based Customer Success Managerto join our Customer Success & Onboarding team so that we can help social care providers adopt our platform quickly achieve measurable value and rema

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Customer Success Manager - InsurTech SaaS. Collaborate cross-functionally with product, sales, and delivery teams to ensure timely and successful implementation of solutions.

Customers may engage through one-off programmes or through longer-term membership, with Customer Success playing a key role in helping individuals and businesses understand how to get the most value from the full ecosystem. Description The role The Customer Success Manager owns customer and member

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Partner closely with the entire Customer Success organization to provide a world‑class customer experience. In this role, you will report to the Manager, Customer Success and Support. Work to reduce time to value for the customers by guiding operational workflows for the customers.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer-success framework. We’re looking for a collaborative, hands-on leader to partner with our Chief Operating Officer in scaling Syntasso��

We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis. The successful candidate will be a multi-tasker with a “can do” attitude, a love for challeng

Collaborating and working in tandem with the Sales and Product team to orchestrate the necessary resources to foster a seamless customer experience and embed a culture of customer success. Our client is seeking a Customer Success Manager who is motivated by purpose and impact, and eager to help cust

You will be responsible for defining what great Customer Success looks like at Definely, from how we measure success and understand customer health, to how we drive long-term retention, expansion, and advocacy. We are looking for a Head of Customer Success to play a pivotal role in shaping how Defin

We are seeking a strategic and experienced Head of Customer Success to lead and scale the global customer experience function. Minimum 5 years of experience in client-facing operations or customer success roles, with at least 2 years in a leadership capacity. Opportunity to lead and shape a high-imp

A travel technology company in London is looking for a Customer Success Manager to enhance customer relationships and maximize satisfaction with Duffel's solutions. The ideal candidate will have 5+ years of experience managing enterprise customers, strong communication skills, and analytical prowess

The ideal candidate must have over 5 years of experience in customer success within fast-paced startups or fintech sectors, and the role offers a competitive salary alongside equity opportunities. A growing fintech company in London is seeking a Customer Success Manager to oversee the post-onboardin

A technology solutions provider in the UK is seeking a Customer Success Manager for their Parcel Lockers division. The role involves guiding hosts through onboarding, managing relationships, and ensuring customer satisfaction with the product.

A hospitality tech company based in London is looking for a Scaled Customer Success Manager. You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making. In this role, you will lead strategies to enhance customer retention and value for SMB clients wi

As an EMEA Customer Success Manager you will develop trusted-advisor relationships to drive success with our customers across Europe, Middle East and Africa. Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success. The Customer Suc

Experience in Customer Success, Account Management, or another customer-facing role in SaaS or B2B environments. The Customer Success Manager (CSM) ensures customers receive maximum value from Elsevier’s products. Follow customer success playbooks and support continuous improvement of team process

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys. Serve as the voice of the customer and provide internal feedback on how we can better ser

The ideal Customer Success representative should engage productively and collaborate with customers, maximise value, and possess the ability to think creatively about strategies to nurture and expand our reach within our customer base. Duties will include a broad range of tasks including establishin

Customer Success Manager | Customer Success | UK | Remote. Experience in an HR role where you’ve used HRCase previously, OR Customer Success experience within HR SaaS or similar technology. HR technology and customer success best practices.

Act as the voice of the customer, advocating the customer’s point of view and provide detailed internal feedback to cross-functional teams regarding how DroneDeploy can better serve our customers, improve their experience, and better the customers’ outcomes with our services. Customer Success or

A leading cybersecurity company based in Greater London is seeking a Customer Success Manager to oversee the customer journey for the BENELUX mid market segment. This hybrid role requires fluency in Dutch and English, alongside experience in Customer Success or Account Management. The candidate will

A financial technology company is seeking a Customer Success Manager to enhance client relationships and drive product usage growth. The ideal candidate will have at least 2 years of experience in account management or customer success, a deep understanding of financial markets, and effective commun

An education technology firm in the United Kingdom seeks a Head of Customer Success to lead client engagement and service delivery.

Were supporting a well-backed SaaS scale-up in the learning-tech space who are hiring a Mid-level.If you enjoy building real features end-to-end, not just patching bugs/ BAU work, this is a great fit.Building and maintaining backend services in.Contributing to new feature design, architecture disc

Highlight and share customer success stories that demonstrate the tangible value Novisto brings to their businesses, ensuring these stories are celebrated both externally and internally. Customer Success or Account Management teams. Proactively lead renewal conversations, identify opportunities to e

Join a small, but growing Customer Success function, taking ownership of a critical book of valuable clients worth around £600k ARR. You’ll manage around 40 customer relationships including some recognisable high-street names, with total ownership post-onboarding. Own BAU, strategic success, rete

Graduate Customer Success Manager. You'll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company's product or service.

A leading legal solutions provider is seeking a Customer Success Manager in Greater London. Candidates should have a law degree or substantial experience in the legal field, alongside Customer Success expertise. This role focuses on ensuring customers achieve their goals by onboarding and enabling t

Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Collaborate with the Head of Customer Success to evolve our commercial offering. Work with the Head of Customer Success to improve processes.

An award-winning ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to lead their customer service team. You will be responsible for onboarding, issue escalation, and improving service standards to ensure high customer satisfaction and retention rates.

A leading customer success platform seeks a Customer Success Manager to drive the success of premium-tier customers in the United Kingdom. Collaboration with internal teams is essential to enhance customer experiences.

You will lead a Customer Success organization focusing on both Commercial customers and Public Sector intelligence agencies to derive maximum value from Windward’s Maritime AI platform. Oversee a diverse portfolio of 300+ enterprise customers, developing bespoke success strategies for two distinct

As we scale our customer delivery, we’re looking for a Lead Customer Success Engineer to act as a technical delivery lead on client engagements. Breaking down complex customer objectives into structured workstreams, milestones, and success metrics. This role is for someone who enjoys owning comple

The Customer Success Manager (CSM) – SMB plays a key role in driving successful adoption and long-term engagement for our small-to-medium business customers. With a strong 1:Many mindset, the CSM is responsible for creating repeatable, automated, and data-driven workflows that support multiple cus

The ideal candidate will have over 5 years of experience in customer success or account management, with a strong focus on building relationships and improving customer satisfaction. A recruitment company in the United Kingdom is seeking a Customer Success Manager to oversee software deployments in

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. You will have a big hand in everything we do from expanding our post‑sales customer jour

Build and execute tailored customer success plans to ensure consistent value delivery and proactively address any challenges or barriers to success. Drive customer enablement initiatives through onboarding, training, and education programs to support sustained user adoption and platform success. Bui

Develop and proactively maintain Customer Success Plans, tracking the customer's key objectives, success metrics and drive value realization. Act as an extension of the customer, being a proactive advocate within ZoomInfo and the customer to accomplish defined objectives. Apply strong problem solvin

A growing education organization in the UK is seeking a motivated Customer Success Manager to ensure the success of large employer clients by building strong relationships and managing apprenticeship programmes.

Join as one of the earliest members of a growing Customer Success function shaping best practice, influencing product direction, and owning commercial performance across a diverse portfolio worth c. You’ll manage around 60 customer relationships spanning large enterprise groups through to smaller

A contagious positivity, insatiable curiosity, and people‑first attitude are the winning traits of our most successful Account Management & Customer Success team members. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status

A cloud-based finance solutions provider in Greater London is looking for a Customer Success Manager who will engage with high- and medium-tier customers to enhance their experience and maximize their investment. This role is vital in driving customer satisfaction and retention while identifying gro

A leading healthcare technology company in the United Kingdom is looking for a Lead Customer Success Manager to oversee customer accounts and drive success in adoption and satisfaction. Ideal candidates will have strong interpersonal skills and experience in customer success management. The role foc

A leading Applied AI company is seeking a Customer Success Manager to drive customer engagement and value realization. This role involves overseeing the customer lifecycle, defining strategic value roadmaps, and ensuring successful product adoption. This is a significant opportunity to shape custome

A leading background screening services provider in the United Kingdom is seeking a Head of Customer Success to lead their customer success team. The ideal candidate should have strong experience in customer relationship management and a proven track record in implementing successful customer succes