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Pittagoras is seeking a vibrant, ambitious, and dedicated individual to join our team as a Store Manager for our new site in London Fields. Pittagoras is expanding and needs a leader to ensure smooth and efficient daily operations while training and developing our team. This role is essential for optimizing store operations, maintaining high customer satisfaction, and upholding the quality standards Pittagoras is known for. Role Purpose: Our Store Managers ensure our operations run smoothly, providing a memorable and magical place to work. As a Store Manager, you will model excellence in food preparation and service, ensuring a unique customer experience. You will also train new team members to uphold our high standards, making Pittagoras an employer of choice. Key Responsibilities: ● Service Preparation: Ensure the store is set up and ready for each service with the right amount of gyros on the spit and prep, balancing quick service needs with food cost management to avoid wastage. ● Uniform and Hygiene: Always wear a full, smart, clean uniform while on shift and protective clothing as required. ● Quality Management: Adhere to the gyros and prep management system according to the prep guide, ensuring our gyros meet the highest quality standards. ● Team Development: Recruit, train, and coach new starters and current team members to Pittagoras standards. ● Store Standards: Monitor all sections of the store and report any poor performance to the Operations Manager. Follow all Pittagoras systems and processes, including compliance with Food and Hygiene standards, Health & Safety, and opening and closing procedures. ● Profitability: Contribute to Pittagoras' profitability by following recipes and controlling food costs and wastage. Manage P&L budgets and profitability of the business. ● Scheduling and Ordering: Create weekly rotas, manage holiday cover, and order from suppliers according to par levels. Requirements: ● Proven management experience. ● Good command of the English language. ● Food safety level 2 certification. Competency/Behavioural Indicators: General Overview: ● Be a great team player and possess a high level of flexibility. ● Exhibit a professional attitude and approach, aligned with our company values. ● Display a can-do attitude with a sincere and courteous approach to customers and team members. ● Have a passion for cooking and customer service, aspiring to deliver the highest quality. ● Possess excellent communication skills and a strong customer service ethic. ● Be flexible regarding availability to work hours and location. ● Our Behaviors: ● Creating Empathy ● Building Confidence ● Making it Happen ● Processing Information ● Improving Performance ● Creating Ideas ● Facilitating Interactions ● Gathering Information ● Growing Talent ● Influencing Others People Management Responsibility: ● Direct and Indirect Reports: ● Manage a team of 4-10 people.
About Us: The Golden Anchor is a vibrant gastro pub in Nunhead, known for its unique blend of classic British pub fare and authentic Caribbean flavors. With deep roots in the local community and a welcoming atmosphere, we’ve built a reputation for excellent food, drinks, and service. Our pub is a lively hub where Caribbean culture meets traditional British hospitality, creating a warm and exciting environment for both guests and staff. Role Overview: We are looking for a motivated and experienced Supervisor/Assistant Manager to join The Golden Anchor team. In this role, you will support the General Manager in overseeing day-to-day operations, ensuring the smooth running of the pub while maintaining our high standards of customer service. You’ll lead the front-of-house team, manage shifts, and play a key role in creating a friendly and efficient atmosphere. If you have leadership experience in the hospitality industry and a passion for delivering memorable guest experiences, we’d love to hear from you. Key Responsibilities: • Leadership & Team Management: Supervise and support the front-of-house staff, ensuring they provide excellent customer service and work efficiently. • Shift Management: Oversee the running of shifts, ensuring smooth operations and addressing any issues promptly to maintain a positive guest experience. • Customer Engagement: Be the face of The Golden Anchor, greeting and interacting with customers, addressing any concerns, and ensuring they leave satisfied. • Training & Development: Assist in training new team members and providing ongoing support to ensure the team is knowledgeable and confident in their roles. • Stock & Inventory: Assist with managing stock levels, ordering supplies, and controlling waste, ensuring the bar and kitchen are always fully equipped. Health & Safety Compliance: Ensure all health, safety, and hygiene regulations are followed and that the pub is a clean and safe environment for both staff and guests. • Financial Responsibilities: Assist with cash handling, daily reconciliation, and other financial duties as required by the General Manager. • Event Support: Help coordinate and oversee pub events, including live music nights and special Caribbean-themed occasions, to ensure they run smoothly and enhance the guest experience. • Stand-In for Management: Step in to manage the pub in the absence of the General Manager, ensuring continuity of service and operations. What We’re Looking For: • Previous experience in a supervisory or assistant manager role in a pub, restaurant, or bar. • A strong understanding of the hospitality industry, with excellent customer service skills. • Passion for Caribbean culture and cuisine, with a genuine interest in sharing that with our guests. • Leadership qualities with the ability to motivate and manage a team effectively. • Ability to work well under pressure and in a fast-paced environment. • Strong organizational skills and attention to detail. • Flexible and reliable, able to work evenings, weekends, and public holidays as needed. • Excellent communication skills and a customer-focused attitude. What We Offer: • Competitive salary and opportunities for career progression within The Golden Anchor. • A supportive, friendly work environment in a pub that values both its Caribbean heritage and local community. • Staff discounts on food and drink. • Opportunities to develop your skills and gain further management experience. • The chance to work in a pub known for its vibrant culture, great food, and welcoming atmosphere. If you’re an experienced supervisor or assistant manager looking for an exciting role in a pub with Caribbean flair, we’d love to hear from you!
We are seeking a dedicated and experienced Assistant Restaurant Manager to lead our team and ensure the smooth operation of our central London restaurant. This senior role requires a strong leader who can manage staff, oversee the rota, and maintain high service and cleanliness standards. RESPONSIBILITIES: - Leading and managing the restaurant team, including waitstaff and kitchen staff - Creating and overseeing staff schedules and rotas - Ensuring exceptional service standards and enhancing the customer experience - Handling customer inquiries and resolving any issues promptly and professionally - Training and developing team members to ensure they have the skills and confidence needed to excel - Overseeing the preparation and serving of food and drinks - Maintaining a clean, tidy, and well-organised floor area - Collaborating with kitchen staff to ensure smooth service and efficient operations - Managing inventory, ordering supplies, and ensuring compliance with health and safety regulations ABOUT YOU: - Proven experience in a restaurant management role - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Friendly and approachable - Positive mindset with a problem-solving attitude - Ability to thrive under pressure and maintain composure - Genuine passion for delivering an outstanding guest experience WHAT WE OFFER: - Competitive hourly wage + service charge + tips - Flexible work schedules - 50% staff discount at all our associated venues - 20% friends and family discount at all our associated venues ABOUT US: We are a small restaurant group operating from three venues in London. We specialise in Latin American food mostly seafood based! People love us for fresh ceviche and delicious Pisco Sours! Our restaurant is committed to being an equal opportunity employer, welcoming everyone in the community. We celebrate diversity, take pride in our offerings, our work, and being ourselves. If you're excited to join our amazing team, we want to hear from you! Details Salary (based on experience): £13 to £15 (£33,000 to £37,500 per year) Schedule: Full-Time
We are looking to recruit an experienced Restaurant Manager to join a newly opened Japanese Restaurant with amazing growth rates. The restaurant is based in the heart of Shoreditch, with a strong focus on the Sushi, Mains, Bao Buns, Cocktails & Sake. Reporting to the Company Director, this is a fantastic opportunity to join an exciting new concept with an excellent prospects of career progression. About you Strong people management skills Will have at least 2 years' experience within a quality restaurant A genuine passion for working in hospitality and desire to lead by example Customer-focused and strong floor presence Excellent knowledge of hospitality industry with proven track record Excellent communication skills Proven ability to drive, motivate and lead a team Be ambitious, hard working and charismatic Extensive management experience Great knowledge of Japanese culture and cuisine is preferred, but not essential. Responsibilities Accountable for all areas of the restaurant Ensuring full compliance with all relevant policy and legislation Maintaining excellent standards of service and quality at all times HR - Recruiting, training and development, employee relations Finance - Control labour margins/costs, budgeting, creating daily & monthly reports and P&L What we offer If you are keen to discuss the details further, please apply today and send your CV. Very competitive salary for the right candidate, up to £40k + bonuses 28 days paid holiday Great career development within the company Good work-life balance Free meal on shift
Job Responsibilities: Assist in recruiting, training, retaining, and managing store staff, effectively assigning tasks to ensure team efficiency. Analyse sales data, forecast future trends, and develop appropriate staffing and inventory strategies to maximise profitability. Ensure strict compliance with operational policies and procedures, particularly in inventory management and cash security. Monitor inventory levels to ensure efficient execution of stock management processes. Achieve sales targets by developing marketing strategies and creating promotional materials. Support the management of all store areas to optimise overall operations. Handle customer complaints and enquiries professionally to enhance customer satisfaction. Collect customer feedback and analyse it to improve service quality. Ensure the store's image and services align with brand standards. Ensure the store complies with all health and safety regulations. Maintain store equipment by conducting regular inspections and coordinating repairs with professional service providers. What We’re Looking For: A minimum of a bachelor's degree is required, with preference given to relevant fields such as management or marketing. Candidates with experience in service industry management will be given preference. Excellent communication skills, with the ability to support colleagues and customers in a friendly and open manner. Strong ability to monitor, manage, and improve key performance indicators. Thrive in a fast-paced environment and efficiently manage multiple priorities.
As the Front of House Manager at Acai Girls Cafe, you will be a key member of our team, responsible for leading front-of-house operations to ensure an exceptional guest experience. You will foster positive and dynamic atmosphere, while handling day-to-day duties with professionalism and a passion for service. Key Responsibilities: - Customer Service Excellence ( Greet customers warmly and maintain a welcoming environment. Address customer queries and resolve complaints promptly to ensure guests satisfaction) - Team Leadership and Staff Supervision ( Lead, support and motivate the front-of-house team to deliver top-notch service. Assist with scheduling shifts, managing brakes, and providing guidance to junior team members) - Barista Skills ( Prepare and serve high-quality coffee and specialty drinks with and eye for details and consistency) - Health and Safety Compliance ( Ensure health and safety guidelines are followed by staff. Conduct regular checks to maintain hygiene and sanitation standards) - Operations Management ( Oversee daily operations, including managing opening and closing procedures. Monitor stock levels for coffee, ingredients, and front-of-house supplies, place orders as needed) Required Skills and Qualifications: - Barista Experience: Minimum 1 year of experience as a barista, with knowledge of preparing high quality coffee and other drinks - Customer Service Skills: Previous experience in a customer-facing role, ideally within a cafe or restaurant setting - Leadership Abilities: Proven experience leading a team or supervising staff in a hospitality setting - Organisational Skills: Excellence time management and organisational skills to ensure efficient service - Interpersonal Skills: A friendly, approachable attitude with the ability to resolve conflicts professionally.
JK Pub Company are looking for an enthusiastic CDP to execute a simple but flavourful A La Carte and set Christmas menu between their two sites in Marylebone & Stoke Newington. The ideal candidate will be creative, full of ideas and actively encouraged to add to and take ownership of the menu. JK Pub Company are an independent pub company that are looking to expand further in 2025, so there is an opportunity for progression within the company. Duties - Plan and direct food preparation and culinary activities - Create and develop new menu items and recipes - Ensure the quality of food and presentation meets high standards - Supervise and coordinate kitchen staff, including cooks, KPs and other employees - Oversee inventory management, including ordering and stock control - Monitor food production to ensure compliance with health and safety regulations - Collaborate with restaurant management to develop strategies for improving efficiency and customer satisfaction Requirements - 2 + years experience as a CDP or in a similar role - Strong leadership and supervisory skills - Extensive knowledge of kitchen operations and food preparation techniques - Ability to manage a team effectively and delegate tasks accordingly - Knowledge of food safety regulations and best practices - Ability to work in a fast-paced environment while maintaining attention to detail - Excellent communication and interpersonal skills You'll be working with a small but enthusiastic team that love delivering friendly service in two pubs that are in the heart of their communities. If this sounds like you, please get in touch today!
La Mia Mamma & Made in Italy are seeking for an experienced Assistant Manager who can lead our team and deliver an exceptional service to our guests in La Mia Mamma and Made in Italy Restaurants portfolio. You will report directly to the restaurant manager. La Mia Mamma is a restaurant with a unique concept, where Italian mammas are "imported" from Italy to Chelsea and Notting Hill to cook traditional recipes handed down from generations, whereas Made in Italy is famous for its Italian pizza and genuine Italian ambience and authentic Italian food. What we offer: - Competitive salary, full time position. - Staff discounts. - Great working environment. - Career development opportunities. - Meals at work. The roles should meet the following: - Service-focused and cost-conscious with expertise in front- and back-of-house operations to establish a welcoming and energetic dining atmosphere. - Excels at increasing check averages through strategic up-selling of food and alcohol. - Adept in all facets of operations to include food quality and presentation, safety and sanitation compliance, budget administration, and inventory management. - Outstanding interpersonal talents, fluent in English. - Assist the restaurant manager with evaluations, staff coaching, recruitment and training. Key skills: - Excellent customer service - Commercial awareness - Excellent interpersonal communication - Problem-solving - Highly organized - Great team player - Positive attitude - You're eligible to work in the UK
Overview The Counter Soho is looking for an experienced and dynamic Assistant General Manager to join our leadership team. Located on Kingly Street, near the bustling Carnaby Street, our restaurant offers a unique mix of Aegean flavours from Greece and Turkey, created by Chef Demirasal. Our dishes, inspired by his Izmir heritage, feature Mediterranean and Levantine influences, providing guests with an unforgettable dining experience. Key Responsibilities - Manage and inspire a team of staff to deliver exceptional service and achieve targets. - Oversee daily operations, including staff scheduling, inventory, and maintaining high cleanliness standards. - Provide training opportunities and promote a culture of teamwork and continuous improvement. - Ensure compliance with all food safety and health regulations, maintaining hygiene standards. - Build and maintain strong relationships with suppliers and partners to support restaurant goals. - Requirements - Previous experience in a managerial role within the hospitality industry, ideally in a restaurant setting. - Proven track record of driving busy operations - Thinking on your feet and being active on a floor - please note it's not a laptop role we need you to be present during service. - Strong leadership, communication, and interpersonal skills with the ability to inspire and motivate a team. - Knowledge of relevant food safety and licensing regulations. - Flexibility to work evenings, weekends, and holidays as required. Preferred Qualifications - Experience in a chef-led restaurant setting is a BONUS. - Strong customer service skills with the ability to build positive relationships with guests and colleagues. Benefits - Recognition programs for outstanding performance. - WPA medical cash health plan. - Free lunch during shifts. - Along with performance-based incentives. - Opportunities for career advancement and professional development. - Enjoy perks and discounts across portfolio companies. - Collaborative and team-oriented atmosphere.
We are seeking experienced and professional Wait Staff to provide exceptional service by serving meals and drinks to our valued patrons. Your primary goal will be to ensure customer satisfaction and enhance our establishment’s reputation through your excellent customer service skills. As a Wait Staff member, you will be responsible for welcoming guests, taking orders accurately, delivering orders promptly and efficiently, and addressing any customer inquiries or concerns. You will also collaborate with the kitchen staff and management team to ensure smooth operations and maintain high standards of cleanliness and service. To succeed in this role, you should have a friendly and outgoing demeanor, excellent communication skills, and the ability to work well under pressure. Prior experience in a similar position and knowledge of food safety regulations are preferred. Join our team and contribute to creating memorable dining experiences for our patrons while upholding the reputation of our establishment. Responsibilities Show customers to their seats and present our variety of menu options Advise on the best food and drink choices for each customer and answer questions Take orders and deliver them to the table deftly and accurately Attend to the tables and guarantee compliance to cleanliness standards Check the quality of the final servings and resolve any issues Deliver checks and accept payment Work with other staff as a team Work diligently to achieve outstanding service quality Requirements and skills Proven work experience as a Server, Wait Staff Member Ability to build relationships with colleagues and customers and ensure mutual satisfaction. Customer-oriented and planning skills Working knowledge of cash register and any ordering information system Outstanding people skills Patient and friendly with demonstrated experience in problem solving Good physical condition High school diploma; food safety training will be a plus
Job Description: We are seeking an experienced and passionate Head Barista to lead the barista team across all five ARRO Coffee locations. This senior role extends beyond coffee preparation—our Head Barista will be responsible for training and developing our baristas, ensuring that our coffee quality and customer service standards are consistent across all locations. As the driving force behind the quality of our coffee offering, you will help elevate our coffee culture while working closely with our Store Managers to ensure smooth daily operations. If you thrive on leading teams, crafting the perfect coffee, and mentoring others, this role is for you. Key Responsibilities: Leadership & Team Development: - Lead and inspire the barista team across all locations, setting high standards for performance, quality, and customer service. - Provide training and development for new and existing baristas, ensuring consistent execution of ARRO’s coffee techniques and recipes. - Conduct regular performance assessments and upskill training to maintain and improve barista skills across all sites. - Act as a role model, fostering a positive, collaborative work environment. ** Coffee Excellence:** - Ensure that all baristas maintain excellence in coffee preparation and presentation, with a focus on consistency and quality. - Manage and oversee the use and maintenance of espresso machines, grinders, and other equipment at all locations, ensuring optimal functionality. - Experiment with new brewing techniques and recommend improvements to the menu in line with ARRO’s quality standards. ** Operational Oversight:** - Work alongside Store Managers to ensure smooth day-to-day café operations, particularly in coffee preparation areas. - Maintain inventory levels of coffee and other café supplies, managing orders and stock control across all stores. - Ensure compliance with health and safety regulations and food hygiene standards across all coffee stations. ** Customer Service:** - Lead by example in delivering exceptional customer service, creating a warm and welcoming atmosphere at all ARRO Coffee locations. - Address customer enquiries and complaints professionally, ensuring swift resolution and maintaining high levels of customer satisfaction. ** Standards & Innovation:** - Ensure that all stores adhere to ARRO’s coffee and customer service standards, conducting regular audits and evaluations. - Stay updated on industry trends and competitor offerings, bringing new ideas and innovations to ARRO Coffee’s menu and service. ** Requirements:** - Proven experience as a Senior Barista or Head Barista, preferably in a multi-site role. - Extensive knowledge of coffee preparation techniques, including espresso, latte art, and alternative brewing methods. - Demonstrated leadership skills with a track record of training and developing teams. - Ability to work in a fast-paced environment while maintaining attention to detail and quality standards. - Strong organisational and communication skills. - Proactive, solution-oriented mindset, with a passion for coffee and customer service. - Flexibility to work across multiple locations with varied hours, including early mornings, evenings, weekends, and holidays. Benefits: - Competitive hourly pay rate: £13.00 - £15.00 per hour - Complimentary meals during shifts. - Generous employee discounts. - Referral programme with the potential to earn up to £250. - Company pension. - 28 days of holiday. - Eligibility for the Store Bonus Scheme. - Regular opportunities for professional development and career progression. About Us: At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Our five locations—including our flagship store on Oxford Street—are destinations for coffee lovers and food enthusiasts. We take pride in our artisanal coffee blends, freshly made pastries, sandwiches, and salads, and the warm, inviting atmosphere that makes our cafés beloved gathering spots. Whether it’s a quick espresso or a leisurely afternoon with friends, we strive to offer an exceptional experience every time.
Job Posting: Head Barista – Traditional English Café in Central London We are looking for an experienced Head Barista to join our team at a charming traditional English café in the heart of London. The ideal candidate will have a strong background in specialty coffee preparation and a passion for creating high-quality coffee experiences. This role is perfect for someone who excels in customer service, has a keen eye for detail, and thrives in a busy café environment. Responsibilities: • Oversee daily operations of the coffee bar, ensuring efficiency and quality in every cup.• Train, supervise, and motivate a team of baristas, fostering a positive and professional work environment.• Maintain a high standard of coffee preparation, from espresso-based drinks to pour-overs, ensuring consistency and excellence.• Manage inventory and ordering of coffee supplies, working closely with suppliers to ensure freshness and quality.• Ensure compliance with health, safety, and hygiene standards. Requirements: • Proven experience as a senior barista or head barista, ideally in a fast-paced café setting.• Strong leadership and team coordination skills.• In-depth knowledge of coffee brewing techniques, equipment, and maintenance.• Excellent customer service skills and an ability to connect with our loyal patrons.• Flexibility with working hours, including weekends. If you’re passionate about coffee and ready to lead a talented team in a traditional English setting, we’d love to hear from you! Please send your CV and a brief cover letter detailing your experience.
La Rose Nails LTD is actively searching for a dynamic Salon Manager to join our dedicated team. This full-time, in-person role offers a salary ranging from £38,700 to £40,000 per annum, based on 37.5 hours per week. Our ideal candidate will boast a robust background in beauty treatments and possess previous experience in managing teams within a salon or retail setting. While experience overseeing a standalone establishment is preferred, candidates with retail management expertise are also encouraged to apply. Key Responsibilities: Salon Operations: - Oversee the daily operations, ensuring the salon is clean, organised, and functioning smoothly. - Manage appointment scheduling, staff shifts, and time-off requests. - Ensure compliance with health and safety regulations, including proper sanitation of tools and equipment. - Oversee inventory management, ordering supplies and products as needed to avoid shortages. - Ensure the salon is well-stocked with retail products and promote upselling to clients. Team Leadership & Management: - Lead recruitment, onboarding, and training of new employees. - Ensure team members are up-to-date on the latest beauty trends, techniques, and products. - Conduct regular staff meetings to discuss performance, address concerns, and implement strategies to meet salon goals. Client Experience & Customer Service: - Maintain a high standard of customer service, ensuring every client has a positive and memorable experience. - Handle client concerns or complaints efficiently and professionally. - Develop and maintain strong relationships with regular clients to foster loyalty. - Monitor customer satisfaction and implement improvements based on feedback. Sales & Financial Management: - Monitor and analyse salon performance, including revenue, expenses, and profitability. - Implement strategies to boost service bookings. - Manage payroll, staff commissions, and incentives. Marketing & Promotions: - Plan and execute marketing campaigns to attract new clients and retain existing ones. - Develop promotional offers, packages, and loyalty programs to increase salon revenue. - Manage the salon's online presence (social media, website) and reputation by responding to reviews and engaging with followers. - Collaborate with local businesses for cross-promotions or events. - Stay updated with the industry trends. Qualifications: o Proven experience as a salon manager or in a leadership role within the beauty industry. o Strong knowledge of salon services, products, and industry trends. o Hands-on experience in managing a team and resolving conflicts. o Excellent leadership, communication, and interpersonal skills. o Strong business acumen and a customer-first mentality. o Ability to multitask, prioritise tasks, and work under pressure. o Knowledge of booking systems and salon management software is a plus. o Sales-driven and goal-oriented mindset. o At least B1 English; fluency in Vietnamese is a significant plus. Education: o A diploma or certification in cosmetology or a related field is preferred. o Management or business administration qualifications are advantageous. Benefits: - Competitive salary and performance-based bonuses. - Employee discounts on salon services and products. - Opportunity for career growth and professional development. - 28 holiday days. - A dynamic and supportive work environment. Please submit your resume and a brief cover letter detailing your experience and why you would be a great fit for this role. We look forward to welcoming a new leader to our team!