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Customer Service Advisor (Permanent Position) Location: Leeds (Hybrid - 3 days office / 2 days home after probation) Salary: £27,300 Start Date: 23rd March 2026 Hours: 37.5 hours per week between 07:45 and 17:45 on a rota basis I'm currently working in partnership with a well-established UK organisation that is looking to appoint a number of Customer Service Advisors on a permanent basis at their Leeds site. This is an excellent opportunity for someone with contact centre or customer service experience who is looking for stability, progression and a supportive working environment. My client supports customers nationwide and has built a strong reputation for delivering professional and high-quality service. Their contact centre team plays a key role in maintaining that standard. The Role This is not a scripted or transactional call centre role. Advisors are encouraged to take real ownership of customer interactions. You will: Handle inbound calls and written enquiries Take responsibility for resolving queries from start to finish Support customers with account-related enquiries Manage more detailed or sensitive issues with professionalism Use multiple systems confidently while speaking with customers Escalate issues where appropriate It's a busy environment, so the ability to stay calm, organised and focused under pressure is essential. About You My client is looking for individuals who genuinely care about delivering excellent service. You will ideally have: Previous experience within a contact centre or fast-paced customer service environment Confidence handling more detailed or regulated enquiries Strong communication and listening skills Good IT skills and the ability to multitask A positive, team-oriented approach A willingness to learn and develop Resilience, professionalism and a proactive mindset will help you succeed in this role. What's on Offer Permanent, full-time position Structured training and comprehensive induction Ongoing support from experienced team leaders Clear progression pathways with salary increases linked to performance Hybrid working after probation Modern office environment in Leeds Benefits include: Competitive pension contribution Life assurance and income protection Private medical cover 25 days annual leave plus bank holidays Flexible benefits package Retail discount scheme Well-being support fund If you are looking for a long-term opportunity with genuine career progression and a supportive team culture, I would be keen to speak with you. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Financial Inclusion Officer Salary£36,018 (2026/2027 pay uplift pending) LocationLeeds Salary : £36,018 (2026/2027 uplift pending) + Essential Car User Allowance As a Financial Inclusion Officer, youll help people make a home by supporting Leeds Federated customers to improve their financial wellbeing and sustain their tenancies. Youll provide clear, in-depth advice on welfare benefits, debt, and income maximisation, offering practical support to customers who may be at risk of arrears, court action, or financial exclusion. Working closely with colleagues across the organisation, youll respond to internal referrals, deliver preventative support, and contribute to the wider objectives of the association. This is a role where you can make a real difference, ensuring customers receive a high-quality, trusted service that helps them stay informed, feel supported, and maintain positive relationships with the association. What youll do: Provide advice, information and support to customers on all aspects of money management Advise and support customers in challenging decisions about housing and welfare benefit entitlements including appeals, review requests and overpayment decisions Help reduce rent and service charge arrears by applying our policies consistently and proactively Support customers financial wellbeing and maximise the Associations income by providing early, proactive support and clear communication. Support customers overall wellbeing by providing practical guidance and connecting them with the right support services. Work across the association to support sustainable tenancies and strong, well-managed neighbourhoods. Support customers to engage with the association and influence how services and improvements are provided and delivered to consistently high standards Keeps up to date with changes in welfare benefits legislation and regulations Delivers excellent customer service and achieves high levels of customer satisfaction What were looking for: Strong Knowledge of welfare benefits and debt advice legislation Ability to assess benefits and interpret financial information Experience of dealing with a range of welfare rights and benefit issues of customers Able to communicate clearly with colleagues and customers, ensuring information is shared in an approachable way If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! Closing Date : 17th March 2026 Interviews Date : 24th March 2026 We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. TPBN1_UKTJ

We are recruiting for a Sales Team Manager; this is a new and exciting opportunity to join our team to support the continued growth of an established family-owned business in Leeds. What’s the job: Reporting to the Head of Sales, the Sales Team Manager is responsible for leading a team of regional and national sales managers to ensure the successful implementation and delivery of the Company’s sales strategy, objectives and KPI’s. Leading from the front with a customer centric approach and focused on developing positive business relationships through existing, lapsed and new customers. Intelligence led by customer focus, via the team's effective use of CRM tools and customer engagement, will ensure that opportunities for growth are maximized. Key responsibilities: • Create and implement strategic sales plans that successfully achieve business objectives., • Provide on-the-ground support for the Regional & National Sales Managers as they generate leads, progress opportunities and win new orders (assisting with joint visits on a regular basis)., • Lead from the front taking ownership of a number of key accounts., • Promote and drive effective use of the CRM system to ensure that transparency is provided across all project status’ and that the teams are working in a joined-up and coordinated manner to win new business., • Responsible for agreed sales order targets, sales pipeline and KPI’s., • Use available data to forecast orders and set appropriate performance goals., • Develop and maintain positive relationships with other key clients at a senior level including negotiating and closing major contracts., • Monitor buying and non-buying accounts across all sales channels and pinpoint ways to penetrate new markets., • Be an ambassador of collaboration between the sales, engineering. Marketing and commercial teams are driving forward continual improvements in line with changing business needs., • Train, coach, motivate and advise the team to enable collective success., • Manage and further infiltrate customers to discuss their evolving needs, developing relationships to identify sales opportunities, networking and fact-finding to drive achievement of plans and objectives., • Refocus on the team as required to deliver product category sales targets., • Develop and implement new sales initiatives, strategies and programmes., • Ensure sales processes are adhered to by the team., • Provide monthly reporting of field sales performance and communicate to the Head of Sales., • Resolve barriers to winning new work with the Head of Sales., • Conduct regular 1:1 meetings with the team to evaluate performance and delivery on agreed objectives, removing obstacles and assisting where required., • Monitor account plans generated by the team to ensure that strategic account goals are progressing., • Ensure marketing generated renewables leads are followed up effectively., • Conduct weekly sales calls to share information and manage feedback., • To chair and/or attend relevant sales meetings, providing guidance, direction and solutions., • Be a proactive problem solver, distinguishing between the urgent and important challenges and prioritizing accordingly., • Be a major promoter of AmT in line with our eco credentials., • Focus on developing long-term strategic partnerships with customers., • Monitor competitors’ products, including relevant sales and marketing data, • Attend and present at Company events; exhibitions and CPD’s across the UK, Europe and Worldwide., • To be the direct line manager for all relevant staff Skills, Knowledge & Experience A proven technical sales background (10 plus years) ideally in the Electrical Power Supply Sector or within a technical manufacturing/supply sector (transformer experience not essential but LV or HV Switchgear OEM background desirable) Proven record of team development/management and driving customer engagement (essential) Experience of working with CRM tools and the MS suite Targets driven by individual who can lead from the front Strong communication and interpersonal skills Be positive, forward thinking and proactive Hold a full UK driving licence Home based but must be prepared to travel to the Leeds office twice monthly as well as attending a sales meeting every two months. There will also be a requirement to support the team with selected customer visits. Salary and benefits: Salary negotiable depending on experience 37.5 hours per week 33 days (including bank holidays) Sales Bonus Healthcare cash plan and Employee Assistance Programme Electric Vehicle/Bike to work salary sacrifice scheme Car allowance Pension Life Insurance x 3

I am currently working with a supportive secondary SEN school in Bradford that is looking to appoint a SEN Support Worker to support pupils with additional learning and behavioural needs. This is a fantastic opportunity for someone passionate about supporting young people with special educational ne

I am currently working with a school in Leeds who are urgently seeking a Special Needs Support Workers to support their primary aged pupils to start immediately. The needs of the pupils they cater for range from:. You will ideally have experience in supporting children or adults with special educati

We are keen to hear from people from a Care/Support Worker background as well as people with school experience. We are Engage Education, the most trusted education recruitment agency, with professional development and support at our core. The needs of the pupils they cater for range from:.

Work collaboratively with teachers and pastoral staff to create tailored support plans. We are seeking a dedicated and compassionate Behaviour Support Worker to join Beckfoot Upper Heaton. As a Behaviour Support Worker, you will work closely with students, staff, and families to promote positive beh

This Behaviour Support Worker role is based in a supportive primary school in Wakefield. You will benefit from your own dedicated Engage consultant who will provide ongoing support and guidance. Behaviour Support Worker Required for Primary School in Wakefield.

Academics, a leading education recruitment agency are currently supporting an OFSTED "Good" rated primary school in Batley who require a Behaviour and Social Inclusion Worker to start as soon as possible. The school are specifically looking for someone who is committed to developing a team approach,

You do not need school experience to apply – the school welcomes applicants from care, youth work, psychology, support work, or childcare backgrounds. As an Autism Support Worker, you will play a key role in helping pupils access learning, build confidence, and develop essential life skills. Provi

As a Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the qu

Your focus as a Senior Care Assistant will be to support and work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open, supportive, and inclusive environment for residents, visitors and staff. With our vision of "creating meaningful lives tog

As a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve. It's important that our homes give the right first impression and that every area is always well-maintained

We are committed to creating warm, supportive environments where residents receive outstanding care and staff feel valued and supported. Care Assistant Care and Support - Alderbrook Care Home Contract: Full Time Salary: 12. Alderbrook Care Home, located in Leeds, is a modern, purpo

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. At Avery Healthcare, we are all about supporting the people wh

As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Be an efficient worker who can carry reasonable instructions f

Cherrybrook Care Home is a beautifully designed, 120 bedded care home in Bradford, supporting individuals with complex mental health needs, dementia, and behaviours that challenge. If you're ready to support our male residents with kindness and respect, we'd love to hear from you. Care Assistant - F

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. If this sounds like the place for you, we'd love to hear from

We are creating a supportive, specialist environment where residents feel valued, respected and truly at home. Alderbrook Care Home is part of the Care Concern Group, a family-owned, market-leading care provider with over 130 homes across the United Kingdom. Enthusiasm, reliability, and a positive a

Your focus as a Senior Care Assistant will be to support and work alongside the Care team to deliver high standards of personal care, providing a safe, caring, innovative, open, supportive, and inclusive environment for residents, visitors and staff. With our vision of "creating meaningful lives tog

You will play a vital role in supporting residents with personal care, daily routines, and overall wellbeing, helping to create a safe, welcoming, and homely environment. Alderbrook Care Home is part of Care Concern Group, a family-owned, market-leading care provider with over 130 homes across the U

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. At Avery Healthcare, we are all about supporting the people wh

Shifts available from Monday to Saturday.

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Demonstrate initiative and be respectful towards the residents

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes. This can be within a variety of settings and include the overnight su

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. At Avery Healthcare, we are all about supporting the people wh

Healthcare Assistant Days Care and Support - Hazelwell Care Home Contract: Full Time Salary: 12. At our home, you'll be a key person responsible in helping us achieve an excellent standard of care to our residents You'll be an integral part of our care team to promote the values an

Support Worker – Day Services (Halifax, Rastrick & Hebden Bridge). You’ll support individuals with personal care, emotional wellbeing, meaningful activities, and helping them stay engaged in the community. Experience supporting people with.

Our supported living services in the Leeds area provides person-centred support to adults who are on the autistic spectrum. Creative Support is a non-profit organisation which provides high quality person centred social care services for people with learning disabilities, mental health and other ne

You would welcome a child or young person into your home, supporting them full-time as part of your own family life—with ongoing training and support provided every step of the way. This role focuses on supporting young people moving from residential care or other high-support settings into a fami

With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. If this sounds like the place for you, we'd love to hear from

Key Responsibilities Supporting children and young people with emotional, behavioural, and mental health needs Promoting a safe, structured, and supportive living environment Managing and de-escalating challenging behaviour in line with care plans Supporting daily routines, activities, and personal

If you are passionate about supporting children and young people and are looking for flexible work with excellent earning potential, we would love to hear from you. Support Worker - Children & Young People. We are currently recruiting Support Workers to work across a variety of settings througho

Are you passionate about delivering high quality, respectful, and person centred care and support to individuals in Billingham, County Durham? Creative Support are looking for an enthusiastic, motivated and experienced individual to join us as a Senior Support Worker and lead a passionate and frien

Do you provide a natural person-centered approach with a desire to enable those who you support to achieve greater independence? We are currently working on behalf of a specialist care organisation who are looking for a Senior Residential Support Worker to make a difference in their service in Brad

As a Children's mainstream Residential Support Worker, you’ll provide essential support to young people aged 12–17 living in mainstream residential homes. If you’re ready to support young people and work flexibly around your lifestyle, we’d love to hear from you.

Provide 1:1 or group support in supported accommodation or outreach settings. Are you passionate about empowering young adults to live independently and reach their full potential? Join our growing team of compassionate support professionals, making a real difference in the lives of vulnerable young

Additional training specific to the needs of the service users you support will also be provided. Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Your positive communication skills and ability to demonstrate unconditional positi