Customer support manager jobs in SalisburyCreate job alerts

Assistant Manager | Salisbury | High Street Retail | Salary up to £30,000 + Bonus & Benefits Are you looking for your next step in fashion retail? We're on the hunt for a passionate and driven Assistant Manager to join our dynamic team. As an Assistant Manager, you'll support the Store Manager in leading the team, driving sales, and delivering an exceptional customer experience. This is a great op... ZIPC1_UKTJ

Lead a team. Shape a store. Help people enjoy the outdoors. Are you an experienced retail manager looking for your next challenge? We’re hiring a Store Manager to: • Lead and support a team to do their best, • Help the store reach its goals while giving great customer service, • Enjoy 40 - 60% discount on top outdoor brands, • Work 37.5 hours per week in a hands on role where your leadership makes a real difference Sound interesting? Read on to learn more. About us We believe life’s better when it’s spent outdoors. Whether it’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But to enjoy the outdoors, people need the right kit and advice from a team of people who care. As a Store Manager, you’ll lead that team. You’ll make sure the store is a friendly place where customers get great advice and the equipment they need for their adventures. We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice and a real commitment to protecting the planet. What you’ll be doing You’ll run the store, lead the team and make sure every customer has a great experience. Each week you’ll: • Develop your team to deliver exceptional service and exceed store targets, • Oversee daily store operations including deliveries, cash handling and compliance checks, • Maintain high visual standards to create an inspiring and easy-to-navigate customer journey, • Monitor your stores performance and take smart, timely actions to drive results, • Recruit, train and develop team members to set them up for success, • Collaborate with senior leaders and other teams to help shape the store’s growth We’re looking for someone who: • Has experience leading a retail team, • Feels confident handling daily retail operations and supporting others, • Stays focused under pressure and knows how to hit goals, • Builds strong connections and brings out the best in their team, • Enjoys being on the shop floor, leading by example and creating a great customer experience What you’ll get from us We know that strong leadership makes all the difference. That’s why we offer a full benefits package to support you in your role and beyond: • Starting salary of £29000 - £31500 with a yearly bonus of up to £3020, • Ongoing training and development from hands-on product knowledge to leadership support and expert brand sessions, • Free, confidential wellbeing support, • 33 days holiday with the option to buy more, • Private medical insurance and critical illness cover, • 40-60% discount on our full range of outdoor brands, • Savings on everyday essentials including groceries, travel, fitness and entertainment through our perks hub Everyone’s welcome We welcome applications from all genders, backgrounds, and experiences. Diverse teams make us stronger, helping us learn, grow, and create a place where everyone belongs.

THE CUSTOMER SUPPORT AND ACCOUNT MANAGER OPPORTUNITY:. Customer Support and Account Manager. Acting as the primary point of contact for customers, managing enquiries across phone, email, and online channels.

Deputy Manager | Retail | Salisbury | Salary up to £29,000 + Benefits Zachary Daniels is excited to be recruiting for a Deputy Store Manager position with a thriving retail business. This is a fantastic opportunity to lead a high-performing retail store, drive sales, and deliver an outstanding customer experience in a fast-paced retail environment. Deputy Store Manager Benefits • Earn up to £28,000 plus a performance-based bonus., • Genuine opportunities to develop and progress within a successful retail business., • Enjoy discounts on products., • Work in a collaborative and positive environment where your contributions are valued. Key Responsibilities as a Deputy Store Manager Support the Store Manager to: • Lead all aspects of retail store operations, ensuring success across sales, service, and team development., • Drive sales performance, customer engagement, and profitability., • Recruit, train, and develop a motivated team to deliver exceptional service., • Oversee stock management, merchandising, and store presentation to company standards., • Manage staff scheduling to maintain efficiency and service levels., • Analyse store performance and report key metrics to senior management., • Maintain high standards of compliance, health & safety, and operational exc...

Deputy Manager | Retail | Salisbury | Salary up to £29,000 + Benefits Zachary Daniels is excited to be recruiting for a Deputy Store Manager position with a thriving retail business. This is a fantastic opportunity to lead a high-performing retail store, drive sales, and deliver an outstanding customer experience in a fast-paced retail environment. Deputy Store Manager Benefits Earn up to £28,000 plus a performance-based bonus. Genuine opportunities to develop and progress within a successful retail business. Enjoy discounts on products. Work in a collaborative and positive environment where your contributions are valued. Key Responsibilities as a Deputy Store Manager Support the Store Manager to: Lead all aspects of retail store operations, ensuring success across sales, service, and team development. Drive sales performance, customer engagement, and profitability. Recruit, train, and develop a motivated team to deliver exceptional service. Oversee stock management, merchandising, and store presentation to company standards. Manage staff scheduling to maintain efficiency and service levels. Analyse store performance and report key metrics to senior management. Maintain high standards of compliance, health & safety, and operational excellence. What We're Looking For: Experience as a Deputy Store Manager or in a similar retail leadership role. A proven track record of achieving KPIs and driving commercial s...

Assistant Manager | Salisbury | High Street Retail | Salary up to £30,000 + Bonus & Benefits Are you looking for your next step in fashion retail? We're on the hunt for a passionate and driven Assistant Manager to join our dynamic team. As an Assistant Manager, you'll support the Store Manager in leading the team, driving sales, and delivering an exceptional customer experience. This is a great opportunity for an experienced Assistant Manager ready to take on a fresh challenge or a strong supervisor ready to step up into a senior role. If you're fashion focused, commercially aware, and ready to grow, apply now! Assistant Manager Benefits: Competitive Salary: Enjoy a basic salary of up to £30,000 + Bonus & Benefits Bonus Potential: Benefit from a quarterly bonus linked to sales performance Career Growth: Take advantage of genuine opportunities for career progression Employee Perks: Enjoy staff discounts and a uniform allowance Supportive Culture: Be part of a welcoming and open workplace Cycle to Work Scheme: Promote a healthy lifestyle with our cycle to work initiative This is a fantastic opportunity for an experienced Assistant Manager to lead a dynamic team and advance their career in the fashion retail sector or an experienced Supervisor ready to take the next step. While previous experience in fashion is desirable, it is not essential. APPLY TODAY with your most up-to-date CV! Assistant Man...

Installation Manager Offering £45,000 - £50,000 Basic Salary + Company Car & Benefits! Our client is an established UK manufacturing business. Due to continued growth, our client is currently recruiting an Installation Manager to support their clients based in the South of England. The Installation Manager will be responsible for leading, managing, and developing a territory-based team of Installation Engineers and sub-contractors cost-effectively and efficiently to maximise productivity, performance, and quality. The installation team are spread across the South of England, requiring regular travel to customer site, whether that be to support the installation team directly, conduct periodic installation audits or to meet with customers to review and discuss installation availability. Installation Manager Key Responsibilities Recruitment and Team Management of both direct labour and subcontractors inspire, motivate, build rapport and trust, pr...

Lead a team. Shape a store. Help people enjoy the outdoors. Are you an experienced retail manager looking for your next challenge? We’re hiring a Store Manager to: • Lead and support a team to do their best, • Help the store reach its goals while giving great customer service, • Enjoy 40 - 60% discount on top outdoor brands, • Work 37.5 hours per week in a hands on role where your leadership makes a real difference Sound interesting? Read on to learn more. About us We believe life’s better when it’s spent outdoors. Whether it’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But to enjoy the outdoors, people need the right kit and advice from a team of people who care. As a Store Manager, you’ll lead that team. You’ll make sure the store is a friendly place where customers get great advice and the equipment they need for their adventures. We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice and a real commitment to protecting the planet. What you’ll be doing You’ll run the store, lead the team and make sure every customer has a great experience. Each week you’ll: • Develop your team to deliver exceptional service and exceed store targets, • Oversee daily store operations including deliver...

Lead a team. Shape a store. Help people enjoy the outdoors. Are you an experienced retail manager looking for your next challenge? We’re hiring a Store Manager to: Lead and support a team to do their best Help the store reach its goals while giving great customer service Enjoy 40 - 60% discount on top outdoor brands Work 37.5 hours per week in a hands on role where your leadership makes a real difference Sound interesting? Read on to learn more. About us We believe life’s better when it’s spent outdoors. Whether it’s hiking up hills, swimming in wild water, or just stepping away from the screen, being in nature helps us feel human again. But to enjoy the outdoors, people need the right kit and advice from a team of people who care. As a Store Manager, you’ll lead that team. You’ll make sure the store is a friendly place where customers get great advice and the equipment they need for their adventures. We’re part of the Cotswold Outdoor Group, which also includes Runners Need and Snow + Rock. Together, we offer trusted outdoor brands, expert advice and a real commitment to protecting the planet. What you’ll be doing You’ll run the store, lead the team and make sure every customer has a great experience. Each week you’ll: Develop your team to deliver exceptional service and exceed store targets Oversee daily store operations in...

Installation Manager Offering £45,000 - £50,000 Basic Salary + Company Car & Benefits! Our client is an established UK manufacturing business. Due to continued growth, our client is currently recruiting an Installation Manager to support their clients based in the South of England. The Installation Manager will be responsible for leading, managing, and developing a territory-based team of Installation Engineers and sub-contractors cost-effectively and efficiently to maximise productivity, performance, and quality. The installation team are spread across the South of England, requiring regular travel to customer site, whether that be to support the installation team directly, conduct periodic installation audits or to meet with customers to review and discuss installation availability. Installation Manager Key Responsibilities Recruitment and Team Management of both direct labour and subcontractors inspire, motivate, build rapport and trust, provide focus and direction, whilst identifying and facilitating training requirements for both new starters and existing team members. Financial and Operational Management - continually monitor installation resources and maintain efficiency levels to achieve required KPIs and lead times. Monitor and manage all associated costs including expenses, products, equipment, tools, hotel and travel expenses, and overtime payments. Oversee individual performance reviews and develop personal development plans (PDPs) to identify training needs. Carry out regular team meetings and toolbox talks. Ensure all installations meet quality standards, company policies, procedures, and industry regulatory requirements. Oversee stock controls and conduct stock takes as required. Ensure the installation team have the correct stock to allow them to complete their jobs successfully 1st time. Lead by example in taking ownership of Health & Safety and compliance; ensure all audits, risk assessments, accident investigations and method statements are completed and maintained as required in line with our clients policies and procedures. Electrical Compliance Representation: Attend and represent our client at Annual NIC/EIC assessments to uphold and verify electrical compliances. Manage all client contracts within the defined area, including attendance at pre-start and review meetings with clients. Also, be the point of contact for any customer or client complaints, ensuring issues are resolved in a timely and professional manner. Installation Manager Skills & Experience Experienced Electrician with valid 18th Edition certification. NVQ Level 3 Electro Technical Services qualification or equivalent. Be an effective communicator who builds rapport well and inspires others. An experienced leader with experience of managing a territory-based installation team would be ideal. IOSH or SSSTS certification would be advantageous. The Installation Manager position is offering £45,000 - £50,000 Basic Salary plus Company Car and Benefits for the successful candidate. As this position is field based, the successful candidate will ideally be based in the Salisbury area. All successful candidates will be contacted within 5 days of application for the position of Installation Manager. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency. JTRA1_UKTJ

£38,000 - £46,000 per annum | 30-35 days holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were resilient, confident and trusted leaders. Just like you. As a Deputy Store Manager at Lidl, youll be cool, calm and collected, getting stuck in on the shop floor and behind the scenes. From managing cash processes and monitoring stock integrity to inspiring your colleagues, youll play a huge part in creating a place where you and your whole team can do your best work. Youll also enjoy great responsibility while the Store Manager is absent, taking ownership of the store and leading by example to support your colleagues. In return, well give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. Were proud to be supportive teams with big ambitions too, so therell be plenty of ways for you to progress. With the right training, well help you thrive in your role and champion you to succeed in your career here. • Set a spectacular example for the Store Team and your customers, • Independently manage the store in the absence of the Store Manager, • Motivate and support your team, learning from our Company Values, • Diligently check and work deliveries, managing the till area and monitoring KPIs, • Be a friendly face for every customer, offering excellent service and helping with all customer queries, • Competently comply with Health and Safety laws, standards and guidelines, • Experience leading and developing a team in a challenging, fast-paced environment, • Excellent communication skills to help your colleagues and customers in a friendly and open way, • A knack for time management, delegation and problem-solving, • The confidence to support your team through every shift, • A pride in providing unmatched customer service for everyone who shops with us, • The ability to monitor, manage and improve KPIs, • 30-35 days holiday (pro rata), • 10% in-store discount, • Pension scheme, • Ongoing training, • Enhanced family leave, • Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GTP, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If youre ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. JTRA1_UKTJ

Minimum Requirement: The Estates Technical Services Manager will provide specialist technical support to the Estates Senior Technical Services Manager by providing technical leadership and assurance to critical CB programmes to ensure a fit for purpose Hard FM infrastructure. The Estates Technical Services Manager will contribute to ongoing operational activity and lead the NBSC, FASP459, HSE Interventions and Bld 2,4,6&7 investment programmes for Estates. They will assist in interpreting and applying standards, regulations and policies, ensuring they are effectively embedded within these projects. This technical role is crucial to the delivery of Hard FM providing technical assurance to Estates and wider programmes. Responsibilities: • Working across engineering risk management, safety critical systems, and hazard based approaches., • Successfully engaging in contract and supplier relationships in a complex shared service environment., • Work to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate., • Deliver Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets., • Understanding of fault-finding processes, root-cause analysis and development of engineering controls for long-term fixes Essential: • NVQ Level 3 - Heating & Ventilation or equivalent, • Strong technical knowledge of building services engineering, including, mechanical, HVAC and BMS systems., • Knowledge of Health, Safety and Environmental Protection standards in FM., • Knowledge of engineering risk management, safety critical systems, and hazard-based approaches., • Understanding of fault finding processes, root cause analysis and development of engineering controls for long term fixes., • Understanding in complying with real estate and related statutory, regulatory and professional requirements., • Evidence of successfully engaging in contract and supplier relationships in a complex shared service environment., • Ability to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate., • Competence in using Microsoft Office software., • Detailed knowledge of Building Services, • Extensive knowledge of H&S statutory processes and Building Regulations in FM., • Proven ability and desire to develop relationships with key stakeholders., • A working knowledge of Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets., • Good track record of improving and maintaining internal and external client relationships., • Excellent communication and negotiation skills., • A strong customer / stakeholder management track record., • Ability to act as trusted advisor to the Estates Technical Lead and the Estates Senior Leadership team., • Excellent people management skills, clear thinker with the ability to flex to the demands of the role Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. JTRA1_UKTJ

Refrigeration & Air Conditioning Engineer- South Company Overview: Flowriteis the UKs leading National Air Conditioning & Refrigeration Company specialising in reactive repair, maintenance and installations within the Leisure & Hospitality, Retail, Commercial and Public sectors.We are part of theAiredale Groupwho offer the complete end to end solution in providing commercial kitchens across the food service industry. If you are looking for job security and the scope to progress, we offer excellent career opportunities as a rapidly growing business, employing 700+ people across the UK. Job Overview: To provide efficient and effective on-site repairs and maintenance for clients refrigeration and air conditioning systems, while consistently delivering a high level of customer service.This role ensures that all work is performed safely, professionally, and in line with service level agreements (SLAs). Details: • Competitive salary, • 23 days annual leave per annum, rising 1 day per year after 3 years service, to a maximum of 26, • Overtime available, • Private healthcare plan, • Opportunities for progression within company, • normal Working Hours: 08:00 17:00, • Standby allowance of £125.00 per week on a rota basis, • Use of company van, • Company mobile phone, • Uniform provided, • All PPE provided Key Responsibilities: Attend sites wearing company uniform and presenting company identification Carry out cost-effective maintenance and repairs on a range of refrigeration and air conditioning systems. Provide technical advice and support to clients in a professional and clear manner. Complete detailed and accurate job reports following each visit or service. Provide liaison between the client and Flowrite Services Office when required Work in accordance with agreed SLAs, meeting performance and response targets. Carry out dynamic risk assessments on-site to ensure personal safety and that of others. Report any site-related issues or incidents immediately to the regional supervisor or operations manager. Provide constructive feedback to the operations manager to help improve company processes, efficiency, and service delivery. Experience Required • F-GAS category 1 - essential, • Hydrocarbons - desirable, • Previous experience working on various types of refrigeration equipment such as pack systems,, • VRV/VRF systems and chillers, • Excellent problem solver with a dynamic approach, • Able to actively build and develop relationships with both colleagues and customers., • Strong verbal and written communication skills. The Airedale Group is expanding rapidly, employing circa 700 people across multiple locations in the UK. This is a fantastic time to be joining the business with opportunities for career progression. JTRA1_UKTJ

Are you an experienced retail manager looking for your next challenge? We're hiring a Store Manager to: The following information aims to provide potential candidates with a better understanding of the requirements for this role. • Lead and support a team to do their best, • Help the store reach its goals while giving great customer service, • Enjoy 40 - 60% discount on top outdoor brands, • Work 37.5 hours per week in a hands on role where your leadership makes a real difference Sound interesting? xrnqpay Read on to learn more. About us...

About the job Job summary Senior Interaction Designer The Intellectual Property Office (IPO) is seeking a senior interaction designer to contribute to its digital transformation. This role involves designing user-centred public services at scale within multidisciplinary teams , aligning with Government Design Principles . Key responsibilities include identifying and resolving complex public infrastructure issues, promoting best practices and standards in user centred design, and mentoring junior designers. The successful candidate will be proactive, take ownership of design activities (like facilitating critiques and documenting user journeys), and possess excellent leadership, collaboration, presentation, and communication skills to work effectively with various stakeholders. Find out more on our Design in Government blog . Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office . The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Design and Develop User-Centred Services: Work in agile, multidisciplinary teams to rapidly develop design concepts for complex transformation programs, collaborating with service managers and programme directors. This includes actively participating in user research, creating prototypes, and designing user interactions across various channels, devices, and technologies, all while being able to justify design decisions with evidence and data., • Promote and Implement Design Excellence : Champion a consistent, high-quality user experience by promoting reusable design elements and best practices across the IPO and wider government communities. This involves contributing to user-centred design standards and guidance, utilising the GOV.UK Design System, and ensuring designs meet accessibility, legal, and security requirements, as well as the GOV.UK Service Standard., • Lead and Mentor Design Professionals: Provide management support, coaching, mentoring, and training to other designers (including HEO Interaction Designers), focusing on their development, the quality of their work, and ensuring adherence to best practices. Person specification Essential criteria • Experience working effectively in an agile, multi-disciplinary team environment, delivering iterative design components as part of a project team., • Experience in designing accessible solutions across various channels to meet customer needs. Proven ability to produce essential user-centred design deliverables, such as user flows, process flows, service blueprints, and site maps., • Proficient in using prototyping tools like GOV.UK Prototype Kit, Figma, or Adobe XD to create and validate high-fidelity prototypes., • Experience in conducting usability testing, either independently or collaboratively with user researchers., • Demonstrated experience working with the GOV.UK Design System, Service Manual, and design principles, including the ability to recommend new patterns or update existing ones within the system., • Experience in leading community of practice activities., • Proven ability to mentor and coach designers across the UCD profession. How to Apply Click the 'Apply now' button and complete the application form by providing the following: Your CV • Upload an anonymised copy of your current CV. Please remove all identifying markers such as name, title, education institution etc., • Make sure it clearly shows how you meet the essential criteria listed in the Person Specification. 750-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dominic Read E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Leadership, • Working Together, • Developing Self and Others, • Delivering at Pace Benefits Alongside your salary of 47,766, Intellectual Property Office contributes 13,837 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • Unlimited Pluralsight video learning access, • Access to Microsoft's ESI training suite, • Hybrid working with no core hours, • Substantial support for career progression, • 25 days annual leave moving to 30 days in annual increments, • You will also get 8 days public leave and 1 day privilege leave For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience. Additional details on security and vetting Successful candidates must pass a disclosure and barring security check and if successful you must also hold, or be willing to obtain, a higher Security Clearance . For meaningful checks to be carried out individuals will need to have lived in the UK for a sufficient period of time, depending on the level of clearance, to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. For this role the successful individual will need to have consistently lived in the UK for a minimum 5 years in order to meet the relevant security clearance. Further information on the vetting process can be found at National security vetting: clearance levels - GOV.UK If you have questions regarding this or are unsure if you meet the eligibility criteria, please contact Stage 1 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your CV will be used to assess your suitability for the role and Your 750 word Personal statement will demonstrate your Experience against the listed person specification/essential criteria. Stage 2 - Interviews If invited to interview Behaviours and Experience based questioning will be used. Please note candidates that proceed to the interview stage will be required to deliver a presentation against the Ability And Behaviour Success Profile. Further details will be provided in the invite to interview information. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. Applicants to note: CVs sent direct to the IPO will not be accepted. There may be important information contained within the job role profile candidates may also wish to refer to. We recommend candidates download and save a copy of the role profile for reference. This post is being advertised to Internal , across Government and External candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) . People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

About the job Job summary Tribunal Caseworker This exciting opportunity in the Tribunal Services team which sits within the Challenge IP strand of the Services Directorate. The Challenge Services team manages and administers contentious proceedings in the field of Trade Marks, Patents and Designs. It also operates the Company Names Tribunal. The post holder will proactively organise and manage their own work, to achieve both personal, departmental and quality targets. The post holder will provide support and assistance to inter parties hearing officers and or adjudicators, and advice and guidance to internal/external customers on legal and procedural issues, involving dispute resolution processes performed by the Challenge caseworkers. Working Style This role will be carried out in-line with IPO Hybrid working arrangements where staff are currently expected to spend at least 20% of their time working onsite from one of our offices. This role is based in our Newport Office. The requirement for attendance at an office location can vary by role so we would encourage candidates to discuss working arrangements with the recruiting manager to agree a reasonable balance between working from home and the office. Job description Main duties consist of but are not limited to: • Inspection of statements/counterstatements to ascertain whether the correct grounds have been pleaded and notify the parties of any perceived deficiencies or irregularities., • Ensure that all evidence admitted into the proceedings complies with the relevant legislation and published guidance material., • Proactively case manage proceedings and ensure that all procedural and administrative decisions are made in accordance with the published statutory requirements, user guidance and within published timescales, • Set and monitor the evidential timetable and determine on a preliminary basis any request made during the evidential stages, i.e. extension of time and stay requests., • Respond to all litigants in writing or on the telephone, in an impartial, professional and customer friendly manner., • Provide support on ongoing transformation projects and being adaptable to change. Person specification Essential criteria: • Proven ability to make unbiased, evidence-based decisions., • Strong understanding of operation delivery processes., • Excellent communication skills, both written and verbal., • Exceptional organisational skills, with a proven ability to manage multiple pieces of work simultaneously., • Good level of digital literacy. How to Apply Click the 'Apply now' button and complete the application form by providing the following: 500-word Personal Statement • Use this to explain why you're suitable for the role ., • Structure your statement around the essential criteria in the Person Specification., • Make sure to provide clear examples to show how you meet each requirement. Behaviours Provide one 250-word example for the following Behaviour; Making effective decisions (lead behaviour) • Explain how decisions have been reached in a clear and concise way, both verbally and in writing, • Analyse and research further information to support decisions For further information on the sift and interview stages of this recruitment campaign, please head to our 'Things you need to know' section below. Please visit our Civil Service Careers page - IPO - Recruitment Support , Civil Service Careers (civil-service-careers.gov.uk) If you require job-specific information, please contact Dannii Bethell. E-mail: Telephone: Behaviours We'll assess you against these behaviours during the selection process: • Making Effective Decisions, • Communicating and Influencing, • Delivering at Pace We only ask for evidence of these behaviours on your application form: • Making Effective Decisions Benefits Alongside your salary of 29,952, Intellectual Property Office contributes 8,677 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. • A flexible working scheme with excellent development opportunities, • 25 days annual leave moving to 30 days in annual increments (1 day per year) over 5 years of reckonable service. You will also get 8 days public leave and 1 day privilege leave, • Learning and development tailored to your role, • Family friendly policies that support modern working families and individuals with caring responsibilities, • A variety of support functions; Staff Counselling Service, Peer to Peer Support Group, • Eligibility for special and office-wide bonus payments, • The opportunity to form part of our many inclusive network groups, find out more by looking at Intellectual Property Office (IPO) (diversityjobsgroup.com), • A range of wellbeing initiatives; Onsite Gym (Newport office), Eye Care Scheme, Volunteering Programme, Cycling facilities, • Free car parking is available on site at our Newport office, • On-site shop, restaurant and coffee shop at our Newport office For more information about what's on offer at the Intellectual Property Office please review our IPO benefit pack attached to the bottom of this advert. Please note that benefits may be subject to change. Things you need to know Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use. Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience. The assessment process will comprise of the following: Stage 1 - Pre sift testing The following pre sift test will need to be completed and passed before your application will be seen by the panel: • Caseworker Test Applicants to note: All listed behaviours will be assessed during the Civil Service Judgement Test. There are no time limits for the completion of tests. Please ensure you complete the test with enough time to fully complete and submit your application before the closing date. Full instructions will be given at the start of the test. The deadline for completing the tests is the same as the application deadline: 11/06/2026 at 23:55 Please ensure you leave yourself enough time to fill out the application after completing the tests. Stage 2 - Sift An initial sift of applications will be carried out to create a shortlist. This will be based on the evidence provided for the following Success Profile elements: Experience Your 500 word Personal statement will demonstrate your Experience against the listed essential criteria Behaviour Provide one 250-word example for the following Behaviour Making Effective Decisions (lead behaviour) • Explain how decisions have been reached in a clear and concise way, both verbally and in writing, • Analyse and research further information to support decisions Please note, in the event of a high number of applications, Making Effective Decisions the lead criteria may be used to carry out an initial sift of applications. Candidates who pass the initial sift will be progressed to a full sift. Stage 3 - Interviews If invited to interview Behaviours and Strength based questioning will be used. Specific information regarding the Success Profile elements that will be assessed at interview will be contained within the interview invitation. Please note candidates that proceed to the interview stage will be required to complete an written assessment. Details will be provided in the invite to interview information. Interviews for this role will be carried out in person at our Newport Office. This recruitment campaign will keep a reserve list for 12 months. If you meet the requirements for this role but aren't offered after passing the interview, you'll be placed on the reserve list. If a suitable position opens up during this time, we will reach out to individuals in merit order. The successful candidate would be expected to remain in the role for a minimum of 12 months before applying for another role. Applicants to note : CVs sent direct to the IPO will not be accepted. Please note candidates that proceed to the interview stage will be required to complete a written assessment. Details will be provided in the invite to interview information. This post is being advertised to Internal, across Government and external candidates at the same time. Incomplete and/or late submissions will not be accepted or considered. Feedback will only be provided if you attend an interview or assessment. We do not routinely reimburse travel expenses for candidates, however if participating in the selection process would cause you undue financial hardship or if it restricts your ability to participate, please contact the recruitment team for more information. In line with Government guidance, successfully appointed candidates will need to provide documents for our Right to Work checks. Information on this will be sent within the invite to interview text. If you require a reasonable adjustment at any stage of the recruitment process, then please let the recruitment team know via; Please be aware that only one application per candidate is permitted for each recruitment campaign. Multiple applications, including those made using different accounts, may result in your application being withdrawn or rejected at any stage of the process. For more information on the IPO's terms and conditions, please review the attached IPO Modernised Terms and Conditions document attached at the bottom of this advert. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Role: Estates Technical Services Manager - SC Contract Length: 24 Months Location: Salisbury (4 days/week on site) IR35: Inside Rate: £635/day Security Clearance: SC & Sole Uk national Responsibilities: Working across engineering risk management, safety critical systems, and hazard based approaches. Successfully engaging in contract and supplier relationships in a complex shared service environment. Work to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate. Deliver Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets. Understanding of fault-finding processes, root-cause analysis and development of engineering controls for long-term fixes Essential: NVQ Level 3 – Heating & Ventilation or equivalent Strong technical knowledge of building services engineering, including, mechanical, HVAC and BMS systems. Knowledge of Health, Safety and Environmental Protection standards in FM. Knowledge of engineering risk management, safety critical systems, and hazard-based approaches. Understanding of fault finding processes, root cause analysis and development of engineering controls for long term fixes. Understanding in complying with real estate and related statutory, regulatory and professional requirements. Evidence of successfully engaging in contract and supplier relationships in a complex shared service environment. Ability to ensure compliance across the business and demonstrate to key stakeholders a safe and compliant estate. Competence in using Microsoft Office software. Detailed knowledge of Building Services Extensive knowledge of H&S statutory processes and Building Regulations in FM. Proven ability and desire to develop relationships with key stakeholders. A working knowledge of Asset Management for both fixed assets and non-fixed assets, the legislation and compliance covering these assets. Good track record of improving and maintaining internal and external client relationships. Excellent communication and negotiation skills. A strong customer / stakeholder management track record. Ability to act as trusted advisor to the Estates Technical Lead and the Estates Senior Leadership team. Excellent people management skills, clear thinker with the ability to flex to the demands of the role To apply for this role please submit your latest CV or contact Aspect Resources on (phone number removed) Disability Confident As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group. Armed Forces Covenant CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group. If you qualify for the above, please notify us on (phone number removed). We will be in touch to discuss your suitability and arrange your Guaranteed Interview. Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know

Finance Assistant | Salisbury | £35,000 Are you naturally organised with a methodical approach to your work? Do you enjoy ensuring financial processes run smoothly and accurately? As a Finance Assistant, you’ll support the Finance Manager within a busy and technically advanced engineering business, taking ownership of key day-to-day finance functions in a collaborative and fast-paced environment. Working across specialist engineering and industrial sectors, the company has built a strong global reputation for quality, reliability and technical expertise, offering the opportunity to join a stable and growing organisation where accuracy and attention to detail are highly valued. This opportunity suits someone who values clarity, consistency and the satisfaction of keeping financial operations precise and well organised. As an Finance Assistant, you will benefit from: Bonus scheme Autonomy to manage daily financial processes with clarity and structure A supportive and steady team environment Modern office facilities Exposure to a wide range of tasks across finance and administration Training and developmet opportunities Regular team socials and recognition schemes As an Financed Assistant, your responsibilities will include: Purchase and sales ledger Reconciling bank accounts daily and managing all associated transactions Posting purchase ledger invoices and processing supplier payments Handling expense and mileage claims with accuracy and correct documentation Producing weekly cash forecasts and monthly variance reports Managing credit card statements and reconciling receipts Chasing outstanding customer payments and resolving related queries As an Finance Assistant, your experience will include: Previous experience within finance or accounts departmentg ideally within a manufacturing or engineering environment Understanding of daily financial processes including bank reconciliations, purchase ledger, and month end activities Strong organisational skills and a high level of attention to detail Proficiency with Microsoft Office and finance systems Ability to manage multiple tasks and meet deadlines Confident communication skills when liaising with internal teams and suppliers If you're ready to take the next step in your finance career, we’d love to hear from you. Apply today with an up‑to‑date CV or call Harriet for more information

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