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Job Description Position: E-commerce Administrator Job Type: Full-time, Permanent Work Location: In person Overview We are seeking a detail-oriented and tech-savvy E-commerce Administrator to support the day-to-day operations of our online store(s). The ideal candidate will ensure products are accurately listed, orders are processed efficiently, and customer queries are handled promptly. This role is vital in maintaining smooth, efficient, and customer-focused e-commerce operations. Key Responsibilities Product Management • Upload, update, and maintain product listings (titles, descriptions, images, pricing, inventory), • Optimise product descriptions and metadata for SEO and customer engagement, • Ensure product photography meets brand standards and upload quality images, • Organise and maintain product categories, tags, filters, and attributes for improved user navigation, • Monitor stock levels, update stock availability, and coordinate with inventory or warehouse teams, • Conduct regular audits of product listings to ensure accuracy and consistency across platforms, • Assist in preparing new product launches and promotional updates Order & Customer Management • Process and monitor all online orders, returns, exchanges, and cancellations, • Ensure orders are dispatched in a timely manner and follow up with warehouse/logistics teams as needed, • Provide proactive communication to customers regarding order status, delays, or issues, • Handle customer inquiries, complaints, and requests via email, phone, chat, or platform inboxes, • Investigate and resolve delivery issues, missing items, and disputes, • Maintain excellent customer service standards and support brand reputation, • Track and report recurring customer issues to improve operational processes, • Update order notes, tracking information, and customer profiles where necessary Additional Key Responsibilities • Monitor and respond to messages across all selling channels (eBay, Amazon, Shopify, etc., if applicable), • Assist with marketplace compliance, such as required attributes, listing rules, and policy updates, • Generate weekly reports on sales, products, returns, and customer service performance, • Support marketing and promotional activities (discounts, banners, product campaigns), • Liaise with internal departments such as warehouse, marketing, accounts, and management, • Identify opportunities to streamline workflows and improve the efficiency of e-commerce operations, • Conduct competitor checks for pricing, merchandising, and product trends, • Update and maintain internal documentation, guides, and SOPs for e-commerce processes Requirements • Proven experience in e-commerce operations, administration, marketplace management, or similar roles, • Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento, eBay, Amazon Seller Central, etc.), • Experience using order management systems, CMS tools, and basic photo editing (e.g., Canva, Photoshop), • Strong understanding of online retail processes, customer service, and fulfilment workflows, • Excellent written and verbal communication skills, with a professional and friendly tone, • Strong attention to detail and accuracy when handling product data and orders, • Ability to multitask, prioritise, and manage time effectively in a fast-paced environment, • Strong problem-solving skills, especially when dealing with customer or order issues, • Comfortable using spreadsheets (Excel/Google Sheets) for reporting and data management, • Ability to work collaboratively with cross-functional teams, • Tech-savvy, adaptable, and able to quickly learn new systems and platforms Benefits • Casual dress, • Flexitime, • On-site parking

Why join us? You could say that it is because we place a special emphasis on people, on the fulfilment of our employees and on their development. We could also tell you that it is because we are an international, dynamic and fast-growing group. Our teams proudly manufacture quality Sushi each day. If you want to work in an exciting environment with ethically sourced products, get in touch! Job Description If you are: Enthusiastic, energetic with the ability to demonstrate initiative Flexible with a 'can do' attitude Always happy to help customers with a smile, Able to work as part of a team or on your own whilst maintaining high standards at all times, Excited to produce amazing high quality and sustainable food products And have: Pride in your work, constantly looking for ways to improve and continually learning A good understanding of Food Safety & Health and Safety regulations, ability to follow brand standards and comply with company policies. Reliable transportation for your commute to work early in the morning And able to: Prepare fresh ingredients by hand, including meat and raw fish products each shift Accurately labelling products ensuring lawful compliance around food safety and allergen compliance each shift. Be a skilled Multitasker in a fast-paced environment Able to clean the workspace and storerooms as required Be organised Maintaining a high standard of cleanliness and safe environment for our customers, our clients and ourselves. An early riser as shifts can start at 6am some days Learn new skills or improve skills already mastered Then we would like to hear from you! Additional Information In return we offer you Ability to join a Company which is passionate about sustainability of our products and the planet, while supporting those who make our working lives possible. • Paid fortnightly, • Extra day holiday during the month of your Birthday, • 'A Day for you' an extra day of holiday just because you deserve it!, • Free onsite parking in most locations, • Cycle to work scheme, • Career opportunities both in UK and Globally.

Why join us? You could say that it is because we place a special emphasis on people, on the fulfilment of our employees and on their development. We could also tell you that it is because we are an international, dynamic and fast-growing group. Our teams proudly manufacture quality Sushi each day. If you want to work in an exciting environment with ethically sourced products, get in touch! Job Description If you are: Enthusiastic, energetic with the ability to demonstrate initiative Flexible with a 'can do' attitude Always happy to help customers with a smile, Able to work as part of a team or on your own whilst maintaining high standards at all times, Excited to produce amazing high quality and sustainable food products And have: Pride in your work, constantly looking for ways to improve and continually learning A good understanding of Food Safety & Health and Safety regulations, ability to follow brand standards and comply with company policies. Reliable transportation for your commute to work early in the morning And able to: Prepare fresh ingredients by hand, including meat and raw fish products each shift Accurately labelling products ensuring lawful compliance around food safety and allergen compliance each shift. Be a skilled Multitasker in a fast-paced environment Able to clean the workspace and storerooms as required Be organised Maintaining a high standard of cleanliness and safe environment for our customers, our clients and ourselves. An early riser as shifts can start at 6am some days Learn new skills or improve skills already mastered Then we would like to hear from you! Additional Information In return we offer you Ability to join a Company which is passionate about sustainability of our products and the planet, while supporting those who make our working lives possible. • Paid fortnightly, • Extra day holiday during the month of your Birthday, • 'A Day for you' an extra day of holiday just because you deserve it!, • Free onsite parking in most locations, • Cycle to work scheme, • Career opportunities both in UK and Globally.