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Job Title - Technical Service Manager Location - Dover Hours - 40 Hours per week Our values and behaviours Delivering the exceptional, every day • Our purpose: our expertise, care, technology, and insight create amazing work environments, helping our customers be exceptional every day. • Our promise to our people: a place to work where you can thrive and be your best every day., • Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day. • Our culture – our core values and how we behave: o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie. o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie. o We go the extra mile: whether keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA. o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as equal. o Our customers' business is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do. Job objectives and responsibilities · Technical lead responsible for the management of the field teams · Responsible for leading the day-to-day operational delivery through the relevant supervisory lead · Ensuring all planned, corrective, and reactive works are completed on time, safely and compliantly in line with regulatory requirements and Port of Dover expectations · Work with the Account director on contract strategic deliverables Main duties · Daily attendance at the team activity call/meetings to review daily and weekly objectives · Attendance at Mitie/POD performance review meetings · Assigning duties to supervisors during shifts · Supporting the delivery of PPM's and reactive tasks for internal teams and 3rd party contractors · Supports the planning of works including permit to work and ATW · Day to day leading of shift team including conduct, performance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards. · Provide direction and feedback to supervisors during shifts · Effective communication between disciplines to support best practice sharing · Participate in work activities, leading by demonstration, and showing them how to do the job effectively where required. · Provide customer service and manage complaints and escalations · Prompt and correct documentation of incidents. · To ensure that communications are maintained between the technical team and Port of Dover stakeholders · To perform duties of a person authorised to issue permits to work. · Identify potential training requirements for existing team in order to ensure any statutory requirements are met and efficient working practices are followed. · To attend and fully participate in appraisal activities as required · Bring innovation, continuous improvement and build solutions to business challenges and maintain a ‘can-do' attitude · Foster and maintain a positive work environment and a ‘One Team' approach · Mentoring of apprentices and interactions with EKC tutors to ensure learning deadlines are achieved Desirable Skill Sets from a Selection Below for Trade Bias · Proven track record for managing Hard FM services · C&G 2391 and accredited to 18th Edition electrical testing desirable · NEBOSH / IOSH qualified – Health and Safety management · Relevant experience post qualification supervisor level · Management skills · Induction / appraisal skills · Knowledge of QMS procedures · CAFM task planning experience · Knowledge / experience of electrical testing services and associated legislation Knowledge of commercial and domestic heating & plumbing systems Water quality and legionella control · Presentation skills · Analytical thinker with demonstrated problem solving skills · Good Financial skills and knowledge of financial processes · Working well within a team · Leadership skills and ability to make decisions fast · Strong problem-solving aptitude · Able to work without direct supervision · Able to deal directly with customers in a professional manner and represent the company · Able to produce and complete RAMs and SMSs · Computer literate – competent in Microsoft Office and ability to work on CAFM systems. · Knowledge of working on BMS systems. · Customer service focussed

Electronics Design Engineer Location: Dover, Kent (Hybrid working) Salary: £55,000 depending on experience Security: Must be eligible for UK SC clearance An established UK engineering business is looking for an Electronics Design Engineer to join its multidisciplinary team. The company develops and manufactures specialist electronic and electro-mechanical systems used in technically demanding environments. This is a hybrid role based in Dover, combining on-site engineering activity with flexibility to work from home where suitable. You’ll be involved across the full product lifecycle, from concept and detailed design through to production and end-of-life support. The role works closely with mechanical and software teams to deliver new products and maintain existing platforms. The Role You will: • Capture and refine technical specifications, • Select and evaluate suitable technologies, • Produce schematic designs and carry out circuit simulation, • Complete PCB layout and peer reviews, • Prepare technical documentation, reports and test specifications, • Lead design verification and formal qualification testing, • Support production, including fault finding and process documentation, • Manage component obsolescence, • Attend customer and supplier visits when required What We’re Looking For Qualifications • Degree in Electronic Engineering or equivalent experience, • CID / CID+ desirable, • CEng desirable Experience • Experience in an electronic design and development role, • Exposure to electro-mechanical systems, • Understanding of control systems Technical Skills • Schematic capture and PCB design (Altium or similar), • SPICE circuit simulation, • MATLAB and Simulink, • Prototype build and soldering, • Strong mathematical ability, • Embedded C / C++ knowledge desirable, • Application-level C++ / C# knowledge desirable, • Proficient with MS Office Knowledge • Control theory, servo systems and control loops, • Digital signal processing and data acquisition, • PCB manufacturing and inspection processes, • EMC awareness (MIL-STD-461 / 810 advantageous), • Good mechanical understanding Personal Attributes • Accountable and reliable, • Clear communicator, • Team focused, • Practical and solution driven, • Flexible Benefits • 9-day fortnight (every other Friday off), • Profit-sharing scheme, • Pension scheme, • Death in service cover, • Employee recognition initiatives If you’d like more information or a confidential discussion, feel free to message me directly.

Kitchen Designer - Gravesend Market Leading Brand Clear Development / Progression Routes £28,000 - £30,000 basic OTE £50,000 + Sales Incentives Hours: 40 per week (No late nights or Sundays) Already an established Kitchen Designer? In sales within a customer facing role? Full training & Induction in kitchen design given. This is a fantastic opportunity for an experienced kitchen designer to join a market leading business with an incredible reputation as one of the best companies to work for! Following another year of incredible results in a really tough climate, they are now entering into another exciting period of growth and grabbing more market share which means there is an exciting opportunity for an experienced kitchen designer or sales led / customer focussed individual to join their business to help meet increased demand. Finding the right person is so important therefore, we are looking for someone who can fit into our fun and friendly team but can also focus on the job at hand by building relationships with customers in the local area and share your passion for design and outstanding service to convert a busy lead bank into sales. A friendly and professional manner is needed when it comes to welcoming customers into the branch and at their homes. Your ability to listen and understand the customers’ needs is essential as it will result in you offering advice and product recommendations to design and measure their dream kitchen. Your enthusiasm and skills will close the sale and complete the project and, last but not least, your attention to detail and willingness to succeed will ensure the customers are satisfied throughout the whole project through to completion. Your Skills & Unique Attributes You must have previous sales experience working within a kitchen, bathroom, bedroom or furniture sales / design environment where you have nurtured your customer's desire to design, furthered by your technical knowledge whilst delivering a fantastic and memorable experience for the customer. You will be organised, have excellent communication and time management skills along with the drive and ambition to succeed. You will thrive in a team environment and be keen to bring your initiative and creativity to the role while being able to work effectively and efficiently to targets and achieve successful sales. ABOUT US This role is being handled by Venture Recruitment, a specialist Trade, Retail and KBB recruitment consultancy covering the whole of the UK. Working in partnership with Venture Recruitment will mean working with experienced sector specialists committed to ensuring a first class service. We work with some of the UK’s biggest and most progressive companies so please apply today to find out how we can support you with your next career move.

As our Housing and Customer Support Manager, you’ll lead the Customer Support Team and Assistant Housing Officers, ensuring tenants receive excellent, consistent, and compassionate service from first contact through to tenancy sustainment. If you have any queries about this role, or if you need an

We’re recruiting for an experienced customer-facing support professional to join a busy team on a temporary basis. Managing enquiries from business customers and partners. Supporting bookings, schedules, and account-related queries.

Key responsibilities: Coordinate customer and new business appointments with the internal teams Proactively follow up quotations and prospects to maximise conversions Deliver first-class customer service via phone, email and online enquiries Process sales orders, raise purchase orders and mana

Temporary Customer Support Advisor Responsibilities Respond to customer enquiries via telephone, email and live chat Provide a high standard of customer service and product knowledge Assist customers in placing their bookings Report any customer issues to the Customer Support Supervisor/Manag

Your new company Looking for a temporary to permanent Customer Service/Sales Order processing job? Come and work with a new team in a very busy manufacturing business in Scunthorpe! We are looking for a proactive and detail-oriented Sales & Administration Coordinator to support our internal teams

The main responsibilities for the role of Customer Support Quality Lead job based in East Sussex are: -Collaborate with the Technical Support Manager and wider technical support team to deliver a best-in-class customer experience for post-sale quality investigations and non-conformance management.

We’re working with an innovative SaaS company in the Project Portfolio Management sector, supporting them in hiring a Customer Support Specialist to join their growing UK team. This is a fully remote role, supporting customers across the UK and EST time zones, helping them get the best out of an i

FRENCH SELECTION (FS)French speaking Customer SupportLocation: CambridgeSalary: up to £27,000 per annum Ref: 5510F2To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5500F2The Company: Successful international company expandin

Enhance your career as a Technical Customer Support / Technical Account Manager in Wadhurst, East Sussex. Join a growing lighting solutions distributor, delivering expert customer service, technical support and account management in a specialist B2B environment. Technical Customer SupportWadhurst, E

Engineering Customer Support Cosby, Leicestershire based Check these questions out! If you say yes to one or more of them, then this could be the role for you! Are you a Powered Access Engineer and want to use your technical and engineering knowledge in a warmer environment? Are you someone who

Portuguese-Speaking Customer Support Agent. Are you a native-level Portuguese speaker (C2) with strong English skills (B2–C2) and looking to grow your career with a well-established global digital services company? This is a full-time customer support role serving international users in Portuguese

We're looking for a Customer Success Operator to deliver fast, friendly, and reliable support to players and server owners around the world. Background in game server hosting, customer support, or the broader gaming industry. Workspace Support – Get a stipend to upgrade your home office or coworki

The role involves collaborating with store colleagues and the UK Sales Team to provide exceptional customer experiences, ensuring warm welcomes, and handling product deliveries. Applicants should have relevant customer service experience, a valid driving license, and thrive in collaborative environm

A security service provider in Greater London seeks motivated individuals to join their team in various security roles.The ideal candidate should exhibit friendliness and professionalism, along with a valid SIA Guarding or Door Supervision license.Responsibilities include ensuring safety, managing i

The role involves ensuring high standards of customer care, supporting the Sales team, managing customer bookings, and handling invoices and complaints. The ideal candidate should possess administration and customer service experience.

A local company is seeking Customer Service Advisors for weekend shifts to assist in their contact centre. The role involves providing support for parking permits and responding to queries via phone and email. No prior experience is needed, but a customer service background is preferred.

A leading IT company in Central London seeks an IT Field Delivery Engineer to provide support for IT hardware and software at various customer sites. You will need excellent customer-facing skills and must be self-motivated.

A leading AI research company in Greater London is seeking a User Operations Team Lead to oversee a team of Customer Support Engineers. This role involves leadership, performance management, and cross-functional collaboration to resolve customer issues effectively.

A leading roofing supplier in the UK is looking for a Sales Coordinator to support its customers and regional sales team. The ideal candidate will have prior sales support or customer service experience, strong relationship skills, and a proactive approach. In this role, you will serve as the primar

Confidence in training a team of Customer Support Agents remotely and in-person, ensuring accuracy remains consistent on all client accounts. Human customer support built for the 21st century, available 24 hours, 365 days a year. Effectively responding to all Customer Service responses, including so

Responsibilities include responding to customer inquiries and assisting with travel planning. The company offers training, flexible work options, and growth opportunities within a supportive team environment. A travel service company is seeking a motivated Customer Service Representative to assist c

Reporting to the Worldwide Customer Support Director and based in Abingdon, the Technical Customer Support Manager will lead, develop and optimise global after‑sales customer support operations. Lead, coach and develop a team of 8 Customer Support Engineers. Technical Customer Support Manager.

A leading data management company in the United Kingdom is seeking a Senior Customer Engineer to provide expert technical support to high-value customers.

The Support Engineer will provide first-line technical support, guiding customers via tickets, chat, Slack, email, and video calls. Technical Customer Support Engineer – EMEA | ClickHouse | Remote (UK). This position involves triaging support tickets, assisting with pre- and post-sales activities,

A dynamic consultancy firm is looking for a talented German Speaking Customer Representative to provide exceptional support to clients via phone, email, and chat. Ideal candidates will be fluent in German and possess strong customer service skills.

This role involves serving as a key contact for customers and delivery teams, resolving issues using Salesforce CRM, and performing daily administrative tasks. Ideal candidates will have proven customer service experience and strong IT skills, particularly in Microsoft applications. A leading supply

A dynamic service provider in the UK seeks a Customer Support Supervisor for their Gloucester office. In this full-time role, you will lead a team of three Customer Service Representatives and ensure efficient service across various channels.

The customer support specialist is key on continuing providing a world-class customer service. The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. Maintain accurate records of customer interactions and su

You will handle customer inquiries and assist in sales while leading a supportive team.

A cutting-edge AI company in London is looking for a Customer Support Engineer to bridge technology and customers. This role involves resolving technical challenges, ensuring user success, and improving product development through customer feedback. Ideal candidates should have at least 3 years of e

As our Technical Manager - Customer Support, you will not only be extremely "hands‑on" but also manage a small team of technicians who will support the customers own system support teams. You will become the expert on each system and its setup and be the go‑to person within SRT Customer Support!

Join a supportive environment that encourages growth and flexibility in work hours. A leading company in IT services is seeking an experienced IT Support Manager for their London office. The role requires a dynamic individual with strong technical abilities in a Windows environment and exceptional c

A global technology company is seeking a highly skilled Customer Support Engineer to ensure customer satisfaction and retention. This role requires over 7 years of experience in customer support within cloud or networking environments. You will be responsible for resolving customer issues promptly a

Responsibilities include handling customer queries, maintaining accurate records, and providing clerical support. Don't miss this opportunity to join a supportive team and contribute to future growth. A well-established business in South East England is seeking an enthusiastic Administrative Assista

You will ensure exceptional customer support and the team's performance while optimizing support systems. A leading tech company in Greater London seeks a Product Support Manager to lead a team of specialists. Bonus points for experience with support ops tools and data analysis.

A leading technology company is looking for a Team Lead, Customer Support - EMEA to manage and mentor a global team of Support Engineers. You will work closely with various departments to resolve customer issues and enhance support processes. The ideal candidate must have over 5 years of experience

The role involves engaging with customers via telephone and email, preparing quotations, processing sales orders, and providing administrative support in a dynamic sales environment.

As one of our Customer Support Team Leaders, your determination, dedication and personal approach will give our team and our customers confidence that you will get right to the root of their problem. Our Customer Support team is on the frontline, making this a role for the cool, calm and collected.

Ideal candidates have experience in inbound customer services or technical support, show problem-solving abilities, and have a passion for helping customers. A payment and software service provider based in London is seeking a Customer Operations member to support over 250 independent sellers across

The successful candidate will support the hire desk team, manage rental admin duties, handle customer queries, and ensure excellent service delivery. A leading rental company in Aldridge is seeking a customer service administrator for a temporary ongoing role.

A leading digital solutions provider in Greater London is seeking a Central Dispatch Agent to enhance customer satisfaction and manage service activities. The role requires excellent communication, a customer-focused attitude, and fluency in German.

A dynamic recruitment agency in the United Kingdom is seeking a highly organised and proactive Sales Support and Customer Care Administrator. The position promises ample opportunities for growth within a supportive team environment. This role involves providing vital administrative support to sales

A recruitment agency is seeking a Customer Support Engineer with a strong background in Linux systems to join a growing technical support team. This role involves supporting installations and ensuring system configurations are effective and reliable.

We are looking for a highly organised and proactive Sales Support and Customer Care Administrator to join our dynamic and fast-paced team. Customer Communication: Serve as a point of contact for customer enquiries, providing updates and resolving any issues in a professional and efficient manner. Ex

A leading validation solutions provider in the UK is hiring a Customer Support & Operations Assistant to manage operational and customer service activities. The ideal candidate should have previous experience in customer support or administration. Responsibilities include handling customer inquiries